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As a Retail Analytics Senior Specialist, you will play a key role in shaping and supporting the strategic direction of OPAP’s retail network. You’ll contribute to the definition of business objectives, commercial KPIs, and budget planning, while continuously monitoring performance and delivering insightful reports. Additionally, you’ll provide comprehensive analytics and reporting across the entire retail ecosystem, supporting stakeholders at all levels, from agents and Marketing Units to Area Managers, Sales teams, and top management.&nbsp;Your day to day will include:<ul><li>Monitoring retail network KPIs (OPAP stores, Play Stores, indirect channels) and developing Power BI reports (annual, quarterly, monthly, ad-hoc) with detailed performance analysis by region, store, and product.</li><li>Conducting ad-hoc and deep-dive analyses to assess commercial initiatives (e.g., Sports Party, KINO draws).</li><li>Tracking performance and reward schemes to ensure effectiveness.</li><li>Evaluating retail initiatives for impact and alignment with business priorities.</li><li>Ensuring accuracy and stability of reporting tools, combining technical expertise with business understanding.</li><li>Delivering actionable insights that connect data to commercial outcomes.</li><li>Collaborating with the AI team on root cause analysis and predictive modeling and expanding reporting automation using AI capabilities.</li><li>Contributing to the design and evaluation of commercial and credit policies, and reward schemes, recommending improvements.&nbsp;</li><li>Suggesting new initiatives, services, and features to boost retail ROI for partners and OPAP.</li><li>Conducting post-investment appraisals of retail initiatives, evaluating store profitability with Sales and Finance.</li><li>Aligning with BI team to optimize data infrastructure that supports the team's reporting needs.</li></ul>&nbsp;What you need to succeed:<ul><li>Bsc in Management Science &amp; Technology, Management of Information Systems or relevant field</li><li>Master’s in Business Administration, Finance, Economics, Marketing or relevant field</li><li>Hands-on experience in analyzing, visualizing and interpreting data using tools like R / Python / SQL / Power BI / Data Bricks / Microsoft Azure</li><li>Excellent numerical and analytical skills with the ability to interpret data into well-presented, meaningful stories</li><li>Knowledge of basic financial principles</li><li>Experience in predictive analytics, ideally by utilizing automation, ML &amp; AI features</li><li>Strong result &amp; consumer-oriented approach</li><li>Excellent communication and presentation skills in English &amp; Greek</li><li>Good Knowledge of the gaming industry will be considered an asset</li></ul>&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer&nbsp;

Retail Analytics Sr. Specialist (3770)

The role focuses on strategic planning, developing existing and new strategic partnerships, and monitoring their performance indicators, aiming to deliver comprehensive and high-quality services that enhance the advisory nature of the banking relationship. The officer acts as a liaison between external partners and the Bank’s internal units, actively contributing to the achievement of the Unit’s commercial and qualitative objectives.&nbsp;Your key responsibilities will be:&nbsp;<ul><li>Attract and onboard reputable specialized businesses into the Partner Ecosystem.</li><li>Manage and develop a portfolio of partners and business clients, emphasizing the promotion of integrated financing solutions and strengthening their collaboration with the Bank.</li><li>Analyze financial statements and assess clients’ financial data, contributing to the preparation of financing proposals and recommendations for the relevant Credit Committees.</li><li>Coordinate and communicate with internal Units (Credit, Risk, Products, Channels) to ensure smooth implementation of financing and portfolio quality assurance.</li><li>Develop and maintain trust-based relationships with partners and clients, identifying new business opportunities and strengthening collaborations within the Certified Partners Ecosystem.</li><li>Monitor portfolio performance and efficiency to identify risks promptly and propose improvements.</li><li>Organize and conduct informational sessions for selected Small Business Clients.</li><li>Represent the Unit in internal and external meetings, committees, and business events, promoting the collaborative culture and advisory approach of RBB External Networks.</li></ul>&nbsp; You will be a great candidate if you have:<ul><li>Βachelor’s &nbsp;degree in Finance, Business Administration, or a related field (a postgraduate degree will be considered an asset).</li><li>Professional certifications in RBB (Level II) and Insurance Mediation (Type A).</li><li>Professional experience in business financing and financial statement analysis, with the ability to evaluate credit requests and complex financing structures.</li><li>Excellent command of English, proficiency in MS Office, and familiarity with IT systems and banking platforms.</li><li>Analytical thinking and ability to understand business models and financial data.</li><li>Project management skills, ability to coordinate multiple stakeholders, and cross-functional communication.</li><li>Ability to develop commercial relationships and manage external partnerships with professionalism and results orientation.</li><li>Consistency in achieving goals and strong team spirit.</li><li>Flexibility for travel and active presence in the Network and with partners.</li></ul>&nbsp;&nbsp;What’s in it for you: &nbsp;<ul><li>Competitive remuneration. &nbsp;</li></ul><ul><li>Hybrid work: work-life balance through remote and in-office work.    &nbsp;</li></ul><ul><li>Learning &amp; Development: &nbsp;</li></ul>Access Unlimited LinkedIn Learnings, international training methodologies &nbsp;Upskilling, Professional development and career guidance from successful executives.    &nbsp;Identification and Utilization of Talent Pool through a structured Talent Management process.    &nbsp;<ul><li>Wellbeing: &nbsp;</li></ul>Premium Health &amp; Life insurance for you, your partner and/or your family and mental health support.  &nbsp;Pension plan to support your plans and future financial expectations.   &nbsp;Team building &amp; wellbeing activities.   &nbsp;Potential Extra days of annual leave (Winter Bonus).     &nbsp;Engage in volunteering activities through our TeamUp program. &nbsp;<ul><li>Extra Benefits:&nbsp;</li></ul>Exclusive discounts at partner stores.   &nbsp;Staff pricing for banking products.   &nbsp;Nursery and summer camp allowance for your little ones.   &nbsp;


Retail Business Banking External Networks Officer_Accepting Referrals

We are hiring a Channel Management &amp; Strategy Expert to design, refine, and optimize how Nexi Greece sells across direct, indirect, and digital acquisition routes.This is a senior strategy and design role; you will not manage day-to-day sales teams, but you will shape the entire channel architecture to ensure we grow profitably, efficiently, and in line with merchant needs.You will be the internal architect of our commercial engine, working closely with stakeholders from Sales &amp; Alternative Channels Management, Product &amp; Marketing, Pricing &amp; CVM teams while also connecting with peers in other Nexi Group countries to share and adopt best practices.&nbsp;Key Responsibilities1. Channel Strategy &amp; Design<ul><li>Design Nexi’s channel mix across direct sales, alternative partners, retail branches, and digital channels</li><li>Define the role, target segments, and KPIs for each route to market</li><li>Build scalable go-to-market models tailored to merchant needs and channel economics</li><li>Prioritize and roadmap new channel opportunities (e.g., digital onboarding, referral ecosystems)</li></ul>2. Cross-Functional LeadershipPartner with:<ul><li>Head of Product &amp; Marketing to align go-to-market by product type</li><li>Head of Pricing &amp; CVM to calibrate incentives and margin performance by channel</li><li>Alternative Channels Manager to scale or refine partner programs</li><li>Sales Leads to test, validate, and implement channel improvements</li><li>Influence senior stakeholders with data and commercial logic</li></ul>3. Channel Performance Optimization<ul><li>Analyze channel-level performance (conversion, churn, ARPU, cost-to-serve)</li><li>Identify cannibalization, overlap, or gaps in merchant acquisition</li><li>Recommend tactical and strategic actions to improve channel effectiveness</li></ul>4. Execution Support &amp; Enablement<ul><li>Collaborate with sales enablement teams to roll out channel playbooks, lead routing models, training tools</li><li>Support pilots or launches of new channel types with business cases and frameworks</li><li>Monitor pilot results and refine implementation</li></ul>Profile<ol><li>Experience</li></ol><ul><li>8+ years in channel management, go-to-market strategy, or commercial design</li><li>Proven experience in multi-channel sales ecosystems (payments, telco, SaaS, fintech, banking, or retail)</li><li>Strong commercial acumen and analytical skills; can build a P&amp;L model or evaluate ROI scenarios</li><li>Experience working across matrixed organizations or pan-European environments is a plus</li></ul><ol><li>Skills &amp; Mindset</li></ol><ul><li>Strategic thinker with operational sensibility; can zoom out and dive in</li><li>Excellent stakeholder management and ability to influence without authority</li><li>Comfortable with ambiguity, change, and driving structured growth</li><li>Fluent in Greek and English (written and spoken)</li></ul>What’s in it for You?<ul><li>Attractive salary and a competitive benefits package&nbsp;to reward your expertise and contributions&nbsp;</li><li>Tech equipment:&nbsp;Get the tools you need to succeed, including the latest technology to support your work</li><li>Join an international team:&nbsp;Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment&nbsp;</li><li>Grow and develop:&nbsp;Gain hands-on experience and structured training through our&nbsp;PayTech University, designed to accelerate your career and help you reach your full potential</li><li>Work Your Way:&nbsp;Embrace a&nbsp;Hybrid Working Model&nbsp;that offers flexibility and balance between office and remote work</li><li>Stay Healthy, Feel Supported: Comprehensive&nbsp;Medical Plan&nbsp;(Life &amp; Health Insurance) plus an&nbsp;Annual Health Check-Up&nbsp;to keep you at your best.</li><li>Support That Cares:&nbsp;Access to our&nbsp;Company Blood Bank, because we believe in taking care of each other.&nbsp;</li><li>Daily Comforts:&nbsp;Receive&nbsp;Ticket Restaurant Vouchers&nbsp;to make your lunch breaks more enjoyable. Enjoy free coffee on premises.</li><li>Connect &amp; Celebrate:&nbsp;Join us for&nbsp;Corporate Events&nbsp;that foster team spirit, celebrate achievements, and make work fun.</li></ul>&nbsp;

Channel Management & Strategy Expert

We are on the lookout for a proactive and strategically minded Regional Co-op Marketing Supervisor to join our fast-paced Marketing team. This role acts as a key liaison between our internal marketing function and the portfolio of brands we represent. You will be responsible for cultivating strong brand partnerships, aligning marketing strategies, securing co-op budgets, and delivering integrated campaigns that drive visibility and commercial impact. All actions and negotiation should be implemented in all Region (4 countries).As part of a multibrand retail organization, you will work closely with both internal stakeholders and external brand partners to ensure consistent messaging, timely campaign execution, and optimal brand exposure across all consumer touchpoints.&nbsp;Key Responsibilities<ul><li>Brand Relationship Management: Establish and maintain strong relationships with key brand partners, ensuring open communication and mutual understanding of marketing goals, product launches, and brand positioning.</li><li>Lead the development, planning, coordination, and execution of joint marketing campaigns aligned with the annual MarCom strategy and promotional calendar.</li><li>Responsible for execution E2E on all new drops or campaigns deriving from brands execution E2E (production, photo shooting, instore materials etc).</li><li>Align internal marketing plans with brand calendars to ensure timely and impactful communication, product storytelling, and market activations.</li><li>Stay up to date on upcoming product launches and brand strategies by attending presentations, briefings, and regular meetings with brand partners.</li><li>Negotiate, secure, and manage co-op marketing budgets from brands, ensuring maximum return on investment and brand visibility.</li><li>Work closely with internal teams such as Digital, Retail, Visual Merchandising, and Buying to ensure cohesive 360° campaign rollouts.</li><li>Create and coordinate all briefs for the relevant teams or external companies.</li><li>Track and evaluate the effectiveness of brand campaigns, providing regular reports and recommendations for optimization.</li><li>Plan and execute in-store and external events or activations in collaboration with agencies and brand partners.</li></ul>&nbsp;Required Qualifications &amp; Experience<ul><li>Bachelor’s degree in Μarketing, Communications, Business Administration, or a related field.</li><li>3–5 years of experience in a marketing or brand partnerships role, preferably in retail or FMCG environments.</li><li>Proven experience in managing co-op marketing initiatives or collaborating directly with external brands.</li><li>Strong project management skills with the ability to handle multiple campaigns simultaneously.</li><li>Excellent communication and negotiation skills.</li><li>Detail-oriented with a solution-driven mindset.</li><li>Proficiency in MS Office and digital marketing tools.</li><li>Fluent in English, both written and spoken.</li></ul>&nbsp;What we offer<ul><li>Competitive Compensation: Attractive salary, bonus scheme, private health insurance, and other benefits to support your well-being.</li><li>Growth &amp; Development: We invest in your professional development with continuous learning opportunities, mentorship programs, and clear career progression paths.</li><li>Employee Discounts: Enjoy generous discounts at all FOURLIS Group brands – INTERSPORT, IKEA, Foot Locker, Holland &amp; Barret.</li><li>Inclusive Culture: We celebrate diversity and are dedicated to creating an inclusive environment where everyone feels welcome and respected.</li><li>Work from-home flexible policy.</li></ul>&nbsp;Apply now and become part of our journey into a bold new era!

Regional Co-op Marketing Supervisor

As an In-Store Communications Sr. Specialist, you'll revolutionize in-store experiences with cutting-edge digital tools and interactive solutions to captivate customers and elevate store performance. You’ll Create impactful customer journeys with In Store Touchpoints that drive engagement, elevate store performance, and unlock new monetization opportunities through Retail Media Networks.&nbsp;Your day to day will include:<ul><li>Assisting with in-store marketing initiatives and campaigns to boost market impact and customer appeal.</li><li>Executing immersive experiences to enhance customer engagement.</li><li>Creating content for in Store touchpoints (Digital screens etc) and adapting Brand Campaigns into in store commercial communication messages.</li><li>Adapting key visuals into valuable content for screens, audio, and interactive formats. Treating in-store screens as performance channels, optimizing loops by mission and moment (entrance acquisition, dwell engagement, point-of-sale impulse).</li><li>Establishing content taxonomy and mission-based frameworks for Digital touchpoints (Screens).</li><li>Working closely with Marketing, Product, Brand, and external partners (agencies, vendors, tech providers) to deliver creative and execution excellence.</li><li>Developing multimedia content (video) per the commercial plan.</li><li>Supporting brief development and communication with advertising agencies.</li><li>Creating reports on marketing impact on retail KPIs.</li><li>Define and implement operating standards for in-store communication touchpoints, ensuring alignment with brand guidelines and commercial objectives.</li></ul>What you need to succeed:<ul><li>5+ years of professional experience in Communications/Marketing/Retail Marketing</li><li>BSc in Marketing, Communications, or related field</li><li>Sound knowledge of marketing operations and standards</li><li>Experience in creative &amp; high-quality digital material development</li><li>Strong problem-solving skills</li><li>Experience in highly-matrixed or complex organizations is a plus</li><li>Proficient in Microsoft Office (Word, PowerPoint, Excel)</li><li>Excellent English &amp; Greek (written and oral)</li></ul>&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer

In-Store Communications Sr. Specialist (3832)

SingularLogic, a Space Hellas Group member and a Certified Great Place to Work®&nbsp; 2025, is a leading provider of Enterprise Software and Digital Integrated Solutions &amp; Services for large organizations in both the private and public sectors.The opportunityWe are looking for a motivated and Εxperienced&nbsp;SAP MM Professional&nbsp;to join our dynamic SAP team and lead the engagement effort of providing high-quality and value-adding consulting solutions for our customers, in the Public &amp; Private Sector. You will oversee end-to-end project lifecycles at different stages - from problem definition to diagnosis to solution design, development and deployment, applying SAP best practices in the MM area including S/4HANA.Main ResponsibilitiesTeam Leadership<ul><li>Guide and support the SAP MM team to enhance productivity, collaboration, and technical expertise.</li><li>Manage resource allocation, recruitment support, and performance development activities.</li><li>Provide mentorship and ensure consistent application of best practices.</li></ul>Service Delivery<ul><li>Lead customer projects within your area of expertise, ensuring quality outcomes and timely delivery.</li><li>Design and implement SAP MM solutions that align with business objectives.</li><li>Oversee team deliverables and support consultants across project phases.</li></ul>Technical &amp; Methodological Excellence<ul><li>Stay current with SAP technologies, Cloud innovations, and modern development frameworks.</li><li>Promote continuous improvement and adoption of efficient delivery methodologies.</li></ul>Customer Engagement<ul><li>Act as a trusted advisor by leading workshops, analyzing requirements, and proposing effective solutions.</li><li>Represent the SAP team in client discussions and ensure alignment with strategic goals.</li></ul>Requirements<ul><li>University Degree in Computer Science, Information Systems, or Business Operations related fields, such as Business Administration, Financials &amp; Supply Chain</li><li>10+ years of experience, as a Senior MM Consultant and/or SAP Consulting Manager/Team Leader, in the SAP Consulting business</li><li>Hands on, technical expertise in SAP Material Management</li><li>Highly proficient in MS Office Suite (Word, Outlook, Microsoft Project, PowerPoint and Excel) and other team collaboration tools</li><li>Willingness to travel for client meetings and projects as required, in Greece and abroad</li></ul>Nice to have:<ul><li>Multiple Industry exposure (e.g. Retail, Banking, Insurance, FMCG, Manufacturing etc)</li><li>Professional certifications (Project Management methodologies, ITIL, SAP certifications etc)</li></ul>Soft Skills<ul><li>Excellent communication and interpersonal skills, customer-centric mindset</li><li>Excellent verbal, written and presentational skills in both Greek and English; other languages will be considered a plus</li><li>Team player with ability to work effectively in multi-task environment under tight deadlines</li><li>Team Management skills</li><li>Fan of well-structured and disciplined way of work</li></ul>We offer<ul><li>Attractive remuneration package (depending on experience)</li><li>Personal Development &amp; Training program</li><li>Laptop and relevant equipment</li><li>Private health insurance</li><li>Friendly working environment</li><li>Work/life balance</li><li>Hybrid work&nbsp;model</li></ul>All applications will be treated with strict confidentiality

Senior SAP MM Consultant

As a Customer Experience Specialist, you'll design and enhance interactions that meet customer needs, boost satisfaction, and drive loyalty. Ready to elevate customer experiences and make a real impact?&nbsp;Your day to day will include:<ul><li>Supporting the execution of customer experience strategy in line with the Retail team goals</li><li>Participating in the development of&nbsp;yearly plans for new initiatives, features and journeys based on facts analysis, business goals and compliance framework&nbsp;</li><li>Assisting in the proposal of performance targets, KPIs, and supporting&nbsp;daily operations to enhance customer satisfaction and experience</li><li>Assessing market and customer insights to drive actionable improvements and supporting the development of product content, mechanics and payouts</li><li>Developing and monitoring analytical reports on performance, identifying areas for improvement and proposing solutions</li><li>Collaborating with marketing teams to shape campaigns and GTM plans that elevate customer experience</li><li>Performing market visits to review how commercial actions are translated to customer experience</li><li>Providing input for new features, participating in User Acceptance Testing (UAT), and monitoring product performance</li><li>Suggesting CRM tactics and loyalty programs to increase customer engagement and enhance brand experience</li></ul>&nbsp;What you need to succeed:&nbsp;<ul><li>BSc in Marketing, Economics, Business Administration, Economics or relevant field. MSc in relevant topic is desirable</li><li>3+ years of relevant experience in a similar product marketing within Gaming, FMCG, Telecoms, Banking</li><li>Familiarity with Sportsbook will be considered as a plus</li><li>Business acumen with customer centric mentality and creativity&nbsp;</li><li>Solid understanding of marketing and product promotion techniques&nbsp;</li><li>Very good communication and presentation skills</li><li>Good analytical and problem-solving skills</li><li>Solid sales analysis skills (reporting, deep dives, correlations, etc.)</li><li>Teamwork attitude with excellent interpersonal skills</li></ul>&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer

Customer Experience Specialist - Community (3768)

We are seeking a Manager - Data Science Consultant to join EPAM, ideal for leaders with a strong mathematics background and a passion for hands-on work in Data Science, AI and ML.The remote option applies only to the Candidates who will be working from any location in Greece.Responsibilities<ul><li>Discover, envision and land Data Science, AI and Machine Learning opportunities with EPAM teams and clients</li><li>Lead cross-functional teams through understanding business challenges and defining solutions leveraging AI, Data Science, Machine Learning and MLOps</li><li>Work with clients to deliver AI Products that provide value to end-users</li><li>Participate in EPAM competencies development and contribute to new and existing offerings in AI, Data Science, ML and MLE</li><li>Bring creative engineering approaches to deliver practical applications of Machine Learning</li><li>Collaborate with the DevOps practice on infrastructure and release planning</li></ul>Requirements<ul><li>3+ years of hands-on experience in core Data Science and knowledge of advanced domains such as Computer Vision, NLP or Advanced Analytics</li><li>Experience in consulting, including exploring business problems and converging them to applied AI technical solutions, as well as expertise in pre-sales and solution definition</li><li>Experience delivering applied AI from concept to production, familiarity with MLOps and Data, design of Data Analytics platforms, data engineering and technical leadership</li><li>Track record of delivering complex AI-empowered programs in a leadership position and experience managing and growing teams to scale Data Science, AI and ML capability</li><li>Excellent communication skills, drive for problem-solving and creative solutions, high EQ</li><li>Knowledge of Python, Databricks or Azure ML</li><li>Background in Big Data technologies such as Hadoop, Spark or Hive</li><li>Skills in AWS, Docker or Kubernetes</li><li>Proficiency in databases including PL SQL, HQL or Mongo</li><li>Familiarity with Google Vertex AI or similar platforms</li></ul>Nice to have<ul><li>Expertise in one or more business domains such as CPG, Retail, Financial Services, Insurance or Healthcare/Life Science</li></ul>We offer<ul><li>For your comfortable work:<ul><li>Remote and hybrid work opportunities</li><li>Option to work from our centrally located office in Athens</li><li>Corporate laptop provided</li><li>Option to work on your own device</li><li>Private health insurance</li><li>Meal vouchers / restaurant tickets</li><li>My Benefit card (264€/year)</li><li>Monthly public transportation card</li></ul></li><li>For your growth:<ul><li>Global and diverse client portfolio, large-scale projects, and trendy technologies</li><li>Diverse multicultural, multi-functional, and multilingual work environment</li><li>Opportunity to contribute to internal and open-source products</li><li>Outstanding career development opportunities with a transparent career path and a roadmap to accelerate your journey</li><li>Possibility to create a Personal Development Plan from the first day in the company</li><li>Numerous opportunities for self-development: hard &amp; soft skills internal training courses, mentoring programs, and unlimited access to LinkedIn Learning courses, external e-Libraries</li><li>Certification opportunities</li><li>Knowledge-sharing with colleagues from EPAM's global tech and non-technical communities</li><li>Language courses</li></ul></li></ul>

Manager - Data Science Consultant

We are looking for a Head of Direct Banking Quality Assurance to join our External Networks and Alternative Channels team.&nbsp;By joining this role, you’ll be part of the Retail Banking Network holding a key management role and will be responsible for leading a cross-functional team.&nbsp; Your role is pivotal in ensuring service excellence across all Direct Banking units, including Europhone Banking, Self-Service Terminals, Telemarketing, and Hybrid Sales.The role ensures:<ul><li>Customer interactions across all units consistently meet high standards of service, professionalism, and compliance,</li><li>Service quality is monitored, evaluated and continuously improved through structured QA frameworks,</li><li>Training has been performed timely, with high quality material both physically and through eLearning courses</li><li>Operational risks related to customer communication and self-service channels (ATM, APS, etc.) are identified and mitigated proactively,</li><li>Processes across all channels are aligned with Eurobank’s strategic goals and regulatory obligations,</li><li>Customer feedback is systematically captured and translated into actionable improvements, &nbsp;</li><li>Internal stakeholders are supported with insights (KPIs, reports, audits) that drive decision-making,</li><li>Cross-functional alignment is maintained across units to ensure consistent service delivery and project execution.</li></ul>&nbsp;Your key responsibilities will be:<ul><li>Lead, mentor, and develop the QA team.</li><li>Design and implement a comprehensive quality assurance framework across all sub-units.</li><li>Oversee monitoring activities, including call evaluations, mystery shopping, and customer feedback analysis.</li><li>Foster collaboration with business units, product owners, and operations to ensure process and service standard alignment.</li><li>Define and track quality KPIs and customer experience metrics.</li><li>Coordinate internal audits and prepare for regulatory reviews, contract renewals, and operational risk assessments.</li><li>Promote a culture of service excellence through structured training programs and continuous feedback.</li><li>Work with operational teams to enhance customer touchpoints and streamline processes.</li><li>Contribute to projects aimed at improving customer experience and service automation.</li></ul>&nbsp;You will be a great candidate if you have:&nbsp;&nbsp;<ul><li>Bachelor’s degree in Business Administration, Economics, or related field (Master’s degree is a plus).</li><li>Proficiency in English (written and spoken).</li><li>Minimum 5 years of experience in a QA leadership role, preferably in banking or telecommunications.</li><li>Strong understanding of service management principles (SLAs, KPIs, NPS, First Contact Resolution, Customer Effort Score).</li><li>Passion for building a customer-centric culture across all contact points.</li><li>Experience with Contact Centers and/or Digital Banking channels.</li><li>In-depth knowledge of QA methodologies, monitoring tools, and best practices.</li><li>Proven leadership skills with the ability to manage diverse teams and drive performance through measurable goals.</li><li>Excellent communication and collaboration skills, with experience in training delivery.</li><li>High analytical capability and attention to detail.</li><li>Familiarity with knowledge management tools.&nbsp;What’s in it for you:&nbsp;&nbsp;<ul><li>Competitive remuneration. &nbsp;</li></ul><ul><li>Hybrid work: work-life balance through remote and in-office work.    &nbsp;</li></ul><ul><li>Learning &amp; Development: &nbsp;</li></ul><ul><li>Access Unlimited LinkedIn Learnings, international training methodologies &nbsp;</li></ul><ul><li>Upskilling, Professional development and career guidance from successful executives.    &nbsp;</li></ul><ul><li>Identification and Utilization of Talent Pool through a structured Talent Management process.    &nbsp;</li></ul><ul><li>Wellbeing: &nbsp;</li></ul><ul><li>Premium Health &amp; Life insurance for you, your partner and/or your family and mental health support.  &nbsp;</li></ul><ul><li>Pension plan to support your plans and future financial expectations.   &nbsp;</li></ul><ul><li>Team building &amp; wellbeing activities.   &nbsp;</li></ul><ul><li>Potential Extra days of annual leave (Winter Bonus).     &nbsp;</li></ul><ul><li>Engage in volunteering activities through our TeamUp program. &nbsp;</li></ul><ul><li>Extra Benefits:&nbsp;</li></ul><ul><li>Exclusive discounts at partner stores.   &nbsp;</li></ul><ul><li>Staff pricing for banking products.   &nbsp;</li></ul><ul><li>Nursery and summer camp allowance for your little ones.   &nbsp;</li></ul></li></ul>

Head of Direct Banking Quality Assurance

As part of Artificial Intelligence practice, you will combine AI &amp; ML with data, analytics and automation under a bold strategic vision to transform business in a very pragmatic way, sparking digital metamorphoses. There will never be a typical day and you will continuously learn and grow. The opportunities to make a difference within exciting client initiatives are unlimited in the ever-changing technology landscape. You will be part of a global team of data scientists, data engineers, and experts in AI &amp; ML, who are highly collaborative taking on today’s biggest, most complex business challenges across a range of industries. Responsibilities:<ul><li>Understand and shape client requirements; translate them into actions that will be used to drive Data Science components, design and configuration (data model, advanced analytics, consumption/visualization)</li><li>Accountable for the design, development and delivery of Data Science &amp; ML solutions, working with data science, engineering and operations teams</li><li>Lead a team of 5-8 people, working in a multicultural environment with fixed deadlines and changing priorities</li><li>Contribute to internal R&amp;D and business development activities through AI &amp; ML expertise</li><li>Provide thought leadership, best practices, and standards on advanced analytics &amp; ML techniques</li><li>Drive understanding and decision making from data through the intersection of business, analytics, and design.</li><li>Act as Project Lead in client Scrums and lead the delivery of Data Science projects in Marketing, Customer &amp; Sales Analytics.</li><li>Present and create appropriate documentation to communicate with and educate stakeholders.</li><li>Influence &amp; inspire the team with the technical expertise on Data Science &amp; Cloud solutions and the soft skills required for stakeholder management, setting the correct expectations</li><li>Create project plans, including resourcing &amp; expenses. Ability to turn quickly the brilliant ideas into plan with clear actions and expectations</li></ul>QualificationWHO WE’RE LOOKING FOR?<ul><li>BSc and MSc or PhD in Computer Science, Statistics, Mathematics, Engineering, Physics or related science field from a well-established University</li><li>Minimum of 7+ years of proven working experience in Data Science &amp; ML areas, leading a team of 5-8 people</li><li>Solid theoretical and hands-on knowledge of Econometrics, Statistics, Data Mining, Machine Learning &amp; AI concepts</li><li>Exceptional programming skills in Data Science scripting: Python / R / Scala / Julia); knowledge of&nbsp;Java and/or C/C++ would be considered a plus</li><li>Experience with Cloud Technologies (MS Azure, GCP, AWS)</li><li>Understanding of ML lifecycle and hands-on experience with ML Ops</li><li>Working under an Agile Framework with CICD principles</li><li>Exceptional analytical and critical thinking skills with&nbsp;demonstrated ability to think strategically; turn data into effective strategies and drive results</li><li>Ability to communicate results effectively and explain technical methodologies in non-technical audience</li><li>Ability to work as a team player in multinational project teams</li><li>Fluency in English (verbal and written)</li><li>All male candidates should have fulfilled their military obligations</li><li>Considered a plus (not a prerequisite):</li><li>Familiarity with Deep Learning concepts &amp; tools (H2O, TensorFlow, PyTorch, Keras, Theano, etc.)</li><li>Experience in SQL and interpretation of large databases (via tools such as Hive, Spark, NiFi, HBASE, HDFS, Kafka, Kudu would be an asset)</li><li>Visualization tools (Power BI, Tableau)</li><li>Experience in international markets and familiarity with FMCG, Retail or Energy/ Recourses/ Utilities etc. industries</li></ul>WHAT´S IN IT FOR YOU?<ul><li>Competitive salary and benefits, including but not limited to: life/health insurance, performance based bonuses, monthly vouchers, company car (depending on management level), flexible work arrangements, employee share purchase plan, TEA Accenture, parental leave, paid overtime (if needed) and various corporate discounts</li><li>Continuous hard and soft skills training &amp; development through global platforms &amp; local academy</li><li>Career coaching and mentorship to help you manage your career and develop professionally</li><li>Ongoing strengths and skills based evaluation process</li><li>Various opportunities to develop your career across a spectrum of clients, industries and projects</li><li>Diverse and inclusive culture</li><li>Corporate citizenship initiatives (access to volunteering opportunities, charity work ec.)</li><li>Under our Brain Regain initiative, extra relocation benefits may apply</li></ul>

Data Science Manager (Athens)

As a&nbsp;Salesforce Solution Architect&nbsp;at EPAM Salesforce Practice you will have an opportunity to work closely with business, gather business requirements, get root business needs, design and communicate a solution, breakdown features and estimate them.You will document the architectural design, lead a development process, and track changing requirements. Our Salesforce team is spread out in multiple locations. We are using Agile methodologies and delivery innovative solutions based on industry and technology best practices. We work with different industries and delivery Salesforce solutions for retail, media, healthcare, finance, information services, and other industries.The remote option applies only to the Candidates who will be working from any location in Greece. #LI-DNI#LI-VC3Responsibilities<ul><li>Design technical solutions to meet both functional and non-functional requirements, ensuring quality and timely delivery</li><li>Communicate with business partners to understand and define requirements, delivering efficient and innovative solutions</li><li>Collaborate with various technology teams, including Architecture, Development, Testing, and others, to define scalable, sustainable, and elegant technical solutions leveraging Salesforce technologies</li><li>Lead the development team in designing and implementing solutions aligned with standards, best practices, and quality assurance techniques</li><li>Establish and enhance development standards and processes</li><li>Develop and maintain in-depth knowledge of functionalities and solution architecture</li><li>Deliver detailed technical designs, which include POC/MVP, prototyping, and comprehensive documentation throughout the SDLC process</li><li>Build strong, effective relationships with key business and technology stakeholders</li><li>Address and resolve defects identified in planned releases or production environments</li><li>Support Salesforce platform management activities, including app evaluations, profile and organizational hierarchy design, system integration, capacity planning, and SLA metrics definition</li><li>Promote and enable best practices, governance protocols, and solution patterns for customizations and configurations on Salesforce platforms</li></ul>Requirements<ul><li>Over 8 years of combined IT experience</li><li>At least 2 years of architecture experience across various Salesforce clouds, such as Sales, Service, and Digital Experience</li><li>Over 3 years of development experience on the Salesforce platform, including Apex, LWC, Aura, and Automations</li><li>Proficiency in Salesforce technologies, including clouds, offerings, custom development, integration, and patterns</li><li>Strong hands-on expertise in the software development life cycle</li><li>Active Salesforce certifications, with Application and System Architect certifications being strongly preferred</li><li>Proficiency in web development is a plus</li><li>Knowledge of and familiarity with JavaScript frameworks is a plus</li><li>Knowledge of data integration tools and background in integrating Salesforce with business systems such as ETL, CPQ, marketing automation, and reporting (strongly preferred)</li><li>Experience with Agile development methods and practices</li><li>Flexibility to foster new ideas and concepts</li><li>Capability to mentor and coach team members</li><li>Strong problem-solving skills and the ability to collaborate across functions in dynamic environments, both as part of a team or individually</li><li>Excellent written, presentation, and verbal communication skills tailored for client-facing engagement</li><li>English proficiency at an Upper-Intermediate (B2) level or higher</li></ul>We offer<ul><li>For you:<ul><li>Remote and hybrid work opportunities</li><li>Option to work from our centrally located office in Athens</li><li>Corporate laptop provided</li><li>Option to work on your own device</li><li>Private health insurance</li><li>Meal vouchers / restaurant tickets</li><li>My Benefit card (additional benefit card from Edenred of 22€ per month (264€ per year)</li><li>Monthly transportation card for those located in Athens to use public transportation to visit the office and/or clients</li></ul></li><li>For your growth:<ul><li>Global and diverse client portfolio, large-scale projects, and trendy technologies</li><li>Diverse multicultural, multi-functional, and multilingual work environment</li><li>Opportunity to contribute to internal and open-source products</li><li>Outstanding career development opportunities with a transparent career path and a roadmap to accelerate your journey</li><li>Possibility to create a Personal Development Plan from the first day in the company</li><li>Numerous opportunities for self-development: hard &amp; soft skills internal training courses, mentoring programs, and unlimited access to LinkedIn Learning courses, external e-Libraries</li><li>Certification opportunities</li><li>Knowledge-sharing with colleagues from EPAM's global tech and non-technical communities</li><li>Language courses</li></ul></li></ul>EPAM strives to provide its global team of over 61,700 professionals in more than 55 countries with opportunities for professional growth from day one of collaboration. Our colleagues are the source of EPAM's success, so we value cooperation, strive to always understand our clients' business and aim for the highest quality standards. No matter where you are, you will join a dedicated, diverse community that will help you realize your potential to the fullest

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