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Aoristou

FullTime

OnSite

Hybrid

As a&nbsp;Contact Center Agent,&nbsp;you will be responsible for:<ul><li>Answer inbound and outbound calls in a timely and friendly manner</li><li>Manage the incoming chat</li><li>Identify customers needs, clarify information, provide solutions and manage complaints</li><li>Manage and process customers’ requests in collaboration with other departments</li><li>Collect lead for prospective/existing customers</li><li>Manage the emails and check of supporting documents</li></ul>Knowledge, Skills &amp; Experience<ul><li>Lyceum, IEK, BSc degree</li><li>Previous experience in insurance industry/ customer support role/customer service or equivalent</li><li>Computer use competency (MS Office/ CRM system)</li><li>Excellent knowledge of English language</li><li>Certification (level A) for the provision of insurance advisory services will be considered a plus</li><li>Strong communication, negotiation and interpersonal skills</li><li>Customer focus and adaptability to different personality types</li><li>Flexibility and adaptability in performing additional tasks where needed</li></ul>What we offerOur goal is to attract the best of the best and to ensure that our people enjoy their work environment. Thus, we offer our employees a variety of benefits:<ul><li>The opportunity to work in a leading multinational insurance company with prominent positioning in the local market</li><li>Continuous training and development opportunities</li></ul>

Contact Center Agent

Based in Athens, Greece, the successful candidate will be managing client calls, providing accurate information about the clinic’s services, and actively promoting solutions to secure client engagement and sales.Key activities and responsibilities of this role include:<ul><li>Handling inbound and outbound calls, presenting, promoting and selling the clinic’s products, services and solutions</li><li>Assessing client needs and providing accurate assistance and information tailored to their requirements</li><li>Accurately logging all client interactions and maintaining up-to-date records in the CRM system</li><li>Building trust and rapport with potential clients to encourage loyalty and long-term relationships</li><li>Delivering exceptional customer service in a professional and courteous manner</li><li>Any other task that may be required from time to time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s degree</li><li>1–2 years of experience in a call center or customer support role</li><li>Knowledge of Microsoft Office suite (Word, Excel)</li><li>Familiarity with ERP or CRM software is highly desirable</li><li>Fluent in Greek and proficient in English, both written and verbal</li></ul>&nbsp;Core competencies of a successful candidate:<ul><li>Strong communication and persuasion skills, with the ability to build trust and engage clients over the phone</li><li>Service-oriented mindset with excellent problem-solving abilities</li><li>Positive and professional attitude, thriving in a fast-paced environment</li><li>Highly organized with the ability to manage tasks independently or as part of a collaborative team</li></ul>

Call Center Sales Agent int-0258

You will handle direct communication with customers, insurance agents, and bank employees, resolving all issues related to health claims efficiently and empathetically.Your day-to-day:<ul><li>Handle inbound and outbound communication with customers regarding claims and policy coverages</li><li>Support insurance agents and bank employees with claim status and coverage inquiries</li><li>Follow up on unresolved customer requests and pending documentation (from MedNet or internal departments) to accelerate claim processing</li><li>Produce reports on incoming business flow and client communication outcomes</li><li>Provide feedback to the sales network based on customer interactions</li><li>Propose solutions and aim for high first-call resolution rates</li><li>Manage incoming written communication from customers</li><li>Support the complaints department by providing feedback on incoming cases</li><li>Handle communication for EB claims (for the part managed in-house for the Piraeus Bank group policy)</li><li>Track claims cycle time and monitor relevant KPIs</li></ul>Qualifications:<ul><li>Previous experience within customer service at least 3-5 years (e.g. call center representative, customer service desk, phone sales)&nbsp;</li><li>Previous experience related to claims area &nbsp;</li><li>Very good knowledge of the products and existing processes &nbsp;</li><li>Very good knowledge of English, both verbal and written&nbsp;</li><li>Computer literacy &nbsp;</li><li>University degree preferably in Insurance or Nursing &nbsp;</li><li>Strong interest in medical information and risk management&nbsp;</li><li>Knowledge of Medical Conditions.</li></ul>Personal Profile:<ul><li>Excellent communication and interpersonal skills</li><li>Positive attitude and customer-centric mindset</li><li>Strong conflict resolution and argument-handling capabilities</li><li>Attention to detail and fast learning ability</li><li>Comfortable working under pressure and in a fast-paced, multitasking environment</li><li>Effective oral and written interaction with customers and Sales Network</li><li>Flexibility to work in shifts</li><li>Proactive in proposing alternatives and solutions</li></ul>What we offer:<ul><li>Extensive training opportunities - on-demand and on-site options, webinars, seminars, and fully covered certifications.</li><li>Partnership with multiple educational institutions across Greece for advanced education, with tuition support.</li><li>Comprehensive Health Insurance that keeps you safe, with peace of mind and financial protection in times of need.</li><li>Pension Scheme to secure your financial future and ensure you can plan confidently for the years ahead.</li><li>Well-being and work-life balance, including extra days off for medical emergencies, no medical note needed, and support for working parents.</li><li>Recognition and rewards for excellence, including bonuses and salary increases based on your contribution throughout the year.</li><li>Monthly meal allowance that can be used at supermarkets and cafeterias, including our own offices' cafeteria.</li><li>Recently renovated offices, central location, with easy access</li></ul>

Claims Support Center

We at&nbsp;Nova, a very young and dynamic team, the 2nd largest telecom provider in Greece, looking for a dynamic IS/ Call Center Systems Specialist&nbsp;to be part of our Call Center Systems team.&nbsp;You have a challenging mission for:&nbsp;ensuring smooth operation, optimization, and high availability of ACD, IVR, dialer, and VoIP systems. You will handle advanced troubleshooting, implement upgrades, support security and capacity planning, and drive continuous improvements in call center technologies.What&nbsp;you will&nbsp;do:<ul><li>Manage and maintain call center systems (ACD, IVR, dialers, VoIP).</li><li>Perform system upgrades, patches, and configuration changes.</li><li>Monitor system performance and ensure high availability.</li><li>Provide second-level and third-level support for system-related issues.</li><li>Diagnose and resolve complex telephony and application problems.</li><li>Collaborate with vendors and internal teams for escalated issues.</li><li>Configure call routing, IVR menus, and agent profiles.</li><li>Optimize workflows and implement new technologies to improve efficiency.</li><li>Prepare technical documentation for internal use.</li><li>Generate performance reports and assist in capacity planning.</li><li>Help ensure compliance with data protection and security standards.</li><li>Support implementation of access controls.</li><li>Assist in planning and deploying new call center technologies.</li><li>Participate in testing and quality assurance for new implementations.</li><li>Stay updated on emerging call center technologies.</li><li>Suggest improvements to enhance system reliability and efficiency.</li></ul>It would be great if you have:<ul><li>A University Degree in relevant field</li><li>3+ years of experience in a similar role</li><li>Previous experience in the telecommunications sector is appreciated</li><li>Basic Knowledge of Contact Center Platforms - Familiarity with tools like Genesys, Avaya, or Cisco (basic navigation and configuration).</li><li>Understanding of Telephony Concepts</li><li>Basic knowledge of VoIP principles, call routing, and queue management.</li><li>Basic knowledge of ASR and NLU technology</li><li>Reporting Basics - Generating standard performance reports (AHT, call volumes) using built-in tools.</li><li>Troubleshooting Fundamentals - Ability to identify and escalate system issues.</li><li>Streamlining workflows for efficiency and cost-effectiveness.</li><li>Ensuring adherence to regulatory standards and internal policies.</li><li>Good communication Skills, clear interaction with team members and vendors.</li><li>Ability to follow troubleshooting guides and escalate effectively.</li><li>Having the capacity to understand the impact of systems on customer experience.</li><li>Willingness to learn new systems and processes quickly.</li></ul>What will you get:<ul><li>Wellness programs to keep yourself fit.</li><li>Mobile voice and data to talk.</li><li>Discounts on&nbsp;Nova Fixed / Mobile / TV&nbsp;for you, friends, family.</li><li>Flexy work from home to balance your life.</li><li>Private Insurance program to check up on your health.</li></ul>

IS/ Call Center Systems Specialist

We are currently looking for professional and customer-focused&nbsp;Call Center Agents&nbsp;to join our dynamic team at SKY express in Athens. As a Call Center Agent, you will serve as the first point of contact for our passengers, handling flight bookings and travel-related inquiries, to ensure a positive customer experience and uphold our brand’s commitment to excellent customer service.<hr>Responsibilities: <ul><li>Address customer needs and requests through inbound calls and emails.</li><li>Process bookings, issue tickets, and manage reservation changes.</li><li>Provide accurate and timely information to passengers and airport teams.</li><li>Handle requests and complaints with a customer-first mindset.</li></ul><hr>Competences: <ul><li>Customer oriented with strong communication (verbal and written) and negotiations skills.</li><li>Excellent problem-solving skills with a calm and empathetic approach.</li><li>Able to work under pressure and multitask in a dynamic environment.</li><li>Team player with a result-driven mindset and attention to detail.</li><li>Willingness to learn and grow within the role.</li></ul><hr>Requirements: <ul><li>Bachelor’s degree.</li><li>Previous working experience in a Customer Service or Call Center will be considered an asset.</li><li>Fluency in English (written and spoken). Multilingual ability (French and/or German, Italian language) are a plus.</li><li>IT literate (excellent knowledge of MS Office).</li><li>Flexibility to work in rotating shifts.</li></ul><hr>Why Join Us?<ul><li>Competitive Salary &amp; Allowances.</li><li>Ongoing Training &amp; Professional Development.</li><li>Travel benefits on SKY express flights (including a’ grade family members).</li><li>Join an airline with a strong commitment to safety, reliability, and operational excellence.</li><li>A supportive and collaborative work culture that values innovation and safety.</li></ul><hr>About SKY express:SKY express&nbsp;is a rapidly growing airline, enhancing connectivity across its expanding network. As Greece’s leading carrier for domestic travel, it serves 33 destinations nationwide. Additionally, its international footprint continues to grow, now covering 26 destinations.The company has established significant partnerships with leading international carriers, further enhancing its global reach.The airline operates the youngest fleet in Greece, consisting of 29 brand-new aircrafts, including Airbus A321neo, Airbus A320neo, and ATR 72-600.In 2024, SKY express was honored with the&nbsp;Innovation Airline Award 2024&nbsp;for the second consecutive year by the European Regions Airline Association (ERA), highlighting its commitment to a sustainable future.As we continue to grow and innovate, we’re excited to welcome you to the SKY express family.<hr>Join us on this remarkable journey!

Call Center Agent (Athens based)

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.DescriptionWe are looking for an enthusiastic Team Leader for one of our clients. Join our team of #GameChangers in Athens and bring out your communication skills in German.Why join usAre you passionate about delivering a unique customer experience and have a natural drive to help people? Then join our fun-loving, multicultural team of #GameChangers at Concentrix Greece and use your communication skills in German.What we offer:<ul><li>Indefinite contract</li><li>Competitive remuneration package (14 Salaries/year)</li><li>Achievable monthly performance bonus</li><li>Daily meal voucher in Up Hellas Mastercard</li><li>Private health insurance + Dental Care</li><li>Opportunities for international Career through Concentrix International Mobility program</li><li>Employee events</li><li>Free gym, well-being activities, and a rooftop cinema with Acropolis views</li></ul>What you’ll be doing:Essential Functions/Core Responsibilities<ul><li>Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements.</li><li>Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly.</li><li>Identify performance-related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment.</li><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations.</li><li>This is a client-facing role, maintaining close communication to ensure alignment on deliverables and expectations.</li><li>Regularly present results and progress to clients, ensuring transparency and ongoing collaboration.</li><li>Communicate expectations to employees and provide timely updates.</li><li>Provide subject matter expertise in handling escalated customer calls as needed.</li><li>Conduct team meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities.</li><li>Stay current on internal work processes, policies, and procedures. Attend required manager development training.</li><li>Promote the Concentrix values through both behavior and attitude, including being an advocate for team members.</li></ul>Candidate Profile<ul><li>Team Leader experience is required.</li><li>BPO or contact center experience is an advantage.</li><li>Fintech experience would be considered an advantage.</li><li>Highly motivated individual with skills to develop and coach team members to achieve performance expectations.</li><li>Work well under pressure and follow through on items to completion.</li><li>Strong communication skills, both written and verbal.</li><li>Ability to lead a team in multi-tasking, prioritization, and meeting timelines on deliverables.</li><li>Ability to mentor, coach, and provide direction to a team of employees.</li><li>Willingness to work a flexible schedule.</li><li>German (C1) and English (B2) proficiency.</li></ul>

Team Leader with German

Η BFS GROUP&nbsp;επίσημος συνεργάτης της NOVA του ομίλου UNITED GROUP , ένα από τα μεγαλύτερα CALL CENTER με έδρα τον Αγ. Δημήτριο προσφέρει μερική ή πλήρη απασχόληση για τη διαχείριση υφιστάμενου και μη πελατολογίου.Απαραίτητα Προσόντα:<ul><li>Απόφοιτοι Λυκείου</li><li>Διάθεση για δουλειά και επαγγελματική εξέλιξη</li><li>Ευχέρεια στην επικοινωνία</li><li>Ευγένεια – Ομαδικό Πνεύμα</li></ul>&nbsp;Προσφέρονται:<ul><li>Υψηλός σταθερός μισθός αναλόγως προσόντων και extra prim παραγωγικότητας</li><li>Σύμβαση διάρκειας αορίστου χρόνου</li><li>Ανταγωνιστικά bonus παραγωγικότητας</li><li>Συνεχής εκπαίδευση από στελέχη της Wind – Nova</li><li>Επαγγελματική ανέλιξη</li><li>Απογευματινή full &amp; part time απασχόληση</li><li>Δυνατότητα τηλεργασίας</li><li>Extra υγειονομικές παροχές και Δωρεάν Παροχές Υγείας</li><li>Εύκολη πρόσβαση (δίπλα ακριβώς στο μετρό Αγ. Δημήτριος)</li><li>Δυνατότητα συμμετοχής σε διαγωνισμούς για το επόμενο rising star του ομίλου μας</li></ul>Στην BFS Group, μια από τις κορυφαίες εταιρείες στον χώρο του Customer Experience Management ,έχεις την ευκαιρία να ξεκινήσεις μια νέα επαγγελματική πορεία ως εκπρόσωπος των μεγαλύτερων εταιρειών στην Ελλάδα. Έλα στην ομάδα μας και κάνε τα όνειρά σου πραγματικότητα!!! Γίνε και εσύ μέλος&nbsp;μιας εταιρείας που προάγει ίσες ευκαιρίες για όλους, με σεβασμό στη διαφορετικότητα, ανεξαρτήτως εθνικότητας, ηλικίας, φύλου και θρησκείας.&nbsp;Σας περιμένουμε με χαρά στην Ομάδα μας!&nbsp;&nbsp;

Υπάλληλοι Γραφείου για τη NOVA - ΑΠΟΓΕΥΜΑΤΙΝΗ απασχόληση

Η BFS Group αναζητά call center agents για το τμήμα πωλήσεων για λογαριασμό της Nova. Οι πωλήσεις αφορούν πελάτες που έχουν εκδηλώσει ενδιαφέρον μέσω digital campaigns, Facebook, Google κλπ. Απαραίτητα προσόντα:<ul><li>Ανεπτυγμένη ικανότητα επικοινωνίας &amp; Πελατοκεντρική αντίληψη</li><li>Εμπειρία και ευχέρεια στην τηλεφωνική εξυπηρέτηση</li><li>Άριστη χρήση του προφορικού λόγου</li><li>Άριστες επικοινωνιακές δεξιότητες και ομαδικό πνεύμα εργασίας</li><li>Θέληση για μάθηση, αίσθηση υπευθυνότητας και προσανατολισμό στο αποτέλεσμα</li></ul> Προσφέρονται:<ul><li>Υψηλός σταθερός μισθός αναλόγως προσόντων και extra prim παραγωγικότητας με συνολικές αποδοχές έως και 1.200€</li><li>ΤΑ ΥΨΗΛΟΤΕΡΑ BONUS ΤΗΣ ΑΓΟΡΑΣ</li><li>Full time – Μόνιμη ή μερική απασχόληση</li><li>Άμεση πρόσληψη από την εκπαίδευση</li><li>Ασφάλιση και δωρεάν πρόγραμμα υγείας</li><li>Ένταξη στις εταιρικές παροχές &amp; προνόμια</li><li>Συνεχής εκπαίδευση &amp; καθοδήγηση</li><li>Ευκαιρίες επαγγελματικής ανέλιξης</li><li>Συμμετοχή σε διαγωνισμούς για το επόμενο rising star του ομίλου μας</li><li>Εύκολη πρόσβαση (δίπλα ακριβώς στο μετρό Αγ. Δημήτριος)</li></ul>Στην BFS Group, μια από τις κορυφαίες εταιρείες στον χώρο του Customer Experience Management ,έχεις την ευκαιρία να ξεκινήσεις μια νέα επαγγελματική πορεία ως εκπρόσωπος των μεγαλύτερων εταιρειών στην Ελλάδα. Έλα στην ομάδα μας και κάνε τα όνειρά σου πραγματικότητα!!! Γίνε και εσύ μέλος μιας εταιρείας που προάγει ίσες ευκαιρίες για όλους, με σεβασμό στη διαφορετικότητα, ανεξαρτήτως εθνικότητας, ηλικίας, φύλου και θρησκείας.Σας περιμένουμε με χαρά στην Ομάδα μας!&nbsp;

Διαχείριση Αιτημάτων Leads/Digital Campaigns NOVA

Your potential has a place here with TTEC’s award-winning employment experience. As a Quality Assurance Specialist working on site in Athens, you’ll be a part of bringing humanity to business. #experienceTTECWhat You’ll be DoingDo you have a passion to help boost performance? Do you love pinpointing areas for improvement?You’ll evaluate and analyze customer interactions to improve customer experience and satisfaction scores. Your active listening skills will help make sure proper information is being given to customers while you analyze spreadsheets to pinpoint any patterns to help guide performance training. This includes making sure employees are giving proper verbal statements, client requirements and policies are being met, and finding similarities between associate scripts.You'll report to the Quality Assurance Manager. You’ll contribute to the success of the customer experience as well as the overall success of the team.During a Typical Day, You’ll· Assists the Quality/Training Manager and Assistant Manager in auditing Key Performance Indicators (KPIs) for TTEC Operations, like outgoing correspondence and external survey results.· Review and evaluate operational procedures, including Customer Service interactions from all communication channels, service requests, refund processing, Transponder fulfillment, outgoing correspondence, and future quality review implementations.· Coordinates the logistics and conducts related audits, including sample selection, documentation, and reporting of results.· Facilitate periodic calibration sessions with the Customer Service department and all other areas of operations to ensure consistency in the evaluation process.· Assist the Quality/Training Manager and Assistant Manager with administrative functions, including developing Standard Operating Procedures (SOPs), Quality Standard Definition Document (QSDD), Quality Forms, and coordinating quality recognition programs.· Assist with the data and analysis of quality reports in conformance with agreed-upon formats, including developing reports when necessary.· Performs special projects as required, such as assisting with the development, research, and delivery of new training or other necessary duties.· Flexibility to perform job duties on-site, off-site, or remote, as business needs dictateWhat You Bring to the Role· High school diploma or equivalent· 6 months or more of customer service and call center experience· Understanding, interpreting, and manipulating data for reportingWhat You Can Expect· Supportive of your career and professional development· An inclusive culture and community minded organization where giving back is encouraged· A global team of curious lifelong learners guided by our company values· Ask us about our paid time off (PTO) and wellness and healthcare benefits· And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) &nbsp;Visit https://mybenefits.ttec.com/ for more information.

Dutch Speaking Specialist, Quality Assurance - Bilingual

Our Dispatching team is growing and we are looking for our new superstar Dispatchers to organize deliveries accurately and efficiently, and take our operations to the next level!In this role your main goal will be to use verbal and written communications to expedite deliveries to our customers. You will monitor "delivered by efood" orders in real-time, making sure that everything works flawlessly. You will use your good judgment to make decisions in a fast-paced environment in order to lift any blockers on our riders' way to the PERFECT delivery!What you’ll do:&nbsp;<ul><li>Monitor orders and handle issues from the watchlist</li><li>Manage multiple incoming interactions simultaneously and effortlessly determine which take priority</li><li>Ensure that delivery zone performance and delays are on track and make corrective actions proactively and whenever needed</li><li>Handle contact from partners, riders &amp; customers through chat &amp; calls</li><li>Monitor order routing and make adjustments</li><li>Inform and provide feedback on customers for their order status if and when needed,&nbsp;and contact the partners when required</li></ul> What you need to be successful <ul><li>1-2 years of previous experience in a customer facing role within call center environment</li><li>Previous experience as dispatcher will be considered a plus</li><li>Problem-solving mindset, with the ability to find the best solution to every customer related issue</li><li>Multitasking and critical thinking</li><li>Attention to detail</li><li>Great communication skills</li><li>Excellent computer and typing skills</li><li>BSc degree will be considered a plus</li></ul> Who we are efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. What's in it for you <ul><li>We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in!</li><li>We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!</li><li>We take care of you with Private Medical &amp; Life Insurance from day #1 to keep you healthy and happy!</li><li>We prioritize your mental health and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches. 🧠&nbsp;</li><li>We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!</li><li>Are you a cappuccino lover ☕? Do you desperately want a cookie? Our cafeteria got you covered!</li><li>If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped!</li><li>We are passionate about exploring, growing &amp; learning and our Global Mobility plan is created to help our people find their purpose&nbsp;around the world! 🌎</li></ul>Life@efood:At efood, no day is the same as the day before!efooders know that working and having a good time aren't the opposite and that’s why every day at efood is a new adventure!We always aim higher and we thrive in finding solutions to push our limits further! We care about our customers, our employees, and our society.We seize every opportunity to celebrate achievements and milestones, but we also celebrate small things (like Fridays!)Every efooder is part of a fast-growing multinational company, with endless opportunities for professional growth and acquisition of new skills! We have an established, yet super creative and fun working environment, with talented and ambitious people whose ultimate goal is to maintain efood as the ideal workplace!&nbsp;Hungry enough to join us?efood collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.

Job Ads Center Manager Greece, Customer Service / Call Center

contact center agent

Eurolife FFH

call center sales agent int-0258

Intellectica

claims support center

NN

is/ call center systems specialist

NOVA

call center agent (athens based)

SKY express

team leader with german

Concentrix Greece

υπάλληλοι γραφείου για τη nova - απογευματινη απασχόληση

BFS Group

διαχείριση αιτημάτων leads/digital campaigns nova

BFS Group

dutch speaking specialist, quality assurance - bilingual

TTEClife

dispatcher (customer care)

efood

Jobily.gr

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