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We are currently seeking for an experienced Operational Fraud Manager to join our team. In this critical leadership role, you will define the fraud strategy that protects our ecosystem end-to-end, leading the prevention of operational fraud across the business.What you will do<ul><li>Own the company’s fraud KPIs, setting targets and driving a clear, strategic roadmap that reduces risk while supporting sustainable business growth.</li><li>Champion a culture of risk awareness and fraud prevention across the organization by establishing scalable processes, ensuring they are followed consistently, and fostering fraud consciousness at every level.</li><li>Provide regular reporting to executive leadership, delivering actionable insights on fraud trends, operational performance, and emerging risks.</li><li>Identify emerging fraud patterns and translate data-driven insights into effective fraud mitigation rules and system enhancements</li><li>Collaborate closely with Product&nbsp; and Data teams to design, shape, and prioritize the roadmap for fraud-prevention tools and technologies.</li><li>Drive innovation in fraud prevention, staying ahead of industry best practices and integrating new technologies—including AI/ML-powered detection models—into our fraud ecosystem.</li><li>Work closely with DH central teams to align with the global anti-fraud agenda, ensuring the local organization leverages all available capabilities, tools, and enhancements.</li></ul> What you need to be successful <ul><li>5 years of professional experience in fraud prevention, with a proven leadership track record in high-volume e-commerce, delivery, or fintech environments.</li></ul><ul><li>Demonstrated ability to develop and execute a company-wide fraud strategy, translating high-level objectives into a clear, actionable roadmap.</li><li>Strong ownership of fraud KPIs, P&amp;L, or risk-related budgets, with the ability to balance risk mitigation and business growth.</li><li>Exceptional leadership skills, capable of mentoring and scaling a team of fraud analysts and specialists.</li><li>Advanced analytical and strategic thinking, with expertise in interpreting large-scale datasets to identify emerging fraud trends and translate insights into action.</li><li>Outstanding executive communication skills, able to present complex fraud topics to senior leadership with clarity and influence.</li><li>Expertise in fraud-prevention technologies, such as rule engines, case management platforms, and familiarity with AI/ML-driven detection systems.</li><li>Proven ability to design and implement scalable fraud processes and policies.</li><li>Strong cross-functional collaboration skills</li></ul> Who we are efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. What's in it for you <ul><li>We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in! 💰</li><li>We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!</li><li>We take care of you with Private Medical &amp; Life Insurance from day #1 to keep you healthy and safe! 🍎</li><li>We prioritize your mental health 🧠 and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.</li><li>We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!</li><li>Are you a cappuccino lover ☕? Do you desperately want a cookie? Our inhouse cafeteria got you covered!</li><li>If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped!</li><li>We are passionate about exploring, growing &amp; learning and our Global Mobility plan is created to help our people find their purpose around the world! 🌎</li><li>Saving for the future? We’ve got your back! Our Pension Plan helps you invest in tomorrow while you enjoy today! 💼</li></ul>

Operational Fraud Manager

As a Vice President, Client Advisor in Greece you would lead new client acquisition and retention through a broad knowledge of investments, banking, trust services and financial planning. You would also be responsible for the client experience and engaging our resources to deliver a complete wealth management solution.Our Client Advisors are self-starters with a proven track record of success, they are skilled problem solvers who offer specialized advice to clients. You would manage and maintain relationships with clients by earning trust, thoroughly understanding client needs, providing targeted advice, developing thoughtful solutions and delivering an exceptional client experience.Our culture of performance, transparency and partnership is driven by objective, transparent goals and active teamwork to foster success.Job responsibilities:<ul><li>Generate business results and acquire new assets, both from existing client base and new client acquisition&nbsp;</li><li>Advise clients on their overall balance sheet, including asset allocation, investment management, wealth planning, credit and banking needs</li><li>Partner with internal specialists to provide interdisciplinary expertise to clients when needed</li><li>Understand client's goals and objectives to develop and implement investment plan on their overall balance sheet, including holistic asset allocation, investment management, portfolio construction and tactical asset allocation shifts, wealth planning, credit and banking needs</li><li>Ensure that proposed solutions fulfil clients' needs and objectives in the short, medium and long term through a holistic goals based planning approach</li><li>Strictly adhere to all risk and control policies, regulatory guidelines and security measure</li><li>Partner with other Client Advisors in the team in order to maximize the team strength and achieve team goal</li></ul>Required qualifications, capabilities and skills:<ul><li>Significant experience in Private Banking working with ultra high net worth individuals or related fields within financial services&nbsp;</li><li>Previous business development experience with knowledge in profiling, negotiation and asking for referrals proactively</li><li>Dynamic and credible professional who communicates with clarity and has exceptional presentation skills</li><li>Demonstrates strong organizational skills and applies a disciplined and organized approach throughout their business</li><li>Experience or demonstrated understanding of investments, banking and trust concepts including, but not limited to: asset allocation on structured portfolios, managed portfolios, brokerage accounts,&nbsp; portfolio reviews, deposit and loan solutions, basic trust and estate products and identification of wealth planning opportunities&nbsp;</li><li>Strong reputation with an established network</li></ul>Preferred qualifications, capabilities and skills:<ul><li>Asset allocation / multi asset class portfolio or sales experience is favorable</li><li>Chartered Financial Analyst (CFA) is a plus</li><li>Ability to thrive in an internal culture that values innovation, customer service, internal partnership and entrepreneurship</li></ul>

International Private Bank, Client Advisor, Greece, Vice President

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operational fraud manager

efood

international private bank, client advisor, greece, vice president

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