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Wolt has been growing rapidly in Greece ever since we entered the market in Athens in January 2019, and we've now expanded into 6 other cities as well. As a company we've always prided ourselves on providing truly outstanding customer service&nbsp;and as the business has grown so has our Support team!&nbsp;As such, we need a Shift Planner (WFM) to take responsibility for shift scheduling and headcount planning processes within the Support team. You’ll need to be comfortable with working with data in complex, high-paced service operations environment. In this role, you’ll get a lot of help and support on the way, but is also expected to be an amazing independent contributor with an exceptional ability to execute every single day.What you'll be doing<ul><li>Create and maintain shift schedules for our delivery workforce using our WFM and BI tools and spreadsheets.</li><li>Monitor and analyze shift performance metrics to identify areas for improvement.</li><li>Collaborate with different teams to ensure staffing levels are optimized.</li><li>Maintain accurate and up-to-date records of shift schedules, time off requests, and other related data. One of your main success criteria will be to constantly improve our staffing predictions against actuals!</li><li>Develop and implement efficient shift planning procedures to enhance workforce productivity.</li><li>Work together with Team Leads, Support Managers &amp; Head of Support to develop strategies and continuously optimize our forecasting, shift scheduling and performance management processes</li><li>Work in close co-operation with Head of Support to continuously balance operational needs, budgeting and employee experience</li><li>Deliver shift schedules and other reports for payroll and finance</li></ul>Our humble expectations<ul><li>Solid previous Contact Center WFM experience</li><li>You are able to think on your feet and multi-tasking is your second nature</li><li>You have lazer-sharp focus on details, but can also take the “helicopter view” to ensure that successful WFM processes fit our broader Support strategy</li><li>You are tech-savvy and seek to learn and teach others in how to use our Customer Support tools</li><li>Excellent organizational and analytical skills.</li><li>Proficient in using workforce management software and tools (SQL knowledge is a plus)</li><li>Fluent in English and Greek</li></ul>Next stepsIf you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!&nbsp; We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!&nbsp;

WFM Specialist

At Nova, a leading telecommunications, media and technology group, we are looking for a Sustainability &amp; ESG Officer to join our Corporate Affairs team, reporting directly to the Corporate Affairs Executive Director.Nova is committed to driving sustainable growth, innovation, and positive societal impact, contributing to the sustainability objectives of United Group. The role offers hands-on involvement in shaping and implementing Nova’s sustainability agenda, with exposure to senior leadership, group-level initiatives, and key external stakeholders.You have a challenging mission to:Accelerate Nova’s sustainability and ESG agenda, embedding sustainability across business operations, strategy, and culture, while coordinating critical initiatives such as the annual Sustainability Report, materiality analysis, and flagship CSR programs, with measurable impact on performance, compliance readiness, and reputation.What you will do<ul><li>Coordinate the 2026 materiality analysis, stakeholder mapping, and prioritization of ESG topics</li><li>Lead the coordination of sustainability reporting, including data collection, collaboration with external providers, editing, validation, and assurance, ensuring alignment with GRI Standards</li><li>Support the integration of sustainability into corporate strategy, risk management, and business processes</li></ul>Enabling &amp; development activities<ul><li>Monitor EU and global ESG regulatory and market developments (ESRS, CSRD, climate and sustainability trends) and translate them into actionable insights</li><li>Drive internal engagement, ESG awareness, and training initiatives across functions (energy efficiency, carbon reduction, e-waste, inclusion, ethics)</li><li>Contribute to the development of policies, tools, dashboards, and KPIs to track sustainability performance</li><li>Coordinate flagship CSR initiatives, collaborating closely with NGOs, academic institutions, authorities, local communities, and youth-focused programs</li><li>Act as a connector between internal teams and external sustainability partners</li></ul>What we are looking for<ul><li>Bachelor’s degree in Sustainability, Environmental Science, Engineering, Business, Economics, or a related field (Master’s degree is a plus)</li><li>3–7 years of professional experience in Sustainability / ESG roles, ideally within telecoms, technology, media, or other fast-paced corporate environments</li><li>Hands-on knowledge of GRI Standards, sustainability reporting, and materiality assessments</li><li>Familiarity with emerging frameworks such as ESRS, TCFD, SASB, SDGs, SBTi (practical experience with some of them is sufficient)</li><li>Experience in multi-stakeholder project coordination, CSR, or social impact initiatives</li><li>Strong project management, analytical, and communication skills in Greek and English</li><li>Strategic thinking combined with attention to detail and the ability to translate ESG concepts into practical actions</li><li>Relationship-building mindset, adaptability, and creativity</li><li>High ethical standards and genuine passion for sustainability and positive societal impact</li></ul>&nbsp;What you will get:<ul><li>Annual Bonus to celebrate your achievements</li><li>Wellness programs to keep yourself fit</li><li>Mobile voice and data to talk</li><li>Discounts on Nova Fixed / Mobile / TV for you, friends, family</li><li>Private Insurance program to check-up your health</li><li>Toddlers allowance to daycare your kids</li><li>Exposure to group-level sustainability strategy</li><li>Direct collaboration with senior leadership</li><li>Opportunity to actively shape Nova’s sustainability agenda</li></ul>

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wfm specialist

Wolt Greece

sustainability & esg officer

NOVA

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