Εμπόριο Λιανικής

Κατασκευαστικός Κλάδος / Τεχνικά Επαγγέλματα

Πληροφορική

Χρηματοοικονομικά

Αποθήκη / Logistics

Εστίαση

Επαγγέλματα Υγείας

Εταιρικές Πωλήσεις

Άλλο

Βιομηχανική Παραγωγή

Διοίκηση Επιχειρήσεων

Κέντρο Εξυπηρέτησης / Call Center

Νομικές Υπηρεσίες

Μεταφορές

Γραμματειακή Υποστήριξη

Εκπαίδευση

Marketing

Ανθρώπινο Δυναμικό / HR

Ναυτιλία

Φροντίδα Κτιρίων / Σπιτιών

Αερομεταφορές

Αισθητική / Κομμωτήριο

Φροντίδα Ζώων

Προσωπικό Ασφαλείας

Τέχνες / Πολιτισμός

ΜΜΕ / Social Media

Τουρισμός / Ξενοδοχεία

Τηλεπικοινωνίες

Εργάτες

Αθλητισμός / Fitness

Φροντίδα Ενήλικων / Παιδιών

LastWeek

LastThreeDays

Today

Aoristou

FullTime

PartTime

OnSite

Hybrid

Remote

As a Back Office Executive at NN Hellas, you’ll be the go-to link between our independent agents and internal teams. You’ll ensure smooth operations, clear communication, and top-tier service for our individual insurance products empowering our partners and supporting business growth.Your day-to-day:<ul><li>Acting as the primary point of contact between independent agents and NN Hellas’ operational departments.</li><li>Supporting daily operations by coordinating requests, resolving issues, and ensuring timely responses.</li><li>Assisting brokers, agents, and their back-office teams in navigating NN Hellas’ systems and procedures.</li><li>Delivering training sessions and ongoing support to enhance partners’ understanding of operational workflows.</li><li>Ensuring compliance with internal policies and regulatory requirements across all activities.</li></ul>Qualifications:<ul><li>Bachelor’s degree in business administration or a related field.</li><li>Minimum of 3 years of experience in insurance operations, preferably in retail or intermediary support roles.</li><li>Technical &amp; Professional Skills</li><li>Strong communication skills, both written and verbal.</li><li>Excellent organizational and multitasking abilities.</li><li>Proficiency in MS Office (Word, Excel, PowerPoint).</li><li>Familiarity with CRM systems and back-office platforms is a plus.</li><li>Attention to detail and problem-solving mindset</li></ul>Personal Profile:<ul><li>Customer-focused, with a passion for delivering excellent service.</li><li>Proactive and self-motivated, with a hands-on approach to challenges.</li><li>Adaptable to changing priorities and fast-paced environments.</li><li>A team player who thrives in collaborative settings.</li></ul>What we offer:<ul><li>Extensive training opportunities - on-demand and on-site options</li><li>Partnership with multiple educational institutions across Greece for advanced education, with tuition support</li><li>Comprehensive Health Insurance that keeps you safe, with peace of mind and financial protection in times of need</li><li>Pension Scheme to secure your financial future</li><li>Well-being and work-life balance</li><li>One-time budget for home-office equipment to make your work-from-home comfortable</li><li>Recognition and rewards for excellence</li><li>Monthly meal allowance</li><li>Recently renovated offices, central location, with easy access</li></ul>

Back Office Executive - Independent Distributors Channel

You will handle direct communication with customers, insurance agents, and bank employees, resolving all issues related to health claims efficiently and empathetically.Your day-to-day:<ul><li>Handle inbound and outbound communication with customers regarding claims and policy coverages</li><li>Support insurance agents and bank employees with claim status and coverage inquiries</li><li>Follow up on unresolved customer requests and pending documentation (from MedNet or internal departments) to accelerate claim processing</li><li>Produce reports on incoming business flow and client communication outcomes</li><li>Provide feedback to the sales network based on customer interactions</li><li>Propose solutions and aim for high first-call resolution rates</li><li>Manage incoming written communication from customers</li><li>Support the complaints department by providing feedback on incoming cases</li><li>Handle communication for EB claims (for the part managed in-house for the Piraeus Bank group policy)</li><li>Track claims cycle time and monitor relevant KPIs</li></ul>Qualifications:<ul><li>Previous experience within customer service at least 3-5 years (e.g. call center representative, customer service desk, phone sales)&nbsp;</li><li>Previous experience related to claims area &nbsp;</li><li>Very good knowledge of the products and existing processes &nbsp;</li><li>Very good knowledge of English, both verbal and written&nbsp;</li><li>Computer literacy &nbsp;</li><li>University degree preferably in Insurance or Nursing &nbsp;</li><li>Strong interest in medical information and risk management&nbsp;</li><li>Knowledge of Medical Conditions.</li></ul>Personal Profile:<ul><li>Excellent communication and interpersonal skills</li><li>Positive attitude and customer-centric mindset</li><li>Strong conflict resolution and argument-handling capabilities</li><li>Attention to detail and fast learning ability</li><li>Comfortable working under pressure and in a fast-paced, multitasking environment</li><li>Effective oral and written interaction with customers and Sales Network</li><li>Flexibility to work in shifts</li><li>Proactive in proposing alternatives and solutions</li></ul>What we offer:<ul><li>Extensive training opportunities - on-demand and on-site options, webinars, seminars, and fully covered certifications.</li><li>Partnership with multiple educational institutions across Greece for advanced education, with tuition support.</li><li>Comprehensive Health Insurance that keeps you safe, with peace of mind and financial protection in times of need.</li><li>Pension Scheme to secure your financial future and ensure you can plan confidently for the years ahead.</li><li>Well-being and work-life balance, including extra days off for medical emergencies, no medical note needed, and support for working parents.</li><li>Recognition and rewards for excellence, including bonuses and salary increases based on your contribution throughout the year.</li><li>Monthly meal allowance that can be used at supermarkets and cafeterias, including our own offices' cafeteria.</li><li>Recently renovated offices, central location, with easy access</li></ul>

Claims Support Center

Based in Athens, Greece, the successful candidate will be managing client calls, providing accurate information about the clinic’s services, and actively promoting solutions to secure client engagement and sales.Key activities and responsibilities of this role include:<ul><li>Handling inbound and outbound calls, presenting, promoting and selling the clinic’s products, services and solutions</li><li>Assessing client needs and providing accurate assistance and information tailored to their requirements</li><li>Accurately logging all client interactions and maintaining up-to-date records in the CRM system</li><li>Building trust and rapport with potential clients to encourage loyalty and long-term relationships</li><li>Delivering exceptional customer service in a professional and courteous manner</li><li>Any other task that may be required from time to time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s degree</li><li>1–2 years of experience in a call center or customer support role</li><li>Knowledge of Microsoft Office suite (Word, Excel)</li><li>Familiarity with ERP or CRM software is highly desirable</li><li>Fluent in Greek and proficient in English, both written and verbal</li></ul>&nbsp;Core competencies of a successful candidate:<ul><li>Strong communication and persuasion skills, with the ability to build trust and engage clients over the phone</li><li>Service-oriented mindset with excellent problem-solving abilities</li><li>Positive and professional attitude, thriving in a fast-paced environment</li><li>Highly organized with the ability to manage tasks independently or as part of a collaborative team</li></ul>

Call Center Sales Agent int-0258

We are currently looking for professional and customer-focused&nbsp;Call Center Agents&nbsp;to join our dynamic team at SKY express in Athens. As a Call Center Agent, you will serve as the first point of contact for our passengers, handling flight bookings and travel-related inquiries, to ensure a positive customer experience and uphold our brand’s commitment to excellent customer service.<hr>Responsibilities: <ul><li>Address customer needs and requests through inbound calls and emails.</li><li>Process bookings, issue tickets, and manage reservation changes.</li><li>Provide accurate and timely information to passengers and airport teams.</li><li>Handle requests and complaints with a customer-first mindset.</li></ul><hr>Competences: <ul><li>Customer oriented with strong communication (verbal and written) and negotiations skills.</li><li>Excellent problem-solving skills with a calm and empathetic approach.</li><li>Able to work under pressure and multitask in a dynamic environment.</li><li>Team player with a result-driven mindset and attention to detail.</li><li>Willingness to learn and grow within the role.</li></ul><hr>Requirements: <ul><li>Bachelor’s degree.</li><li>Previous working experience in a Customer Service or Call Center will be considered an asset.</li><li>Fluency in English (written and spoken). Multilingual ability (French and/or German, Italian language) are a plus.</li><li>IT literate (excellent knowledge of MS Office).</li><li>Flexibility to work in rotating shifts.</li></ul><hr>Why Join Us?<ul><li>Competitive Salary &amp; Allowances.</li><li>Ongoing Training &amp; Professional Development.</li><li>Travel benefits on SKY express flights (including a’ grade family members).</li><li>Join an airline with a strong commitment to safety, reliability, and operational excellence.</li><li>A supportive and collaborative work culture that values innovation and safety.</li></ul><hr>About SKY express:SKY express&nbsp;is a rapidly growing airline, enhancing connectivity across its expanding network. As Greece’s leading carrier for domestic travel, it serves 33 destinations nationwide. Additionally, its international footprint continues to grow, now covering 26 destinations.The company has established significant partnerships with leading international carriers, further enhancing its global reach.The airline operates the youngest fleet in Greece, consisting of 29 brand-new aircrafts, including Airbus A321neo, Airbus A320neo, and ATR 72-600.In 2024, SKY express was honored with the&nbsp;Innovation Airline Award 2024&nbsp;for the second consecutive year by the European Regions Airline Association (ERA), highlighting its commitment to a sustainable future.As we continue to grow and innovate, we’re excited to welcome you to the SKY express family.<hr>Join us on this remarkable journey!

Call Center Agent (Athens based)

SKY express, the fastest-growing Greek airline, is currently seeking for ambitious Customer Care Agents who will join our Customer Care department and will carry out administration tasks and high-quality services. The ideal candidate will be self-motivated and an excellent listener who will commit him/herself to exceed our customers’ expectations.Key responsibilities:<ul><li>Provides friendly service and maintains positive relationships with our customers.</li><li>Interacts with Customers in a kind and helpful manner through digital and physical channels to retrieve feedback and act upon to build and maintain customer loyalty.</li><li>Cares for Customers to have a positive post-flight experience through quick issue resolution within guidelines established by the Company.</li><li>Administers Customers’ claims in line with SKY express internal policies and applicable regulations.</li></ul>Skill set:<ul><li>Customer oriented.</li><li>Communication and negotiation skills</li><li>Result driven</li><li>Ability to work under pressure</li><li>Multi-tasking</li><li>Team player</li></ul>Requirements:<ul><li>Experience in Customer Service.</li><li>Excellent verbal &amp; written communication skills in English</li><li>Ability to work on Microsoft Windows &amp; Office applications</li></ul>A Bachelor’s degree and knowledge of any foreign language will be considered an advantage.Applicants are requested to attach their CVs in PDF format ONLY.The personal data collected will be used for recruitment purposes only. Personal data of unsuccessful applications will be deleted. Please note that only candidates who meet the requirements of a relevant job description shall be contacted. Candidates not notified within 8 weeks may consider their application unsuccessful.Candidates who will be contacted, may be asked for further information as part of our screening process.

Customer Care Agent (ATH based)

Η MACO, κορυφαία εταιρεία στον χώρο των Συστημάτων Μαλλιών και των Περούκων, αναζητά νέους συνεργάτες για την ενίσχυση του τμήματος τηλεφωνικής εξυπηρέτησης πελατών. Η θέση προσφέρεται με δια ζώσης μοντέλο εργασίας: Η εργασία πραγματοποιείται από τα γραφεία της εταιρείας στην Καλλιθέα.Κύριες Αρμοδιότητες:<ul><li>Παροχή τηλεφωνικής ενημέρωσης σε νέους πελάτες σχετικά με τα προϊόντα και τις υπηρεσίες της εταιρείας (εισερχόμενες κλήσεις).</li><li>Εξυπηρέτηση υφιστάμενου πελατολογίου, με στόχο την κατανόηση, διαχείριση και καταγραφή αιτημάτων, παραπόνων και προβλημάτων.</li><li>Διατήρηση και ενίσχυση σχέσεων εμπιστοσύνης και συνεργασίας με τους πελάτες.</li><li>Συστηματική καταγραφή πληροφοριών και επιμελημένη τήρηση αρχείων.</li></ul>Τι ζητάμε<ul><li>Ευχέρεια στον προφορικό και γραπτό λόγο.</li><li>Βασικές γνώσεις χειρισμού ηλεκτρονικού υπολογιστή.</li><li>Απολυτήριο Λυκείου.</li><li>Γνώση της Αγγλικής γλώσσας θα θεωρηθεί επιπλέον προσόν.</li><li>Πελατοκεντρική προσέγγιση και άριστες δεξιότητες επικοινωνίας.</li><li>Ομαδικό πνεύμα και συνεργασία.</li></ul>Τι προσφέρουμε:<ul><li>Πλήρη απασχόληση με σύμβαση εργασίας αορίστου χρόνου.</li><li>Αμειβόμενη εκπαίδευση από έμπειρους επαγγελματίες του κλάδου.</li><li>Σύστημα αξιολόγησης και επιβράβευσης της απόδοσης με μηνιαίο μπόνους.</li><li>Ευκαιρίες επαγγελματικής ανάπτυξης σε μια ταχέως αναπτυσσόμενη εταιρεία.</li></ul>

Υπάλληλος Τηλεφωνικού Κέντρου (ΔΙΑ ΖΩΣΗΣ)

The Customer Excellence Representative is responsible for providing superior customer service through coordination, monitoring, control and resolution of escalated customer issues for all service lines. Analyze requests for customer support and implement solutions. Ensure that customer requirements are resolved in accordance with service level agreements and performance metrics including first call or first contact resolutionResponsibilities:<ul><li>Responsible for receipt and ownership of Customer issues and requests. Review, analyze and resolve customer inquiries in a first call or contact resolution.</li><li>Edit customers account information.</li><li>Review issues and/or needs, identify trends, make decisions and recommendations on how to resolve issues.</li><li>Receive and resolve customer invoice and billing related questions.</li><li>Generate proprietary customer reports such as activity reports and negative growth for Account Managers. Interacts with Supervisor, Manager and other departments for the purpose of resolving customer concerns and needs.</li><li>Ensure prompt completion of all service requests in accordance with service level agreements.</li></ul>Key Skills, Requirements and Competencies:<ul><li>Excellent Customer Service skills</li><li>Detail orientations</li><li>Excellent competency in computer software packages.</li><li>Excellent verbal and written communication skills.</li><li>Excellent organization and interpersonal skills.</li><li>Ability to work the shifts provided based on business needs.</li><li>Ability to work the shifts necessary to support customers and business needs</li></ul>

Customer Excellence Representative

Αναζητούμε Back Office Υπάλληλο με εμπειρία στον κλάδο των Τηλεπικοινωνιών.&nbsp;Περιγραφή ΘέσηςΟ/η υποψήφιος/α θα αναλάβει:<ul><li>Καταχώρηση αιτήσεων και διαχείριση συμβολαίων</li><li>Αποστολή εγγράφων</li></ul>&nbsp;Απαραίτητα Προσόντα<ul><li>Απόφοιτος ΑΕΙ / ΤΕΙ / ΙΕΚ ή Λυκείου</li><li>Άριστη γνώση Η/Υ και MS Office</li><li>Προϋπηρεσία σε τμήμα Back Office τηλεπικοινωνίες</li><li>Γρήγορη πληκτρολόγηση</li></ul>&nbsp;Επιθυμητές Δεξιότητες<ul><li>Ικανότητα διαχείρισης πολλαπλών εργασιών</li><li>Οργανωτικότητα και προσοχή στη λεπτομέρεια</li><li>Επαγγελματισμός, συνέπεια και υπευθυνότητα</li><li>Δυνατότητα εργασίας σε ομαδικό περιβάλλον</li></ul>&nbsp;📩 Αν ενδιαφέρεστε να γίνετε μέλος της ομάδας μας, στείλτε το βιογραφικό σας άμεσα.

Back Office Υπάλληλο με εμπειρία στον κλάδο των Τηλεπικοινωνιών

We are offering a great work experience in Athens, Greece for a role as a Finnish Customer Advisor.&nbsp;Why a Customer Advisor role is great for your professional and personal development:<ul><li>Live in Athens and embrace multicultural experiences and meet people from all around the world</li><li>Represent a global brand</li><li>Fast-track career development opportunity</li></ul>&nbsp;How your day-to-day in this role would look like:&nbsp;<ul><li>Understand Customers Needs and developing Problem Solving skills</li><li>Provide the best customer experience through Email, Chat or Phone</li><li>Be a specialist in the product/ service you represent</li></ul>RequirementsWhat do you need to be successful at this job?<ul><li>Language Maestro: Fluent in Finnish, good English</li><li>Tech Savvy: Curious about the latest tech</li><li>Customer Charmer: Experience is a bonus</li><li>Communication Virtuoso</li><li>Empathy Expert</li></ul>BenefitsBy joining this role, this is what you can expect:<ul><li>Joyful and Sunny Athens</li><li>Lots of Fun and Life Experience</li><li>Skyrock Growth with a 12-month renewable contract</li><li>Relocation Package is included:</li><li>Hotel Accommodation for the first 2 weeks</li><li>Support from local real estate agencies to find accommodation</li></ul>&nbsp;Ready to embrace a journey in the Hellenic World?Make it your Next Job Without Boundaries!:::::::::::::::::::::::::::::::::::::::::::::::::::

Finnish Customer Advisor

Why a Customer Advisor role is great for your professional and personal development:<ul><li>Live in Athens and embrace multicultural experiences and meet people from all around the world</li><li>Represent a global brand</li><li>Fast-track career development opportunity</li></ul>&nbsp;How your day-to-day in this role would look like:&nbsp;<ul><li>Understand Customers Needs and developing Problem Solving skills</li><li>Provide the best customer experience through Email, Chat or Phone</li><li>Be a specialist in the product/ service you represent</li></ul>RequirementsWhat do you need to be successful at this job?<ul><li>Language Maestro: Fluent in Swedish, good English</li><li>Tech Savvy: Curious about the latest tech</li><li>Customer Charmer: Experience is a bonus</li><li>Communication Virtuoso</li><li>Empathy Expert</li></ul>BenefitsBy joining this role, this is what you can expect:<ul><li>Joyful and Sunny Athens</li><li>Lots of Fun and Life Experience</li><li>Skyrock Growth with a 12-month renewable contract</li><li>Relocation Package is included:</li><li>Hotel Accommodation for the first 2 weeks</li><li>Support from local real estate agencies to find accommodation</li></ul>&nbsp;Ready to embrace a journey in the Hellenic World?Make it your Next Job Without Boundaries!::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::

Swedish Customer Advisor

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NN

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υπάλληλος τηλεφωνικού κέντρου (δια ζωσης)

MACOhair

customer excellence representative

Iron Mountain

back office υπάλληλο με εμπειρία στον κλάδο των τηλεπικοινωνιών

BFS Group

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Atlean World

swedish customer advisor

Atlean World