Πληροφορική

Εμπόριο Λιανικής

Κατασκευαστικός Κλάδος / Τεχνικά Επαγγέλματα

Χρηματοοικονομικά

Εστίαση

Αποθήκη / Logistics

Κέντρο Εξυπηρέτησης / Call Center

Άλλο

Βιομηχανική Παραγωγή

Διοίκηση Επιχειρήσεων

Επαγγέλματα Υγείας

Γραμματειακή Υποστήριξη

Μεταφορές

Εταιρικές Πωλήσεις

Ναυτιλία

Νομικές Υπηρεσίες

Εκπαίδευση

Προσωπικό Ασφαλείας

Φροντίδα Κτιρίων / Σπιτιών

Ανθρώπινο Δυναμικό / HR

Marketing

Τουρισμός / Ξενοδοχεία

Αισθητική / Κομμωτήριο

ΜΜΕ / Social Media

Φροντίδα Ζώων

Αερομεταφορές

Εργάτες

Τέχνες / Πολιτισμός

LastWeek

LastThreeDays

Today

Aoristou

Orismenou

Internship

FullTime

Hybrid

OnSite

Remote

We’re on the lookout for a CRM Marketing Manager to join our growing CRM team at efood! In this role, you’ll take end-to-end ownership of CRM campaigns that build loyalty, drive engagement, and contribute to business growth. You’ll work across all CRM touchpoints (email, push, in-app, etc.) and use the latest tech and tools to craft and optimize data-driven marketing journeys.This is a hands-on execution and strategy role. You will collaborate closely with Performance Marketing, Business Intelligence, Product, and Content teams to turn insights into impactful campaigns. &nbsp;What you’ll do:<ul><li>Own the planning, design, execution, and performance optimization of monthly and ad hoc CRM campaigns aimed at driving user engagement, conversion, and retention.</li><li>Leverage all CRM channels (email, push notifications, in-app messages) and experiment with multi-channel flows to deliver the right message to the right customer at the right time.</li><li>Address the full user lifecycle from onboarding and activation to re-engagement and loyalty through targeted, personalized communication strategies.</li><li>Monitor and optimize CRM campaign performance: deliverability, responsiveness, deep linking, and channel performance.</li><li>Design and execute A/B tests to improve campaign effectiveness and customer engagement.</li><li>Analyze campaign results, derive actionable insights, and proactively recommend improvements to increase CRM ROI.</li><li>Work with Business Intelligence to deep dive into customer behavior and identify opportunities for CRM growth and automation.</li><li>Support budgeting and planning of incentive-based campaigns in a cost-effective way.</li><li>Research and implement CRM best practices, emerging tactics, and automation workflows to elevate campaign performance.</li><li>Actively contribute creative campaign ideas and collaborate cross-functionally to ensure message relevance and consistency.</li><li>Work closely with Delivery Hero’s central CRM team, to ensure we get all learnings from other entities across the globe.</li><li>Experiment with AI on all workflows of our CRM lifecycle.</li></ul> What you need to be successful <ul><li>Strong hands-on experience in CRM or performance marketing within a fast-paced, digital-first environment is essential.</li><li>Strong understanding of user retention and growth strategies across the full customer lifecycle.</li><li>Hands-on experience with CRM tools (e.g., Braze, Hubspot) and multichannel campaign management.</li><li>Excellent analytical skills with a data-driven mindset and ability to generate actionable insights.</li><li>Solid experience with A/B testing, segmentation, and personalization strategies.</li><li>Advanced Excel skills; comfortable working with pivot tables and large datasets.</li><li>Familiarity with campaign reporting and KPI tracking to evaluate campaign success.</li><li>Organized and proactive with the ability to independently manage multiple priorities and deadlines.</li><li>A collaborative spirit and strong communication skills, especially across multidisciplinary teams.</li></ul>Nice to have:<ul><li>Bachelor’s or Master’s in Marketing, Business, Computer Science, Engineering, or related field.</li><li>Basic understanding of SQL, JavaScript, HTML/CSS, or Liquid syntax.</li><li>Experience with mobile-first CRM strategies and app engagement tactics.</li></ul>

CRM Manager

We are currently in search of a Data Engineer who will be responsible for designing, building and maintaining our data architecture and flows, and optimizing data warehouse and pipeline. In this role, you will be working with agile methodologies and your contributions will have immediate impact on the scalability, efficiency, and reliability of our data infrastructure, influencing day-to-day decisions at efood.&nbsp;&nbsp;What you’ll do:&nbsp;<ul><li>Design, deploy and manage infrastructure components and systems of the data platform</li><li>Design and maintain data warehouse (data preparation, data warehousing, reporting, analytics &amp; data exploration and information delivery)</li><li>Support and maintain the data foundation that the reporting layer and dashboards rely on</li><li>Build, maintain, and deploy data products for analytics and data science teams on cloud platforms</li><li>Prepare high-level ETL mapping specifications</li><li>Develop complex code data scripts (usually in Python or&nbsp; SQL) to extract and manipulate data from multiple sources.</li><li>Act across all development levels - from data acquisition and manipulations to the solution deployment and ongoing support</li><li>Ensure data accuracy, integrity, privacy, security and compliance</li><li>Resolve end user reporting problems through collaboration with stakeholders</li><li>Troubleshoot technical issues and provide administrative support for the Business Intelligence toolbox</li></ul>

Data Engineer

We are looking for a passionate Senior DevOps Engineer to help us build and maintain a reliable, secure, scalable and efficient real-time platform, by combining software engineering and systems engineering skills. The ideal candidate should ensure that moving fast doesn’t mean sacrificing stability, quality, performance, or maintainability. Additionally, s/he must have the attitude and skills to automate every process as much as possible, so as to satisfy our hungry customers.&nbsp;&nbsp;We have a microservice architecture with over 80 services that collectively handle thousands of requests per second. Our communication methods include both synchronous and event-based approaches. The majority of our codebase is written in Golang. We use REST APIs and gRPC. Our infrastructure is hosted in both AWS and GCP, and we leverage Kubernetes for container orchestration. Our data storage solutions include PostgreSQL, MongoDB, and Redis. Additionally, we are part of the Delivery Hero group, working closely with their Global Services division.&nbsp;We are a team of energetic, motivated and restless tech enthusiasts that take on the challenge of empowering our customers and internal users. We do that by providing them with the necessary intuitive technologies through creating a wide range of software solutions.&nbsp;If you have strong technical background and “get-things-done” attitude, then challenge yourself by joining our #devopsteam and make an impact!&nbsp;What you’ll do:&nbsp;<ul><li>Build and Enhance Infrastructure. Work on designing, building, and maintaining infrastructure systems to ensure they are secure, reliable, and scalable.</li><li>Build tools and automations to streamline processes, move faster without sacrificing quality.</li><li>Set up and manage monitoring tools to track system health, identify anomalies, and take preemptive measures to avoid downtime.&nbsp;</li><li>Work closely with development teams to improve systems efficiency, reliability, observability and security.</li><li>Implement and follow security best practices to protect data integrity and ensure compliance with industry standards.</li><li>Regularly evaluate the production readiness of our services and infrastructure, propose and implement the appropriate changes in collaboration with the development teams.</li><li>Manage and resolve incidents, perform root cause analyses, and work on preventive measures.</li><li>Μaintain clear and detailed documentation for infrastructure configurations, build and deployment processes, and operations practices.</li><li>Work in a high-paced environment, with different Agile teams and stakeholders</li><li>Be part of a small team, involved in the end-to-end delivery process</li></ul>

Senior DevOps Engineer

We are looking for an IT Support Specialist to be responsible and accountable for the smooth running of our computer systems within requirements, specifications, costs, and timelines. The role is accountable to ensure the implementation and maintenance of efood’s computing needs. The successful candidate will have proven professional experience and detailed knowledge of best practice processes.About the role:<ul><li>Provide end-user support by diagnosing and resolving hardware, software, and network-related issues via ticketing systems, email, remote assistance, or in person.</li><li>Install, configure, and maintain computer systems, software, and peripherals (Windows, macOS, Linux).</li><li>Manage user accounts and permissions in Intune, JumpCloud, and Okta.</li><li>Troubleshoot basic network issues (LAN, Wi-Fi, VPN) and assist in maintaining telecommunications systems (VoIP, PBX).</li><li>Collaborate with IT team members and other departments (e.g., IT Engineers, IT Field Support Technicians) to enhance IT operations.</li><li>Assist in onboarding and offboarding employees, ensuring proper IT setup.</li><li>Maintain IT documentation, including troubleshooting guides and knowledge base articles.</li><li>Stay updated with emerging technologies and IT support best practices.</li><li>Ensure information security policies are adhered to and assets are properly managed.</li></ul> What you need to be successful <ul><li>University or Postgraduate Degree in Computer Science, Information Technology, or related field.</li><li>1-2 years of experience in an IT support role.</li><li>Strong troubleshooting skills in hardware, software, and operating systems (Windows, macOS, Linux).</li><li>Experience with user management in Single-Sign-On Platforms (OKTA), Intune, JamfPro, Active Directory.</li><li>Basic knowledge of network troubleshooting (LAN, Wi-Fi, VPN).</li><li>Familiarity with IT ticketing systems (e.g., Jira, ServiceNow, Zendesk).</li><li>Strong problem-solving ability and a customer-oriented approach.</li><li>Excellent written and verbal communication skills in English &amp; Greek.</li><li>Ability to work independently and manage multiple tasks effectively.</li></ul>Nice to Have:<ul><li>ITIL Foundation certification or other relevant IT certifications (Google IT Support, CompTIA A+, Microsoft ISPC.</li></ul>

IT Support Specialist

Our Graduate Program is more than a learning path - it's a journey where you will work on real business cases and have a direct impact on business results. What can you expect? &nbsp;<ul><li>&nbsp;Permanent position in one of the business or IT departments from the start of your employment.&nbsp;</li><li>&nbsp;Two rotations between different business and IT departments during the 12-month program.&nbsp;</li><li>&nbsp;Project Management and Communication training path after the first six months.&nbsp;</li><li>&nbsp;Continuous learning and skill improvement through structured training sessions at our Digital PayTech University. &nbsp;</li><li>Opportunity to develop business ideas, implement them, and build your network of stakeholders within a group of highly skilled business leaders from all over Europe.&nbsp;</li></ul> What makes you stand out as the ideal participant for this program? If you see yourself in the description that follows, you should take the first step and apply! &nbsp;<ul><li>&nbsp;You have a master’s degree in engineering, STEM or Economics &amp; Business graduated within the last 12 months or will graduate in 2025.&nbsp;</li><li>You can demonstrate basic knowledge of cybersecurity principles, either through coursework, certifications (e.g., ISC2 Cybersecurity, ISACA Cybersecurity Fundamentals, or equivalent), or personal projects.</li><li>Are you passionate about protecting the digital world from cyber threats? Ready to turn your knowledge into impact and solve complex technical problems?</li><li>&nbsp;You are a career starter with no more than one year of working experience.&nbsp;</li><li>&nbsp;You are fluent in English and in the local language of the country you are applying for (any additional language is beneficial).&nbsp;</li><li>&nbsp;You can easily imagine working in an international environment and actively collaborating with colleagues from all over Europe (if you have study or work-related international experience from abroad, that will be considered a beneficial qualification).&nbsp;</li><li>&nbsp;You are committed to your work, have an exciting university career with proven great results, enjoy learning new things, feel confident to own projects by yourself and like being part of a team.&nbsp;</li><li>&nbsp;For you, formal training is a starting point - you always look for more and want to make a difference in everything you work on.&nbsp; &nbsp;</li></ul>What’s in it for You?<ul><li>Attractive salary and a competitive benefits package to reward your expertise and contributions&nbsp;</li><li>Tech equipment: Get the tools you need to succeed, including the latest technology to support your work</li><li>Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment&nbsp;</li><li>Grow and develop: Gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential</li></ul>

Graduate Program - IT (CyberSecurity)

The CISO will not only act as the guardian of Nexi Greece’s digital assets but will also serve as a strategic enabler, fostering secure innovation across all digital financial services. They will champion cybersecurity resilience aligned with both Greek regulatory expectations and Group-wide cyber strategy. About Your Future Role In this position, you will:<ul><li>Creating and executing a country specific information security strategy that is consistent with the Groups's objectives and goals.</li><li>Developing and executing controls to safeguard the organisation's services.</li><li>Ensuring compliance with all relevant laws, regulations, and contractual obligations that relate to information security, including Bank of Greece mandates, GDPR, and NIS Directive adaptation.</li><li>Supervising the implementation of security measures for network security, access management, end point protection and cloud security.</li><li>Handling security incidents and managing the organisation's incident response plan.</li><li>Liaise with Hellenic Data Protection Authority (HDPA) in case of breaches or audits.</li><li>Act as cybersecurity liaison with internal Risk, AML, Fraud and Compliance teams to proactively mitigate threats across digital financial channels.</li><li>Delivering regular reports to the board of directors and senior executives regarding the organisation's information security position.</li></ul>What Makes You a Great Fit We’re looking for someone eager to make a difference. Here’s what we value:Relevant Job Experience:Candidates for this position are expected to bring a proven track record across the following areas of responsibility:<ul><li>Minimum 8–15 years of progressive experience in cybersecurity, with at least 5 years in a senior leadership or CISO role within Fintech, Paytech, Banking, Telecommunications, or Cybersecurity Consulting industries.</li><li>Successfully led the creation and execution of a localized information security strategy aligned with group-wide objectives and business needs.</li><li>Directed the implementation and optimization of cybersecurity controls, covering network security, endpoint protection, cloud environments, identity &amp; access management and physical security.</li><li>Ensured compliance with national and European regulations, including Bank of Greece directives, GDPR, PSD2, and the NIS Directive.</li><li>Managed major security incidents and led the organization's incident response efforts, ensuring minimal disruption and transparent stakeholder communication.</li><li>Provided regular risk posture updates and strategic cybersecurity briefings to the board, executive leadership, and regulatory stakeholders.</li><li>Acted as the primary point of contact for the Hellenic Data Protection Authority (HDPA) and managed audits, investigations, and reporting procedures.</li><li>Collaborated cross-functionally with Risk, AML, Fraud Prevention, IT, and Compliance to ensure alignment on risk mitigation and threat detection.</li><li>Championed next-generation security approaches including Zero Trust Architecture, DevSecOps integration, and artificial intelligence (AI) integration in security processes.</li><li>Oversaw cybersecurity readiness for digital payments infrastructure, including PCI-DSS compliance, secure software development lifecycle (SDLC), and data encryption standards.</li><li>Stayed ahead of evolving threats and technologies, integrating AI-driven cybersecurity tools, real-time threat intelligence, and predictive analytics.</li><li>Represented the company in external security forums, banking associations, and information-sharing alliances in Greece and the broader EU.</li></ul> Essential Qualifications:&nbsp;<ul><li>Degree in engineering, computer science or similar paths.</li><li>Certified / familiar on leading cyber security standards from the National Institute of Standards and Technology (NIST) and the International Organization for Standardization (ISO).</li><li>Certified / familiar with project management methodologies.</li><li>Fluent in Greek and English, with the ability to interface with local teams, authorities, and international stakeholders.</li></ul>Soft skills required:<ul><li>Business acumen and knowledge of high-level business operations.</li><li>Ability to communicate effectively and transform technological concepts into the business language that other C-suite executives understand.</li><li>Strong management and leadership skills.</li><li>Ability to stay calm under pressure and respond swiftly to any cyber security breaches. &nbsp;</li></ul>Bonus Skills:&nbsp;<ul><li>CISM, CISA, CCSP (Cloud Security), CRISC (Risk), ISO 27001 LA.</li><li>Familiarity with DevSecOps, Zero Trust, and &nbsp;other security platforms.</li></ul>

Chief Information Security Officer (CISO) Greece

If you join us in the role of Contact Center Officer&nbsp;this is what you can expect from us:<ul><li>Attractive salary and an overall competitive package&nbsp;</li><li>Medical Plan (Life &amp; Health Insurance)&nbsp;</li><li>Annual Check Up&nbsp;</li><li>Direct Medical Assistance</li><li>Ticket Restaurant Vouchers&nbsp;</li><li>Hybrid working model</li><li>Equipment needed for the role</li><li>Company Blood Bank</li><li>Unlimited eLearning opportunities through Nexi PayTech University</li></ul>&nbsp;About your future role&nbsp;Before you start working in ourMerchant Helpdesk department, you will go through well-structured on the job training that will prepare you for your new role. This role provides you with the opportunity to work in a hybrid model, combining work from home and from the office. Your local team will be based in Greece.Your key responsibilities in this role will be:<ul><li>Provision of first or second level technical support for POS systems via phone, email, or ticketing system.</li><li>Diagnosis and resolution of technical issues in collaboration with other teams.</li><li>Logging and tracking support requests in a CRM or Helpdesk system.</li><li>Providing guidance and training to customers on basic POS operations.</li><li>Remote installation and configuration of POS equipment, when required..</li><li>Compliance with procedures and SLAs.</li><li>Adaptability based on the performance standards defined by the service.</li></ul>What makes you the best person for this job?&nbsp;Now when you read about the role, are you curious to discover more? If your answer is yes, check what qualifications make you the right candidate to apply. But keep in mind one thing - on top of your skillset, knowledge and experience, it's your potential that makes a difference for you to achieve your goals in everyday work.Qualifications needed to be successful in this role:<ul><li>High School Diploma or IEK (Higher/Higher Education degree desirable)</li><li>Very good knowledge of the English language</li><li>Ability to work on rolling shifts&nbsp;</li><li>Previous experience in help desk or technical support, ideally in a POS environment.</li><li>Good knowledge of Windows operating systems and networking.</li><li>Strong communication and problem-solving skills under pressure.</li><li>Excellent communication and interpersonal skills, combined with strong problem-solving abilities.</li><li>Strong soft skills and a proactive approach to resolving complex issues.</li></ul>&nbsp;

Contact Center Officer

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.Purpose of the job:<ul><li>Take part to major developments by proving that the design is fit for its intended use, through implementation and execution of Verification, Integration and Test activities, fitting the targets in terms of Quality, Cost and Delivery</li><li>Detail and perform all the in-house activities in the scope of the V&amp;V team, and interface experts delegated in other departments. Cooperate tightly with Test &amp; Commissioning to ensure seamless integration and alignment between in-house and on-site testing activities and results. Interface with design teams to share and detail the results of V&amp;V activities</li><li>Agree with Verification &amp; Validation Manager on strategy, scheduling and budget, and share progress, results and issues during execution</li></ul>&nbsp;Reports directly to:<ul><li>V&amp;V Department Head</li></ul>&nbsp;Main ResponsibilitiesKey Accountabilities<ul><li>Contribute to the definition of the Project Verification and Validation strategy in the V&amp;V Plan, and act proactively for its implementation</li><li>Define verification methodology for selected deliverables, when requested from V&amp;V strategy</li><li>Define test plans and test descriptions for in-house activities. Liaise with PrCOM for exported tests</li><li>Perform and report on allocated verification, integration and test activities</li><li>When Safety is involved, share and justify the results with Safety Assurance Manager to feed safety demonstration</li><li>Interface with experts in other department to align on selected V&amp;V activity methodology</li><li>Represent Alstom in front of customers or partners, for instance to provide overview of test progress, issues, risks and opportunities</li><li>Specify, procure, develop, setup and configure assets such as testbenches and instrumentation</li><li>Provide data to maintain applicable KPIs</li><li>Provide valuable feedback for REX sessions and continuous improvement</li><li>Manage configuration and change management cycle related with V&amp;V activities (simulation configuration, anomaly tracking, etc.)</li><li>Follow-up with T&amp;C for tests exported to site execution</li></ul>Performance measurements:<ul><li>DQI (Delivery Quality Indicator)</li><li>CPI (Coverage Progress Indicator)</li><li>Cooperation and support to KPI Root Cause Analysis</li></ul>&nbsp;Educational Requirements&nbsp;Mandatory:<ul><li>Graduated</li><li>English, full proficient use</li></ul>Desirable:<ul><li>Master’s degree in engineering or scientific topics</li></ul>&nbsp;ExperienceMandatory:<ul><li>Good analytical skill is required</li><li>Understanding and experience in Software coding</li><li>Knowledge of at least one Alstom platform</li></ul>Desirable<ul><li>Knowledge of more than one Alstom platform</li><li>Design and data preparation processes understanding</li><li>Engineering and system background</li></ul>&nbsp;Experience in relevant positions (systems / sub-systems integration, embedded equipment, electrotechnical product development) in a highly complex and normative environment (railway signaling, aerospace, defense, nuclear) would be a major asset&nbsp;Competencies &amp; Skills<ul><li>Open-minded</li><li>(Self) entrepreneurial</li><li>Problem setting and problem solving</li><li>Sense of urgency</li><li>Writing skills required: clarity, rigor and concision</li></ul>Position based in Athens&nbsp;You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!Important to noteAs a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 &nbsp;countries we operate in. We’re committed to creating an inclusive workplace for everyone.

Verification & Validation Engineer

We have an open vacancy for a Cyber Security Tester who will be responsible for Performing Security Assessments. 💼 Working Model:&nbsp;Hybrid *Excited about the role but prefer fully remote? Let's talk!📌 What Awaits You as a Cyber Security Tester<ul><li>Conduct Wifi Security Assessment,</li><li>Conduct External Security Assessment</li><li>Conduct (Simple/Complex) Web/Mobile Security Assessments</li><li>Conduct Vulnerability Assessments</li><li>Conduct Internal Security Assessment (Active Directory, Infrastructure)</li><li>Explain, demonstrates and documents, as needed, the operational impact of identified vulnerabilities</li><li>Maintain and update methodologies</li><li>Assists customer with implementing policies and tactics, techniques and procedures for conducting assessments</li><li>Reports on findings to stakeholders and makes suggestions for security improvements</li><li>Develop/Enhance internal tools</li></ul>🕵️‍♂️&nbsp;What We’re Looking For:Required Experience and Skills:<ul><li>2 or more years of experience in a similar position</li><li>4 or more years of experience in software development, engineering, administration</li><li>Academic studies or training in the fields of information security, application/software development, networking, system administration, and/or engineering.</li><li>Industry Certifications like (e.g. OSCP, CRTP, CRTO etc.).</li><li>Very Good understanding of web technologies/services, mobiles, networking, operating systems, server services/applications, wireless technologies and hardware.</li><li>Good understanding of security technologies such as firewalls, IDS/IPS, application gateways/filters, anti-virus, encryption, security information and event management (SIEM), mobile security, asset discovery, identity authentication management, and access control.</li><li>Knowledge of security community best practices and methodologies such as OWASP and OSSTMM</li><li>Hands-on experience</li><li>Good Experience with Kali Linux</li><li>Good Experience with penetration testing tools</li><li>Strong analytical skills, critical thinking and attention to detail</li><li>Good communication skills</li><li>Ability to work efficiently both within a team and independently</li><li>Fluency in Greek and English languages, oral and written</li></ul>Consider a plus:<ul><li>Writing code with scripting languages such as Python and Bash</li><li>Analyzes, disassembles and reverse engineers code to discern weaknesses for exploitation</li><li>Develops exploits and tools for assessments or attacks</li><li>Malware development</li></ul>🤝&nbsp;What You’ll Gain at Neurosoft:<ul><li>Dynamic Environment:&nbsp;Work in a friendly, innovative, and collaborative setting.</li><li>Professional Growth:&nbsp;Fully funded formal training and certifications.</li><li>Competitive Compensation:&nbsp;Enjoy a robust package that values your skills.</li><li>Comprehensive Benefits:&nbsp;Private health insurance and work-life balance initiatives.</li><li>Team Spirit:&nbsp;Join corporate sports teams and thrive in our supportive community.</li><li>Guided Onboarding:&nbsp;Start your journey with the help of a dedicated Buddy.</li></ul>🌍 Why NeurosoftNeurosoft is a leading Managed Services Provider (MSP) specializing in&nbsp;Cybersecurity,&nbsp;Technology Solutions, and&nbsp;Field Services. With over 300 skilled professionals and a robust presence in Greece and Cyprus, we empower businesses with premium, integrated services. Listed on the Italian Stock Exchange, Neurosoft continuously delivers innovation and reliability to both private and public sectors.&nbsp;

Cyber Security Tester


We’re seeking a skilled Network Engineer (L1) to be responsible for the initial receipt, classification, and basic troubleshooting of customer incidents and service requests, focusing on network, cloud, and system infrastructure. The ISC operates on a 24x7 shift rotation to ensure continuous service availability for customers.📌&nbsp;Location: Athens (North Suburbs)📍&nbsp;Working Model: Hybrid🕗Working Hours:&nbsp;Shifts - 24x7x365Reporting to:&nbsp;ISC Network Team Leader🕵‍♀️ &nbsp;What we are looking for:Technical Diploma or&nbsp;degree in IT, Computer Science, or a related field (or equivalent experience).&nbsp;&nbsp;Preferred Certifications (Not Mandatory but Advantageous):·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; CompTIA A+,·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Microsoft Azure Fundamentals (AZ-900)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Juniper JNCIA-Junos·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Fortinet NSE 3 or/and NSE4·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; CompTIA Network+ or CCNA·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Microsoft Azure Fundamentals (AZ-900)🎯&nbsp;Main Responsibilities<ul><li>Act as the initial point of contact for customers, receiving incidents, service requests, and inquiries via ticketing system, phone, or email.</li><li>Perform initial triage, classification, and prioritization of incoming tickets in accordance with Service Level Agreements (SLAs) and escalation processes.</li><li>Monitor network infrastructure, firewalls, SD-WAN, and cloud services for performance and security issues.</li><li>Identify and troubleshoot basic network issues, such as connectivity failures, latency, and packet loss.</li><li>Monitor Windows/Linux servers, virtualization platforms, and Azure cloud environments for performance issues.</li><li>Escalate complex or unresolved issues to L2 / L3 teams following established procedures.</li><li>Perform initial diagnostics using tools such as FortiManager, FortiAnalyzer, Zabbix, and Junos Space.</li><li>Provide first-line support for customer inquiries related to network connectivity, VPN access, and firewall policies.</li><li>Log all incidents, service requests, and troubleshooting steps accurately in the ticketing system.</li><li>Follow Standard Operating Procedures (SOPs) for troubleshooting, monitoring, and escalation.</li></ul>💻&nbsp;Specific Technical Skills:<ul><li>Relevant experience in IT support / helpdesk roles will be considered a strong plus</li><li>Basic understanding of networking principles (TCP/IP, routing, switching).</li><li>Familiarity with one or more of the following technologies: Fortinet SD-WAN or FortiGate platforms, Juniper Networks devices, On-premises Windows Server environments (Active Directory, Exchange), Office 365 services (basic user administration, email troubleshooting), Linux systems (basic commands, performance and availability monitoring)</li><li>Strong problem-solving skills and ability to follow troubleshooting guides.</li><li>Excellent communication skills (written and verbal) in [Language Requirement, e.g., English].</li><li>Ability to work under pressure in a fast-paced, 24x7 operational environment.</li><li>Willingness to work on a rotating shift schedule, including nights, weekends, and public holidays.</li></ul>What you will gain:<ul><li>🏋️‍️Friendly and dynamic working environment</li><li>🏫&nbsp;Formal training and Professional Qualifications fully funded</li><li>✔️&nbsp;Competitive compensation package</li><li>⚕️&nbsp;Private Health Insurance</li><li>⚖️Work-Life Balance initiatives</li><li>🏃🏽‍Corporate Teams (e.g. Running, Volunteering)</li><li>👥&nbsp;A Buddy who will support you with your onboarding</li></ul>

Network Engineer (L1)

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