Πωλήσεις / Marketing / Εμπόριο Λιανικής

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Aoristou

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To ensure the efficient running of the Food and Beverage division through achieving budgeted revenues, Colleague Satisfaction, Guest Satisfaction and GOP results for each area of responsibility&nbsp;&nbsp;Key Duties and Responsibilities<ul><li>Align management style, working practices and conduct with One&amp;Only and Kerzner’s vision, Global Support values, operating standards and policies.&nbsp;To comply with Kerzner’s code of conduct at all times.</li><li>Develop and implement creative strategies to maximise spend per guest&nbsp;</li><li>Ensure all LQA standards are consistently met and colleagues are trained on LQA concept and associated standards&nbsp;</li><li>Personally build clear and open lines of communication with all departments</li><li>Play a proactive role as a member of the Resorts Executive Committee&nbsp;</li><li>Work closely with the Director of Sales and Marketing for groups and events&nbsp;</li><li>Understand and abide by all Government laws relating to the Food and Beverage division.&nbsp;</li><li>Liaise with the Executive Chef on menu engineering and portion control, ensuring the highest food standard is achieved whilst selling at the correct prices.</li><li>Be actively involved in maintaining the Food Safety and Hygiene Standards.</li><li>Monitor and control all financial aspects of the business including the preparation of the annual business plan.</li><li>Implement and monitor programs to maintain the condition of hotel assets in all F&amp;B areas.&nbsp;</li><li>Be well versed and knowledgeable of the hotels Fire Evacuation and all Emergency procedures as well as health and safety requirements in the Workplace.&nbsp;Ensure colleagues are aware of their duty of care as determined by legislation and that they maintain complete familiarity.</li><li>Work with HR on all initiatives relating to Talent management and development&nbsp;</li><li>Create an environment that trains, develops, coaches and mentor’s colleagues.</li><li>Conduct weekly SMART Plan review with all direct reports to ensure follows up to achieve the agreed goals &amp; objectives.&nbsp;</li><li>Actively participate in sales presentations, property tours and customer meetings.</li><li>Drive ReviewPro action plan follow up on a monthly basis with direct reports.&nbsp;</li><li>Conduct monthly walkthrough with Engineering, Housekeeping and DH to ensure action and standards are maintained.&nbsp;</li><li>Deliver a monthly report on Key issues, developments, outstanding works, and personal and financial concerns to GM and cc EXCOM.</li><li>Undertake additional duties as requested by the General Manager of the hotel.</li></ul>&nbsp;Skills, Experience &amp; Educational Requirements&nbsp;<ul><li>University degree or Diploma in Hospitality Management</li><li>2 Years’ experience in a similar position in an executive committee capacity</li><li>Must possess the right to live and work in Greece without a company supported working visa</li><li>Excellent knowledge of Greek and English</li><li>Ability to lead, motivate and develop colleagues</li><li>Be innovative, financially savvy, connect emotionally with guest and internal customer</li><li>Excellent verbal and written communication skills</li><li>Well verged with technology, which helps F&amp;B to take next level</li><li>&nbsp;</li></ul>&nbsp;Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Director, Food & Beverage, One&Only Aesthesis, Athens (8431)

Team Leader, Housekeeping is responsible for maintaining the villas and surrounding areas to the highest&nbsp;standard, adhering to O&amp;O standards at all times, and ensuring the cleanliness / hygiene is followed at all times. Also must ensure that the arrivals villas met the arriving customer requirements and known preferences’.&nbsp;Key Duties and Responsibilities<ul><li>To maintain and enforce all standards and procedures for Housekeeping service.</li><li>Responsible for maintaining cleanliness to all assigned work areas.</li><li>Inspect villas daily, including departures, arrivals, occupied, VIP, ensuring that they have been cleaned to the highest level, all maintenance is reported and rectified, and standards are being adhered to.</li><li>Ensure supplies and stock levels are maintained in pantries.</li><li>Ensure the ability to maintain safe work practices.</li><li>Responsible for the overall cleanliness, replenishment, standards and maintenance of the entire villa for all arrival villas for their respective sections.</li><li>Guarantee that all the repeater arrival preferences are met when the villa is prepared.</li><li>Ensure that the task provided daily are executed to the expectation of O&amp;O RR standard</li></ul>&nbsp;Skills, Experience &amp; Educational Requirements&nbsp;<ul><li>Education – Bachelor degree in Tourism</li><li>Knowledge of Greek and English</li><li>Basic computer skills and knowledge on Word, Excel and Opera</li><li>Minimum 2 years as a supervisor job experience in a luxury resort</li><li>Must have basic accounting skills</li><li>&nbsp;</li></ul>&nbsp;Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Team Leader, Housekeeping, One&Only Aesthesis, Athens (7563)

The purpose of this position is to run daily activities, reporting and operations of the Front Desk Department (such as check-in, credit limit, check-out, etc.). With experience in a high-quality luxury boutique hotel/resort guest services, the Front Desk Agent will offer the highest level of customer service. Front Desk Agent supports all property operations, ensuring that the highest levels of hospitality and service are provided. Front Desk Agent manages the flow of questions and directs guests within the lobby, as well as support the tracking and resolution of service issues. The position is seasonal.&nbsp;Key Duties and Responsibilities<ul><li>Support day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers daily.</li><li>Ensure compliance with all policies, standards and procedures.</li><li>Proceed with check-ins and check-outs.</li><li>Daily check of arrival list, making sure all rooms are assigned according to category booked and guest preferences.</li><li>The float, cash and credit card takings for the shift are balanced and the necessary cashier reports completed. Declares any overage or shortage on this report.</li><li>Support handling complaints, settling disputes, and resolving grievances and conflicts and reporting to manager, or otherwise negotiating with others.</li><li>Provide immediate assistance to guests.</li><li>Interact with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.</li><li>Respect and maintain Forbes Standards.</li><li>To assist with any other duties as required by the Director or another member of the management team.</li></ul> Skills, Experience &amp; Educational Requirements<ul><li>Minimum two years working in a luxury resort in Front Office department</li><li>Must be proficient in hospitality guest services and team development</li><li>Previous guest service and reservations experience preferred.</li><li>Excellent written and oral communication skills required, must be fluent in verbal and written English</li><li>Excellent computer and typing skills are required. Microsoft Office proficiency and Opera.</li><li>Excellent listening and comprehension skills required.</li></ul>&nbsp;Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Guest Services Agent, One&Only Aesthesis Athens (6702)

The Host is responsible for managing in-house and post stay stages of guest. Hosts are responsible for making sure guests receive personalized service from the hotel. The host is responsible to ensure that all guests’ expectations are met, and exceeded, throughout their stay at the resort. The host must be familiar with all resort standards, policies and procedures to ensure daily operations is run effectively and efficiently. To be familiar with all the resort facilities, restaurants, local attractions, and other points of interest, in order to be able to promote and answer all enquiries concerning services and highly diversified queries from guests. The position is seasonal.&nbsp;Key Duties and Responsibilities<ul><li>Provide services which blows away for customer satisfaction and retention.</li><li>Establish a positive relationship with guests while maintaining a professional and attentive manner.</li><li>Provide immediate assistance to guests as requested and anticipate their needs when possible.</li><li>Responsible for all in-house guest requests and ensuring their needs are met and exceeded.</li><li>Responsible for the coordination, organization and delivery of a warm welcome and fond farewell for the individual guests;&nbsp;</li><li>Communicate guest arrivals, preferences and needs to all appropriate departments daily.</li><li>Collect guest preferences during the stay.</li><li>Delivering guest requests (presenting items, placing them, in room behaviour).</li><li>Demonstrate appropriate behaviour.</li><li>Maintain grooming standards.</li><li>Cooperation with other hotel departments to make sure the work is planned and organized efficiently.</li><li>Ensure a high level of cleaning is always maintained within your own work area.</li><li>To assist with any other duties as required by the Guest Relations/Hosts Team Leader or another member of the management team.</li><li>To be flexible within your job and to be able to fulfill any other duties that you may be asked to perform.</li></ul>&nbsp;Skills, Qualifications and Requirements<ul><li>Previous experience as a Butler or Receptionist or Guest Relations agent in a five-star environment for a minimum of 2 years.</li><li>Excellent knowledge of English</li><li>Computer literate, knowledge of MS Office, Excel and Opera is essential.&nbsp;</li><li>Able to work well under pressure and be able to multi-task.</li><li>Business or Management qualifications are desirable.</li><li>&nbsp;</li></ul>&nbsp;Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Host, One&Only Aesthesis, Athens (7561) / Υποδοχή

To do the End of Day, close and back up the computer network data. Balance all the Revenue/Income Accounts and audit for accuracy of the Opera Front Office, Micros point of sales, call accounting and/or other Income generating computer systems. To print out daily Manager’s Report and distributes or sends it by local e-mail only to the authorized recipients.&nbsp;Key Duties and Responsibilities<ul><li>Maintain high visibility in public areas during peak times;</li><li>Collect guest preferences during guest’s stay, communicate to appropriate departments and act accordingly;</li><li>Emphasize guest satisfaction during all departmental meetings and focuses on continuous improvement;</li><li>Participate, as needed, in the investigation of employee and guest accidents;</li><li>Record guest issues in the guest response tracking system;</li><li>Support handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others;</li><li>Making sure all guests’ complaints are followed up and discussed during the daily meeting within the Team;</li><li>Interact with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction;</li><li>Always seek opportunities to improve client service;</li><li>Always demonstrate effective and appropriate interaction with clients whilst maintaining a professional approach and image.</li><li>Understanding employee positions well enough to perform duties in employees' absence;</li><li>Empower employees to provide excellent customer service;</li><li>To assist with any other duties as required by the line manager or another member of the management team.</li><li>Ensure compliance with all policies, standards and procedures;</li><li>Cooperation with other hotel departments to make sure the work is planned and organized efficiently;</li><li>Maintain a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property;</li><li>Participate in the discussion of the work that affects Front Office, discuss the ways of service improvement;</li><li>Attending internal hotel meetings, presenting Front Office department;</li><li>Provide necessary reports to Finance department when needed;</li><li>Cooperate with 3rd party companies in terms of arrangements for guests and improving of level of service provided;</li><li>Credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval from the FOH Manager or Director of Rooms;</li><li>Cover night Front Office shifts when required;</li><li>Perform Front Desk/Guest Relations/Guest Services/Butler duties in high demand times;</li><li>To be in charge of Front Office in absence of Front of House Managers</li><li>Understand and implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.;</li><li>Understand and comply with security, health and safety policies and procedures of the hotel.</li></ul>&nbsp;Skills, Education or Certification<ul><li>Minimum two years working in a luxury, 5-star hotel as a Front Office/Assistant Front Office Manager</li><li>Excellent knowledge of Opera and Ms Office</li><li>Excellent knowledge of night closing procedures</li><li>Must be fluent in verbal and written English.</li><li>Must be proficient in hospitality revenue management, guest services and team development</li><li>Previous work in customer service and FoH experience preferred.</li><li>Excellent written and verbal communication skills required.</li><li>Strong leadership skills and interpersonal communication skills.</li><li>Excellent listening and comprehension skills required.</li></ul>&nbsp;Skills, Experience &amp; Educational Requirements<ul><li>Hospitality Management Degree</li><li>Excellent knowledge of Enhlish</li><li>Knowledge in OPERA/MICROS</li><li>Advance Knowledge in Microsoft Excel</li><li>Minimum one year experience in a luxury resort/hotel</li><li>&nbsp;</li></ul>&nbsp;Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

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