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Grant Thornton Greece is a member firm of Grant Thornton International Limited (GTIL), one of the leading organizations delivering audit, tax and advisory services. Grant Thornton’s Outsourcing Services practice is continuously growing, offering high quality services to our clients, committed to “making a difference every day” and is currently seeking to employ a Marketing coordinator&nbsp;(client facing role).The role in more details: <ul><li>Someone responsible for the order to invoice process and the daily communication with customers on any operational issue (orders, deliveries, invoices, returns, queries, complaints).</li><li>Be the first point of contact for the respective customer accounts and develops a cooperative and credible relationship with customers on all operational aspects.</li><li>Communication and co-ordination with internal departments to ensure that customers’ needs are met effectively and efficiently.</li><li>Managing incoming calls and customer service inquiries</li><li>Efficiently handles the order to invoice process by coordinating the rest functions as appropriate so as to ensure that the order is delivered On Time and In Full</li><li>Identifying and assessing customers’ needs to achieve satisfaction</li><li>Communicates with customers under area of responsibility on any operational matter (through phone &amp; e-mail)</li><li>Receives and promptly answers any customer inquiries</li><li>Receives customer orders, credit requests, return requests and promptly captures and process them through SAP</li><li>Receives complaints, logs them and promptly notifies Quality or Regulatory department</li><li>Monitors consignment stock levels - new/revised agreements, SKU lists and stock level adjustments.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Invoice issuing and printing</li><li>Keeps records of customer interactions, process customer accounts and file documents</li><li>Addresses requests and unresolved issues to the designated resource as appropriate&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Reports customer service losses and reason coding (Loss Tree Analysis)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Any other duties or projects as assigned by the Line Manager&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li></ul>To be successful at this role you need the following (hard and soft skills):<ul><li>Bachelor’s degree</li><li>Up to 2 years of work experience, ideally in an administrative role</li><li>Experience in the pharmaceutical or healthcare industry is a plus, but not required.</li><li>Strong organizational skills and attention to detail.</li><li>Fluent communication skills in both Greek and English.</li><li>Ability to manage multiple tasks and meet deadlines.</li><li>Proficiency in Microsoft Office (Word, Excel, PowerPoint)</li><li>SAP Knowledge is a plus</li></ul>

Customer Service Representative

The Fourlis Foot Locker SEE Marketing team is building a high-impact function in a start-up environment. We are seeking a strategic, people-first marketing leader with strong brand go-to-market expertise to drive integrated, world-class campaigns and cross-functional alignment.&nbsp;This role balances brand vision setting with execution, owning go-to-market strategy, messaging, and omni-channel campaign delivery in close partnership with Foot Locker Inc. and key brand partners.Main Responsibilities:<ul><li>Gather customer and market insights, increase customer conversions, and generate more qualified leads.</li><li>Establish positioning, identify target audiences, and develop marketing plans with specific objectives across different channels and countries. Plan and manage all promotions, activities, events, social, and campaigns.</li><li>Maintain strong relationships with partner brands marketing teams and develop strategic marketing direction and annual planning for each brand.&nbsp;</li><li>Own and drive go-to-market calendar, planning and messaging strategy alongside marketing channels, leveraging consumer insights and data.</li><li>Oversee the seasonal marketing calendar, ensuring all channel teams have assets, information, and guidelines to deliver effective campaigns across their respective channels. Initiating ideas to implement to ensure we deliver exciting and engaging moments for Foot Locker customers.</li><li>Exceptional inter-departmental collaboration, with Digital, Merchandising and Retail teams. Seamlessly partner with Foot Locker Global Licensee team.</li><li>Manage all external agency relationships &amp; mall marketing relationships</li><li>Develop creative briefs and guide creative direction to meet objectives for all advertising and public-facing communications, including print, digital, and video assets. Be the brand guardian for Foot Locker.</li><li>Able to dissect the cultural, street fashion and competitor landscape to identify opportunities and trends in the market for Foot Locker to maximise upon.</li><li>Deliver campaigns and brand experiences that activate our brand platform, The Heart of Sneakers, and drive relevance and demand, with a contemporary tone of voice.</li><li>Create and execute Social Media awareness content creation strategy, fueling consumer engagement, adhering to Foot Locker brand standards. Develop Influencer network across SEE region.</li><li>Set campaign goals, KPIs &amp; ROI and analyze and package program results and key takeaways, executing x-channel reporting routines.</li><li>Setup &amp; lead a centralized regional team of marketers based in Athens, complemented by limited local in-country tactical resources.</li><li>Launch &amp; scale FLX platform Foot Locker’s loyalty program &amp; localize offering to drive acquisition, repeat purchase and incremental lifetime value of consumers. Partner with ecommerce team, to align on commercial execution proposition.</li></ul>Qualifications<ul><li>8+ years of experience in marketing, brand, or advertising, ideally in retail or matrix organizations.</li><li>Strong passion for sneakers, street culture, and youth consumer trends.</li><li>Proven people leadership and cross-functional collaboration experience.</li><li>Highly proactive, resourceful, and comfortable in fast-paced environments.</li><li>Excellent communication, presentation, and influencing skills.</li><li>Fluent in English.</li><li>Strong budget management and results-driven mindset.</li></ul>We offer:<ul><li>Career Growth: We invest in your professional development with continuous learning opportunities, mentorship programs, and clear career progression paths.</li><li>Comprehensive Benefits: We offer competitive compensation package, Bonus plan, health insurance, and other benefits to support your well-being.</li><li>Generous employee discounts in all Fourlis concepts – INTERSPORT, IKEA, Foot Locker</li><li>Inclusive Environment: We celebrate diversity and are dedicated to creating an inclusive environment where everyone feels welcome and respected.</li><li>We'd love to hear from you if you are a highly motivated and results-oriented individual with passion.</li></ul>

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customer service representative

Grant Thornton Greece

brand activation manager

Foot Locker

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