Job Openings - Αττική - Customer Service Call Center 

 

(107 Results)

The Advisor I, B2B Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support. Are you passionate about closing deals and do you have a natural drive for sales? Then join our fun-loving, multicultural team of #GameChangers at Concentrix Greece and use your sales skills What you’ll be doing at Concentrix Greece: Key Responsibilities: Client Consultation: Demonstrate a commitment to consultative sales to achieve client goals. Portfolio Management: Manage a portfolio of small business clients, focusing on revenue growth. High volume proactive outreach Client Needs: Prioritize outreach based on an understanding of client needs and research vertical/market industry insights. Tailored Solutions: Identify sales opportunities and provide tailored solutions to meet client goals. Product Optimization: Engage proactively and reactively with clients to assess and optimize product performance. Continuous Improvement: Suggest improvements for ad products and customer experience. Knowledge Development: Develop and share expert knowledge of our advertising solutions, including performance impacts. Experience/Skills Required: Language Proficiency: Fluency in Turkish with a very good command of English (at least B2 level). Digital Marketing Skills: Experience in social media and/or digital marketing will be considered an advantage. Work Ethic: Highly motivated individuals with a strong work ethic are desired. Sales Experience: At least 1 year overall strong sales-oriented outlook, including: Short sales cycles High volume proactive outreach Immediate implementation or adoption of recommended solutions. Delivering exceptional customer experience for a one-touch service model. Ability to perform in a fast-paced environment, having accountability of own metrics and results. Soft Skills: Strong analytical, organizational, and creative thinking skills. Excellent communication and interpersonal skills with a sales-driven approach What we offer:   Indefinite contract Competitive remuneration package (14 Salaries) Opportunities for international Career through our International Mobility program Achievable monthly performance bonus A challenging working environment Employee events Private health insurance + Dental Care 3 euros meal voucher in Up Hellas card per working day Free gym and other well-being activities Enjoy with your co-workers your lunch break at our new Restaurant   You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community. Concentrix Hellas is an equal-opportunity employer Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

Κέντρο Εξυπηρέτησης / Call Center
On Site
Permanent
Full Time

The Advisor I, B2B Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support. Are you passionate about closing deals and do you have a natural drive for sales? Then join our fun-loving, multicultural team of #GameChangers at Concentrix Greece and use your sales skills What you’ll be doing at Concentrix Greece: Key Responsibilities: Client Consultation: Demonstrate a commitment to consultative sales to achieve client goals. Portfolio Management: Manage a portfolio of small business clients, focusing on revenue growth. High volume proactive outreach Client Needs: Prioritize outreach based on an understanding of client needs and research vertical/market industry insights. Tailored Solutions: Identify sales opportunities and provide tailored solutions to meet client goals. Product Optimization: Engage proactively and reactively with clients to assess and optimize product performance. Continuous Improvement: Suggest improvements for ad products and customer experience. Knowledge Development: Develop and share expert knowledge of our advertising solutions, including performance impacts. Experience/Skills Required: Language Proficiency: Fluency in Arabic with a very good command of English (at least B2 level). Digital Marketing Skills: Experience in social media and/or digital marketing will be considered an advantage. Work Ethic: Highly motivated individuals with a strong work ethic are desired. Sales Experience: At least 1 year overall strong sales-oriented outlook, including: Short sales cycles High volume proactive outreach Immediate implementation or adoption of recommended solutions. Delivering exceptional customer experience for a one-touch service model. Ability to perform in a fast-paced environment, having accountability of own metrics and results. Soft Skills: Strong analytical, organizational, and creative thinking skills. Excellent communication and interpersonal skills with a sales-driven approach What we offer:   Indefinite contract Competitive remuneration package (14 Salaries) Opportunities for international Career through our International Mobility program Achievable monthly performance bonus A challenging working environment Employee events Private health insurance + Dental Care 3 euros meal voucher in Up Hellas card per working day Free gym and other well-being activities Enjoy with your co-workers your lunch break at our new Restaurant   You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community. Concentrix Hellas is an equal-opportunity employer Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

Κέντρο Εξυπηρέτησης / Call Center
On Site
Permanent
Full Time

The Advisor I, B2B Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support. Are you passionate about closing deals and do you have a natural drive for sales? Then join our fun-loving, multicultural team of #GameChangers at Concentrix Greece and use your sales skills What you’ll be doing at Concentrix Greece: Key Responsibilities: Client Consultation: Demonstrate a commitment to consultative sales to achieve client goals. Portfolio Management: Manage a portfolio of small business clients, focusing on revenue growth. High volume proactive outreach Client Needs: Prioritize outreach based on an understanding of client needs and research vertical/market industry insights. Tailored Solutions: Identify sales opportunities and provide tailored solutions to meet client goals. Product Optimization: Engage proactively and reactively with clients to assess and optimize product performance. Continuous Improvement: Suggest improvements for ad products and customer experience. Knowledge Development: Develop and share expert knowledge of our advertising solutions, including performance impacts. Experience/Skills Required: Language Proficiency: Fluency in English. Digital Marketing Skills: Experience in social media and/or digital marketing will be considered an advantage. Work Ethic: Highly motivated individuals with a strong work ethic are desired. Sales Experience: At least 1 year overall strong sales-oriented outlook, including: Short sales cycles High volume proactive outreach Immediate implementation or adoption of recommended solutions. Delivering exceptional customer experience for a one-touch service model. Ability to perform in a fast-paced environment, having accountability of own metrics and results. Soft Skills: Strong analytical, organizational, and creative thinking skills. Excellent communication and interpersonal skills with a sales-driven approach What we offer:   Indefinite contract Competitive remuneration package (14 Salaries) Opportunities for international Career through our International Mobility program Achievable monthly performance bonus A challenging working environment Employee events Private health insurance + Dental Care 3 euros meal voucher in Up Hellas card per working day Free gym and other well-being activities Enjoy with your co-workers your lunch break at our new Restaurant   You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community. Concentrix Hellas is an equal-opportunity employer Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

Κέντρο Εξυπηρέτησης / Call Center
On Site
Permanent
Full Time

The Advisor I, B2B Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support. Are you passionate about closing deals and do you have a natural drive for sales? Then join our fun-loving, multicultural team of #GameChangers at Concentrix Greece and use your sales skills What you’ll be doing at Concentrix Greece: Key Responsibilities: Proactive outreach to the assigned book of business Identify & prioritize revenue growth opportunity with ability to project & forecast revenue based of seasonality and client's priority Consultative Sales: Demonstrate a commitment to consultative sales to achieve client goals. Portfolio Management: Responsible for managing a portfolio of medium business clients to grow their revenue and our client's revenue. Client Needs Analysis: Prioritize outreach plans based on an understanding of clients and their needs. Market Research: Gain a fundamental understanding of industries, market(s), and client business models to customize experiences for local advertisers. Tailored Solutions: Identify sales opportunities and provide clients with tailored solutions to meet their objectives. Product Optimization: Engage with clients proactively and reactively to frequently assess and optimize product performance. Continuous Improvement: Suggest improvements for ad products and customer experiences. Knowledge Development: Develop and maintain expert working knowledge of our advertising solutions and their impact on performance. Experience/Skills Required: Language Proficiency: Fluency in Russian with a very good command of English (at least B2 level). Digital Marketing Skills: Experience in social media and/or digital marketing will be considered an advantage. Work Ethic: Highly motivated individuals with a strong work ethic are desired. Sales Experience: At least 3 years overall strong sales-oriented outlook, including: Short sales cycles High volume proactive outreach Immediate implementation or adoption of recommended solutions. Delivering exceptional customer experience for a one-touch service model. Ability to perform in a fast-paced environment, having accountability of own metrics and results. Soft Skills: Strong analytical, organizational, and creative thinking skills. Excellent communication and interpersonal skills with a sales-driven approach What we offer:   Indefinite contract Competitive remuneration package (14 Salaries) Opportunities for international Career through our International Mobility program Achievable monthly performance bonus A challenging working environment Employee events Private health insurance + Dental Care 3 euros meal voucher in Up Hellas card per working day Free gym and other well-being activities Enjoy with your co-workers your lunch break at our new Restaurant   You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community. Concentrix Hellas is an equal-opportunity employer Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

Κέντρο Εξυπηρέτησης / Call Center
On Site
Permanent
Full Time

The Advisor I, B2B Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support. Are you passionate about closing deals and do you have a natural drive for sales? Then join our fun-loving, multicultural team of #GameChangers at Concentrix Greece and use your sales skills What you’ll be doing at Concentrix Greece: Key Responsibilities: Proactive outreach to the assigned book of business Identify & prioritize revenue growth opportunity with ability to project & forecast revenue based of seasonality and client's priority Consultative Sales: Demonstrate a commitment to consultative sales to achieve client goals. Portfolio Management: Responsible for managing a portfolio of medium business clients to grow their revenue and our client's revenue. Client Needs Analysis: Prioritize outreach plans based on an understanding of clients and their needs. Market Research: Gain a fundamental understanding of industries, market(s), and client business models to customize experiences for local advertisers. Tailored Solutions: Identify sales opportunities and provide clients with tailored solutions to meet their objectives. Product Optimization: Engage with clients proactively and reactively to frequently assess and optimize product performance. Continuous Improvement: Suggest improvements for ad products and customer experiences. Knowledge Development: Develop and maintain expert working knowledge of our advertising solutions and their impact on performance. Experience/Skills Required: Language Proficiency: Fluency in Turkish with a very good command of English (at least B2 level). Digital Marketing Skills: Experience in social media and/or digital marketing will be considered an advantage. Work Ethic: Highly motivated individuals with a strong work ethic are desired. Sales Experience: At least 3 years overall strong sales-oriented outlook, including: Short sales cycles High volume proactive outreach Immediate implementation or adoption of recommended solutions. Delivering exceptional customer experience for a one-touch service model. Ability to perform in a fast-paced environment, having accountability of own metrics and results. Soft Skills: Strong analytical, organizational, and creative thinking skills. Excellent communication and interpersonal skills with a sales-driven approach What we offer:   Indefinite contract Competitive remuneration package (14 Salaries) Opportunities for international Career through our International Mobility program Achievable monthly performance bonus A challenging working environment Employee events Private health insurance + Dental Care 3 euros meal voucher in Up Hellas card per working day Free gym and other well-being activities Enjoy with your co-workers your lunch break at our new Restaurant   You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community. Concentrix Hellas is an equal-opportunity employer Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

Κέντρο Εξυπηρέτησης / Call Center
On Site
Permanent
Full Time

The Advisor I, B2B Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support. Are you passionate about closing deals and do you have a natural drive for sales? Then join our fun-loving, multicultural team of #GameChangers at Concentrix Greece and use your sales skills What you’ll be doing at Concentrix Greece: Key Responsibilities: Client Consultation: Demonstrate a commitment to consultative sales to achieve client goals. Portfolio Management: Manage a portfolio of small business clients, focusing on revenue growth. High volume proactive outreach Client Needs: Prioritize outreach based on an understanding of client needs and research vertical/market industry insights. Tailored Solutions: Identify sales opportunities and provide tailored solutions to meet client goals. Product Optimization: Engage proactively and reactively with clients to assess and optimize product performance. Continuous Improvement: Suggest improvements for ad products and customer experience. Knowledge Development: Develop and share expert knowledge of our advertising solutions, including performance impacts. Experience/Skills Required: Language Proficiency: Fluency in Russian with a very good command of English (at least B2 level). Digital Marketing Skills: Experience in social media and/or digital marketing will be considered an advantage. Work Ethic: Highly motivated individuals with a strong work ethic are desired. Sales Experience: At least 1 year overall strong sales-oriented outlook, including: Short sales cycles High volume proactive outreach Immediate implementation or adoption of recommended solutions. Delivering exceptional customer experience for a one-touch service model. Ability to perform in a fast-paced environment, having accountability of own metrics and results. Soft Skills: Strong analytical, organizational, and creative thinking skills. Excellent communication and interpersonal skills with a sales-driven approach What we offer:   Indefinite contract Competitive remuneration package (14 Salaries) Opportunities for international Career through our International Mobility program Achievable monthly performance bonus A challenging working environment Employee events Private health insurance + Dental Care 3 euros meal voucher in Up Hellas card per working day Free gym and other well-being activities Enjoy with your co-workers your lunch break at our new Restaurant   You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community. Concentrix Hellas is an equal-opportunity employer Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

Κέντρο Εξυπηρέτησης / Call Center
On Site
Permanent
Full Time

Κύριες Αρμοδιότητες Έχει την ευθύνη του κυκλώματος της παραγγελιοληψίας για τα αιτήματα που αναλαμβάνει να φέρει εις πέρας (λήψη παραγγελίας, καταχώρηση, αποστολή και παραλαβή από τον πελάτη στο σωστό χρόνο). Είναι υπεύθυνος/η για την ορθή και γρήγορη εκτέλεση των παραγγελιών από τη λήψη τους έως και την παράδοση στον πελάτη. Διαχειρίζεται τη συνολική επικοινωνία (τηλεφωνική και ηλεκτρονική υποστήριξη) με τον πελάτη και είναι ο κεντρικός άξονας επικοινωνίας του πελάτη μέχρι την ολοκλήρωση της παραλαβής της παραγγελίας. Έχει την ευθύνη της σύνταξης των προσφορών και της ηλεκτρονικής αποστολής τους. Διαχειρίζεται τον όγκο των παραπόνων των πελατών με στόχο τη διασφάλιση της άμεσης επίλυσής τους. Προωθεί άμεσα τα θέματα που χρειάζονται εξειδικευμένη υποστήριξη στο επόμενο επίπεδο ανάλογα με την φύση του αιτήματος. Προτεραιοποιεί (σε περίπτωση έλλειψης) - σε συνεννόηση με τις πωλήσεις και τους Product Managers όταν απαιτείται - τα αποθέματα της εταιρίας προς διάθεση, βάσει των αναγκών των πελατών. Εάν και όποτε κριθεί απαραίτητο, επικοινωνεί με τους πελάτες για να απαντήσει σε ερωτήσεις ή να επιλύσει προβλήματα διάθεσης. Στα πλαίσια αυτού, διατηρεί και την επικοινωνία με την εταιρία courier-μεταφορείς. Ενημερώνεται για τα προϊόντα και τις υπηρεσίες της εταιρίας και για τον ανταγωνισμό, μέσα από τη δομημένη επικοινωνία που έχει αποφασίσει η εταιρία. Τηρεί όλες τις διαδικασίες και λειτουργίες του τμήματος του που επηρεάζουν την ικανοποίηση των πελατών και προτείνει εναλλακτικές όπου απαιτείται. Προφίλ Υποψηφίου Πτυχίο (ΤΕΙ ή ΙΕΚ- ΣΑΕΚ ) Ηλεκτρολόγου Μηχανικού / Μηχανικού Αυτοματισμού / Μηχανικού Βιομηχανικού Σχεδιασμού & Παραγωγής ή αντίστοιχου πεδίου. Εμπειρία 2+ χρόνια σε αντίστοιχη θέση σε εταιρικό περιβάλλον. Εμπειρία στη χρήση ERP/CRM συστημάτων. Άριστη γνώση του MS Office. Εξαιρετική γνώση της Αγγλικής γλώσσας (γραπτή και προφορική). Εξαιρετικές επικοινωνιακές ικανότητες. Υπευθυνότητα, οργάνωση και συνέπεια στην τήρηση χρονοδιαγραμμάτων. Παροχές Πλήρης πενθήμερη απασχόληση (08:30-16:30). Ιδιωτική ασφάλιση υγείας και ατυχημάτων. Bonus βάσει εταιρικής πολιτικής.

Κέντρο Εξυπηρέτησης / Call Center
On Site
Permanent
Full Time

We are looking to recruit a Client Experience Coordinator based in Athens to join our centralized client experience department and support Vienna operations. The role is a great opportunity for a hard-working and talented person to gain a real insight into the hospitality industry. If you're someone who possesses a genuine interest in customer service, technical teams coordination, and problem-solving and you like to interact with internal and external customers across the business, then this role is for you! What you will focus on: Receiving complex inquiries from guests and then deciding the right way to resolve the issues while ensuring an excellent client experience Scheduling, collaborating, and managing internal and external business partners to ensure operational excellence in Blueground properties Liaising across functions within the business to identify the origin of customer support issues and improve related processes to enhance customer experience Maintaining long-lasting relations with business stakeholders Planning the daily routes of operations associates based on the number of stops, location, and type of their tasks assigned, as well as customers' needs and business priorities What we are looking for: Minimum 3 years of working experience in a position including back-office operations or customer service responsibilities, alternatively in managing housing construction projects Prior experience in route planning/scheduling will be considered an asset Native/ near-native German, fluent English Computer literate Great communication skills, both written and verbal Able to maintain strong professional relationships with customers and business partners Problem-solving attitude Flexibility to work during weekends Your benefits: Competitive salary & annual performance bonus Blueground Stock Option Plan Flexible paid time off Group Health Insurance program Enhanced parental leave Dynamic working environment with talented people Flexible work environment through our Blueground Nomads employee mobility program Complimentary accommodation in Blueground locations. Think summer in LA and winter in Dubai!

Κέντρο Εξυπηρέτησης / Call Center
On Site
Permanent
Full Time

We are looking to recruit a Client Experience Coordinator (Evenings & Weekends) based in Athens to join our centralized client experience department and supporting Athens operations. The role is a great opportunity for a hard-working and talented person to gain a real insight into the hospitality industry. If you're someone who possesses a genuine interest in customer service, technical teams coordination and problem-solving and you like to interact with internal and external customers across the business, then this role is for you! What you will focus on: Receiving complex inquiries from guests and then deciding the right way to resolve the issues while ensuring an excellent client experience Scheduling, collaborating and managing internal and external business partners to ensure operational excellence in Blueground properties Liaising across functions within the business to identify the origin of customer support issues and improve related processes to enhance customer experience Maintaining long-lasting relations with business stakeholders Planning the daily routes of operations associates based on the number of stops, location and type of their tasks assigned, as well as customers' needs and business priorities What we are looking for: Minimum 2-3 years of working experience in a position including back office operations or customer service responsibilities, alternatively in managing housing construction projects Prior experience in route planning/scheduling will be considered an asset Fluent in English and any other language!  Computer literate Great communication skills, both written and verbal Able to maintain strong professional relationships with customers and business partners Problem-solving attitude Flexibility to work during weekends Your benefits: Competitive salary & annual performance bonus Blueground Stock Option Plan Flexible paid time off Group Health Insurance program Enhanced parental leave Dynamic working environment with talented people Flexible work environment through our Blueground Nomads employee mobility program Complimentary accommodation in Blueground locations. Think summer in LA and winter in Dubai!

Κέντρο Εξυπηρέτησης / Call Center
Remote
Permanent
Full Time
Metlen - Αγγελίεσ - Θέσεισ Εργασίασ

cross sell & sales agent

Παλλήνη

-
Jan 12, 2025 by 

Metlen

Αυτή τη στιγμή αναζητούμε Cross Sell & Sales Agent για να ενταχθεί στην ομάδα B2C, μέρος του τομέα M Energy Customer Solution, στα γραφεία μας στην Παλλήνη.   Εντασσόμενος/η σε αυτόν τον ρόλο, θα βρεθείτε στην πρώτη γραμμή της ανάπτυξης και επέκτασης των πωλήσεων, αξιοποιώντας στρατηγικές ευκαιρίες cross-selling και διαχειριζόμενοι leads. Θα έχετε την ευκαιρία να ενισχύσετε τις σχέσεις με τους πελάτες και να προτείνετε εξατομικευμένες λύσεις, συμβάλλοντας στην επίτευξη των εμπορικών στόχων της εταιρείας   Κύριες Αρμοδιότητες: Διαχείριση εισερχομένων & εξερχομένων κλήσεων. Αξιοποίηση ευκαιριών cross-selling σε υπάρχοντες πελάτες για την ενίσχυση των πωλήσεων. Παραλαβή και διαχείριση leads, και αναγνώριση νέων ευκαιριών από την υπάρχουσα πελατειακή βάση. Ανάπτυξη και ενίσχυση σχέσεων με πελάτες για τη συνεχιζόμενη αύξηση της πελατειακής βάσης. Παρουσίαση και προώθηση υπηρεσιών που ανταποκρίνονται στις ανάγκες των πελατών. Επίτευξη στόχων πωλήσεων μέσω στρατηγικών cross-selling και αποτελεσματικής αξιοποίησης των leads.   Απαραίτητα προσόντα Εμπειρία 1+ έτους σε πωλήσεις, με έμφαση στο cross-selling και τη διαχείριση leads. Ικανότητα στην ανάλυση αναγκών πελατών και την πρόταση εξατομικευμένων λύσεων. Εξαιρετικές επικοινωνιακές και διαπραγματευτικές δεξιότητες. Γνώση εργαλείων CRM και πωλήσεων. Ικανότητα αποτελεσματικής διαχείρισης πελατειακών σχέσεων και ενίσχυσης της εμπιστοσύνης   Παροχές: Μετακίνηση από και προς τις εγκαταστάσεις της εταιρίας με λεωφορείο προσωπικού. Προνομιακό οικιακό τιμολόγιο Ηλεκτρικού Ρεύματος & Φυσικού Αερίου. Ιδιωτική Ασφάλιση Ζωής & Υγείας. Πρόγραμμα Συνταξιοδότησης. Διατακτικές Σίτισης.

Κέντρο Εξυπηρέτησης / Call Center
On Site
Permanent
Full Time
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