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Τέχνες / Πολιτισμός

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The Mobility Operations &amp; Replacement Services Specialist is a key member of Ayvens Mobility team, acting as a brand ambassador and ensuring a seamless, efficient, and customer-focused experience. This role combines operational excellence with exceptional service delivery, managing the full lifecycle of replacement and mobility solutions while driving continuous improvement and cost optimization.Key Responsibilities:<ul><li>Deliver world-class customer service by managing the replacement process end-to-end (requests in EBS, reservations, rental agreements, handling during and after rental) in compliance with Ayvens policies and procedures.</li><li>Respond promptly to all requests logged in the CRM system or received via calls and emails.</li><li>Allocate the right vehicle to reservations based on customer needs and cost efficiency.</li><li>Create and manage transfer requests in CRM, ensuring seamless execution.</li><li>Handle driver requests for replacement vehicles and manage related workflows.</li><li>Complete administrative tasks, including daily operational lists, to support departmental efficiency.</li><li>Ensure consistent alignment with external service partners (e.g., Rent-a-Car suppliers) to maintain high-quality, cost-efficient service.</li><li>Provide on-site support at the Mobility station, assisting customers and preparing rental agreements for vehicle pick-up.</li><li>Inspect returned vehicles and update their condition in the system.</li><li>Plan and organize the next day’s schedule for vehicle preparation and delivery to customers.</li><li>Communicate professionally via phone and email, ensuring a friendly and helpful approach.</li><li>Resolve customer issues and concerns using effective service techniques and escalate when necessary.</li><li>Monitor and manage complaint handling processes, ensuring timely resolution and customer satisfaction.</li><li>Analyze operational data (fleet utilization, idle time, service timelines, etc.) to support performance evaluation.</li><li>Gather and share customer feedback to identify improvement opportunities and enhance operational performance.</li><li>Participate in cross-functional projects to streamline processes, reduce operating costs, and enhance service consistency.</li><li>Meet all agreed SLAs and KPIs, both internal and external (including Commercial and Operations departments).</li><li>Maintain compliance with internal policies and operational standards.</li><li>Operate within Ayvens methodologies, challenge existing processes, and contribute to KPI-driven improvements.</li></ul>Key Skills &amp; Qualifications<ul><li>Bachelor’s degree in Business Administration, Automotive Engineering, Logistics, or related field.</li><li>Fluency in English (written and spoken)</li><li>2+ years of experience in mobility services, fleet management, automotive operations, or leasing industry.</li><li>Strong customer service orientation with excellent communication skills.</li><li>Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.</li><li>Analytical mindset with a proactive approach to problem-solving and process improvement.</li><li>Familiarity with CRM systems and operational workflows is a plus.</li></ul>

Mobility Operations & Replacement Services Agent

The KYC Analyst &nbsp;is responsible for conducting the KYC Due Diligence: Initial Screening, Periodic Screening, Transaction Monitoring (TM) and Event Driven Reviews (EDRs). Responsibilities: • Assist Relationship Managers (RM) in the KYC research as part of the AML process • Serve as the main point of contact between Commercial Team and the AML Shared Service Center of the Ayvens Group (SSC). • Provide assistance/linkage between RM and SSC when required to help facilitate the CDD process • Liaise with clients to obtain necessary documents for KYC, where agreed with the RM • Provide quality check on documents provided by RM prior to being sent to the SSC • Update of the physical files in line with regulator’s and Ayvens' policy and electronic files • Provide quality check on documents provided by RM prior to being sent to the SSC Qualifications and skills: • University degree, preferably in Business Administration, Finance, Economics, or Information Systems• Minimum 2 years of relevant professional experience in banking, finance, or any similar activities • Fluency in English with both written and verbal communication• Knowledge of relevant KYC/AML/CFT regulations and best practices,• Strong analytical and research skills • Learning and Change agility • Digital literacy and tech savviness

KYC Analyst

efood is in search of a reliable Bookkeeping Agent to join our accounting team. The agent will be responsible for tracking invoices, handling requests and inquiries relevant to partners accounts, monitoring credit note requests. He or she should be extremely detail-oriented and a team player. We need someone who can work closely with the Accounting Department and Sales Department in order to support the verification process and screening of our partners.Join us for your chance to be part of a rapidly growing team in a company that is changing the delivery landscape. &nbsp;What you'll do:<ul><li>Review and process partners’ credit note requests, ensuring accuracy and compliance with internal policies and tax requirements,</li><li>Issue approved credit notes in the accounting system (SAP).</li><li>Provide detailed invoice analyses and account reconciliations to partners.</li><li>Ensure the correctness of all charges and credits resulting from partners’ requests.</li><li>Prepare and maintain reports and statistics related to credit note issuance and forecast of incoming requests.</li><li>Handle inquiries and ad hoc requests from key and large partners regarding invoice discrepancies or account adjustments.</li><li>Process admin tasks of the AR team that might occur</li><li>Support the month-end closing process and AR reporting</li><li>Collaborate with Sales, Operations, and Customer Care teams to resolve issues.</li><li>Contribute to continuous improvement of AR and billing processes.</li></ul> What you need to be successful What you have:<ul><li>Bachelor’s degree in accounting or related field</li><li>1+ year of experience in AR or Accounting related department&nbsp;</li><li>Flexibility and ability to solve problems</li><li>Excellent communication and problem-solving skills</li><li>Advanced knowledge of Microsoft office</li><li>Familiarity with accounting software programs (SAP would be an advantage)</li><li>English language skills</li></ul> Who we are efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. What's in it for you <ul><li>We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in! 💰</li><li>We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!</li><li>We take care of you with Private Medical &amp; Life Insurance from day #1 to keep you healthy and safe! 🍎</li><li>We prioritize your mental health 🧠 and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.</li><li>We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!</li><li>Are you a cappuccino lover ☕? Do you desperately want a cookie? Our inhouse cafeteria got you covered!</li><li>If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped!</li><li>We are passionate about exploring, growing &amp; learning and our Global Mobility plan is created to help our people find their purpose around the world! 🌎</li><li>Saving for the future? We’ve got your back! Our Pension Plan helps you invest in tomorrow while you enjoy today! 💼</li></ul>

Bookkeeping Agent

The Recovery &amp; Collections Administrator is a key role for the smooth function of the Finance (Collections) Department of Ayvens. One of the main tasks is to ensure that debt exposure is reduced and monthly KPI’s are achieved. He/she will act as liaisons between businesses and customers to collect debts and resolve outstanding balances. Additionally, he/she is responsible to contribute in controlling the risk in our portfolio and support the relationship between Ayvens and outsource Collection’s agency.Responsibilities:<ul><li>Day-to-day management of accounts receivable, verbal and written communication with clients.</li><li>Handling customer queries and complaints by letter, email and telephone, received from several sources and in line with company procedure and timescales.</li><li>Establishment of effective communication routines with the Outsourced Provider with regards to the management, monitoring and reporting of debt levels and performance in line with agreed SLA’s and KPI’s.</li><li>Reconciliation of accounts with clients - when and if necessary.</li><li>Analyze portfolio exposure and assist in clientele targeting</li><li>Liaise with the Credit Risk team to ensure prompt identification of cases with increased credit risk and proposal of measures.</li><li>Assistance in communication with Central team (utp/non-utp assessments, justification of past due accounts etc).</li><li>Meet all agreed SLA’s and Key Performance Indicators (KPI’s).</li><li>Build relationships and develop the trust of the internal and external Customers.</li><li>Maintain a high level of service focus, ensuring Ayvens Service Style is adopted and always supported.</li></ul>Qualifications and skills:<ul><li>Minimum 2 years &nbsp;experience in collections.</li><li>University degree in Economics will be considered as a plus.</li><li>Sound knowledge of legal terms and procedures.</li><li>Digital literacy and tech savviness&nbsp;&nbsp;&nbsp;</li><li>Excellent command of English - verbal and written.</li><li>Being multitasking and able to prioritize and handle complex situations.</li><li>Strong listening skills</li><li>Excellent interpersonal skills – verbal and written combined with excellent communication skills.</li><li>Demonstrates initiative and motivation and acts promptly to get things done.</li><li>Dares to take a stance and express it.</li><li>Indicates swiftly when a thing can or cannot be done.</li><li>Co-operates and builds relationships in the immediate work environment.</li></ul>

Recovery & Collections Administrator

The KYC Analyst (Fixed Term Contract) is responsible for conducting the KYC Due Diligence: Initial Screening, Periodic Screening, Transaction Monitoring (TM) and Event Driven Reviews (EDRs). Responsibilities: • Assist Relationship Managers (RM) in the KYC research as part of the AML process • Serve as the main point of contact between Commercial Team and the AML Shared Service Center of the Ayvens Group (SSC). • Provide assistance/linkage between RM and SSC when required to help facilitate the CDD process • Liaise with clients to obtain necessary documents for KYC, where agreed with the RM • Provide quality check on documents provided by RM prior to being sent to the SSC • Update of the physical files in line with regulator’s and Ayvens' policy and electronic files • Provide quality check on documents provided by RM prior to being sent to the SSC Qualifications and skills: • University degree, preferably in Business Administration, Finance, Economics, or Information Systems• Minimum 2 years of relevant professional experience in banking, finance, or any similar activities • Fluency in English with both written and verbal communication• Knowledge of relevant KYC/AML/CFT regulations and best practices,• Strong analytical and research skills • Learning and Change agility • Digital literacy and tech savviness&nbsp;

KYC Analyst (Fixed Term)

Join our team as a Non‑Financial Risk Intern (First Line of Defense – LOD1). This role is designed for a final‑year student or recent graduate from a Greek university, offering hands‑on experience in managing operational risk, including Outsourced Services, RCSA, Business Continuity, Internal Controls, and Incident/Loss Management.Key Responsibilities<ul><li>Update assessment files for core non‑financial risk frameworks</li><li>Support operational incident &amp; loss recording: Log incidents, capture root‑cause data, monitor resolution.</li><li>Assist with data quality reviews and sanity checks across L1C control execution.</li><li>Provide administrative assistance for recurring or ad-hoc reporting cycles and support ad-hoc team activities.</li></ul>Qualifications &amp; Skills<ul><li>Final‑year student or recent graduate in Business Administration, Finance, Economics, Statistics or a related field from a Greek university.</li><li>Confident with Microsoft Excel (tables, filters, basic functions) and Word formatting.</li><li>Basic PowerPoint and file‑organization skills.</li><li>Highly organized and detail‑oriented</li><li>Dependable, able to manage repetitive administrative tasks with accuracy.</li><li>Clear communicator, in Greek and English, both written and verbal.</li><li>Proactive learner, curious about how frameworks like OS, RCSA, BCM.</li></ul>

LoD1 Non- Financial Risk Analyst (Fixed-Term)

Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the Road Logistics, Sea Logistics, Air Logistics and Freight Logistics, with a clear focus on providing IT-based supply chain management services. We are now seeking to hire an Accounting &amp; Reporting Specialist based in Athens, kallithea.What we would like you to bring<ul><li>Minimum of 3 years’ experience in an accounting environment</li><li>Bachelor’s degree in accounting &amp; finance, or a related field</li><li>Excellent skills in accounting software &amp; MS excel &nbsp;</li><li>High level of accuracy and attention to detail in financial record-keeping</li><li>Strong organizational skills with the ability to manage time effectively and prioritize multiple tasks</li><li>Fluency in Greek and English is essential</li></ul>What's in it for you<ul><li>Assist in the daily management of accounting functions and maintenance of accurate financial records.</li><li>Input &amp; monitor the booking of financial data into accounting systems, ensuring accuracy and consistency in all entries as per Greek &amp; Corporate accounting standards</li><li>Contribute to the preparation of monthly &amp; Ad hoc financial reports - ERP Super user</li><li>Contribute to the implementation of Corporate &amp; local guidelines</li><li>Perform Monthly &amp; Year end account reconciliations , proper support documentation</li><li>Support statutory &amp; tax audits by preparing the necessary documentation and addressing auditor inquiries</li><li>Assist in tax fillings preparation</li><li>Support MY DATA &amp; E-invoicing projects</li><li>Involvement in various accounting projects as per Corporate &amp; local requirements</li><li>Maintain strict confidentiality of financial information and adhere to ethical standards in all accounting activities.</li></ul>,

Accounting & Reporting Specialist

Οι βασικές αρμοδιότητες<ul><li>Λογιστική παρακολούθηση εισαγωγών- εξαγωγών στο εμπορικό/ λογιστικό κύκλωμα.</li><li>Παρακολούθηση διακίνησης εμπορευμάτων &amp; έλεγχος αποθεμάτων αποθήκης.</li><li>Λογιστική Παρακολούθηση Αγορών/ Δαπανών/ Αξιογράφων σε βιβλία Γ΄ κατηγορίας.</li><li>Σύνταξη μηνιαίων φορολογικών υποχρεώσεων (ΦΠΑ, Παρακρατούμενων,&nbsp;VIES, ΙΝΤRASTAT).</li><li>Συμμετοχή στον υπολογισμό μηνιαίας Μισθοδοσίας.</li><li>Συμμετοχή στις εργασίες προετοιμασίας των ετήσιων οικονομικών καταστάσεων κατά Ε.Λ.Π.&nbsp;</li></ul>Απαραίτητα Προσόντα<ul><li>Πτυχίο ΤΕΙ/IEK&nbsp;Λογιστικής.&nbsp;</li></ul><ul><li>Εμπειρία 3-5 ετών, κατά προτίμηση σε λογιστήριο βιομηχανίας.</li><li>Καλή γνώση Φορολογίας Εισοδήματος, Φ.Π.Α, Ε.Λ.Π.</li><li>Καλή γνώση Εργατικών/ Ασφαλιστικών θεμάτων.</li><li>Πολύ καλή γνώση της Αγγλικής Γλώσσας (προφορικά και γραπτά).</li><li>Πολύ καλή γνώση χειρισμού Η/Υ και&nbsp;MS&nbsp;Office.</li></ul>Επιθυμητά Προσόντα<ul><li>Χειρισμός Λογιστικού Προγράμματος&nbsp;SOFTONE&nbsp;ERP.</li><li>Ικανότητα επικοινωνίας και ομαδικής εργασίας, οργανωτικότητα, αποτελεσματικότητα.</li><li>Συνέπεια στην τήρηση προθεσμιών.</li><li>Υπευθυνότητα, ανάληψη πρωτοβουλιών, προσανατολισμός στην επίτευξη στόχων.</li><li>Εκπληρωμένες Στρατιωτικές υποχρεώσεις (αφορά άνδρες υποψηφίους).</li></ul>Αν ενδιαφέρεστε να ακολουθήσετε μια καριέρα σε μια εξαιρετικά προοδευτική, δυναμική και ομαδική εταιρεία που προσφέρει ένα εξαιρετικό εργασιακό περιβάλλον, επαγγελματική εξέλιξη, ευκαιρίες σταδιοδρομίας και ελκυστική αμοιβή, παρακαλείσθε να υποβάλετε το βιογραφικό σας με το πάτημα του παρακάτω συνδέσμου.

Στέλεχος Λογιστηρίου

Απαραίτητα προσόντα<ul><li>Πτυχίο ΑΕΙ με συναφές αντικείμενο σπουδών</li><li>Προϋπηρεσία σε αντίστοιχη θέση 3 έτη</li><li>Πολύ καλή γνώση Ε.Λ.Π., Κ.Φ.Δ., Φ.Π.Α., φορολογία εισοδήματος</li><li>Γνώση λογιστικής</li><li>Άριστη γνώση Microsoft Office</li></ul>Η εταιρία προσφέρει<ul><li>Ικανοποιητικό πακέτο αποδοχών</li><li>Προοπτικές εξέλιξης</li></ul>

Βοηθός Λογιστή

ΑρμοδιότητεςΗ θέση αναφέρεται στον προϊστάμενο λογιστηρίου και έχει ως καθήκοντα τη νυχτερινή (από 00:00 π.μ.) και πρωινή τιμολόγηση.Απαραίτητα προσόντα<ul><li>Απόφοιτος/η ΙΕΚ με συναφές αντικείμενο σπουδών</li><li>Προϋπηρεσία τουλάχιστον 3 έτη σε αντίστοιχη θέση</li></ul>Η εταιρία προσφέρει<ul><li>Ικανοποιητικό πακέτο αποδοχών</li><li>Προοπτικές Εξέλιξης</li></ul>

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