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We are currently seeking for an experienced Operational Fraud Manager to join our team. In this critical leadership role, you will define the fraud strategy that protects our ecosystem end-to-end, leading the prevention of operational fraud across the business.What you will do<ul><li>Own the company’s fraud KPIs, setting targets and driving a clear, strategic roadmap that reduces risk while supporting sustainable business growth.</li><li>Champion a culture of risk awareness and fraud prevention across the organization by establishing scalable processes, ensuring they are followed consistently, and fostering fraud consciousness at every level.</li><li>Provide regular reporting to executive leadership, delivering actionable insights on fraud trends, operational performance, and emerging risks.</li><li>Identify emerging fraud patterns and translate data-driven insights into effective fraud mitigation rules and system enhancements</li><li>Collaborate closely with Product&nbsp; and Data teams to design, shape, and prioritize the roadmap for fraud-prevention tools and technologies.</li><li>Drive innovation in fraud prevention, staying ahead of industry best practices and integrating new technologies—including AI/ML-powered detection models—into our fraud ecosystem.</li><li>Work closely with DH central teams to align with the global anti-fraud agenda, ensuring the local organization leverages all available capabilities, tools, and enhancements.</li></ul> What you need to be successful <ul><li>5 years of professional experience in fraud prevention, with a proven leadership track record in high-volume e-commerce, delivery, or fintech environments.</li></ul><ul><li>Demonstrated ability to develop and execute a company-wide fraud strategy, translating high-level objectives into a clear, actionable roadmap.</li><li>Strong ownership of fraud KPIs, P&amp;L, or risk-related budgets, with the ability to balance risk mitigation and business growth.</li><li>Exceptional leadership skills, capable of mentoring and scaling a team of fraud analysts and specialists.</li><li>Advanced analytical and strategic thinking, with expertise in interpreting large-scale datasets to identify emerging fraud trends and translate insights into action.</li><li>Outstanding executive communication skills, able to present complex fraud topics to senior leadership with clarity and influence.</li><li>Expertise in fraud-prevention technologies, such as rule engines, case management platforms, and familiarity with AI/ML-driven detection systems.</li><li>Proven ability to design and implement scalable fraud processes and policies.</li><li>Strong cross-functional collaboration skills</li></ul> Who we are efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. What's in it for you <ul><li>We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in! 💰</li><li>We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!</li><li>We take care of you with Private Medical &amp; Life Insurance from day #1 to keep you healthy and safe! 🍎</li><li>We prioritize your mental health 🧠 and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.</li><li>We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!</li><li>Are you a cappuccino lover ☕? Do you desperately want a cookie? Our inhouse cafeteria got you covered!</li><li>If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped!</li><li>We are passionate about exploring, growing &amp; learning and our Global Mobility plan is created to help our people find their purpose around the world! 🌎</li><li>Saving for the future? We’ve got your back! Our Pension Plan helps you invest in tomorrow while you enjoy today! 💼</li></ul>

Operational Fraud Manager

We are looking for a Product Manager to lead the evolution of our Quick Commerce vertical. This includes efood market and our rapidly expanding network of Local Shops (supermarkets, grocery, retail, and convenience). In this role, you will do more than just manage features; you will bridge the gap between the digital interface and the physical reality of a local shelf. You will solve complex problems regarding how users browse thousands of items, how we handle real-time inventory changes, and how we drive basket size in a high-velocity shopping environment. You will act as the vital link between agile development, commercial stakeholders, and our business objectives, ensuring that buying groceries or retail goods is as fast and intuitive as ordering a burger. Finally, you’ll collaborate across design, engineering, data, operations, and customer support teams, shaping solutions that make quick commerce more personal, more seamless, and more trustworthy at every step of the journey. What you’ll be doing:<ul><li>Drive, from a product perspective, a Scrum team and own the product backlog to deliver value for quick commerce customer.</li><li>Balance feature development, technical debt, and operational improvements to maximize product value and market competitiveness.</li><li>Collaborate closely with Product leadership, UX/UI designers, Engineering, Operations, and business stakeholders to maintain a prioritized backlog aligned with business value and OKRs.</li><li>Use data and experimentation to guide decisions and measure success</li><li>Βecome the domain expert on our suite of global tools for Catalog Management and Order Integration. You will ensure these complex tools are correctly integrated, configured, and optimized for the market.</li><li>Manage the end-to-end data flow—ensuring that massive updates (e.g., thousands of price changes or stock updates from a supermarket chain) reflect instantly and accurately on the user’s app without crashing performance.</li><li>You will serve as the central link between multiple business verticals. You will be responsible for defining a balanced product strategy that addresses the unique complexities of each sector while maintaining a cohesive user experience.</li></ul>Life @efood: At efood, no day is the same as the one before! efooders know that working and having a good time aren't the opposite and that’s why every day at efood is a new adventure! We always aim higher and we thrive in finding solutions to push our limits further! We care about our customers, our employees, our society. We seize every opportunity to celebrate achievements and milestones, but we also celebrate small things (like Fridays!) Every efooder is part of a fast-growing multinational company, with endless opportunities for professional growth and acquisition of new skills! We have an established, yet super creative and fun working environment, with talented and ambitious people whose ultimate goal is to maintain efood as the ideal workplace!Hungry enough to join us? What you need to be successful <ul><li>Minimum 3-5 years of product management experience, preferably in B2C, e-commerce, or marketplaces.</li><li>Proven track record of managing products with high complexity or large datasets.</li><li>Deep familiarity with Scrum best practices; ability to define clear requirements that bridge business challenges with technical solutions.</li><li>You are comfortable digging into metrics like Conversion Rate, AOV, and Retention to guide your roadmap.</li><li>Strong communication skills, able to articulate clearly across business and tech teams, and influence without formal authority.</li><li>Ability to work at pace and adapt to shifting priorities to meet event-driven product deadlines.</li></ul>Nice to Have<ul><li>Experience in Quick Commerce, Online Grocery, or Retail Tech.</li><li>Experience with experimentation (A/B testing) to optimize shopping funnels.</li></ul> Who we are efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. What's in it for you <ul><li>If you are happy, we are happy! That’s why we offer an attractive remuneration package for what you bring in!</li><li>We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!</li><li>We take care of you with Private Medical &amp; Life Insurance from day #1 to keep you healthy and happy!</li><li>We prioritize your mental health 🧠 and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.</li><li>We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!</li><li>Are you a cappuccino lover ☕? Do you desperately want a cookie? Our cafeteria got you covered!</li><li>If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped!</li><li>We are passionate about exploring, growing &amp; learning and our Global Mobility plan is created to help our people find their purpose around the world🌎!</li></ul>

Product Manager (Quick Commerce)

We are looking for someone who is customer oriented to deliver happiness to our customers in&nbsp;Greece &amp; Cyprus (shifts: including evening &amp; night)! Are you enthusiastic? Energetic? Do you enjoy helping people and providing solutions? We are here to end world hunger and generate awesome brand love, thus we need someone with your skills to join our -great- cause!Join our dynamic team as a Customer Care Agent for the&nbsp;Greek and Cypriot market! Take charge of communication with both our end users and partners, ensuring an unparalleled customer experience. Showcase your exceptional verbal and written communication skills across all channels –&nbsp;live chat, incoming calls, and email.Apply if:<ul><li>You understand the difference between hungry and HANGRY</li><li>You can meditate even with the most hardcore rock music playing in the background</li><li>You will go straight to the restaurant and deliver the food yourself to our customers if you need to</li><li>The term "agent" doesn't only mean you're part of the FBI, CIA etc.</li><li>"Call Center" sounds like a "Happiest Land Ever Created" to you</li></ul> What you need to be successful <ul><li>You are problem solving oriented and you have the ability to find the best solution to every customer related issue.</li><li>You are a team player! Team spirit is necessary as you will be part of a highly interactive and dynamic team of customer care agents.</li><li>Multitasking and critical thinking are required in order to prioritize and handle both incoming and outgoing contact.</li><li>Strong understanding of customer expectations with a focus on quality driven support.</li><li>Fluency in Greek and English is a must.</li><li>Computer skills and ability to use office equipment are required.</li><li>Prior experience in customer service will be considered as a plus.</li><li>Bachelor's degree will be considered a plus.</li><li>Full-time work, 5 days a week, including weekends and national holidays.</li></ul> Who we are efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. What's in it for you <ul><li>We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in! 💰</li><li>We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!</li><li>We take care of you with Private Medical &amp; Life Insurance from day #1 to keep you healthy and safe! 🍎</li><li>We prioritize your mental health 🧠 and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.</li><li>We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!</li><li>Are you a cappuccino lover ☕? Do you desperately want a cookie? Our inhouse cafeteria got you covered!</li><li>If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped!</li><li>We are passionate about exploring, growing &amp; learning and our Global Mobility plan is created to help our people find their purpose around the world! 🌎</li><li>Saving for the future? We’ve got your back! Our Pension Plan helps you invest in tomorrow while you enjoy today! 💼</li></ul>

Customer Care Agent (Remote)

If you enjoy fieldwork, visiting points in the network, and building strong professional relationships, this role is for you! As a Partners Account Executive, you will be out in the field daily, supporting partners, executing commercial agreements, and ensuring top-notch product presentation.What you’ll do<ul><li>Visit points in our network and inform partners about commercial agreements, benefits, incentives, obligations, and promotional activities.</li><li>Execute and monitor the implementation of commercial agreements on-site.</li><li>Ensure excellent merchandising presentation for products included in central agreements.</li><li>Support partners with operational needs (e.g. equipment, materials).</li><li>Document each point’s setup and merchandising with photos.</li><li>Monitor competitors and provide useful insights to the team.</li><li>Build and strengthen professional relationships through consistent communication.</li><li>Clearly explain the benefits and added value partners receive through our programs.</li><li>Take responsibility for achieving qualitative and quantitative targets in your area.</li><li>Communicate and implement advertising agreements at network points.</li><li>Advise partners on product placement and stock optimization to maximize profitability.</li></ul> What you need to be successful <ul><li>Previous experience in a Sales Field or Merchandising&nbsp;role.</li><li>Strong organizational and communication skills, with a hands-on attitude.</li><li>Understanding of key retail KPIs and the ability to analyze store performance.</li><li>Flexibility to travel frequently and visit stores.</li><li>Proficiency in Excel and reporting tools.</li></ul> Who we are efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. What's in it for you <ul><li>We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in! 💰</li><li>We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!</li><li>We take care of you with Private Medical &amp; Life Insurance from day #1 to keep you healthy and safe! 🍎</li><li>We prioritize your mental health 🧠 and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.</li><li>We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!</li><li>Are you a cappuccino lover ☕? Do you desperately want a cookie? Our inhouse cafeteria got you covered!</li><li>If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped!</li><li>We are passionate about exploring, growing &amp; learning and our Global Mobility plan is created to help our people find their purpose around the world! 🌎</li><li>Saving for the future? We’ve got your back! Our Pension Plan helps you invest in tomorrow while you enjoy today! 💼</li></ul>

Partners Account Executive

Our Sales team is on the lookout for a passionate&nbsp;Small-Medium Business (SMB) Account Executive&nbsp;to build and nurture relationships with small to medium-sized restaurant and café partners. In this role, you will work closely with our partners, helping them grow their businesses on&nbsp;efood&nbsp;through tailored support, upselling opportunities, and strategic account management. This is a fantastic opportunity for a proactive, results-driven professional who thrives in a fast-paced, customer-focused environment.What You’ll Do:<ul><li>Account Management:&nbsp;Develop and maintain strong relationships with SMB restaurant partners, ensuring their long-term success.</li><li>Performance Optimization:&nbsp;Monitor business and sales KPIs, analyze performance data, and suggest strategic actions to enhance growth.</li><li>Sales &amp; Upselling:&nbsp;Identify opportunities to introduce efood’s services, promotions, and features to maximize partner success.</li><li>Training &amp; Support:&nbsp;Onboard new partners, ensuring they understand the platform, tools, and best practices.</li><li>Problem Resolution:&nbsp;Serve as the primary point of contact for partners, proactively addressing challenges and ensuring a seamless experience.</li><li>Market Analysis:&nbsp;Stay up to date with industry trends and competitor activity to provide valuable insights to partners.</li><li>Reporting &amp; Insights:&nbsp;Maintain accurate records, analyze performance metrics, and provide data-driven reports to management.</li></ul> What you need to be successful <ul><li>1-3 years in account management, sales, or customer success (preferably in food delivery, e-commerce, or hospitality).</li><li>Bachelor's degree in Business Administration, Marketing, or a related field.</li><li>Strong communication and interpersonal abilities.</li><li>Analytical mindset with the ability to interpret data and offer strategic recommendations.</li><li>Excellent organizational skills and the ability to manage multiple accounts.</li><li>Proficiency in CRM software and Microsoft Office Suite.</li><li>Fluent in Greek and English, both written and spoken.</li><li>A proactive, self-motivated professional with a passion for the food industry and a results-driven approach.</li></ul> Who we are efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. What's in it for you <ul><li>We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in! 💰</li><li>We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!</li><li>We take care of you with Private Medical &amp; Life Insurance from day #1 to keep you healthy and safe! 🍎</li><li>We prioritize your mental health 🧠 and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.</li><li>We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!</li><li>Are you a cappuccino lover ☕? Do you desperately want a cookie? Our inhouse cafeteria got you covered!</li><li>If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped!</li><li>We are passionate about exploring, growing &amp; learning and our Global Mobility plan is created to help our people find their purpose around the world! 🌎</li><li>Saving for the future? We’ve got your back! Our Pension Plan helps you invest in tomorrow while you enjoy today! 💼</li></ul>

SMB Account Executive

We are looking for an&nbsp;Engineering Manager / Tech Lead&nbsp;to lead one of our Quick Commerce teams and play a critical role in designing and implementing a reliable, cutting-edge, scalable and efficient real-time platform. The successful candidate will lead a team that owns key technical components and key services that are part of the quick commerce flow.We have a microservice architecture with over 80 services that collectively handle thousands of requests per second. Our communication methods include both synchronous and event-based approaches. The majority of our codebase is written in Golang. We use REST APIs and gRPC. Our infrastructure is hosted in both AWS and GCP, and we leverage Kubernetes for container orchestration. Our data storage solutions include PostgreSQL, MongoDB, and Redis. Additionally, we are part of the Delivery Hero group, working closely with their Global Services division.We are a team of energetic, motivated tech enthusiasts who take on the challenge of empowering our customers and internal users. We do that by providing them with the necessary intuitive technologies through creating a wide range of software solutions.What you’ll do:<ul><li>Lead a team of 2-5&nbsp;talented software engineers, fostering an environment of collaboration, continuous improvement, and innovation.</li><li>Coach, mentor, and support the growth of engineers on the team through regular feedback, career development discussions, and continuous learning opportunities</li><li>Work closely with Product Owners, Developers and other Tech leads as part of an agile team, to build reliable systems and exceed stakeholders expectations.</li><li>Hands-on contribution and deep technical involvement — contribute to design, architecture, and implementation. Regularly contribute to the critical path of various features that the team needs to deliver.&nbsp;</li><li>Conduct regular code reviews, ensuring high coding standards, robust testing, and adherence to best practices.</li><li>Take ownership of the team-owned services and the technical foundation of our food delivery and quick commerce platform, ensuring it is reliable, secure, efficient, and scalable.</li><li>Architect, design, and develop critical technical components. Own the software development lifecycle end to end. Create a technical roadmap.</li><li>Deliver high quality software responsible for serving hundreds of thousands of requests per minute.</li><li>Investigate new technologies and strategies to help our services scale to larger data sets and quicker speeds into the future.</li><li>Practice modern software development methodologies and agile processes.</li><li>Maintain comprehensive documentation for all architectural, design, and implementation processes.</li></ul>Life @efood:At efood, no day is the same as the one before!efooders know that working and having a good time aren't the opposite and that’s why every day at efood is a new adventure!We always aim higher and we thrive in finding solutions to push our limits further! We care about our customers, our employees, our society.We seize every opportunity to celebrate achievements and milestones, but we also celebrate small things (like Fridays!)Every efooder is part of a fast-growing multinational company, with endless opportunities for professional growth and acquisition of new skills! We have an established, yet super creative and fun working environment, with talented and ambitious people whose ultimate goal is to maintain efood as the ideal workplace!&nbsp;Hungry enough to join us? What you need to be successful <ul><li>University and/or Postgraduate Degree in Computer Science, Computer Engineering or equivalent.</li><li>1+ years experience in technical leadership and/or engineering management roles</li><li>Strong background in backend engineering</li><li>Strong leadership and interpersonal skills, with the ability to mentor and coach a team.</li><li>Excellent knowledge of any modern programming language (with ideally relevant experience in Go).</li><li>Knowledge of relational and non-relational database systems (e.g. MongoDB, Redis, Postgres).</li><li>Familiarity with SOLID principles and software design patterns.</li><li>Excellent eye for detail and a self-motivated problem solver.</li><li>Superior analytical skills and a strong sense of urgency and ownership in your work.</li><li>Ability to get up to speed with new systems and concepts quickly.</li><li>Keen to constantly learn and improve your own skills, and not afraid to jump into new things.</li><li>Strong communication and collaboration skills (English is a must).</li></ul>Nice to have:<ul><li>Familiarity with at least one major cloud services provider (experience with AWS is a plus).</li><li>Familiarity with AWS SQS/SNS, Apache Kafka, Google Pub/Sub, RabbitMQ</li><li>Experience with microservices architecture, RESTful APIs, and DevOps practices&nbsp;</li><li>Involvement with open source projects is a plus</li></ul>

Engineering Manager / Tech Lead

<ul><li> Minimum of 2-3 years proven work experience in similar position in the public sector</li><li>Strong knowledge of public procurement and tendering processes</li><li>Excellent communication, presentation, and negotiation skills</li><li>Proven ability to work effectively under pressure and meet strict deadlines</li><li>Excellent skills in all aspects of planning, cross-group collaboration, analytical capabilities and attention to detail</li><li>Excellent written and verbal communication skills in English</li><li>Target oriented and highly self-motivated</li><li>Familiarity with enterprise IT solutions (ERP, AI, cloud, cybersecurity, etc.) will be considered an advantage</li><li>Experience with CRM tools (e.g., Dynamics, Salesforce)</li></ul>What's in it for you:<ul><li>Competitive compensation package reflecting your skills and experience</li><li>Private health insurance plan from day one — because your well-being matters</li><li>Exciting, innovative projects that challenge and inspire you</li><li>A vibrant company culture that celebrates teamwork — from Happy Fridays to team events like bowling sessions and running activities</li><li>Continuous learning and professional development opportunities, including training and certifications﻿</li><li>Modern and comfortable working environment with contemporary tools and technologies</li><li>Stable employment within a well-established and financially sound organization</li></ul>

Account Manager - Public Sector & Large Accounts

We are seeking motivated and talented professionals to join our highly skilled teams. As a Mid Back End Developer at Q&amp;R S.A., you will work on designing, developing, and maintaining high-quality backend services for enterprise projects. You will collaborate with cross-functional teams (e.g., Front-End, BA-QA) and be exposed to modern practices such as AI-driven automation to improve development efficiency and code quality. This position offers a unique opportunity to further develop your backend expertise in a dynamic and innovative environment.Key Responsibilities:<ul><li>Develop &amp; Maintain Java Services: Implement and optimize Spring Boot-based backend solutions, ensuring clean, secure, and efficient code</li><li>Enhance Code Quality &amp; Performance: Contribute to reusable libraries, peer code reviews, automated quality checks (e.g., SonarQube), and database optimization (Oracle, Postgres)</li><li>Testing &amp; Documentation: Write and maintain unit tests (JUnit, Mockito), follow TDD principles, and document backend development for clarity and maintainability</li><li>Collaboration &amp; Agile Practices: Work closely with Front-End, QA, and senior developers, participate in stand-ups, retrospectives, and knowledge-sharing sessions</li><li>Support &amp; Troubleshooting: Assist in product releases, ensure compliance, and resolve backend issues to maintain smooth system operations.</li></ul>Required Qualifications:<ul><li>Bachelors degree in Computer Science or a related field (or equivalent professional experience)</li><li>Minimum of 4 years in backend development with Java (11, 17+)</li><li>Minimum of 2 years in&nbsp;Spring Boot, SQL (Oracle or Postgres) with basic query optimization and indexing, ORM frameworks (JPA/Hibernate), Build Tools (Maven) and Version Control (Git), Object-Oriented Design (OOD), Design Patterns, and familiarity with TDD practices</li></ul>Desired Qualifications:<ul><li>Masters degree in Computer Science or a related field</li><li>Awareness of endpoint security and deployment best practices (e.g., ACMS)</li><li>Exposure to AI-driven documentation or code generation tools</li><li>Understanding of Agile or Scrum workflows</li><li>Experience with Jenkins, Bitbucket Pipelines, or similar CI/CD tools</li><li>Basic familiarity with ReactJS (or similar front-end frameworks) is a plus</li></ul>Personal Attributes:<ul><li>Team Oriented: Strong communication and collaboration skills, open to feedback and learning from peers</li><li>Problem Solver: Analytical thinking with attention to detail and a drive for continuous improvement</li><li>Organized &amp; Methodical: Ability to manage tasks effectively, adhering to deadlines and project milestones</li><li>Adaptable: Willingness to embrace new technologies and best practices to improve outcomes</li><li>Growth Mindset: Eagerness to expand skill set, including AI/LLM-focused learning and certifications</li></ul>What is there for you<ul><li>We want our people to be well compensated, so we offer an attractive salary package</li><li>Health is the most important asset, so we have you secured with a health insurance and compilation plan from day one</li><li>We are excited for challenges, so you are invited to take part in exciting, innovative projects that make a difference</li><li>We never stop learning and evolving! We encourage our people to follow the pace by providing them voucher for Training Courses, so that they adapt new tech skills and develop their soft skills</li><li>Most important, we work as a team, so we gather on a smaller and bigger occasions to celebrate good times together! Happy Fridays, bowling sessions, running events and everything that help us have fun and enjoy working to our team</li></ul>

Backend Developer [BET_05]

We are seeking motivated and talented professionals to join our highly skilled teams. As a Software Developer at Q&amp;R S.A., you will be involved in the design, development, deployment, and support of complex Information Systems for our clients. This role offers a unique opportunity to work with a diverse range of technologies, enhancing your expertise in application development.Key Responsibilities:<ul><li>Develop and maintain Spring Boot applications</li><li>Write well-designed, efficient and secure code</li><li>Document development phases</li><li>Analyze and resolve technical and application issues</li><li>Collaborate with internal teams to schedule product releases</li><li>Identify and analyze user requirements</li><li>Prioritize, assign, and execute tasks throughout the software development lifecycle</li></ul>Required Qualifications:<ul><li>Bachelors degree in Computer Science or a related field</li><li>1-2 years of experience in Java coding, Build tools (Maven, Gradle),Version control tools (Git),&nbsp;Object-Oriented Design (OOD) and design patterns</li></ul>Desired Qualifications:<ul><li>Masters degree in Computer Science or a related field</li><li>SQL (preferably Oracle or Postgres)</li><li>Experience with Jasper Reports</li><li>Experience with the Spring Boot&nbsp;Framework.</li><li>Experience with ORM frameworks (JPA/Hibernate)</li><li>Experience in designing, building, and testing Spring Boot applications</li><li>Previous experience in Public Sector projects is a strong asset</li></ul>Personal Attributes:<ul><li>Strong teamwork, communication, analytical thinking, and problem-solving skills</li><li>Ability to work independently and collaboratively</li><li>Organized and methodical approach</li><li>Effective delegation and time management skills</li></ul>What is there for you<ul><li>We want our people to be well compensated, so we offer an attractive salary package</li><li>Health is the most important asset, so we have you secured with a health insurance and compilation plan from day one</li><li>We are excited for challenges, so you are invited to take part in exciting, innovative projects that make a difference</li><li>We never stop learning and evolving! We encourage our people to follow the pace by providing them voucher for Training Courses, so that they adapt new tech skills and develop their soft skills</li><li>Most important, we work as a team, so we gather on a smaller and bigger occasions to celebrate good times together! Happy Fridays, bowling sessions, running events and everything that help us have fun and enjoy working to our team</li></ul>

Junior Backend Developer [BET_04]

The Personal Assistant to the CEO is responsible for providing administrative and personal support to the Chief Executive Officer of Quality &amp; Reliability S.A. This individual will work closely with the CEO to ensure all of their needs are met in a timely and efficient manner. The Personal Assistant to the CEO will be expected to anticipate the needs of the CEO and act as a liaison between the CEO and other departments.Duties and Responsibilities:<ul><li>Provide administrative assistance to the CEO including scheduling meetings, managing calendar, travel arrangements, and other related tasks</li><li>Act as a liaison between the CEO and other departments</li><li>Prepare and edit correspondence, reports, and presentations</li><li>Manage and monitor the CEO's email, phone calls, and other communications</li><li>Research and analyze data to prepare reports and documents</li><li>Handle confidential information and documents with discretion</li><li>Assist the CEO with personal tasks as needed</li><li>Perform other duties as assigned</li></ul>Qualifications:<ul><li>Bachelors degree in business administration, management, or related field</li><li>At least 3 years of experience in a Personal Assistant (PA).</li><li>Excellent communication, organizational, and multitasking skills</li><li>Proficiency in Microsoft Office Suite</li><li>Ability to work independently and manage multiple tasks simultaneously</li><li>Ability to handle confidential information with discretion</li><li>Proactive, resourceful, and detail-oriented</li></ul> What is there for you<ul><li>We want our people to be well compensated, so we offer an attractive salary package</li><li>Health is the most important asset, so we have you secured with a health insurance plan from day one</li><li>We are excited about challenges, so you are invited to take part in exciting, innovative projects that make a difference</li><li>Most important, we work as a team, so we gather on smaller and bigger occasions to celebrate good times together! Happy Fridays, bowling sessions, running events and everything that help us have fun and enjoy working with our team.</li></ul>

Personal Assistant to CEO

Αναζητούμε έναν Υπάλληλο Λογιστηρίου για να ενταχθεί στην ομάδα Οικονομικών Υπηρεσιών μας. Ο ιδανικός υποψήφιος θα υποστηρίζει τις καθημερινές λογιστικές εργασίες, διασφαλίζοντας την ακριβή και έγκαιρη επεξεργασία των οικονομικών, σύμφωνα με τα ελληνικά λογιστικά πρότυπα και τις εσωτερικές διαδικασίες.Κύριες Αρμοδιότητες:Ο Υπάλληλος Λογιστηρίου θα είναι υπεύθυνος για:<ul><li>Τη διατήρηση ακριβών λογιστικών βιβλίων και αρχείων.</li><li>Την επεξεργασία τιμολογίων, τόσο εισερχόμενων (προμηθευτές) όσο και εξερχόμενων (τιμολόγηση πελατών).</li><li>Την διεκπεραίωση πληρωμών, εισπράξεων και συμφωνιών τραπεζικών λογαριασμών.</li><li>Την προετοιμασία δηλώσεων ΦΠΑ, φόρων και κοινωνικής ασφάλισης.</li><li>Την επικοινωνία με συνεργάτες, προμηθευτές και εξωτερικούς λογιστές.</li><li>Την προετοιμασία και διαχείριση νομικής τεκμηρίωσης για διαγωνισμούς.</li><li>Την υποστήριξη στην προετοιμασία οικονομικών αναφορών για εσωτερική χρήση.</li><li>Την διαχείριση συντονισμού logistics και παραγγελιών προμηθειών.</li></ul>Απαιτούμενα Προσόντα:Απαραίτητα:<ul><li>Δίπλωμα ή Πτυχίο στη Λογιστική ή σχετικό αντικείμενο.</li><li>Τουλάχιστον 5 χρόνια εμπειρίας σε λογιστικό ρόλο.</li><li>Εξαιρετική γνώση Excel και λογιστικού λογισμικού (κατά προτίμηση Soft1 και Epsilon Net Μισθοδοσία).</li><li>Ισχυρές οργανωτικές ικανότητες και προσοχή στη λεπτομέρεια.</li><li>Καλή επικοινωνία και ομαδικό πνεύμα.</li></ul>Τι Προσφέρουμε:Στη SysteCom θα εργαστείτε σε ένα υψηλού επιπέδου επιχειρηματικό περιβάλλον, δίπλα σε έμπειρους και πιστοποιημένους επαγγελματίες, με όλα τα εργαλεία και την υποστήριξη για προσωπική και επαγγελματική ανάπτυξη.Προσφέρουμε:<ul><li>Ανταγωνιστικό μισθό βάσει προσόντων.</li><li>Συνεχή εκπαίδευση και ανάπτυξη σε ένα δυναμικά αναπτυσσόμενο περιβάλλον.</li><li>Σύγχρονο και επαγγελματικό χώρο εργασίας.</li><li>Αυτονομία στο ρόλο σας με καθοδήγηση και mentoring.</li></ul>

Accounting Clerk

Risk Management &amp; Assessment:&nbsp;Support the development, execution, and monitoring of risk management frameworks and internal audits to identify, assess, and mitigate legal, regulatory, and operational risks across the organization.Third-Party Risk Oversight:&nbsp;Oversee the onboarding and monitoring of third parties, conducting risk-based due diligence, screenings, and documentation reviews to ensure compliance with internal policies and external regulations.Cross-Functional Collaboration:&nbsp;Collaborate with Procurement, Finance, and ESG teams to evaluate third-party risks and promote a culture of integrity and compliance throughout the organization.Investigations &amp; Reporting:&nbsp;Lead internal investigations into potential non-compliance or misconduct, and prepare reports for senior management and regulatory bodies as needed.Policy Development &amp; Training:&nbsp;Develop and update compliance policies and processes in line with regulatory changes, and deliver training programs to ensure organization-wide understanding and implementation.Compliance Monitoring &amp; Culture:&nbsp;Ensure consistent application of compliance procedures across business units, and support efforts to embed a strong culture of compliance and continuous improvement.What will you bring?Educational Background: Bachelor’s degree in Greek law.Professional Experience:&nbsp;At least 3 years of experience in a compliance-related role, ideally in underwriting, AML, or anti-corruption.Regulatory &amp; Standards Knowledge:&nbsp;Strong understanding of relevant laws, regulations, and industry standards; familiarity with anti-corruption frameworks (e.g., ISO 37001) is a plus.Certifications:&nbsp;Professional certifications such as ICA, ACAMS, CCEP, or equivalent are highly valued.Skills &amp; Competencies:&nbsp;Excellent analytical, problem-solving, and organizational skills, with strong attention to detail.Communication &amp; Collaboration:&nbsp;Proficiency in English, with strong interpersonal and cross-functional collaboration skills.What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.Grow&nbsp;Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration packagePrivate health insuranceFlexible working model

Compliance Specialist

The Finance Business Partner acts as the key liaison between the Finance department and business units, helping stakeholders understand financial performance, make informed decisions, and achieve strategic goals. This role requires a strong combination of analytical capability, commercial insight, and excellent communication skills.Partner with department heads (e.g. Sales, Marketing, IT, ESG) to provide financial insights and support decision-making, and contribute to strategic planning and long-term financial modelling.Prepare and present monthly management reports, including variance analysis and KPIs, while continuously improving reporting processes, tools, and systems.Lead the budgeting, forecasting, and planning processes across business units, and monitor financial performance against targets to support corrective actions.Identify trends, risks, and opportunities to drive performance improvement, and develop business cases for new initiatives, projects, or investments.Ensure financial governance, compliance, and internal controls are adhered to, working closely with FP&amp;A and Accounting teams to ensure accuracy and consistency of financial data.What will you bring?University degree in Finance or Economics backed by an MSc in Finance, with a minimum of 3 years of relevant work experience in Finance and Business or Big 4 Consulting Firms.Proficiency in MS Office suite with advanced skills in Excel; Power BI background will be considered an asset.Strong analytical and creative problem-solving skills.Excellent verbal, written, and interpersonal communication skills, with fluency in both written and verbal communication in English and Greek.Knowledge of Entersoft or other ERP experience will be considered an asset.Team spirit and ability to coordinate several activities across the Group, with the ability to thrive in a fast-paced and dynamic environment.What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.Grow&nbsp;Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration packagePrivate health insuranceFlexible working model

Finance Business Partner Athens

Procure to Pay (PTP) process: Analyses and evaluates PTP process and procedures, in order to automate the end-to-end process while ensuring a controlled environment. Timely identifies potential areas for improvement, proposing and follows-up on initiatives to automate processes focusing on a continuous monitoring of controls.Procure to Pay (PTP) data: Checks the quality of master and transactional data related to the PTP process, ensuring data is accurate, timely, up-to-date, and compliant with regulatory and Group policy requirements. Performs regular audits to ensure compliance by applying data mining techniques and possibly AI tools to ensure data quality.Procure to Pay (PTP) systems: Analyses and tests financial systems configurations and re-designs, in order to automate and increase efficiency of the end-to-end process. Participates in the testing procedures of each new finance automated process prior of going live. Develops and maintains documentation including system designs, operational manuals, and process workflows. Guides and educates the wider teams across the organization on PTP process excellence and supports ERP users.Digital tool integrations and automations: Targets a broader integration with machine learning and intelligent digital tools aiming for autonomous finance operations activities and a wider integration with 3rd parties across the PTP process (Vendor Portal, e-Invoicing, E-Banking).Team collaboration: Focuses on internal communication and strong collaboration with all departments across the organization, and in particular the IT department. Coordinates with various teams to ensure business objectives.Process excellence &amp; support: Contributes to ensuring PTP process excellence, guiding teams, supporting ERP users, and maintaining alignment of automated processes with business objectives.What will you bring?Education: University degree in Business, Finance, Data or Computer Science or a related field. A Master’s degree will be considered a plus.Experience: 3–5 years of proven experience within a similar position that requires applying knowledge of business process management and PTP automation technologies. Experience with ERP systems and with AP automation tools. Experience in a multinational business environment will be considered an asset.Skills: Excellent problem-solving and analytical skills. A collaborative mindset and the ability to work with multidisciplinary teams. Excellent knowledge of MS Office, particularly Excel.Digital tools &amp; technology: Familiarity with AI tools and other digital tools will be considered an asset. Knowledge of Internal Audit standards and procedures will be considered an asset. Exposure to APQC or other related process taxonomies and benchmarks will be considered an asset.Certifications: Professional Certifications (ex. ACCA, CIA, CIMA, Six Sigma) will be considered an asset.Languages: Fluency in English, both spoken and written, at a professional corporate level. Fluency in Greek and Spanish Language will be considered a plus.What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.Grow&nbsp;Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration package.Private health insuranceFlexible working model

Finance Process Improvement Specialist

Examine transactional data and detail transaction analysis against cut-off thresholds to identify unusual activity.Timely identify key risks, exceptions, errors and anomalies and detect outliers in processes and transactions that may be taking on increased risk or experiencing atypical rates of change, and examine, analyze and evaluate trends and patterns in exceptions, errors, anomalies, and outliers within a single financial process, as compared with its own past performance, against other processes/systems operating within the organization or via benchmarking.Evaluate internal controls in processes and procedures, and highlight areas where controls are not performing adequately and detect emerging areas of risk and control weaknesses.Deploy a continuous controls monitoring approach, aiming to reduce incidences of error, enhance operational efficiency and automate manual testing procedures, and automate data feeds to reduce validation time and increase the frequency of analysis.Develop a robust data validation capability and criteria to ensure integrity, quality, accuracy and completeness, and acquire data for routine use by establishing access to data sources, cleansing and validating the data.Extract data and combine from a variety of systems across the organization, relate it for further cross-platform analysis, remove unreliable transactions, and prepare the data in a standard audit format.What will you bring?University degree in Business, Finance, Auditing, Data or Computer Science, Statistics, Mathematics, or a related field. A Master’s degree will be considered a plus; Professional Certifications (ex. CIA, ACCA, CIMA) will be considered an asset; Fluency in English, both spoken and written, at a professional corporate level; Fluency in Greek Language will be considered a plus.3-5 years of experience in data or statistical analysis, within an internal controls or internal audit environment; Experience in a multinational business environment will be considered an asset; Experience in the Hospitality sector will be considered an asset.Excellent problem-solving and analytical skills; Ability to process complex and multiple sources data; A collaborative mindset and the ability to work with multidisciplinary teams.Excellent knowledge of MS Office, particularly Excel; Experience with ERP systems and process automation tools will be considered an asset.Experience on continuous controls monitoring and data mining (processing large datasets using digital tools such as ACL, Python, Power BI, Excel/Power Query or similar tools); Familiarity with AI tools and other digital tools will be considered an asset.Knowledge of Internal Controls standards and procedures (for example COSO Internal Controls Framework, COSO Enterprise Risk Management Framework, SOX internal controls framework) will be considered an asset.What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.Grow&nbsp;Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration package.Private health insuranceFlexible working model

Internal Control Specialist Athens

Το δίκτυο καταστημάτων της&nbsp;Nova, μέλος της United Group του κορυφαίου παρόχου τηλεπικοινωνιών και media στη Νοτιοανατολική Ευρώπη, αναζητεί ενθουσιώδεις, δυναμικούς και επικοινωνιακούς συνεργάτες για την στελέχωση της ευρύτερης ομάδας του.Ως&nbsp;Εξωτερικός Πωλητής Business, αποτέλεσε κομμάτι της ανάπτυξης και οικοδόμησης σχέσεων εμπιστοσύνης με τους πελάτες με στόχο την επίτευξη ποιοτικών και ποσοτικών στόχων&nbsp;Εταιρικών Πωλήσεων.Κύριες αρμοδιότητες:​<ul><li>Διαχείριση, διατήρηση και ανάπτυξη του πελατολογίου​</li><li>Επίτευξη μηνιαίων στόχων μέσω B2B πωλήσεων​</li><li>Προσέγγιση νέων πελατών αξιοποιώντας πολλαπλά κανάλια επικοινωνίας​</li><li>Ανάπτυξη του υφιστάμενου πελατολογίου, με εξατομικευμένες λύσεις​</li><li>Δημιουργία σχέσης εμπιστοσύνης με τους εταιρικούς πελάτες.​</li></ul>Προσόντα:​<ul><li>Επιθυμητό πτυχίο ΑΕΙ/ΤΕΙ στη Διοίκηση Επιχειρήσεων ή συναφή κλάδο.​</li><li>Min, προϋπηρεσία 1 χρόνο στις πωλήσεις, κατά προτίμηση στις Τηλεπικοινωνίες​</li><li>Επικοινωνιακές &amp; διαπραγματευτικές ικανότητες &amp; προσανατολισμός στα αποτελέσματα​</li><li>Τεχνολογικές γνώσεις&nbsp;</li><li>Κάτοχος διπλώματος</li></ul>Παροχές:​<ul><li>Εξαιρετικό περιβάλλον εργασίας​</li><li>Μηνιαίος μισθός και&nbsp;Bonus&nbsp;επίτευξης στόχων πωλήσεων​</li><li>Έξοδα για καύσιμα &amp; κινητό τηλέφωνο.​</li><li>Συνεχής εκπαίδευση στις τεχνικές πωλήσεων στον τομέα των&nbsp;τηλεπικοινωνιών.​</li></ul>

Εξωτερικός Πωλητής Business - Καταστήματα Nova Αττική

At United Fiber, we believe in a world of connection, interaction and sharing!We are looking for a vibrant and fast thinking “FTTH Design &amp; GIS Analyst” to be part of our successful team in our “FTTH Design Team”.&nbsp;You have a challenging mission for:&nbsp;Managing and analyzing geospatial data/information of fiber optic network as well as providing maps and datasets crucial for decision making, identify and assess trends in spatial data and maintain libraries of geospatial information as regards fiber optic network and assets.What will you do:&nbsp;<ul><li>Resolve FO network data inconsistences&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Participate in UF commercial announcements by providing specific data to Regulatory teams&nbsp;</li><li>Develop customized tools &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Manage and analyze geospatial data&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Administrate GIS database&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Conduct frequent quality checks and validate fiber optic network data robustness&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Perform quality checks of provided network As-Builts on weekly basis&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li></ul>It would be great if you have:&nbsp;<ul><li>Bachelor’s degree in a relevant field</li><li>Previous experience in the telecommunications sector (preferred)</li><li>Strong understanding of local, state, and federal regulations for construction and environmental permitting</li><li>Very good knowledge of ArcGIS</li><li>At least 3 years of experience working with fiber optic networks</li><li>Strong background in fiber design, construction procedures, and industry standards</li><li>Excellent understanding of FTTH topology and fiber optic network principles</li><li>In-depth knowledge of fiber network design tools (AutoCAD, GIS-based software, ARC mapping, Web Apps, etc.)</li><li>Very good knowledge of English written and oral</li></ul>What will you get:•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Wellness programs to keep yourself fit.•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Mobile voice and data to talk.•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Discounts on Nova Fixed / Mobile / TV for you, friends, family.•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Flexy work from home to balance your life.•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Private Insurance program to check up on your health.

FTTH Design & GIS Analyst

We at Nova, are a very young and dynamic team, the 2nd largest telecom provider in Greece, looking for vibrant and fast thinking " IP Network &amp; Security Engineer” to be part of our “IP Network &amp; Security Operations team”You have a challenging mission for:&nbsp;Managing network changes and upgrades, troubleshooting and resolving faults, coordinating with vendors, and ensuring seamless service for customers.&nbsp;What will you do:&nbsp;<ul><li>Implement changes and upgrades to network elements with a strong focus on minimizing customer service risks.</li><li>Participate in audits, Proof of Concept (PoC) trials, and testing procedures.</li><li>Provide technical expertise to identify, troubleshoot, and resolve faults efficiently.</li><li>Analyze and escalate customer complaints where necessary.</li><li>Develop and maintain documentation for operational and maintenance processes.</li><li>Coordinate with vendors to resolve trouble reports within agreed SLAs.</li><li>Participate in a rotational standby scheme, providing 24x7 second-level support for relevant systems and platforms.</li></ul>It would be great if you have:&nbsp;<ul><li>Bachelor’s degree in computer science, Information Technology, Telecommunications or a related field</li><li>3+ years of experience in a similar role, preferably in the telecommunications sector.</li><li>Relevant certifications (e.g., CCNA, CCNP, JNCIS, or equivalent) are highly valued.</li><li>Experience in Linux, scripting languages, Python and Ansible</li><li>Experience in AAA (Radius), DHCP and relevant well-known software (Kea/ISC DHCP, FreeRadius, Radiator, etc).</li><li>Experience in Fortinet firewalls. Cisco ACI.</li><li>To be able to act as a team player, to work collaboratively, providing technical support.</li></ul>What will you get:•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Wellness programs to keep yourself fit.•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Mobile voice and data to talk.•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Discounts on Nova Fixed / Mobile / TV for you, friends, family.•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Flexy work from home to balance your life.•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Private Insurance program to check up on your health.

IP Network & Security Operations Engineer

We at&nbsp;Nova, a very young and dynamic team, the 2nd largest telecom provider in Greece, looking for a dynamic IS/ Call Center Systems Specialist&nbsp;to be part of our Call Center Systems team.&nbsp;You have a challenging mission for:&nbsp;ensuring smooth operation, optimization, and high availability of ACD, IVR, dialer, and VoIP systems. You will handle advanced troubleshooting, implement upgrades, support security and capacity planning, and drive continuous improvements in call center technologies.What&nbsp;you will&nbsp;do:<ul><li>Manage and maintain call center systems (ACD, IVR, dialers, VoIP).</li><li>Perform system upgrades, patches, and configuration changes.</li><li>Monitor system performance and ensure high availability.</li><li>Provide second-level and third-level support for system-related issues.</li><li>Diagnose and resolve complex telephony and application problems.</li><li>Collaborate with vendors and internal teams for escalated issues.</li><li>Configure call routing, IVR menus, and agent profiles.</li><li>Optimize workflows and implement new technologies to improve efficiency.</li><li>Prepare technical documentation for internal use.</li><li>Generate performance reports and assist in capacity planning.</li><li>Help ensure compliance with data protection and security standards.</li><li>Support implementation of access controls.</li><li>Assist in planning and deploying new call center technologies.</li><li>Participate in testing and quality assurance for new implementations.</li><li>Stay updated on emerging call center technologies.</li><li>Suggest improvements to enhance system reliability and efficiency.</li></ul>It would be great if you have:<ul><li>A University Degree in relevant field</li><li>3+ years of experience in a similar role</li><li>Previous experience in the telecommunications sector is appreciated</li><li>Basic Knowledge of Contact Center Platforms - Familiarity with tools like Genesys, Avaya, or Cisco (basic navigation and configuration).</li><li>Understanding of Telephony Concepts</li><li>Basic knowledge of VoIP principles, call routing, and queue management.</li><li>Basic knowledge of ASR and NLU technology</li><li>Reporting Basics - Generating standard performance reports (AHT, call volumes) using built-in tools.</li><li>Troubleshooting Fundamentals - Ability to identify and escalate system issues.</li><li>Streamlining workflows for efficiency and cost-effectiveness.</li><li>Ensuring adherence to regulatory standards and internal policies.</li><li>Good communication Skills, clear interaction with team members and vendors.</li><li>Ability to follow troubleshooting guides and escalate effectively.</li><li>Having the capacity to understand the impact of systems on customer experience.</li><li>Willingness to learn new systems and processes quickly.</li></ul>What will you get:<ul><li>Wellness programs to keep yourself fit.</li><li>Mobile voice and data to talk.</li><li>Discounts on&nbsp;Nova Fixed / Mobile / TV&nbsp;for you, friends, family.</li><li>Flexy work from home to balance your life.</li><li>Private Insurance program to check up on your health.</li></ul>

IS/ Call Center Systems Specialist

We at&nbsp;Nova, are a very young and dynamic team, the 2nd largest telecom provider in Greece, looking for vibrant and fast thinking "NMC Operator” to be part of our successful team in our “Mobile-Fixed Core / IP / Access / IT NOC Department”.You have a challenging mission for:Undertaking the activities for the correct operation, fault management and relevant actions foreseen by the procedures to solve the problems of the entire network during the&nbsp;24-hrs supervision.What will you do:<ul><li>Receive, analyze and resolve/escalate any raised problem concerning customer complains or other kind of network failure or outage.</li><li>Act as the primary interface of the Network Management Centre for intra-departmental and external communications.</li><li>Execute planned tasks as required by NMC management.</li><li>Make use of the Corrective Trouble Ticketing System, in order to inform involved parties on Network Faults.</li><li>Escalate Faults among NOVA technical Departments and external providers/vendors and follow up the progress for the timely fault resolution.</li><li>Receive, analyze and resolve or escalate trouble tickets from Performance monitoring platforms.</li><li>Inform Customer Service of problems in the network leading to service outages.</li></ul>What will you get:<ul><li>Wellness programs to keep yourself fit.</li><li>Mobile voice and data to talk.</li><li>Discounts on&nbsp;Nova Fixed / Mobile / TV&nbsp;for you, friends, family.</li><li>Private Insurance program to check up your health&nbsp;</li><li>Toddlers allowance to daycare your kids</li></ul>

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