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Reporting to Marketing &amp; Communication Manager, the role oversees a team of two responsible in the areas of internal &amp; external communications and customer communications, as well as leads the relationship with the PR agency.Your day-to-day:Internal Communications:<ul><li>Own the internal communications strategy and editorial calendar (emails, newsletters, viva engage platform, intranet, Town Halls content), and work together with HR, IT, and business leaders to identify themes aiming to keep employees informed and engaged.</li><li>Lead content development, editing, and final approvals for internal communications.</li></ul>External Communications<ul><li>Media Relations: Build and manage relationships with journalists and media outlets.</li><li>Lead the publicity strategy and the content development (press releases, articles, interviews, etc.). Collaborate with different functions to create content that enhances the company’s presence and aligns with NN’s strategy.</li><li>Supervise the media coverage monitoring &amp; reporting and proactively address any issues or opportunities.</li><li>Prepare and support senior managers for appearances in the media, interviews, podcasts and other speaking opportunities.</li><li>Cooperate with Digital Marketing to identify themes for NN’s social media calendars and lead the LinkedIn calendar.</li></ul>Crisis Communications &amp; Issues Management<ul><li>Develop and maintain crisis communication plans, protocols, and escalation paths.</li><li>Lead internal and external communications during crisis situations.</li><li>Coordinate messaging with Legal, HR, Operations, and senior leadership.</li><li>Conduct post-crisis reviews and continuous improvement actions.</li></ul>Customer Communications<ul><li>Oversee all customer-facing communications across channels (website, email, service updates), ensuring that messaging is clear, consistent, and aligned with brand values.</li><li>Lead the development of NN’s loyalty program.</li></ul>Team Leadership &amp; Budget Management<ul><li>Lead, coach, and develop a team of two communications professionals.</li><li>Manage agency relationships, vendors, budgets, and timelines to ensure ROI.</li></ul>Qualifications:<ul><li>Bachelor’s degree in Communications, Journalism, Marketing, Public Relations, or related field.</li><li>7–10+ years of experience in internal and external communications or PR roles.</li><li>Proven people management experience and cross-functional leadership.</li><li>Strong experience in media relations, crisis communications, and executive communications.</li><li>Hands-on experience with Digital PR tools.</li><li>Excellent written and verbal communication skills in English.</li><li>Advanced communication and presentation skills.</li><li>Strategic and creative thinking with a pragmatic mindset.</li><li>Strong people management and team leadership skills.</li><li>Client- and customer-oriented approach.</li><li>Ability to work under pressure and meet deadlines.</li><li>Strong organization, planning, and risk management skills.</li><li>Confidence, decisiveness, and negotiation skills.</li></ul>What we offer:<ul><li>Extensive training opportunities – on-demand and on-site options</li><li>Partnerships with educational institutions across Greece for advanced education, with tuition support</li><li>Comprehensive Health Insurance for peace of mind and financial protection</li><li>Pension Scheme to secure your financial future</li><li>Well-being and work-life balance programs</li><li>One-time budget for home-office equipment</li><li>Recognition and rewards for excellence</li><li>Monthly meal allowance</li><li>Recently renovated offices in a central location with easy access</li></ul>

Internal & External Communications Team Head - Fixed term REQ2706370

Are you looking to kick off your career journey? Do you like the idea of joining the European PayTech? If so, you are at the right place! Our Graduate Program offers you the chance to create your unique career path within our diverse international team, operating in more than 25 countries. Rotate among different departments, learn from experienced professionals, and make a difference by working on real business cases. About the Program Our Graduate Program is more than a learning path, it's a journey where you will work on real business cases and have a direct impact on business results. What Can You Expect? •&nbsp;&nbsp;&nbsp;&nbsp;Career Path: Start with a permanent contract from day one. Over 12 months, experience two rotations across departments and transition into a landing role where you can continue to grow. •&nbsp;&nbsp;&nbsp;&nbsp;Training &amp; Development: Receive a well-structured, dedicated Project Management training program, tailored to strengthen your ability to lead projects and deliver results. Plus, gain access to a wide range of learning opportunities through our Digital PayTech University, empowering you to continuously build your skills and expand your knowledge. •&nbsp;&nbsp;&nbsp;&nbsp;Impact &amp; Networking: Contribute to real business solutions and expand your network by working alongside talented colleagues and senior leaders from across Europe. &nbsp; Who are We Looking For? If this sounds like you, we encourage you to apply: •&nbsp;&nbsp;&nbsp;&nbsp;You have graduated within the past 12 months or will graduate within the next 6 months with a master’s degree in Economics, Business, Marketing, or related fields, and are available to work full-time. •&nbsp;&nbsp;&nbsp;&nbsp;You are fluent in English and Greek. •&nbsp;&nbsp;&nbsp;&nbsp;You bring international experience, whether through study, work abroad, or collaboration in a global environment. •&nbsp;&nbsp;&nbsp;&nbsp;You are a career starter with no more than one year of professional experience. •&nbsp;&nbsp;&nbsp;&nbsp;You have the legal right to work in Greece (e.g., residency, visa). •&nbsp;&nbsp;&nbsp;&nbsp;You are committed, curious, and eager to take ownership of projects while thriving in a team environment. •&nbsp;&nbsp;&nbsp;&nbsp;You see formal training as just the beginning and aim to make a difference in everything you do. &nbsp;Diversity, Equity and Inclusion We are committed to building a diverse culture where talents from all walks of life feel they truly belong. By applying to our Graduate Program, you are one step closer to joining us. Next starts with you, everyday. Apply Now! Don't miss out on this amazing opportunity. Apply today and discover what's in it for you! Please ensure both your CV and all answers in the application form are completed in English.About UsAre you interested in joining one of Europe's leading PayTech companies?&nbsp;Do you want to be part of a diverse team, collaborating with colleagues from across Europe? If so, you're in the right place!About the TeamWe are the result of merging Nexi, Nets, and Sia, with a presence in over 25 countries. With over 80 years of experience, we offer plenty of opportunities for personal and professional growth

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internal & external communications team head - fixed term req2706370

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