Donkey Hotels & Resorts

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The Front Desk Shift Leader is responsible for managing his/her shift and guide the Front Desk Agents. Their main focus is to ensure that guests receive a highly personalized experience, which aligns with the hotel's brand, providing an exceptional guest experience.&nbsp;Key Responsibilities:<ul><li>Collaborates with the Front Desk Supervisor to evaluate Front Desk Agents' performance.</li><li>Participates actively in training programs to enhance personal and team growth.</li><li>Maintains high standards of behavior, appearance, and professionalism at all times.</li><li>Greets all guests in a friendly, courteous, and respectful manner.</li><li>Addresses guest complaints in a prompt and appropriate manner to ensure guest satisfaction.</li><li>Manages check-ins, check-outs, and reservations, ensuring proper guest room satisfaction to meet the guest preferences.</li><li>Works closely with various departments to fulfill guest needs and requests, ensuring smooth operations across the hotel.</li><li>Takes on additional duties as assigned by the Front Desk Supervisor, contributing to the efficient operation of the Front Desk.</li><li>Ensures a high level of customer service is maintained, upholding the hotel's values and standards</li><li>Performing other related duties as required by the hotel.</li></ul>&nbsp;Requirements<ul><li>BA in Hospitality and Tourism Management or relevant studies.</li><li>Excellent knowledge of the Greek and the English language – knowledge of any other language would be considered an asset.</li><li>Excellent knowledge of Opera PMS.</li><li>2 years minimum experience as a Front Desk Shift Leader&nbsp;in a 4 or 5* Luxury Hotel</li></ul>&nbsp;Company offers:<ul><li>Fixed Term Contract (season 2026)</li><li>Career development opportunities</li><li>Excellent working environment.</li><li>Accommodation and meals on all working days.</li><li>Transportation from/to staff houses.</li></ul>

Donkey Hotels & Resorts

front desk shift leader– luxury resort, santorini

Donkey Hotels & Resorts

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