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Αναζητούμε έναν αξιόπιστο και εξυπηρετικό Νυχτερινό Υπάλληλο Υποδοχής για να ενταχθεί στην ομάδα μας. Ως το πρώτο σημείο επαφής κατά τις βραδινές ώρες, θα διασφαλίζετε την ομαλή λειτουργία της υποδοχής, θα εξυπηρετείτε τους επισκέπτες σε βραδινές αφίξεις και θα αναλαμβάνετε διοικητικά καθήκοντα. Ο κατάλληλος υποψήφιος θα διαθέτει εξαιρετικές επικοινωνιακές δεξιότητες, προσοχή στη λεπτομέρεια και προθυμία να παρέχει άριστη εξυπηρέτηση κατά τη νυχτερινή βάρδια.Κύριες Αρμοδιότητες:<ul><li>Εξυπηρέτηση Επισκεπτών: Διαχείριση αφίξεων, αναχωρήσεων και αιτημάτων επισκεπτών με επαγγελματισμό</li><li>Λειτουργίες Υποδοχής: Διαχείριση του χώρου υποδοχής, απαντήσεις σε τηλέφωνα και email, και παρακολούθηση κρατήσεων</li><li>Ασφάλεια: Παρακολούθηση του χώρου του ξενοδοχείου και αναφορά τυχόν ύποπτης δραστηριότητας σε συνεργασία με την ομάδα φύλαξης</li><li>Τιμολόγηση &amp; Πληρωμές: Διαχείριση πληρωμών, προετοιμασία τιμολογίων και αναφορών βάρδιας</li><li>Συντονισμός: Συνεργασία με άλλα τμήματα για την κάλυψη αιτημάτων επισκεπτών</li><li>Καταγραφή: Τήρηση ακριβών αρχείων επισκεπτών και ενημέρωση του συστήματος με σχετικές πληροφορίες</li><li>Υποστήριξη Έκτακτων Αναγκών: Διαχείριση επειγόντων περιστατικών με αποτελεσματικότητα και ψυχραιμία</li></ul>Απαραίτητα Προσόντα:<ul><li>Προηγούμενη εμπειρία σε αντίστοιχη θέση, κατά προτίμηση στον τομέα της φιλοξενίας ή υποδοχής</li><li>Γνώση συστημάτων διαχείρισης ξενοδοχείου και βασικών υπολογιστικών δεξιοτήτων (πχ. MS Office, Protel)</li><li>Ικανότητα οργάνωσης και διαχείρισης πολλαπλών εργασιών</li><li>Εξαιρετικές επικοινωνιακές και διαπροσωπικές δεξιότητες</li><li>Άριστη γνώση Ελληνικά και Αγγλικά</li><li>Ικανότητα ανεξάρτητης εργασίας και διατήρησης ψυχραιμίας υπό πίεση</li></ul>Τι Προσφέρουμε:<ul><li>Ανταγωνιστικό πακέτο αποδοχών και παροχών</li><li>Ευκαιρίες για επαγγελματική ανάπτυξη και εκπαίδευση</li><li>Ένα υποστηρικτικό και συνεργατικό περιβάλλον εργασίας</li><li>Προσφέρεται διαμονή (μόνο για εργασία σε resort) και διατροφή</li></ul>

Βραδινός Υπάλληλος Υποδοχής Αττική

Key Responsibilities:<ul><li>Assist the Front Office Manager in daily operations of the front desk.</li><li>Manage the check-in/check-out process efficiently, ensuring accuracy and guest satisfaction.</li><li>Handle guest complaints and feedback promptly.</li><li>Collaborate closely with housekeeping, maintenance, and food &amp; beverage teams to coordinate guest requests and room readiness.</li><li>Conduct regular staff training sessions to improve performance and update on hotel policies and procedures.</li><li>Prepare daily, weekly, and monthly reports on front office activities and performance metrics.</li><li>Assist in budgeting, forecasting, and controlling front office expenses.</li><li>Ensure compliance with health, safety, and security standards at the front desk.</li><li>Implement and monitor hotel policies, standards, and quality control procedures.</li><li>Participate in recruitment, interviewing, and onboarding of front office staff.</li><li>Perform any other related front desk duties as requested by the hotel.</li></ul>Requirements:<ul><li>Bachelor’s degree in Hospitality Management or related field.</li><li>Minimum 3 years of experience in front office operations, with at least 1 year in a supervisory (ideally in a luxury or 4/5-star hotel).</li><li>Strong leadership, communication, and problem-solving skills.</li><li>Familiarity with hotel management software (Opera or similar systems preferred).</li><li>Professional appearance and demeanor</li><li>Fluency in Greek and English; additional languages are a plus.</li><li>Ability to work flexible shifts including weekends and holidays.</li></ul>

Assistant Front Office Manager - New Hotel

Αναζητούμε μία/ έναν οργανωμένο και προσανατολισμένη/ ο στη λεπτομέρεια Βοηθό&nbsp;Προισταμένης/νο Ορόφων για να υποστηρίξει την/ τον Προϊσταμένη/ ο τμήματος Οροφοκομίας στη διαχείριση των καθημερινών λειτουργιών. Στον ρόλο αυτό, θα συνδράμετε στην επίβλεψη της ομάδας οροφοκομίας/ καθαριότητας, διασφαλίζοντας τα υψηλότερα πρότυπα καθαριότητας, άνεσης και εξυπηρέτησης σε όλο το ξενοδοχείο.Βασικές Αρμοδιότητες:<ul><li>Εποπτεία Ομάδας: Βοήθεια στη διαχείριση και τον συντονισμό του προσωπικού καθαριότητας, με κατανομή καθηκόντων και εξασφάλιση έγκαιρης ολοκλήρωσης</li><li>Υποστήριξη Λειτουργιών: Επίβλεψη της καθαριότητας δωματίων, κοινόχρηστων χώρων και χώρων προσωπικού, διασφαλίζοντας τη συμμόρφωση με τα πρότυπα της εταιρείας</li><li>Εκπαίδευση: Υποστήριξη στην ένταξη νέων μελών της ομάδας και παροχή συνεχούς εκπαίδευσης για βελτίωση απόδοσης και ποιότητας υπηρεσιών</li><li>Ποιοτικός Έλεγχος: Διενέργεια ελέγχων στους καθαρισμένους χώρους και παροχή ανατροφοδότησης για τη διατήρηση υψηλών προτύπων</li><li>Διαχείριση Αποθεμάτων: Υποστήριξη στην παρακολούθηση και αναπλήρωση καθαριστικών, λευκών ειδών και παροχών για ομαλή λειτουργία</li><li>Συνεργασία: Συνεργασία με άλλα τμήματα, όπως η υποδοχή και η συντήρηση, για την αντιμετώπιση αιτημάτων επισκεπτών και την επίλυση προβλημάτων</li><li>Αλληλεπίδραση με Επισκέπτες: Διαχείριση αιτημάτων ή παραπόνων επισκεπτών σχετικά με τις υπηρεσίες καθαριότητας, εξασφαλίζοντας θετική επίλυση και ικανοποίηση επισκεπτών</li><li>Διοικητικά Καθήκοντα: Υποστήριξη στην προετοιμασία αναφορών, προγραμμάτων εργασίας και αξιολογήσεων προσωπικού</li><li>Συμμόρφωση Υγιεινής: Εξασφάλιση συμμόρφωσης με κανονισμούς υγιεινής, ασφάλειας και πολιτικές της εταιρείας</li></ul>Απαιτούμενα Προσόντα:<ul><li>Αποδεδειγμένη εμπειρία σε εποπτικό ρόλο στην καθαριότητα, κατά προτίμηση σε περιβάλλον φιλοξενίας</li><li>Ισχυρές οργανωτικές δεξιότητες</li><li>Προσοχή στη λεπτομέρεια και δέσμευση για υψηλά πρότυπα</li><li>Γνώση συστημάτων διαχείρισης καθαριότητας και MS Office</li><li>Εξαιρετικές επικοινωνιακές δεξιότητες. Η γνώση της Ελληνικής και Αγγλικής γλώσσας προτιμάται</li><li>Ικανότητα αποτελεσματικής ηγεσίας και παρακίνησης μιας πολυπολιτισμικής ομάδας</li><li>Ευελιξία στις βάρδιες, συμπεριλαμβανομένων Σαββατοκύριακων και αργιών</li></ul>Τι Προσφέρουμε:<ul><li>Ανταγωνιστικό πακέτο αποδοχών και παροχών</li><li>Ευκαιρίες επαγγελματικής εξέλιξης</li><li>Υποστηρικτικό και συνεργατικό περιβάλλον εργασίας</li><li>Προσφέρεται διαμονή (μόνο για εργασία στα resorts) και διατροφή&nbsp;</li></ul>

Βοηθός Προϊσταμένης/νου Ορόφων Αττική

At Four Seasons Astir Palace Hotel Athens (ranked No. 17 in the World’s 50 Best Hotels), we are seeking a highly motivated Amenities Supervisor to join our team for the Season 2026 (minimum 6 or 7 months contract). You will manage daily Amenity operations, supervise staff, and ensure that every guest receives prompt, friendly, and exceptional service.What You Will Do<ul><li>Supervise day-to-day operations of the Amenity program and In-Room Dining areas.</li><li>Ensure smooth and timely delivery of amenities and food &amp; beverage to guest rooms.</li><li>Monitor staff performance, maintain discipline, and provide coaching where necessary.</li><li>Manage daily requisitions for amenities, food, beverage, and operational equipment.</li><li>Maintain cleanliness, organization, and security of service areas.</li><li>Inspect guest rooms highlighted by management to ensure standards are met.</li><li>Make personal contact with VIP, suite, and long-stay guests to ensure satisfaction.</li><li>Collaborate with culinary and F&amp;B teams regarding service, special requests, and guest feedback.</li><li>Assist with training, scheduling, and personnel documentation for Amenity and In-Room Dining staff.</li><li>Ensure compliance with health, hygiene, and safety standards.</li><li>Support preparation and execution of departmental amenity programs.</li><li>Attend Food &amp; Beverage meetings and perform other duties as assigned by the In-Room Dining Manager or Director of Food &amp; Beverage.</li></ul>What You Bring<ul><li>High School Diploma or equivalent experience; hospitality management experience preferred.</li><li>Applicants must have European Passport or the legal right to work in Greece.</li><li>Proven experience in hotel amenities, In-Room Dining, or food &amp; beverage supervision.</li><li>Strong leadership, organizational, and interpersonal skills.</li><li>Fluency in English is essential; proficiency in Greek is an advantage.</li><li>Knowledge of food handling and sanitation regulations is a plus.</li></ul>What We Offer<ul><li>Competitive Salary and comprehensive Benefits Package.</li><li>Complimentary Employee Meals, Bus Transportation, Uniform &amp; Laundry Services.</li><li>Ticket Restaurant monthly allowance of €100.</li><li>Complimentary Nights at Four Seasons Hotels &amp; Resorts globally.</li><li>Employee Recognition Program.</li><li>Opportunities for Global Travel through Task Forces and Transfers.</li><li>Access to Four Seasons global Training &amp; Development programs.</li></ul>Schedule &amp; Hours Summer Seasonal Job – 5 working days per week, with 2 days off. Schedule is flexible and may change weekly according to business needs.If you are passionate about leading a high-performing amenities team and delivering exceptional private service in a world-class environment, we want to hear from you!

Amenities Supervisor (Seasonal 2026) REQ10366416

At Four Seasons, our people are the heart of our success. We are committed to creating a supportive environment where our employees grow, excel, and consistently deliver the exceptional service that defines our brand. We are currently seeking a Night Manager to join our Front Office leadership team at the iconic Four Seasons Astir Palace Hotel Athens.As a Night Manager, you will oversee all overnight Front Office operations ensuring seamless service, strong leadership presence, and unwavering adherence to Four Seasons standards. You will supervise the hotel during the night, support all departments, manage guest interactions with professionalism, and uphold the highest levels of safety, service, and crisis readiness.What You Will Do:<ul><li>Maintain complete knowledge of all hotel features/services, hours of operation, building history, room types, layouts, décor, rates, packages, promotions, house count, VIPs, and group activity schedules.</li><li>Demonstrate expert knowledge of Front Office systems and procedures including Opera, Visionline, HotSoS, Mobile Key, and other core operational tools.</li><li>Regularly tour all hotel areas to monitor departmental operations, guest satisfaction, staff performance, and adherence to standards.</li><li>Review late arrivals, early next-day arrivals, departures, and room availability to plan and coordinate the next day’s operations.</li><li>Ensure accurate handling of arrivals, departures, room blocks, billing requirements, and discrepancies while personally managing guest relocations when necessary.</li><li>Oversee night audit procedures and prepare required accounting reports.</li><li>Guarantee compliance with all financial and credit procedures; review paid-outs, rebates, petty cash, and cashier transactions to ensure proper approvals and reconciliation.</li><li>Support and guide the overnight team to deliver Four Seasons service excellence, acting as a mentor, coach, and role model.</li><li>Conduct spot checks on Night Receptionists and Night Bellmen to ensure brand standards and LQA expectations are consistently met.</li><li>Supervise room assignments, monitor Out of Order/Out of Service rooms, and ensure accurate tracking.</li><li>Act as the senior leader on duty overnight, handling all guest requests, complaints, and emergencies with professionalism and strong crisis management skills.</li><li>Ensure all night colleagues uphold grooming standards, uniform guidelines, communication etiquette, and Four Seasons cultural values.</li><li>Report operational updates, incidents, and departmental needs to the Front Office Manager, collaborating closely to maintain seamless continuity between shifts.</li><li>Promote hotel facilities and support upselling initiatives, motivating the team by leading through example.</li><li>Remain fully familiar with emergency procedures, fire panel operation, and crisis protocol as the designated overnight controller.</li><li>Uphold Four Seasons policies at all times, acting as a brand ambassador and maintaining the integrity of our vision, mission, and values.</li></ul>What You Bring:<ul><li>Proven experience in Front Office operations, preferably in luxury hospitality.</li><li>Strong leadership presence with the ability to supervise, motivate, and develop teams.</li><li>Deep understanding of guest service standards, night audit processes, and crisis management.</li><li>Excellent communication and interpersonal skills.</li><li>Strong organizational and problem-solving abilities.</li><li>Fluency in English; additional languages are an asset.</li><li>Able to work overnight schedules, weekends, and holidays.</li><li>Professional presentation, grooming, and behavior aligned with Four Seasons standards.</li></ul>What We Offer:<ul><li>Employee Meals and Uniform &amp; Laundry provided.</li><li>Ticket Restaurant Monthly Amount of €100.</li><li>Bus Transportation to/from Elliniko.</li><li>Monthly Employee Recognition Program.</li><li>Global career growth opportunities through Task Forces and Transfers.</li><li>Employee Travel Program (after 6 months: complimentary stays at Four Seasons worldwide).</li></ul>At Four Seasons Astir Palace Athens, we champion excellence, collaboration, and continuous development. Join us as a Night Manager and help shape unforgettable guest experiences while safeguarding the overnight heartbeat of our iconic hotel.

Night Manager REQ10363997

The purpose of this position is to run daily activities, reporting and operations of the Front Desk Department (such as check-in, credit limit, check-out, etc.). With experience in a high-quality luxury boutique hotel/resort guest services, the Front Desk Agent will offer the highest level of customer service. Front Desk Agent supports all property operations, ensuring that the highest levels of hospitality and service are provided. Front Desk Agent manages the flow of questions and directs guests within the lobby, as well as support the tracking and resolution of service issues. Key Duties and Responsibilities<ul><li>Encourage and build mutual trust, respect, and cooperation among team members.</li><li>Demonstrate appropriate behaviours.</li><li>Maintain a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.</li><li>Provide information to supervisors, co-workers, by telephone, in written form, e-mail, or in person.</li><li>Provide services for customer satisfaction and retention.</li><li>Support handling complaints, settling disputes, and resolving grievances and conflicts and reporting to manager, or otherwise negotiating with others.</li><li>Provide immediate assistance to guests.</li><li>Interact with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.</li><li>Record guest issues in the guest response tracking system.</li><li>Always follow LQA Standards related to FD operations.</li><li>Respect and maintain Forbes Standards.</li><li>Focus on guest satisfaction and focus on continuous improvement.</li><li>Analyse information and evaluate results in order to choose the best solution and solve problems.</li><li>Support day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers daily.</li><li>Ensure compliance with all policies, standards and procedures.</li><li>Participate and contribute in the discussion of the work that affects Front Desk department, discuss the ways of service improvement.</li><li>Support implementation of the upselling program, communicating and ensuring process.</li><li>Proceed with check-ins and check-outs.</li><li>Ensure that passports data collected at the check-in and guest registration is done.</li><li>Ensure due outs are done in a timely manner.</li><li>Be fully familiar with the room types, applicable rates, discount and rates structures and rate policies.</li><li>Provide necessary reports to Finance department when needed.</li><li>Credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval from the FOH Manager or Director of Rooms.</li><li>Ensure compliance with all policies, standards and procedures.</li><li>Maximum room occupancy and yield is ensured in line with the standards policy on rates.</li><li>Daily check of arrival list, making sure all rooms are assigned according to category booked and guest preferences.</li><li>Close communication is maintained with the Housekeeping department on check-outs, room moves, forecast occupancies.</li><li>All charges are correctly entered onto the guest’s folio and that this is always kept up to date.</li><li>The float, cash and credit card takings for the shift are balanced and the necessary cashier reports completed. Declares any overage or shortage on this report.</li><li>To be very meticulous in completing the daily checklist and check that it has been done during shift handover.</li><li>To assist with any other duties as required by the Director or another member of the management team.</li></ul>Education or Certification<ul><li>Minimum two years working in a luxury, or boutique hotel in Front Office department</li><li>Must be proficient in hospitality guest services and team development</li><li>Previous guest service and reservations experience preferred.</li><li>Excellent written and oral communication skills required, must be fluent in verbal and written English</li><li>Excellent computer and typing skills are required. Microsoft Office proficiency and Opera.</li><li>Excellent listening and comprehension skills required.</li></ul>

Front Office Agents, Season 2026 Opportunities | One&Only Aesthesis, Athens 17448

At Four Seasons Astir Palace Hotel Athens (ranked No. 17 in the World’s 50 Best Hotels), we are seeking a highly engaged Communication &amp; Reservations Agent for the Season 2026 (minimum 7 or 8 months contract).What You Will Do<ul><li>To always be fully aware of Four Seasons core standards and service Culture.&nbsp;</li><li>Capture sales from in-coming reservations calls and coordinate details of each reservation.&nbsp;</li><li>Answer all incoming calls and FS messenger from outside and channel them as appropriate.&nbsp;</li><li>Reply to all guests’ inquiries for accommodation or general hotel information&nbsp;</li><li>Articulate the description of the hotel and explain the features to maximize finalizing the booking&nbsp;</li><li>Thereafter register all the pertinent information within the right systems and follow up thoroughly to make sure the guests satisfaction and smooth operation.&nbsp;</li><li>Responsible for effective implementation and compliance Reservation Standards&nbsp;</li><li>Achieve targeted goals in Hotel Mystery Shopping calls (whenever applicable)&nbsp;</li><li>Maintain accuracy and cleanliness of the PMS Database&nbsp;</li><li>Ensure market segmentation is accurate for each reservation&nbsp;</li><li>Merge profiles as necessary&nbsp;</li><li>Create hierarchies/relationships between Corporate Accounts&nbsp;</li><li>Run daily reports for department, operational departments, Sales &amp; Marketing, General Manager, and Department Head.&nbsp;</li><li>Answer General Reservations e-mail, retrieve and distribute e-mail.&nbsp;</li><li>Handle guest complaints in accordance with Four Seasons policy.&nbsp;</li></ul>What You Bring<ul><li>Applicants must have European Passport or the legal right to work in Greece.</li><li>Excellent verbal &amp; written communication skills in English are essential.</li><li>Previous experience in a similar role is advantage.</li><li>Proficiency in Greek language is an advantage.</li></ul>What We Offer<ul><li>Competitive Salary and comprehensive Benefits Package.</li><li>Complimentary Employee Meals, Bus Transportation, Uniform &amp; Laundry Services.</li><li>Ticket Restaurant monthly allowance of €100.</li><li>Complimentary Nights at Four Seasons Hotels &amp; Resorts globally so you can savour this unforgettable moment just like our guests.</li><li>Employee Recognition Program.&nbsp;</li><li>Opportunities for Global Travel through Task Forces and Transfers</li><li>Access to Four Seasons global Training &amp; Development.</li></ul>Schedule &amp; Hours &nbsp;<ul><li>Summer Seasonal Job - 5 working days per week, with 2 days off.&nbsp;</li><li>Schedule is changing every week according to business needs.</li></ul>If you're ready to be part of a season filled with growth, camaraderie, and unforgettable experiences, we want to hear from you!&nbsp;

Communication & Reservations Agent (Season 2026) REQ10363852

The Guest Experience colleague is responsible for delivering seamless, personalized, and exceptional service throughout the entire guest journey—pre-arrival, arrival, in-house, and post-stay. This role combines the responsibilities of guest communication, concierge services, call center management, reservations support, and in-person host duties. &nbsp;Guest Journey Management:&nbsp;<ul><li>Manage and support all stages of the guest journey: pre-arrival, arrival, in-house, and post-stay.&nbsp;</li><li>Send pre-arrival communication, gather guest preferences, prepare itineraries.&nbsp;</li><li>Organize warm welcomes and fond farewells.&nbsp;</li><li>Conduct in-room check-ins and collect preferences during the stay.&nbsp;</li><li>Ensure all guest expectations are met and exceeded.&nbsp;</li></ul>Call Center &amp; Communication Hub:&nbsp;<ul><li>Handle all incoming calls and emails promptly and professionally.&nbsp;</li><li>Support the operation of the guest messaging hub.&nbsp;</li><li>Manage communication between guests and departments using ALICE, Opera, OpenTable/SevenRooms, radio, phone, and email.&nbsp;</li></ul>Reservations &amp; Concierge Services:&nbsp;<ul><li>Manage dining reservations and book activities, spa, transfers, boats, helicopters, kids club, babysitting.&nbsp;</li><li>Coordinate amenities and special items with departments.&nbsp;</li><li>Provide recommendations for external services.&nbsp;</li></ul>Guest Relations &amp; Service Delivery:&nbsp;<ul><li>Provide immediate assistance with guest requests and deliver items or services directly to rooms.&nbsp;</li><li>Maintain high standards in performing host services such as welcome drink, wake-up service, in-room check-in, unpacking, aromatic bath, cigar service, etc.&nbsp;</li></ul>Operational Excellence:&nbsp;<ul><li>Maintain strong collaboration with all resort departments.&nbsp;</li><li>Use all required systems with proficiency.&nbsp;</li><li>Maintain knowledge of room categories, rates, amenities, schedules, events, VIP movements.&nbsp;</li><li>Record guest issues and ensure complaints are resolved.&nbsp;</li><li>Follow LQA &amp; Forbes service standards.&nbsp;</li></ul>&nbsp;Skills, Qualifications &amp; Requirements:&nbsp;<ul><li>Bachelor’s degree or High School Diploma.&nbsp;</li><li>Minimum 1–2 years’ experience in guest relations, concierge, contact center, or luxury service roles.&nbsp;</li><li>Strong English communication; additional languages beneficial.&nbsp;</li><li>Computer literacy: Opera, ALICE, MS Office, OpenTable/SevenRooms.&nbsp;</li><li>Ability to multitask and work under pressure.&nbsp;</li><li>Excellent grooming and customer service.&nbsp;</li></ul>

Guest Experience Agents, Season 2026 Opportunities | One&Only Aesthesis, Athens 18258

At Four Seasons Astir Palace Hotel Athens (ranked No. 17 in the World’s 50 Best Hotels), we are seeking a highly engaged Front Office Supervisor for the Season 2026 (minimum 6 or 7 months contract).What You Will Do<ul><li>Maintain complete knowledge at all times of: All hotel features/services, hours of operation. History of the building, all room types, numbers, layout, decor, appointments and location. All room rates, special packages and promotions. Daily house count and expected arrivals/departures, room availability status for any given day and scheduled daily group activities / VIP’s and all Residence types and features.</li><li>Perform any reasonable task as requested by management.</li><li>Coordinate with relevant associates and department to create a memorable arrival experience.</li><li>Checks in guest in an efficient and friendly manner.</li><li>Checks out guest at end of stay. Ascertains guest satisfaction.</li><li>To offer assistance with hotel room orientation in line with Four Seasons standards and Leading Quality Assurance Standards in a warm friendly manner while using the guest name.</li><li>Have a thorough knowledge of the Front Office systems &amp; processes, such as Opera, Visionline, HotSoS, Key, Mobile App, Mobile key.</li><li>Monitor Arrivals, Departures, Room Extensions, Late check outs, Queue rooms, etc. and communicate them accordingly.&nbsp;</li><li>Have an in-depth knowledge of all our room products in order to perform room assignment.</li><li>Be a “brand ambassador” at all times and ensure brand integrity and clarity are always maintained.</li><li>Daily tasks to include blocking the house, managing queue rooms and communication related to queue rooms, managing traces as well as late check out and early check in requests</li><li>Ensure the hotel is set up for success by appropriately blocking guestrooms and balancing room types to enhance revenue opportunities</li><li>Ensure inventory across Property Management System (Opera) is in balance and take corrective action in the event of variances</li><li>Block VIPs into upgraded room types while allocating the proper number of rooms to be reserved for upgrades performed by the front desk that generate revenue</li><li>Assigne all Suite reservations 3 month in advance</li><li>Manage Out of Order and Out of Service room’s inventory, following up with departments such as Housekeeping, Engineering, and Front Desk and updating Revenue Management team</li><li>Handle guest concerns, special requests, and complaints promptly and effectively, turning challenges into service recovery opportunities.</li><li>Monitor upcoming arrivals and departures to ensure proper room allocation and guest preferences are anticipated.</li></ul>What You Bring<ul><li>Bachelor’s Degree is required.</li><li>Applicants must have European Passport or the legal right to work in Greece.</li><li>Fluency in English is essential. Proficiency in Greek is an advantage.</li><li>Previous experience in a similar role is required.</li></ul>What We Offer<ul><li>Competitive Salary and comprehensive Benefits Package.</li><li>Complimentary Employee Meals, Bus Transportation, Uniform &amp; Laundry Services.</li><li>Ticket Restaurant monthly allowance of €100.</li><li>Complimentary Nights at Four Seasons Hotels &amp; Resorts globally so you can savour this unforgettable moment just like our guests.</li><li>Employee Recognition Program.&nbsp;</li><li>Opportunities for Global Travel through Task Forces and Transfers</li><li>Access to Four Seasons global Training &amp; Development.</li></ul>Schedule &amp; Hours &nbsp;<ul><li>Summer Seasonal Job - 5 working days per week, with 2 days off.&nbsp;</li><li>Schedule is changing every week according to business needs.</li></ul>If you're ready to be part of a season filled with growth, camaraderie, and unforgettable experiences, we want to hear from you!&nbsp;

Front Office Supervisor (Season 2026) REQ10363727

At Four Seasons Astir Palace Hotel Athens (ranked No. 17 in the World’s 50 Best Hotels), we are seeking a highly engaged Front Desk Receptionist for the Season 2026 (minimum 6 or 7 months contract).What You Will Do<ul><li>Maintain complete knowledge at all times of: All hotel features/services, hours of operation. History of the building, all room types, numbers, layout, decor, appointments and location. All room rates, special packages and promotions. Daily house count and expected arrivals/departures, room availability status for any given day and scheduled daily group activities / VIP’s and all Residence types and features.&nbsp;</li><li>Be able to perform all Front office duties during all shifts, morning, evening and night shifts.&nbsp;</li><li>To offer assistance with hotel orientation explaining the hotel facilities including opening times and offerings.</li><li>To offer assistance with hotel room orientation in line with Four Seasons standards and Leading Quality Assurance Standards.</li><li>Have a thorough knowledge of the Front Office systems &amp; processes, such as Opera, Visionline, HotSoS, Key, Mobile App, Mobile key.&nbsp;</li><li>Be familiar and promote hotel products, services and promotions.</li><li>Be able to answer the general queries of reservations and billings.</li><li>Comply and adhere to the Four Seasons company policies.</li><li>Be a “brand ambassador” at all times and ensure brand integrity and clarity are always maintained.</li></ul>What You Bring<ul><li>A High School Diploma or Bachelor’s Degree is required.</li><li>Applicants must have European Passport or the legal right to work in Greece.</li><li>Fluency in English is essential. Proficiency in Greek is an advantage.</li><li>Previous experience in a similar role is an advantage.</li></ul>What We Offer<ul><li>Competitive Salary and comprehensive Benefits Package.</li><li>Complimentary Employee Meals, Bus Transportation, Uniform &amp; Laundry Services.</li><li>Ticket Restaurant monthly allowance of €100.</li><li>Complimentary Nights at Four Seasons Hotels &amp; Resorts globally so you can savour this unforgettable moment just like our guests.</li><li>Employee Recognition Program.&nbsp;</li><li>Opportunities for Global Travel through Task Forces and Transfers</li><li>Access to Four Seasons global Training &amp; Development.</li></ul>Schedule &amp; Hours &nbsp;<ul><li>Summer Seasonal Job - 5 working days per week, with 2 days off.&nbsp;</li><li>Schedule is changing every week according to business needs.</li></ul>If you're ready to be part of a season filled with growth, camaraderie, and unforgettable experiences, we want to hear from you!&nbsp;

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