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We seek a&nbsp;Junior Applications Support Engineer to join our Applications Support team and provide vital technical assistance to both internal teams and external customers. The role involves troubleshooting application issues, with a focus on delivering swift and effective solutions, as well as contributing to the enhancement of the company’s knowledge base and driving continuous improvement.Key Accountabilities<ul><li>Assist with&nbsp;help desk calls, scheduling updates and applications setup, and Jira tickets</li><li>Provide first-level technical support for applications to customers who have Service Level Agreements (SLAs) with the company, acting as a central point of contact and coordination</li><li>Contribute to the creation and maintenance of technical manuals and support operation guidelines for supported applications and software systems</li><li>Develop and implement specialized management and support applications for supported technical solutions, in collaboration with relevant departments</li><li>Document the operational environment, establish reliable monitoring and recovery mechanisms, regularly update documentation and support procedures in response to new issues</li><li>Manage&nbsp;external applications that fulfill the operational needs of the organization (such as SAP, Jira, CRM), optimizing process automation and cost efficiency (Total Cost of Ownership).</li></ul>Knowledge and experience<ul><li>BSc degree in Computer Science or Information Technology or other science degree</li><li>MSc degree in Computer Science or Information Technology or other science degree will be considered a plus</li><li>Up to 2 years of experience as a Junior Applications Support Engineer or in similar roles will be preferred.</li></ul>Skills &amp; Competences<ul><li>Ability to keep up with technical innovation and trends in IT support</li><li>Strong analytical and problem-solving skills</li><li>Strong troubleshooting and critical thinking skills</li><li>Customer service skills</li><li>Excellent written and verbal communication skills in Greek and English</li><li>Positive attitude, highly motivated, proactive, and a team player</li><li>Fulfilled military obligations (for men)</li></ul> What we offerAt Athens Exchange Group, we highly value our employees and provide them with a work environment that fosters creativity and personal growth. Our compensation and benefits scheme is designed to support our employees and their families, and it includes:<ul><li>Hybrid working model</li><li>Competitive base salary</li><li>Annual bonus based on company and individual performance</li><li>Retirement savings plan, according to company policy</li><li>Private health &amp; life insurance with free inclusion of family members</li><li>Family benefits (Kindergarten and summer camp allowance, Christmas gifts, increased parental leave, etc.)</li><li>Subsidized meals in company restaurant</li><li>Access to online training platforms such as LinkedIn Learning, Udemy, Pluralsight &amp; continuous learning opportunities</li><li>24/7 employee assistance program</li><li>Participation in company sports activities (e.g. soccer, basketball, beach volleyball, pilates).</li></ul>

Junior Applications Support Engineer

We are the&nbsp;1st Hub for Developers!&nbsp;Our motto is&nbsp;“From Developers to Developers”! Our vision is to provide real career opportunities for candidates that want to take the next step in their career. Code.Career is the first process that you will speak&nbsp;with developers (only!) and tech (freak) experts!Our client&nbsp;is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. They are here to solve complexity, by connecting millions of flights and travelers across the globe. They hold consumer online travel agency brands like Mytrip, GoToGate &amp; Flight Network and serve exclusively Booking.com with flights. Our client has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.Every day they strive to make the world smaller for their customers and bigger for their people. Their diverse team of more than 2000 passionate professionals is what makes them the industry’s tech wonder and the best in the world at what they do. Their major offices are in Sweden (HQ), Canada, Greece, India, Poland, with the Athens office being one of the largest, hosting around 500 employees working from the center of Athens for the rest of the world.Join them and start today as&nbsp;Senior Java Developer!Position SummaryThey are looking for a passionate back-end developer to join their growing team. The position involves working on Java technologies, developing/maintaining their core back-end software system and facing fresh challenges along with your team members every day. The successful candidate must be knowledgeable in the field of software development and eager to contribute &amp; work in a fast-paced, ever changing environment.The position will be located at their&nbsp;Athens office.Responsibilities<ul><li>You will be part of a team, who designs and implements features for their core back-end system, which handles from tens to hundreds of millions requests per day</li><li>Your code should be designed with performance and quality in mind; you will test your code and write automated tests</li><li>You document and communicate your work with your team in order to deliver daily releases</li><li>You will work closely with software, product developers and QA engineers</li><li>You will be reviewing code, and your code will be reviewed</li><li>As part of the team, you will participate in the collaborative team activities</li></ul>Their StackJava 17, Gradle, MySQL 8, MemSQL, ScyllaDB, Couchbase, JUnit5/TestNG, Mockito, Kafka, Hibernate, Elastic / ELK, Kibana, Grafana, Jenkins, Git &amp; Bitbucket, Intelli, GraphQL etc.Of course you don’t have to be familiar with all of they tech stack. They will support you in your journey with them!Requirements<ul><li>You are a back-end developer with 7+ years of previous working experience, of which 5+ years are on the Java stack</li><li>You have experience with at least one large-scale, high-volume production environment</li><li>You write code which is both readable and performant, and, you feel right at home with OOP, multi-tier architecture</li><li>You are a proponent of commonly used Design Patterns and SOLID Principles, and, deliver code that is well-tested and well-documented</li><li>You have a positive mindset, and you are motivated by challenging projects; new and existing. Rest assured we have a lot going on around here!</li><li>You know about Web Services development and integration with at least one of SOAP and REST, GraphQL</li><li>You have great communication skills in English</li><li>You have a legal permit to work in Greece</li><li>You have any military obligations fulfilled (for Greek male candidates)</li></ul>The below will be considered an asset:<ul><li>You have knowledge of the travel industry, and specifically, flights</li><li>You have knowledge using the API of at least one of the major Global Distribution Systems</li><li>Experience on Unix/Linux environments</li></ul>BENEFITSWhat they offerThey are looking for people who would make the world smaller for travelers but want a bigger world of opportunities for themselves. With them you can enjoy:<ul><li>Working in a hybrid model – having the opportunity to work both remotely and at the office! #LIHybrid</li><li>Health Benefits – Through partners, they offer a private health insurance plan. They also offer the possibility to use 2 extra medical leave days in case of need.</li><li>Monthly ticket restaurant card – to spend in one of the thousands affiliated restaurants, cafes, stores or supermarkets across Greece.</li><li>Office in the City – They sit on bright, large floors (over 4000㎡!) in central Athens. Just a short walk from the Ambelokipi Metro station.</li><li>Growth – They believe in personal development and continuous education. They allocate a generous budget each year to spend at conferences, seminars, online courses or other means to learn new things. In addition to this, they continuously organize internal training and workshops, so that they can learn from each other.</li><li>Hackathon and Dev week – They believe in fostering creativity and testing new things. Therefore, they have recurring Hackathon and Dev weeks, where the teams decide what they want to work on.</li><li>Team activities – They also like to schedule company/department/team activities and events outside the office space!</li><li>Fun &amp; Work – They have a relaxed working environment where you can enjoy breakfast, free beverages &amp; fruits, playing ping pong or video games</li></ul>

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