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Digital transformation is a continuous journey, not a once off-event. It needs to be nurtured and grown by talented people who experiment, fail and learn fast and innovate at pace. Being part of the technology team, the NN Hellas Solution Architect will be responsible for the technical analysis and holistic solution design of future capabilities and features. External dependencies, cross-domain APIs, technical enablers / stories constitute a set of factors to be addressed and expected to be handled accordingly.Your day-to-day:<ul><li>Design and architect end-to-end solutions, review and capture functional and non-functional requirements, be able to detect dependencies, impediments and potential risks. Envision and create technical solutions leveraging NN International recommended platform, application and tools stack.</li><li>Document functional and non-functional requirements and design solutions utilizing enterprise architecture standards. Provide alternatives in the architecture components, configuration and engineering deliverables.</li><li>Drive platform evolution initiatives in the context of introducing new technologies, handling technical debt and improving performance, efficiency and resilience.</li><li>Make technical design decisions that follow the level of detail of how to use/integrate the technology choices defined.</li><li>Produce well-written specifications that document technical design decisions.</li><li>Document solution(s) architecture regarding current application stack.</li><li>Ensure the overall quality and fit of the solution in addition to the overall performance of the application stack.</li><li>Review and sign off to make sure that design is well implemented.</li><li>Contribute in the development process by standardizing engineering deliverables adopting DevOps practices.</li><li>Participate in defining the acceptance criteria to measure engineering deliverables.</li><li>Analyze and design architecture solutions that are 100% aligned with NN group’s and NN Hellas business and IT long term strategy so that we make sure all the system and application architectural components are designed and connected in a way that the approved data and digital vison/strategy is accomplished.</li></ul>Desired Skills/Experience:<ul><li>Proven experience in writing production code</li><li>1 year of experience leading a development team, i.e. responsible for reviewing code written by other, setting dev standards.</li><li>1 year of experience making important architecture and design decisions; such as application of design patterns, and design using third-party components.</li><li>Ability to understand business models.</li><li>Experience designing for cloud computing (Azure).</li><li>Experience working with configuration management and infrastructure changes</li><li>Ability to simplify complex ideas and communicate them with clear, logical thinking.</li><li>Experience rebuilding/redesigning existing products on top of entirely new cloud services.</li><li>Experience writing technical architecture documents.</li><li>Experience in working with agile methodologies / in agile teams</li></ul>Nice-to-have Requirements:<ul><li>Experience in design of baseline architecture and architecture diagrams.</li><li>Experience in modelling based on ArchiMate.</li><li>Have knowledge on business processes. Insurance processes knowledge would be a plus.</li><li>Have knowledge on Salesforce and/or have participated in Salesforce implementation cycle.</li><li>Azure certifications.</li><li>TOGAF certification. A full training program will be provided towards TOGAF certification.</li></ul>Personal Profile:<ul><li>Excellent oral and written communication skills.</li><li>Learning skills.</li><li>Attention to detail.</li><li>Stress tolerance.</li><li>Team player.</li><li>Ability to handle multiple tasks concurrently.</li><li>Excellent organizational / time management skills.</li><li>Security oriented.</li></ul>What we offer:<ul><li>Extensive training opportunities - on-demand and on-site options</li><li>Comprehensive Health Insurance that keeps you safe, with peace of mind and financial protection in times of need</li><li>Pension Scheme to secure your financial future</li><li>Well-being and work-life balance</li><li>One-time budget for home-office equipment to make your work-from-home comfortable</li><li>Recognition and rewards for excellence</li><li>Monthly meal allowance</li><li>Recently renovated offices, central location, with easy access</li></ul>

Cloud Application Solution Architect

You will handle direct communication with customers, insurance agents, and bank employees, resolving all issues related to health claims efficiently and empathetically.Your day-to-day:<ul><li>Handle inbound and outbound communication with customers regarding claims and policy coverages</li><li>Support insurance agents and bank employees with claim status and coverage inquiries</li><li>Follow up on unresolved customer requests and pending documentation (from MedNet or internal departments) to accelerate claim processing</li><li>Produce reports on incoming business flow and client communication outcomes</li><li>Provide feedback to the sales network based on customer interactions</li><li>Propose solutions and aim for high first-call resolution rates</li><li>Manage incoming written communication from customers</li><li>Support the complaints department by providing feedback on incoming cases</li><li>Handle communication for EB claims (for the part managed in-house for the Piraeus Bank group policy)</li><li>Track claims cycle time and monitor relevant KPIs</li></ul>Qualifications:<ul><li>Previous experience within customer service at least 3-5 years (e.g. call center representative, customer service desk, phone sales)&nbsp;</li><li>Previous experience related to claims area &nbsp;</li><li>Very good knowledge of the products and existing processes &nbsp;</li><li>Very good knowledge of English, both verbal and written&nbsp;</li><li>Computer literacy &nbsp;</li><li>University degree preferably in Insurance or Nursing &nbsp;</li><li>Strong interest in medical information and risk management&nbsp;</li><li>Knowledge of Medical Conditions.</li></ul>Personal Profile:<ul><li>Excellent communication and interpersonal skills</li><li>Positive attitude and customer-centric mindset</li><li>Strong conflict resolution and argument-handling capabilities</li><li>Attention to detail and fast learning ability</li><li>Comfortable working under pressure and in a fast-paced, multitasking environment</li><li>Effective oral and written interaction with customers and Sales Network</li><li>Flexibility to work in shifts</li><li>Proactive in proposing alternatives and solutions</li></ul>What we offer:<ul><li>Extensive training opportunities - on-demand and on-site options, webinars, seminars, and fully covered certifications.</li><li>Partnership with multiple educational institutions across Greece for advanced education, with tuition support.</li><li>Comprehensive Health Insurance that keeps you safe, with peace of mind and financial protection in times of need.</li><li>Pension Scheme to secure your financial future and ensure you can plan confidently for the years ahead.</li><li>Well-being and work-life balance, including extra days off for medical emergencies, no medical note needed, and support for working parents.</li><li>Recognition and rewards for excellence, including bonuses and salary increases based on your contribution throughout the year.</li><li>Monthly meal allowance that can be used at supermarkets and cafeterias, including our own offices' cafeteria.</li><li>Recently renovated offices, central location, with easy access</li></ul>

Claims Support Center

We are looking to hire a Sales Executive for NN Praktoriaki. The position will report to Non-Life Agency Manager at the NN Hellas Headquarters. We are looking for an experienced professional in non-life products (property &amp; casualty), with communication and sales skills. His/her main object will be the facilitation and promotion of non-life products to our sales force (exclusive agency network).Job description:Your main responsibilities will include:<ul><li>Communicate with Managers &amp; Agents, to facilitate and promote non-life products</li><li>Educate on non-life products</li><li>Communicate with cooperating companies to facilitate product proposals or claims</li><li>In cooperation with the cooperating companies and based on NN Sales Force needs, to program seminars, or to create ad hoc programs</li></ul>Desired Skills/Experience:You need to have:<ul><li>Bachelor’s Degree</li><li>Previous experience in non-life products distribution</li><li>Advanced PC literate</li><li>Experienced with report writing and data analytics</li><li>English – proficiency level</li></ul>Personal Profile:<ul><li>Fit with corporate values clear, care, commit</li><li>Critical thinking</li><li>Good planning and organizing skills</li><li>Result driven</li><li>Customer oriented attitude</li><li>Team player</li><li>Flexible and open to change</li><li>Drive to self develop</li><li>Strong communication and interpersonal skills</li><li>Positive attitude </li></ul>

Sales Brokerage Executive

As the Sales Business Expert, you will lead the design, execution, and optimization of sales campaigns towards new prospects and existing customers, driving growth and innovation across Tied Agents network. You will coordinate high-performing sales teams, act as an Agile team member for digital initiatives and leverage digital marketing strategies to maximize campaign impact. Furthermore, you will be accountable to materialize the company’s sales strategy through digital transformation initiatives and performance improvement projects, ensuring the proper synchronization of people, procedures and systems to ensure the implementation of strategic objectives, under the defined timeline. &nbsp; As of your role, you will be working closely with Sales Management and be appointed as the call-to-action person for the execution and monitoring of the strategic plans’ accomplishment, aiming on continuous improvement of the assessed business areas. &nbsp;Key Responsibilities: •&nbsp;&nbsp; &nbsp;Manage, mentor, and motivate Tied Agent sales teams, with close collaboration of Sales Executives, on ensuring the achievement of campaign targets and push for continuous improvement •&nbsp;&nbsp; &nbsp;Design, develop, and execute lead generation and portfolio campaigns in line with business strategy&nbsp; •&nbsp;&nbsp; &nbsp;Provide training, daily communication, and ongoing support to Agents and corporate business teams by sharing best practices, insights and lessons learned •&nbsp;&nbsp; &nbsp;Oversee campaign setup, lead assignment, and progress tracking using Salesforce and other digital tools •&nbsp;&nbsp; &nbsp;Ensure campaigns are delivered on time, within scope, and within budget •&nbsp;&nbsp; &nbsp;Develop and optimize digital sales channels and marketing campaigns targeting prospects in key markets •&nbsp;&nbsp; &nbsp;Collaborate with the Marketing Department and external agencies for campaign analysis, fostering continuous improvement by leverage digital marketing platforms, analytics, and UX best practices to enhance customer engagement and conversion rates •&nbsp;&nbsp; &nbsp;Monitor and analyze campaign KPIs and KRIs, providing weekly and executive-level reporting •&nbsp;&nbsp; &nbsp;Assess campaign effectiveness, recommend improvements, and ensure budget efficiency •&nbsp;&nbsp; &nbsp;Act as the main point of contact for campaign-related topics and digital distribution assets for the provision of &nbsp; support and issue resolution Qualifications: •&nbsp;&nbsp; &nbsp;University degree in Business, Marketing, or related field •&nbsp;&nbsp; &nbsp;Proven track record in sales teams and leading successful sales campaigns&nbsp; •&nbsp;&nbsp; &nbsp;Excellent communication, presentation, and influencing abilities •&nbsp;&nbsp; &nbsp;Strong business acumen, negotiation, and stakeholder management skills •&nbsp;&nbsp; &nbsp;Expertise in digital marketing, campaign optimization, analytics and digital sales ecosystems •&nbsp;&nbsp; &nbsp;Solid business background and experience working in CRM platforms – preferably into Salesforce&nbsp; •&nbsp;&nbsp; &nbsp;Familiarity with sales processes (back-office operations, performance &amp; quality reporting etc.) •&nbsp;&nbsp; &nbsp;Experience on performance management, having strong analytical skills set&nbsp; Personal Profile: •&nbsp;&nbsp; &nbsp;Visionary with a strategic mindset and hands-on approach •&nbsp;&nbsp; &nbsp;Result oriented, hands-on individual who also can look beyond the tasks at hand with solid track record •&nbsp;&nbsp; &nbsp;Exceptional analytical, problem-solving, and decision-making skills •&nbsp;&nbsp; &nbsp;Ability to inspire and motivate teams, driving high performance and engagement •&nbsp;&nbsp; &nbsp;Competence in prioritizing a varied workload and differing stakeholder priorities •&nbsp;&nbsp; &nbsp;Resilient, adaptable, and committed to continuous learning •&nbsp;&nbsp; &nbsp;Business Acumen and good Interpersonal skills What we offer: •&nbsp;&nbsp; &nbsp;Extensive training opportunities - on-demand and on-site options •&nbsp;&nbsp; &nbsp;Partnership with multiple educational institutions across Greece for advanced education, with tuition support •&nbsp;&nbsp; &nbsp;Comprehensive Health Insurance that keeps you safe, with peace of mind and financial protection in times of need •&nbsp;&nbsp; &nbsp;Pension Scheme to secure your financial future •&nbsp;&nbsp; &nbsp;Well-being and work-life balance •&nbsp;&nbsp; &nbsp;One-time budget for home-office equipment to make your work-from-home comfortable •&nbsp;&nbsp; &nbsp;Recognition and rewards for excellence •&nbsp;&nbsp; &nbsp;Monthly meal allowance •&nbsp;&nbsp; &nbsp;Recently renovated offices, central location, with easy access

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cloud application solution architect

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claims support center

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sales brokerage executive

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sales business expert

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