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We are hiring a Channel Management &amp; Strategy Expert to design, refine, and optimize how Nexi Greece sells across direct, indirect, and digital acquisition routes.This is a senior strategy and design role; you will not manage day-to-day sales teams, but you will shape the entire channel architecture to ensure we grow profitably, efficiently, and in line with merchant needs.You will be the internal architect of our commercial engine, working closely with stakeholders from Sales &amp; Alternative Channels Management, Product &amp; Marketing, Pricing &amp; CVM teams while also connecting with peers in other Nexi Group countries to share and adopt best practices.&nbsp;Key Responsibilities1. Channel Strategy &amp; Design<ul><li>Design Nexi’s channel mix across direct sales, alternative partners, retail branches, and digital channels</li><li>Define the role, target segments, and KPIs for each route to market</li><li>Build scalable go-to-market models tailored to merchant needs and channel economics</li><li>Prioritize and roadmap new channel opportunities (e.g., digital onboarding, referral ecosystems)</li></ul>2. Cross-Functional LeadershipPartner with:<ul><li>Head of Product &amp; Marketing to align go-to-market by product type</li><li>Head of Pricing &amp; CVM to calibrate incentives and margin performance by channel</li><li>Alternative Channels Manager to scale or refine partner programs</li><li>Sales Leads to test, validate, and implement channel improvements</li><li>Influence senior stakeholders with data and commercial logic</li></ul>3. Channel Performance Optimization<ul><li>Analyze channel-level performance (conversion, churn, ARPU, cost-to-serve)</li><li>Identify cannibalization, overlap, or gaps in merchant acquisition</li><li>Recommend tactical and strategic actions to improve channel effectiveness</li></ul>4. Execution Support &amp; Enablement<ul><li>Collaborate with sales enablement teams to roll out channel playbooks, lead routing models, training tools</li><li>Support pilots or launches of new channel types with business cases and frameworks</li><li>Monitor pilot results and refine implementation</li></ul>Profile<ol><li>Experience</li></ol><ul><li>8+ years in channel management, go-to-market strategy, or commercial design</li><li>Proven experience in multi-channel sales ecosystems (payments, telco, SaaS, fintech, banking, or retail)</li><li>Strong commercial acumen and analytical skills; can build a P&amp;L model or evaluate ROI scenarios</li><li>Experience working across matrixed organizations or pan-European environments is a plus</li></ul><ol><li>Skills &amp; Mindset</li></ol><ul><li>Strategic thinker with operational sensibility; can zoom out and dive in</li><li>Excellent stakeholder management and ability to influence without authority</li><li>Comfortable with ambiguity, change, and driving structured growth</li><li>Fluent in Greek and English (written and spoken)</li></ul>What’s in it for You?<ul><li>Attractive salary and a competitive benefits package&nbsp;to reward your expertise and contributions&nbsp;</li><li>Tech equipment:&nbsp;Get the tools you need to succeed, including the latest technology to support your work</li><li>Join an international team:&nbsp;Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment&nbsp;</li><li>Grow and develop:&nbsp;Gain hands-on experience and structured training through our&nbsp;PayTech University, designed to accelerate your career and help you reach your full potential</li><li>Work Your Way:&nbsp;Embrace a&nbsp;Hybrid Working Model&nbsp;that offers flexibility and balance between office and remote work</li><li>Stay Healthy, Feel Supported: Comprehensive&nbsp;Medical Plan&nbsp;(Life &amp; Health Insurance) plus an&nbsp;Annual Health Check-Up&nbsp;to keep you at your best.</li><li>Support That Cares:&nbsp;Access to our&nbsp;Company Blood Bank, because we believe in taking care of each other.&nbsp;</li><li>Daily Comforts:&nbsp;Receive&nbsp;Ticket Restaurant Vouchers&nbsp;to make your lunch breaks more enjoyable. Enjoy free coffee on premises.</li><li>Connect &amp; Celebrate:&nbsp;Join us for&nbsp;Corporate Events&nbsp;that foster team spirit, celebrate achievements, and make work fun.</li></ul>&nbsp;

Channel Management & Strategy Expert

Before you start working in our Pricing and CVM Department, you will go through well-structured on the job training that will prepare you for your new role. This role is pivotal in driving customer engagement, retention, and lifetime value through targeted campaigns, segmentation strategies, and deep customer insights.&nbsp;This role provides you with the opportunity to work in a hybrid model, combining work from home and from the office. Your local team will be based in Greece.Your key responsibilities in this role will be:<ul><li>Design and execute customer lifecycle campaigns to drive activation, usage, retention, and cross-sell across payment products.</li><li>Develop and maintain customer segmentation models to personalize communications and offers.</li><li>Analyzing the efficiency of commercial campaigns and developing data models to extract insights on customer base metrics</li><li>Analyze customer behavior and transaction data to identify growth opportunities and reduce churn</li><li>Ad hoc analysis on the customer base for the development of targeted commercial campaigns</li><li>Design and requirements definition for the development of ad hoc data models aimed at creating KPIs for managing the targeting of commercial initiatives</li><li>Creation of up selling, cross selling, retention campaigns and campaign management (including analyzing and reporting of campaign results)</li><li>Governance of campaign management tool (setup, functional requirements definition customization, etc.)</li></ul>What makes you the best person for this job?&nbsp;Now when you read about the role, are you curious to discover more? If your answer is yes, check what qualifications make you the right candidate to apply. But keep in mind one thing - on top of your skillset, knowledge and experience, it's your potential that makes a difference for you to achieve your goals in everyday work.Qualifications needed to be successful in this role:<ul><li>Bachelor’s degree in Marketing, Business, Economics, Data Science, or related field.</li><li>3+ years of experience in CVM, CRM, or customer analytics, preferably in the payments, fintech, or banking sector.</li><li>Passion for customer-centric strategies and data-driven decision-making.</li><li>Excellent command of Greek &amp; English language. Italian language knowledge would be considered as a plus</li><li>Knowledge/working experience of campaign management tools (SAS Customer Intelligence, Salesforce, Hubspot)</li><li>Strong analytical skills,&nbsp;proficient with MS Office (Excel, Word and PowerPoint), SQL would be considered as a plus</li><li>Proficient with MS Office (Excel, Word and PowerPoint)</li><li>Excellent communication and stakeholder management skills.</li></ul>Additional skills and experience that would make you stand out:<ul><li>Result oriented, problem solver able to work under pressure and deliver within set deadlines.</li><li>Strong goal-orientation, critical thinking, able to prioritize and work on multiple projects.</li><li>Strong organizational and analytical skills with attention to details&nbsp;</li><li>Excellent communication skills, ability to coordinate various stakeholders and work in teams</li></ul>What’s in it for You?<ul><li>Attractive salary and a competitive benefits package&nbsp;to reward your expertise and contributions&nbsp;</li><li>Tech equipment:&nbsp;Get the tools you need to succeed, including the latest technology to support your work</li><li>Join an international team:&nbsp;Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment&nbsp;</li><li>Grow and develop:&nbsp;Gain hands-on experience and structured training through our&nbsp;PayTech University, designed to accelerate your career and help you reach your full potential</li><li>Work Your Way:&nbsp;Embrace a&nbsp;Hybrid Working Model&nbsp;that offers flexibility and balance between office and remote work</li><li>Stay Healthy, Feel Supported: Comprehensive&nbsp;Medical Plan&nbsp;(Life &amp; Health Insurance) plus an&nbsp;Annual Health Check-Up&nbsp;to keep you at your best.</li><li>Support That Cares:&nbsp;Access to our&nbsp;Company Blood Bank, because we believe in taking care of each other.&nbsp;</li><li>Daily Comforts:&nbsp;Receive&nbsp;Ticket Restaurant Vouchers&nbsp;to make your lunch breaks more enjoyable. Enjoy free coffee on premises.</li><li>Connect &amp; Celebrate:&nbsp;Join us for&nbsp;Corporate Events&nbsp;that foster team spirit, celebrate achievements, and make work fun.</li></ul>

CVM Specialist

As a Service Operations Engineer, you’ll be part of a dynamic, forward-thinking team based in Athens, contributing to global initiatives that impact millions of users across Europe. About Your Future Role This is a global role within the Nexi Group, operating remotely across virtual teams with hubs in Milan and Athens. As a Service Operations Engineer, you’ll be responsible for configuring and evolving middleware and application components, with a strong emphasis on process automation. You’ll also provide technical guidance to developers, testers, and business analysts.Your key responsibilities in this role will be:<ul><li>Evaluate change and project initiatives, ensuring alignment with non-functional requirements</li><li>Participate in release management and production committee reviews; support deployment phases</li><li>Lead incident management and initiate escalation procedures when needed</li><li>Plan and size IT resources to meet future business volume demands</li><li>Monitor system availability and review SLA performance</li><li>Manage handover from project development to live service operations</li><li>Identify and resolve performance bottlenecks and technical issues proactively &nbsp;</li></ul>What Makes You a Great Fit We’re looking for someone eager to make a difference. Here’s what we value: Essential Qualifications:&nbsp;<ul><li>Bachelor’s degree in Computer Science or related field</li><li>3+ years of experience in application engineering, system administration, or similar roles</li><li>Proficiency in Linux/Unix Shell, Apache, JBoss, Tomcat, and relational databases (Oracle/MySQL)</li><li>Programming experience in Python, Java, C/C++, Ruby, or JavaScript</li><li>Familiarity with distributed platforms (Kafka, Redis) and resource management frameworks</li><li>Strong analytical mindset with a proactive approach to problem-solving</li></ul> Bonus Skills:&nbsp;<ul><li>Proven success in technical engineering roles</li><li>Experience with asynchronous collaboration and documentation best practices</li><li>Ability to write clean, maintainable code beyond basic scripting</li></ul>Even if you don’t check every box, your unique potential and willingness to learn could set you apart.What’s in it for You?<ul><li>Attractive salary and a competitive benefits package to reward your expertise and contributions&nbsp;</li><li>Tech equipment: Get the tools you need to succeed, including the latest technology to support your work</li><li>Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment&nbsp;</li><li>Grow and develop: Gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential</li></ul>

IT Service Operations Engineer

As a IT Business Analyst (Systems Requirement Analyst, you’ll join a collaborative and forward-thinking team based in KRIONERI-ATHENS . Together, we will work on the Optimus project to bring the debit card functionality into production on our new issuing system, Powercard, and to complete the analysis of the credit and prepaid card functionality according to the project plan, in order to achieve the strategic business objectives of Powercard. Additionally, we &nbsp;will support Powercard &nbsp;BAU activities for live PWC customers. About Your Future Role In this position, you will:<ul><li>Conducting business processes analysis, review and mapping of both As-Is &amp; To-Be, and preparing specific proposals for modified or replacement systems</li><li>Translating business needs into functional and non-functional requirements for the IT organization, and manages changes to such requirements</li><li>Facilitating sessions with various stakeholders to gather information in order to identify and understand business needs</li><li>Eliciting requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis&nbsp;</li><li>Developing and document requirements specifications according to standard templates, using natural language&nbsp;</li><li>Participating in review of technical and other project documentation</li><li>Understanding software development lifecycle</li><li>Providing progress reports to the BA Manager or Lead BA.</li><li>Planning and working flexibly to deadlines</li><li>Working closely with technical, business, project managers and test analysts</li></ul>What Makes You a Great Fit We’re looking for someone eager to make a difference. Here’s what we value: Essential Qualifications:&nbsp;<ul><li>At least 4-6 years of practical related experience in Business Analysis within the Banking industry&nbsp;</li><li>Bachelor’s Degree (a master’s Degree will be considered an advantage) on any of the following subjects: Computer science/information technology, information management systems, business information systems, electrical/electronic engineering, mathematics or science</li><li>ECBA™ certification would be considered as advantage&nbsp;</li><li>Practical experience in business analysis and specifications for new or modified systems&nbsp;</li><li>Knowledge of the Card industry (Issuing, acquiring, POS, payment schemes)&nbsp;</li><li>Advanced skills in Microsoft Office Suite and Microsoft Project</li><li>Excellent command of English language</li></ul> Bonus Skills:&nbsp;<ul><li>Working independently and communicates effectively with senior leadership, vendors or external customers to facilitate a common understanding of requirements using strong verbal communication techniques.&nbsp;Utilizes excellent negotiation skills to reach consensus when needed</li><li>Working effectively with others in a team environment while enhancing a positive atmosphere&nbsp;</li><li>Strong ability to problem solving and decision making skills. Customer oriented perception interpret a business need and evaluate all options to identify potential solutions</li><li>Excellent communication, problem solving and decision making skills.&nbsp;Customer oriented perception</li></ul>Even if you don’t check every box, your unique potential and willingness to learn could set you apart.What’s in it for You?<ul><li>Attractive salary and a competitive benefits package to reward your expertise and contributions&nbsp;</li><li>Tech equipment: Get the tools you need to succeed, including the latest technology to support your work</li><li>Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment&nbsp;</li><li>Grow and develop: Gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential</li></ul>

Business Analyst

As a Technical Analyst, you’ll join a collaborative and forward-thinking team based in Athens. Think of the digital tools we use daily - from virtual shopping to contactless payments. They're shaping ourfuture. Join us to influence the future of digital banking in an innovative environment. With our global merger, the opportunities for personal growth and collaboration are immense.If you join us in the role of Technical Analyst, this is what you can expect from us:<ul><li>Attractive salary and an overall competitive package</li><li>Transportation buses</li><li>Hybrid way of working</li><li>Medical Plan (Life &amp; Health insurance)</li><li>Annual Check Up</li><li>Direct Medical Assistance</li><li>Tech Equipment needed for the role</li><li>Join an international team</li><li>Grow and develop</li></ul> About Your Future Role Before you start working in our Greece Issuing department, you will go through well-structured education that will prepare you for your new role. This role provides you with the opportunity to work in a hybrid model, combining work from home and from the office. Your local team will be based in Greece, and you will be part of a team of Application Developers &amp; Technical Analysts that counts more than 30 members.Your key responsibilities in this role will be:<ul><li>Writing code, programing, testing, and analyzing new application software</li><li>Consulting Business Analysts to determine software or system functional specifications</li><li>Designing and developing applications, based on user defined requirements</li><li>Working complex projects with moderate to high breadth of responsibility</li><li>Ability to participate in standby/on-call support rotation to support production environment</li><li>Performing additional role job duties as required</li></ul>&nbsp;&nbsp;What Makes You a Great FitAs you read about the role, are you eager to learn more? If so, review the qualifications that fit you for theposition. Remember, beyond your skills and experience, it's your potential that sets you up for success in your daily tasks. We’re looking for someone eager to make a difference. Here’s what we value: Essential Qualifications:&nbsp;<ul><li>Bachelor's / Master's degree in Computer Science, Information Technology, or a related field</li><li>Excellent command of Greek and English language</li><li>Proficiency in Oracle PL/SQL (4+ years). Knowledge of T-SQL, MySQL, or PostgreSQL is also acceptable</li><li>Experience as a Technical Analyst, with the ability to analyze and interpret technical requirements and translate them into actionable tasks (3+ years)</li></ul> Bonus Skills:&nbsp;<ul><li>Strong experience with Java and JavaScript</li><li>Solid understanding and experience with Unix commands</li><li>Expertise in Angular for building dynamic web applications&nbsp;</li><li>API/Web Services: Comprehensive knowledge of API development and web services</li><li>Proficiency in Oracle Pro*C for embedded SQL programming</li><li>Experience with Jasper Reports for generating reports</li><li>Business knowledge of the Banking industry, with a focus on digital payments</li></ul>&nbsp;Even if you don’t check every box, your unique potential and willingness to learn could set you apart.Additional skills and experience that would make you stand out:<ul><li>Strong problem-solving abilities and analytical skills</li><li>Excellent communication and teamwork skills</li><li>Ability to drive calls and lead discussions effectively</li><li>Capability to undertake tasks from beginning to end, ensuring successful completion</li><li>Ability to work under tight deadlines</li><li>Ability to work in a multiethnic environment and communicate effectively</li><li>Excellent command of Greek and English languages, with strong written communication skills</li><li>Attention to detail and a commitment to delivering high-quality work</li></ul>

Technical Analyst

As an Application Developer, you’ll join a collaborative and forward-thinking team based in Athens Greece. Together, we work on Designing and developing computer systems or programs, based on user defined requirements. Supporting all phases of development, from technical analysis to coding, testing, and maintenance. About Your Future Role In this position, you will:<ul><li>Designing and developing computer systems or programs, based on user defined requirements</li><li>Supporting all phases of development, from technical analysis to coding, testing, and maintenance</li><li>Writing code, programing, testing, and analyzing new application software</li><li>Working on moderately complex projects with moderate to high breadth of responsibility</li></ul>What Makes You a Great Fit We’re looking for someone eager to make a difference. Here’s what we value:<ul><li>Co-operative spirit</li><li>Accountability</li><li>Energetic &amp; innovative spirit</li></ul>Essential Qualifications:&nbsp;<ul><li>0-2 years of previous IT development experience in C# .NET developing services and APIs with .Net Framework, .Net Core, ASP.Net</li><li>Bachelor’s Degree/Certifications at Engineering &amp; Technology and/or Certifications or equivalent working experience. A Master’s Degree in a related field will be considered an advantage</li><li>Basic knowledge of Javascript, HTML, CSS, Bootstrap</li><li>Excellent command of the Greek and English language</li></ul>Bonus Skills:&nbsp;<ul><li>Working effectively with others within a team environment while enhancing a positive atmosphere</li><li>Ability to work independently on assigned tasks</li><li>Ability to consult with other users on complex system specifications</li></ul>Even if you don’t check every box, your unique potential and willingness to learn could set you apart.What’s in it for You?<ul><li>Attractive salary and a competitive benefits package&nbsp;to reward your expertise and contributions</li><li>Tech equipment:&nbsp;Get the tools you need to succeed, including the latest technology to support your work</li><li>Join an international team:&nbsp;Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment</li><li>Grow and develop:&nbsp;Gain hands-on experience and structured training through our&nbsp;PayTech University, designed to accelerate your career and help you reach your full potential</li><li>Work Your Way:&nbsp;Embrace a&nbsp;Hybrid Working Model&nbsp;that offers flexibility and balance between office and remote work</li><li>Stay Healthy, Feel Supported: Comprehensive&nbsp;Medical Plan&nbsp;(Life &amp; Health Insurance) plus an&nbsp;Annual Health Check-Up&nbsp;to keep you at your best.</li><li>Support That Cares:&nbsp;Access to our&nbsp;Company Blood Bank, because we believe in taking care of each other.</li><li>Daily Comforts:&nbsp;Receive&nbsp;Ticket Restaurant Vouchers&nbsp;to make your lunch breaks more enjoyable.&nbsp;Enjoy free coffee on premises.</li><li>Connect &amp; Celebrate:&nbsp;Join us for&nbsp;Corporate Events&nbsp;that foster team spirit, celebrate achievements, and make work fun.</li></ul>

Application Developer

As a Senior Application Developer, you’ll join a collaborative and forward-thinking team based in Athens Greece. Together, we work on Designing and developing computer systems or programs, based on user defined requirements. Supporting all phases of development, from technical analysis to coding, testing, and maintenance. About Your Future Role In this position, you will:<ul><li>Designing and developing computer systems or programs, based on user defined requirements</li><li>Supporting all phases of development, from technical analysis to coding, testing, and maintenance</li><li>Writing code, programing, testing, and analyzing new application software</li><li>Working on moderately complex projects with moderate to high breadth of responsibility</li></ul>What Makes You a Great Fit We’re looking for someone eager to make a difference. Here’s what we value:<ul><li>Co-operative spirit</li><li>Accountability</li><li>Energetic &amp; innovative spirit</li></ul>Essential Qualifications:&nbsp;<ul><li>At least 5 years of previous IT development experience in C# .NET developing services and APIs with .Net Framework, .Net Core, ASP.Net</li><li>At least 5 years of previous experience in relational databases (preferably SQL Server and T/SQL)</li><li>Bachelor’s Degree/Certifications at Engineering &amp; Technology and/or Certifications or equivalent working experience. A Master’s Degree in a related field will be considered an advantage</li><li>Experience in developing Windows Services, Web Services (WCF, REST,SOAP)</li><li>Experience in ORM tools (Dapper and/or Entity Framework)</li><li>Basic knowledge of Javascript, HTML, CSS, Bootstrap</li><li>Platform knowledge on Windows Server, IIS, SQL Server</li><li>Familiarity with SOLID principles, software design patterns and SDLC processes will be appreciated</li><li>Knowledge in Docker, Kubernetes, DevOps, CI/CD, AngularJS, Angular, Blazor, React or other SPA frameworks, Typescript, Java, Bootstrap, Material Design will be considered an asset</li><li>Business knowledge of banking sector will be considered an asset</li><li>Excellent command of the Greek and English language</li></ul>Bonus Skills:&nbsp;<ul><li>Working effectively with others within a team environment while enhancing a positive atmosphere</li><li>Very good understanding of internal business processes and functions</li><li>Ability to work independently on assigned tasks</li><li>Proven ability to consult with other users on complex system specifications</li></ul>Even if you don’t check every box, your unique potential and willingness to learn could set you apart.What’s in it for You?<ul><li>Attractive salary and a competitive benefits package&nbsp;to reward your expertise and contributions</li><li>Tech equipment:&nbsp;Get the tools you need to succeed, including the latest technology to support your work</li><li>Join an international team:&nbsp;Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment</li><li>Grow and develop:&nbsp;Gain hands-on experience and structured training through our&nbsp;PayTech University, designed to accelerate your career and help you reach your full potential</li><li>Work Your Way:&nbsp;Embrace a&nbsp;Hybrid Working Model&nbsp;that offers flexibility and balance between office and remote work</li><li>Stay Healthy, Feel Supported: Comprehensive&nbsp;Medical Plan&nbsp;(Life &amp; Health Insurance) plus an&nbsp;Annual Health Check-Up&nbsp;to keep you at your best.</li><li>Support That Cares:&nbsp;Access to our&nbsp;Company Blood Bank, because we believe in taking care of each other.</li><li>Daily Comforts:&nbsp;Receive&nbsp;Ticket Restaurant Vouchers&nbsp;to make your lunch breaks more enjoyable.&nbsp;Enjoy free coffee on premises.</li><li>Connect &amp; Celebrate:&nbsp;Join us for&nbsp;Corporate Events&nbsp;that foster team spirit, celebrate achievements, and make work fun.</li></ul>

Senior Application Developer

For our operations in Greece, we are currently looking for a Contact Center Officer – Disputes &amp; Fraud Officer&nbsp;with experience in the Card Payments industry to join our Customer Operations department. About Your Future Role Your key responsibilities in this role will be:&nbsp;<ul><li>Identify fraudulent transactions and take appropriate actions.&nbsp;</li><li>Contact affiliated Establishments via phone or email to verify the authenticity of transactions made.&nbsp;</li><li>Work closely and cooperate with Fraud Manager for mitigating fraud happened in affiliated establishments of Nexi GR.</li><li>Screen suspicious transactions accurately and in a timely manner using the fraud systems, tools and reports&nbsp;</li></ul>What Makes You a Great Fit We’re looking for someone eager to make a difference.&nbsp;Essential Qualifications:&nbsp;<ul><li>High School Diploma or IEK (Higher/Higher Education degree desirable)</li><li>Team player with strong interpersonal and communication skills including the ability to interact with clients&nbsp;</li><li>Data driven thinking along with strong critical, analytical and investigation skills&nbsp;</li><li>Discretion in dealing with confidential information&nbsp;</li><li>Good command of the English language &amp; Experience with MS office</li><li>Availability to work on&nbsp;24/7/365 schedule, based on&nbsp;pre-arranged shifts.&nbsp;</li><li>Ability to act proactively, take initiatives and pay attention to detail&nbsp;</li><li>Previous work experience as a Fraud Analyst will be considered a plus&nbsp;</li></ul>Other skills<ul><li>Strong communication and interpersonal skills, ability to coordinate various stakeholders and work within teams&nbsp;</li><li>Very good verbal and written communication skills to discuss, investigate and understanding of statements and reports&nbsp;</li><li>Able to prioritize and work simultaneously on multiple projects&nbsp;</li><li>Results oriented, problem solver able to work under pressure and deliver within set deadlines</li></ul> Even if you don’t check every box, your unique potential and willingness to learn could set you apart.What’s in it for You?<ul><li>Attractive salary and a competitive benefits package to reward your expertise and contributions&nbsp;</li><li>Tech equipment: Get the tools you need to succeed, including the latest technology to support your work</li><li>Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment&nbsp;</li><li>Grow and develop: Gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential</li><li>Medical Plan including&nbsp;Life &amp; Health Insurance, Annual Check Up&nbsp;&amp;&nbsp;Direct Medical Assistance programme</li><li>Ticket Restaurant Vouchers&nbsp;</li><li>Hybrid&nbsp;working model</li><li>Company Blood Bank</li></ul>

Contact Center Officer – Disputes & Fraud

Our Graduate Program is more than a learning path - it's a journey where you will work on real business cases and have a direct impact on business results. What can you expect? &nbsp;<ul><li>&nbsp;Permanent position in one of the business or IT departments from the start of your employment.&nbsp;</li><li>&nbsp;Two rotations between different business and IT departments during the 12-month program.&nbsp;</li><li>&nbsp;Project Management and Communication training path after the first six months.&nbsp;</li><li>&nbsp;Continuous learning and skill improvement through structured training sessions at our Digital PayTech University. &nbsp;</li><li>Opportunity to develop business ideas, implement them, and build your network of stakeholders within a group of highly skilled business leaders from all over Europe.&nbsp;</li></ul> What makes you stand out as the ideal participant for this program? If you see yourself in the description that follows, you should take the first step and apply! &nbsp;<ul><li>&nbsp;You have a master’s degree in engineering, STEM or Economics &amp; Business graduated within the last 12 months or will graduate in 2025.&nbsp;</li><li>You can demonstrate basic knowledge of cybersecurity principles, either through coursework, certifications (e.g., ISC2 Cybersecurity, ISACA Cybersecurity Fundamentals, or equivalent), or personal projects.</li><li>Are you passionate about protecting the digital world from cyber threats? Ready to turn your knowledge into impact and solve complex technical problems?</li><li>&nbsp;You are a career starter with no more than one year of working experience.&nbsp;</li><li>&nbsp;You are fluent in English and in the local language of the country you are applying for (any additional language is beneficial).&nbsp;</li><li>&nbsp;You can easily imagine working in an international environment and actively collaborating with colleagues from all over Europe (if you have study or work-related international experience from abroad, that will be considered a beneficial qualification).&nbsp;</li><li>&nbsp;You are committed to your work, have an exciting university career with proven great results, enjoy learning new things, feel confident to own projects by yourself and like being part of a team.&nbsp;</li><li>&nbsp;For you, formal training is a starting point - you always look for more and want to make a difference in everything you work on.&nbsp; &nbsp;</li></ul>What’s in it for You?<ul><li>Attractive salary and a competitive benefits package to reward your expertise and contributions&nbsp;</li><li>Tech equipment: Get the tools you need to succeed, including the latest technology to support your work</li><li>Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment&nbsp;</li><li>Grow and develop: Gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential</li></ul>

Graduate Program - IT (CyberSecurity)

If you join us in the role of Contact Center Officer&nbsp;this is what you can expect from us:<ul><li>Attractive salary and an overall competitive package&nbsp;</li><li>Medical Plan (Life &amp; Health Insurance)&nbsp;</li><li>Annual Check Up&nbsp;</li><li>Direct Medical Assistance</li><li>Ticket Restaurant Vouchers&nbsp;</li><li>Hybrid working model</li><li>Equipment needed for the role</li><li>Company Blood Bank</li><li>Unlimited eLearning opportunities through Nexi PayTech University</li></ul>&nbsp;About your future role&nbsp;Before you start working in ourMerchant Helpdesk department, you will go through well-structured on the job training that will prepare you for your new role. This role provides you with the opportunity to work in a hybrid model, combining work from home and from the office. Your local team will be based in Greece.Your key responsibilities in this role will be:<ul><li>Provision of first or second level technical support for POS systems via phone, email, or ticketing system.</li><li>Diagnosis and resolution of technical issues in collaboration with other teams.</li><li>Logging and tracking support requests in a CRM or Helpdesk system.</li><li>Providing guidance and training to customers on basic POS operations.</li><li>Remote installation and configuration of POS equipment, when required..</li><li>Compliance with procedures and SLAs.</li><li>Adaptability based on the performance standards defined by the service.</li></ul>What makes you the best person for this job?&nbsp;Now when you read about the role, are you curious to discover more? If your answer is yes, check what qualifications make you the right candidate to apply. But keep in mind one thing - on top of your skillset, knowledge and experience, it's your potential that makes a difference for you to achieve your goals in everyday work.Qualifications needed to be successful in this role:<ul><li>High School Diploma or IEK (Higher/Higher Education degree desirable)</li><li>Very good knowledge of the English language</li><li>Ability to work on rolling shifts&nbsp;</li><li>Previous experience in help desk or technical support, ideally in a POS environment.</li><li>Good knowledge of Windows operating systems and networking.</li><li>Strong communication and problem-solving skills under pressure.</li><li>Excellent communication and interpersonal skills, combined with strong problem-solving abilities.</li><li>Strong soft skills and a proactive approach to resolving complex issues.</li></ul>&nbsp;

Contact Center Officer

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