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Intellectica is recruiting a Customer Support Specialist on behalf of its client, a leading premium event rentals company with a strong focus on creativity, quality, and customer satisfaction. The company serves both local and international clients, offering tailored solutions that combine functionality and aesthetics. Based in Athens, Greece, and reporting to the Sales Manager, the successful candidate will play a key role in managing incoming client requests, preparing offers, and creating basic visual presentations to support proposals. This position offers significant exposure and growth opportunities within a collaborative and fast-paced environment.Key activities and responsibilities of this role include:<ul><li>Acting as a primary point of contact for clients, ensuring a smooth and professional customer experience throughout the inquiry and proposal process</li><li>Managing incoming customer inquiries, primarily via email, ensuring timely and professional responses</li><li>Preparing and sending detailed offers through the Atlantis system, maintaining accuracy and consistency</li><li>Creating basic 2D/3D visual presentations, using design tools such as Photoshop, to illustrate proposals for clients</li><li>Coordinating with internal teams (management, warehouse, administration) to ensure feasibility and alignment of offers</li><li>Maintaining organized records of client communications and proposals for follow-up and reporting</li><li>Supporting the Sales Manager in day-to-day tasks and contributing to process improvements</li><li>Occasionally creating advanced visual materials for major proposals, including presentations of new equipment, venue layouts, 3D photorealistic renderings, and aesthetically curated combinations of furniture and art de la table using tools such as Canva, Photoshop, and AutoCAD</li><li>Any other task that may be required from time to time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>BSc in Business Administration or a related field</li><li>1+ years of experience in customer support or administrative roles</li><li>Familiarity with Canva, Photoshop, AutoCAD is highly desirable</li><li>Comfortable working with CRM or ERP Systems (preferably Atlantis) and MS Office Suite</li><li>Fluent in English and Greek (both written and verbal); strong verbal and written communication skills in English, as the role involves frequent interaction with international clients</li></ul>Core competencies of a successful candidate:<ul><li>Excellent communication and interpersonal skills</li><li>Ability to prioritize and manage multiple tasks effectively</li><li>Team-oriented mindset with a proactive approach</li><li>Problem-solving attitude and adaptability</li><li>High sense of responsibility and accuracy</li><li>Creativity and strong aesthetic sense</li></ul>

Customer Support Specialist int-0442

As a Senior Ad-Sales Specialist in our team, you will:&nbsp;<ul><li>Proactively reach out to the assigned book of business </li><li>Consultative Sales: Demonstrate a commitment to consultative sales to achieve client goals. </li><li>Portfolio Management: Managing top-tier clients &amp; agencies consisting of medium business clients, focusing on revenue uplift for their business and our client. Deep analysis of ad performance and current social media strategies, and advising on key opportunities for growth </li><li>Client Needs Analysis: Prioritize outreach based on an understanding of client needs and industry insights. </li><li>Market Research: Gain a deep understanding of industries, market(s), and client business models to tailor experiences for local advertisers. </li><li>Opportunity Identification: Identify sales opportunities and provide tailored solutions with an emphasis on budget optimization and allocation to meet client objectives. </li><li>Product Optimization: Engage with clients proactively and reactively to assess and optimize product performance. </li><li>Continuous Improvement: Suggest improvements for ad products and customer experience. &nbsp;</li></ul>&nbsp;Your Qualifications&nbsp;&nbsp;Concentrix is a great match if you:&nbsp;<ul><li>Are fluent in Greek (minimum C1) and have a very good command of English (minimum B2).&nbsp;</li><li>Have at least 2 years of experience in sales/Ad-sales/Marketing, with strong entrepreneurial thinking, and a "go the extra mile" attitude.&nbsp;</li><li>4 years of general work experience</li><li>Work Ethic: Highly motivated individuals with a strong work ethic. </li><li>Proven ability in building relationships and effective multi-touch cross/upselling throughout a relationship. </li><li>Experienced problem solver and proactive communicator with excellent communication, interpersonal, and sales-driven soft skills. </li><li>Commitment to delivering an exceptional customer experience through multi-touch cross/upselling service model. </li><li>Ability to perform in a fast-paced environment, having accountability of own metrics and results.&nbsp;</li><li>Hold a valid full-time working visa (no student visas accepted).&nbsp;</li></ul>&nbsp;&nbsp;Ideally, you already have:&nbsp;<ul><li>Experience in social media and/or digital marketing.&nbsp;</li><li>Familiarity with online advertising platforms or performance marketing concepts.&nbsp;</li></ul>&nbsp;What we offer:&nbsp;<ul><li>Indefinite contract</li><li>Competitive remuneration package (14 Salaries)</li><li>Opportunities for international Career through Concentrix International Mobility program</li><li>Employee events</li><li>Private health insurance + Dental Care after 3 months employment</li><li>Daily meal voucher in Up Hellas card per working day - €3 per day increasing to €6 per day after 1 year employment</li><li>Free gym and other well-being activities</li><li>Free rooftop cinema with Acropolis views</li><li>Enjoy your lunch break at our brand new corporate cafeteria</li></ul> &nbsp;You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.&nbsp;&nbsp;Please note that non-EU residents must have a valid work permit in Greece to be considered for employment.&nbsp;Concentrix Greece is an equal-opportunity employer&nbsp;

Job Ads Central Customer Care Employee Central Greece, Corporate Sales

customer support specialist int-0442

Intellectica

greek speaking senior ad-sales specialist - sign-on bonus available

Concentrix Greece

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