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The purpose of this position is to run daily activities, reporting and operations of the Front Desk Department (such as check-in, credit limit, check-out, etc.). With experience in a high-quality luxury boutique hotel/resort guest services, the Front Desk Agent will offer the highest level of customer service. Front Desk Agent supports all property operations, ensuring that the highest levels of hospitality and service are provided. Front Desk Agent manages the flow of questions and directs guests within the lobby, as well as support the tracking and resolution of service issues. Key Duties and Responsibilities<ul><li>Encourage and build mutual trust, respect, and cooperation among team members.</li><li>Demonstrate appropriate behaviours.</li><li>Maintain a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.</li><li>Provide information to supervisors, co-workers, by telephone, in written form, e-mail, or in person.</li><li>Provide services for customer satisfaction and retention.</li><li>Support handling complaints, settling disputes, and resolving grievances and conflicts and reporting to manager, or otherwise negotiating with others.</li><li>Provide immediate assistance to guests.</li><li>Interact with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.</li><li>Record guest issues in the guest response tracking system.</li><li>Always follow LQA Standards related to FD operations.</li><li>Respect and maintain Forbes Standards.</li><li>Focus on guest satisfaction and focus on continuous improvement.</li><li>Analyse information and evaluate results in order to choose the best solution and solve problems.</li><li>Support day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers daily.</li><li>Ensure compliance with all policies, standards and procedures.</li><li>Participate and contribute in the discussion of the work that affects Front Desk department, discuss the ways of service improvement.</li><li>Support implementation of the upselling program, communicating and ensuring process.</li><li>Proceed with check-ins and check-outs.</li><li>Ensure that passports data collected at the check-in and guest registration is done.</li><li>Ensure due outs are done in a timely manner.</li><li>Be fully familiar with the room types, applicable rates, discount and rates structures and rate policies.</li><li>Provide necessary reports to Finance department when needed.</li><li>Credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval from the FOH Manager or Director of Rooms.</li><li>Ensure compliance with all policies, standards and procedures.</li><li>Maximum room occupancy and yield is ensured in line with the standards policy on rates.</li><li>Daily check of arrival list, making sure all rooms are assigned according to category booked and guest preferences.</li><li>Close communication is maintained with the Housekeeping department on check-outs, room moves, forecast occupancies.</li><li>All charges are correctly entered onto the guest’s folio and that this is always kept up to date.</li><li>The float, cash and credit card takings for the shift are balanced and the necessary cashier reports completed. Declares any overage or shortage on this report.</li><li>To be very meticulous in completing the daily checklist and check that it has been done during shift handover.</li><li>To assist with any other duties as required by the Director or another member of the management team.</li></ul>Education or Certification<ul><li>Minimum two years working in a luxury, or boutique hotel in Front Office department</li><li>Must be proficient in hospitality guest services and team development</li><li>Previous guest service and reservations experience preferred.</li><li>Excellent written and oral communication skills required, must be fluent in verbal and written English</li><li>Excellent computer and typing skills are required. Microsoft Office proficiency and Opera.</li><li>Excellent listening and comprehension skills required.</li></ul>

Front Office Agents, Season 2026 Opportunities | One&Only Aesthesis, Athens 17448

Αναζητούμε καμαριερες για να υποστηρίξουν το τμήμα Οροφοκομίας στη διαχείριση των καθημερινών λειτουργιών. Στον ρόλο αυτό, θα συνδράμετε στην ομάδα&nbsp;οροφοκομίας/ καθαριότητας, διασφαλίζοντας τα υψηλότερα πρότυπα καθαριότητας, άνεσης και εξυπηρέτησης σε όλο το ξενοδοχείο.Καθήκοντα θέσηςΚαθαριότητα-τακτοποίηση δωματίων και κοινόχρηστων χώρων Ενημέρωση της προϊσταμένης για φθορές, ελλείψεις και βλάβες Εκτέλεση των εργασιών με ταχύτητα, συνέπεια και ευσυνειδησία Ευγένεια και επαγγελματισμός στην επικοινωνία με τον πελάτη&nbsp;Προφίλ υποψηφίουΕπιθυμητή επαγγελματική εμπειρία σε ανάλογη θέση Γνώση και σεβασμός σε κανόνες υγιεινής και ασφάλειας Ομαδικότητα, εργατικότητα, υπευθυνότητα, ικανότητα αποτελεσματικής οργάνωσης εργασιών και διαχείρισης χρόνουΗ εταιρία προσφέρει:Ικανοποιητικό πακέτο αποδοχών Εργασία σε ένα ευχάριστο, δυναμικό και αναπτυσσόμενο επαγγελματικό περιβάλλον

Καμαριέρες Ερέτρια

Καμαριέρες Αττική

We are looking for a detail-oriented and proactive Reservations Agent to handle all aspects of hotel reservations and guest inquiries. The successful candidate will be responsible for assisting guests with booking accommodations, providing information about hotel amenities and services, and ensuring guest satisfaction throughout the reservation process. The ideal candidate will possess strong communication skills, excellent customer service abilities, and a passion for delivering exceptional guest experiences.Key Responsibilities:<ul><li>Respond promptly and courteously to guest inquiries and reservation requests via phone, email, and online channels</li><li>Assist guests with booking hotel accommodations, including room selection, rate negotiation, and special requests</li><li>Provide accurate and up-to-date information about hotel amenities, services, and policies to guests and potential guests</li><li>Process reservations and room blocks in the hotel’s reservation system, ensuring accuracy and completeness of guest information</li><li>Manage reservation cancellations, modifications, and special requests according to hotel policies and procedures</li><li>Coordinate with other hotel departments, such as front office, housekeeping, and sales, to ensure seamless guest experiences</li><li>Handle guest complaints and concerns related to reservations promptly and professionally, striving to resolve issues to the guest’s satisfaction</li><li>Maintain confidentiality of guest information and adhere to data protection regulations and hotel privacy policies</li><li>Stay informed about hotel promotions, packages, and special events to upsell and cross-sell hotel offerings to guests</li></ul>Requirements:<ul><li>Previous experience in hotel reservations, customer service, or a related field is preferred</li><li>Excellent communication skills, both verbal and written, with a professional and friendly demeanor</li><li>Strong interpersonal skills and the ability to build rapport with guests and colleagues</li><li>Proficiency in using reservation management software and Microsoft Office applications</li><li>Detail-oriented with the ability to multitask and prioritize tasks effectively in a fast-paced environment</li><li>Ability to work independently as well as part of a team, with a proactive approach to problem-solving</li><li>Flexibility to work a variety of shifts, including evenings, weekends, and holidays, to support hotel operations</li><li>Knowledge of hospitality industry standards and practices is a plus</li></ul>What We Offer:<ul><li>Competitive salary commensurate with experience</li><li>Comprehensive benefits package, including health insurance and retirement savings plan</li><li>Opportunities for career growth and advancement within the company</li><li>A supportive and collaborative work environment within a prestigious hotel setting</li><li>Employee discounts on hotel accommodation and dining experiences</li></ul>

Reservations Agent Ερέτρια

The Guest Experience colleague is responsible for delivering seamless, personalized, and exceptional service throughout the entire guest journey—pre-arrival, arrival, in-house, and post-stay. This role combines the responsibilities of guest communication, concierge services, call center management, reservations support, and in-person host duties. &nbsp;Guest Journey Management:&nbsp;<ul><li>Manage and support all stages of the guest journey: pre-arrival, arrival, in-house, and post-stay.&nbsp;</li><li>Send pre-arrival communication, gather guest preferences, prepare itineraries.&nbsp;</li><li>Organize warm welcomes and fond farewells.&nbsp;</li><li>Conduct in-room check-ins and collect preferences during the stay.&nbsp;</li><li>Ensure all guest expectations are met and exceeded.&nbsp;</li></ul>Call Center &amp; Communication Hub:&nbsp;<ul><li>Handle all incoming calls and emails promptly and professionally.&nbsp;</li><li>Support the operation of the guest messaging hub.&nbsp;</li><li>Manage communication between guests and departments using ALICE, Opera, OpenTable/SevenRooms, radio, phone, and email.&nbsp;</li></ul>Reservations &amp; Concierge Services:&nbsp;<ul><li>Manage dining reservations and book activities, spa, transfers, boats, helicopters, kids club, babysitting.&nbsp;</li><li>Coordinate amenities and special items with departments.&nbsp;</li><li>Provide recommendations for external services.&nbsp;</li></ul>Guest Relations &amp; Service Delivery:&nbsp;<ul><li>Provide immediate assistance with guest requests and deliver items or services directly to rooms.&nbsp;</li><li>Maintain high standards in performing host services such as welcome drink, wake-up service, in-room check-in, unpacking, aromatic bath, cigar service, etc.&nbsp;</li></ul>Operational Excellence:&nbsp;<ul><li>Maintain strong collaboration with all resort departments.&nbsp;</li><li>Use all required systems with proficiency.&nbsp;</li><li>Maintain knowledge of room categories, rates, amenities, schedules, events, VIP movements.&nbsp;</li><li>Record guest issues and ensure complaints are resolved.&nbsp;</li><li>Follow LQA &amp; Forbes service standards.&nbsp;</li></ul>&nbsp;Skills, Qualifications &amp; Requirements:&nbsp;<ul><li>Bachelor’s degree or High School Diploma.&nbsp;</li><li>Minimum 1–2 years’ experience in guest relations, concierge, contact center, or luxury service roles.&nbsp;</li><li>Strong English communication; additional languages beneficial.&nbsp;</li><li>Computer literacy: Opera, ALICE, MS Office, OpenTable/SevenRooms.&nbsp;</li><li>Ability to multitask and work under pressure.&nbsp;</li><li>Excellent grooming and customer service.&nbsp;</li></ul>

Guest Experience Agents, Season 2026 Opportunities | One&Only Aesthesis, Athens 18258

We are excited to offer internship opportunities in various departments within our hotel, providing hands-on experience and valuable learning opportunities for students and young professionals. Whether you ’re interested in hospitality management, culinary arts, guest services, or another aspect of hotel operations, we have opportunities available to help you gain valuable skills and knowledge in your field of interest.Available Internship Positions:<ul><li>Front Office Intern: Assist with guest check-in/check-out procedures, handle reservations, and provide excellent customer service at the front desk.</li><li>Housekeeping Intern: Learn about housekeeping operations, including cleaning procedures, inventory management, and quality assurance.</li><li>Food and Beverage Intern: Gain experience in restaurant operations, banquet services, and food preparation under the guidance of our experienced culinary and service teams.</li><li>Guest Relations Intern: Assist with guest inquiries, special requests, and complaint resolution, while providing personalized service to enhance guest satisfaction.</li><li>Sales and Marketing Intern: Support the sales and marketing team in promoting the hotel, managing social media channels, and coordinating events and promotions.</li></ul>Key Responsibilities:<ul><li>Assist with day-to-day operations and special projects within your assigned department.</li><li>Shadow experienced professionals to learn about industry best practices and gain practical skills.</li><li>Collaborate with team members to achieve departmental goals and deliver exceptional service to guests.</li><li>Participate in training sessions, workshops, and networking events to enhance your learning experience.</li><li>Complete assigned projects and reports to demonstrate your understanding of key concepts and contribute to departmental objectives.</li></ul>Qualifications:<ul><li>Enrolled in a relevant degree program or recent graduate in hospitality management, culinary arts, business administration, or a related field.</li><li>Strong communication, teamwork, and organizational skills.</li><li>Passion for the hospitality industry and a desire to learn and grow in your chosen field.</li><li>Flexibility to work varying schedules, including evenings, weekends, and holidays, based on departmental needs.</li><li>Previous hospitality experience or related coursework is preferred but not required.</li></ul>Benefits:<ul><li>Hands-on experience and mentorship from industry professionals.</li><li>Exposure to various aspects of hotel operations and the opportunity to explore different career paths.</li><li>Networking opportunities with colleagues, mentors, and industry professionals.</li><li>Potential for academic credit, depending on your university’s internship requirements.</li><li>Possibility of future employment opportunities based on performance and departmental needs.</li></ul>Join our team: If you’re eager to kick-start your career in the hospitality industry and gain practical experience in a dynamic hotel environment, we encourage you to apply for our internship program. Join our team and embark on a rewarding journey of learning, growth, and discovery.Apply now and take the first step toward a successful career in hospitality!

Πρακτική Άσκηση Αττική

At Four Seasons Astir Palace Hotel Athens (ranked No. 17 in the World’s 50 Best Hotels), we are seeking a highly engaged Housekeeping Floor Supervisor for the Season 2026 (minimum 6 or 7 months contract).What You Will Do<ul><li>Is directly responsible for the day to day key processes in his/her area of work.</li><li>Assists his/her supervisor in executing the day to day operational requirements.</li><li>Assumes training responsibilities when required; demonstrates a high degree of standards awareness; promotes teamwork and acts as role model.</li><li>Attends all scheduled training sessions.</li><li>Actively offers operational, employee and customer (internal and external) related feedback to management.</li><li>Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule.</li><li>Follows to the hotel's code of conduct and grooming &amp; hygiene standards.</li><li>Is seen as working hands-on, assists colleagues in crunch times; walks the talk.</li><li>Actively participates in briefings and meetings.</li><li>Maintains a clean and orderly work area and promotes a safe working environment.</li><li>Performs any additional duties as assigned.</li><li>Follows to the hotel's code of conduct and grooming &amp; hygiene standards.</li><li>Is seen as working hands-on, assists colleagues in crunch times; walks the talk.</li><li>Actively participates in briefings and meetings.</li><li>Maintains a clean and orderly work area and promotes a safe working environment.</li><li>Inspects guest rooms and public areas as assigned and in accordance with hotel standards; stocks and maintains the linen closet.</li><li>Possesses a high degree of product knowledge and relevant technical skills. Keeps abreast of events in the hotel.</li><li>Provides genuine hospitality and recognition in the work area. Promotes hotel services and products.</li></ul>What You Bring<ul><li>Applicants must have European Passport or the legal right to work in Greece.</li><li>Very good verbal &amp; written communication skills in English are essential.</li><li>Proficiency in Greek is an advantage.</li><li>Previous experience in a similar role is essential.</li></ul>What We Offer<ul><li>Competitive Salary and comprehensive Benefits Package.</li><li>Complimentary Employee Meals, Bus Transportation, Uniform &amp; Laundry Services.</li><li>Ticket Restaurant monthly allowance of €100.</li><li>Complimentary Nights at Four Seasons Hotels &amp; Resorts globally so you can savour this unforgettable moment just like our guests.</li><li>Employee Recognition Program.&nbsp;</li><li>Opportunities for Global Travel through Task Forces and Transfers</li><li>Access to Four Seasons global Training &amp; Development.</li></ul>Schedule &amp; Hours &nbsp;<ul><li>Summer Seasonal Job - 5 working days per week, with 2 days off.&nbsp;</li><li>Schedule is changing every week according to business needs.</li></ul>If you're ready to be part of a season filled with growth, camaraderie, and unforgettable experiences, we want to hear from you!&nbsp;

Housekeeping Floor Supervisor (Season 2026) REQ10363837

Housekeeping Floor Supervisor (Season 2026)

At Four Seasons Astir Palace Hotel Athens (ranked No. 17 in the World’s 50 Best Hotels), we are seeking a highly engaged House Attendant for the Season 2026 (minimum 6 or 7 months contract).What You Will Do<ul><li>Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule.</li><li>Adheres to the hotel's code of conduct and grooming &amp; hygiene standards.</li><li>Is seen as working hands-on, assists colleagues in crunch times; walks the talk.</li><li>Actively participates in briefings and meetings.</li><li>Maintains a clean and orderly work area and promotes a safe working environment.</li><li>Possesses a high degree of product knowledge and relevant technical skills. Keeps abreast of events in the hotel.</li><li>Provides genuine hospitality and recognition in the work area. Promotes hotel services and products.</li><li>Anticipates guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction. Offers a special service touch when an opportunity is presented.</li></ul>What You Bring<ul><li>Applicants must have European Passport or the legal right to work in Greece.</li><li>Good verbal communication skills in English are essential.</li><li>Proficiency in Greek is an advantage.</li></ul>What We Offer<ul><li>Competitive Salary and comprehensive Benefits Package.</li><li>Complimentary Employee Meals, Bus Transportation, Uniform &amp; Laundry Services.</li><li>Ticket Restaurant monthly allowance of €100.</li><li>Complimentary Nights at Four Seasons Hotels &amp; Resorts globally so you can savour this unforgettable moment just like our guests.</li><li>Employee Recognition Program.&nbsp;</li><li>Opportunities for Global Travel through Task Forces and Transfers</li><li>Access to Four Seasons global Training &amp; Development.</li></ul>Schedule &amp; Hours &nbsp;<ul><li>Summer Seasonal Job - 5 working days per week, with 2 days off.&nbsp;</li><li>Schedule is changing every week according to business needs.</li></ul>If you're ready to be part of a season filled with growth, camaraderie, and unforgettable experiences, we want to hear from you!&nbsp;

House Attendant (Season 2026)

House Attendant (Season 2026) REQ10363836

Team Leader, Housekeeping is responsible for maintaining the villas and surrounding areas to the highest standard, adhering to O&amp;O standards at all times, and ensuring the cleanliness / hygiene is followed at all times. Also must ensure that the arrivals villas met the arriving customer requirements and known preferences’.Key Duties and Responsibilities<ul><li>To maintain and enforce all standards and procedures for Housekeeping service.</li><li>Responsible for maintaining cleanliness to all assigned work areas.</li><li>Responsible to lead and assist assigned team.</li><li>Inspect villas daily, including departures, arrivals, occupied, VIP, ensuring that they have been cleaned to the highest level, all maintenance is reported and rectified, and standards are being adhered to.</li><li>Ensure supplies and stock levels are maintained in pantries.</li><li>Ensure the ability to maintain safe work practices.</li><li>Responsible for the overall cleanliness, replenishment, standards and maintenance of the entire villa for all arrival villas for their respective sections.</li><li>Guarantee that all the repeater arrival preferences are met when the villa is prepared.</li><li>Ensure that the task provided daily are executed to the expectation of O&amp;O Aesthesis standard</li></ul>Skills, Experience &amp; Educational Requirements<ul><li>Bachelor's degree</li><li>Minimum 2 years of experience in a similar position</li><li>Very good verbal and written command of the English language.</li><li>Excellent written and oral communication skills required.</li><li>Knowledge of safety procedures</li><li>Ability to work in a fast paced, stressful work environment</li><li>Ability to use word processing and spreadsheet software, and proprietary hotel software</li></ul>&nbsp;

Housekeeping Team Leaders, Season 2026 Opportunities | One&Only Aesthesis, Athens 18245

At Four Seasons Astir Palace Hotel Athens (ranked No. 17 in the World’s 50 Best Hotels), we are seeking a highly engaged Housekeeping Night Supervisor for the Season 2026 (minimum 6 or 7 months contract).What You Will Do<ul><li>Under the supervision of the housekeeping Managers, the Night supervisor is responsible for ensuring that all public and heart of house areas, assigned to the housekeeping department, meet the highest standards as set by Four Seasons Hotels. The Night Supervisor also manages the Night cleaners and conducts inspections on a daily basis.</li><li>Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule.&nbsp;</li><li>Adheres to the hotel's code of conduct and grooming &amp; hygiene standards.&nbsp;</li><li>Is seen as working hands-on, assists colleagues in crunch times; walks the talk.&nbsp;</li><li>Maintains a clean and orderly work area and promotes a safe working environment&nbsp;</li><li>Maintains a clean and orderly work area and promotes a safe working environment.&nbsp;</li><li>Inspects guest rooms and public areas as assigned and in accordance with hotel standards.&nbsp;</li><li>Possesses a high degree of product knowledge and relevant technical skills. Keeps abreast of events in the hotel.&nbsp;</li></ul>What You Bring<ul><li>Applicants must have European Passport or the legal right to work in Greece.</li><li>Very Good verbal &amp; written communication skills in English are essential.</li><li>Previous experience in a similar role is essential.</li><li>Proficiency in Greek language is an advantage.</li></ul>What We Offer<ul><li>Competitive Salary and comprehensive Benefits Package.</li><li>Complimentary Employee Meals, Bus Transportation, Uniform &amp; Laundry Services.</li><li>Ticket Restaurant monthly allowance of €100.</li><li>Complimentary Nights at Four Seasons Hotels &amp; Resorts globally so you can savour this unforgettable moment just like our guests.</li><li>Employee Recognition Program.&nbsp;</li><li>Opportunities for Global Travel through Task Forces and Transfers</li><li>Access to Four Seasons global Training &amp; Development.</li></ul>Schedule &amp; Hours &nbsp;<ul><li>Summer Seasonal Job - 5 working days per week, with 2 days off.&nbsp;</li><li>Schedule is changing every week according to business needs.</li></ul>If you're ready to be part of a season filled with growth, camaraderie, and unforgettable experiences, we want to hear from you!&nbsp;

Job Ads Customer Service Representative Central Greece, Tourism / Hotels - Page 2

front office agents, season 2026 opportunities | one&only aesthesis, athens 17448

One&Only Resorts

καμαριέρες ερέτρια

Zeus International Hotels & Resorts

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Zeus International Hotels & Resorts

reservations agent ερέτρια

Zeus International Hotels & Resorts

guest experience agents, season 2026 opportunities | one&only aesthesis, athens 18258

One&Only Resorts

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Zeus International Hotels & Resorts

housekeeping floor supervisor (season 2026) req10363837

Four Seasons Athens Astir Palace

housekeeping floor supervisor (season 2026)

Four Seasons Athens Astir Palace

house attendant (season 2026)

Four Seasons Athens Astir Palace

house attendant (season 2026) req10363836

Four Seasons Athens Astir Palace

housekeeping team leaders, season 2026 opportunities | one&only aesthesis, athens 18245

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housekeeping night supervisor (season 2026) req10363842

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housekeeping night supervisor (season 2026)

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