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Our support operations are at the core of delivering exceptional customer service, and we need a dedicated professional to manage our regional content efforts. As a Regional Content Manager, you will be responsible for managing the regional content team, tracking content-related KPIs, and collaborating with global and the other regional teams to identify and implement improvement opportunities. You will also play a key role in rolling out global projects, defining and validating local initiatives, and ensuring feedback flows seamlessly between local and global teams.We also welcome applications from other countries in the South region; Albania, Azerbaijan, Cyprus, Georgia, Malta, Kazakhstan and Uzbekistan!Essential Duties and ResponsibilitiesTeam Leadership and Management:<ul><li>Lead and manage the regional Content team, fostering a culture of collaboration, innovation, and continuous improvement.</li><li>Develop and mentor team members, ensuring they have the tools and guidance needed to excel in their roles.</li><li>Scheduling of part-time team members in our internal scheduling tool.</li></ul>Strategic Content Management:<ul><li>Track and analyze content-related local KPIs, using data to inform decision-making and drive continuous improvement across the region.</li><li>Collaborate with Global and other Regional Content Managers to identify improvement opportunities and define strategic regional projects.</li><li>Define and validate local initiatives, ensuring they align with regional and global objectives, and follow up on rollout and impact.</li><li>Identify and implement improvement needs for our internal knowledge base</li></ul>Project Implementation and Rollout:<ul><li>Lead the rollout of global projects and initiatives within your region, ensuring timely and effective execution.</li><li>Roll out global changes to local teams, providing clear communication and support to ensure smooth transitions.</li><li>Share local feedback and requests with Global teams, advocating for the needs of your region and ensuring alignment with global strategies.</li></ul>Stakeholder Collaboration:<ul><li>Work closely with internal stakeholders, including the Global Support Team and Country Support teams, to ensure alignment with core customer experience strategies.</li><li>Engage with cross-functional teams to drive regional content projects, balancing local needs with global priorities.</li></ul>Skills and Competencies<ul><li>Regional Content Leadership: Strong ability to lead and develop a regional content team, fostering collaboration and a focus on continuous improvement in line with regional and global goals.</li><li>Strategic Content Management: Skilled in tracking and analyzing regional content KPIs to drive informed decision-making and identify opportunities for improvement.</li><li>Project Management: Experienced in rolling out global content projects at a regional level, ensuring timely, organized execution and smooth adaptation to local needs.</li><li>Knowledge Base Optimization: Proficient in identifying gaps and implementing improvements in internal knowledge bases to enhance accessibility and relevance for support teams.</li><li>Analytical &amp; Data-Driven: Comfortable using data to track performance, assess content effectiveness, and make informed recommendations for regional improvements.</li><li>Ownership &amp; Accountability: Takes responsibility for the quality and impact of regional content, ensuring alignment with broader organizational goals.</li><li>Regional Advocate: Acts as a strong advocate for regional needs within global content discussions, ensuring local perspectives are represented and valued.</li></ul>

Regional Content Manager

The Social Media Community Management Specialist plays a key role in maintaining MSC’s online presence by actively managing interactions across corporate social media platforms. This position ensures timely and accurate responses to user inquiries, supports digital customer service, and safeguards the company’s reputation. The role also contributes to daily industry monitoring, content review, and performance reporting, also working with internal teams and local agencies to deliver a consistent and responsive social media experience. Key Responsibilities -Monitor and read all activities received across MSC’s corporate social media platforms, including direct messages, comments, and post mentions. -Categorize and prioritize interactions to ensure timely and appropriate responses. -Reply to users by providing accurate information or guidance. -Liaise with local agencies to resolve customer service issues or forward sales leads. -Inform the GVA team of any issues that could harm MSC’s reputation or require PR attention. -Create a daily report of articles related to MSC, competitors, and the shipping industry. -Review and approve targeted social media posts to ensure alignment with brand tone and messaging. -Generate various reports on statistics derived from MSC’s social media activity. -Accurately tag interactions to support internal workflows and reporting processes. Required Qualifications Qualifications-Excellent written and verbal communication skills in English. -Strong customer service orientation with a proactive and solution-driven mindset. -Strong organizational and time management skills, with the ability to prioritize tasks effectively. -High attention to detail and accuracy in communication and reporting. -Ability to work independently and collaboratively within a global team environment. -Computer literacy, including proficiency in Microsoft Office Suite. -Flexibility to work in shifts (8:00–16:00 and 12:00–20:00).

Social Media Community Management Specialist

Relevance is a Google-multi awarded, fast growing Digital Agency that provides cutting edge online marketing services.Great Place To Work®Great Place To Work Hellas® certified Relevance in 2020 as a Great Place To Work®. This special recognition is a meaningful achievement and encourages us to enhance our efforts to create an open, inclusive, and creative high trust working environment where everyone feels as an integral part of our team and can evolve personally and professionally. We are grateful to our people for believing in our mission and doing their best to make Relevance a great place to work.Selected ClientsAVIS, BEAT, Jumbo, Kaizen Gaming, Zakcret, Mothercare, Porsche, Hondos Center, Public, Brown Hotels, Celestino, Agnotis, Prince Oliver, YAMAHA, Zeus &amp; Dione, UNICEF Greece, Benaki Museum.AwardsGoogle Premier Partner Awards 2021: Diversity, Equity, and Inclusion Award WinnerPeak Awards 2020: Performance Agency of The Year (41 Awards)Google Premier Partner Awards 2019: Video Excellence Award WinnerE-volution Awards 2019: 14 AwardsPeak Awards 2019: Performance Agency of The Year (30 Awards)Google Premier Partner Awards 2018: Display Innovation Award WinnerGoogle Premier Partner Awards 2018: Video Innovation Award WinnerGoogle Export Guru Award 2018Peak Awards 2018: 15 AwardsGoogle Export Guru Award 2017Stelios HajiIoannou Young Entrepreneurship Award 2017Google “Ready to Rock” Award 2016Our PrinciplesAt Relevance, we focus on six core principles through which we cultivate our culture, promote excellence and evolve: Diversity - Knowledge - Innovation - Execution - Humility - Ownership.Our company's core purpose is to provide an environment for employees, clients and ourselves to flourish and throughout our eleven-year long lifetime we have heavily invested time &amp; resources in building and maintaining a strategy, structure and methodology with one goal in mind; Growth. We have also managed to create an inspiring working environment in which our people can perform and develop by guiding and being guided. We Hire for Attitude and train for SkillWe see every recruit as a next important building block for our company and search for well-rounded professionals with diverse backgrounds and an insatiable appetite for knowledge. Subsequently, we passionately invest in their skill-set development by: (1) providing a comprehensive product education orientation (2) setting performance related targets that impact their end of year salary increase, reinforcing at the same time meritocracy, (3) supporting an open space culture to nurture knowledge sharing.As a Copywriter you will:<ul><li>Create copy ideas that reflect our clients’ brand strategy</li><li>Produce engaging, high quality and audience-focused content for social media&nbsp;channels and websites</li><li>Create engaging concepts for videos, calendars and various digital media channels</li><li>Manage social media outreaches to increase brand awareness and customer&nbsp;engagement</li><li>Collaborate with design and digital marketing team on deliverables</li><li>Conduct competitor research</li></ul>Job requirementsWhat you will bring:<ul><li>At least 3 years of experience as a Copywriter</li><li>Strong creative writing skills</li><li>Ability to work efficiently across multiple projects, managing deadlines and switching&nbsp;between brand voices</li><li>Knowledge of social media best practices</li><li>Communication and organization skills&nbsp;</li><li>Being self-driven with the ability to work with a high-level of autonomy in a fast-paced environment</li><li>Ability to follow trends and apply them to real-time marketing cases</li><li>Being agile and adjust copywriting and tone-of-voice to different industry verticals as well&nbsp;as B2C or B2B clients</li></ul>Benefits<ul><li>Competitive salary</li><li>Hybrid Working Model</li><li>Private Medical &amp; Life Insurance</li><li>Inspiring and challenging projects</li><li>Growth opportunities</li><li>Extensive education</li><li>City Center Office</li><li>Bonus opportunities</li></ul>

Job Ads Customer Service Representatives Central Greece, Media / Social Media

regional content manager

Wolt Greece

social media community management specialist

MSC Mediterranean Shipping Company

copywriter

Relevance Digital Agency

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