Donkey Hotels & Resorts

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Key Responsibilities:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Welcome and greet guests in a warm and friendly manner.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Answering guest questions and resolving problems in a timely manner ensuring guest satisfaction.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Communication and cooperation with other hotel departments to maintain a high level of guest satisfaction.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Perform all check-in and check-out tasks.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide information about the hotel’s facilities, services, and local attractions.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Performing other related front desk agent duties as required by the hotel.The ideal candidate should be:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Friendly and have a polite personality.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Able to multi-task and use initiative, focusing on guest needs.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; With excellent communication skills.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Detail oriented.Requirements:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Degree in Hotel Management or Tourism.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Fluency in English and Greek conversation, reading and writing. Knowledge of an additional language will be appreciated.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Previous hotel experience in similar position.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Flexibility in working night shifts.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Computer Literacy – Knowledge of OPERA or Fidelio.

Front Desk Agent - New Hotel

Front Desk Agent-Semiramis

Floor Supervisor (Housekeeping)&nbsp;Key Responsibilities:<ul><li>Oversee room cleaning and maintenance procedures, ensuring adherence to hotel hygiene and cleanliness standards across all guest and public areas.</li><li>Manage housekeeping inventory and supplies, ensuring stock levels are maintained and shortages are avoided.</li><li>Effective scheduling and coordination of housekeeping staff to ensure smooth daily operations and optimal coverage.</li><li>Training and development of new team members, fostering their skills to maintain high performance standards and service quality.</li><li>Undertaking additional related duties as required to support the overall needs and smooth functioning of the hotel.</li><li>Perform any other related duties, as required by the hotel.</li></ul>&nbsp;Requirements:<ul><li>Previous experience in a similar supervisory role within a 5-star or luxury hotel.</li><li>Proven leadership and team coordination skills.</li><li>Strong understanding of health, hygiene, and safety protocols.</li><li>Excellent knowledge of cleaning practices and standards.</li><li>Proficiency in Greek and English.</li><li>Outstanding communication and interpersonal skills.</li><li>Professionalism, discretion, and the ability to interact courteously with guests when needed.</li></ul>

Floor Supervisor - Intercontinental

Key Responsibilities:<ul><li>Assist the Front Office Manager in daily operations of the front desk.</li><li>Manage the check-in/check-out process efficiently, ensuring accuracy and guest satisfaction.</li><li>Handle guest complaints and feedback promptly.</li><li>Collaborate closely with housekeeping, maintenance, and food &amp; beverage teams to coordinate guest requests and room readiness.</li><li>Conduct regular staff training sessions to improve performance and update on hotel policies and procedures.</li><li>Prepare daily, weekly, and monthly reports on front office activities and performance metrics.</li><li>Assist in budgeting, forecasting, and controlling front office expenses.</li><li>Ensure compliance with health, safety, and security standards at the front desk.</li><li>Implement and monitor hotel policies, standards, and quality control procedures.</li><li>Participate in recruitment, interviewing, and onboarding of front office staff.</li><li>Perform any other related front desk duties as requested by the hotel.</li></ul>Requirements:<ul><li>Bachelor’s degree in Hospitality Management or related field.</li><li>Minimum 3 years of experience in front office operations, with at least 1 year in a supervisory (ideally in a luxury or 4/5-star hotel).</li><li>Strong leadership, communication, and problem-solving skills.</li><li>Familiarity with hotel management software (Opera or similar systems preferred).</li><li>Professional appearance and demeanor</li><li>Fluency in Greek and English; additional languages are a plus.</li><li>Ability to work flexible shifts including weekends and holidays.</li></ul>

Donkey Hotels & Resorts

front desk agent - new hotel