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The Groups &amp; Events Coordinator should provide administrative support to the Sales Team, dealing all matters in a professional, efficient and timely manner to maximize team revenues and promote quality service through daily communication and coordination with other departments.&nbsp;Key Responsibilities:<ul><li>Communicate &amp; liaise with customers and e-mail.</li><li>Handle all incoming inquiries from clients via phone, email and other communication channels, ensuring prompt and professional responses</li><li>Confirm bookings, manage cancellations and process modifications to reservations</li><li>Conduct site inspection of the hotel</li><li>Maintain client contact database in Delphi</li><li>Administrative support to Groups &amp; Events team</li><li>Input Rooming lists in Opera PMS, monitor daily changes and final group pick up</li><li>Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients.&nbsp; Disseminate sales-related information to other departments as appropriate.</li></ul>Requirements:<ul><li>Degree in Hotel Management/Tourism and /or Business Administration</li><li>1 year of experience, ideally gained in reservations or catering sales team of a 5* Hotel</li><li>Languages: Fluent in both Greek and English (written &amp; spoken)</li><li>Fully computer literate and especially&nbsp; with&nbsp; Outlook, Word, Excel &amp; Sales and Catering Programs (Opera, Delphi)</li><li>Communication and presentation skills with the ability to build strong long-term client relationships</li><li>Customer Service: Strong interpersonal and customer service skills, with a passion for providing an exceptional guest experience</li><li>Problem-Solving: Ability to handle guest enquiries, concerns and issues with a calm and professional approach</li><li>Good organizational skills</li><li>Team player and results orientated</li></ul>

Groups & Events Coordinator - Semiramis

Responsibilities:<ul><li>&nbsp;Welcome and greet guests in a warm and friendly manner.</li><li>Answering guest questions and resolving problems in a timely manner ensuring guest satisfaction.</li><li>Communication and cooperation with other hotel departments to maintain a high level of guest satisfaction.</li><li>Perform all check-in and check-out tasks.</li><li>Provide information about the hotel's facilities, services, and local attractions.</li><li>Performing other related duties as required by the hotel.</li></ul>The ideal candidate should be:<ul><li>Friendly and have a polite personality.</li><li>Able to multi-task and use initiative, focusing on guest needs.</li><li>With excellent communication skills.</li><li>Detail oriented.</li></ul>Requirements:<ul><li>Degree in Hotel Management or Tourism.</li><li>Fluency in English and Greek conversation, reading and writing. Knowledge of an additional language will be appreciated.</li><li>At least 2 years previous hotel experience in similar position.</li><li>Flexibility in working night shifts.</li><li>Computer literacy - knowledge of OPERA will be consider as an asset.</li></ul>All applications are considered as strictly confidential!

Front Desk Agent - Semiramis

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