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The Mobility Operations &amp; Replacement Services Specialist is a key member of Ayvens Mobility team, acting as a brand ambassador and ensuring a seamless, efficient, and customer-focused experience. This role combines operational excellence with exceptional service delivery, managing the full lifecycle of replacement and mobility solutions while driving continuous improvement and cost optimization.Key Responsibilities:<ul><li>Deliver world-class customer service by managing the replacement process end-to-end (requests in EBS, reservations, rental agreements, handling during and after rental) in compliance with Ayvens policies and procedures.</li><li>Respond promptly to all requests logged in the CRM system or received via calls and emails.</li><li>Allocate the right vehicle to reservations based on customer needs and cost efficiency.</li><li>Create and manage transfer requests in CRM, ensuring seamless execution.</li><li>Handle driver requests for replacement vehicles and manage related workflows.</li><li>Complete administrative tasks, including daily operational lists, to support departmental efficiency.</li><li>Ensure consistent alignment with external service partners (e.g., Rent-a-Car suppliers) to maintain high-quality, cost-efficient service.</li><li>Provide on-site support at the Mobility station, assisting customers and preparing rental agreements for vehicle pick-up.</li><li>Inspect returned vehicles and update their condition in the system.</li><li>Plan and organize the next day’s schedule for vehicle preparation and delivery to customers.</li><li>Communicate professionally via phone and email, ensuring a friendly and helpful approach.</li><li>Resolve customer issues and concerns using effective service techniques and escalate when necessary.</li><li>Monitor and manage complaint handling processes, ensuring timely resolution and customer satisfaction.</li><li>Analyze operational data (fleet utilization, idle time, service timelines, etc.) to support performance evaluation.</li><li>Gather and share customer feedback to identify improvement opportunities and enhance operational performance.</li><li>Participate in cross-functional projects to streamline processes, reduce operating costs, and enhance service consistency.</li><li>Meet all agreed SLAs and KPIs, both internal and external (including Commercial and Operations departments).</li><li>Maintain compliance with internal policies and operational standards.</li><li>Operate within Ayvens methodologies, challenge existing processes, and contribute to KPI-driven improvements.</li></ul>Key Skills &amp; Qualifications<ul><li>Bachelor’s degree in Business Administration, Automotive Engineering, Logistics, or related field.</li><li>Fluency in English (written and spoken)</li><li>2+ years of experience in mobility services, fleet management, automotive operations, or leasing industry.</li><li>Strong customer service orientation with excellent communication skills.</li><li>Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.</li><li>Analytical mindset with a proactive approach to problem-solving and process improvement.</li><li>Familiarity with CRM systems and operational workflows is a plus.</li></ul>

Mobility Operations & Replacement Services Agent

Reporting to the Financial &amp; Insurance Services Senior Manager, you will play a key role in supporting and developing the Authorized Network’s F&amp;I activities, ensuring operational excellence and strong business performance.🧩 Key Responsibilities<ul><li>Support the Authorized Network in Finance &amp; Insurance business activities through regular communication, guidance, and Sales force training.</li><li>Manage and coordinate F&amp;I-related projects, ensuring timely execution and alignment with strategic objectives.</li><li>Contribute to the preparation and monitoring of the annual budget for Finance &amp; Insurance services.</li><li>Monitor business performance by preparing standard and ad-hoc reports.</li><li>Analyze and evaluate KPIs, supporting the achievement of sales and performance targets.</li><li>Administer and oversee all systems and portals supporting F&amp;I business operations.</li><li>Collaborate with internal Business Units and external partners to develop new products and promotional campaigns.</li><li>Provide continuous market analysis and insights on Finance &amp; Insurance services within the automotive sector.</li></ul>🎓 What We Are Looking For<ul><li>University degree in Finance, Economics, or Business Administration (Master’s degree will be considered an asset).</li><li>Minimum 5 years of experience in a similar role.</li><li>Insurance Mediation Certification (Insurance Agent level) will be considered an asset.</li><li>Excellent knowledge of MS Office, with advanced Excel and strong PowerPoint skills.</li><li>Fluency in English is required.</li></ul>🌟 You Will Thrive in This Role If You Are<ul><li>Dynamic and positive, with a strong team-oriented mindset.</li><li>An excellent communicator, able to work effectively with internal stakeholders and external partners.</li><li>Analytical and detail-oriented, with a strong ability to interpret data and KPIs.</li><li>Results-driven, able to prioritize and deliver against objectives.</li><li>Highly organized, capable of managing multiple responsibilities in a fast-paced environment.</li></ul>👉 Does this sound like you?Apply now and become part of a team that drives innovation and performance in Finance &amp; Insurance services

Job Ads Automotive Service Technician Greece, Finance

mobility operations & replacement services agent

Ayvens

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Star Automotive Ελλας

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