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OROS Luxury Beach Resort follows the tradition of Pilot Hotels, a pioneer of Tourism in Crete.With over 30 years of operations, is established in the European market with many International awards.The resort spans an area of 100 hectares, between the beach and the mountains.300 rooms in 10 different categories with 4 restaurants, 3 bars, SPA &amp; Wellness, conference center and recreation facilities.Over 200 employees seize the opportunity to work in a pleasant, professional environment with opportunities to develop.1. To constantly strive to meet guest's expectations2. To ensure through effective supervision that all services offered in the Housekeeping Department are available and carried out with the utmost efficiency and courtesy at all times.3. To liaise with the Laundry and Engineering Departments to ensure the smooth flow of linen supplies and repair work.4. To liaise with the Front Office on anticipated guest check-ins, check-outs, roomassignments and rooming list5. To conduct periodic inspections of all hotel areas to check the cleaning standard.6. To be responsible for the inventory of guest supplies, linen, uniforms, and the ordering and replacement when necessary.7. To be responsible for ordering cleaning supplies and guest supplies, and to check that they are handled, and stored correctly.8. To make recommendations to management for modernization of equipment, cleaning methods and the set-ups of guest supplies.9. To liaise with the hotel's contracted companies for pest control to ensure an effective programme is constituted and maintained.10. To ensure that all rooms are checked before the arrival of the guest for 100%readiness.11. To ensure that all safety rules, emergency procedures and fire prevention regulations are strictly enforced by the employees.12. To ensure proper arrangement and maintenance of flowers and plants. in the guest rooms and Public Areas.13. To assist in the planning and implementation of the hotel's rehabilitation plans as appropriate.14. To conduct regular Housekeeping meetings to keep employees informed of policies and procedures, special events, further improvement plans and guest comments.

Housekeeping Manager

The Guest Experience colleague is responsible for delivering seamless, personalized, and exceptional service throughout the entire guest journey—pre-arrival, arrival, in-house, and post-stay. This role combines the responsibilities of guest communication, concierge services, call center management, reservations support, and in-person host duties. &nbsp;Guest Journey Management:&nbsp;<ul><li>Manage and support all stages of the guest journey: pre-arrival, arrival, in-house, and post-stay.</li><li>Send pre-arrival communication, gather guest preferences, prepare itineraries.</li><li>Organize warm welcomes and fond farewells.</li><li>Conduct in-room check-ins and collect preferences during the stay.</li><li>Ensure all guest expectations are met and exceeded.&nbsp;</li></ul>Call Center &amp; Communication Hub:&nbsp;<ul><li>Handle all incoming calls and emails promptly and professionally.</li><li>Support the operation of the guest messaging hub.</li><li>Manage communication between guests and departments using ALICE, Opera, OpenTable/SevenRooms, radio, phone, and email.&nbsp;</li></ul>Reservations &amp; Concierge Services:&nbsp;<ul><li>Manage dining reservations and book activities, spa, transfers, boats, helicopters, kids club, babysitting.</li><li>Coordinate amenities and special items with departments.</li><li>Provide recommendations for external services.&nbsp;</li></ul>Guest Relations &amp; Service Delivery:&nbsp;<ul><li>Provide immediate assistance with guest requests and deliver items or services directly to rooms.</li><li>Maintain high standards in performing host services such as welcome drink, wake-up service, in-room check-in, unpacking, aromatic bath, cigar service, etc.&nbsp;</li></ul>Operational Excellence:&nbsp;<ul><li>Maintain strong collaboration with all resort departments.</li><li>Use all required systems with proficiency.</li><li>Maintain knowledge of room categories, rates, amenities, schedules, events, VIP movements.</li><li>Record guest issues and ensure complaints are resolved.</li><li>Follow LQA &amp; Forbes service standards.&nbsp; &nbsp;</li></ul>Skills, Qualifications &amp; Requirements:&nbsp;<ul><li>Bachelor’s degree or High School Diploma.</li><li>Minimum 1–2 years’ experience in guest relations, concierge, contact center, or luxury service roles.</li><li>Strong English communication; additional languages beneficial.</li><li>Computer literacy: Opera, ALICE, MS Office, OpenTable/SevenRooms.</li><li>Ability to multitask and work under pressure.</li><li>Excellent grooming and customer service.&nbsp;</li></ul> What We Offer<ul><li>A dynamic and collaborative work environment in a world-class luxury resort.</li><li>Career growth opportunities within One&amp;Only Resorts.</li><li>Continuous training and professional development.</li><li>Competitive salary and benefits package.</li><li>Private health insurance.</li><li>Exclusive discounts at partner businesses.</li></ul>&nbsp;

Guest Experience Agent | One&Only Aesthesis, Athens (18917)

Deliver personalized and attentive service to guests by managing and replenishing in-room amenities in suites and rooms. Offer a seamless and luxurious in-room experience that combines convenience, comfort, and attention to detail.About the Role At Four Seasons Astir Palace Hotel Athens (ranked No. 17 in the World’s 50 Best Hotels), we are seeking a highly engaged Amenities Attendant to join our In-Room Dining &amp; Amenities team for the Season 2026 (minimum 6 or 7 months contract). Provide professional, timely, and discreet service while ensuring each guest’s in-room experience exceeds expectations.What You Will Do<ul><li>Deliver and refresh in-room amenities according to room category guidelines.</li><li>Stock each room and amenity according to management standards.</li><li>Monitor the quality and expiration dates of all items, replacing as necessary.</li><li>Maintain cleanliness and organization of amenities and service areas.</li><li>Dust shelves, refresh cups, glasses, and accessories as needed.</li><li>Anticipate guest needs, respond to requests, and offer suggestions to enhance the experience.</li><li>Assist with in-room dining orders, private bar replenishment, and F&amp;B deliveries as requested.</li><li>Support public space F&amp;B stations, including morning coffee service or special occasions.</li><li>Collaborate closely with housekeeping and other F&amp;B teams to coordinate timely in-room service.</li><li>Follow all safety, hygiene, and service protocols, including food handling and sanitation regulations.</li></ul>What You Bring<ul><li>High School Diploma or equivalent experience.</li><li>Applicants must have European Passport or the legal right to work in Greece.</li><li>Previous experience in amenities service, in-room dining, or F&amp;B service is an advantage.</li><li>Strong attention to detail, organizational skills, and ability to work discreetly in a fast-paced environment.</li><li>Fluency in English is essential; proficiency in Greek is an advantage.</li><li>Food handling and sanitation certification is a plus.</li><li>Flexibility to work a rotational schedule, including occasional overnight shifts.</li></ul>What We Offer<ul><li>Competitive Salary and comprehensive Benefits Package.</li><li>Complimentary Employee Meals, Bus Transportation, Uniform &amp; Laundry Services.</li><li>Ticket Restaurant monthly allowance of €100.</li><li>Complimentary Nights at Four Seasons Hotels &amp; Resorts globally.</li><li>Employee Recognition Program.</li><li>Opportunities for Global Travel through Task Forces and Transfers.</li><li>Access to Four Seasons global Training &amp; Development programs.</li></ul>Schedule &amp; Hours Summer Seasonal Job – 5 working days per week, with 2 days off. Schedule is flexible and may change weekly according to business needs.If you are passionate about delivering exceptional in-room amenities service in a world-class luxury environment and want to be part of a highly skilled team, we want to hear from you!

Job Ads Category Manager Greece, Tourism / Hotels

housekeeping manager

OROS Luxury Beach Resort

guest experience agent | one&only aesthesis, athens (18917)

One&Only Resorts

amenities attendant (seasonal 2026) req10364149

Four Seasons Athens Astir Palace

Jobily.gr

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