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D365 Customer Engagement (CE) Product Configuration Expert (PCE) will play a pivotal role in delivering D365 solutions that streamline the company sales and customer management processes. PCE will be responsible for providing expert-level configuration services, helping to leverage D365 CE solutions to optimize the business processes. PCE will work closely with the product team &amp; business partners to understand the business needs and transform them into technical and functional solutions.YOUR KEY RESPONSIBILITIES:• Consulting &amp; Requirement Gathering:• Collaborate with the product team &amp; business partners to understand the business processes and requirements.• Provide guidance on best practices for implementing D365 CE solutions.• Works in close collaboration with DevOps Team, i.e. Product Managers, Solution Architects and Product Configuration Leads on defining Business Specification and splitting them in Backlog Items, providing sequence and effort/Story Points estimation.• System Implementation:• Provide configuration services within the D365 CE implementation for various business processes, and deployment of Dynamics 365 Customer Engagement modules (Sales, Marketing, Customer Service, etc.).• Configure and customize D365 CE modules &amp; Mobile Apps to meet Business needs (e.g., entity, form, field, relationship design), using the best practices for cross-system requirements• Support of Developers in D365 development team to deliver the agreed scope of work• Assure usage of Azure DevOps CI/CD Pipelines (ALM, YAML)• Integrate D365 CE with third-party applications and legacy systems, where relevant and collaborate with integration teams to provide recommendations and support for configuration &amp; delivery• Troubleshoot and resolve complex technical issues that the development team encounters• Support creation of key-user and end-user training documentation and training deliveries to ensure successful adoption of D365 CE.• Ensures creation &amp; maintenance of functional documentation in Azure DevOps Wiki• Support &amp; Continuous Improvement:• Provide post-implementation support, troubleshooting, and user guidance.• Suggest enhancements to improve solutions and optimize performance.• Works very closely with Solution and Platform Architects, Product Configuration Leads on Performance Improvements opportunities and new functionalities architecture.• Stay current with the emerging trends and technologies, tools, and best practices within the Microsoft D365 ecosystem• Collaboration:• Build and maintain strong relationships with business &amp; technology stakeholders, ensuring satisfaction and successful delivery of solutions.• Provide support to the business team to plan &amp; execute change management and process improvements post-implementation.• Adopt SAFE Agile principles and foster &amp; advocate CI/CDs processes ensuring DevSecOps practices are in the DNA of every product lifecycle• Provide status updates, manage risks, and address any issues that arise during the product delivery lifecycle.ARE THESE YOUR SECRET INGREDIENTS?• Bachelor’s degree in computer science, Engineering, or a related field.• 3+ years of hands-on experience in Microsoft Dynamics 365 CRM Implementation projects• Proven experience in configuration of D365 Customer Engagement Apps and Mobile Apps• Experience working with one or more of the D365 CE modules: Sales, Service, Marketing.• Experience in system integration with other Microsoft products (e.g., Power BI, PowerApps, Azure, etc.) is a plus.• Strong knowledge of D365 CE platform, including customization and configuration of Entity, Forms, Views, Business rules, Web Resources, Dashboards, Security Roles, Workflows, Relationships, Ribbon and Chart Customization.• Familiarity with the Power Platform (Power Apps, Power Automate, Power BI).• Knowledge of programming languages such as C#, JavaScript or .NET.• Strong knowledge of data migration and integration tools, including Power Automate and Azure Logic Apps.• Having strong understanding of Software Development Life Cycle and experience working in Agile environment and participating in Agile ceremonies.• Quick learner and adaptive to new and challenging technological environments. Highly motivated to take independent responsibility as well as ability to contribute and be a productive team member.• Experience with Agile methodologies (Scrum, SAFe) and DevOps practices.• Microsoft Certified: Dynamics 365 Fundamentals (or higher) preferred.• Strong understanding of software development lifecycle and best practices.• Certifications in related fields are an advantage.• Excellent problem-solving, analytical, and troubleshooting skills.• Excellent communication skills and the ability to collaborate effectively in a team environment.• FMCG Commercial business process awareness will be considered as an advantage• Fluent in written and verbal EnglishABOUT YOUR NEW TEAM:We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact.We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth.We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don’t have the perfect experience. We have faith in what every person can be.And although we have so much to be proud of, we always stay humble. We believe the real magic happens – for us and for you – when we OPEN UP.AT COCA-COLA HBC, DIVERSITY HELPS US THRIVEAt Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.

Product Configuration Expert D365 CE

Your role as a&nbsp;Junior Consultant&nbsp;will focus on the delivery of client engagements by exercising effective communication and relationship-building skills and contributing to the priorities of the team and the business. In this role, you will commit to personal learning and development, act as a brand ambassador and grasp opportunities to make an impact by delivering exceptional client services. During your tenure as a&nbsp;Junior Consultant, you will demonstrate and develop the ability to: <ul><li>Develop knowledge of current accounting and tax legislation across the Global Tax and Legal function;</li><li>Recognize key capabilities required to deliver a high quality service experience to the client;</li><li>Collect, assimilate, and analyze data and use standard processes and tools to help surface and support solutions in the Tax and Legal business;</li><li>Apply technology knowledge to address client business challenges.</li></ul> #WinningRequirements Potential candidates should fulfill the following criteria: <ul><li>Bachelor’s degree in Accounting/ Business Administration/ Finance/ Auditing / Economics from a well-acclaimed University in Greece or abroad;</li><li>Up to two years of relevant experience in accounting department;</li><li>Excellent command of the English language;</li><li>Computer literacy;</li><li>Good knowledge of Accounting Bookkeeping;</li><li>Tax and Accounting Data Analytics skills;</li><li>Respond promptly to compliance requests by deadlines;</li><li>Perform work in an efficient and effective manner by consistently applying BPS methodologies, processes and tools;</li><li>Military obligations fulfilled for male candidates.</li></ul> Preferred skills: <ul><li>Master’s degree in Accounting, Finance, Economics, Tax, Auditing, Business Administration or related disciplines will be a plus.</li></ul> #AboutTax Managing taxes is a critical part of an effective business strategy and our Tax Business offers clients a broad range of fully integrated tax services by using the help of modern technology. Our tax professionals help diverse clients address their tax compliance obligations, analyze the tax effect of complex business decisions, and pursue performance objectives. Our approach combines insight and innovation from multiple disciplines with business and industry knowledge to help our clients excel globally. Our committed team of tax practitioners ensures that our clients are kept abreast of the latest developments which may affect their business. At Deloitte, we believe that the most defensible tax strategies are aligned with the company’s operations and integrated with the overall business plan. We grow business value through tax and provide domestic and global tax planning to help businesses meet tax and statutory responsibilities. Our core service lines are: <ul><li>Business tax;</li><li>International tax;</li><li>Transfer pricing;</li><li>Tax management consulting;</li><li>Mergers &amp; acquisitions – tax;</li><li>Research and development and government incentives;</li><li>Indirect tax;</li><li>Global Employer Services;</li><li>Business Process Solutions.</li></ul> ABOUT DELOITTE Our services After 50 years of successful and dynamic presence in the Greek market, we bring an unmatched breadth and depth of expertise across Audit and Assurance, Technology &amp; Transformation, Tax &amp; Legal and Strategy, Risk &amp; Transactions Advisory Services. Operating in a multidisciplinary model enables us to draw from a pool of world-class talent, identifying the ideal skillset for each project, and to collaborate across businesses, to solve the toughest, most challenging issues of our clients. It is with them that we have built a trusted relationship, by delivering innovative solutions and utilizing state-of-the-art tools and technologies across all industries- Consumer Products, Energy Resources &amp; Industrials, Financial Services, Life Sciences &amp; Health Care, Government &amp; Public Services, Technology, Media &amp; Telecommunications. Our Purpose Our purpose, “To make an impact that matters for our clients, our people and society “- defines who we are and what we stand for. This is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent. Our values At Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and a genuinely distinctive level of customer service through our expertise and professionalism. We value difference, with respect at the heart of our inclusive culture. Our talent experience From day one at our firm, practitioners are part of a community. Our development and career progression framework will help them develop the skills and capabilities to succeed. The wellness of our people and the ability to offer agile working arrangements is at the center of our unique talent experience. We create a workplace that encourages collaboration, creativity, inclusiveness to ensure our staff are supported, encouraged and feel a sense of purpose and meaning in what they do each day. Build your legacy with us. Aim higher: join Deloitte now! Deloitte is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. Knowing that people work best in different ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated. All applications will be considered without distinction, in accordance with our values and in line with our inclusive culture. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process. Please, visit our website for more information. This document has been prepared by Deloitte Business Solutions Societe Anonyme of Business Consultants, Deloitte Certified Public Accountants Societe Anonyme and Deloitte Alexander Competence Center Single Member Societe Anonyme of Business Consultants. Deloitte Business Solutions Societe Anonyme of Business Consultants, a Greek company, registered in Greece with registered number 000665201000 and its registered office at Marousi Attica, 3a Fragkokklisias &amp; Granikou str., 151 25, Deloitte Certified Public Accountants Societe Anonyme, a Greek company, registered in Greece with registered number 0001223601000 and its registered office at Marousi, Attica, 3a Fragkokklisias &amp; Granikou str., 151 25 and Deloitte Alexander Competence Center Single Member Societe Anonyme of Business Consultants, a Greek company, registered in Greece with registered number 144724504000 and its registered office at Thessaloniki, Municipality of Pylaia - Chortiatis of Thessaloniki, Vepe Technopolis Thessaloniki (5th and 3rd street), are one of the Deloitte Central Mediterranean S.r.l. (“DCM”) countries. DCM, a company limited by guarantee registered in Italy with registered number 09599600963 and its registered office at Via Tortona no. 25, 20144, Milan, Italy is one of the Deloitte NSE LLP geographies. Deloitte NSE LLP is a UK limited liability partnership and member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee. Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited (“DTTL”), its global network of member firms and their related entities (collectively, the “Deloitte organization”). DTTL (also referred to as “Deloitte Global”) and each of its member firms and related entities are legally separate and independent entities, which cannot obligate or bind each other in respect of third parties. DTTL and each DTTL member firm and related entity is liable only for its own acts and omissions, and not those of any of each other. DTTL does not provide services to clients. Please see www.deloitte.com/ about to learn more. DTTL, Deloitte NSE LLP and Deloitte Central Mediterranean S.r.l. do not provide services to clients. Please see www.deloitte.com/about to learn more about our global network of member firms. Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories serves four out of five Fortune Global 500ℜg; companies. Learn how Deloitte’s approximately 312,000 people make an impact that matters at www.deloitte.com. This communication contains general information only, and Deloitte Business Solutions Societe Anonyme of Business Consultants, Deloitte Certified Public Accountants Societe Anonyme and Deloitte Alexander Competence Center Single Member Societe Anonyme of Business Consultants, is not, by means of this communication, rendering professional advice or services. Before making any decision or taking any action that may affect your finances or your business, you should consult a qualified professional adviser. No entity in the Deloitte organization shall be responsible for any loss whatsoever sustained by any person who relies on this communication. Deloitte organization refers to Deloitte Touche Tohmatsu Limited (“DTTL”), its global network of member firms and their related entities collectively. © 2025 For more information contact Deloitte Central Mediterranean

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