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Η MACOhair αναζητά έναν Email Marketing Specialist που θα αναλάβει τη διαχείριση και τη βελτίωση των email καμπανιών της εταιρείας. Ο ρόλος περιλαμβάνει τη δημιουργία και αποστολή στοχευμένων email, τη ρύθμιση αυτοματοποιημένων διαδικασιών και την ανάπτυξη στρατηγικών για την προσέλκυση και διατήρηση πελατών.Αρμοδιότητες:<ul><li>Δημιουργία και αποστολή email καμπανιών, όπως ενημερώσεις, προσφορές και νέα προϊόντα</li><li>Σχεδιασμός και διαχείριση αυτοματοποιημένων email ροών, όπως email καλωσορίσματος, υπενθυμίσεων και επανενεργοποίησης πελατών</li><li>Ανάλυση των αποτελεσμάτων των καμπανιών και προτάσεις βελτίωσης με βάση δείκτες απόδοσης</li><li>Ανάπτυξη στρατηγικών συλλογής email επαφών και ενίσχυση του lead generation</li><li>Χρήση εργαλείων email marketing, όπως Omnisend, Mailchimp, Klaviyo ή HubSpot, για τη διαχείριση των καμπανιών</li></ul>Τι ζητάμε<ul><li>Προηγούμενη εμπειρία σε email marketing, είτε σε agency είτε σε εταιρικό περιβάλλον</li><li>Καλή γνώση εργαλείων email marketing, όπως Mailchimp, Klaviyo, HubSpot ή παρόμοια</li><li>Ικανότητα δημιουργίας ελκυστικού περιεχομένου email που οδηγεί σε πωλήσεις</li><li>Βασική κατανόηση marketing KPIs, όπως open rate, click-through rate και conversion rate</li><li>Άριστη γνώση ελληνικών και αγγλικών</li></ul>Τι προσφέρουμε:<ul><li>Σταθερή εργασία σε μια&nbsp;μικρή, εξειδικευμένη ομάδα</li><li>Συνεργασία με επαγγελματίες στο digital marketing</li><li>Μισθός από 900 έως 1.200 ευρώ καθαρά με δυνατότητα bonus απόδοσης</li></ul>

Email Marketing Specialist (Remote) | Υπεύθυνος Email Marketing Καλλιθέα

Email Marketing Specialist (Remote) | Υπεύθυνος Email Marketing Γαλάτσι

We are looking for a dedicated&nbsp;Senior Business Analyst&nbsp;to enhance our team focused on Supply Chain &amp; Logistics.The candidate will collaborate closely with business counterparts, local and regional IT departments, and several software vendors to align technology solutions with business strategies. This role demands a seasoned professional who can navigate complex project frameworks and contribute efficiently to the development and optimization of supply chain processes. #LI-DNI#LI-IK2Responsibilities<ul><li>Identify, analyze and define detailed requirements to support project and business objectives in Supply Chain &amp; Logistics</li><li>Create functional and technical requirement documents from business requirements</li><li>Assist users in functional acceptance testing and support the release updates of new or existing applications</li><li>Participate in the design and execution of implementation/configuration of retail and WMS solutions</li><li>Coordinate internal business and technical teams to finalize requirements</li><li>Serve as the subject matter expert during the project and post-implementation phases within the designated functional areas</li><li>Provide functional and technical support to ensure system efficiency and effectiveness</li><li>Lead and organize training sessions for end-users to facilitate effective change management in collaboration with the Regional IT team</li></ul>Requirements<ul><li>3+ years&nbsp;of experience as a Business Analyst in Supply Chain &amp; Logistics</li><li>Proficiency in documenting and interpreting detailed business requirements and building functional/technical documentation</li><li>Expertise in retail solutions and Warehouse Management Systems (WMS)</li><li>Strong familiarity with project management practices and tools</li><li>Experience assisting users during the testing phase and aiding in release management</li><li>Capability to lead and conduct comprehensive training sessions and support change management efforts</li><li>Excellent communication skills and the ability to coordinate across departments</li><li>Strong problem-solving skills and a knack for analytical thinking</li><li>Bachelor's degree in Business Administration, Supply Chain Management, Information Systems or a related field</li></ul>Nice to have<ul><li>Experience with cloud-based Supply Chain Management solutions</li><li>Understanding of advanced supply chain analytics and reporting tools</li></ul>We offer<ul><li>For you:</li><li>Paid annual vacation</li><li>Paid sick leave days</li><li>Private health insurance</li><li>Stable income</li><li>Meal and home office compensation</li><li>For your comfortable work:</li><li>Remote and hybrid work opportunities</li><li>Corporate laptop</li><li>Possibility to work on your own device</li><li>Free licensed software</li><li>Relocation opportunities</li><li>Free wellbeing activities</li><li>For your growth:</li><li>Possibility to create a Personal Development Plan from the first day in the company</li><li>Free trainings for technical and soft skills</li><li>Free access to LinkedIn Learning platform</li><li>Free access to internal and external e-Libraries</li><li>Certification opportunities</li><li>Language courses</li><li>Internal technical and non-technical communities</li><li>Possibility to contribute in internal, opensource products</li></ul>EPAM is a leading global provider of digital platform engineering and development services. We are committed to positively impacting our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to learn and grow continuously. You will join a dedicated, creative, and diverse community that will help you discover your fullest potential.EPAM is committed to providing our global team of 52,800+ EPAMers with inspiring careers. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success, and we value collaboration, try always to understand our customers' business, and strive for the highest standards of excellence.

Senior Business Analyst (Supply Chain & Logistics)

We are seeking a highly experienced and skilled&nbsp;Lead SAP Consultant&nbsp;to oversee our Supply Chain and eComm Fulfillment sectors.As an integral part of our IT team, you will lead the Core Retail and F&amp;R (Forecasting and Replenishment) solutions, leveraging SAP Retail as the primary ERP system. Your expertise will guide the strategic direction, execution, and continuous improvement of these critical areas, ensuring we meet the technological and operational requirements of our retail and e-commerce landscape. #LI-DNI#LI-YAROSLAVADIAKOVAResponsibilities<ul><li>Support product vision development and communicate it effectively</li><li>Collaborate with business counterparts and SAP experts to gather and prioritize requirements</li><li>Convert business requirements into user stories and functional requirements</li><li>Manage and prioritize the SAP Retail product backlog, containing well-defined user stories, features, and technical tasks</li><li>Define clear acceptance criteria for each user story in alignment with business objectives</li><li>Enable cross-functional collaboration with IT teams, including SAP specialists and business analysts for successful feature delivery</li><li>Identify, highlight, and implement continuous improvement opportunities within SAP Retail</li><li>Lead training sessions for end-users and IT stakeholders</li><li>Analyze end-user preferences and requests</li><li>Maintain adherence to applicable standards, procedures, guidelines, and methodologies in the SAP ECC6 implementation and maintenance</li></ul>Requirements<ul><li>University Degree in Information &amp; Computer Technology or another related technical discipline</li><li>Master’s degree or Agile certifications (e.g., SAFe) are considered an asset</li><li>Minimum 5 years of relevant IT experience with exposure to the retail industry</li><li>Proficiency in Agile Methodologies (SAFe) and experience using agile tools like Atlassian</li><li>Strong background in SAP business processes associated with Core Retail, Forecast &amp; Replenishment</li><li>Qualifications in SAP SD, SAP MM, SAP FI</li><li>Capability to travel up to 10% within Europe for project works</li><li>Autonomous, proactive, and structured approach with excellent analytical skills</li><li>Strong teamwork and interpersonal skills, with the ability to work independently or with teams</li><li>Excellent command of the English language in both written and spoken forms</li><li>Fluent Greek communication skills</li></ul>We offer<ul><li>For you:</li><li>Paid annual vacation</li><li>Paid sick leave days</li><li>Private health insurance</li><li>Stable income</li><li>Meal and home office compensation</li><li>For your comfortable work:</li><li>Remote and hybrid work opportunities</li><li>Corporate laptop</li><li>Possibility to work on your own device</li><li>Free licensed software</li><li>Relocation opportunities</li><li>Free wellbeing activities</li><li>For your growth:</li><li>Possibility to create a Personal Development Plan from the first day in the company</li><li>Free trainings for technical and soft skills</li><li>Free access to LinkedIn Learning platform</li><li>Free access to internal and external e-Libraries</li><li>Certification opportunities</li><li>Language courses</li><li>Internal technical and non-technical communities</li><li>Possibility to contribute in internal, opensource products</li></ul>EPAM is a leading global provider of digital platform engineering and development services. We are committed to positively impacting our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to learn and grow continuously. You will join a dedicated, creative, and diverse community that will help you discover your fullest potential.EPAM is committed to providing our global team of 52,800+ EPAMers with inspiring careers. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success, and we value collaboration, try always to understand our customers' business, and strive for the highest standards of excellence.

Lead Product Owner (Core Retail and F&R)

We are seeking a seasoned&nbsp;Senior SAP EWM Consultant&nbsp;to join our team within a large food retail organization.This pivotal role supports and optimizes our Supply Chain and eComm Fulfillment solutions. The ideal candidate will wield an in-depth understanding of SAP and other relevant technologies, focusing on Warehouse Management, Transportation, and eComm Fulfillment, ensuring the seamless operation and continuous improvement of these pivotal systems. #LI-DNI#LI-IK2Responsibilities<ul><li>Provide functional support and application administration on a daily basis</li><li>Contribute to solution design, system configuration, and troubleshoot issues as they arise</li><li>Collaborate with peers to integrate functionalities across various applications and modules</li><li>Identify and suggest business process and system enhancements proactively</li><li>Monitor and handle platform upgrades, planning lifecycle initiatives with strategic foresight</li></ul>Requirements<ul><li>2+ years of experience supporting Warehouse Management, Transportation, and Ecommerce Fulfillment solutions</li><li>5+ years of overall IT experience</li><li>Solid knowledge of SQL and Database Management</li><li>Proficient in Microsoft Office applications including Project and Visio</li><li>Effective presentation skills and experience in managing meetings</li><li>Proficiency in Agile Methodologies, particularly SAFe, with hands-on experience in agile tools such as Atlassian</li><li>Flexibility to travel within Europe up to 10% depending on the nature and duration of assigned projects</li><li>Excellent command of the English language, both spoken and written</li></ul>Nice to have<ul><li>Knowledge of SAP ECC, AS400, Manhattan</li><li>Additional certifications in SAP or related fields</li></ul>We offer<ul><li>For you:</li><li>Paid annual vacation</li><li>Paid sick leave days</li><li>Private health insurance</li><li>Stable income</li><li>Meal and home office compensation</li><li>For your comfortable work:</li><li>Remote and hybrid work opportunities</li><li>Corporate laptop</li><li>Possibility to work on your own device</li><li>Free licensed software</li><li>Relocation opportunities</li><li>Free wellbeing activities</li><li>For your growth:</li><li>Possibility to create a Personal Development Plan from the first day in the company</li><li>Free trainings for technical and soft skills</li><li>Free access to LinkedIn Learning platform</li><li>Free access to internal and external e-Libraries</li><li>Certification opportunities</li><li>Language courses</li><li>Internal technical and non-technical communities</li><li>Possibility to contribute in internal, opensource products</li></ul>EPAM is a leading global provider of digital platform engineering and development services. We are committed to positively impacting our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to learn and grow continuously. You will join a dedicated, creative, and diverse community that will help you discover your fullest potential.EPAM is committed to providing our global team of 52,800+ EPAMers with inspiring careers. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success, and we value collaboration, try always to understand our customers' business, and strive for the highest standards of excellence.

Senior SAP EWM Consultant

We are seeking a&nbsp;Chief Business Analyst&nbsp;with a robust background as an IT Product Owner to spearhead our Core Retail and Forecast &amp; Replenishment (F&amp;R) solutions.Utilizing SAP Retail as the primary ERP system, the ideal candidate will manage crucial areas such as Retail Finance, Order &amp; Inventory Management, and effectively prioritize product development to meet the organization's objectives. #LI-DNI#LI-IK2Responsibilities<ul><li>Develop and communicate a clear product vision in collaboration with business units and IT teams</li><li>Gather requirements by working closely with business counterparts and SAP experts, to ensure alignment with broader business strategies</li><li>Translate business requirements into detailed user stories and functional requirements</li><li>Manage and prioritize the product backlog, ensuring clarity and alignment with business needs</li><li>Work closely with cross-functional IT teams to facilitate the successful delivery of product features</li><li>Identify and highlight areas for continuous improvement within the SAP Retail environment</li><li>Lead training sessions for end users and other IT stakeholders to ensure effective use of system functionalities</li><li>Analyze end-user preferences and requests to better cater to their needs</li><li>Ensure compliance with applicable standards, procedures, guidelines, and methodologies in maintaining the SAP ECC6 platform</li><li>Remain updated on industry trends and market conditions to support informed decision-making</li></ul>Requirements<ul><li>2+ years of relevant IT experience, preferably in the retail industry</li><li>University Degree in Information &amp; Computer Technology, or any other discipline of technical orientation</li><li>Excellent knowledge of core Retail processes and SAP modules including SAP SD, SAP MM, and SAP FI</li><li>Experienced with SAP F&amp;R</li><li>Proficiency in Agile methodologies, notably SAFe, and familiarity with agile tools like Atlassian</li><li>Excellent command of the English language, both written and spoken</li><li>Willingness to travel up to 10% within Europe for project-related work</li><li>Demonstrated excellent analytical and conceptual skills with a critical mindset</li><li>Proven ability to work autonomously, as well as part of a team, being proactive, structured, and accurate in approach</li><li>Strong interpersonal skills with the capability to work independently and collaborate effectively</li></ul>Nice to have<ul><li>Master’s degree&nbsp;in Information &amp; Computer Technology, or any other discipline of technical orientation</li><li>Agile certifications&nbsp;(e.g. SAFe)</li></ul>We offer<ul><li>For you:</li><li>Paid annual vacation</li><li>Paid sick leave days</li><li>Private health insurance</li><li>Stable income</li><li>Meal and home office compensation</li><li>For your comfortable work:</li><li>Remote and hybrid work opportunities</li><li>Corporate laptop</li><li>Possibility to work on your own device</li><li>Free licensed software</li><li>Relocation opportunities</li><li>Free wellbeing activities</li><li>For your growth:</li><li>Possibility to create a Personal Development Plan from the first day in the company</li><li>Free trainings for technical and soft skills</li><li>Free access to LinkedIn Learning platform</li><li>Free access to internal and external e-Libraries</li><li>Certification opportunities</li><li>Language courses</li><li>Internal technical and non-technical communities</li><li>Possibility to contribute in internal, opensource products</li></ul>EPAM is a leading global provider of digital platform engineering and development services. We are committed to positively impacting our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to learn and grow continuously. You will join a dedicated, creative, and diverse community that will help you discover your fullest potential.EPAM is committed to providing our global team of 52,800+ EPAMers with inspiring careers. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success, and we value collaboration, try always to understand our customers' business, and strive for the highest standards of excellence.

Chief Business Analyst

We are seeking a&nbsp;Chief Product Owner&nbsp;to effectively lead the Core Retail and F&amp;R solutions of our organization.Using SAP Retail as the primary Enterprise Resource Planning (ERP) system, you will play a crucial role in steering demand in vital areas such as Retail Finance, Order &amp; Inventory Management, Forecast, and Replenishment. This position requires a goal-driven leader to help shape our product strategy and engage collaboratively with our cross-functional teams to achieve business goals. #LI-DNI#LI-AA10Responsibilities<ul><li>Support the development and communication of a clear product vision in collaboration with various stakeholders</li><li>Collaborate with business counterparts and SAP experts to gather and prioritize requirements</li><li>Translate business requirements into user stories and functional requirements</li><li>Manage and prioritize the product backlog, ensuring it contains well-defined user stories, features, and technical tasks</li><li>Work closely with cross-functional IT teams to facilitate the successful delivery of product features</li><li>Identify areas for continuous improvement within SAP Retail and related systems, highlighting enhancements to drive greater efficiency</li><li>Lead training sessions for end-users and IT stakeholders</li><li>Analyze preferences and requests of end-users</li><li>Follow applicable standards, procedures, guidelines, and methodologies during SAP ECC6 platform maintenance or implementation</li></ul>Requirements<ul><li>2+ years of relevant IT experience</li><li>University Degree in Information &amp; Computer Technology or&nbsp;any other&nbsp;technically-oriented discipline</li><li>Very good working knowledge of SAP business processes associated with Core Retail, Forecast &amp; Replenishment</li><li>Knowledge of SAP SD, SAP MM, SAP FI</li><li>Experience within complex IT landscapes and large organizations</li><li>Proficiency in Agile Methodologies (SAFe) with hands-on experience in agile tools like Atlassian</li><li>Excellent command of the English language (both written and spoken)</li><li>Capability to travel throughout Europe up to 10% depending on project needs</li><li>Excellent analytical, conceptual skills, and a critical mindset</li><li>Autonomous, proactive attitude, and strong teamwork and interpersonal skills</li><li>Military obligations fulfilled (if applicable)</li></ul>Nice to have<ul><li>Agile certifications (e.g. SAFe)</li><li>Master’s degree in Information &amp; Computer Technology or&nbsp;any other&nbsp;technically-oriented discipline</li><li>Prior experience in the retail industry</li><li>Experience with SAP F&amp;R</li></ul>We offer<ul><li>For you:</li><li>Paid annual vacation</li><li>Paid sick leave days</li><li>Private health insurance</li><li>Stable income</li><li>Meal and home office compensation</li><li>For your comfortable work:</li><li>Remote and hybrid work opportunities</li><li>Corporate laptop</li><li>Possibility to work on your own device</li><li>Free licensed software</li><li>Relocation opportunities</li><li>Free wellbeing activities</li><li>For your growth:</li><li>Possibility to create a Personal Development Plan from the first day in the company</li><li>Free trainings for technical and soft skills</li><li>Free access to LinkedIn Learning platform</li><li>Free access to internal and external e-Libraries</li><li>Certification opportunities</li><li>Language courses</li><li>Internal technical and non-technical communities</li><li>Possibility to contribute in internal, opensource products</li></ul>EPAM is a leading global provider of digital platform engineering and development services. We are committed to positively impacting our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to learn and grow continuously. You will join a dedicated, creative, and diverse community that will help you discover your fullest potential.EPAM is committed to providing our global team of 52,800+ EPAMers with inspiring careers. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success, and we value collaboration, try always to understand our customers' business, and strive for the highest standards of excellence.

Chief Product Owner

As a&nbsp;Data Delivery Manager&nbsp;you will leverage your data-driven mindset and your passion for people in a multi-faceted role. You will be bringing delivery expertise and theoretical knowledge from Data and Analytics domain, working alongside globally renowned, award-winning development and technology teams who are passionate about what they do, and how they do it.You will play a key role in building strong business/technology relationships, taking a hands-on approach to define and deliver a culture of continuous improvement. #LI-DNIResponsibilities<ul><li>Own end-to-end solution delivery on the assigned account(s)</li><li>Assure governance of processes in delivery management and production as per selected delivery model</li><li>For the top management and client - act as a single point of responsibility over any delivery-related matters, including escalations, upsells, ramp-downs, etc</li><li>Take responsibility for resources needed for delivery - assure sound skills and seniority staffing according to the delivery roadmap</li><li>Accountable for the technical leadership regarding the delivery. Ensure a sound and future-proof architecture is planned and the implementation meets the technical quality standards</li><li>Coordinate between multiple disciplines and stakeholders</li><li>Establish and manage long-term partnerships with the client(s); address clients’ issues, identify and manage engagement risks</li><li>Coordinate the preparation of client proposals and statements of work</li><li>Ensure that projects are delivered in line with EPAM processes and methodologies</li><li>Make sure that the client executes their responsibilities on the engagements</li><li>Build up delivery plan along with estimations on timeframes, quality and quantity of resources required to successfully deliver projects</li><li>Establish a strategy of continuous delivery risk management that enables proactive decisions and actions throughout the delivery life cycle</li><li>Support sales activities: participate in the bid process, and provide technical and management expertise to win bids</li><li>Ensure EPAM delivery standards while bringing to life the best products for our clients</li><li>Manage your team via KPIs around delivery, local Data Practice growth and technology proficiency</li></ul>Requirements<ul><li>Practical experience in delivering projects in Data and Analytics, Big Data, Data Warehousing, Business Intelligence, LLM</li><li>Knowledge of corresponding technological solutions and industry best practices</li><li>Good understanding of data engineering challenges and proven experience with data platform engineering (batch and streaming, ingestion, storage, processing, management, integration, consumption)</li><li>Familiar with multiple Data &amp; Analytics technology stacks</li><li>Aware of various Data &amp; Analytics tools and techniques (e.g. Python, data mining, predictive analytics, machine learning, data modeling, etc.)</li><li>Experience with data visualization, aware of various tools and technologies</li><li>Understanding of data-related security challenges</li><li>Experience with one or more leading cloud providers (AWS/Azure/GCP); leading role in on-prem to cloud migration projects</li><li>Experience executing from ground-up solutions</li><li>A thorough understanding of how to plan, resource, and deliver large-scale technical projects</li><li>Knowledge of software development/Product lifecycle methodologies (Scrum, Kanban, etc.)</li><li>High degree of comfort to present both to large and small audiences</li><li>Ability to manage multiple tasks and projects in a fast-moving environment</li><li>Excellent interpersonal skills, and ability to work with diverse personality types</li><li>Excellent business communication skills</li></ul>We offer<ul><li>For you:</li><li>Paid annual vacation</li><li>Paid sick leave days</li><li>Private health insurance</li><li>Stable income</li><li>Meal and home office compensation</li><li>For your comfortable work:</li><li>Remote and hybrid work opportunities</li><li>Corporate laptop</li><li>Possibility to work on your own device</li><li>Free licensed software</li><li>Relocation opportunities</li><li>Free wellbeing activities</li><li>For your growth:</li><li>Possibility to create a Personal Development Plan from the first day in the company</li><li>Free trainings for technical and soft skills</li><li>Free access to LinkedIn Learning platform</li><li>Free access to internal and external e-Libraries</li><li>Certification opportunities</li><li>Language courses</li><li>Internal technical and non-technical communities</li><li>Possibility to contribute in internal, opensource products</li></ul>EPAM is a leading global provider of digital platform engineering and development services. We are committed to positively impacting our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to learn and grow continuously. You will join a dedicated, creative, and diverse community that will help you discover your fullest potential.EPAM is committed to providing our global team of 52,800+ EPAMers with inspiring careers. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success, and we value collaboration, try always to understand our customers' business, and strive for the highest standards of excellence.

Data Delivery Manager

We are currently seeking a highly motivated and skilled&nbsp;Senior SAP FI Consultant&nbsp;to join our team.The ideal candidate will possess hands-on experience in SAP FI implementations and support, along with strong analytical and interpersonal skills. This role requires a deep understanding of financial processes, exceptional problem-solving abilities, and a collaborative mindset to deliver high-quality solutions and support to our business partners. #LI-DNI#LI-YAROSLAVADIAKOVAResponsibilities<ul><li>Support and participate in all phases of SAP implementation projects: Prepare, Explore, Realize, Go-Live, and Post-Go-Live Support</li><li>Conduct business analysis and design solutions for Finance topics within SAP FI</li><li>Handle application configuration within SAP FI modules for change requests and minor projects</li><li>Continuously enhance knowledge and ensure best practices in SAP FI system configuration</li><li>Collaborate with external consultants to ensure timely, on-budget delivery of projects that meet quality standards</li><li>Provide guidance and support to team members on financial topics</li><li>Maintain SAP Configuration Data, including Cost Centers and Profit Centers</li><li>Deliver training to end-users and create documentation consistent with organizational standards</li><li>Resolve support tickets while adhering to Service Level Agreements</li><li>Conduct regular review sessions with business stakeholders to collect feedback and enhance service delivery</li><li>Facilitate technical training for fellow associates and newcomers</li></ul>Requirements<ul><li>2+ years of hands-on, project-based experience with SAP FI</li><li>BSc/MSc in Finance, Business Administration, Computer Science, or Information Systems</li><li>Skills in standard customizing, configuration, and full project lifecycle implementation within SAP FI</li><li>Proficiency in Greek and English, both written and verbal</li><li>Exceptional interpersonal and communication skills</li><li>Strong team player with the ability to work independently</li><li>Analytical, results-driven, and solution-oriented approach</li><li>Excellent stakeholder management and relationship-building skills</li><li>Strong multitasking abilities and proficiency in managing multiple projects and requests</li></ul>Nice to have<ul><li>Experience with SAP CO</li><li>SAP courses, certifications, or relevant academic project experience</li><li>Previous experience in large, complex matrix organizations</li></ul>We offer<ul><li>For you:</li><li>Paid annual vacation</li><li>Paid sick leave days</li><li>Private health insurance</li><li>Stable income</li><li>Meal and home office compensation</li><li>For your comfortable work:</li><li>Remote and hybrid work opportunities</li><li>Corporate laptop</li><li>Possibility to work on your own device</li><li>Free licensed software</li><li>Relocation opportunities</li><li>Free wellbeing activities</li><li>For your growth:</li><li>Possibility to create a Personal Development Plan from the first day in the company</li><li>Free trainings for technical and soft skills</li><li>Free access to LinkedIn Learning platform</li><li>Free access to internal and external e-Libraries</li><li>Certification opportunities</li><li>Language courses</li><li>Internal technical and non-technical communities</li><li>Possibility to contribute in internal, opensource products</li></ul>EPAM is a leading global provider of digital platform engineering and development services. We are committed to positively impacting our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to learn and grow continuously. You will join a dedicated, creative, and diverse community that will help you discover your fullest potential.EPAM is committed to providing our global team of 52,800+ EPAMers with inspiring careers. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success, and we value collaboration, try always to understand our customers' business, and strive for the highest standards of excellence.

Senior SAP FI Consultant

The Complaints Analyst is responsible for investigating and resolving complaints from customers regarding insurance policies, claims, and services. This role involves analysing complaints, identifying trends, and ensuring compliance with regulatory requirements. The Complaints Analyst will work closely with various departments and external providers to address issues and optimize customer satisfaction. Your day-to-day:<ul><li>Receive, review, and investigate complaints in a timely manner</li><li>Ensure all complaints are handled in accordance with regulatory requirements and company policies</li><li>Communicate effectively with customers, providing clear and concise information regarding the status and resolution of their complaints</li><li>Identify patterns and trends in complaints and provide insights for process improvements</li><li>Build sustainable relationships of trust through open and interactive communication channels</li><li>Drive meetings regarded as essential in the performance of the role</li><li>Maintain accurate records of complaints, investigations, and resolutions</li></ul>Qualifications:<ul><li>Education: Bachelor’s degree in Business, Insurance, or a related field</li><li>Minimum of 2-3 years of experience in customer service, claims handling, or a related role in the insurance industry</li><li>Strong analytical and problem-solving skills</li><li>Excellent written and verbal communication skills</li><li>Ability to handle sensitive information with confidentiality</li><li>Ability to multi-task, prioritize and manage time effectively</li><li>Customer orientation and ability to adapt/respond to different types of characters</li><li>Familiarity with CRM systems will be considered as a plus</li></ul> Personal Profile:<ul><li>Excellent written and verbal communication skills to clearly convey information to customers and internal teams</li><li>Strong customer service skills to handle complaints empathetically</li><li>Ability to handle sensitive information with discretion</li><li>Strong analytical and problem-solving skills</li><li>Focus on both delivery and quality; high tolerance in working under pressure</li><li>Team player</li><li>​</li></ul>What we offer:<ul><li>Extensive training opportunities - on-demand and on-site options</li><li>Partnership with multiple educational institutions across Greece for advanced education, with tuition support</li><li>Comprehensive Health Insurance that keeps you safe, with peace of mind and financial protection in times of need</li><li>Pension Scheme to secure your financial future</li><li>Well-being and work-life balance</li><li>One-time budget for home-office equipment to make your work-from-home comfortable</li><li>Recognition and rewards for excellence</li><li>Monthly meal allowance</li><li>Recently renovated offices, central location, with easy access</li></ul>

Customer Relations & Complaints Analyst

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