Κέντρο Εξυπηρέτησης / Call Center

Κατασκευαστικός Κλάδος / Τεχνικά Επαγγέλματα

Αποθήκη / Logistics

Δημοσιογραφία / ΜΜΕ

Πωλήσεις / Marketing / Εμπόριο Λιανικής

Ανθρώπινο Δυναμικό / HR

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Our Bilingual (French-English) Financial Services Advisors are dedicated to providing exceptional support to customers, ensuring that every interaction is both helpful and memorable. You will handle inquiries related to banking products and services through inbound calls, emails, and chats, assisting customers with professionalism and a deep understanding of financial products.We’re looking for people with drive and ambition—those who want to build a career, not just find a job. Punctuality, performance, and a positive attitude will set you up for success in this role.What Sets You Apart:<ul><li>French/English Bilingual is a must</li><li>High school diploma (or equivalent)</li><li>6 months – 1 year of customer service experience</li><li>Call center experience (strong asset)</li><li>Effective communication skills</li><li>Passion for finance and a genuine desire to help customers manage their financial needs.</li></ul>Why You’ll Love Working With Us:<ul><li>Industry-leading benefits like:</li><li>Medical and life insurance</li><li>In &amp; out of hospital benefits</li><li>Mental health support line</li><li>20-26 paid days off per year</li><li>On-site occupational physician</li><li>Monthly meal vouchers</li><li>Career path planning &amp; E-learning career development platform</li><li>Weekly coaching sessions</li><li>Global incentive programs</li><li>Fun, supportive work environment</li><li>Opportunity to be part of a rapidly expanding global company</li><li>Amazing career growth opportunities</li></ul>

Bilingual (French-English) Financial Services Advisor

Our English-speaking Customer Service Representatives are passionate about delighting customers by making every interaction an unforgettable experience, whether that’s through inbound calls, emails and/or chats. We want people with personality, who love making an impact with every customer interaction.We also want people with drive and ambition - people who want a career, not just a job. Punctuality, performance, and positivity will set you up for success.Working as an English-speaking Customer Service Representative, You Have:<ul><li>English Proficiency is a must</li><li>High school diploma (or equivalent)</li><li>6 months – 1 year of customer service experience</li><li>Call center experience (strong asset)</li><li>Effective communication skills</li></ul>Benefits of Working as an English-Customer Service Representative:<ul><li>Competitive salary</li><li>Industry-leading benefits:</li><li>Medical and life insurance</li><li>In &amp; out of hospital benefits</li><li>Mental health support line</li><li>20-26 paid days off per year</li><li>On-site occupational physician</li><li>Monthly meal vouchers</li><li>Career path planning &amp; E-learning career development platform</li><li>Weekly coaching sessions</li><li>Global incentive programs</li><li>Medical and life insurance</li><li>Fun, supportive work environment</li><li>Opportunity to be part of a rapidly expanding global company</li><li>Amazing career growth opportunities</li></ul>

English-speaking Customer Service Representative

The Director of Special Projects is a strategic leadership role responsible for delivering insights and analytics to the C-Suite and management teams.&nbsp;&nbsp;This role is pivotal in shaping and enhancing customer experience (CX) outcomes for our clients and internal business units. It focuses on synthesizing data from various sources to deliver actionable insights, strategies, and recommendations that drive improved CX performance and operational efficiency. The successful candidate will be adept at translating complex data into clear narratives that inform both external client partnerships and internal leadership objectives. As Director of Special Projects, You Will…<ul><li>Curate insights by analyzing diverse data sets, including disposition data, operational metrics, workforce metrics, analyst reports, internet research, and AI-generated intelligence.</li><li>Identify trends, opportunities, and improvement areas to help clients strengthen customer relationships and elevate their brand reputation.</li><li>Support client CX leaders in defining and implementing strategies to enhance customer satisfaction, loyalty, and advocacy.</li><li>Present focused, data-driven recommendations during regular client engagements, offering candid and objective insights with professionalism and impact.</li><li>Provide senior business unit leaders and CX teams with clear, concise performance analysis across key CX metrics, such as CSAT, NPS, FCR, VOC, as well as operational efficiency metrics like AHT, CPC, and utilization rates.</li><li>Identify underperforming areas and recommend evidence-based strategies to improve both customer experience and operational KPIs.</li><li>Collaborate with internal stakeholders, including QA, reporting analysts, and real-time analysts, to ensure insights and recommendations align with broader program goals.</li><li>Serve as the driving force behind superior performance analytics, moving beyond traditional reporting to offer predictive and diagnostic insights that anticipate challenges and opportunities.</li><li>Leverage existing resources and tools—such as QA frameworks, real-time insights, and performance dashboards—to build holistic strategies that optimize service delivery and customer outcomes.</li><li>Collaborate with AI and analytics platforms to unlock deeper intelligence and provide innovative solutions.</li></ul>&nbsp;As Director of Special Projects, You Have…<ul><li>Bachelor’s degree in Business, Data Analytics, Customer Experience, or a related field.</li><li>Advanced degrees or certifications in CX, Analytics, or Process Optimization are an asset.</li><li>10+ years of experience in data analysis, customer experience strategy, or consulting roles focused on performance improvement.</li><li>Proficiency in data tools (e.g., Excel, BI platforms, or AI analytics tools) and experience with customer experience reporting and dashboards.</li><li>An ability to interpret large and diverse data sets, identifying key trends and translating them into actionable strategies.</li><li>An exceptional ability to present insights in a structured, impactful manner to both client stakeholders and senior internal leaders.</li><li>A strong understanding of CX performance metrics (CSAT, NPS, FCR, VOC) and efficiency metrics (AHT, CPC), as well as their impact on client success.</li><li>Experience working within cross-functional teams, with the ability to partner effectively with QA, workforce analysts, and business leaders.</li><li>Familiarity with AI and data visualization tools to enhance insights and reporting.</li></ul>

Director of Special Projects

We’re looking for a Team Lead (Supervisor) to provide front-line direction to our Customer Service Representatives (CSRs), ensuring quality service is provided with every customer interaction. This role involves learning and maintaining the knowledge of our partners’ brand, philosophy, products, promotions and processes. This position will also promote professional and personal development through performance evaluations, training&nbsp;and career pathing plans.&nbsp;As Team Lead (Supervisor), You Will…&nbsp;<ul><li>Manage and supervise CSRs&nbsp;</li><li>Ensure proficient training, professional development and employee engagement is sustained in order to prepare, grow and retain employees</li><li>Manage operational performance to meet Key Performance Indicators (KPIs) and Service Level Agreements</li><li>Analyze various reports and statistical data to measure production levels and identify root causes for underperforming areas</li><li>Use critical thinking to develop solutions to improve business performance and partner success</li><li>Motivate teams through relationship building and real-time coaching</li><li>Develop incentive programs to motivate CSRs to achieve desired outcomes</li><li>Coordinate changes in staffing schedules by collaborating with the Operations Support Team/and or Workforce Management Team</li><li>Collaborate with other departments within the organization (HR, IT, etc) to properly resolve issues&nbsp;</li><li>Bring in-depth operational knowledge and a thoughtful point of view when participating in partner meetings</li><li>Gain expert level knowledge on all partner products and promotions</li><li>Demonstrate a positive work ethic and commitment to achieve the best possible outcomes</li><li>Act as a role model and exemplify our 10 Things (cultural values)</li></ul>&nbsp;As Team Lead (Supervisor), You Have…&nbsp;<ul><li>High school diploma or equivalent (required)</li><li>Some post-secondary education or completion of a post-secondary degree with a major in Business (combination of education and work experience will also be considered)&nbsp;</li><li>1-2 years of experience in the contact center and/or customer service industry, with at least 1 year in a Team Lead/Supervisory role</li><li>Experience dealing with escalated issues in a contact center capacity&nbsp;</li><li>The ability to type 30 WPM with accuracy</li><li>Basic knowledge of Google Suite (Sheets, Slides, Docs, Drive) is an asset</li><li>The ability to use spreadsheet applications to maintain and develop operational reporting</li><li>Exceptional time management, organizational and prioritization skills to complete work in a timely manner</li><li>Ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment</li><li>The ability to work a variety of shifts, including days, evenings and holidays&nbsp;</li></ul>

Team Lead (Supervisor)

We’re looking for a Team Lead to provide front-line direction to our Customer Service Representatives (CSRs), ensuring quality service is provided with every customer interaction. This role involves learning and maintaining the knowledge of our partners’ brand, philosophy, products, promotions and processes. This position will also promote professional and personal development through performance evaluations, training&nbsp;and career pathing plans.&nbsp;As Team Lead (French/English Bilingual), You Will…&nbsp;<ul><li>Manage and supervise CSRs&nbsp;</li><li>Ensure proficient training, professional development and employee engagement is sustained in order to prepare, grow and retain employees</li><li>Manage operational performance to meet Key Performance Indicators (KPIs) and Service Level Agreements</li><li>Analyze various reports and statistical data to measure production levels and identify root causes for underperforming areas</li><li>Use critical thinking to develop solutions to improve business performance and partner success</li><li>Motivate teams through relationship building and real-time coaching</li><li>Develop incentive programs to motivate CSRs to achieve desired outcomes</li><li>Coordinate changes in staffing schedules by collaborating with the Operations Support Team/and or Workforce Management Team</li><li>Collaborate with other departments within the organization (HR, IT, etc) to properly resolve issues&nbsp;</li><li>Bring in-depth operational knowledge and a thoughtful point of view when participating in partner meetings</li><li>Gain expert level knowledge on all partner products and promotions</li><li>Demonstrate a positive work ethic and commitment to achieve the best possible outcomes</li><li>Act as a role model and exemplify our 10 Things (cultural values)</li></ul>&nbsp;As Team Lead (French/English Bilingual), You Have…&nbsp;<ul><li>High school diploma or equivalent (required)</li><li>Some post-secondary education or completion of a post-secondary degree with a major in Business (combination of education and work experience will also be considered)&nbsp;</li><li>Must be fluent in French and English, written and oral</li><li>1-2 years of experience in the contact center and/or customer service industry, with at least 1 year in a Team Lead/Supervisory role</li><li>Experience dealing with escalated issues in a contact center capacity&nbsp;</li><li>The ability to type 30 WPM with accuracy</li><li>Basic knowledge of Google Suite (Sheets, Slides, Docs, Drive) is an asset</li><li>The ability to use spreadsheet applications to maintain and develop operational reporting</li><li>Exceptional time management, organizational and prioritization skills to complete work in a timely manner</li><li>Ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment</li><li>The ability to work a variety of shifts, including days, evenings and holidays</li></ul>

Team Lead (French/English Bilingual)

Are you a problem solver? Do you like making meaningful connections with people? Are you interested in a rewarding career working with the world’s most exciting brands?Our Customer Service Representatives are passionate about delighting customers by making every interaction an unforgettable experience, whether that’s through inbound calls, emails and/or chats. We want people with personality, who love making an impact with every customer interaction.We also want people with drive and ambition - people who want a career, not just a job. Punctuality, performance, and positivity will set you up for success.Working as a&nbsp;Customer Service Representative (German-English), You Have:<ul><li>German/English Bilingual is a must</li><li>High school diploma (or equivalent)</li><li>6 months – 1 year of customer service experience</li><li>Call center experience (strong asset)</li><li>Effective communication skills</li></ul>Benefits of Working as a Customer Service Representative (German-English):<ul><li>Competitive salary</li><li>Industry-leading benefits:</li><li>Medical and life insurance</li><li>In &amp; out of hospital benefits</li><li>Mental health support line</li><li>20-26 paid days off per year</li><li>On-site occupational physician</li><li>Monthly meal vouchers</li><li>Career path planning &amp; E-learning career development platform</li><li>Weekly coaching sessions</li><li>Global incentive programs</li><li>Medical and life insurance</li><li>Fun, supportive work environment</li><li>Amazing career growth opportunities</li><li>Opportunity to be part of a rapidly expanding global company</li></ul>

Customer Service Representative (German-English)

As a Customer Service Representative (Spanish-English), you’ll create unforgettable experiences for customers through inbound calls, emails, and chats. We’re looking for energetic, driven, and personable individuals who love making an impact with every interaction.What Sets You Up for Success:<ul><li>Spanish/English Bilingual is a must</li><li>High school diploma (or equivalent)</li><li>6 months – 1 year of customer service experience</li><li>Call center experience (strong asset)</li><li>Effective communication skills</li></ul>Why Join Us as a Customer Service Representative (Spanish-English):We believe that great work deserves great rewards. As part of our team, you’ll enjoy competitive compensation, industry-leading benefits, and opportunities for growth in a dynamic, supportive environment.What We Offer<ul><li>Competitive salary</li><li>Industry-leading benefits:</li><li>Medical and life insurance</li><li>In &amp; out of hospital benefits</li><li>Mental health support line</li><li>20-26 paid days off per year</li><li>On-site occupational physician</li><li>Monthly meal vouchers</li><li>Career path planning &amp; E-learning career development platform</li><li>Weekly coaching sessions</li><li>Global incentive programs</li><li>Medical and life insurance</li><li>Fun, supportive work environment</li><li>Opportunity to be part of a rapidly expanding global company</li></ul>

Customer Service Representative (Spanish-English)

Your skills<ul><li>Interest in managing an international fleet of over 800 vehicles</li><li>Enjoy working with numbers and data maintenance</li><li>Initial experience in accounting</li><li>Good handling of MS Office with a focus on Excel and PowerPoint</li><li>Good German and English language skills</li><li>Ability to work independently</li><li>Reliability</li></ul>Your tasks<ul><li>Support Fleet Management Team with focus on D-A-CH region</li><li>Data acquisition and administration in fleet management software</li><li>Appointment management for vehicles according to legal requirements</li><li>Invoice entry and verification according to specifications</li><li>Fuel card management, driving licence checks, mileage charging via online platforms</li><li>Creation and editing of presentations and reports</li><li>Management of documents</li></ul>Your benefits<ul><li>Buddy program</li><li>Cafeteria</li><li>Health/ Medical insurance</li><li>International job opportunities</li><li>Mobile working</li><li>Shuttle Bus</li><li>Unlimited employment contract</li></ul> Be part of usHemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

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bilingual (french-english) financial services advisor

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german fleet administrator 17416

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