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Our support operations are at the core of delivering exceptional customer service, and we need a dedicated professional to manage our regional content efforts. As a Regional Content Manager, you will be responsible for managing the regional content team, tracking content-related KPIs, and collaborating with global and the other regional teams to identify and implement improvement opportunities. You will also play a key role in rolling out global projects, defining and validating local initiatives, and ensuring feedback flows seamlessly between local and global teams.We also welcome applications from other countries in the South region; Albania, Azerbaijan, Cyprus, Georgia, Malta, Kazakhstan and Uzbekistan!Essential Duties and ResponsibilitiesTeam Leadership and Management:<ul><li>Lead and manage the regional Content team, fostering a culture of collaboration, innovation, and continuous improvement.</li><li>Develop and mentor team members, ensuring they have the tools and guidance needed to excel in their roles.</li><li>Scheduling of part-time team members in our internal scheduling tool.</li></ul>Strategic Content Management:<ul><li>Track and analyze content-related local KPIs, using data to inform decision-making and drive continuous improvement across the region.</li><li>Collaborate with Global and other Regional Content Managers to identify improvement opportunities and define strategic regional projects.</li><li>Define and validate local initiatives, ensuring they align with regional and global objectives, and follow up on rollout and impact.</li><li>Identify and implement improvement needs for our internal knowledge base</li></ul>Project Implementation and Rollout:<ul><li>Lead the rollout of global projects and initiatives within your region, ensuring timely and effective execution.</li><li>Roll out global changes to local teams, providing clear communication and support to ensure smooth transitions.</li><li>Share local feedback and requests with Global teams, advocating for the needs of your region and ensuring alignment with global strategies.</li></ul>Stakeholder Collaboration:<ul><li>Work closely with internal stakeholders, including the Global Support Team and Country Support teams, to ensure alignment with core customer experience strategies.</li><li>Engage with cross-functional teams to drive regional content projects, balancing local needs with global priorities.</li></ul>Skills and Competencies<ul><li>Regional Content Leadership: Strong ability to lead and develop a regional content team, fostering collaboration and a focus on continuous improvement in line with regional and global goals.</li><li>Strategic Content Management: Skilled in tracking and analyzing regional content KPIs to drive informed decision-making and identify opportunities for improvement.</li><li>Project Management: Experienced in rolling out global content projects at a regional level, ensuring timely, organized execution and smooth adaptation to local needs.</li><li>Knowledge Base Optimization: Proficient in identifying gaps and implementing improvements in internal knowledge bases to enhance accessibility and relevance for support teams.</li><li>Analytical &amp; Data-Driven: Comfortable using data to track performance, assess content effectiveness, and make informed recommendations for regional improvements.</li><li>Ownership &amp; Accountability: Takes responsibility for the quality and impact of regional content, ensuring alignment with broader organizational goals.</li><li>Regional Advocate: Acts as a strong advocate for regional needs within global content discussions, ensuring local perspectives are represented and valued.</li></ul>

Regional Content Manager

Intellectica is seeking an experienced&nbsp;Commerical Director&nbsp;on behalf of a leading Occupational Health and Safety service provider in Greece. To support its continued expansion, the company is seeking an experienced Commercial Director to lead its commercial strategy and drive growth. Based in Athens, Attiki, the Commercial Director will play a pivotal role in identifying new business opportunities, strengthening client relationships, and optimizing marketing efforts. Reporting directly to the Chief Executive Officer, this individual will oversee a team of 15 professionals across sales, marketing, contracts, and customer service, ensuring strategic alignment and operational efficiency.Key activities and responsibilities of this role include:<ul><li>Defining and executing commercial strategies to drive sustainable revenue growth and market expansion</li><li>Conducting thorough market analysis to identify emerging trends, customer needs, and new business opportunities</li><li>Leading the sales and marketing teams to enhance brand visibility and maximize customer engagement</li><li>Developing and managing strategic partnerships to strengthen the company’s competitive positioning</li><li>Overseeing contract negotiations and ensuring favorable terms that align with business objectives</li><li>Establishing and monitoring KPIs to evaluate commercial performance and inform data-driven decision-making</li><li>Collaborating with senior management to define financial targets and ensure effective budget allocation</li><li>Continuously improving internal processes and optimizing team performance to enhance efficiency and service delivery</li><li>Any other task that may be required from time to time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>A degree in Engineering or a related field is required; a Master’s degree or an MBA will be considered a valuable asset</li><li>Proven experience in a commercial management or similar role, with a strong focus on identifying new commercial opportunities</li><li>Demonstrated experience in sales and/or marketing and managing relationships with key clients</li><li>Previous experience in a similar company or industry is highly desirable</li><li>In-depth understanding of current health and safety legislation, industry standards, and best practices, will be considered a plus</li><li>Proficiency in MS Office</li><li>Fluent in both English and Greek</li></ul>Core competencies of a successful candidate:<ul><li>Strong ability to communicate effectively across all levels of the organization and foster positive relationships</li><li>Commercial awareness combined with a strategic mindset</li><li>Demonstrated expertise in leading and managing large, diverse teams, inspiring confidence, driving accountability, and cultivating a culture of collaboration and excellence</li><li>Demonstrated discretion, reliability, and professionalism</li><li>Customer-centric mindset, with a strong focus on results</li></ul>Benefits provided by the company:<ul><li>Competitive remuneration scheme</li><li>A company car provided with full coverage for fuel expenses</li><li>Company-provided cellphone and laptop</li><li>Health insurance plan</li><li>A structured pension plan</li></ul>

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