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The Customer Service Specialist represents first point of contact for Red&nbsp;Bull Customers providing support as well to the internal customers/stakeholders. He/she is responsible for the supply chain execution of finished goods &amp; visibility items and for the execution of the order to cash process. Distills and quantifies key category opportunities (strategic category development through category vision). Works closely with the Trade Marketing team to build the right TM activities with the right execution.RESPONSIBILITIESAreas that play to your strengthsAll the responsibilities we'll trust you with:Collapse all<ul><li>ORDER AND CUSTOMER SERVICE MANAGEMENT<ul><li>Ownership of the end-to-end order management process, for both finished</li><li>goods and VISITs in SAP, including events and services of RB coolers/VISIT items.</li><li>Jointly accountable for driving customer satisfaction and meeting customer related KPIs, ensuring alignment with corporate service standard</li><li>Monitor end-to-end deliveries from 3PL to customers.</li><li>Maintain and update customer master data, including pricing in CPM.</li><li>Ensure timely and accurate preparation of all legalized order</li><li>documentation.</li><li>Act as the key interface with logistics providers.</li><li>Manage the end-to-end resolution of consumer complaints.</li><li>Act as liaison for customer requests related to internal and external certificates.</li></ul></li><li>SYSTEM, PROCESSES &amp; COMPLIANCE<ul><li>Ensure that all processes are executed in compliance with corporate governance and guidelines, escalating deviations to the Key User and</li><li>Operations Manager, while actively contributing to process improvements.</li><li>Oversee goods movement transactions in SAP.</li><li>Maintain and organize all relevant documentation (manuals, guidelines, BPPs), ensuring systematic filing and easy access in line with corporate standards.</li><li>Execute and monitor month-end and year-end closing activities, ensuring the timely completion of all periodic tasks.</li><li>Support the review and reconciliation of invoices, ensuring alignment with contractual terms and corporate policies.</li></ul></li><li>CONTINUOUS IMPROVEMENT &amp; OPERATIONAL EXCELLENCE<ul><li>Contribute to continuous improvement projects and product performance testing (such as Hotpacks), ensuring alignment with operational excellence goals.</li><li>Oversee the efficient delivery of product samples to Quality Management, ensuring alignment with quality assurance and compliance standards.</li></ul></li><li>ADMINISTRATIVE &amp; FLEET MANAGEMENT SUPPORT<ul><li>Support the organization of meetings, including agenda preparation, travel logistics, car rentals, hotel bookings, and dinner arrangements.</li><li>Oversee the company fleet management, including leasing, maintenance, insurance, and allocation, in close collaboration with Finance, HR, and in alignment with corporate policies.</li><li>Ensure contract compliance, vendor coordination, and cost efficiency, while monitoring and reporting fleet related KPIs.</li><li>Lead the organization and evaluation of fleet related tenders by collecting and analyzing data, conducting cost/benefit assessments, and implementing the required exercises to support optimal decision-making and execution.</li></ul></li></ul>EXPERIENCEYour areas of knowledge and expertisethat matter most for this role:<ul><li>Strong attention to detail, structured and accurate.</li><li>Strong communications skills (verbal and in writing)</li><li>Customer-focused, with strong interpersonal skills and a professional telephone manner.</li><li>Effective under pressure with strong prioritization and multitasking.</li><li>Ability to multi-task essential</li><li>Proactive, empathetic, and patient professional, with advanced problem[1]solving skills and strong capability in data-driven analysis</li><li>Focus on process improvement and collaboration.</li><li>ERP knowledge (preferably SAP) with advanced Excel.</li><li>Fleet Management: vendor coordination, contracts, KPIs.</li><li>Fleet tenders: data collection, evaluation, implementation.</li></ul><ul><li>Travel 10-20%</li></ul>

Customer Service Specialist

The right candidate will ensure high level of customer satisfaction and organic business growth by working as the conduit between customers, sales team and across the organisationCollaborates with the sales team, supply chain and the customers to understand/support their needs to continuously improve service.Position is based at Kryoneri AttikisPossibility to commute to Mandra Attikis should be considered.&nbsp;Hybrid work modelKey Accountabilities and Responsibilities<ul><li>Registers and confirms customer orders, until delivery</li><li>Collaborates daily with 3PL for on time order deliveries</li><li>Registers DNs and issues invoices &amp; relevant order documentation</li><li>Actively contributes to the implementation of market-oriented and project-related activities in support of business objectives and of customer requirements</li><li>Provides information and documentation to customers with a high degree of focus on quality and consistency.</li><li>Maintains and updates customer price list.</li><li>Update CRM / ERP with customer related data &amp; activities.</li><li>Participates in business reviews, both internally and with the customer, to ensure total commitment to customer satisfaction.</li><li>Supports supply chain in stock optimization, proactively puts in place active selling actions, and solve logistics issues.</li><li>Supports the Sales teams in CRM sales pipeline management to achieve the target and give proper input to IBP cycle.</li><li>Acts as point of contact between internal teams and the customer.</li><li>Receives, reviews and responds to (or escalates) the various requirements coming from customers, and acts as first-line helpdesk actively contributing to solution creation.</li><li>Provides information to customers regarding general information about product availability, point of purchase, next port information, etc.</li><li>Collaborates with the Marketing and Technical teams to ensure that Customer and market needs are communicated internally.</li><li>Make proposals for improvements on work processes.</li><li>Adheres to all applicable corporate as well as site policies/procedures with regard to personal conduct/HS&amp;E standards and acts in compliance with all regulations</li></ul>Education/Experience/Skills &amp; CompetencesEducation, diplomas and professional permits<ul><li>Business Administration degree</li></ul>&nbsp;Experience<ul><li>Experience in customer service in B2B environment will be an asset</li></ul>&nbsp;Language Skills<ul><li>Very good English</li></ul>&nbsp;IT Skills<ul><li>MS Office, SAP, ERP</li></ul>&nbsp;Competences<ul><li>Teamwork</li><li>Strong client-facing and communication skills</li><li>Problem- solving</li><li>Proactivity</li><li>Self-driver</li><li>Able to build and maintain strong relationships from a remote position without direct physical interaction.</li><li>Continuous improvement mindset</li></ul>

Customer Service Representative

The Sales Development Representative plays a critical role in driving top-of-funnel growth across a defined segment or product. This role is responsible for identifying, engaging, and qualifying prospective customers through inbound and outbound prospecting. By uncovering client needs, educating prospects, and generating qualified opportunities, the SDR directly contributes to pipeline development and overall revenue performance. The position requires strong communication skills, curiosity, and the ability to operate in a fast-paced, high-growth environment. Responsibilities<ul><li>Generate new business opportunities through inbound and outbound prospecting, including email, phone, social channels, events, and campaigns.</li><li>Identify, research, and qualify prospective clients by understanding their needs, challenges, and readiness to engage with sales.</li><li>Create and execute outreach sequences, including personalized email campaigns and cold-calling to map and penetrate accounts.</li><li>Engage existing customers as needed to identify cross-sell or expansion opportunities across a defined segment or product (as applicable to the team).</li><li>Educate and nurture leads to progress them toward a qualified meeting or next step in the buyer journey.</li><li>Maintain accurate and up-to-date lead and activity data in CRM and sales engagement tools.</li><li>Collaborate with Account Executives to ensure smooth and effective handoff of qualified opportunities.</li><li>Partner with Sales, Marketing, and other teams to continuously refine lead-generation processes, messaging, and workflow improvements.</li><li>Achieve or exceed monthly and quarterly targets for qualified meetings, Sales Qualified Opportunities, and pipeline contribution.</li><li>Participate in ongoing training, coaching, and skill development.</li></ul>Qualifications<ul><li>Experience in a sales development, business development, or outbound commercial role (experience level may vary depending on team needs).</li><li>Native in Norwegian language.</li><li>Strong communication and interpersonal skills, with the ability to engage prospects across multiple channels.</li><li>Ability to work effectively in a fast-paced, dynamic, and remote-friendly environment.</li><li>Highly organized, self-motivated, and able to manage multiple priorities and outreach activities simultaneously.</li><li>Proven track record of meeting or exceeding activity and pipeline-generation targets.</li><li>Comfortable working autonomously, taking initiative, and sourcing solutions independently.</li><li>Experience with CRM systems and sales engagement tools is a plus.</li><li>Entrepreneurial mindset with a strong growth orientation; adaptable to changes in process, product, or market focus.</li><li>Strong written communication skills, including the ability to craft compelling outreach messages and campaign sequences.</li><li>Experience in HR tech, fintech, or high-growth startup environments is beneficial but not required.</li></ul>Total RewardsOur workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.&nbsp;Some things you’ll enjoy<ul><li>Stock grant opportunities dependent on your role, employment status and location</li><li>Additional perks and benefits based on your employment status and country</li><li>The flexibility of remote work, including optional WeWork access</li></ul>

Sales Development Representative, Mid-Market | Nordics

As our Sales Development Representative, Mid-Market, you'll be playing a crucial role of breaking into new accounts and fostering relationships with multiple contacts within all levels of our target customer segments. You understand the impact that you'll create to the bottom line, playing one of the most vital roles in the company. The day-to-day role includes collaboration with the wider sales team, market research to identify new potential customers and leads, and qualification of these leads by learning about their approach to onboarding.Responsibilities<ul><li>Drive Deel's growth through inbound and outbound prospecting efforts, generating sales leads that will turn into opportunities and closed business.</li><li>Learn from our well-seasoned sales team and help build out our world-class Sales Playbook and Tech Stack.</li><li>Educate and develop leads through inbound or outbound prospecting via phone calls, emails, events, webinars, and assorted campaigns.</li><li>Identify and develop an in-depth understanding of each lead generation process, supporting marketing activities, prospect touch-points, and the handoff to an Account Executive.</li><li>Generate email sequences, and make cold-calls to map and penetrate accounts.</li><li>Conduct follow-up calls and emails until meetings are set.</li></ul>Qualifications<ul><li>1-3 years of experience in a sales development or similar outbound commercial role</li><li>Fluent in English + ideally two Central and Eastern European languages</li><li>Exceptional communication and interpersonal skills</li><li>Ability to work in a fast-paced, dynamic, and remote team environment</li><li>Strong organizational and time management skills</li><li>Self-motivated, results-driven, and eager to learn</li><li>Ability to work autonomously and self source solutions</li><li>Proven track record of achieving and exceeding targets in a quota-carrying role</li><li>Experience with CRM systems and sales engagement tools is a plus</li><li>You are smart and work hard</li><li>You have an entrepreneurial spirit/experience with a strong growth mindset</li><li>You have a way with words and can write email copy and sequence campaigns that convert</li><li>You are adaptable and comfortable with a fast-paced environment</li><li>You are an active relationship builder who can collaborate with internal and external teams to consistently improve processes and communication workflows</li><li>You have worked for an HR or Fintech company, preferred</li><li>You've worked at a fast-growing startup, preferred</li><li>You have previously successfully worked in a remote &amp; distributed team, preferred</li></ul> Total RewardsOur workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.&nbsp;Some things you’ll enjoy<ul><li>Stock grant opportunities dependent on your role, employment status and location</li><li>Additional perks and benefits based on your employment status and country</li><li>The flexibility of remote work, including optional WeWork access</li></ul>

Sales Development Representative, Mid-Market | CEE

The Sales Development Representative plays a critical role in driving top-of-funnel growth across a defined segment or product. This role is responsible for identifying, engaging, and qualifying prospective customers through inbound and outbound prospecting. By uncovering client needs, educating prospects, and generating qualified opportunities, the SDR directly contributes to pipeline development and overall revenue performance. The position requires strong communication skills, curiosity, and the ability to operate in a fast-paced, high-growth environment. Responsibilities<ul><li>Generate new business opportunities through inbound and outbound prospecting, including email, phone, social channels, events, and campaigns.</li><li>Identify, research, and qualify prospective clients by understanding their needs, challenges, and readiness to engage with sales.</li><li>Create and execute outreach sequences, including personalized email campaigns and cold-calling to map and penetrate accounts.</li><li>Engage existing customers as needed to identify cross-sell or expansion opportunities across a defined segment or product (as applicable to the team).</li><li>Educate and nurture leads to progress them toward a qualified meeting or next step in the buyer journey.</li><li>Maintain accurate and up-to-date lead and activity data in CRM and sales engagement tools.</li><li>Collaborate with Account Executives to ensure smooth and effective handoff of qualified opportunities.</li><li>Partner with Sales, Marketing, and other teams to continuously refine lead-generation processes, messaging, and workflow improvements.</li><li>Achieve or exceed monthly and quarterly targets for qualified meetings, Sales Qualified Opportunities, and pipeline contribution.</li><li>Participate in ongoing training, coaching, and skill development. </li></ul>Qualifications<ul><li>Experience in a sales development, business development, or outbound commercial role (experience level may vary depending on team needs).</li><li>Native in Norwegian language.</li><li>Strong communication and interpersonal skills, with the ability to engage prospects across multiple channels.</li><li>Ability to work effectively in a fast-paced, dynamic, and remote-friendly environment.</li><li>Highly organized, self-motivated, and able to manage multiple priorities and outreach activities simultaneously.</li><li>Proven track record of meeting or exceeding activity and pipeline-generation targets.</li><li>Comfortable working autonomously, taking initiative, and sourcing solutions independently.</li><li>Experience with CRM systems and sales engagement tools is a plus.</li><li>Entrepreneurial mindset with a strong growth orientation; adaptable to changes in process, product, or market focus.</li><li>Strong written communication skills, including the ability to craft compelling outreach messages and campaign sequences.</li><li>Experience in HR tech, fintech, or high-growth startup environments is beneficial but not required.</li></ul>Total RewardsOur workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.&nbsp;Some things you’ll enjoy<ul><li>Stock grant opportunities dependent on your role, employment status and location</li><li>Additional perks and benefits based on your employment status and country</li><li>The flexibility of remote work, including optional WeWork access</li></ul>

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