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How would you like to work behind the scenes with some of the most innovative brands to deliver exceptional customer experiences? Are you a problem solver? Do you like making meaningful connections with people? No, this isn’t too good to be true. This is what it’s like when you join IntouchCX’s Athens, Greece team.&nbsp;Our Polish-speaking Customer Service Agents are passionate about delighting customers by making every interaction an unforgettable experience, whether that’s through inbound calls, emails and/or chats. We want people with personality, who love making an impact with every customer interaction.We also want people with drive and ambition - people who want a career, not just a job. Punctuality, performance, and positivity will set you up for success.&nbsp;Requirements&nbsp;Working as a Customer Service Representative (Polish-English), You Have:<ul><li>Polish/English Bilingual is a must.</li><li>High school diploma (or equivalent)</li><li>6 months – 1 year of customer service experience</li><li>Call center experience (strong asset)</li><li>Effective communication skills</li></ul>Benefits of Working as a Customer Service Representative (Polish-English):<ul><li>Industry-leading benefits like:<ul><li>Medical and life insurance</li><li>In &amp; out of hospital benefits</li><li>Mental health support line</li><li>20-26 paid days off per year</li><li>On-site occupational physician</li><li>Monthly meal vouchers</li><li>Career path planning &amp; E-learning career development platform</li><li>Weekly coaching sessions</li><li>Global incentive programs</li><li>Fun, supportive work environment</li></ul></li><li>Opportunity to be part of a rapidly expanding global company</li><li>Amazing career growth opportunities</li></ul>

Customer Service Representative (Polish-English)

How would you like to work behind the scenes with some of the most innovative brands to deliver exceptional customer experiences? Are you a problem solver? Do you like making meaningful connections with people? No, this isn’t too good to be true. This is what it’s like when you join IntouchCX’s Athens, Greece team.Our Customer Service Representative - (Dutch/English) are passionate about delighting customers by making every interaction an unforgettable experience, whether that’s through inbound calls, emails and/or chats. We want people with personality, who love making an impact with every customer interaction.We also want people with drive and ambition - people who want a career, not just a job. Punctuality, performance, and positivity will set you up for success.&nbsp;Working as a Customer Service Representative (Dutch/English), You Have:<ul><li>Dutch/English Bilingual is a must</li><li>High school diploma (or equivalent)</li><li>6 months – 1 year of customer service experience</li><li>Call center experience (strong asset)</li><li>Effective communication skills</li></ul>&nbsp;Benefits of Working as a Customer Service Representative (Dutch/English):<ul><li>Competitive salary</li><li>Industry-leading benefits:<ul><li>Medical and life insurance</li><li>In &amp; out of hospital benefits</li><li>Mental health support line</li><li>20-26 paid days off per year</li><li>On-site occupational physician</li><li>Monthly meal vouchers</li><li>Career path planning &amp; E-learning career development platform</li><li>Weekly coaching sessions</li><li>Global incentive programs</li><li>Medical and life insurance</li></ul></li><li>Fun, supportive work environment</li><li>Opportunity to be part of a rapidly expanding global company</li><li>Amazing career growth opportunities</li></ul>

Customer Service Representative (Dutch/English)

We’re changing the way people think about customer care, and we need your help!We’re looking for a German Speaking Team Lead&nbsp;to provide front-line direction to our Customer Service Representatives (CSRs), ensuring quality service is delivered in every customer interaction. This role requires learning and maintaining in-depth knowledge of our partner’s brand, philosophy, products, promotions, and processes. It also involves supporting the professional and personal development of your team through performance evaluations, training, and career pathing plans.As Team Lead, You Will…<ul><li>Manage and supervise a team of German-speaking CSRs</li><li>Ensure training, development, and employee engagement are maintained to grow and retain talent</li><li>Monitor and manage performance to meet Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)</li><li>Analyze reports and statistical data to measure results and identify areas for improvement</li><li>Use critical thinking to develop solutions that enhance performance and partner satisfaction</li><li>Motivate your team through relationship building and real-time coaching</li><li>Create incentive programs to drive performance and achieve desired outcomes</li><li>Coordinate staffing schedule changes with the Operations Support or Workforce Management teams</li><li>Collaborate with departments across the organization (HR, IT, etc.) to resolve issues effectively</li><li>Represent operations in partner meetings with insight and professionalism</li><li>Gain expert-level knowledge of partner products and promotions</li><li>Demonstrate a strong work ethic and a commitment to excellence</li><li>Act as a role model and live by our 10 Things (core cultural values)</li></ul>As Team Lead, You Have…<ul><li>Fluency in German, both written and spoken, with a professional level of English</li><li>At least 1 year of experience as a Team Lead in a contact center or customer service environment, ideally within the travel or airline industry</li><li>Experience handling escalated customer issues</li><li>Strong knowledge of Google Workspace (Sheets, Slides, Docs, Drive); confidence using spreadsheets for reporting is an asset</li><li>Excellent time management, organization, and prioritization skills</li><li>The ability to work independently and collaboratively in a fast-paced environment</li></ul>Benefits of Working as a Team Leader:<ul><li>Competitive salary</li><li>Industry-leading benefits:<ul><li>Medical and life insurance</li><li>In &amp; out of hospital benefits</li><li>Mental health support line</li><li>20-26 paid days off per year</li><li>On-site occupational physician</li><li>Monthly meal vouchers</li><li>Career path planning &amp; E-learning career development platform</li><li>Weekly coaching sessions</li><li>Global incentive programs</li></ul></li><li>Medical and life insurance</li><li>Fun, supportive work environment</li><li>Opportunity to be part of a rapidly expanding global company</li><li>Amazing career growth opportunities</li></ul>

German-speaking Team Lead

Are you a natural problem solver with a passion for helping others? Do you enjoy turning every customer interaction into a positive experience? If you're looking for a meaningful career with opportunities to grow, this might be the role for you.As a German Flight &amp; Travel Booking Specialist, you'll support customers throughout their travel journey—providing guidance, solving problems, and making each interaction feel effortless. Whether it’s a change in flight plans, booking support, or simply a reassurance call, you’ll be there to make it right.We're looking for people who bring energy, empathy, and ambition. People who care about doing things well and who are excited to grow in an international environment.Working as a German Flight &amp; Travel Booking Specialist, You Have:<ul><li>Fluency in German&nbsp;</li><li>6+ months of experience in customer service (travel or airline experience is a plus)</li><li>Strong communication and interpersonal skills</li><li>Solid understanding of global geography and basic travel documentation</li><li>Experience with Amadeus, Sabre, or similar systems is highly valued</li><li>A solution-driven mindset with flexibility to adapt to new situations</li></ul>Benefits of Working as a German Flight &amp; Travel Booking Specialist:<ul><li>Competitive salary</li><li>Industry-leading benefits:<ul><li>Medical and life insurance</li><li>In &amp; out of hospital benefits</li><li>Mental health support line</li><li>20-26 paid days off per year</li><li>On-site occupational physician</li><li>Monthly meal vouchers</li><li>Career path planning &amp; E-learning career development platform</li><li>Weekly coaching sessions</li><li>Global incentive programs</li><li>Medical and life insurance</li></ul></li><li>Fun, supportive work environment</li><li>Amazing career growth opportunities</li><li>Opportunity to be part of a rapidly expanding global company</li></ul>

German Flight & Travel Booking Specialist

How would you like to work behind the scenes with some of the most innovative brands, helping people take control of their finances and feel good doing it? At IntouchCX in Athens, that’s exactly what we do.As an English-Speaking Customer Care Advisor, you’ll be the voice of support for users navigating banking and financial tools. Whether it’s through calls, emails, or chats, you’ll be turning “What’s going on with my account?!” into “Wow, thanks for the help!” 💬We’re looking for people with personality and purpose. If you’re driven, dependable, and want more than just a job—you’re in the right place.Working as an English-speaking Customer Service Representative, You Have:<ul><li>Full English proficiency</li><li>High school diploma (or equivalent)</li><li>6 months to 1 year of customer service experience</li><li>Call center experience is a strong asset</li><li>Some finance knowledge – whether through studies, previous experience, or personal interest in the markets</li><li>Excellent communication skills, active listening, and a calm, solution-focused approach to customer support</li></ul>Benefits of Working as an English-Speaking Customer Care Advisor:<ul><li>Competitive salary</li><li>Industry-leading benefits:<ul><li>Medical and life insurance</li><li>In &amp; out of hospital benefits</li><li>Mental health support line</li><li>20-26 paid days off per year</li><li>On-site occupational physician</li><li>Monthly meal vouchers</li><li>Career path planning &amp; E-learning career development platform</li><li>Weekly coaching sessions</li><li>Global incentive programs</li></ul></li><li>Medical and life insurance</li><li>Fun, supportive work environment</li><li>Opportunity to be part of a rapidly expanding global company</li><li>Amazing career growth opportunities</li></ul>

English-Speaking Customer Care Advisor

Are you a problem solver with a passion for finance? Do you thrive on making meaningful connections with people and helping them navigate financial solutions? Are you interested in a rewarding career working with the world’s most exciting brands in the banking sector?Our French -Speaking Customer Care Advisors are dedicated to providing exceptional support to customers, ensuring that every interaction is both helpful and memorable. You will handle inquiries related to banking products and services through inbound calls, emails, and chats, assisting customers with professionalism and a deep understanding of financial products.We’re looking for people with drive and ambition—those who want to build a career, not just find a job. Punctuality, performance, and a positive attitude will set you up for success in this role.What Sets You Apart:<ul><li>French/English Bilingual is a must</li><li>High school diploma (or equivalent)</li><li>6 months – 1 year of customer service experience</li><li>Call center experience (strong asset)</li><li>Effective communication skills</li><li>Passion for finance and a genuine desire to help customers manage their financial needs.</li></ul>Why You’ll Love Working With Us:<ul><li>Industry-leading benefits like:<ul><li>Medical and life insurance</li><li>In &amp; out of hospital benefits</li><li>Mental health support line</li><li>20-26 paid days off per year</li><li>On-site occupational physician</li><li>Monthly meal vouchers</li><li>Career path planning &amp; E-learning career development platform</li><li>Weekly coaching sessions</li><li>Global incentive programs</li></ul></li><li>Fun, supportive work environment</li><li>Opportunity to be part of a rapidly expanding global company</li><li>Amazing career growth opportunities</li></ul>

French -Speaking Customer Care Advisor

We’re changing the way people think about customer care, and we need your help!&nbsp;We’re looking for a Team Lead to provide front-line direction to our Customer Service Representatives (CSRs), ensuring quality service is provided with every customer interaction. This role involves learning and maintaining the knowledge of our partners’ brand, philosophy, products, promotions and processes. This position will also promote professional and personal development through performance evaluations, training&nbsp; and career pathing plans.&nbsp;As Team Lead (French/English Bilingual), You Will…&nbsp;<ul><li>Manage and supervise CSRs&nbsp;</li><li>Ensure proficient training, professional development and employee engagement is sustained in order to prepare, grow and retain employees</li><li>Manage operational performance to meet Key Performance Indicators (KPIs) and Service Level Agreements</li><li>Analyze various reports and statistical data to measure production levels and identify root causes for underperforming areas</li><li>Use critical thinking to develop solutions to improve business performance and partner success</li><li>Motivate teams through relationship building and real-time coaching</li><li>Develop incentive programs to motivate CSRs to achieve desired outcomes</li><li>Coordinate changes in staffing schedules by collaborating with the Operations Support Team/and or Workforce Management Team</li><li>Collaborate with other departments within the organization (HR, IT, etc) to properly resolve issues&nbsp;</li><li>Bring in-depth operational knowledge and a thoughtful point of view when participating in partner meetings</li><li>Gain expert level knowledge on all partner products and promotions</li><li>Demonstrate a positive work ethic and commitment to achieve the best possible outcomes</li><li>Act as a role model and exemplify our 10 Things (cultural values)</li></ul>&nbsp;As Team Lead (French/English Bilingual), You Have…&nbsp;<ul><li>High school diploma or equivalent (required)</li><li>Some post-secondary education or completion of a post-secondary degree with a major in Business (combination of education and work experience will also be considered)&nbsp;</li><li>Must be fluent in French and English, written and oral</li><li>1-2 years of experience in the contact center and/or customer service industry, with at least 1 year in a Team Lead/Supervisory role</li><li>Experience dealing with escalated issues in a contact center capacity&nbsp;</li><li>The ability to type 30 WPM with accuracy</li><li>Basic knowledge of Google Suite (Sheets, Slides, Docs, Drive) is an asset</li><li>The ability to use spreadsheet applications to maintain and develop operational reporting</li><li>Exceptional time management, organizational and prioritization skills to complete work in a timely manner</li><li>Ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment</li><li>The ability to work a variety of shifts, including days, evenings and holidays</li></ul>

Team Lead (French/English Bilingual)

We’re changing the way people think about customer care, and we need your help!&nbsp;We’re looking for a Team Lead (Supervisor) to provide front-line direction to our Customer Service Representatives (CSRs), ensuring quality service is provided with every customer interaction. This role involves learning and maintaining the knowledge of our partners’ brand, philosophy, products, promotions and processes. This position will also promote professional and personal development through performance evaluations, training&nbsp; and career pathing plans.&nbsp;As Team Lead (Supervisor), You Will…&nbsp;<ul><li>Manage and supervise CSRs&nbsp;</li><li>Ensure proficient training, professional development and employee engagement is sustained in order to prepare, grow and retain employees</li><li>Manage operational performance to meet Key Performance Indicators (KPIs) and Service Level Agreements</li><li>Analyze various reports and statistical data to measure production levels and identify root causes for underperforming areas</li><li>Use critical thinking to develop solutions to improve business performance and partner success</li><li>Motivate teams through relationship building and real-time coaching</li><li>Develop incentive programs to motivate CSRs to achieve desired outcomes</li><li>Coordinate changes in staffing schedules by collaborating with the Operations Support Team/and or Workforce Management Team</li><li>Collaborate with other departments within the organization (HR, IT, etc) to properly resolve issues&nbsp;</li><li>Bring in-depth operational knowledge and a thoughtful point of view when participating in partner meetings</li><li>Gain expert level knowledge on all partner products and promotions</li><li>Demonstrate a positive work ethic and commitment to achieve the best possible outcomes</li><li>Act as a role model and exemplify our 10 Things (cultural values)</li></ul>&nbsp;As Team Lead (Supervisor), You Have…&nbsp;<ul><li>High school diploma or equivalent (required)</li><li>Some post-secondary education or completion of a post-secondary degree with a major in Business (combination of education and work experience will also be considered)&nbsp;</li><li>1-2 years of experience in the contact center and/or customer service industry, with at least 1 year in a Team Lead/Supervisory role</li><li>Experience dealing with escalated issues in a contact center capacity&nbsp;</li><li>The ability to type 30 WPM with accuracy</li><li>Basic knowledge of Google Suite (Sheets, Slides, Docs, Drive) is an asset</li><li>The ability to use spreadsheet applications to maintain and develop operational reporting</li><li>Exceptional time management, organizational and prioritization skills to complete work in a timely manner</li><li>Ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment</li><li>The ability to work a variety of shifts, including days, evenings and holidays&nbsp;</li></ul>

Team Lead (Supervisor)

We’re redefining what customer care looks like — and at the heart of every high-performing team is a driven Talent Sourcing Specialist.In this role, you’ll take ownership of the entire hiring process, from identifying top talent to crafting an engaging and seamless candidate journey. Partnering closely with hiring managers, you’ll bring sourcing strategies to life, build meaningful connections, and help grow the teams that keep our company thriving.&nbsp;As Talent Sourcing Specialist, You Will…<ul><li>Take charge of end-to-end recruitment for a variety of roles</li><li>Collaborate with hiring managers to turn role requirements into real-life talent</li><li>Design sourcing strategies that go beyond job boards — think networks, referrals, and creative outreach</li><li>Screen and interview candidates to find the perfect fit</li><li>Manage candidate pipelines and data through our ATS and recruitment tools</li><li>Represent our brand at job fairs and events, making a great first impression</li><li>Support onboarding to ensure a seamless transition from offer to start date</li><li>Work closely with the Employee Experience team to elevate the candidate and employee journey</li><li>Share new ideas, improve processes, and help us raise the bar in hiring</li></ul>As Talent Sourcing Specialist, You Need…<ul><li>A Post-Graduate Degree in HR but if not, no worries—your skills and experience are what count</li><li>A degree in HR or a related field (or equivalent experience — we care about what you can do)</li><li>2–3 years of hands-on recruitment experience in a high-volume, fast-paced setting</li><li>Strong command of English (bonus points for any other European Language)</li><li>Experience with ATS platforms and general office tools</li><li>Adaptability and the ability to pick up new tools and processes quickly</li><li>A sharp sense of organization and ownership — you keep things moving</li><li>Great communication and people skills to build strong relationships</li><li>A problem-solving mindset with a passion for getting the right match</li></ul>

Talent Sourcing Specialist

Are you a natural problem solver who thrives on making meaningful connections? Do you want to be part of a dynamic team representing some of the world’s most exciting brands? If you’re looking for a career (not just a job), this is your chance.As a Customer Service Representative (Spanish-English), you’ll create unforgettable experiences for customers through inbound calls, emails, and chats. We’re looking for energetic, driven, and personable individuals who love making an impact with every interaction.What Sets You Up for Success:<ul><li>Spanish/English Bilingual is a must</li><li>High school diploma (or equivalent)</li><li>6 months – 1 year of customer service experience</li><li>Call center experience (strong asset)</li><li>Effective communication skills</li></ul>Why Join Us as a Customer Service Representative (Spanish-English):We believe that great work deserves great rewards. As part of our team, you’ll enjoy competitive compensation, industry-leading benefits, and opportunities for growth in a dynamic, supportive environment.What We Offer<ul><li>Competitive salary</li><li>Industry-leading benefits:<ul><li>Medical and life insurance</li><li>In &amp; out of hospital benefits</li><li>Mental health support line</li><li>20-26 paid days off per year</li><li>On-site occupational physician</li><li>Monthly meal vouchers</li><li>Career path planning &amp; E-learning career development platform</li><li>Weekly coaching sessions</li><li>Global incentive programs</li><li>Medical and life insurance</li></ul></li><li>Fun, supportive work environment</li><li>Opportunity to be part of a rapidly expanding global company</li></ul>

Customer Service Representative (Spanish-English)

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