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At Wolt, we're on a mission to deliver exceptional service experiences globally. Our Global Workforce Management (WFM) team is at the heart of this mission, ensuring we can meet customer needs swiftly and efficiently, no matter where they are. We're looking for a Global Intraday Lead to join our team and drive a unified, global approach to real-time WFM across more than 30 countries.In this high-impact role, you'll be instrumental in shaping how we monitor, manage, and react in real-time. You'll coordinate with over 120 shift leads, establishing standardized processes, tools, and playbooks to maximize service levels and ensure we can recover quickly from any unexpected incidents. Your work will be critical to our success, and you'll collaborate closely with regional WFM leads, global planning teams, and real-time coordinators. You'll also be supported by a robust analytics and product team, ensuring you have the tools and insights you need to succeed.What you’ll be doingDay-to-day in this role you’ll:<ul><li>Monitor and manage real-time performance across 30+ countries to ensure service levels are consistently met</li><li>Act as the primary escalation point for real-time issues requiring global oversight</li><li>Develop and maintain global intraday playbooks, including standardised alerts, thresholds, queue priority strategies, and prescriptive actions</li><li>Define and implement weekly planning frameworks and daily monitoring protocols.</li><li>Create and maintain incident management playbooks to guide speedy responses to outages, service disruptions, and other crises</li><li>Define escalation protocols and provide real-time support to mitigate and recover from incidents</li><li>Train and mentor shift leads and intraday coordinators on best practices and new methodologies</li><li>Conduct intraday governance sessions to review performance and drive continuous improvement</li><li>Partner with analytics and product teams to ensure dashboards, live monitoring tools, and reporting systems support desired outcomes</li><li>Establish governance frameworks, ensuring alignment across regions and consistent execution</li><li>Leverage data to drive decisions and identify trends, opportunities, and areas of improvement</li><li>Establish feedback mechanisms to ensure key real-time observations are integrated into scheduling and planning processes, addressing root causes and solving problems upstream</li><li>Set up observation and coordination mechanisms to enhance teamwork and operational consistency</li></ul>Our humble expectations<ul><li>Extensive experience in workforce management, particularly in intraday or real-time operations at a global scale</li><li>Strong leadership skills with a proven ability to influence and align diverse teams across multiple regions</li><li>Strategic thinker with a deep understanding of WFM tools, metrics, and methodologies</li><li>Excellent problem-solving skills, especially in high-pressure situations</li><li>Data-driven approach with proficiency in BI tools, dashboards, and reporting systems</li><li>Fluency in English</li><li>Outstanding communication and stakeholder management skills</li></ul>

Workforce Management Global Intraday Lead

We are actively looking to recruit the most motivated individuals who bring curiosity, a strong academic foundation, and a desire to pursue a career in Business Consulting and contribute toimpactful projects in Greece and abroad. As a Supply Chain &amp; Operations Consultant, you will collaborate with experienced professionals and contribute to projects that span various industries, building valued relationships with external clients and internal peers by applying your academic background, a consulting mindset and personal skills to deliver meaningful results. At the same time, you will have the opportunity to develop and grow through hands-on experience on a variety of engagements across multiple geographies, working on clients’ sites and EY offices.&nbsp;&nbsp;Your key responsibilities&nbsp;&nbsp;&nbsp;As a Supply Chain &amp; Operations Consultant, you will take part in demanding projects with local, regional and global reach, and you will:&nbsp;<ul><li>Assist in data collection and validation, and perform data analyses applying state of the art AI tools to identify gaps and improvement opportunities to achieve operational excellence, increased resilience and sustainability performance&nbsp;</li></ul><ul><li>Take part in client meetings and interview client stakeholders to understand their business requirements and strategic objectives.&nbsp;</li></ul><ul><li>Document business requirements, develop process flows and design / redesign processes using AI technologies, across logistics &amp; fulfilment, manufacturing, planning and procurement domains, frequently as part of cross-functional EY teams.&nbsp;</li></ul><ul><li>Gather &amp; analyze benchmarks and leading practices from Global &amp; Regional sources of EY network and contribute in defining clients’ future state performance targets.&nbsp;&nbsp;</li></ul><ul><li>Support in the development, design and modeling of innovative future state scenarios for clients’ operations, collaborating with an extended eco-system of internal and external partners.&nbsp;</li></ul><ul><li>Support clients’ in implementing new supply chain strategies, operating models and processes, frequently working on clients’ offices and sites as part of joint EY and client’s teams.&nbsp;</li></ul>&nbsp;Skills and attributes for success&nbsp;&nbsp;&nbsp;<ul><li>Problem solving and critical thinking skills.&nbsp;</li></ul><ul><li>Strong attention to detail with a logical and methodical approach.&nbsp;</li></ul><ul><li>Exceptional organizational and time management skills with the ability to prioritize and complete multiple complex projects under tight deadlines.&nbsp;</li></ul><ul><li>Excellent interpersonal skills and ability to work effectively within a diverse and global team.&nbsp;</li></ul><ul><li>Ability to develop presentations that are clear and of high-quality, translating EY consulting services into meaningful and impactful valued propositions for clients.&nbsp;</li></ul><ul><li>Curiosity and eagerness to learn and apply new technologies and methodologies, staying abreast of the latest developments in emerging AI technologies.&nbsp;</li></ul><ul><li>A passion and motivation to interact with clients and provide them with high quality service.&nbsp;&nbsp;</li></ul><ul><li>A client-service mindset.&nbsp;</li></ul><ul><li>Self-motivation and a proactive attitude toward personal and professional development in Consulting.&nbsp;</li></ul>&nbsp;What we look for&nbsp;<ul><li>Excellent academic background, including a Bachelor and / or Master’s degree in STEM or Business domains, ideally with a specialization in Supply Chain &amp; Operations Management.&nbsp;&nbsp;</li></ul><ul><li>Knowledge of business analysis tools and techniques, for modelling, design or simulation, ideally with relevant certifications&nbsp;&nbsp;</li></ul><ul><li>Advanced proficiency in MS Office applications with relevant trainings, certifications or practical proof of expertise.&nbsp;&nbsp;</li></ul><ul><li>Knowledge, and ideally certification, in using Copilot and / or other GenAI tools will be consider as a strong asset.&nbsp;</li></ul><ul><li>Excellent written and spoken English required; Strong skills in German, Swedish, Norwegian, Danish, or Spanish are a plus.&nbsp;</li><li>Working experience (up to 5 years) in Management Consulting or in business analysis roles in a corporate environment within supply chain &amp; operations management will be considered as a plus.&nbsp;</li></ul>&nbsp;What’s most important is that you’re dedicated to working with your colleagues as part of a high-performing team. You’ll need to demonstrate enthusiasm, high motivation and passion to develop fast in a multinational working environment. You’ll need to thrive in picking up new skills and talents as you go, so natural curiosity, a lot of questions and the confidence to speak up when you see something that could be improved are essential. If you’ve got the right combination of technical knowledge and communication skills, this role is for you.&nbsp;&nbsp;&nbsp;Ideally you ‘ll also have&nbsp;<ul><li>Business Intelligence Tools (PowerBI, TIBCO Spotfire, Tableau or any other relevant tools)&nbsp;</li></ul><ul><li>Network Design tools (e.g. Coupa Supply Chain Guru/ Llamasoft, AnyLogic/Anylogistix or any other relevant tools)&nbsp;&nbsp;</li></ul><ul><li>Logistics design, simulation and modelling tools (e.g., AutoCAD, , FlexSim, Simio).&nbsp;</li></ul><ul><li>Logistics &amp; Fulfilment tools (e.g, WMS, TMS, YMS)&nbsp;</li></ul><ul><li>Supply chain tools to enable transformation in IBP/S&amp;OP, Demand &amp; Supply, Inventory Management, Category Management, Strategic Sourcing or Operational Procurement processes.&nbsp;</li></ul>&nbsp;&nbsp;What we offer you  &nbsp;Ability to Shape your Future with Confidence by:&nbsp;<ul><li>Developing your professional growth:&nbsp;</li></ul><ul><li>You'll have unlimited access to educational platforms, EY Badges and EY Degrees, alongside support for certifications. You will experience personalized coaching and feedback, and gain exposure to international projects, through our expansive global network, empowering you to define and achieve your own success.&nbsp;</li></ul><ul><li>Dive into our innovative GenAI ecosystem, designed to enhance your EY journey and support your career growth. These advanced AI tools will empower you to focus on higher-value work and meaningful interactions, enriching your professional experience like never before.&nbsp;</li></ul><ul><li>Empowering your personal fulfilment: We focus on your financial, social, mental and physical wellbeing.&nbsp;</li></ul><ul><li>Our competitive rewards package, depending on your experience, includes cutting-edge technological equipment, ticket restaurant vouchers, a private health and life insurance scheme, income protection and an exclusive EY benefits club card that provides a wide range of discounts, offers and promotions.&nbsp;</li></ul><ul><li>Our flexible working arrangement (hybrid model) is defined based on your own preferences and team’s needs, and we enjoy other initiatives such as summer short Fridays and an EY Day Off.&nbsp;</li></ul><ul><li>Our commitment to a sustainable way of operating, encourages volunteerism, promotes sustainable practices and offers opportunities for you to create a positive societal impact.&nbsp;</li></ul><ul><li>Our pride lies in working at EY as one of the most recognized employers in Greece through our multiple awards received over the last 3 years (Top Employer, Great Place to Work and Best Workplace in Professional Services &amp; Consulting).&nbsp;</li></ul><ul><li>Fueling an inclusive culture: We prioritize a diverse, equitable and inclusive environment, where you’ll be embraced for who you are and empowered to use your voice to help others find theirs.&nbsp;</li></ul>&nbsp;

Supply Chain & Operations Consultant

<h2>Business Development Officer (Working Abroad)</h2>Limassol / AthensBusiness Development – Business Development /Full-time /HybridApply for this jobBusiness Development Officer&nbsp; Start Your Global Career in Business Development 🌍✈️&nbsp; The Role:&nbsp; Are you an early-career professional looking for an exciting start in the world of business development? Do you want to launch your career in a dynamic, fast-paced industry while living abroad and experiencing new cultures?&nbsp; We’re looking for a driven, energetic, and goal-oriented individual to join our team as a Business Development Officer. This is more than just a job—it’s your chance to build an international career, expand your professional network, and gain hands-on experience in the financial services industry.&nbsp;<h2>The main responsibilities of the position include:</h2><ul><li></li></ul><ul><li>Contribute to the implementation of the company’s market penetration and expansion strategy</li><li>Keep abreast of the latest developments, products, marketing updates and relevant terms and conditions while positively communicating them to the target group</li><li>Keep up-to-date with the market competition and industry related news</li><li>Ensure that a high level of service is provided and client enquiries are dealt with attentively</li><li>Undertake qualitative analysis on statistics to draw useful conclusions for the development of the business</li><li>Perform market data analysis and reporting</li><li>Provide suggestions on system enhancements</li><li>Ensure compliance with the company’s legal guidelines and compliance procedures</li><li>Always act in the best interest of the company and co-operate with the rest of the team to contribute efficiently towards growth and development of the business</li><li>Contribute to team effort by reaching targets and cooperate effectively with other departments as necessary</li><li>Supervise, monitor and coach the local team</li><li>Spend significant time travelling abroad (up to 10 months per year)</li></ul><h2>Main requirements:</h2><ul><li></li></ul><ul><li>Completed Bachelor's Degree in any business-related field&nbsp;</li><li>At least 1 year of relevant experience in a similar role&nbsp;</li><li>Experience within the financial services industry will be considered an advantage</li><li>Fluent knowledge of English and Greek, both orally and written.</li><li>Dynamic, innovative, and target-oriented</li><li>Outstanding communication and interpersonal skills</li><li>Reliable, with integrity of character and strong business acumen</li><li>Very good people management skills</li><li>Very good computer literacy&nbsp;</li></ul><h2>Benefit from:</h2><ul><li></li></ul><ul><li>Attractive remuneration package plus performance related reward</li><li>Private health insurance</li><li>Corporate pension</li><li>Intellectually stimulating work environment</li><li>Continuous personal development and international training opportunities</li></ul><h2>The Hiring Experience: What Awaits You</h2><ul><li></li></ul><ul><li>Let’s Connect – Intro Chat with Talent Acquisition</li><li>Deep Dive – First Interview with Your Future Team</li><li>Bring It to Life – Role-Specific Take-Home Task</li><li>Get Closer – Second Interview with the Future Team</li></ul>All applications will be treated with strict confidentiality! Apply for this job

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workforce management global intraday lead

Wolt Greece

supply chain & operations consultant

EY

business development officer (working abroad)

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