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Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As an Onboarding Automotive Specialist (Norwegian and English) in our state-of-the-art location in Athens, Greece, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.Eligible applicants must already be a Greece resident of and eligible to work in Greece.What You’ll be Doing&nbsp;Do you have a passion for helping others and giving them peace of mind? In this role, you’ll work to successfully onboard customers to the client's software. Whether it’s using screen-sharing tools to facilitate Onboarding sessions, consulting on software features or demonstrating practical explanations with compassion and patience, you’ll be the difference between their customer experience being just average or an exceptional one.During a Typical Day, You’ll<ul><li>Assist customers via onboarding software sessions</li><li>Share engaging explanations of features, making customers more confident in their own product knowledge</li><li>Adapt your coaching style depending on the customer's requirements and preferred learning style</li></ul>What You Bring to the Role<ul><li>Fluency in Norwegian and English</li><li>Strong attention to detail</li><li>Savvy with tech and software</li><li>Self-sufficient and resilient attitude</li><li>Confident and adaptable communication and coaching skills</li><li>Engaging presentation skills</li><li>Resident of or ability to immediately relocate to Athens, Greece and gain work authorization expediently</li></ul>What You Can Expect<ul><li>Knowledgeable, encouraging, supporting and present leadership&nbsp;</li><li>Diverse and community minded organization</li><li>Career-growth and lots of learning opportunities for aspiring minds</li><li>25 days annual leave per year </li><li>Excellent premises during training and when you come to the site for employee engagement activities in Athens, Syngrou Fix metro station </li><li>And yes...all the competitive compensation, performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you</li></ul>A Bit More About Your RoleWe’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.

Norwegian-English Automotive Onboarding Specialist

Ο/Η κάτοχος της θέσης θα είναι υπεύθυνος/η για την αποτελεσματική επίλυση τεχνικών ζητημάτων που θα προκύπτουν κατά την πρόσβαση ή χρήση εσωτερικών συστημάτων /εφαρμογών από εσωτερικούς χρήστες. Η διαχείριση και διεκπεραίωση των αιτημάτων θα πραγματοποιείται μέσω τηλεφωνικής επικοινωνίας, ηλεκτρονικής αλληλογραφίας και web εφαρμογών, διασφαλίζοντας την ομαλή λειτουργία και την άμεση υποστήριξη των χρηστών.&nbsp;Κύριες Αρμοδιότητες:<ul><li>End-to-end επίλυση τεχνικών ζητημάτων που σχετίζονται με hardware, software &amp; network πλατφόρμες</li><li>Παροχή υποστήριξης&nbsp;και επίλυσης αιτημάτων χρηστών μέσω καναλιών επικοινωνίας (τηλεφώνου, πλατφόρμας ticketing ή e-mail)</li><li>Αξιολόγηση περιστατικών βάσει διαδικασιών και σωστή κλιμάκωση στις σχετικές ομάδες υποστήριξης</li><li>Άμεση και ταχεία καταγραφή αναφορών σχετικά με τα τον εντοπισμό των προβλημάτων και τον τρόπο επίλυσης, με σκοπό την αποφυγή επανεμφάνισης αυτών.</li><li>Αλληλεπίδραση με άλλες ομάδες για την επίλυση σύνθετων ζητημάτων και την εφαρμογή αλλαγών ή ενημερώσεων στα συστήματα.</li></ul>&nbsp;Απαραίτητα Προσόντα:<ul><li>Πτυχίο ΤΕΙ/ΑΕΙ στον τομέα της Πληροφορικής / Δικτύων / ή άλλο συναφές</li><li>Επιθυμητή εμπειρία&nbsp;σε ρόλο IT Helpdesk/Service Desk.</li><li>Εμπειρία χρήσης – υποστήριξης σε λογισμικά Microsoft</li><li>Ικανότητα αναγνώρισης και αντιμετώπισης κρίσιμων θεμάτων</li><li>Αποτελεσματική επικοινωνία, εστίαση στις ανάγκες των χρηστών και άμεση ανταπόκριση στα αιτήματα τους.</li><li>Πολύ καλή γνώση αγγλικών</li></ul>&nbsp;Παροχές:<ul><li>Ανταγωνιστικός μισθός</li><li>Παροχές και εκπτώσεις (προγράμματα κινητής τηλεφωνίας, γεύματα κ.ά.)</li><li>Ευκαιρίες επαγγελματικής εξέλιξης</li><li>Συνεχής εκπαίδευση</li><li>Σύμβαση αορίστου χρόνου μέσω των συνεργατών μας</li><li>Η ευκαιρία να γίνεις το επόμενο αστέρι του Grand Cosmotel</li></ul>

IT Help Desk Technician

The primary objective of the role is to resolve technical issues at the customer's premises, aiming for the immediate restoration of service and the delivery of high-quality support, ensuring a positive customer experience.&nbsp;Key Responsibilities and Duties<ul><li>Identify and report technical issues related to service faults</li><li>Resolve technical problems and customer requests promptly and professionally</li><li>Collaborate with Engineers, Team Leaders, and other Departments to mitigate risks and improve operational performance</li><li>Promote Vodafone products and services to enhance the overall customer experience</li></ul>Who you are<ul><li>Experience in a technical support department (optional)</li><li>Strong communication skills</li><li>Customer-oriented mindset</li><li>Problem-solving abilities</li><li>Initiative, responsibility, and a sense of urgency</li><li>Adaptability and ability to prioritize tasks and respond to changing needs</li><li>Knowledge of fixed telephony products and services</li></ul>&nbsp;Technical/Professional Qualifications<ul><li>Degree or Certification from a Technological Institute or relevant technical school</li><li>Good command of Greek and English (both spoken and written)</li><li>Good knowledge of MS Office tools (Excel, Word, etc.)</li><li>Previous experience as a Field Technician will be considered as a plus (but not required)</li><li>Understanding of xDSL technologies (POTS/VoIP) will be also considered as a plus (but not required)</li></ul>Not a perfect fit?Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.What's in it for you<ul><li>Competitive compensation</li><li>Performance-based bonus, linked to productivity and customer evaluations</li><li>Company car&nbsp;with a monthly fuel allowance (also for personal use)</li><li>Medical Plan coverage</li><li>Company mobile phone and tablet</li><li>Full work equipment provided</li><li>Opportunities for growth and advancement</li></ul>

Field Service Engineer

We at Nova, are a very young and dynamic team, the 2nd largest telecom provider in Greece, looking for vibrant and fast thinking “1st Level B2B Support Engineer – Platinum Technician” to be part of our successful team in our “B2B Support team”.&nbsp;What will you do:<ul><li>Provide first-level technical support to corporate users via phone, email, and ticketing system</li><li>Troubleshoot and resolve hardware, software, and basic network issues</li><li>Manage user accounts, permissions, and password resets (Active Directory)</li><li>Support corporate applications, email systems, VPN, and collaboration tools</li><li>Escalate unresolved or complex issues to 2nd/3rd level support following internal procedures</li><li>Monitor and update incident tickets, ensuring accurate documentation and timely resolution</li><li>Assist with workstation setup, configuration, and onboarding of new employees</li><li>Ensure compliance with IT policies, security standards, and SLAs</li><li>Provide user guidance and basic training on IT systems and tools</li><li>Maintain high levels of customer service and professionalism</li></ul>It would be nice if you have:<ul><li>BSc or MSc in Computer Science, Information Security or related degree&nbsp;</li><li>5 years of experience in a similar field is preferred</li><li>Certifications are desirable (Fortinet NSE2, Cisco CCNA)&nbsp;</li><li>Good knowledge of SDWAN , WIFI , CLOUD</li><li>Adaptability to new technologies and commitment to continuous improvement</li><li>Customer-focused mindset ensuring high-quality service delivery</li><li>Proven experience in troubleshooting and resolving technical issues</li><li>Hands-on experience with service activation and deactivation processes</li><li>Strong knowledge of corporate network services</li><li>Strong problem-solving and analytical skills with attention to detail</li><li>Ability to work effectively under pressure and during scheduled night-time maintenance activities</li><li>Team-oriented with excellent communication and collaboration skills</li></ul>&nbsp;What will you get:<ul><li>Wellness programs to keep yourself fit.</li><li>Mobile voice and data to talk.</li><li>Discounts on Nova Fixed / Mobile / TV for you, friends, family.</li><li>Flexy work from home to balance your life.</li><li>Private Insurance program to check up on your health.</li></ul>

1st Level B2B Support Engineer

Your potential has a place here with TTEC’s award-winning employment experience. As a&nbsp;Team Supervisor, Commercial Onboarding &amp; Operationsworking onsite in Athens, Greece, you’ll be a part of bringing humanity to business. #experienceTTEC&nbsp;Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Greece says it all!&nbsp;What You’ll be DoingJoin our team and play a key role in delivering a one-stop shop for commercial customers of all sizes. Our mission is to increase their uptime and productivity by integrating vehicles, software, charging, and service solutions. The Team Supervisor will lead and empower a dedicated team responsible for the accurate and efficient setup, provisioning, and enrollment of new and existing Commercial customers. This role is paramount in ensuring operational excellence and maintaining the highest level of data integrity. Beyond initial setup, a critical aspect of this position involves overseeing the meticulous quality checking of account creation submissions, verifying correct contract terms, product configurations, and customer billing account details. This precision is key to driving exceptional customer satisfaction, ensuring the correct connection of products to customer accounts, and is essential for the rapid realization of the value proposition that the client offers. The successful candidate will be a hands-on leader who drives process adherence, continuous improvement, team development, and fosters strong cross-functional and global collaboration to deliver superior customer experience from the initial customer account creation and onboarding phase.During a Typical Day, You’ll·Oversee the daily workflow, prioritization, and assignment of tasks related to account setup, provisioning, and enrollment for Commercial customers, ensuring timely and accurate completion of requests·Lead, coach, mentor, and manage a team of agents, fostering a high-performance culture focused on accuracy, efficiency, and customer satisfaction in all onboarding and provisioning activities.·Implement, monitor, and continuously refine quality control checks on all Sales-related orders and customer account setups. Partner effectively with external stakeholders to ensure impeccable order accuracy and data integrity before service delivery, minimizing errors and preventing delays.·Develop, maintain, and enforce comprehensive global desk procedures and up-to-date work instructions. Drive initiatives to optimize existing processes, ensuring the team consistently utilizes the most efficient and effective methods to enhance customer account creation and Onboarding experience.·Ensure the team develops and maintains a strong, current understanding of all systems and tools critical for customer account creation and onboarding and enablement with Ford Pro Products and Services, including but not limited to Salesforce. Act as a subject matter expert and provide guidance on system utilization.·Serve as the primary escalation point for complex account creation and enrollment issues. Lead collaborative resolution efforts by engaging directly with Technical Support, Product Owners, Sales Managers, and other key stakeholders to ensure smooth execution and swift problem resolution.·Set clear performance expectations, conduct regular performance reviews, identify training needs, and provide constructive feedback. Track key performance indicators (KPIs) related to customer account creation efficiency, accuracy, and customer satisfaction, generating reports for management and recommending strategic improvements.What You Bring to the Role·Minimum of 3 years of experience in customer operations, onboarding, or a related field, with at least 2 years in a supervisory or team lead role.·Demonstrated experience in managing processes related to account setup, provisioning, and enrollment, preferably within a commercial or B2B technology/automotive environment.·Proven track record of implementing and managing quality control processes to ensure high accuracy.·Familiarity with Software as a service, telematics, or fleet management solutions is a significant advantage.·Proficiency with CRM systems (e.g., Salesforce) and other relevant provisioning tools.·Excellent verbal and written communication and interpersonal skills, with the ability to collaborate effectively across diverse internal and external teams.What You Can Expect&nbsp;·Knowledgeable, encouraging, supporting and present leadership·Career-growth and lots of learning opportunities for aspiring minds·An inclusive culture and community minded organization where giving back is encouraged·A global team of curious lifelong learners guided by our company values and excellent sales, product and systems training and continuous individualized coaching·And yes… all the competitive compensation, performance-based bonus opportunities and the benefits you’d expect and maybe a few that might pleasantly surprise you

Job Ads Automotive Service Technician Greece, Customer Service / Call Center

norwegian-english automotive onboarding specialist

TTEClife

it help desk technician

Cosmote e-Value

field service engineer

Vodafone

1st level b2b support engineer

NOVA

team supervisor, commercial onboarding & operations

TTEClife

Jobily.gr

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