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<ul><li>Process all reservation requests, changes, and cancellations received by phone, fax, or mail.</li><li>Identify guest reservation needs and determine appropriate room type.</li><li>Verify availability of room type and rate.</li><li>Explain guarantee, special rate, and cancellation policies to callers.</li><li>Accommodate and document special requests.</li><li>Answer questions about property facilities/services and room accommodations.</li><li>Follow sales techniques to maximize revenue.</li><li>Input and access data in reservation system.</li><li>Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.</li><li>Follow proper escalation procedures when addressing guest concerns.</li><li>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.</li><li>Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.</li><li>Speak with others using clear and professional language; answer telephones using appropriate etiquette.</li><li>Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.</li><li>Comply with quality assurance expectations and standards.</li><li>Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.</li><li>Perform other reasonable job duties as requested by Supervisors.</li></ul>PREFERRED QUALIFICATIONSEducation: High school diploma or G.E.D. equivalent.Related Work Experience: No related work experience.Supervisory Experience: No supervisory experience.License or Certification: None

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communications and reservations agent

Marriott Bonvoy

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