Πωλήσεις / Marketing / Εμπόριο Λιανικής

Πληροφορική

Κέντρο Εξυπηρέτησης / Call Center

Κατασκευαστικός Κλάδος / Τεχνικά Επαγγέλματα

Χρηματοοικονομικά

Επαγγέλματα Υγείας

Εστίαση

Αποθήκη / Logistics

Διοίκηση Επιχειρήσεων

Άλλο

Βιομηχανική Παραγωγή

Γραμματειακή Υποστήριξη

Ανθρώπινο Δυναμικό / HR

Μεταφορές

Εκπαίδευση

Τουρισμός / Ξενοδοχεία

Φροντίδα Κτιρίων / Σπιτιών

Νομικές Υπηρεσίες

Εργάτες

Δημοσιογραφία / ΜΜΕ

Ναυτιλία

Τέχνες / Πολιτισμός

LastWeek

LastThreeDays

Today

Aoristou

Seasonal

Orismenou

FullTime

OnSite

The Concierge is a central point of contact for guests seeking information, services, or personalized experiences during their stay. This role requires a strong focus on proactive guest engagement, a deep knowledge of local attractions and services, and the ability to curate tailored experiences that elevate the overall guest journey. The Concierge is expected to consistently deliver anticipatory, intuitive service in alignment with luxury hospitality standards. Key Duties and Responsibilities&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<ul><li>Serve as a primary point of contact for all guest inquiries, offering expert advice on local dining, entertainment, cultural activities, transportation, and other personal services.</li><li>Maintain a poised, courteous, and proactive demeanor, consistently demonstrating emotional intelligence and cultural sensitivity.</li><li>Coordinate and confirm reservations for dining, events, transportation, tours, and other guest requests in a timely and efficient manner.</li><li>Ensure seamless communication of guest needs and preferences to relevant departments, proactively managing follow-up to guarantee execution.</li><li>Curate personalized itineraries for guests and VIPs, taking into account their preferences, purpose of visit, and lifestyle.</li><li>Maintain a strong knowledge base of current and upcoming local events, restaurants, exhibitions, and excursions to provide up-to-date recommendations.</li><li>Assist with luggage handling, storage, and delivery in collaboration with Bell Services, as required.</li><li>Manage pre-arrival correspondence and offer concierge services prior to the guest’s check-in to enhance the guest journey.</li><li>Actively promote and support the hotel’s initiatives, experiences, and packages to enhance guest engagement and satisfaction.</li><li>Maintain accurate records of guest preferences, special requests, and service recovery instances using the appropriate tracking systems.</li><li>Ensure full compliance with Forbes Travel Guide and LQA service standards in all guest interactions.</li><li>Maintain cleanliness and organization of the Concierge desk and any shared guest service areas.</li><li>Support the Guest Relations/Concierge Team Leader in executing special projects, guest feedback loops, and continuous improvement initiatives.</li><li>Uphold the confidentiality and privacy of all guest information at all times.</li></ul> Education and Qualificaions<ul><li>Bachelor's degree</li><li>Must be computer literate, knowledge of MS Office, Excel and Opera is essential.&nbsp;</li><li>Must be able to work well under pressure and be able to multi-task.</li><li>Minimum of 2 years of experience in a luxury hotel or resort environment, preferably within Concierge, Guest Relations, or Front Office roles.</li><li>Exceptional organizational and communication skills, with a focus on active listening and empathy.</li><li>Strong multitasking capabilities and ability to perform under pressure in a fast-paced environment.</li><li>Fluency in English is mandatory; additional European or international languages are considered an asset.</li><li>Deep knowledge of the local area, including high-end restaurants, cultural landmarks, and premium services.</li></ul>&nbsp;What we offer<ul><li>A dynamic and collaborative work environment in a world-class luxury resort</li><li>Career growth opportunities within One&amp;Only Resorts</li><li>Continuous training and professional development</li><li>Competitive salary and benefits package</li><li>Private health insurance</li><li>Exclusive discounts at partner businesses</li></ul>&nbsp;Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Concierge | One&Only Aesthesis, Athens (15900)

The houseman responsibility is to provide quality service in all Rooms and Guest Pubic Areas that exceeds Guest’s expectations.&nbsp;The Houseman must demonstrate genuine concern for Guests while ensuring friendly, safe, efficient and professional service. In order to consistently exceed Guest expectations and provide the highest levels of product and services, additional duties and responsibilities may be assigned as needed.&nbsp;Key Duties and Responsibilities<ul><li>Exceed Guest expectations of housekeeping services for the rooms and Public Areas&nbsp;</li><li>Meticulously adhere to the standard operating procedures&nbsp;</li><li>General and deep cleaning of toilets, corridors, trolleys, pantries and caddies as per the standard procedures.</li><li>Leans rugs, carpets and upholstered furniture using a vacuum cleaner, broom and carpet shampoo machine.</li><li>Washes walls and ceiling, moves furniture and turn mattress.</li><li>Dusts and polishes metalwork and wooden surfaces</li><li>Removes trash collected by room attendants.&nbsp;</li><li>Perform duties of room attendant when necessary.</li><li>Help the house maids with the heavy lifting when super cleaning / spring cleaning of rooms.</li><li>To assist with any other duties as required by the Director or another member of the management team.</li></ul>&nbsp;Skills, Experience &amp; Educational Requirements&nbsp;&nbsp;<ul><li>Education High School&nbsp;</li><li>Strong knowledge of cleaning supplies and procedures</li><li>Strong ability to follow verbal instructions&nbsp;</li><li>Ability to work independently without direct supervision&nbsp;</li><li>Previous cleaning experience may be an advantage, but not generally required&nbsp;</li><li>Must have the ability to communicate effectively with guests, co-workers and managers&nbsp;</li><li>Be ready for flexible schedule&nbsp;</li><li>Strong knowledge of all Hotel facilities, their service and working hours&nbsp;</li><li>Mantain posiive attitude and body language at all time&nbsp;</li></ul>&nbsp;Οροφοκόμος Σχετικά με το ρόλοΗ ευθύνη του οροφοκόμου είναι να παρέχει ποιοτικές υπηρεσίες σε όλα τα δωμάτια και τους χώρους του Guest Pubic που ξεπερνούν τις προσδοκίες των επισκεπτών.&nbsp;Ο οροφοκόμος πρέπει να επιδεικνύει γνήσιο ενδιαφέρον για τους επισκέπτες, εξασφαλίζοντας παράλληλα φιλική, ασφαλή, αποτελεσματική και επαγγελματική εξυπηρέτηση. Προκειμένου να υπερβεί σταθερά τις προσδοκίες των επισκεπτών και να παρέχει τα υψηλότερα επίπεδα προϊόντων και υπηρεσιών, ενδέχεται να ανατεθούν πρόσθετα καθήκοντα και ευθύνες ανάλογα με τις ανάγκες.&nbsp;Βασικά καθήκοντα και αρμοδιότητες<ul><li>Να υπερβαίνει τις προσδοκίες των επισκεπτών όσον αφορά τις υπηρεσίες καθαριότητας για τα δωμάτια και τους κοινόχρηστους χώρους.&nbsp;</li><li>Να τηρεί σχολαστικά τις τυποποιημένες διαδικασίες λειτουργίας&nbsp;</li><li>Είναι υπεύθυνος για τον γενικό και βαθύ καθαρισμό των τουαλετών, των διαδρόμων, των καροτσιών, των ντουλαπιών και των καλαθιών σύμφωνα με τις τυποποιημένες διαδικασίες.</li><li>Να καθαρίζει χαλιά, μοκέτες και επικαλυμμένα έπιπλα χρησιμοποιώντας ηλεκτρική σκούπα, σκούπα και μηχανή σαμπουάν για μοκέτες.</li><li>Να πλένει τοίχους και οροφές, να μετακινεί έπιπλα και να γυρίζει στρώματα.</li><li>Να ξεσκονίζει και να γυαλίζει μεταλλικές και ξύλινες επιφάνειες</li><li>Να απομακρύνει τα σκουπίδια που συλλέγονται από τους φροντιστές δωματίων.&nbsp;</li><li>Να εκτελεί καθήκοντα συνοδού δωματίου όταν είναι απαραίτητο.</li><li>Να βοηθά τις καμαριέρες με τα βαριά αντικείμενα όταν γίνεται υπερκαθαρισμός/ανοιξιάτικος καθαρισμός των δωματίων.</li><li>Να συνδράμει σε οποιαδήποτε άλλα καθήκοντα απαιτηθούν από τον διευθυντή ή άλλο μέλος της ομάδας διαχείρισης.</li></ul> Απαιτούμενα προσόντα<ul><li>Απόφοιτος Λυκείου</li><li>Γνώση των προμηθειών και των διαδικασιών καθαρισμού</li><li>Ικανότητα να ακολουθεί οδηγίες&nbsp;</li><li>Ικανότητα αυτόνομης εργασίας χωρίς άμεση επίβλεψη&nbsp;</li><li>Προηγούμενη εμπειρία στον καθαρισμό αποτελεί πλεονέκτημα&nbsp;</li><li>Ικανότητα αποτελεσματικής επικοινωνίας με τους επισκέπτες, τους συναδέλφους και τους διευθυντές&nbsp;</li><li>Ευελιξία για εργασία σε βάρδιες</li><li>Γνώση όλων των εγκαταστάσεων του ξενοδοχείου, των υπηρεσιών και των ωρών εργασίας τους&nbsp;</li><li>Διατήρηση θετικής διάθεσης</li></ul>

Houseman, One&Only Aesthesis, Athens (8029) Οροφοκόμος

To assist in maximizing Room Revenue and occupancy, entering reservations into Opera and follow up all reservations to ensure all bookings are guaranteed and confirmed, with complete booking details such as flights, passport copies, and preference. Be responsible for the entire reservation process by providing prompt, efficient and responsive service to guests, so as to achieve a high level of guest satisfaction and organizational profitability in an environment of high individual morale. In addition to perform all such duties and to carry out all such responsibilities as may be assigned from time to time to ensure highest level of personalized attention.&nbsp;Key Duties and Responsibilities<ul><li>Exercises proper selling, up-selling, cross selling and suggestive selling technique in order to maximize property revenue.</li><li>Using the official templates in the inquiries and confirmation of reservations and have a knowledge of the reservation SOPs and procedures. Following the Forbes &amp; LQA standards</li><li>Ensures every caller directed to the department receives an optimum level of services and care at all times.</li><li>Handles guest queries, requests and complaints related to reservations in a polite and efficient manner. Seeks guidance from Team Leader or Manager to minimize customer dissatisfaction.</li><li>Records and processes reservations via all channels and ensuring response within 12 hours of receipt.</li><li>Identifies and anticipates needs and requirements by asking open-ended questions to obtain all necessary information.</li><li>Handles requests from companies and travel agents via phone or other platforms. Makes sure booking information is input correctly into the system.</li><li>To assist with any other duties as required by the Director or another member of the management team.</li></ul>&nbsp;Skills, Experience &amp; Educational Requirements<ul><li>University Graduate preferred (minimum High School Graduation)</li><li>Minimum of 2 years experience with Reservations or significant experience of working in contact centre or similar field</li><li>Excellent communication skills</li><li>Excellent knowledge of English&nbsp;</li><li>Experienced in using Opera system</li><li>Computer proficiency in a Windows environment (Word, Excel, PowerPoint)</li><li>Strong interpersonal skills</li><li>&nbsp;</li></ul>What we Offer<ul><li>A dynamic and collaborative work environment in a world-class luxury resort.</li><li>Career growth opportunities within One&amp;Only Resorts.</li><li>Continuous training and professional development.</li><li>Competitive salary and benefits package.</li><li>Private health insurance.</li><li>Exclusive discounts at partner businesses.</li><li>Prepaid bonus card.</li></ul>

Reservations Agent (Seasonal) | One&Only Aesthesis, Athens (7298)

The Assistant Manager Laundry is primarily responsible for linen product quality, linen inventory control and the laundering process of the linen placed in the Guest rooms. The Assistant Manager Laundry is responsible for managing the laundering processes of staff and Guest Laundry that must be delivered on time. To ensure all Resort linen and uniforms are sent to the outsource laundry on time and receive on time and is accounted for.&nbsp;Will ensure storage of Linen is safe and in manner to keep linen.&nbsp;Key Duties and Responsibilities<ul><li>Monitor daily duties of the Team Leader Laundry, Attendant laundry, Attendant Uniform Room.</li><li>To schedule and plan the daily work for the laundry personnel and delegate the work depending on the workload and priority requirements.</li><li>The Assistant laundry manager in addition to the above responsibilities ensures that all the laundry equipment, machinery and premises are being maintained well.&nbsp;</li><li>Ensure that the Linen Counters count accurately by executing weekly checks and report to Executive Housekeeper.</li><li>Monitor staff productivity according to the Standard Operating Procedures.</li><li>To make requisition for any laundry supplies like detergents, soaps, bleaches, disinfectants, starches, etc., and to maintain proper records of the supplies and the items that have been laundered.</li><li>Ensure that high quality cleanliness is maintained and that all the standard regulatory policies are being followed.</li><li>Keep an accurate total of expenditure for the month.&nbsp;</li><li>To assist with any other duties as required by the Director or another member of the management team.</li></ul> Skills, Qualifications and Requirements<ul><li>Education – Bachelor degree in Tourism</li><li>Knowledge of Greek and English</li><li>Basic computer skills and knowledge on Word, Excel and Opera</li><li>Must have basic accounting skills</li><li>Previous experience a luxury resort&nbsp;</li></ul>&nbsp;What we Offer<ul><li>A dynamic and collaborative work environment in a world-class luxury resort.</li><li>Career growth opportunities within One&amp;Only Resorts.</li><li>Continuous training and professional development.</li><li>Competitive salary and benefits package.</li><li>Private health insurance.</li><li>Exclusive discounts at partner businesses.</li><li>Prepaid bonus card.</li></ul>&nbsp;

Assistant Manager, Laundry | One&Only Aesthesis, Athens 
 (6645)

The purpose of this position is to run daily activities, reporting and operations of the Front Desk Department (such as check-in, credit limit, check-out, etc.). With experience in a high-quality luxury boutique hotel/resort guest services, the Front Desk Agent will offer the highest level of customer service. Front Desk Agent supports all property operations, ensuring that the highest levels of hospitality and service are provided. Front Desk Agent manages the flow of questions and directs guests within the lobby, as well as support the tracking and resolution of service issues. The position is seasonal.&nbsp;Key Duties and Responsibilities<ul><li>Support day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers daily.</li><li>Ensure compliance with all policies, standards and procedures.</li><li>Proceed with check-ins and check-outs.</li><li>Daily check of arrival list, making sure all rooms are assigned according to category booked and guest preferences.</li><li>The float, cash and credit card takings for the shift are balanced and the necessary cashier reports completed. Declares any overage or shortage on this report.</li><li>Support handling complaints, settling disputes, and resolving grievances and conflicts and reporting to manager, or otherwise negotiating with others.</li><li>Provide immediate assistance to guests.</li><li>Interact with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.</li><li>Respect and maintain Forbes Standards.</li><li>To assist with any other duties as required by the Director or another member of the management team.</li></ul> Skills, Experience &amp; Educational Requirements<ul><li>Minimum two years working in a luxury resort in Front Office department</li><li>Must be proficient in hospitality guest services and team development</li><li>Previous guest service and reservations experience preferred.</li><li>Excellent written and oral communication skills required, must be fluent in verbal and written English</li><li>Excellent computer and typing skills are required. Microsoft Office proficiency and Opera.</li><li>Excellent listening and comprehension skills required.</li></ul>&nbsp;Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Guest Services Agent, One&Only Aesthesis Athens (6702)

We are seeking digital experienced and helpful individuals like you to join our diverse team of&nbsp;Operations Agents&nbsp;in&nbsp;Athens.You will be responsible for communicating booking updates with our key transfer suppliers and destination teams to ensure a smooth Service Delivery operation.So if you&nbsp;live in Athens, have got the&nbsp;right to work in Greece, and speak&nbsp;English and Greek, keep on reading!ABOUT OUR OFFER&nbsp;<ul><li>A job at TUI offers more than your basic salary which already starts at 1.178€&nbsp;gross per month.</li><li>We offer seasonal contract&nbsp;with immediate start, and multiple possibilities for career development at TUI.</li><li>40 working hours/week.</li><li>1 day off/week + additional paid annual leave.</li><li>We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy &amp; language lessons.</li><li>Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team &amp; 24/7 Wellbeing Hub.&nbsp;</li></ul> ABOUT YOU<ul><li>Great organizational skills and ability to work in a fast-paced environment.&nbsp;</li><li>Experience in the leisure and tourism industry – ideally in a booking admin position is desirable.&nbsp;</li><li>Are flexible to work in a TUI Office, Port or Airport and in a in a flexible manner (including different shifts Monday-Sunday)</li><li>Can solve problems independently and embrace our digital culture.</li><li>Easily adapts to a variety of changes to ways of working and quickly learns new skills.</li><li>A collaborative and great team player&nbsp;</li><li>Excellent communication skills, both verbal and written in English and Greek&nbsp;is required for this role. Other European languages would be advantageous.</li></ul>ABOUT THE JOB<ul><li>Coordinating change and re-planning during daily operations, for airport and ports and managing last minute bookings and amendments</li><li>You will deliver information to the service delivery team and suppliers guaranteeing on-time services, whilst optimizing costs and load factor.</li><li>Ability to think quickly to re-plan, accordingly to vehicle availability.</li><li>First line of transfer support to the service delivery team</li><li>Solving daily operational incidents relating to TUI Group package services including excursions and/or transfers to guarantee that our Service Level Agreements are met.</li><li>Guarantee that all information of the operation is collected in a timely and efficient manner for invoicing purposes, in accordance with company standards.</li></ul>From a workplace to a place to belong, we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.&nbsp;#TUICareers #LifeAtTUI #LetsTUIit

Operations Agent - Transfer | Fixed Term

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