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The purpose of this position is to run daily activities, reporting and operations of the Front Desk Department (such as check-in, credit limit, check-out, etc.). With experience in a high-quality luxury boutique hotel/resort guest services, the Front Desk Agent will offer the highest level of customer service. Front Desk Agent supports all property operations, ensuring that the highest levels of hospitality and service are provided. Front Desk Agent manages the flow of questions and directs guests within the lobby, as well as support the tracking and resolution of service issues. Key Duties and Responsibilities<ul><li>Encourage and build mutual trust, respect, and cooperation among team members.</li><li>Demonstrate appropriate behaviours.</li><li>Maintain a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.</li><li>Provide information to supervisors, co-workers, by telephone, in written form, e-mail, or in person.</li><li>Provide services for customer satisfaction and retention.</li><li>Support handling complaints, settling disputes, and resolving grievances and conflicts and reporting to manager, or otherwise negotiating with others.</li><li>Provide immediate assistance to guests.</li><li>Interact with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.</li><li>Record guest issues in the guest response tracking system.</li><li>Always follow LQA Standards related to FD operations.</li><li>Respect and maintain Forbes Standards.</li><li>Focus on guest satisfaction and focus on continuous improvement.</li><li>Analyse information and evaluate results in order to choose the best solution and solve problems.</li><li>Support day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers daily.</li><li>Ensure compliance with all policies, standards and procedures.</li><li>Participate and contribute in the discussion of the work that affects Front Desk department, discuss the ways of service improvement.</li><li>Support implementation of the upselling program, communicating and ensuring process.</li><li>Proceed with check-ins and check-outs.</li><li>Ensure that passports data collected at the check-in and guest registration is done.</li><li>Ensure due outs are done in a timely manner.</li><li>Be fully familiar with the room types, applicable rates, discount and rates structures and rate policies.</li><li>Provide necessary reports to Finance department when needed.</li><li>Credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval from the FOH Manager or Director of Rooms.</li><li>Ensure compliance with all policies, standards and procedures.</li><li>Maximum room occupancy and yield is ensured in line with the standards policy on rates.</li><li>Daily check of arrival list, making sure all rooms are assigned according to category booked and guest preferences.</li><li>Close communication is maintained with the Housekeeping department on check-outs, room moves, forecast occupancies.</li><li>All charges are correctly entered onto the guest’s folio and that this is always kept up to date.</li><li>The float, cash and credit card takings for the shift are balanced and the necessary cashier reports completed. Declares any overage or shortage on this report.</li><li>To be very meticulous in completing the daily checklist and check that it has been done during shift handover.</li><li>To assist with any other duties as required by the Director or another member of the management team.</li></ul>Education or Certification<ul><li>Minimum two years working in a luxury, or boutique hotel in Front Office department</li><li>Must be proficient in hospitality guest services and team development</li><li>Previous guest service and reservations experience preferred.</li><li>Excellent written and oral communication skills required, must be fluent in verbal and written English</li><li>Excellent computer and typing skills are required. Microsoft Office proficiency and Opera.</li><li>Excellent listening and comprehension skills required.</li></ul>

Front Office Agents, Season 2026 Opportunities | One&Only Aesthesis, Athens 17448

The Pharmaceutical Merchandiser at Nestlé Health Science (NHSc) is responsible to promote products and ensure that they are presented effectively to customers. He/she will be responsible for managing the display and promotion of NHSc products in pharmacies. This role involves collaborating with pharmacy staff, ensuring optimal product placement, and implementing marketing strategies to drive sales and customer engagement.&nbsp;A day in the life<ul><li>Product Display: Arrange and maintain attractive displays NHSc brands, to maximize visibility and appeal to customers.</li><li>Inventory Management: Monitor stock levels, assist in inventory management, and ensure timely replenishment of products.</li><li>Sales Promotion: Implement promotional strategies and campaigns to boost sales of NHSc Brands &amp; Products in focus, including the implementation of secondary displays, planograms creation, all in-store &amp; outdoor activation.</li><li>Training and Support: Provide training and support to pharmacy staff on product knowledge and effective selling techniques.</li><li>Market Analysis: Gather intelligence from the market on consumer preferences, customer profile per pharmacy in order to apply more targeted Merchandising Strategies</li><li>Customer Engagement: Interact with customers to provide information about food supplements, answer questions, and address any concerns, providing on-shelf training &amp; category management services.</li><li>Reporting: Track sales performance and provide feedback to management regarding product performance on Key Account pharmacies.&nbsp;</li></ul>&nbsp;What will make you successful Previous experience in merchandising, retail, or sales, preferably within the food supplement or pharmaceutical industry. • &nbsp; &nbsp;Strong communication and interpersonal skills. • &nbsp; &nbsp;Ability to work independently and as part of a team. • &nbsp; &nbsp;Knowledge of food supplements and health products is an advantage. • &nbsp; &nbsp;Understanding of inventory management and sales reporting • &nbsp; &nbsp;Excellent organizational skills. • &nbsp; &nbsp;Customer-focused with strong sales capabilities. Why you should apply&nbsp;Enjoy the wide range of Nestlé benefits such as:&nbsp;<ul><li>competitive salary &amp; performance bonus &nbsp;</li><li>meal vouchers</li><li>comprehensive Pension, Health Care &amp; Life Insurance programs</li><li>increased Parental leaves for both caregivers and Baby Support plan</li><li>Flexible Work policy</li><li>Wellbeing and Recognition days off</li><li>“Bring Your Pet At Work” &amp; Pet Support plan</li><li>free car parking</li><li>in-house restaurant and mini market</li><li>participation to health and wellness activities and much more</li></ul>Join the leading Food &amp; Beverages company in the world with more than 93bio CHF sales and presence in 185 countries&nbsp;Engage with our people from all over the world and join exciting local or international projects and assignments, constantly pushing boundaries&nbsp;Take full advantage of unlimited development opportunities through an extensive physical, virtual and hybrid learning ecosystem, both at local and international level&nbsp;

Pharmaceutical Merchandiser

Intellectica is recruiting a hands-on and proactive Warehouse Supervisor on behalf of a leading Supply Chain and Logistics company. Based in Aspopyrgos, Greece and reporting to the Warehouse Manager, the successful candidate will be responsible for supervising shift-based warehouse operations, guiding frontline teams, and ensuring the smooth execution of logistics processes in line with safety protocols, service standards, and operational targets.Key activities and responsibilities of this role include:<ul><li>Overseeing the smooth execution of shift-based warehouse operations, ensuring all activities align with company standards, safety protocols, and customer expectations</li><li>Monitoring daily attendance, allocating tasks according to resource planning, and adjusting workflows to meet operational demands</li><li>Managing the full cycle of warehouse processes, including inbound, storage, picking, packing, outbound, and returns</li><li>Providing hands-on support in operational tasks when required, demonstrating a proactive and solution-oriented approach</li><li>Conducting regular inventory checks, reporting discrepancies, and performing spot or scheduled stock counts</li><li>Ensuring the availability of packaging materials and initiating timely requests for replenishment</li><li>Enforcing health, safety, hygiene, and facility access protocols in line with company policies</li><li>Delivering onboarding and refresher training to team members, ensuring compliance with procedures and operational readiness</li><li>Acting as the primary point of contact for Customer Care during the shift, managing first-level requests and escalating issues as needed</li><li>Leading, coaching, and supporting warehouse teams to achieve productivity, quality, and service targets</li><li>Completing shift checklists and operational reports accurately and on time</li><li>Any other work that may be required from time to time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Secondary or higher education, ideally in Logistics, Supply Chain, or a related field</li><li>3–5 years of experience in warehouse or distribution centre operations, including at least 1 year in a supervisory or team-leading role</li><li>Solid understanding of warehouse processes such as inbound, storage, picking, packing, and outbound</li><li>Proven ability to manage shift-based teams and coordinate daily operational activities</li><li>Exposure to Warehouse Management Systems (WMS), ERP systems and other digital tools is considered a strong plus</li><li>Proficiency with Microsoft Office Suite</li><li>Solid understanding of workplace Health &amp; Safety standards and compliance practices</li><li>Fluent in Greek and proficient in English</li></ul>Core competencies of a successful candidate:<ul><li>Team leadership and coaching</li><li>Operational problem-solving</li><li>Clear and confident communication</li><li>Safety and quality awareness</li><li>Hands-on and proactive mindset</li><li>Customer service orientation</li><li>Adaptability in a fast-paced environment</li></ul>

Warehouse Supervisor int-0405

M&amp;S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks &amp; Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process. Everyone is welcome at M&amp;S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&amp;S, that individuality has the potential to make waves.Innovative products, a&nbsp;passion for quality and a total commitment to great customer service are all hallmarks of our business. You’ll ensure these are deeply ingrained in your team and store. This means managing colleagues, costs and standards to keep your section running smoothly and profitably, as well as ensuring shelves are clean and fully stocked throughout the day. At the same time, you’ll keep your team well-informed – setting targets, updating them on promotions, motivating them and managing performance.Job requirementsYou’ll be an experienced retailer with the commercial, leadership and operational skills to create the ultimate shopping experience. You’ll need the ability to build relationships with customers and colleagues alike. You’ll be well-organized, with a business management mindset, on top of stock control, staffing issues and in-store standards, while monitoring costs and driving profitable sales. If you have all of the above, and you are also tech aware, university graduate and fluent in English, you can apply by sending your CV.

Section Manager - Athens

Intellectica is recruiting a highly motivated&nbsp;Customer Service Representative&nbsp;on behalf of our client, a company that specializes in the import, retail, and wholesale trade of water filters, water distribution, and bottling. Based in Athens, the candidate’s primary responsibility will be to deliver exceptional customer service and provide support throughout the ordering process.Key activities and responsibilities of this role include:<ul><li>Serving as the main point of contact for customers, responding to inquiries, providing product information, and resolving any issues or concerns in a timely and professional manner</li><li>Assisting customers with placing orders, ensuring accuracy and efficiency throughout the process</li><li>Maintaining a thorough understanding of the company’s product offerings, features, and benefits to effectively communicate and assist customers</li><li>Collaborating with internal teams such as sales, logistics, and technical support to ensure smooth order processing and delivery</li><li>Providing exceptional customer service by actively listening to customers, understanding their needs, and offering suitable solutions</li><li>Any other task that may be required from time-to-time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s degree is considered a&nbsp;plus</li><li>Knowledge of Microsoft Office suite (Word, Excel)</li><li>Knowledge of ERP or CRM software is considered a&nbsp;plus</li></ul>Core competencies of a successful candidate:<ul><li>Excellent communication and interpersonal skills; personable and engaging</li><li>Strong problem-solving skills and ability to handle customer complaints with tact and diplomacy</li><li>Strong organizational skills with the ability to prioritize tasks effectively</li><li>A genuine multi-tasker with the ability to work well under pressure, as well as independently</li><li>Excellent collaboration skills to cooperate effectively with team members</li></ul>

Customer Service Representative int-0357

UNISON Human Resources S.A. is seeking, on behalf of a Greek bank, highly skilled and experienced Mortgage Advisors in Athens and Thessaloniki, to provide expert guidance on mortgage loans to customers from Greece and other countries. The positions are offered on a fixed-term contract of 3 or 6 months, with the possibility of extension, while ensuring compliance with the bank’s regulations and maintaining strong customer relationships.&nbsp;&nbsp;Main Responsibilities:&nbsp;<ul><li>Sales with a focus on mortgage loans</li><li>Strong/daily communication &amp; servicing towards customers, External Networks Partners and Branch Network</li><li>Provide specialized advice to customers regarding mortgage loans, considering the differences in banking products, regulations, and tax policies applicable in various countries.</li><li>Monitor the status of loan applications to ensure compliance with Bank standards. Analyze financial and legal documents to assess the creditworthiness of customers.</li><li>Develop and maintain strong relationships with customers by offering personalized solutions that meet their needs.</li><li>Maintain strong networks with the Branch Network and External Networks Partners to grow the client base.</li></ul>&nbsp;Required Qualifications:&nbsp;<ul><li>A degree in Economics, Finance, Business Administration, or Legal Studies will be preferred. A Master's degree will be an added advantage.</li><li>Experience in a banking services environment, with a focus on (mortgage) loans will be an added advantage.</li><li>Experience in client management and communication.</li><li>Proficiency in MS Office. Experience with specialized banking software and data analysis tools will be highly appreciated.</li><li>Familiarity with modern digital tools &amp; platforms.</li><li>Exceptional attention to detail, organizational skills, and the ability to work under pressure.</li></ul>&nbsp;<ul><li>Mandatory excellent knowledge of English language (additional languages, such as German or French, will be considered as a significant advantage), for International Customers &nbsp;Mortgage Advisor.</li><li>Very good knowledge of English language, for Mortgage External Networks Advisor.</li></ul>&nbsp;&nbsp;Benefits:<ul><li>Competitive remuneration package</li><li>Hybrid work options</li><li>Career growth and development opportunities</li><li>Ongoing training and upskilling</li><li>Friendly and supportive work environment</li><li>Work–life balance</li></ul>

Mortgage Advisors

The Sales Manager is responsible for overseeing the management of team(s) supporting moderately complex accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Serves an assigned territory/client with moderate variables in geography and/or customer complexity. Possess passion for sales, superior customer experience, capacity for quick thinking and immediate action, and ability to forecast sales outcomes. Responsible for driving the professional development of the sales team, including coaching, training, and continuous performance evaluation. Responsible for managing, building, and developing the strategic client relationship through a balanced level of engagement with Sales Director and external facing client. Meets strategic needs and goals partnering with client stakeholder(s). Must possess ability to support and manage moderate level of variability and change.DescriptionEssential Functions - Duties and Responsibilities• Lead, develop, and motivate the team(s) to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction• Provide accurate weekly, monthly, and quarterly sales forecasting, execute all required customer success motions and ensure data recorded in the CRM is accurate and up to date• Act as an enabler to remove both internal and external roadblocks and help team to resolve challenges in support of sales opportunities• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members• Analyze data, performance, and customer experience trends to develop and implement strategic sales plays and best practice for client/specific territories• Stay current on developments in client products/services and within the market and ensure the team is informed on the latest trends and market direction• Act as a point of escalation for the client and respond in a timely manner to any issues• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed• Effective client management having a clear view on account and how to maximize revenue as well as effectively communicating quarterly objectives to client• Work closely with client contact on reporting and forecasting• Ensure team alignment to achieve operating plan targets, sales targets, and clientperformance targets (CPTs)• Work with internal functional resources and external partners to develop an effective coaching and training platform, targeted around customer success and revenue retention motions and skills, ensuring on-going development of the team• Coordinate team incentives and SPIFs (Sales Performance Incentive Fund)• Ensure high level of professionalism during all interactions with team and client• Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met• Collaborate with cross-functional teams and management to optimize sales processes, systems and achieve a superior customer experience• Lead team to effectively influence buying/renewal process to achieve greater client satisfactionQualificationsRequired Qualifications• Minimum 3 years of proven work experience in a sales leadership role (or similar)• At least 9 months experience in Concentrix or 6 months in Concentrix in targeted role• Consistent track record of success with a passion for exceptional customer experience anddriving team results• Must be well-versed in High Performance Selling methodologies• Results-driven, analytically proficient, strategically minded with an operational outlook• Excellent people management, leadership, and coaching skills• Strong record of developing and retaining high potential employees• Experience in a fast-paced high-volume sales environment with tight deadlines in adynamic working environment• Excellent listening and problem-solving skills• Excellent verbal and written communication skills, both internally and externally• Ability to maximize revenue through best practices• Highly organized with the ability to handle multiple priorities• Strong knowledge of Microsoft Office programs• Demonstrated ability to prioritize and multi-task in a time-sensitive environment• Demonstrated ability to make timely and sound decisions; make decisions under conditionsof uncertainty or limited data; evaluate short- and long-term consequences• Execute high level of independent judgement and critical thinking• Professional and polished demeanor• Strong written and verbal communication skills in both English B2-C1 and French C2.• Willingness to work on site from our office in AthensPreferred Qualifications• Bachelor’s degree• Experience working with Salesforce.com or similar CRM preferred

Sales Team Leader with English and French

The Sales Manager is responsible for overseeing the management of team(s) supporting moderately complex accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Serves an assigned territory/client with moderate variables in geography and/or customer complexity. Possess passion for sales, superior customer experience, capacity for quick thinking and immediate action, and ability to forecast sales outcomes. Responsible for driving the professional development of the sales team, including coaching, training, and continuous performance evaluation. Responsible for managing, building, and developing the strategic client relationship through a balanced level of engagement with Sales Director and external facing client. Meets strategic needs and goals partnering with client stakeholder(s). Must possess ability to support and manage moderate level of variability and change.DescriptionEssential Functions - Duties and Responsibilities• Lead, develop, and motivate the team(s) to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction• Provide accurate weekly, monthly, and quarterly sales forecasting, execute all required customer success motions and ensure data recorded in the CRM is accurate and up to date• Act as an enabler to remove both internal and external roadblocks and help team to resolve challenges in support of sales opportunities• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members• Analyze data, performance, and customer experience trends to develop and implement strategic sales plays and best practice for client/specific territories• Stay current on developments in client products/services and within the market and ensure the team is informed on the latest trends and market direction• Act as a point of escalation for the client and respond in a timely manner to any issues• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed• Effective client management having a clear view on account and how to maximize revenue as well as effectively communicating quarterly objectives to client• Work closely with client contact on reporting and forecasting• Ensure team alignment to achieve operating plan targets, sales targets, and clientperformance targets (CPTs)• Work with internal functional resources and external partners to develop an effective coaching and training platform, targeted around customer success and revenue retention motions and skills, ensuring on-going development of the team• Coordinate team incentives and SPIFs (Sales Performance Incentive Fund)• Ensure high level of professionalism during all interactions with team and client• Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met• Collaborate with cross-functional teams and management to optimize sales processes, systems and achieve a superior customer experience• Lead team to effectively influence buying/renewal process to achieve greater client satisfactionQualificationsRequired Qualifications• Minimum 3 years of proven work experience in a sales leadership role (or similar)• At least 9 months experience in Concentrix or 6 months in Concentrix in targeted role• Consistent track record of success with a passion for exceptional customer experience anddriving team results• Must be well-versed in High Performance Selling methodologies• Results-driven, analytically proficient, strategically minded with an operational outlook• Excellent people management, leadership, and coaching skills• Strong record of developing and retaining high potential employees• Experience in a fast-paced high-volume sales environment with tight deadlines in adynamic working environment• Excellent listening and problem-solving skills• Excellent verbal and written communication skills, both internally and externally• Ability to maximize revenue through best practices• Highly organized with the ability to handle multiple priorities• Strong knowledge of Microsoft Office programs• Demonstrated ability to prioritize and multi-task in a time-sensitive environment• Demonstrated ability to make timely and sound decisions; make decisions under conditionsof uncertainty or limited data; evaluate short- and long-term consequences• Execute high level of independent judgement and critical thinking• Professional and polished demeanor• Strong written and verbal communication skills in both English B2-C1 and Italian C2.• Willingness to work on site from our office in AthensPreferred Qualifications• Bachelor’s degree• Experience working with Salesforce.com or similar CRM preferred

Sales Team Leader with English and Italian

The Sales Manager is responsible for overseeing the management of team(s) supporting moderately complex accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Serves an assigned territory/client with moderate variables in geography and/or customer complexity. Possess passion for sales, superior customer experience, capacity for quick thinking and immediate action, and ability to forecast sales outcomes. Responsible for driving the professional development of the sales team, including coaching, training, and continuous performance evaluation. Responsible for managing, building, and developing the strategic client relationship through a balanced level of engagement with Sales Director and external facing client. Meets strategic needs and goals partnering with client stakeholder(s). Must possess ability to support and manage moderate level of variability and change.DescriptionEssential Functions - Duties and Responsibilities• Lead, develop, and motivate the team(s) to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction• Provide accurate weekly, monthly, and quarterly sales forecasting, execute all required customer success motions and ensure data recorded in the CRM is accurate and up to date• Act as an enabler to remove both internal and external roadblocks and help team to resolve challenges in support of sales opportunities• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members• Analyze data, performance, and customer experience trends to develop and implement strategic sales plays and best practice for client/specific territories• Stay current on developments in client products/services and within the market and ensure the team is informed on the latest trends and market direction• Act as a point of escalation for the client and respond in a timely manner to any issues• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed• Effective client management having a clear view on account and how to maximize revenue as well as effectively communicating quarterly objectives to client• Work closely with client contact on reporting and forecasting• Ensure team alignment to achieve operating plan targets, sales targets, and clientperformance targets (CPTs)• Work with internal functional resources and external partners to develop an effective coaching and training platform, targeted around customer success and revenue retention motions and skills, ensuring on-going development of the team• Coordinate team incentives and SPIFs (Sales Performance Incentive Fund)• Ensure high level of professionalism during all interactions with team and client• Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met• Collaborate with cross-functional teams and management to optimize sales processes, systems and achieve a superior customer experience• Lead team to effectively influence buying/renewal process to achieve greater client satisfactionQualificationsRequired Qualifications• Minimum 3 years of proven work experience in a sales leadership role (or similar)• At least 9 months experience in Concentrix or 6 months in Concentrix in targeted role• Consistent track record of success with a passion for exceptional customer experience anddriving team results• Must be well-versed in High Performance Selling methodologies• Results-driven, analytically proficient, strategically minded with an operational outlook• Excellent people management, leadership, and coaching skills• Strong record of developing and retaining high potential employees• Experience in a fast-paced high-volume sales environment with tight deadlines in adynamic working environment• Excellent listening and problem-solving skills• Excellent verbal and written communication skills, both internally and externally• Ability to maximize revenue through best practices• Highly organized with the ability to handle multiple priorities• Strong knowledge of Microsoft Office programs• Demonstrated ability to prioritize and multi-task in a time-sensitive environment• Demonstrated ability to make timely and sound decisions; make decisions under conditionsof uncertainty or limited data; evaluate short- and long-term consequences• Execute high level of independent judgement and critical thinking• Professional and polished demeanor• Strong written and verbal communication skills in both English B2-C1 and Spanish C2.• Willingness to work on site from our office in AthensPreferred Qualifications• Bachelor’s degree• Experience working with Salesforce.com or similar CRM preferred

Sales Team Leader with English and Spanish

We’re seeking a skilled Network Engineer (L1) to be responsible for the initial receipt, classification, and basic troubleshooting of customer incidents and service requests, focusing on network, cloud, and system infrastructure. The ISC operates on a 24x7 shift rotation to ensure continuous service availability for customers.📌&nbsp;Location: Athens (North Suburbs)📍&nbsp;Working Model: Hybrid🕗Working Hours:&nbsp;Shifts - 24x7x365Reporting to: ISC Manager🕵‍♀️ &nbsp;What we are looking for:Technical Diploma or&nbsp;degree in IT, Computer Science, or a related field (or equivalent experience).&nbsp;&nbsp;Preferred Certifications (Not Mandatory but Advantageous):·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; CompTIA A+,·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Microsoft Azure Fundamentals (AZ-900)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Juniper JNCIA-Junos·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Fortinet NSE 3 or/and NSE4·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; CompTIA Network+ or CCNA·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Microsoft Azure Fundamentals (AZ-900)🎯&nbsp;Main Responsibilities<ul><li>Act as the initial point of contact for customers, receiving incidents, service requests, and inquiries via ticketing system, phone, or email.</li><li>Perform initial triage, classification, and prioritization of incoming tickets in accordance with Service Level Agreements (SLAs) and escalation processes.</li><li>Monitor network infrastructure, firewalls, SD-WAN, and cloud services for performance and security issues.</li><li>Identify and troubleshoot basic network issues, such as connectivity failures, latency, and packet loss.</li><li>Escalate complex or unresolved issues to L2 / L3 teams following established procedures.</li><li>Perform initial diagnostics using tools such as FortiManager, FortiAnalyzer, Zabbix, and Junos Space.</li><li>Provide first-line support for customer inquiries related to network connectivity, VPN access, and firewall policies.</li><li>Log all incidents, service requests, and troubleshooting steps accurately in the ticketing system.</li><li>Follow Standard Operating Procedures (SOPs) for troubleshooting, monitoring, and escalation.</li></ul>💻&nbsp;Specific Technical Skills:<ul><li>Relevant experience in IT support / helpdesk roles will be considered a strong plus</li><li>Basic understanding of networking principles (TCP/IP, routing, switching).</li><li>Familiarity with one or more of the following technologies: Fortinet SD-WAN or FortiGate platforms, Juniper Networks devices.</li><li>Strong problem-solving skills and ability to follow troubleshooting guides.</li><li>Excellent communication skills (written and verbal) in [Language Requirement, e.g., English].</li><li>Ability to work under pressure in a fast-paced, 24x7 operational environment.</li><li>Willingness to work on a rotating shift schedule, including nights, weekends, and public holidays.</li></ul>What you will gain:<ul><li>🏋️‍️Friendly and dynamic working environment</li><li>🏫&nbsp;Formal training and Professional Qualifications fully funded</li><li>✔️&nbsp;Competitive compensation package</li><li>⚕️&nbsp;Private Health Insurance</li><li>⚖️Work-Life Balance initiatives</li><li>🏃🏽‍Corporate Teams (e.g. Running, Volunteering)</li><li>👥&nbsp;A Buddy who will support you with your onboarding</li></ul>

ISC Engineer L1

Intellectica&nbsp;is&nbsp;recruiting&nbsp;an&nbsp;experienced&nbsp;Retail&nbsp;Store&nbsp;Manager&nbsp;on&nbsp;behalf&nbsp;of&nbsp;a&nbsp;leading&nbsp;company&nbsp;in&nbsp;the&nbsp;home&nbsp;furnishings&nbsp;industry&nbsp;that&nbsp;specializes&nbsp;in&nbsp;designing&nbsp;and&nbsp;manufacturing&nbsp;high-quality&nbsp;kitchens&nbsp;in&nbsp;Greece.&nbsp;Based&nbsp;in&nbsp;Athens,&nbsp;the&nbsp;candidate’s&nbsp;primary&nbsp;goal&nbsp;is&nbsp;to&nbsp;contribute&nbsp;to&nbsp;the&nbsp;growth&nbsp;of&nbsp;the&nbsp;company,&nbsp;driving&nbsp;sales&nbsp;of&nbsp;the&nbsp;company’s&nbsp;retail&nbsp;stores.Key&nbsp;activities&nbsp;and&nbsp;responsibilities&nbsp;of&nbsp;this&nbsp;role&nbsp;include:<ul><li>Managing&nbsp;and&nbsp;overseeing&nbsp;the&nbsp;day-to-day&nbsp;operations&nbsp;of&nbsp;two&nbsp;retail&nbsp;stores,&nbsp;taking&nbsp;ownership&nbsp;of&nbsp;their&nbsp;commercial&nbsp;success</li><li>Championing&nbsp;a&nbsp;culture&nbsp;of&nbsp;outstanding&nbsp;customer&nbsp;service&nbsp;and&nbsp;experience,&nbsp;ensuring&nbsp;high&nbsp;customer&nbsp;satisfaction&nbsp;rates&nbsp;and&nbsp;retention</li><li>Setting&nbsp;quantitative&nbsp;and&nbsp;qualitative&nbsp;targets&nbsp;for&nbsp;store&nbsp;staff,&nbsp;based&nbsp;on&nbsp;the&nbsp;company’s&nbsp;strategy,&nbsp;and&nbsp;managing/motivating&nbsp;the&nbsp;sales&nbsp;teams&nbsp;to&nbsp;achieve&nbsp;them</li><li>Recruiting,&nbsp;engaging&nbsp;and&nbsp;developing&nbsp;winning&nbsp;store&nbsp;teams</li><li>Monitoring&nbsp;and&nbsp;analyzing&nbsp;the&nbsp;performance&nbsp;(KPIs)&nbsp;of&nbsp;the&nbsp;stores,&nbsp;sales,&nbsp;and&nbsp;customer&nbsp;data&nbsp;to&nbsp;identify&nbsp;trends&nbsp;and&nbsp;opportunities&nbsp;for&nbsp;improvement</li><li>Ensuring&nbsp;adherence&nbsp;of&nbsp;the&nbsp;stores&nbsp;to&nbsp;the&nbsp;company’s&nbsp;branding&nbsp;and&nbsp;merchandising&nbsp;guidelines</li><li>Ensuring&nbsp;compliance&nbsp;with&nbsp;legal,&nbsp;safety,&nbsp;security,&nbsp;sustainability,&nbsp;urban&nbsp;planning,&nbsp;and&nbsp;other&nbsp;requirements&nbsp;governing&nbsp;the&nbsp;operation&nbsp;of&nbsp;retail&nbsp;stores</li><li>Leading&nbsp;and&nbsp;coordinating&nbsp;with&nbsp;the&nbsp;departments&nbsp;involved&nbsp;in&nbsp;store&nbsp;openings,&nbsp;renovations,&nbsp;and&nbsp;refurbishments</li><li>Daily&nbsp;involvement&nbsp;in&nbsp;digital&nbsp;customer&nbsp;relationship&nbsp;management&nbsp;and&nbsp;corporate&nbsp;processes</li><li>Any&nbsp;other&nbsp;task&nbsp;that&nbsp;may&nbsp;be&nbsp;required&nbsp;from&nbsp;time&nbsp;to&nbsp;time</li></ul>Professional&nbsp;experience&nbsp;&amp;&nbsp;qualifications&nbsp;of&nbsp;a&nbsp;successful&nbsp;candidate:<ul><li>BSc&nbsp;in&nbsp;Business&nbsp;Administration,&nbsp;marketing,&nbsp;or&nbsp;a&nbsp;related&nbsp;field</li><li>3+&nbsp;years’&nbsp;professional&nbsp;experience&nbsp;in&nbsp;retail&nbsp;sales,&nbsp;business&nbsp;development&nbsp;and&nbsp;store&nbsp;management&nbsp;roles</li><li>Experience&nbsp;in&nbsp;commercial&nbsp;management&nbsp;and&nbsp;CRM/ERP&nbsp;systems</li><li>Proven&nbsp;experience&nbsp;in&nbsp;managing&nbsp;experienced&nbsp;sales&nbsp;teams&nbsp;and&nbsp;achieving&nbsp;quantitative&nbsp;and&nbsp;qualitative&nbsp;goals</li><li>Comfortable&nbsp;with&nbsp;MS&nbsp;office&nbsp;and&nbsp;related&nbsp;tools</li><li>Fluent&nbsp;in&nbsp;English&nbsp;and&nbsp;Greek</li></ul>Core&nbsp;competencies&nbsp;of&nbsp;a&nbsp;successful&nbsp;candidate:<ul><li>Driven,&nbsp;self-motivated,&nbsp;hard-working,&nbsp;trustworthy&nbsp;and&nbsp;client-focused</li><li>Avid&nbsp;multi-tasker&nbsp;with&nbsp;advanced&nbsp;organizational&nbsp;skills&nbsp;and&nbsp;strong&nbsp;focus&nbsp;on&nbsp;results</li><li>Effective&nbsp;communicator&nbsp;(both&nbsp;verbal&nbsp;and&nbsp;written)</li><li>Personable&nbsp;and&nbsp;engaging,&nbsp;able&nbsp;to&nbsp;build&nbsp;strong&nbsp;relationships&nbsp;and&nbsp;work&nbsp;in&nbsp;teams</li><li>Confident&nbsp;and&nbsp;able&nbsp;to&nbsp;work&nbsp;well&nbsp;under&nbsp;pressure</li></ul>Benefits&nbsp;provided&nbsp;by&nbsp;the&nbsp;company:<ul><li>Competitive&nbsp;salary</li><li>Mobile&nbsp;phone</li><li>Laptop</li></ul>Apply Now

Retail Store Manager int-0307

We are looking for a highly motivated and creative individual to join our team in Brussels, to address the market of EU Institutions and International Organizations, and NATO.If you have strong communication skills, you are business minded and have a drive to increase business, then we want to hear from you.As an Account Manager you'll be concerned with improving and growing ICT business, by fostering and developing relationships with key customers, consultants and other partners.&nbsp;Main Responsibilities<ul><li>Drive ICT business with existing and new customers.</li><li>Build strong relationships with our clients to address their needs and challenges.</li><li>Lead origination of new opportunities at our clients, actively working together with our Presales, Solution Architecture and Service Delivery teams.</li><li>Drive and closing new business opportunities.</li><li>Manage the end-to-end sales and business development process.</li><li>Coordinate with internal working groups (recruiting, procurement, legal).</li><li>Build strong relationship with partners, suppliers and key stakeholders.</li><li>Prepare sales plan to deliver growth, revenue and margin targets.</li><li>Take responsibility/ownership of pipeline development, accurate monthly forecasting and revenue delivery.</li></ul>&nbsp;Required SkillsYou are the right candidate if you have:<ul><li>More than two (2) years of experience in Sales, Business Development, Account Management, Service Delivery Management or Project Management in EU Institutions, or four (4) years for Senior candidates.</li><li>Knowledge of processes and procurement procedures of EU Institutions and Agencies, and International Organizations.</li><li>Understanding of IT Technology trends (Cloud, Cybersecurity, AI).</li><li>Broad network and excellent communications skills (verbal and written).</li><li>Ability to establish relationships of trust with clients and partners.</li><li>Ability to lead and work effectively in a virtual team environment.</li><li>Ability to prioritize and manage time productively.</li><li>Fluency in English and the ability to address an international audience.</li><li>Knowledge of French or Dutch is a plus.</li></ul>&nbsp;What we offerAt OTE Group, we recognize and reward every effort without discrimination, through a wide range of benefits and programs for our people:&nbsp;Your benefits<ul><li>Competitive remuneration package</li><li>Company Mobile &amp; Device Subsidies</li><li>Modern working environment, working laptop only</li></ul>Your balance<ul><li>Flexible working arrangements</li><li>Private insurance for employees and their family members</li></ul>Your wellness<ul><li>Health, safety &amp; wellness programs: Exercise &amp; Wellness Platform “The Coach”</li></ul>Your developmentWe foster an empowering culture, encouraging our people to seize every opportunity to learn with the goal to achieve personal development, through:<ul><li>Unlimited access to digital learning platforms Percipio &amp; Coursera</li><li>Various f2f custom made learning academies</li><li>Talent &amp; rotation programs</li></ul>Your On-boarding<ul><li>Virtual new hire pre-boarding &amp; onboarding program</li><li>A buddy to support you in the first months working with us</li></ul>

Sales - Account Manager (Brussels)

As an e-Commerce Operations Manager, you will play a critical role in developing and scaling e-Commerce Operations within our Warehouse. By combining strong warehouse operations management with e-Commerce expertise, you will help build a robust, scalable, and customer-centric fulfillment operation aligned with Pet City’s quality standards and growth plans. Your strong organizational, problem-solving, and cross-functional collaboration skills—together with your hands-on experience in Warehouse and e-Commerce Operations and, of course, your love for pets—will help you thrive in this role!&nbsp;Key Responsibilities:• Manage the day-to-day operations of the e-Commerce Warehouse, ensuring smooth execution across Fulfillment, Last Mile, and Stock teams• Assign daily tasks, monitor team productivity, and ensure optimal workforce utilization• Ensure timely order fulfillment and strict adherence to agreed SLAs (Service Level Agreements)• Implement, monitor, and continuously improve Standard Operating Procedures (SOPs), ensuring consistency, quality, and operational excellence• Track, analyze, and improve key operational KPIs (productivity, order accuracy, on-time delivery, cost per order)• Act as a key point of contact between Warehouse Operations and the e-Commerce team, contributing to the development of the e-Commerce function within the warehouse• Collaborate closely with Customer Experience (CX) and Commercial teams to resolve operational issues impacting customer satisfaction• Identify inefficiencies, and improvement opportunities across processes, systems, and workflows• Support the development, training, and coaching of teams on processes, systems, and performance standards• Ensure compliance with Pet City’s quality standards, safety rules, and operational guidelinesRequirements:• Bachelor’s degree in Business Administration, Supply Chain, Logistics, Operations Management, or a related field• Minimum 3–5 years of experience in Warehouse Operations, Fulfillment, or e-Commerce Operations• Strong hands-on warehouse experience is essential; this role requires daily presence on the warehouse floor• Solid understanding of e-Commerce fulfillment operations (order picking, packing, last mile delivery, returns)• Experience working with KPIs, SLAs, and performance management• Familiarity with WMS, ERP systems, and operational reporting tools• Strong collaboration skills and ability to work cross-functionally with e-Commerce, CX, and Commercial teams• Strong organizational, problem-solving, and decision-making skills• Proactive mindset with a strong focus on continuous improvement and process development• Ability to work in a fast-paced, dynamic environment and manage operational complexity&nbsp;What we offer💶Competitive compensation package🎓Opportunities to learn and grow within a dynamic and fast-growing company💼Friendly and collaborative working environment💊Special prices and discounts on healthcare, well-being, and insurance packages through our network of partners🩺 Private health insurance coverage🏷️Employee discounts on our products and services🚀Your professional and personal success is our commitment

e-Commerce Operations Manager

We at&nbsp;Nova, are a very young and dynamic team, the 2nd largest telecom provider in Greece, looking for a talented and highly motivated&nbsp;CVM Product Manager&nbsp;to join our&nbsp;CNS Acquisition, CVM &amp; Base Development team.You have a challenging mission to:Boost revenue by growing existing customers and acquiring new ones, turning insights into actionable sales initiatives, coordinating cross-functional campaigns, and delivering exceptional customer experiences. This is an excellent opportunity for a proactive professional who thrives in a fast-paced environment and brings fresh ideas to drive results.What will you do:<ul><li>Revenue growth via development of existing customer base (CRM-CVM) &amp; acquisition of new customers; Owner of end-to-end design and execution of cross-selling and upselling campaigns &amp; offering</li><li>Responsible for maintaining the right balance between production volumes and average value-in, safeguarding a healthy development of converged consumer base</li><li>Analyze multiple datasets &amp; create relevant segmentation to identify opportunities and quickly turn insights into Sales initiatives</li><li>Main contact person with Sales points for her/his field, supporting and educating our sales partners with relevant material</li><li>Coordinating digital campaigns and initiatives with digital &amp; brand departments</li><li>Analyze market and perform competition analysis</li><li>Cross-functional collaboration with all involved departments across organization for the proper delivery and support of services</li><li>Expected to bring new &amp; fresh ideas</li><li>Guarantee impeccable execution with maximum level of CEX</li></ul>It would be great if you have:<ul><li>3–5 years of experience in CRM/CVM, Marketing, Finance, or Analytics (CRM experience preferred)</li><li>Bachelor’s degree in Statistics, Mathematics, Marketing, Finance, Computer Science, or a related field</li><li>Strong analytical skills with experience in SQL , Python , Relational Databases</li><li>Results-oriented, with a proven track record of exceeding targets</li><li>Creativity, efficiency, and attention to detail</li><li>Excellent command of the English language</li><li>A collaborative team player</li></ul>What you will get:&nbsp;<ul><li>Wellness programs to keep yourself fit</li><li>Mobile voice and data to talk</li><li>Discounts on&nbsp;Nova Fixed / Mobile / TV&nbsp; for you, friends, family</li><li>Private Insurance program to check up on your health</li><li>Toddlers allowance to daycare your kids</li></ul>

CVM Product Manager

We at&nbsp;Nova, are a very young and dynamic team, the 2nd largest telecom provider in Greece, looking for a talented and highly motivated CVM Product Manager to join our CNS Acquisition, CVM &amp; Base Development team.You have a challenging mission for:Boost revenue by growing existing customers and acquiring new ones, turning insights into actionable sales initiatives, coordinating cross-functional campaigns, and delivering exceptional customer experiences. This is an excellent opportunity for a proactive professional who thrives in a fast-paced environment and brings fresh ideas to drive results.What will you do:<ul><li>Revenue growth via development of existing customer base (CRM-CVM) &amp; acquisition of new customers; Owner of end-to-end design and execution of cross-selling and upselling campaigns &amp; offering</li><li>Responsible for maintaining the right balance between production volumes and average value-in, safeguarding a healthy development of converged consumer base</li><li>Analyze multiple datasets &amp; create relevant segmentation to identify opportunities and quickly turn insights into Sales initiatives</li><li>Main contact person with Sales points for her/his field, supporting and educating our sales partners with relevant material</li><li>Coordinating digital campaigns and initiatives with digital &amp; brand departments</li><li>Analyze market and perform competition analysis</li><li>Cross-functional collaboration with all involved departments across organization for the proper delivery and support of services</li><li>Expected to bring new &amp; fresh ideas</li><li>Guarantee impeccable execution with maximum level of CEX</li></ul>It would be great if you have:<ul><li>3–5 years of experience in CRM/CVM, Marketing, Finance, or Analytics (CRM experience preferred).</li><li>Bachelor’s degree in Statistics, Mathematics, Marketing, Finance, Computer Science, or a related field.</li><li>Strong analytical skills with experience in SQL , Python , Relational Databases</li><li>Results-oriented, with a proven track record of exceeding targets.</li><li>Creativity, efficiency, and attention to detail</li><li>Excellent command of the English language.</li><li>A collaborative team player.</li></ul>&nbsp;What you will get<ul><li>Wellness programs to keep yourself fit</li><li>Mobile voice and data to talk</li><li>Discounts on&nbsp;Nova Fixed / Mobile / TV&nbsp; for you, friends, family</li><li>Private Insurance program to check up on your health</li><li>Toddlers allowance to daycare your kids</li></ul>

D365 Customer Engagement (CE) (PCF) Developer will play a pivotal role in delivering D365 solutions that streamline the company sales and customer management processes. The developer will be responsible for designing, developing, and deploying custom solutions within the Microsoft Dynamics 365 Customer Engagement platform. The developer will work closely with the product teams to deliver scalable and efficient solutions that meet business needs. YOUR KEY RESPONSIBILITIES:Solution Development:• Collaborate with the product team (solution architect, product configuration experts) to understand the requirements and solution design• Works in close collaboration with DevOps Team, i.e. Product Managers, Solution Architects and Product Configuration Experts on defining Functional Specifications and splitting them in Backlog Items, providing sequence and effort/Story Points estimation.• Develop custom solutions for Dynamics 365 CE (Sales, Marketing, Customer Service, etc.) using tools like PCF, JavaScript, C#, and other technologies supported by the platform.• Implement custom workflows, business process flows, plugins, and integrations with third-party systems.• Write and maintain clean, scalable code and assist in troubleshooting and debugging applications.• Assure usage of Azure DevOps CI/CD Pipelines (ALM, YAML)• Integrate D365 CE with third-party applications and legacy systems, where relevant and collaborate with integration teams to provide recommendations and support for configuration &amp; delivery• Troubleshoot and resolve complex technical issues that the development team encounters• Ensures creation &amp; maintenance of development documentation in Azure DevOps Wiki• Guide junior developers in the team with implementation specifications, technical challenges and best practices to be followed• Ensures quality of software development is followed across the factory team members and delivery KPIs are fulfilledSupport &amp; Continuous Improvement:• Provide post-implementation support, troubleshooting, and user guidance.• Suggest enhancements to improve solutions and optimize performance.• Works very closely with Solution and Platform Architects, Product Configuration Experts on Performance Improvements opportunities and new functionalities architecture.• Stay current with the emerging trends and technologies, tools, and best practices within the Microsoft D365 ecosystem• Organize release management resources and ensuring quality of releases and documentation• Suggest enhancements in the release management process for faster and controlled E2E deployment process.• Regularly reviewing Sonar Cloud and Aqua security findings and coming up with quality actions needed to be delivered by the teamCollaboration:• Build and maintain strong relationships with business &amp; technology stakeholders, ensuring satisfaction and successful delivery of solutions.• Adopt SAFE Agile principles and foster &amp; advocate CI/CDs processes ensuring DevSecOps practices are in the DNA of every product lifecycle• Provide status updates, manage risks, and address any issues that arise during the product delivery lifecycle.ARE THESE YOUR SECRET INGREDIENTS?• Bachelor’s degree in computer science, Engineering, or a related field• 3+ Years of hands-on experience in TypeScript and ReactJS, NodeJS knowledge• 1+ Years of experience in PCF Power Platform Framework hands-on knowledge• Hands-on experience in Microsoft Dynamics 365 CRM Implementation projects preferred.• Proven experience in React JS development• Strong proficiency in JavaScript.• Proven experience in Power Platform PCF components development• Proven experience with Power Platform tools (Power Apps, Power Automate).• Experience working with one or more of the D365 CE modules: Sales, Service, Marketing preferred.• Hands-on experience with Dynamics 365 SDK, Web API, and RESTful APIs.• Understanding of Azure services and cloud computing principles.• Having strong understanding of Software Development Life Cycle and experience working in Agile environment and participating in Agile ceremonies.• Quick learner and adaptive to new and challenging technological environments.• Highly motivated to take independent responsibility as well as ability to contribute and be a productive team member.• Experience with Agile methodologies (Scrum, SAFe) and DevOps practices.• Microsoft Certified: Dynamics 365 Fundamentals (or higher) preferred.• Microsoft Certified: Dynamics 365 Developer Associate or similar certifications are preferred.• Certifications in related fields (Azure, Power Platform) are an advantage.• Strong understanding of software development lifecycle and best practices.• Excellent problem-solving, analytical, and troubleshooting skills.• Good communication skills and the ability to collaborate effectively in a team environment.• Fluent in written and verbal English

Senior D365 Frontend Developer (PCF)

Intellectica is recruiting an experienced Sales Executive on behalf of a leading Food Processing &amp; Packaging Equipment Company with a 50-year presence in the field of food processing and packaging. Based in Northen Athens, Greece, this role begins as a Sales Executive and is designed for individuals with strong leadership ambition and strategic thinking, who aspire to operate as the Managing Director’s trusted partner in driving business expansion.Key activities and responsibilities of this role include: • Identify, develop, and manage a portfolio of key clients within the food processing and packaging sector • Build long-term relationships through consultative selling and exceptional customer service • Lead negotiations with clients and secure agreements that align with company objectives • Prepare and deliver tailored proposals and solutions to meet client needs • Maintain a strong presence in the market through frequent client visits and participation in industry events • Travel extensively across Greece and occasionally abroad to strengthen client relationships and explore new opportunities • Work closely with technical support and procurement teams to ensure seamless project execution and customer satisfaction • Ensure excellent after-sales service is provided to customers in cooperation with the engineering department, including addressing any concerns or issues in a timely and effective manner • Prepare detailed sales reports, forecasts, and market analysis for the Managing Director • Provide insights and recommendations to support strategic decision-making and business planning • Any other task that may be required from time to timeProfessional experience &amp; qualifications of a successful candidate: • Bachelor’s degree in Mechanical Engineering, Chemical Engineering, Electrical Engineering, or a related technical discipline • Demonstrated experience of at least 5 years in industrial sales, preferably in machinery or equipment for the food sector • Familiarity with Microsoft Office Suite • Strong proficiency in ERP and CRM systems • Excellent command of English, both written and spoken, to facilitate seamless communication with international clients • Willingness and ability to travel frequently for business purposesCore competencies of a successful candidate: • Excellent communication and interpersonal skills; personable and engaging • Strategic mindset and commercial acumen • Leadership potential and professional maturity • Resilience under pressure and ability to meet demanding targets • Discipline, ambition, and commitment to long-term growth • Customer-centric mindset, with a strong focus on results

Sales Executive int-0452

Bringing smiles is what we do at TTEC… for you and the customer. As a Director Learning and Development – Sales working on site in Krakow,&nbsp;you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.What You’ll be DoingThis role is ideal for an energetic and enthusiastic professional manager with a leadership flair and ability to drive and motivate others. This role leads the development and implementation of improvement plans for the individual(s), team(s) and site(s) under their umbrella of responsibility together with the local operational leadership teams. They do this based on data &amp; learning needs analysis aimed at ensuring the right quality of service is achieved and remains consistent for our customers worldwide.You are responsible for direct management of a team of Sales Learning and Development experts, with a strong and proven track record of driving and managing performance in the Quality and Learning field.This role is ideal for a self- motivated, energetic and enthusiastic Learning &amp; Development leader with a passion for customer service. They have a proven ability to lead a team of learning and quality experts who are able to identify learning needs or performance opportunities, work in collaboration with a management team to build towards concrete performance objectives, as well as train and coach others.ResponsibilitiesDrivesiteperformance⇒Partnerandconsultwiththesiteoperationalleadershipteamtoconductaquantitative &amp; qualitative analysis (holistically) of site / regional performance. Be accountable forcreatinganddrivingappropriate actionplanswithkey stakeholdersQuality solutions or plans to improve performance &amp; close learning or knowledge gaps ⇒Lookingholistically at the site KPI/indicators and understand the value-add/contribution T&amp;Q (root-cause,deep-dive,collaboratingwith key leadershipteamandsupport staff).DevelopLearning&amp;QualityteamMembers- Observationteammembers’performanceprovidefeedback and coach individuals to grow and develop, succession planning, developmentopportunities, coaching, feedbackDriveexecutionofQualityOperatingModel&amp;Standards - Responsibleforstrategyandcalibration indicators (Attendance and Accuracy for now while others may be added);Performance of agents’ first 90 days - Provide Recruitment feedback on New Hire fit for hire with local recruitment. Accountability towards New Hire development during New Hire cycleTraining Planning ⇒Assign resources to the training duties onsite and ensure it’s being managed properly and work with scheduling and Facilities for appropriate resource requirementsDesired Skills and Experience●Minimum 5 years call center or equivalent work experience&nbsp;●Possess excellent written and spoken English communicationskills●Excellentinterpersonalskills●Excellentorganizationalskills●Able to work independently, as well as extremely team-focused;supportsteamandpeer decisions●Meticulousattentionto detail●Able of working cooperatively with people of diversebackgroundsregardlessofpersonal differences●To be thechange ambassador, with the ability to drive changeby owning themeasuring of the adoption of change, showingflexibility and adapting to the dynamic Customer Serviceenvironment●Receptive to feedback, takes directions and is aware ofdevelopmentareas●Abilityto self-motivateandmanageowntime●Ability to own your own development and with a growthmindset●Ability to facilitate quality calibrations in a face to face andvirtualenvironment,with peergroupandglobalstakeholders●Partner with global learning team to provide input, reviewcreatedmaterials,andsupport deliveryof workshops●Abilityto adoptaconsultativeapproachwithstakeholders●Ability to conduct deep dives as part of overall root causeproblemsolving, analyzeandcreatereportonoutcomes●Ability to use the Learning Management System for basiclearning activities e.g. ability to pull and analyze reports, uploadcontent,createlearningcoursesKnowledge●Demonstrate an understanding of facilitation and questioningtechniques●Good understanding of adult learning principles and learningstyles●Good understanding of the learning models and learning cycles(ADDIE,AgileLearning,Learner Centered,etc.)●Proven experience in improving performance througha QualityManagement Tool, and / or experience working with call centrequality programs●Good understanding of the Customer Service business atBookingorsimilar environment●CustomerServiceoutcomeoriented●Available full time and flexible in both schedule and tasks basedonlocal needs●Experienceofdataanalysis●Experienceofrootcauseproblemsolvingmethodology●Experienceinchangemanagementmethodologies●Experienceofprojectmanagementmethodology●ExperienceoffacilitatingaqualitycalibrationprocessWhat You Can Expect·Supportive of your career and professional development·An inclusive culture and community minded organization where giving back is encouraged·A global team of curious lifelong learners guided by our company values·Ask us about our paid time off (PTO) and wellness and healthcare benefits·And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Learning and Development Director Sales

Driving Nova’s Fixed and FWA services, shaping the product roadmap, implementing commercial strategies, and ensuring profitable, customer-focused solutions through market insights and cross-functional collaboration.What will you do:<ul><li>Develop and maintain the end-to-end product roadmap for Fixed and FWA services across residential and business segments and manage all pricing decisions to ensure company's profitability and meet customer's needs</li><li>Define, propose &amp; implement commercial objectives and propositions strategies, in line with objectives and underpinned by customer, market &amp; competitor insights</li><li>Monitor closely and analyze market trends, and competition; manage the insights and market analysis/research that drives all product efforts and commercial decisions</li><li>Monitor and analyze business and financial KPIs, securing performance and profitability</li><li>Be the business owner for driving proposition changes working closely with product, technology, billing and operational teams</li><li>Work closely with commercial &amp; finance teams to build business cases, considering both broader business and bottom-line financial benefits and risks</li><li>Follow-up and cooperate with all teams for the implementation of product development projects, marketing initiatives, GTM plans and promos, providing clarifications and supporting the delivery upon commitment.</li><li>Develop, test and deliver alternative concepts and identify opportunities for growth</li><li>Support product development teams with prioritization and development of roadmap, ensuring delivery of commercial and proposition objectives</li><li>Collaborate with marketing teams on Go To Market plans and briefs for products and propositions changes and how they are delivered</li><li>Work closely with Marketing Communication and Sales teams to align on campaigns and activities that strengthen Nova’s Market presence and increase growth.</li><li>Identify and lead new products development to meet customer needs better than the competition.</li></ul>It would be great if you have:<ul><li>BSc in Business Administration, Marketing or other related field</li><li>Postgraduate studies in Marketing Business fields will be considered a strong plus</li><li>Knowledge and experience of telecoms products is a plus</li><li>3+ years of experience&nbsp;</li><li>Experience in the marketing field is a plus</li><li>Creativity, efficiency, and attention to detail</li><li>Organizational and pro-active skills.</li><li>Strong time-management skills; Ability to work under pressure and adapt within a dynamic environment&nbsp;</li><li>Flexibility and accountability, with a "can-do" approach.</li><li>Creatively problem-solving skills.</li><li>Team-player skills, enjoying working collaboratively across functions.</li><li>Strong analytical &amp; commercial thinking</li><li>Excellent communication and presentation skills, oral and written, in Greek and in English&nbsp;</li><li>Advanced knowledge of the MS Office suite</li></ul>What you will get<ul><li>Wellness programs to keep yourself fit</li><li>Mobile voice and data to talk</li><li>Discounts on&nbsp;Nova Fixed / Mobile / TV&nbsp; for you, friends, family</li><li>Private Insurance program to check up on your health</li><li>Toddlers allowance to daycare your kids</li></ul>

Product Manager (Fixed & FWA)

Intellectica is seeking a Business Advisor on behalf of its client, a dynamic and fast-growing provider of integrated telecommunications and energy solutions. With a long-standing strategic partnership with leading providers in telecommunications and energy, the company delivers tailored connectivity and electricity services to a diverse portfolio of retail and business clients. Based in Athens, Greece and reporting to the Sales Manager, the ideal candidate will join a dynamic Sales team and play a key role in driving new client acquisition and supporting the company’s outreach efforts across both B2B and B2C segments.Key activities and responsibilities of this role include:<ul><li>Develop and manage a portfolio of business clients, focusing on building long-term relationships and ensuring consistent delivery of telecom services</li><li>Identify and approach potential clients&nbsp;through structured field activity, including door-to-door outreach and targeted prospecting</li><li>Conduct needs assessments and present tailored mobile and internet solutions, highlighting service benefits, cost advantages, and alignment with client operations</li><li>Collaborate with the Account Manager, sharing field insights and contributing to the preparation of customized commercial proposals</li><li>Support the onboarding process, ensuring accurate documentation, coordination with internal departments, and timely activation of services</li><li>Monitor client satisfaction and usage trends, identifying opportunities for upselling or service optimization and escalating issues when necessary</li><li>Maintain detailed client records&nbsp;in the company’s CRM system, tracking interactions, service preferences, and follow-up actions</li><li>Stay informed on market developments and competitor offerings, maintaining a strong understanding of the company’s positioning and value proposition</li><li>Participating in regular team briefings and product training to stay aligned with service updates and sales strategy</li><li>Any other task that may be required from time to time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s degree in Business, Marketing, or a related field</li><li>Minimum 1 year of experience in sales, ideally in telecom</li><li>Familiarity with direct sales techniques and client-facing roles</li><li>Familiarity with CRM systems and MS Office is considered an asset</li><li>Fluent in both English and Greek</li></ul>Core competencies of a successful candidate:<ul><li>Excellent communication and interpersonal skills</li><li>Highly motivated and target driven</li><li>Exceptional presentation skills</li><li>Commercial awareness and strategic thinking</li><li>Demonstrated discretion, reliability, and professionalism</li><li>Customer-centric mindset, with a strong focus on results</li><li>Adaptability and resilience in a dynamic sales environment</li></ul>The company offers:<ul><li>Performance-based bonus scheme</li><li>Mobile phone and laptop</li><li>Ongoing training and skill development programs</li><li>Career advancement opportunities</li><li>Supportive team culture and collaborative work environment</li><li>Work in a modern and evolving business setting</li></ul>

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