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As a Lead Mainframe engineer, you will play a key role in ensuring the continuity, resilience, and operational excellence of re-platformed mainframe middleware and production-control services supporting critical enterprise workloads.You will lead operational and engineering activities across middleware and batch-processing platforms, ensuring service stability while driving modernization, service improvements, upgrades, and controlled decommissioning initiatives. Acting as a senior technical authority, you will coordinate closely with IBM, application teams, platform owners, and operational stakeholders in highly critical 24x7 environments.You will also lead a small team of engineers, providing technical guidance, operational oversight, and coordination across platform activities while engaging directly with stakeholders and client representatives to gather requirements and support platform roadmap initiatives.Your role:<ul><li>Own the end-to-end technical service for re-platformed middleware and production-control platforms across production, non-production, and disaster recovery environments.</li><li>Lead and mentor a small team of engineers, providing technical leadership, operational guidance, and coordination of day-to-day platform activities.</li><li>Act as the primary technical point of contact for stakeholders, client representatives, and operational teams, gathering requirements and translating business needs into reliable technical solutions.</li><li>Lead Stonebranch UAC and batch operations activities, including scheduling standards, post-batch support, bundle promotion governance, and resolution of cross-domain batch-processing issues.</li><li>Drive service improvements, platform upgrades, cluster and scheduler health initiatives, and operational standards across highly critical enterprise services.</li><li>Act as the command point for high-severity incidents, out-of-hours change windows, root cause analysis activities, and cross-team operational coordination.</li><li>Coordinate closely with IBM, Stonebranch, infrastructure teams, and application owners to ensure operational continuity and service resilience.</li><li>Support disaster recovery readiness, service recovery testing, and operational governance activities across the platform landscape.</li><li>Guide the controlled migration, modernization, or decommissioning of legacy batch-processing services while protecting production stability.</li><li>Define and maintain standards for availability, operational excellence, monitoring, service governance, and platform reliability.</li><li>Collaborate with platform teams and application stakeholders to proactively manage dependencies, operational risks, and service continuity requirements.</li></ul>Your profile:<ul><li>Bachelor’s or Master’s degree in Computer Science, Engineering, Information Systems, or related field (or equivalent experience).</li><li>6-8 years of experience in relevant roles.</li><li>Extensive experience managing enterprise middleware and batch-processing platforms within large-scale production environments.</li><li>Strong expertise in re-hosted middleware services and production-control ecosystems, including technologies such as MQ, CICS/TX, Stonebranch UAC, scheduling platforms, and cross-platform operational tooling.</li><li>Strong experience supporting Linux-hosted middleware environments, DB2 LUW interfaces, queue and log monitoring, and disaster recovery operations.</li><li>Strong understanding of operational standards, root cause analysis, change-window governance, service continuity, and platform resilience practices.</li><li>Experience leading modernization, migration, or decommissioning initiatives within critical enterprise platforms.</li><li>Proven ability to lead small technical teams and coordinate multiple stakeholders, vendors, and operational groups.</li><li>Strong stakeholder-management and communication skills, with the ability to gather requirements and align technical solutions with business needs.</li><li>Comfortable operating within highly critical, governance-driven, and cross-functional enterprise environments.</li><li>Fluent in English (written and spoken).</li></ul>

Lead Mainframe SRE

We’re looking for a Product Manager to lead the evolution of our mobile sportsbook experience. You’ll own the native apps roadmap (iOS and Android), ensuring our customers enjoy a seamless, high-performance experience that aligns with our web platform and overall product strategy. Working closely with engineering, design, and product teams, you’ll balance innovation with execution to deliver measurable impact.&nbsp;A taster of what you will be involved with:&nbsp;<ul><li>Define and own the native apps roadmap to deliver continuous improvements in user experience, stability, and performance.</li><li>Align native app strategy with the broader product ecosystem, ensuring consistent customer journeys across web and app.</li><li>Collaborate cross-functionally with UX, engineering, product teams to deliver high-quality releases.</li><li>Leverage analytics and customer insights to identify opportunities for feature enhancements and conversion optimization.</li><li>Champion the mobile-first mindset, staying ahead of trends in native app technology and sports betting user behavior.</li><li>Represent the customer voice in roadmap planning and backlog prioritization.</li></ul>&nbsp;What we are looking for<ul><li>5+ years of product management experience, ideally in sports betting, iGaming, or a high-traffic consumer app environment.</li><li>Good understanding of native app ecosystems (App Store, Google Play) and mobile development lifecycles.</li><li>Proven success in driving product roadmaps and coordinating across cross-functional teams.</li><li>Data-driven mindset with strong analytical and decision-making skills.</li><li>Excellent communication, stakeholder management, and presentation skills.</li><li>Experience working with teams in multiple locations</li></ul>&nbsp;What we offerMonthly Allowance for Lunch Private &amp; Life Plan Insurance for you and your family Team Building Budget Annual Wellness Allowance Corporate Travel Insurance Events and initiatives both Local (Quarterly Meetings) and Global Professional Development Programs &amp; Internal Career Opportunities Milestone Birthday

Product Manager – Sportsbook Native App

An AWS Cloud Operations Architect is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services. This includes a range of products including EC2, S3, DynamoDB &amp; RDS databases, Lambda, CloudFront CDN, IoT and many more. Our Cloud Operations Architects partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You’ll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues. AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud. Key job responsibilities * You’ll build solutions, provide technical guidance and advocate for the customer * Ensure AWS environments remain operationally healthy whilst reducing cost and complexity * Develop trusting relationships with customers, understanding their business needs and technical challenges * Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management * Consult with a range of partners from developers through to C-suite executives * Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers * With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS * Provide detailed reviews of service disruptions, monthly &amp; quarterly metrics, detailed pre-launch planning * Solve a variety of problems across different customers as they migrate their workloads to the cloud * Uplift customer capabilities by running workshops, immersion days, etc. About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship &amp; Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.Basic Qualifications- Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment - Experience in technical engineering - * Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environmentPreferred Qualifications- Experience in a customer facing/consultancy role. - Experience with AWS services or other cloud offerings - Experience in internal enterprise or external customer-facing environment as a technical lead

Cloud Operations Architect , AWS Enterprise Support CEE

As a Product Owner you will be responsible for the design and implementation of digital products and services for individuals and businesses in alignment with the bank’s digital roadmap, delivering customer value in a cost-efficient manner with high quality and fast time-to-market.&nbsp;What you will be doing • &nbsp; &nbsp; Lead cross-functional horizontal teams with business, support functions, UX and IT stakeholders to define and prioritize objectives, scope and requirements for new digital products/services or improvements to existing ones. • &nbsp; &nbsp; Identify and assess implications of legal, regulatory, operational risk and DPO requirements covering digital services and design respective solutions. • &nbsp; &nbsp; Lead the design of e2e customer journeys, develop respective product epics/features/stories, maintain and prioritize product features backlog according to feasibility/ customer value in an iterative manner, plan/ refine user stories. • &nbsp; &nbsp; Monitor and assess vendor solutions market, cultivate vendor relations, participate in negotiations and structuring of contractual agreements. • &nbsp; &nbsp; Monitor closely the customer feedback and needs, market trends, competitor activity and regulatory changes to ensure the leading position of our digital propositions. • &nbsp; &nbsp; Maintain assigned product/service post-launch, monitor customer adoption rates, technical, risk, quality KPIs and take proactive corrective actions.&nbsp;What you need to have&nbsp;&nbsp; • &nbsp; &nbsp;A Bachelor’s degree in technical/business field, engineering or relevant field. • &nbsp; &nbsp;A Master’s degree in related field is preferred. • &nbsp; &nbsp;At least five (5) years of working experience in creating digital products and services in an agile environment as &nbsp;well as in digital transformation projects. • &nbsp; &nbsp;Strong communication and collaboration skills. • &nbsp; &nbsp;Solid analytical thinking and creative problem-solving skills. • &nbsp; &nbsp;Attention to detail.&nbsp; • &nbsp; &nbsp;A Customer-centric mindset and a passion for improving Customer experiences.&nbsp; • &nbsp; &nbsp;Proficient use of the MS Office suite (especially Excel and PowerPoint). • &nbsp; &nbsp;Excellent command of the English and Greek languages (written and spoken).&nbsp;What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;<ul><li>A friendly and collaborative working environment that supports taking initiative and action</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community</li><li>Flexible working options</li><li>A competitive salary and benefits</li></ul>

Product Owner

We are seeking a skilled and detail-oriented&nbsp;ServiceNow Developer&nbsp;to join our IT Service Management team. You will be responsible for the design, development, configuration, and customization of the ServiceNow platform to support business requirements and digital transformation initiatives. The ideal candidate will have hands-on experience with various ServiceNow modules and a solid understanding of ITIL processes.Key Responsibilities:<ul><li>Design, develop, and implement ServiceNow applications and integrations.</li><li>Customize ServiceNow applications and facilitate the rollout of new applications and modules.</li><li>Work with stakeholders to gather requirements and translate them into technical solutions.</li><li>Create and maintain technical documentation, including design specifications, test plans, and user manuals.</li><li>Collaborate with cross-functional teams to ensure platform scalability and performance.</li><li>Perform regular system maintenance, updates, and patches.</li><li>Develop workflows, business rules, client scripts, UI policies, and other ServiceNow components.</li><li>Integrate ServiceNow with other systems via REST/SOAP APIs.</li><li>Troubleshoot and resolve issues related to the ServiceNow platform.</li></ul>Required Qualifications:<ul><li>Bachelor's degree in Computer Science, Information Technology, or related field.</li><li>2–5+ years of hands-on experience with ServiceNow development.</li><li>Strong understanding of ServiceNow modules: Incident, Problem, Change, CMDB, Service Catalog, and Knowledge Management.</li><li>Experience with scripting languages such as JavaScript and Glide.</li><li>Familiarity with ITIL best practices.</li><li>Experience with ServiceNow integrations (REST, SOAP, MID Server).</li><li>ServiceNow Certified System Administrator (CSA) or higher certification (preferred).</li></ul>Preferred Qualifications:<ul><li>Experience with Scoped Applications and Flow Designer.</li><li>Knowledge of Agile/Scrum methodologies.</li><li>Experience with Performance Analytics, Virtual Agent, or HRSD is a plus.</li><li>ServiceNow Developer or Implementation Specialist certifications.</li></ul>Soft Skills:<ul><li>Excellent problem-solving and analytical skills.</li><li>Strong verbal and written communication.</li><li>Ability to work independently and in a team-oriented, collaborative environment.</li><li>Detail-oriented with a focus on delivering high-quality work.</li></ul>

SERVICE NOW CONSULTANT

We are seeking a Digital &amp; Hybrid Sales Program Associate to join the Digital &amp; Hybrid Sales team within Group Digital Banking, supporting the acceleration of digital and hybrid sales performance and the growth of digital adoption across all customer touchpoints.The role contributes to increasing digital sales conversion, expanding the base of digitally active customers, and strengthening ongoing customer engagement, working closely with Digital teams, Business Units, and Marketing to design and execute customer‑centric initiatives across digital and phygital journeys (e.g. mobile app, eBanking, website, assisted and video banking).&nbsp;Your key responsibilities will be:<ul><li>Contribute to the definition and execution of the annual Digital &amp; Hybrid Sales and Digital Adoption plan, in close cooperation with relevant Business Units.</li><li>Coordinate and support the execution of the Digital &amp; Hybrid Sales program across all digital and phygital touchpoints, ensuring consistent and effective delivery.</li><li>Monitor and analyze digital sales, adoption, and engagement KPIs (e.g. conversions, active users, funnel performance), identifying trends, insights, and optimization opportunities.</li><li>Drive initiatives to increase new digitally active customers and enhance customer engagement across digital channels, with a focus on activation and usage uplift.</li><li>Optimize end‑to‑end digital sales funnels and customer journeys, identifying drop‑offs and improving conversion and activation rates across journeys.</li><li>Design and execute digital campaigns, propositions, and promotions, contribute to customer‑centric offers for targeted segments, and support journey improvement through market and competition analysis.</li></ul>&nbsp;You will be a great candidate if you:<ul><li>Have at least 4 years of experience in digital transformation, digital commercialization, e‑commerce, business development, or customer value management for digital products or services.</li><li>Hold a Bachelor’s degree, ideally complemented by an MBA or postgraduate qualification in a relevant field.</li><li>Bring hands‑on experience in commercialization and go‑to‑market strategies for digital products or services.</li><li>Are familiar with Agile ways of working, UX/UI principles, and customer journey design.</li><li>Have a solid understanding of digital marketing, e‑commerce, or financial services, with banking or insurance experience considered a plus.</li><li>Have excellent command of English and Greek (both in writing and verbally).</li><li>Have demonstrate strong analytical, communication and collaboration skills with a proactive, results‑driven mindset.</li></ul>&nbsp;What’s in it for you:<ul><li>Competitive remuneration.&nbsp;</li><li>Hybrid work: work-life balance through remote and in-office work.  &nbsp;&nbsp;</li><li>Learning &amp; Development:&nbsp;</li></ul><ul><li></li></ul><ul><li>Access Unlimited Udemy Learnings, international training methodologies&nbsp;</li><li>Upskilling, Professional development and career guidance from successful executives.   &nbsp;</li><li>Identification and Utilization of Talent Pool through a structured Talent Management process.  &nbsp;&nbsp;</li></ul><ul><li>Wellbeing:&nbsp;</li></ul><ul><li></li></ul><ul><li>Premium Health &amp; Life insurance for you, your partner and/or your family and mental health support. &nbsp;</li><li>Pension plan to support your plans and future financial expectations.  &nbsp;</li><li>Team building &amp; wellbeing activities.  &nbsp;</li><li>Potential Extra days of annual leave (Winter Bonus).   &nbsp;&nbsp;</li><li>Engage in volunteering activities through our TeamUp program.&nbsp;</li></ul><ul><li>Extra Benefits:</li></ul><ul><li></li></ul><ul><li>Exclusive discounts at partner stores.  &nbsp;</li><li>Staff pricing for banking products.  &nbsp;</li><li>Nursery and summer camp allowance for your little ones.  &nbsp;</li></ul>

Digital & Hybrid Sales Program Associate

We are looking for Mid and/or Senior iOS Developers to join our Product Development Department. You will be part of the Mobile Apps team and together we will build the best native experience in the industry!The WowAt Betsson Group, we strive to deliver the best customer experience in the industry. We are one of the market leaders in iGaming, offering online gaming products in several markets, both through our own gaming sites as well as several partner brands.&nbsp;You will be part of a passionate team, which is building an industry leading, scalable, multi-brand platform to support 25+ online brands! Our brands are used by hundreds of thousands of users and growing.&nbsp;<ul><li>You will be working side by side with some of the greatest talents in the industry.</li><li>You will be working on applications dealing with high traffic reaching worldwide audiences.</li><li>You will be able to feel strong ownership of the things we deliver and our success.</li><li>A friendly and supportive environment; professional development programmes and training that will help you achieve your goals and grow both technically as well as professionally.</li><li>In addition to all of this, you will be part of the multi-cultural Betsson community.&nbsp;</li></ul>&nbsp;Great if you have<ul><li>Swift, Xcode and expert in Apple’s frameworks and possibilities with native&nbsp;</li><li>Firebase and all tools included such as analytics, Crashlytics, Firestore, Remote configuration, cloud-messaging, in-app-messaging.&nbsp;</li><li>Being data driven and excellent knowledge in structuring tracking in app&nbsp;</li><li>RESTful APIs and using Postman.&nbsp;</li><li>Github pipeline setup</li><li>An eye for making high quality iOS views and animations.</li><li>Scalable and performant applications </li><li>Design and implement clean, scalable, and high-quality code with unit testing experience.</li><li>Solving problems and have good software architecture knowledge.</li><li>Being a Team player.</li><li>Agile development.</li><li>Coaching and mentoring other developers.&nbsp;</li></ul>A taster of what you will be involved withWe want to be pioneers in a highly competitive market, so we continuously strive for technical and product excellence. As part of our team, you will be building new products and features using latest technologies; actively contributing to a state-of-the-art native, which is supporting our core brands.&nbsp;Our iOS Mobile Apps are built in Swift; and consumes RESTful APIs.&nbsp;As an iOS Developer, you will be responsible for software development in a very self-leading Agile team with responsibility in everything from DevOps pipeline to production monitoring and support. You will be contributing directly to the success of our products by close collaboration with UX-designers, QA engineers, data analysts and other area teams. You have a strong sense of customer value and will participate in the whole value-chain discussion to contribute the how and what to make our products successful.&nbsp;What we offerMuch like a rollercoaster, life at Betsson Group is fast-paced, full of twists and turns, and always exciting. With more than 2,800 colleagues representing over 75 nationalities across a global network of offices – including 1,500 at our operational headquarters in Malta – every day brings new challenges and opportunities to grow. It may not be for the faint-hearted, but if you thrive on innovation, enjoy pushing boundaries and want to be part of a diverse, international team, then you’ll fit right in at Betsson.

iOS Developer

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.What you’ll doThe role is responsible to manage IT Service Desk and Data Center operational activities 24/7 under shifts, focusing on services availability and providing great customer experience to internal and external customers. &nbsp; &nbsp;More specifically you will:&nbsp;<ul><li>Administer, monitor, and support all data center solutions and IT infrastructure (internal and external), including system/application monitoring, incident/problem management, ticket handling (L1/L2), escalation based on severity and business impact, and collaboration with other teams. &nbsp;</li><li>Oversee data center facility operations, including physical security, access control, maintenance coordination, and support for internal/external access requests. &nbsp;</li><li>Analyze, design, and implement new data center installations, including capacity planning for power, cooling, space, and weight, and provide input on infrastructure requirements. &nbsp;</li><li>Manage data storage and backup operations, ensuring data protection, access control, and fulfillment of data requests. &nbsp;</li><li>Handle asset lifecycle management (LCM), including decommissioning/removal of equipment and secure destruction of failed or obsolete media (HDDs, backup tapes) via certified partners. &nbsp;</li><li>Produce regular (weekly/monthly) operational and performance reports</li></ul>Who you are<ul><li>Bachelor’s degree in Computer Science, Information Technology or a related field &nbsp;</li><li>At least 1 year of experience in the Service Desk domain with a proven track record &nbsp; &nbsp;&nbsp;</li><li>Experience in task management and in ticket recording tool (BMC Remedy ITSM)&nbsp;</li><li>Strong understanding of Server operating systems (Windows, Linux-Unix), software, and IT infrastructures&nbsp;</li><li>Familiarity with Networking and cloud solutions&nbsp;</li><li>Excellent analytical, technical, and problem- solving skills&nbsp;</li><li>Self – motivated with strong time-management &amp; collaboration skills, with the ability to work under pressure&nbsp;</li></ul>Not a perfect fit?Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.What's in it for you<ul><li>Award-winning work environment -certified #1 Top Employer in Greece</li><li>Competitive pay, bonus &amp; remuneration package</li><li>Private Health &amp; Medical Insurance</li><li>Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad</li><li>Unlimited access to learning resources and trainings</li><li>Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual&nbsp; orientation or length of service</li><li>Spirit of Vodafone Day: one day each quarter dedicated to your personal development</li><li>Extra days off: Vodafone Day, Family Day, Volunteering Day</li><li>Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking</li><li>Special employee offers and discounts</li></ul>

IT Service Desk & DCM Engineer

Being a part of the IT team, reporting to the Front Office IT Services Manager, you will be responsible and accountable for:<ul><li>Administering, monitoring, supporting, and maintaining the Front Office applications to ensure the undisrupted operation of the IT (Stores IKEA, Holland and Barrett &amp; Intersport, E-commerce) &amp; Telecommunication systems and the best Customer Service</li><li>Providing Helpdesk services and ticketing based on SLA</li><li>Implementing all necessary IT routines and procedures</li><li>Providing 1st level support on all IT issues</li><li>Participating in IT related projects and new stores establishments</li></ul>Qualifications &amp; Competencies required:&nbsp;<ul><li>Bachelor’s Degree (in Information Technology or related field will be considered as an asset)</li><li>At least 1 years of relevant work experience</li><li>Achievement drive, initiative taking and problem solving skills</li><li>Strong Customer Focus</li><li>Team player</li><li>Good planning, organizational and follow up skills</li><li>Good communication and interpersonal skills &nbsp;</li><li>Ability to work under pressure and strict deadlines &nbsp;</li><li>Good command of the English language</li></ul>Qualifications considered as an asset:<ul><li>Experience in Retail Business Processes and Systems</li><li>Experience in ERP applications (preferably Microsoft Dynamics Nav)</li><li>Good Knowledge of Microsoft SQL RDBMS</li></ul>We offer:<ul><li>Competitive remuneration &amp; benefits package&nbsp;</li><li>Extensive continuous training&nbsp;</li><li>Career &amp; development prospects in FOURLIS Group&nbsp;</li></ul>

IT Support Specialist

We are looking for a&nbsp;Performance Architect to join our Sportsbook Technology organization and take end‑to‑end ownership of performance as a first‑class architectural concern across our platform.This role has a strong focus on frontend performance, while also requiring solid understanding of infrastructure, networking, and distributed systems, enabling close collaboration with other Architects, DevOps, and engineering teams.The Performance Architect will work across current and future Sportsbook initiatives, ensuring that performance, scalability, and responsiveness are built in by design, not treated as an afterthought. Previous Sportsbook or high‑traffic real‑time systems experience is considered a strong advantage.The WowMuch like a rollercoaster, life at Betsson Group is fast-paced, full of twists and turns, and always exciting. With more than 2,800 colleagues representing over 75 nationalities across a global network of offices – including 1,500 at our operational headquarters in Malta – every day brings new challenges and opportunities to grow. It may not be for the faint-hearted, but if you thrive on innovation, enjoy pushing boundaries and want to be part of a diverse, international team, then you’ll fit right in at Betsson.A taster of what you will be involved with:&nbsp;Performance Architecture &amp; Strategy<ul><li>Define and own the&nbsp;performance architecture for Sportsbook applications, with a primary focus on frontend performance and customer‑perceived latency.</li><li>Establish and maintain performance‑related non‑functional requirements (NFRs) across web, mobile, and platform layers.</li><li>Work with Product, Engineering, and Architecture to ensure performance goals are aligned with business objectives and customer experience.</li></ul>Frontend Performance Excellence<ul><li>Drive best practices for frontend performance including (but not limited to):&nbsp;</li><li>Rendering and hydration strategies</li><li>Asset loading, caching, and CDN usage</li><li>Web performance metrics (Core Web Vitals, TTFB, LCP, CLS, INP, etc.)</li><li>Collaborate closely with frontend teams to review designs, implementations, and technical decisions from a performance perspective.</li><li>Partner with Solution Architects, Platform Architects, and DevOps to identify performance bottlenecks across: Infrastructure, Networking, Cloud and Kubernetes environments, APIs and backend dependencies</li><li>Contribute to architectural decisions and roadmaps to ensure long‑term scalability and performance sustainability.</li></ul>Analysis, Measurement &amp; Improvement<ul><li>Define and promote performance measurement standards, tooling, and dashboards.</li><li>Lead performance analysis, load testing, and capacity planning activities together with relevant teams.</li><li>Participate in incident reviews and root cause analysis, ensuring performance learnings are fed back into architecture and design.</li></ul>Communication &amp; Enablement<ul><li>Act as a performance ambassador across the organization.</li><li>Communicate complex performance topics clearly to both technical and non‑technical stakeholders.</li><li>Mentor teams and help raise the overall performance maturity of the Sportsbook organization.</li></ul>&nbsp;What we are looking forTechnical Skills<ul><li>Strong experience with&nbsp;frontend performance engineering in large‑scale, high‑traffic systems.</li><li>Solid understanding of:<ul><li>Web architectures and modern frontend frameworks</li><li>HTTP, networking fundamentals, caching, and CDNs</li><li>Cloud infrastructure (preferably AWS) and containerized environments (e.g. Kubernetes)</li></ul></li><li>Experience designing and reviewing systems with performance, scalability, and resilience in mind.</li></ul>Architectural &amp; Collaboration Skills<ul><li>Proven experience working in architectural or cross‑team technical roles.</li><li>Ability to influence architectural decisions without direct authority.</li><li>Comfortable collaborating with multiple teams and architectural disciplines.</li></ul>Communication<ul><li>Excellent communication skills, both written and verbal.</li><li>Ability to explain performance trade‑offs and recommendations clearly to engineering, product, and non‑technical stakeholders.</li><li>Experience working closely with multiple departments in a complex organization.</li></ul>Nice to have<ul><li>Previous Sportsbook, iGaming, or real‑time betting systems experience.</li><li>Experience with high‑availability, low‑latency platforms operating at scale.</li><li>Hands‑on experience with performance tooling, observability, and load‑testing frameworks.</li></ul>&nbsp;What we offer<ul><li>Work on a mission‑critical, real‑time Sportsbook platform operating at significant scale.</li><li>Shape how performance is designed and delivered across both current systems and future initiatives.</li><li>Collaborate with experienced architects and engineering leaders across multiple domains.</li><li>Make a measurable impact on customer experience and platform quality.</li></ul>&nbsp;

Sportsbook – Performance Architect

The Product Owner will form part of the product management team working with our industry-leading gaming products and platforms. Following the guidance and direction of the Product Manager, you will take ownership of specific parts of the product offering and key initiatives on the product roadmap. You will work closely with engineering teams, product designers, data analysts, and stakeholders to continuously improve our products and the user experience.A taster of what you will be involved with<ul><li>Produce detailed product specifications in the form of user stories with detailed acceptance criteria, complemented by descriptive aids such as wireframes and flowcharts where necessary, to ensure the development teams have all required information to deliver the desired outcome.</li><li>Lead the product discovery process for assigned initiatives (including hypothesis generation, requirements gathering, design, and scoping) in collaboration with the product manager, product designers, data analysts, and engineers.</li><li>Assist the product manager in ensuring that the product development backlog is properly organised, prioritised, and kept up-to-date.</li><li>Contribute to the product vision, and champion this vision with stakeholders and the engineering teams.</li><li>Ensure that proper analytics, tracking, and data collection mechanisms are in place to understand user behaviours and/or product performance.</li><li>Provide the necessary product support to the development teams as may be required to aid their delivery.</li><li>Work with other parts of the organisation as and when necessary to ensure the expected outcomes are achieved and are measured.</li><li>Communicate product releases and the status of ongoing product development to the wider organisation.</li><li>Hold effective demos and trainings with stakeholders for new product concepts and releases as and when required.</li><li>Ensure that relevant product documentation and wikis are well maintained.</li><li>Perform user acceptance testing of new product releases (or ensure coordination of).</li><li>Continuously review the live product to identify areas for improvement and any deviations from the expected experience.</li><li>Assist and support the Product Manager in any matters as may be delegated from time to time.</li><li>Learn the market &amp; customer needs through data and customer feedback.</li><li>Assist and drive the team to follow Agile principles best practices.</li></ul>What we are looking for:<ul><li>A relevant academic degree or qualifications; preferably technology and/or business related.</li><li>At least 2 years of experience working in a similar role.</li><li>Prior experience in the gaming industry will be considered a plus.</li><li>Excellent communication skills in English, both verbally and in writing.</li><li>Experience working with agile and remote development teams.</li><li>Comfortable and confident working with both the technical and commercial sides of an organisation.</li><li>Strong problem-solving skills, with the ability to break down complex problems into solvable and easily understandable parts.</li><li>Excellent decision-making skills, with the ability to logically measure risk against potential gain.</li><li>A team player capable of building positive working relationships across the company.</li><li>A keen eye for detail and a user-centric mindset.</li></ul>What we offerMuch like a rollercoaster, life at Betsson Group is fast-paced, full of twists and turns, and always exciting. With more than 2,800 colleagues representing over 75 nationalities across a global network of offices – including 1,500 at our operational headquarters in Malta – every day brings new challenges and opportunities to grow. It may not be for the faint-hearted, but if you thrive on innovation, enjoy pushing boundaries and want to be part of a diverse, international team, then you’ll fit right in at Betsson.

The Platform Engineer – Digital, eCommerce Operations plays a critical role in ensuring the stability, scalability, and performance of customer-facing digital &amp; loyalty platforms that power our omnichannel experience.This includes our eCommerce sites and apps, loyalty ecosystem, digital promotions, identity and customer accounts services, and the supporting operational platforms behind them. The ideal candidate brings strong technical depth in modern distributed architectures—such as microservices, event streaming technologies, and relational databases—along with the communication skills necessary to collaborate effectively across engineering, product, and customer operations teams. This role ensures our digital and loyalty experiences remain reliable, fast, and consistent across channels, enabling seamless end-to-end shopping journeys.Key Competencies:<ul><li>Customer-First Mindset: Dedicated to delivering frictionless digital experiences</li><li>Systems Thinking: Able to visualize and troubleshoot complex multi-service interactions</li><li>Communication &amp; Collaboration: Partners effectively across engineering, product, operations, and marketing</li><li>Proactive Ownership: Anticipates issues, improves processes, and drives reliability</li><li>Adaptability: Thrives in a fast-paced omnichannel environment with evolving priorities</li></ul>READ FULL DESCRIPTIONResponsibilities<ul><li>Maintain and monitor eCommerce, loyalty, and digital operational platforms to ensure high performance, uptime, and reliability</li><li>Provide Tier 2nd support for customer-facing systems, addressing issues related to catalog, pricing and promotions, personalization, loyalty points, identity, checkout, and digital content</li><li>Collaborate with DevOps, Product Owners, and vendor partners to resolve platform incidents and prevent customer-impacting disruptions</li><li>Support the operation of complex microservice-based architectures, including API gateways, service meshes, and containerized deployments</li><li>Understand service dependencies and use observability tools to diagnose performance bottlenecks or failure patterns across the digital ecosystem</li><li>Assist with rollout, testing, and validation of new microservices, integrations, and platform enhancements</li><li>Monitor and support streaming pipelines (e.g., Kafka) used for real-time events such as cart updates, orders, promotions, personalization, and loyalty transactions</li><li>Have good understanding of relational database operations (e.g., Postgres, MySQL, SQL Server), including query optimization, data validation, and issue diagnosis</li><li>Assist with schema changes, replication monitoring, and performance tuning across production and pre-production databases</li><li>Partner with engineering teams to ensure data integrity across APIs, services, and downstream systems</li><li>Knowledge of scripting language (e.g., HTML, Java) would be considered an asset</li><li>Support and maintain system integrations across digital platforms, loyalty engines, store systems, and enterprise applications</li><li>Troubleshoot API failures, latency issues, and payload-level anomalies in REST, SOAP, GraphQL, event-driven, and batch integrations</li><li>Ensure integrations follow best practices for security, scalability, and fault tolerance</li><li>Enhance monitoring, logging, and alerting across digital and loyalty systems using APM and observability tools</li><li>Participate in on-call rotation for critical digital platforms</li><li>Contribute to root cause analysis and long-term reliability improvements</li><li>Serve as a key technical liaison between engineering, business digital operations, loyalty, marketing, and customer support teams</li><li>Communicate technical issues in a clear and actionable manner, helping stakeholders understand operational impacts and timelines</li><li>Document platform behavior, system flows, operational playbooks, and troubleshooting guides</li></ul>Requirements<ul><li>Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent practical experience</li><li>Strong technical knowledge of relational databases and proficiency with SQL</li><li>Solid understanding of microservices architecture and distributed systems</li><li>Experience with streaming platforms (Kafka)</li><li>Familiarity with API technologies (REST, GraphQL, SOAP) and integration patterns (synchronous, asynchronous, event-driven, batch)</li><li>Hands-on experience with observability &amp; monitoring (Datadog, New Relic, Splunk, Grafana, ELK, etc.)</li><li>Strong analytical and diagnostic skills with the ability to resolve complex system issues</li><li>Excellent communication skills with the ability to collaborate across technical and non-technical teams</li><li>Fluent speaking in English</li></ul>Nice to have<ul><li>Experience in eCommerce, retail, digital loyalty programs, or high-scale customer-facing platforms</li><li>Knowledge of cloud technologies (AWS, Azure) and container orchestration (Kubernetes)</li><li>Understanding of modern CI/CD pipelines and DevOps practices</li><li>Experience with digital identity systems (OAuth, SSO, identity providers, token-based authentication)</li><li>Familiarity with edge platforms (CDN, WAF, caching strategies)</li></ul>We offer/BenefitsFor your comfortable work:<ul><li>Remote and hybrid work opportunities</li><li>Option to work from our centrally located office in Athens</li><li>Corporate laptop provided</li><li>Private health insurance</li><li>Meal vouchers / restaurant tickets</li><li>My Benefit card (264€/year)</li><li>Monthly public transportation card</li></ul>For your growth:<ul><li>Global and diverse client portfolio, large-scale projects, and trendy technologies</li><li>Diverse multicultural, multi-functional, and multilingual work environment</li><li>Opportunity to contribute to internal and open-source products</li><li>Outstanding career development opportunities with a transparent career path and a roadmap to accelerate your journey</li><li>Possibility to create a Personal Development Plan from the first day in the company</li><li>Numerous opportunities for self-development: hard &amp; soft skills internal training courses, mentoring programs, and unlimited access to LinkedIn Learning courses, external e-Libraries</li><li>Certification opportunities</li><li>Knowledge-sharing with colleagues from EPAM's global tech and non-technical communities</li><li>Language courses</li></ul>

Platform Engineer – eCommerce & Digital Operations

Responsibilities:<ul><li>Translate business requirements into ERP functional and configuration requirements</li><li>Participate in analyzing customer needs and identifying opportunities for improvement</li><li>Liaise with the R&amp;D department for developing custom solution components when required</li><li>Provide ongoing support to our growing customer base of Pylon ERP software implementations</li><li>Manage testing and documenting of the ERP software configuration</li><li>Perform customer needs analysis and participate in business process solutions design and architecture</li><li>Compose development specifications and interact with customers to test modifications and resolve any issues that may arise</li><li>Be in charge of the completeness and quality of functional design</li><li>Provide user training to customers</li></ul> Requirements:<ul><li>At least 3 - 4 years experience in providing ERP software solution Services</li><li>Experience in Pylon ERP is a considerable plus</li><li>Computer Science or Economics or Finance&nbsp;Degree or equivalent</li><li>Strong presentation, communication (both written &amp; oral) skills</li><li>Strong ability to convey technical information to non-technical customers</li><li>Self - direction, attention to detail &amp; great customer focus</li><li>Excellent command of English, both written and oral</li><li>Preferred knowledge in SQL &amp; Javascript</li></ul> We Offer:<ul><li>Multi-awarded working environment (Fortune’s 100 Best Companies to Work For in Europe 2024,&nbsp;10 Best Workplaces Hellas,&nbsp;4 Best Workplaces Europe, 2 Best Workplaces™ for Women, 2&nbsp;Best Workplace in Technology&nbsp;Awards)</li><li>Competitive remuneration package</li><li>Ongoing training, opportunities &amp; career development</li><li>Private medical insurance</li><li>Psychological support line</li><li>Online personal- training programs</li><li>Free participation in Epsilon Training &amp; Epsilon College educational programs</li><li>Hybrid working model</li></ul>

ERP Consultant Athens 

G4S Telematix is a member of the Global G4S &amp; Allied Universal Group - the world’s leading integrated security company, with more than 20 years of experience in providing Monitoring &amp; Response services to Secure Your Mobility.Our solutions combine advanced tracking and sensing technology with a state-of-the-art software platform and our 24/7 Secure Operations Center to provide monitoring, management and response services for the Logistics, Automotive and People Safety sectors.CRM SpecialistReporting to: Head of Digital TransformationLocation: Metamorfosis, AthensWe are seeking an experienced CRM Specialist to manage, customize, and optimize our Zoho ecosystem. You will be responsible for implementing solutions across multiple Zoho applications, developing custom workflows and scripts (Deluge), and building seamless integrations with our ERP system.Key Responsibilities &amp; Accountabilities<ul><li>Customize and configure Zoho modules including - but not limited to - CRM, Creator, Billing, Flow, and Projects</li><li>Develop advanced workflows, functions, and automation using Deluge script to address unique Telematics business processes</li><li>Build and maintain robust integrations between Zoho applications and ERP via API’s</li><li>Provide technical support and training to users, ensuring data integrity across all integrated systems</li></ul>Job requirementsMain Requirements&nbsp;<ul><li>Proven experience as a CRM Specialist, (Zoho ecosystem will be considered as a plus)</li><li>Proficiency in Deluge scripting language is essential</li><li>Experience integrating Zoho with external platforms using API’s, specifically for real-time data exchange</li><li>Proven problem-solving skills with experience managing complex data integrations and workflow scenarios</li><li>Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams and provide top-notch customer support</li><li>Enthusiasm for staying updated with the latest industry developments and eagerness to bring innovative solutions to the organization</li><li>Proficiency in English</li></ul>We Offer&nbsp;<ul><li>Competitive remuneration package</li><li>Private health and life insurance</li><li>Mobile phone and Laptop</li><li>Career development opportunities</li><li>A collaborative and modern work environment</li></ul>G4S is committed to Equal Employment Opportunities! If you correspond to the above criteria please don’t hesitate to click the Apply button and send us your resume.

CRM Specialist

We are looking for a skilled and motivated Software Developer to join our Microsoft Business Central team. The ideal candidate will be responsible for designing, developing, customizing, and maintaining solutions within the Microsoft Dynamics 365 Business Central environment. You’ll collaborate with functional consultants and stakeholders to create robust and scalable business solutions.🟩Your Mission<ul><li>Design, develop, and maintain custom solutions using AL language in Business Central.</li><li>Create and maintain integrations between Business Central and external systems using APIs, web services, and C#/.NET applications.</li><li>Participate in the technical design of new features and extensions.</li><li>Customize existing functionality and optimize performance based on business needs.</li><li>Collaborate with functional and technical team members to translate requirements into technical specifications.</li><li>Debug and troubleshoot technical issues across Business Central and integrated systems.</li><li>Follow best practices for code development, documentation, and version control.</li></ul>🟨What You Offer<ul><li>Βachelor’s degree in computer science, Software Engineering, or another related field.</li><li>Proven experience in developing with Microsoft Dynamics 365 Business Central (on-premises or cloud).</li><li>Proficiency in AL language and Visual Studio Code development environment.</li><li>Strong understanding of Business Central architecture, extensions, and event-driven development.</li><li>Experience with REST APIs, web services, and data integration techniques.</li><li>Familiarity with C# / .NET for backend development, especially for integration projects.</li><li>Knowledge of relational databases and basic SQL.</li><li>Excellent analytical, problem-solving, and communication skills.</li></ul>🌟A great asset<ul><li>Experience with Azure Functions or other Microsoft cloud tools.</li><li>Understanding of core business processes (Finance, Supply Chain, Inventory, Sales, etc.).</li><li>Valid Microsoft certifications – advantage.</li></ul>🟫What We Offer💰 Competitive salary &amp; benefits package.📚 Ongoing training &amp; career development (Epsilon Training &amp; Epsilon College).🩺 Private medical insurance &amp; psychological support services.💻 Hybrid working model (Athens &amp; Thessaloniki) / Remote for other cities.🏆 Multi-awarded workplace (Fortune’s 100 Best Companies to Work For in Europe 2024, Best Workplace in Technology, Best Workplaces for Women).

Software Developer (Microsoft Business Central)

As our CRM Team Leader, you’ll turn Retail CRM strategy into action—shaping a powerful, results-driven CRM plan that boosts customer value and deepens engagement. You’ll be at the forefront of designing, executing, and continuously optimizing our Retail CRM roadmap, ensuring every initiative delivers measurable impact while creating meaningful customer experiences.&nbsp;What your day to day will include:• &nbsp; &nbsp;Owning our largest and most strategic retail segment, driving growth, engagement, and customer value • &nbsp; &nbsp;Designing and executing CRM and loyalty customer journeys that deliver results, connecting Loyalty strategy to lifecycle management • &nbsp; &nbsp;Leading and supporting a high-performing team, nurturing talent, and enabling success • &nbsp; &nbsp;Implementing the Retail CRM strategy through tactical plans that boost engagement and lifetime value while staying compliant • &nbsp; &nbsp;Driving innovation across lifecycle and base management, leveraging CRM platform capabilities, while improving efficiency and scalability through ongoing automations • &nbsp; &nbsp;Tracking performance and budgets, turning insights into action, and collaborating across Marketing, Customer, Online, and Commercial teams to align on commercial plans&nbsp;What you’ll bring:• &nbsp; &nbsp;BSc in Business Administration, Digital, &nbsp;Marketing, Statistics, Mathematics, Engineering, or a related field; Master’s degree will be considered as a plus • &nbsp; &nbsp;6+ years of experience in a similar role, ideally in a fast-paced gaming or ecommerce environment • &nbsp; &nbsp;Experience with CRM tools (e.g., Salesforce, Microsoft Dynamics, Adobe, Unica, Responsys, Optimove) is a plus • &nbsp; &nbsp;Proven experience leading teams with solid people skills • &nbsp; &nbsp;Innovation mindset, tech-savviness, and maximizing utilization of CRM platforms&nbsp; • &nbsp; &nbsp;Data-driven mindset, leveraging AI and analytics&nbsp; • &nbsp; &nbsp;Insight storytelling ability, driving actionable outcomes • &nbsp; &nbsp;Good organizational and planning skills, able to manage multiple projects • &nbsp; &nbsp;Proficient in MS Office (Word, Excel, PowerPoint, Copilot)&nbsp;What’s&nbsp;in it for you?&nbsp;🚀 An award-winning working environment &nbsp;💸 Competitive salary package and bonus scheme &nbsp;🩺&nbsp;Health insurance coverage, Pension Plan and Annual Health Checkup &nbsp;💻&nbsp;Hybrid working model &nbsp;🏢 State of the art facilities including gym&nbsp;&amp;&nbsp;restaurant&nbsp;🎓 Continuous learning powered by Allwyn Academy &nbsp;💼 Internal career opportunities &nbsp;👪&nbsp;Family Support incl. daycare&nbsp;voucher&nbsp;and assisted reproduction&nbsp;voucher&nbsp;🌱 Volunteering program, including 2 extra days off to give back&nbsp;💪 Well-Being Program incl. sports teams, nutritionist &amp; psychologist services, Employee Assistance line and more&nbsp;🗓️ Allwyn Day - one extra day off&nbsp;&nbsp;🍴 Monthly food allowance&nbsp;&nbsp;🚌&nbsp;Shuttle service for easy commute to our offices&nbsp;🛍️ Exclusive employee discounts across a range of partners ️&nbsp;

CRM Team Leader (3919)

As a Network Engineer, you will be placed in the Network Services team of the IT Infrastructure &amp; Operations Division of Alpha Bank, being responsible for the maintenance and support of the network systems and infrastructure. He/She will monitor the performance and availability of the network and will perform capacity planning, while analyzing network trendsThe job holder should be self-motivated, with strong problem-solving, analytical and communication skills. He/She should possess the ability to prioritize, meet deadlines, perform under pressure and work both independently and in a team environment.What you will be doing&nbsp;<ul><li>Configure and manage network equipment.</li><li>Configure and manage network surveillance applications.</li><li>Performe network supervision.</li><li>Draft technical specifications (in collaboration with business representatives, IT application administrators and Project Managers).</li><li>Evaluate vendor solutions.</li><li>Performe maintenance on the systems’ hardware and software as well as on the related infrastructure.</li></ul>&nbsp; What you need to have&nbsp;<ul><li>A Bachelor’s degree in Computer Science, Computer Networking, Engineering, Mathematics or in any other related discipline.</li><li>Excellent knowledge of network communication protocols (IP, TCP, UDP, IPsec).</li><li>Knowledge of routing and switching network protocols (BGP, OSPF, STP, etc.).</li><li>Knowledge of network security processes.</li><li>Knowledge of Wi-Fi networks.</li><li>Up to three (3) years of working experience in the implementation and management of data-voice networks.</li><li>A certification in the corresponding technologies and especially in CISCO equipment (CCNA, CCNP)will be considered an asset.</li><li>Experience with and knowledge of implementations in IP telephony is desirable.</li><li>Experience with Network Load Balancing and Higher-Level Protocols (http, https, etc.) is desirable.</li><li>Experience with the operation of Network Management Systems is desirable.</li><li>Experience with Data Center Networking will be considered an asset.</li><li>Experience in managing video conferencing infrastructure is desirable.</li></ul>What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;<ul><li>A friendly and collaborative working environment that supports taking initiative and action.</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community.</li><li>Flexible working options.</li><li>A competitive salary and benefits.</li></ul>

Network Engineer

We are currently looking for an&nbsp;IT Service Desk Team Leader to join our Information Technology &amp; Digital Strategy Division based in Paiania.&nbsp;By joining this role, you will play a key part in ensuring the smooth and efficient operation of the IT Service Desk, driving service quality, supporting team performance, and contributing to continuous improvement of IT support services across the organization. Your role will encompass:<ul><li>Coordinating the daily operations of the IT Service Desk (1st and 2nd level support)</li><li>Ensuring proper handling, prioritization, and escalation of incidents and service requests</li><li>Monitoring SLA compliance and key performance indicators (KPIs)</li><li>Performing ticket quality reviews and supporting continuous service improvement initiatives</li><li>Providing coaching, onboarding, and performance feedback to team members</li><li>Collaborating with other IT teams to support resolution of critical incidents</li><li>Managing major incidents and ensuring timely communication and coordination until resolution</li><li>Contributing to the optimization of Service Desk processes and workflows</li></ul>&nbsp;What you will bring to the role:<ul><li>Bachelor’s degree in Information Technology, Computer Science, or a related field</li><li>Proven experience in an IT Service Desk or IT Support environment</li><li>2+ years of experience in a team coordination or leadership role is considered a strong advantage</li><li>Good understanding of ITIL practices and service management principles</li><li>Experience with IT ticketing systems (e.g., ServiceNow, Jira Service Management or similar)</li><li>Strong leadership, communication and interpersonal skills with a customer-focused mindset</li><li>Strong organizational, prioritization and problem-solving skills with the ability to work under pressure</li><li>Fulfilled military obligations (where applicable)</li></ul>&nbsp;Share the same Value-Based Behaviors:<ul><li>People &amp; Personal Growth</li><li>Results Orientation &amp; Safety Excellence</li><li>Collaboration &amp; Trust</li><li>Empathy &amp; Effective Communication</li><li>Flexibility &amp; Adaptability</li></ul>&nbsp;Your Benefits:<ul><li>Competitive remuneration package</li><li>Ticket Restaurant</li><li>Preferential household electricity plan</li><li>Group Health Insurance program</li><li>Pension Plan</li></ul>&nbsp;

IT Service Desk Team Leader

Epsilon Net, the Largest Group of Business Software in Greece with a full portfolio of specialized services and software solutions, offers you:Career Growth – Become part of a team that fosters growth, learning, and personal development.Supportive Culture – Achieve greatness in a space that emphasizes cooperation, idea exchange, and a pursuit of excellence.Top Clients &amp; Technology – Join forces with top-tier business professionals and utilize the most innovative Microsoft tools.🟪Your RoleAs a CRM Functional Consultant, you’ll play a key role in designing and delivering tailored solutions using Microsoft Dynamics 365. You'll collaborate with cross-functional teams and stakeholders to ensure that technology genuinely supports business growth.🟩Your Mission<ul><li>Client Interaction &amp; Requirement Analysis: Collaborate with clients to gather requirements and understand their business needs.</li><li>Configuration &amp; Customization: Design and configure Dynamics 365 solutions to meet client specifications and enhance user experience.</li><li>Project Lifecycle Management: Guide clients through the implementation process from start to finish, ensuring timely delivery and quality outcomes.</li><li>System Testing &amp; Troubleshooting: Perform testing to ensure solutions meet expectations and resolve any issues during implementation.</li><li>Training &amp; Support: Provide client training and ongoing support to ensure smooth use of Dynamics 365.</li><li>Continuous Improvement: Stay updated with Dynamics 365 features and recommend improvements to keep client solutions efficient and current.</li></ul>🟨What You Offer<ul><li>Βachelor’s degree in computer science, Software Engineering, Economics, Business Administration or another related field.</li><li>3+ years of experience with CRM (Sales, Customer Service, or other modules).</li><li>Strong configuration and customization skills in Dynamics 365, with the ability to implement and optimize CRM solutions.</li><li>Proven experience in gathering client requirements and translating them into effective CRM solutions.</li><li>Solid understanding of CRM processes and workflows, with the ability to analyze and improve business operations.</li><li>Excellent communication skills, able to collaborate with clients and internal teams, and explain technical concepts clearly.</li></ul>🌟A great asset<ul><li>Prior experience in implementing Microsoft Dynamics D365 CRM.</li><li>Knowledge of Microsoft Power Platform (Power Apps, Power BI, Power Automate).</li><li>Valid Microsoft certifications – advantage.</li></ul>🟫What We Offer💰 Competitive salary &amp; benefits package.📚 Ongoing training &amp; career development (Epsilon Training &amp; Epsilon College).🩺 Private medical insurance &amp; psychological support services.💻 Hybrid working model (Athens).🏆 Multi-awarded workplace (Fortune’s 100 Best Companies to Work For in Europe 2024, Best Workplace in Technology, Best Workplaces for Women).

CRM Functional Consultant (Microsoft Dynamics 365)

We are seeking a strategic and execution‑driven senior professional to lead and scale the Bank’s Conversational Banking and Digital Automation capabilities across customer‑facing digital channels and internal Digital Banking operations. Reporting directly to the Group Chief Digital Officer, the role owns the design, delivery, and continuous optimization of AI‑powered conversational experiences and automated processes, shaping the Bank’s digital customer interaction model while improving service efficiency, customer experience, and measurable business impact.&nbsp;Your key responsibilities will be:<ul><li>Define and evolve the Bank’s Conversational Banking strategy across all customer segments and digital channels, mapping the end‑to‑end conversational ecosystem, prioritizing high‑impact use cases, and driving adoption of self‑service and conversational journeys.</li><li>Own the business objectives and performance of conversational agents across sales, servicing, onboarding, and support, defining success criteria and tracking KPIs such as containment rate, conversion, cost‑to‑serve reduction, and customer satisfaction.</li><li>Design end‑to‑end conversational journeys and experiences, defining functional and technical requirements (data sources, APIs, business rules, escalation flows) and establishing standards for conversational UX, tone of voice, and accessibility in close collaboration with Digital and GenAI teams.</li><li>Act as product owner for Conversational Banking initiatives, owning the roadmap and backlog, participating in sprint and release planning, overseeing delivery governance, and ensuring timely, high‑quality releases through structured sign‑off and milestone tracking.</li><li>Lead cross‑functional coordination and AI governance across Product, IT, Data/GenAI, UX, Compliance, and external partners, ensuring alignment with enterprise AI strategy, architecture, Responsible AI principles, and decision‑making frameworks.</li><li>Drive Digital Automation initiatives across Digital Banking functions by identifying high‑volume, low‑value processes suitable for automation, leading implementation teams, overseeing deployment, monitoring performance, and ensuring measurable value realization and ROI through consistent reporting.</li></ul>&nbsp;You will be a great candidate if you:<ul><li>Have 10+ years of experience in Digital Banking, Digital Product Development &amp; Management, Digital Automation, AI, or Customer Experience roles.</li><li>Demonstrate a proven track record in delivering large‑scale digital and/or AI‑driven transformation initiatives with measurable business impact.</li><li>Have strong understanding of conversational AI principles, relevant technologies, digital customer journeys, and user experience design.</li><li>Bring hands‑on experience with automation initiatives leveraging multiple technologies (e.g. GenAI, RPA, workflow automation).</li><li>Are able to operate effectively at both strategic and execution level, balancing vision with disciplined delivery.</li><li>Possess strong stakeholder management, cross‑functional leadership, and communication skills, supported by a data‑driven mindset and focus on outcomes.</li></ul>&nbsp;What’s in it for you:<ul><li>Competitive remuneration.&nbsp;</li><li>Hybrid work: work-life balance through remote and in-office work.  &nbsp;&nbsp;</li><li>Learning &amp; Development:&nbsp;</li></ul><ul><li></li></ul><ul><li>Access Unlimited Udemy Learning, international training methodologies&nbsp;</li><li>Upskilling, Professional development and career guidance from successful executives.   &nbsp;</li><li>Identification and Utilization of Talent Pool through a structured Talent Management process.  &nbsp;&nbsp;</li></ul><ul><li>Wellbeing:&nbsp;</li></ul><ul><li></li></ul><ul><li>Premium Health &amp; Life insurance for you, your partner and/or your family and mental health support. &nbsp;</li><li>Pension plan to support your plans and future financial expectations.  &nbsp;</li><li>Team building &amp; wellbeing activities.  &nbsp;</li><li>Potential Extra days of annual leave (Winter Bonus).   &nbsp;&nbsp;</li><li>Engage in volunteering activities through our TeamUp program.&nbsp;</li></ul><ul><li>Extra Benefits:</li></ul><ul><li></li></ul><ul><li>Exclusive discounts at partner stores.  &nbsp;</li><li>Staff pricing for banking products.  &nbsp;</li><li>Nursery and summer camp allowance for your little ones.  &nbsp;</li></ul>

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