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We are the&nbsp;1st Hub for Developers!&nbsp;Our motto is&nbsp;“From Developers to Developers”! Our vision is to provide real career opportunities for candidates that want to take the next step in their career. Code.Career is the first process that you will speak&nbsp;with developers (only!) and tech (freak) experts!Our client is seeking a talented and motivated IT/Digital Cloud Engineer to join their dynamic IT/Digital team at our client’s Headquarters in Athens, Greece. In this role, you will be responsible for configuring, maintaining, and optimizing their cloud services and computing environments to ensure continuous, high-performance IT operations. As part of their ongoing digital transformation, you will collaborate with cross-functional teams, support cloud migration efforts, and enhance their cloud infrastructure, helping to drive innovation and business success.Key Responsibilities:<ul><li>Supporting and maintaining the integration architecture and ensuring alignment with IT/Digital and business strategies.</li><li>Collaborating on the design and implementation of Disaster Recovery and Business Continuity plans to meet agreed SLAs for critical applications and services.</li><li>Assisting in cloud migration initiatives and evaluating their impact on infrastructure, networks, and security.</li><li>Engaging in ongoing improvement activities, such as technology reviews, root cause analysis, and cloud portfolio reviews, to maintain optimal cloud environments.</li><li>Partnering with Data Scientist teams to support Big Data analysis, data processing, and reporting on cloud platforms like Azure, AWS, and Google Cloud.</li><li>Collaborating with IT Security Teams to ensure cloud infrastructure security and assisting with operational activities like log reviews.</li><li>Supporting the integration and optimization of cloud-based platforms (e.g., Microsoft Azure, Active Directory, Office 365).</li><li>Managing and optimizing physical and virtual environments for Windows and Linux servers, backups, and operating systems.</li><li>Developing and maintaining cloud architecture documentation and working closely with vendors and consultants for service improvements and technology optimizations.</li></ul>Candidate Profile:<ul><li>Bachelor’s degree in Computer Science or equivalent experience.</li><li>3+ years of experience with Microsoft Azure and other Cloud platforms and 5 to 7 years of total experience.</li><li>Proven expertise in configuring and using PaaS offerings (e.g., WebApp, Azure Database services, Azure Kubernetes, Azure DataBricks).</li><li>Experience in cloud migration, managing workloads across multiple clouds.</li><li>Strong knowledge of cloud-based delivery models and security practices, including access control, data loss prevention, and vulnerability management.</li><li>Hands-on experience with Azure policies and cloud security controls.</li><li>Familiarity with Linux in enterprise environments (e.g., SUSE, RHEL, CentOS).</li><li>Excellent communication skills, with the ability to interact effectively with technical teams and stakeholders at all levels.</li><li>Strong organizational skills, with the ability to manage multiple tasks and meet deadlines in a fast-paced environment.</li></ul>What You Need to Succeed:<ul><li>Demonstrate a commitment to excellence and the ability to deliver results with high attention to detail and a problem-solving mindset.</li><li>Be a strong team player who works well in a multicultural environment, building cooperation and inspiring others.</li><li>Exhibit adaptability and the ability to work independently with minimal supervision, taking initiative and displaying flexibility in a fast-paced setting.</li><li>Have a passion for continuous learning, staying up-to-date with the latest cloud technologies and market trends.</li></ul>

IT/Digital Cloud Engineer

We are the&nbsp;1st Hub for Developers!&nbsp;Our motto is&nbsp;“From Developers to Developers”! Our vision is to provide real career opportunities for candidates that want to take the next step in their career. Code.Career is the first process that you will speak&nbsp;with developers (only!) and tech (freak) experts!<h2>About the job</h2>Within their Data &amp; AI team at our client’s, they are looking for a driven dbt Champion who will play a key role in the expansion of their Competence Center around dbt. With your extensive experience and strategic vision, you will work with their stakeholders to shape the future of their dbt solutions. Are you passionate about the latest Data &amp; AI technologies and would you like to join their team of specialists? Apply now and let your talent and experience contribute to their mission!Job description:<ul><li>As a Lead Data Engineer and dbt Champion, you are responsible for creating, developing and supporting their Competence Center around dbt. You will guide, coach and provide technical leadership to Data Engineers in the use of dbt.</li><li>You will also actively participate in customer projects as a Lead Data Engineer, implementing and integrating dbt into their data projects.</li><li>You will develop documentation, manuals and training materials for both internal and external stakeholders.</li><li>You share your expertise and best practices, ensuring that their team can make optimal use of dbt for data transformation and modeling.</li><li>Together with your team, you ensure the successful delivery of projects, meeting quality, timing and budget requirements.</li><li>You will always stay up-to-date with the latest trends and developments within the dbt community and you will be responsible for sharing this knowledge.</li></ul>Requirements:<ul><li>You are very enthusiastic about data &amp; cloud services.</li><li>You preferably have a relevant bachelor or master degree (Computer Science, Business Engineering, …)</li><li>You have extensive hands-on experience as a Data Engineer and/or Data Architect in the Modern Data Stack.</li><li>You already worked with cloud platforms such as Fabric, Snowflake and Databricks.</li><li>You have advanced knowledge of SQL.</li><li>You have experience with data integration and ETL tools.</li><li>You have strong communication skills and enjoy working in a team.</li><li>You are very customer oriented and you are strong in explaining complex concepts easily to various audiences</li><li>You have a passion for knowledge sharing and team development. You feel comfortable in a lead position and you know how to motivate and coach your team members.</li><li>You are fluent in English.</li></ul>What they offer:<ul><li>22 annual vacation days, 3 sick days that are not carried to the next year (no medical certificate required)</li><li>A seniority day is added every 3 years in the company.</li><li>Private medical insurance</li><li>Monthly meal tickets</li><li>Flexible benefits – 25 EUR/month, that you can invest however you choose.</li><li>A work culture based on cooperation and development – customized learning paths through external providers as well as special development programs.</li><li>They offer remote work flexibility, driven by smart working principles and aligned with team goals and values.</li><li>Wellbeing initiatives to encourage a healthy work life balance through webinars, specialized sessions and internal programs, per their colleagues’ input.</li><li>In close cooperation is a value they live by, through moments that matter, like recurring hangout parties, team buildings, team bonding events.</li></ul>

Lead Data Engineer/DBT Champion

We are the&nbsp;1st Hub for Developers!&nbsp;Our motto is&nbsp;“From Developers to Developers”! Our vision is to provide real career opportunities for candidates that want to take the next step in their career. Code.Career is the first process that you will speak&nbsp;with developers (only!) and tech (freak) experts!Our client is looking for a skilled Linux System Engineer to join their Agile teams working on innovative container-based solutions. You’ll play a key role in developing and delivering their in-house Cloud Native Container Platform, or supporting customer-facing container environments via their&nbsp;Container Competence Team. If you’re passionate about Linux, containers, automation, and cloud-native technologies — this is your next challenge.&nbsp;Your Responsibilities<ul><li>Support the delivery of their container platform or services using:</li></ul>o&nbsp;&nbsp;Infrastructure as Code (IaC): Terraform, Ansible o&nbsp;&nbsp;GitOps tools: Ansible, ArgoCD<ul><li>Manage Linux systems across our client’s Data Center&nbsp;and&nbsp;Microsoft Azure&nbsp;environments.</li><li>Contribute to the&nbsp;deployment, configuration, and operation&nbsp;of cloud-native tools like&nbsp;Prometheus, Grafana, Kafka, and others.</li><li>Automate system operations using&nbsp;Python&nbsp;and&nbsp;Ansible.</li><li>Develop and manage&nbsp;Kubernetes Operators&nbsp;in Python (based on your experience).</li><li>Participate in&nbsp;Scrum ceremonies&nbsp;and work closely with product teams in an Agile environment.</li><li>Join&nbsp;standby/on-call rotation&nbsp;one week per month.</li></ul>Your Profile<ul><li>Solid hands-on experience with&nbsp;Linux system administration&nbsp;(RHEL, CentOS, Ubuntu or similar).</li><li>Strong knowledge of&nbsp;Kubernetes&nbsp;or&nbsp;OpenShift&nbsp;platforms.</li><li>Experience with&nbsp;automation tools&nbsp;(Ansible, Python).</li><li>Familiar with&nbsp;IaC&nbsp;and&nbsp;GitOps&nbsp;principles and tooling (Terraform, ArgoCD).</li><li>Willingness to&nbsp;learn and adopt&nbsp;new technologies quickly.</li><li>Team player with good communication skills and a proactive mindset.</li></ul>Nice to Have<ul><li>Experience writing or managing&nbsp;Kubernetes Operators&nbsp;in Python.</li><li>Exposure to&nbsp;monitoring, logging, and messaging tools&nbsp;(e.g., Prometheus, Grafana, Kafka).</li><li>Understanding of&nbsp;cloud infrastructure, particularly Microsoft Azure.</li><li>Familiarity with Agile and DevOps practices.</li></ul>What They Offer<ul><li>Be part of a&nbsp;modern, agile engineering team&nbsp;building innovative container solutions.</li><li>Continuous&nbsp;training and learning opportunities.</li><li>The chance to work with&nbsp;cutting-edge open-source technologies.</li><li>A competitive salary and benefits package.</li></ul>

Linux System Engineer

As part of the Help Desk Team the IT Support Specialist will work in a complex and demanding environment with over 1000+ users and more than 80 remote locations where systems and network stability is our everyday target.&nbsp;Job duties:&nbsp;<ul><li>Users Support in Headquarters and our remote locations by resolving requests from our ticketing system</li><li>Properly escalating unresolved inquiries to the next level of onsite support or creating tickets to integrators</li><li>Troubleshooting hardware and software issues of corporate PCs and laptops.</li></ul>&nbsp;The successful candidate should have:<ul><li>BSc degree in Information Technology or related field</li><li>At least 2years of proven experience in a similar role</li><li>Good knowledge and understanding of Microsoft Active Directory and services (DNS – DHCP)</li><li>Experience in Antivirus and Antispam Software</li><li>Experience on O365</li><li>Having experience on IP Telephony</li><li>Understanding basic principles of networking</li><li>Being able to understand DSL and telephony issues in order to communicate them to vendors</li><li>Very good communication skills and team player.</li></ul>&nbsp;The Company offers:<ul><li>Competitive remuneration package &amp; extra benefits</li><li>Dynamic, prestigious and highly distinguished working environment (Best workplace award in Greece for 10 years)</li><li>Supportive management</li><li>Among top industries in international market trends</li><li>Multiple learning &amp; career opportunities.</li></ul>ΑΙΤΗΣΗ ΕΡΓΑΣΙΑΣ

IT Support Engineer

About the Role: We are looking for a highly organized and delivery-focused IT Digital Partner to join our IT eCommerce team. In this role, you will coordinate the successful delivery of multiple IT initiatives across eCommerce, ERP, CRM, PIM, and custom platforms — ensuring cross-functional alignment, structured execution, and strong collaboration with vendors and internal stakeholders.You will report directly to the IT eCommerce Manager and work across a diverse portfolio of predefined digital projects.Key Responsibilities:<ul><li>Oversee the delivery and continuous improvement of our digital platforms (B2B &amp; B2C), aligning business needs with technical solutions</li><li>Coordinate internal teams and vendors to keep projects on track and ensure issues are resolved quickly</li><li>Turn business requirements into clear, actionable project plans</li><li>Monitor timelines, risks, and progress using tools like Azure DevOps or Jira</li><li>Facilitate meetings and workshops to ensure alignment across stakeholders</li><li>Participate in technical discussions, ensuring that proposed solutions support business goals</li><li>Support testing and go-live phases, ensuring that deliverables meet quality expectations</li><li>Gather feedback and track platform performance to drive future improvements</li><li>Help prioritize and manage the digital roadmap</li></ul>What We’re Looking For:<ul><li>4+ years of experience in IT project management or coordination, ideally in eCommerce, retail, or B2B digital projects</li><li>Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field</li><li>Ability to lead cross-functional teams and manage multiple digital initiative</li><li>Solid understanding of digital platforms and data flows (technical background is a plus, but not required)</li><li>Familiarity with B2B and B2C models, and a strong interest in customer-facing platforms and technologies</li><li>Excellent organizational and stakeholder management skills</li><li>Strong attention to detail and analytical thinking</li><li>Comfortable working in an agile, fast-paced environment</li><li>Hands-on experience with Azure DevOps, Jira, Confluence, and MS Teams</li><li>Familiarity with Agile/Scrum methodologies and experience working in structured delivery frameworks</li></ul>What to Expect from Us:<ul><li>Competitive salary &amp; benefits package</li><li>Work in an award-winning company (Best Workplace in Greece for 11 years)</li><li>Be part of an innovative and growing team</li><li>Learning &amp; career development opportunities</li></ul>ΑΙΤΗΣΗ ΕΡΓΑΣΙΑΣ

IT Digital Partner

We are the 1st Hub for Developers! Our motto is “From Developers to Developers”! Our vision is to provide real career opportunities for candidates that want to take the next step in their career. Code.Career is the first process that you will speak with developers (only!) and tech (freak) experts!Our client is leading the way for the global mobility industry. They aim to develop integrated products and services that will offer entirely new travel possibilities with more convenience and flexibility than ever before.They’re looking for the very best talent to join them, and in return they offer a collaborative working environment, committed to fostering innovation and putting the customer at the heart of everything they do.About Your OpportunityAs a Senior Project Manager, you will work for PMO Office, under the auspices of IT Directorate and you will manage resources, schedules, risks, and potential impacts of changes to project stakeholders for various IT Projects. Furthermore, you will communicate with team members both intracompany and from various vendors and consulting companies to ensure their understanding and their commitment to project tasks, objectives, quality goals and deadlines.Duties and Responsibilities<ul><li>Ensure the successful initiation, planning, execution, controlling and closing of IT Projects under the guidance of the Head of PMO</li><li>Keep constantly updated and complete project documentation including project charter, time-plan, resource utilization levels, correspondence, deployment plans, vendor contracts, purchase orders and progress reports</li><li>Provide timely and accurate project progress reporting to the Head of PMO and to Top management</li><li>Use best-in-class project management methodologies including waterfall and agile according to project specific needs to achieve project goals on time, while managing risk and changes</li><li>Develop and maintain a baseline project plan and its iterations on MS Project and in-house Project Management Tools</li><li>Conduct project team meetings and communicate the meeting minutes including tasking, issues tracking, action items, and follow-ups between meetings</li><li>Manage vendors and sub-contractors towards project goals</li></ul>Desired Skills and Experience<ul><li>BSc degree in Computer Science or relative field</li><li>Working experience (preferably in a SW company or Telecom Provider or Banking) of 5&nbsp;years in the areas of IT Project Management or IT Consulting</li><li>Proven record of managing or co-managing or participating in the Project Steering Committee of Software or IT infrastructure or IT Networking Projects</li><li>A PMP, or a PMI-ACP certification or an MSc in Project Management will be considered a plus</li><li>Excellent knowledge of the English language (oral &amp; written)</li><li>Excellent communication, organizational &amp; problem-solving skills</li></ul>

Senior Project Manager

We are the&nbsp;1st Hub for Developers!&nbsp;Our motto is&nbsp;“From Developers to Developers”! Our vision is to provide real career opportunities for candidates that want to take the next step in their career. Code.Career is the first process that you will speak&nbsp;with developers (only!) and tech (freak) experts!Are you ready to take on a key role in a dynamic, fast-growing company? If you have a passion for Automation Testing and thrive in a fast-paced environment, this could be the right opportunity for you.Who They AreFounded in 2010, our client is an established GameTech company operating in Europe, the Americas, and ROW countries (Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand), with hubs in Greece, Malta, Brazil, and Mexico and 1200+ employees across all countries of operation. They are committed to staying at the forefront of technological advancements, continually pushing boundaries and delivering seamless entertainment and online gaming experiences to their rapidly expanding customer base.Why our clientAt our client’s, you are empowered to excel, prioritising growth through listening and learning as part of a group of forward-thinkers and doers continuously adapting to new challenges. They are equally committed to fostering a positive, inclusive, and supportive workplace culture that empowers every individual to thrive.Join them, and you will be part of a team of over 1,200 people worldwide that values collaboration, innovation, and personal growth.What You Will Work On<ul><li>Develop and apply testing processes for new and existing products to meet their needs</li><li>Develop &amp; execute exploratory and automated tests to ensure product quality</li><li>Design and implement tests, debugging and defining corrective actions</li><li>Be involved with the design &amp; development of their testing framework</li><li>Understand the task at hand and propose the best testing approach for the circumstance</li><li>Support stakeholders with manual testing when necessary</li><li>Report and track bugs</li></ul>What You Bring<ul><li>University and/or Postgraduate Degree in a relevant field</li><li>Strong knowledge of software QA methodologies, tools and processes</li><li>Hands-on experience with automated testing tools</li><li>Experience in an Agile/Scrum development process</li><li>Excellent time management skills</li><li>Ability to work independently and within a group</li><li>English language (both verbal and written)</li></ul>Desired Technical Skills<ul><li>Relevant working experience in software quality assurance and/or software development</li><li>Hands on experience with C# (Javascript will be considered a plus)</li><li>Solid understanding of Selenium (CSS and Xpath), API testing and SQL</li><li>Ability to define STLC</li><li>Prior experience in integration of automation testing with Jenkins, Teamcity or CI</li></ul>What They Offer They truly value their people at our client’s! Within their vibrant, dynamic, and fast-paced environment, they encourage everyone to reach their full potential while enjoying every step of the journey. Here’s how we make that happen:<ul><li>Competitive Compensation: Attractive salary and bonus scheme</li><li>Health insurance: Group health &amp; medical insurance package</li><li>Top-Notch Equipment: All the tools you need for your role</li><li>Career Growth: Focused career development, performance management, and training opportunities</li><li>Alternative Transportation: Shuttle buses &amp; Carpooling options</li><li>Inclusive Environment: A welcoming, international, and multicultural team</li><li>Engaging Activities: Exciting events, sports, and team-building activities</li></ul>

Senior QA Engineer

We are the&nbsp;1st Hub for Developers!&nbsp;Our motto is&nbsp;“From Developers to Developers”! Our vision is to provide real career opportunities for candidates that want to take the next step in their career. Code.Career is the first process that you will speak&nbsp;with developers (only!) and tech (freak) experts!Our client is an award-winning Banking and Investment Management software provider. The company has a presence in 45 countries and offices in key financial centers, where is providing its innovative technology solutions to well-known global financial organizations and fintechs.They are currently growing rapidly and looking for motivated, knowledgeable and ambitious professionals to join them.Job SummaryThe Senior Software Engineer is primarily responsible for providing development, enhancement, troubleshooting and maintenance services on fintech software applications.Job ResponsibilitiesAs a member of the Team, you will have the chance to:<ul><li>Analyse, design and develop components and modules for company’s banking software solutions.</li><li>Be involved in architectural issues, according to best practices and state of the art technologies.</li><li>Participate in breakthrough project in the financial sector, worldwide, in direct collaboration with the involved parties</li><li>Propose possible solutions to the team, to anticipated problems.</li><li>Identify, troubleshoot and debug defects in designated application code.</li><li>Confirm program operation by conducting tests.</li><li>Provide technical documentation for modules you are involved in.</li><li>Collaborate efficiently with the Services/Consulting team.</li></ul>Job Qualifications &amp; Skills<ul><li>4+ years professional development experience using Microsoft .NET Framework and/or .NET Core (C#) building back office applications</li><li>Strong knowledge of SQL.</li><li>Very good knowledge of MS Visual Studio and Team Foundation Server or Git</li><li>Familiar with SOLID design principles</li><li>Familiar with design patterns, such as Inversion of control, Unit of work, Repository and Dependency injection.</li></ul>Values of the Team<ul><li>Share the knowledge</li><li>Passion in work</li><li>Team is everything</li><li>Participate in fun activities</li></ul>What They Offer<ul><li>Competitive and performance-based remuneration.</li><li>Private Medical &amp; Life Insurance Plan.</li><li>Meal Vouchers.</li><li>Training and Development opportunities in FinTech sector.</li><li>New experiences within a multinational environment and global teams.</li><li>Team spirit environment with passion for technology.</li><li>A Workplace of Diversity &amp; Inclusion.</li></ul>

Senior Software Engineer

We are the&nbsp;1st Hub for Developers!&nbsp;Our motto is&nbsp;“From Developers to Developers”! Our vision is to provide real career opportunities for candidates that want to take the next step in their career. Code.Career is the first process that you will speak&nbsp;with developers (only!) and tech (freak) experts!At our client’s, they are on a mission to build the digital financial infrastructure that underpins e-commerce in Greece, empowering Marketplaces, and Merchants to thrive. They are a team of enthusiastic young people, driven by our values to Empower Customers, work as a Team Together, Manage Risk and Get Stuff Done. They are proud to have built the payments layer connecting most Greek Marketplaces and Merchants with world-class schemes like Visa and MasterCard. They service most Greek Marketplaces, including Greece’s largest and most successful marketplace: Skroutz. Our systems connect to thousands of banks, in Greece and abroad. Our tech processes tens of thousands of transactions every day – that’s €billions worth of e-commerce. If you have bought something online in Greece, chances are you have already used our payments product. Our client is fully owned by the Skroutz Group of Companies and is both a Tech Company and a Regulated Financial Services Institution. Therefore, you will be exposed to the world of the Tech Payments Sector and that of Financial Services. How you will contribute to our client’s vision: They are growing our Product teams and they are looking for a talented Software Engineers!What are our challenges?<ul><li>Scale: Our business is on a significant growth trajectory. This means that our tech has to follow suit. You can be expected to work on optimising our architecture and tech, enabling global level of workloads, and solving major, complex, scalability problems</li><li>Breadth: They are on a constant mission of expanding our product line. You will be working on enabling the latest and most innovative payment methods using cutting-edge APIs and infrastructure of companies such as Google, Apple, and Amazon</li><li>Depth: They are a tech company. As they grow, they are constantly re-evaluating our tech stack, and refactor our code-base. They are on a constant mission to refactor, and optimise, our existing codebase</li></ul>What you will be doing:<ul><li>Work with a wide range of systems, both in house and external interfaces</li><li>Be exposed to, and learn about the unique world of payments, and learn the APIs and functionality of significant Payment Schemes like Visa and MasterCard</li><li>Work with your team, learn from them, and share your knowledge</li><li>Understand the latest cloud-based technologies, including full Agile, Automated CI/CD and testing</li><li>Create new products that positively impact almost every person who buys or sells via e-commerce in Greece</li><li>Collaborate across different departments, including SRE, Product, Sales, Compliance, AML and Operations</li><li>Research, and develop new products poised to help marketplaces and merchants grow</li><li>Grow yourself: they will sponsor Learning &amp; Development opportunities for our talented staff</li><li>Responsible for the backbone of our core platform</li><li>Run many projects and expose yourself to the full spectrum of functionality our company offers. For example, you can expect to work on Front End systems used by our clients, design APIs, build regulatory requirements, or combat online fraud</li></ul>Our Stack:<ul><li>PHP / MariaDB / MongoDB / AWS ECR-EKS-SNS-SQS-Lambda</li></ul>What will you need to succeed:<ul><li>3+ years of experience in developing systems in a product company</li><li>A finance and payments background is a plus but not a must-have</li><li>Familiarity with the specifics of our tech stack is not an issue; our team will coach you – they want you to succeed!</li><li>Be creative, open-minded and commercially driven</li><li>You thrive in team-based environments and can co-operate with stakeholders from all departments and levels of the organisation</li><li>Have high levels of user empathy, and care for improving customer experience</li><li>Take pride in being an Engineer and apply your skills in a multitude of problems spanning across multiple verticals</li><li>Enjoy both learning and sharing with your team</li></ul>What’s it like to work at our client’s?<ul><li>A great opportunity to contribute to our client’s team growth</li><li>Being part of an environment that gives employees large goals, autonomy and mentoring, creates incredible opportunities, both for you and the company</li><li>Competitive full-time salary</li><li>Monthly meal allowance</li><li>Ongoing training and development</li><li>Private Medical plan</li><li>Access to books, online courses and relevant resources</li></ul>

Senior Software Engineer (PHP)

We are the&nbsp;1st Hub for Developers!&nbsp;Our motto is&nbsp;“From Developers to Developers”! Our vision is to provide real career opportunities for candidates that want to take the next step in their career. Code.Career is the first process that you will speak&nbsp;with developers (only!) and tech (freak) experts!<h2>Position Overview</h2>The IT&amp;T HelpDesk Service Desk Agent plays a crucial role in providing exceptional customer support to users of the IT&amp;T services offered by the company. This role is responsible for promptly and courteously responding to, investigating, and resolving issues raised by end users. Tasks include the installation, monitoring, and maintenance of the airport’s IT&amp;T systems and networks. The role utilizes IT service management tools and request fulfillment processes, in line with help desk objectives, and collaborates closely with all FG IT&amp;T level 2 Specialist teams.<h2>About Them</h2>Our client is committed to operational excellence and the provision of world-class IT&amp;T support services. They strive to ensure the seamless functioning of our airport’s infrastructure through proactive monitoring and a dedicated support team. Their mission is to create a secure and reliable IT&amp;T environment by prioritizing customer satisfaction, continuous improvement, and innovation.<h2>Key Responsibilities</h2><ul><li>Respond to user and customer calls as part of the IT&amp;T Service Desk</li><li>Register and update tickets using the ITSM tool</li><li>Utilize the ITSM tool for incident, service request, problem, and asset management</li><li>Ensure accurate ticket assignments and timely resolution within SLA commitments</li><li>Provide technical information and clarifications to user and customer queries</li><li>Perform incident investigation, analysis, and resolution both onsite and remotely</li><li>Engage Second Level Support and system providers/manufacturers as needed</li><li>Escalate issues in line with operational procedures</li><li>Perform equipment/software installation, updates, and maintenance</li><li>Monitor system and infrastructure availability through corporate tools</li><li>Dispatch critical system notifications to relevant users and customers</li><li>Maintain and update the IT&amp;T knowledge base</li><li>Prepare and submit regular activity reports</li><li>Perform hardware asset safekeeping, reconciliation, and record-keeping</li><li>Execute IMACD (Install, Move, Add, Change, Dispose) of IT&amp;T assets</li></ul><h2>Special Duties</h2><ul><li>Lead or participate in IT&amp;T-related projects as assigned</li></ul><h2>Required Skills</h2><ul><li>Bachelor’s degree in Information Technology, Computer Systems, or Electronics Engineering</li><li>Minimum 3 years of professional experience in service desk environments and technical support roles</li><li>Hands-on experience with ITSM ticketing systems</li><li>Strong knowledge of IT software systems (databases, office applications, OS)</li><li>Solid understanding of IT hardware systems</li><li>Proven experience in hardware/software installation, maintenance, and troubleshooting</li><li>Fluent in written and spoken English (native or certified at C1/C2 level)</li></ul><h2>Desired Skills</h2><ul><li>ITIL certification</li><li>Network/system certifications (e.g., Cisco, CompTIA, Microsoft)</li></ul><h2>What You Can Expect</h2>At our client’s, you will be part of a high-impact team focused on supporting mission-critical IT&amp;T infrastructure in a dynamic airport environment. They offer opportunities for career growth, participation in forward-thinking projects, and engagement with modern technologies. They promote a collaborative and inclusive workplace culture, where your expertise contributes directly to their operational success.<h2>Reporting Structure</h2>Reports to: IT&amp;T HelpDesk Supervisor / IT&amp;T Systems Infrastructure Manager Supervises: None<h2>General</h2>The holder of this position must comply with internal guidelines and procedures, the Labour Charter, and applicable national/international regulations. This job description reflects core responsibilities, which may be updated by Management or HRT in response to structural changes or evolving duties.

Service Desk Agent

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