Πληροφορική

Εμπόριο Λιανικής

Χρηματοοικονομικά

Κατασκευαστικός Κλάδος / Τεχνικά Επαγγέλματα

Διοίκηση Επιχειρήσεων

Αποθήκη / Logistics

Βιομηχανική Παραγωγή

Άλλο

Επαγγέλματα Υγείας

Φροντίδα Κτιρίων / Σπιτιών

Εκπαίδευση

Ανθρώπινο Δυναμικό / HR

Γραμματειακή Υποστήριξη

Κέντρο Εξυπηρέτησης / Call Center

Αισθητική / Κομμωτήριο

ΜΜΕ / Social Media

Μεταφορές

Εστίαση

Νομικές Υπηρεσίες

Εταιρικές Πωλήσεις

Ναυτιλία

Τηλεπικοινωνίες

Εργάτες

Τέχνες / Πολιτισμός

Τουρισμός / Ξενοδοχεία

Φροντίδα Ενήλικων / Παιδιών

Marketing

Προσωπικό Ασφαλείας

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LastThreeDays

Today

Aoristou

Orismenou

Internship

Seasonal

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As a Business Data Architecture Specialist will be placed in the Data Governance and Quality Business Area and you will be responsible for recommending, designing, and optimizing the Bank's data architecture processes. This role involves collaborating with various stakeholders to ensure efficient data modeling, data management platforms, and data governance.&nbsp; What you will be doing&nbsp;• Provide recommendations for the Bank's data architecture processes, including Information Architecture deliverables and artifacts.• Collaborate with business stakeholders to design and document data modeling optimizations within the existing data architecture processes.• Develop policies, rules, and standards to determine how data is collected, stored, integrated, and used through data systems.• Support the Business Stewards for documenting properly the critical data elements/ reports, following the DGF&nbsp;• Collaborate with Technical Stewards regarding Data Lineage documentation• Compile and maintains the list of key data elements/ reports, as determined by business data owners in each data domain.• Collaborate closely with Business Analysts to understand data requirements and define the best ways to deliver business value effectively.• Participate in projects that introduce new information and ensure alignment with data architecture.• Ensure data integrity by performing data integrity gap analysis.• Resolve data integrity gaps by working with business owners and ITOM.• Take responsibility for the creation and maintenance of the Data Glossary of Terms/ Reports in collaboration with other Business and IT roles.&nbsp;What you need to have&nbsp;• A Bachelor’s degree in Computer Science, Applied Mathematics, Applied Statistics or relevant fields• A Master’s degree in Business Intelligence or Data Management (preferred)&nbsp;• At least five (5) years of working experience in the field of data and analytics, including experience with systems architecture methodologies (preferable in the Banking Sector)• Experience on Database Querying and Database Management• Teamwork spirit and ability to cooperate effectively. &nbsp;What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;•&nbsp;&nbsp;A friendly and collaborative working environment that supports taking initiative and action.•&nbsp;&nbsp;A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.•&nbsp;&nbsp;The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.•&nbsp;&nbsp;Being part of a large organization with a leading role in the Greek economy and a strong presence in the community.•&nbsp;&nbsp;Flexible working options.•&nbsp;&nbsp;A competitive salary and benefits.&nbsp;All applications will be acknowledged and treated in utmost confidence.

Data Governance Architecture Specialist

As a CRM Campaign Analysis Associate you will be responsible for assisting omni-channel Customer Lifecycle Management campaigns, supporting the delivery of personalized and dynamic customer-centric messages through various CRM channels. What you will be doing •&nbsp;&nbsp;Assist in the initial analysis for campaigns data per channel examining customer behavior, campaign performance, and CRM metrics.•&nbsp;&nbsp;Participate in trends and patterns identification from CRM campaigns responses to contribute insights•&nbsp;&nbsp;Assist in campaigns optimization by utilizing data analysis findings to suggest improvements to campaign strategies, messaging, and targeting•&nbsp;&nbsp;Support the development and implementation&nbsp;of comprehensive omni-channel Customer Lifecycle Management campaigns, ensuring personalized communication plans through CRM channels.•&nbsp;&nbsp;Assist in the implementation and monitoring of the CRM softwares/ systems that helps on improving the efficiency of customer management processes.•&nbsp;&nbsp;Contribute to the accuracy and cleanliness of CRM data by identifying and rectifying data quality issues.•&nbsp;&nbsp;Support the development of reports and dashboards that showcase key performance indicators (KPIs) and campaign effectiveness.•&nbsp;&nbsp;Keep abreast on industry local and global market trends and best practices to ensure that the new tool capabilities and base management initiatives are implemented in the Bank’s projects.&nbsp;What you need to have&nbsp;•&nbsp;&nbsp;Bachelor’s degree in Mathematics, Statistics, Computer Science, or related fields.•&nbsp;&nbsp;Master’s degree in a relevant field of study (preferred).•&nbsp;&nbsp;At least one (1) year of experience in CRM Campaign Analysis.•&nbsp;&nbsp;Strong communication and collaboration skills.•&nbsp;&nbsp;Solid analytical thinking and creative problem-solving skills.•&nbsp;&nbsp;Attention to detail.&nbsp;•&nbsp;&nbsp;A Customer-centric mindset and a passion for improving Customer experiences.&nbsp;•&nbsp;&nbsp;Proficient use of the MS Office suite (especially Excel and PowerPoint).•&nbsp;&nbsp;Excellent command of the English and Greek languages (written and spoken).&nbsp;What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;<ul><li>A friendly and collaborative working environment that supports taking initiative and action</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community</li><li>Flexible working options</li><li>A competitive salary and benefits</li></ul>&nbsp;All applications will be acknowledged and treated in utmost confidence.

CRM Campaign Analysis Associate (Fixed Term)

As a Copywrite Associate you will be responsible for managing digital copywriting activities, and digital communication as well as participating in the design of the digital marketing and communications strategy. What you will be doing •&nbsp;&nbsp;Create, edit and update technical and marketing content for the Bank’s digital channels.•&nbsp;&nbsp;Work collaboratively with cross functional teams (Product Owners, UX/UI team etc.) to create copy and messaging that helps shaping a consistent brand experience across all channels, ensuring greater user comprehension and conversion rates.•&nbsp;&nbsp;Produce clear, concise, error-free content that adheres to style guidelines.•&nbsp;&nbsp;Meet with subject matter experts to understand specialized topics and ensure appropriate content creation, while maintaining marketing best practices.•&nbsp;&nbsp;Produce long- and short-form copy appropriate to a variety of segments and audiences.•&nbsp;&nbsp;Work closely with UX and UI designers to improve the overall product user flows.•&nbsp;&nbsp;Understand target audience, identify key messages and work with creative teams to ensure that the visual elements of the channels complement the words with the latest industry trends and best practices.&nbsp;&nbsp;What you need to have •&nbsp;&nbsp;A Bachelor’ s degree in Greek or English Literature, Translation, Journalism, Communications, Marketing or relevant field.•&nbsp;&nbsp;A Master’ s degree in related field is preferred.•&nbsp;&nbsp;At least one (1) to three (3) years of working experience related to customer-facing digital copywriting (e.g. digital journeys, website content).&nbsp;•&nbsp;&nbsp;Strong communication and collaboration skills.•&nbsp;&nbsp;Knowledge of translation techniques and CAT tools (preferably Trados Studio), of UX practices, will be considered significant assets.•&nbsp;&nbsp;Solid analytical thinking and creative problem-solving skills.•&nbsp;&nbsp;Attention to detail.&nbsp;•&nbsp;&nbsp;A Customer-centric mindset and a passion for improving Customer experiences.&nbsp;•&nbsp;&nbsp;Proficient use of the MS Office suite (especially Excel and PowerPoint).•&nbsp;&nbsp;Excellent command of the English and Greek languages (written and spoken).&nbsp;&nbsp;What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;<ul><li>A friendly and collaborative working environment that supports taking initiative and action.</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community.</li><li>Flexible working options.</li><li>A competitive salary and benefits.</li></ul>&nbsp;All applications will be acknowledged and treated in utmost confidence.

Copywrite Associate (Fixed Tem)

As a&nbsp;Customer Suspicious Transactions Alerts Monitoring Officer, you will play a key role in protecting the integrity of our financial ecosystem. You will be at the frontline of financial crime detection — reviewing customer alerts, conducting investigations, and preparing Suspicious Transaction Reports that help us stay ahead of money laundering and terrorist financing risks.&nbsp;Your attention to detail, analytical thinking, and commitment to compliance will directly contribute to a safer, more transparent banking environment.&nbsp;What you will be doing&nbsp;<ul><li>Assess the Bank’s customers and their transactions for potential money laundering or terrorist financing risks by processing daily alerts generated by internal systems</li><li>Ensure alerts are reviewed and closed in a timely, well-documented, and compliant manner</li><li>Communicate with Branches and Business Units to gather relevant transactional documentation and context</li><li>Verify the completeness and accuracy of customer data and investigative documentation</li><li>Maintain effective communication with internal stakeholders, offering clear guidance throughout the alert review process</li><li>Prepare and justify Suspicious Transaction Reports (STRs) when serious indications arise, acting as the first level of control in the escalation process</li></ul>&nbsp;&nbsp;What you need to have&nbsp;<ul><li>A BSc in Finance, Business Administration or a related field; a Master’s degree is a strong plus</li><li>A minimum of one (1) to three (3) years of experience in Compliance Control, AML, or similar financial crime prevention functions</li><li>Solid knowledge of transaction monitoring, customer due diligence, regulatory compliance, and financial crime compliance (FCC) frameworks</li><li>Strong analytical mindset combined with critical thinking and sound decision-making ability</li><li>Excellent communication and collaboration skills, with the confidence to liaise across departments and guide stakeholders</li><li>High attention to detail, organizational accuracy, and a strong sense of accountability in all aspects of your work</li><li>A proactive and team-oriented approach, with a drive to contribute to a high-integrity, compliance-focused culture</li></ul>&nbsp;What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;<ul><li>A friendly and collaborative working environment that supports taking initiative and action</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community</li><li>Flexible working options</li><li>A competitive salary and benefits</li></ul>&nbsp;All applications will be acknowledged and treated in utmost confidence.

Customer Suspicious Transactions Alerts Monitoring Officer

As a Digital Banking Operations Specialist you will be responsible responsible for managing and supporting the operational aspects of digital banking services, focusing on the smooth functioning of Bank’s digital channels, such as web, mobile, ATMs and APSs, while delivering excellent customer experiences and maintaining compliance with regulatory requirements. What you will be doing •&nbsp;&nbsp;Track the operational performance of digital channels, contribute to the development of relevant metrics, dashboards, and reports, and provide recommendations for improvements.•&nbsp;&nbsp;Coordinate the preparation and timely submission of proposals for the approval of operational expenses related to the bank’s digital channels. Monitor budget consumption and implements actions to optimize and reduce expenses where necessary.•&nbsp;&nbsp;Monitor compliance with Service Level Agreements (SLAs) for outsourced services, ensuring performance standards are met.•&nbsp;&nbsp;Participate in managing incidents of malfunction or downtime in digital channels, prepare reports for internal stakeholders and supervisory authorities, and ensure efficient updates to customers.•&nbsp;&nbsp;Engage in audit and risk evaluation processes, coordinating the implementation of corrective actions.•&nbsp;&nbsp;Lead the investigation and resolution of escalated issues from key clients or cases unresolved by 1st and 2nd level customer support teams.•&nbsp;&nbsp;Assist in the investigation of significant fraud cases (high-value incidents or recurring patterns) and contribute to the design and implementation of response actions.•&nbsp;&nbsp;Collaborate with the Data Protection Officer (DPO) to investigate critical cases related to personal data protection (GDPR) and draft responses to customer or regulatory authority requests.•&nbsp;&nbsp;Address requests and issues raised by the Hellenic Bank Association (HBA), the Bank of Greece, or other supervisory authorities, ensuring compliance and prompt resolution.•&nbsp;&nbsp;Monitor changes in the regulatory framework and public-sector digital initiatives (eGOV, KYC, KYB, etc.), represent the Digital Banking Business Area in bank-wide discussions, and coordinate actions to align with new developments.•&nbsp;&nbsp;Manage the design, evaluation and redesign of processes related to digital channels, including Customer onboarding through branches, telephone Customer support, and the preparation of Customer contractual documents (e.g., e-banking Terms and Conditions).&nbsp;&nbsp;What you need to have •&nbsp;&nbsp;Bachelor’s degree in engineering or finance•&nbsp;&nbsp;A Master’ s degree in related field is preferred.•&nbsp;&nbsp;At least four (4) years of working experience in banking operations, digital services or related field.&nbsp;•&nbsp;&nbsp;Experience in managing web/mobile banking platforms, mobile apps, or digital payment solutions is highly desirable.•&nbsp;&nbsp;Strong communication and collaboration skills.•&nbsp;&nbsp;Solid analytical thinking and creative problem-solving skills.•&nbsp;&nbsp;Attention to detail.&nbsp;•&nbsp;&nbsp;A Customer-centric mindset and a passion for improving Customer experiences.&nbsp;•&nbsp;&nbsp;Proficient use of the MS Office suite (especially Excel and PowerPoint).•&nbsp;&nbsp;Excellent command of the English and Greek languages (written and spoken).&nbsp;&nbsp;What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;<ul><li>A friendly and collaborative working environment that supports taking initiative and action.</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community.</li><li>Flexible working options.</li><li>A competitive salary and benefits.</li></ul>&nbsp;All applications will be acknowledged and treated in utmost confidence.

Digital Banking Operations Specialist

As an Investment Products and Services (Senior) Specialist you will play a key role in safeguarding the integrity and quality of investment services provided within the Wealth Management Sector.&nbsp; What you will be doing&nbsp;<ul><li>Perform quality controls to ensure alignment to Bank’s policies and procedures.</li><li>Collaborate with the Business Areas of Legal, Compliance, Non-Financial Risks Control.</li><li>Cooperate with Internal and External Audit and tackle their recommendations.</li><li>Monitor and propose KRIs in relation to the quality of investment services and ensure alignment to business objectives.</li><li>Prepare reports for business stakeholders and recommend improvements on procedures.</li><li>Identify risks driven from the controls and propose key mitigation actions.</li><li>Design and propose quality controls for new services or products.</li><li>Guide Private Bankers and stakeholders of Wealth Management Sector, regarding the provision of investment services.&nbsp;</li><li>Identify opportunities for process improvements and system enhancements.</li><li>Stay up to date with regulations and compliance requirements.</li></ul>&nbsp;&nbsp;What you need to have&nbsp;<ul><li>A Bachelor’s degree in Finance, Business Administration or other related field.</li><li>A Master’s degree in Business Administration, Banking, or Finance (desirable).</li><li>A minimum of four (4) years of previous working experience in banking or financial sector.</li><li>High Attention to Detail.</li><li>Communication skills.</li><li>Stakeholder Management.</li></ul>&nbsp;What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:<ul><li>A friendly and collaborative working environment that supports taking initiative and action.</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community.</li><li>Flexible working options.</li><li>A competitive salary and benefits.</li></ul>&nbsp;All applications will be acknowledged and treated in utmost confidence.

Investment Products and Services Quality Control (Senior) Specialist

Γίνε μέρος του Δικτύου Καταστημάτων μας #be_part_of_tomorrow #AlphaBank Οι Αρμοδιότητες του ρόλου περιλαμβάνουν:&nbsp;<ul><li>Εξυπηρέτηση νέων και υφιστάμενων Πελατών, εξασφαλίζοντας άριστη εμπειρία Πελάτη.</li><li>Παροχή προϊόντων και υπηρεσιών με πλήρη ανταπόκριση στις ανάγκες και το εκάστοτε προφίλ Πελάτη.</li><li>Καλλιέργεια μακροχρόνιων σχέσεων με τους Πελάτες, με βάση την εμπιστοσύνη και την ποιότητα των υπηρεσιών</li><li>Εις βάθος κατανόηση των προϊόντων και υπηρεσιών της AlphaBank, ώστε να προσφέρεται στον Πελάτη η καλύτερη επιλογή.</li></ul> Αν διαθέτεις τα παρακάτω προσόντα, θέλουμε να σε γνωρίσουμε!&nbsp;<ul><li>Πτυχίο με κατεύθυνση σε Θετικές Επιστήμες, Οικονομικά, Διοίκηση Επιχειρήσεων, ή οποιοδήποτε άλλο σχετικό αντικείμενο.</li><li>Εξαιρετικές επικοινωνιακές δεξιότητες.</li><li>Πελατοκεντρική προσέγγιση.</li><li>Εμπειρία σε θέση εξυπηρέτησης πελατών/πωλήσεις θα θεωρεί επιπλέον προσόν.</li><li>Άριστη γνώση Η/Υ.</li><li>Εξαιρετική γνώση Αγγλικής γλώσσας, σε προφορικό και γραπτό επίπεδο.</li></ul>&nbsp;Στην Alpha Bank είμαστε περήφανοι για:&nbsp;<ul><li>Το ότι ανήκουμε σε ένα από τα σημαντικότερα χρηματοπιστωτικά ιδρύματα της Ελλάδας.</li><li>Το Φιλικό και συνεργατικό μας εργασιακό περιβάλλον.</li><li>Την κουλτούρα δια βίου εκπαίδευσης και ανάπτυξης.</li><li>Τις ανταγωνιστικές αμοιβές και παροχές.</li></ul>

Retail Acceleration Program / Υπάλληλος Εξυπηρέτησης Πελατών

As a Digital Business Analysis Specialist you will be responsible for analyzing the business needs and incorporating them to business requirements to facilitate Bank’s services available through its digital channels. What you will be doing&nbsp;<ul><li>&nbsp;Elicit, analyze and verify the business needs as well as identify business problems.&nbsp;</li><li>Actively listen, investigate and assess business information to identify interdependencies with other processes/digital products and with the documentation of business requirements.</li><li>Draft business requirement documents in a clear, accurate and professional manner providing all information needed.</li><li>Ensure the technical feasibility and efficiency of the proposed solutions by engaging the competent IT team members, where necessary.</li><li>Prepare and execute User Acceptance Testing (UAT) scenarios to verify that the delivered features match the specification provided.&nbsp;</li><li>Support the engaged business stakeholders in their scenarios to avoid delays and deficiencies.&nbsp;</li></ul>&nbsp;What you need to have&nbsp;•&nbsp;&nbsp;A Bachelor’s degree in technical/business field, engineering or relevant field.•&nbsp;&nbsp;A Master’s degree in related field is preferred.•&nbsp;&nbsp;At least 3 years of working experience in business analysis preferably in digital processes.•&nbsp;&nbsp;Strong communication and collaboration skills.•&nbsp;&nbsp;Solid analytical thinking and creative problem-solving skills.•&nbsp;&nbsp;Attention to detail.&nbsp;•&nbsp;&nbsp;A Customer-centric mindset and a passion for improving Customer experiences.&nbsp;•&nbsp;&nbsp;Proficient use of the MS Office suite (especially Excel and PowerPoint).•&nbsp;&nbsp;Excellent command of the English and Greek languages (written and spoken).&nbsp;What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;<ul><li>A friendly and collaborative working environment that supports taking initiative and action.</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community.</li><li>Flexible working options.</li><li>A competitive salary and benefits.</li></ul>&nbsp;All applications will be acknowledged and treated in utmost confidence.

Digital Business Analysis Specialist

As our&nbsp;Operational Resilience Risk Control Senior Specialist, you will join a specialist team and will be responsible to provide independent oversight and guidance on the implementation and effectiveness of the Bank’s Operational Resilience framework, focusing on Digital Operational Resilience testing program and ICT third-party service providers management.&nbsp;Ideally from a financial services background, the successful candidate will be risk and control oriented with material exposure in at least one of the following areas: ICT and cybersecurity, digital operational resilience testing, business continuity planning, organization and project management. &nbsp;What you will be doing&nbsp;<ul><li>Contribute to the review of the Digital Operational Resilience Strategy.</li><li>Coordinate the development of the Digital Operational Resilience Testing Program, ensuring alignment with the Bank’s Digital Operational Resilience Strategy and compliance with Digital Operational Resilience Act (DORA).</li><li>Actively contribute to the evaluation of test results and provide input for the formulation of Risk Management’s Function opinion.</li><li>Support the coordination of the development of ICT Business Continuity planning and its testing program. Contribute to the evaluation of the adequacy, effectiveness and efficiency of the plans.</li><li>Review and assess the ICT incident management process, aiming to ensure its effectiveness and efficiency.</li><li>Actively review the processes for the management of third-party service providers, to ensure compliance with the Bank’s resilience expectations.</li><li>Monitor and suggest enhancements of the relevant KRIs and leads the preparation of the risk reports for senior management.</li><li>Contribute to the promotion of a culture of operational resilience across the Bank by supporting training initiatives, awareness campaigns and knowledge sharing.</li></ul> &nbsp;What you need to have&nbsp;<ul><li>A Bachelor’s degree in Risk Management, Information Security, Information Technology, Engineering, Business Administration or in any other related field of study.</li><li>A Master’s degree in any of the abovementioned fields of study is desirable.</li><li>At least seven (7) years of professional experience in ICT Risk Management, Digital Operational Resilience, Business Continuity, or Information Security.</li><li>Proven experience in a control function or an oversight role, is desired.</li><li>Working knowledge of DORA and/or NIS2.</li><li>Relevant certifications such as CRISC, CISSP, CISM, CISA, CBCP, ISO 22301, will be considered a plus.</li><li>Solid communication and stakeholder management skills.</li><li>Analytical and critical thinking skills, with attention to detail.</li><li>Complex problem-solving and decision-making skills.</li><li>Proficiency in the use of MS Office (Word, Excel, PowerPoint).</li><li>Excellent command of the English language (both written and spoken).</li></ul>&nbsp;What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;<ul><li>A friendly and collaborative working environment that supports taking initiative and action.</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community.</li><li>Flexible working options.</li><li>A competitive salary and benefits.</li></ul>&nbsp;All applications will be acknowledged and treated in utmost confidence.

Operational Resilience Risk Control Senior Specialist

As a Service Engineer you will be placed in the IT Service Management Domain and you will be responsible for designing, implementing, and continuously improving IT service management processes within the bank’s IT.&nbsp; What you will be doing&nbsp;• Develop workflows, end-to-end procedures, and documentation to support IT activities and ensure alignment with the IT Operating Model, internal policies and industry’s standards and best practices.• Analyze existing processes to identify inefficiencies and opportunities for automation and improvement leveraging the use IT Governance tools to improve process efficiency.• Define and monitor metrics and KPIs to assess process performance and propose enhancements.• Collaborate with stakeholders (IT teams, business units, and service providers) to define process requirements and ensure alignment with IT and business areas.• Facilitate workshops, perform presentations and training sessions to ensure smooth adoption of new or updated processes.• Maintain up-to-date documentation of process models, workflows, manuals and training materials.• May act as a Coordinator/ Project Manager to projects for process enhancement under the responsibility of the ITSM Domain monitoring progress, involving stakeholders and keeping up with deadlines.&nbsp;What you need to have&nbsp;• A Bachelor’s degree in Information Technology, Computer Science,Business Administration or a related field. Master’s degree in above areas including Finance or Management, will be considered a plus.• Deep knowledge and experience with ITIL processes and other frameworks like COBIT or ISO standards.• Experience in process modelling tools and metrics analysis.• Proven working experience at least (5) five years in IT service management, process engineering, or a related role, preferably within the IT industry.• Excellent analytical and problem-solving skills.• Excellent organizational, presentation and project management skills.• Attention to detail and organizational skills.• Ability to work well both independently and in a team environment, including senior management.• Professional qualifications such as ITIL Foundation, BPMN or Prince 2 will be considered a plus.​What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;• A friendly and collaborative working environment that supports taking initiative and action.• A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.• The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.• Being part of a large organization with a leading role in the Greek economy and a strong presence in the community.• Flexible working options.• A competitive salary and benefits.&nbsp;All applications will be acknowledged and treated in utmost confidence.

Service Engineer

Job Ads Αττική - Page 4

data governance architecture specialist

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crm campaign analysis associate (fixed term)

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copywrite associate (fixed tem)

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customer suspicious transactions alerts monitoring officer

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digital banking operations specialist

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investment products and services quality control (senior) specialist

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retail acceleration program / υπάλληλος εξυπηρέτησης πελατών

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digital business analysis specialist

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operational resilience risk control senior specialist

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service engineer

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