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Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a&nbsp;French-English Customer Success Account Manager&nbsp;&nbsp;working onsite in Athens, Greece you’ll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Greece says it all!What You’ll be DoingAre you passionate about driving customer success and maximizing sales opportunities? Do you thrive on building relationships with decision-makers and uncovering new ways to grow business value? If you’re looking to combine strategic thinking, product expertise and a customer-focused mindset – this role is for you!During a Typical Day, You’ll<ul><li>Find prospects to engage with to understand their business needs and provide tailored product recommendations and drive revenue</li><li>Conduct research on customer contracts and history using platforms like Sales Navigator and ZoomInfo to uncover upselling and cross-selling opportunities&nbsp;</li><li>Deliver product demonstrations and create customer-specific use cases to highlight the value of the solutions&nbsp;</li><li>Manage your pipeline effectively, providing accurate updates to management on progress and forecasts&nbsp;</li><li>Collaborate with internal teams to resolve customer issues and expand product adoption across solutions. &nbsp;&nbsp;</li><li>Cultivate and nurture long-term customer relationships, understanding business objectives, advising customers.</li></ul>What You Bring to the Role<ul><li>Excellent verbal and written communication skills in French and English</li><li>1+ years of Outbound sales experience, with focus on prospecting, lead qualification, negotiation, objection handling, generating new business opportunities, upselling and cross selling</li><li>Strong understanding of cloud-based solutions and subscription models</li><li>Proven ability to uncover and engage decision-makers, identify customer needs and close deals over various channels such as phone, email, and social media&nbsp;</li><li>Ability to manage a high-volume pipeline and meet weekly, daily and monthly sales targets</li><li>Ability to analyze customer data and market trends to identify growth opportunities</li><li>Confidence in presenting to and advising C-suite decision makers</li></ul>What You Can Expect<ul><li>Monday - Friday work week (no weekend shifts!)</li><li>Supportive of your professional development, career growth initiatives and opportunities</li><li>An inclusive culture and community minded organization where giving back is encouraged</li><li>A global team of curious lifelong learners guided by our company values.</li><li>Ask us about our paid time off (PTO) and wellness and healthcare benefits including private insurance, medical and dental).</li><li>And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you.</li><li>Visit https://mybenefits.ttec.com for more information.</li><li>Hundreds of free courses to support your career growth wherever that may take you.</li></ul>A Bit More About Your RoleAs a Customer Success Account Manager your daily responsibilities will encompass prospecting, proactively engaging with book of business accounts, qualifying opportunities, and skillfully closing deals. Additionally, you will have the opportunity to leverage your expertise to upsell and cross sell to our valued existing clients, driving additional revenue and fostering long-term relationships. And we know that you bring with you the one necessary ingredient that can’t be taught – a curious and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.You'll report to Team Lead or Sales Manager. You'll play an essential role in our sales cycle by qualifying leads and initiating contact with potential customers.

French-English Customer Success Account Manager

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a&nbsp;Spanish-English Customer Success Account Manager&nbsp;&nbsp;working onsite in Athens, Greece you’ll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Greece says it all!What You’ll be DoingAre you passionate about driving customer success and maximizing sales opportunities? Do you thrive on building relationships with decision-makers and uncovering new ways to grow business value? If you’re looking to combine strategic thinking, product expertise and a customer-focused mindset – this role is for you!During a Typical Day, You’ll<ul><li>Find prospects to engage with to understand their business needs and provide tailored product recommendations and drive revenue</li><li>Conduct research on customer contracts and history using platforms like Sales Navigator and Zoom Info to uncover upselling and cross-selling opportunities&nbsp;</li><li>Deliver product demonstrations and create customer-specific use cases to highlight the value of the solutions&nbsp;</li><li>Manage your pipeline effectively, providing accurate updates to management on progress and forecasts&nbsp;</li><li>Collaborate with internal teams to resolve customer issues and expand product adoption across solutions.&nbsp;&nbsp;</li><li>Cultivate and nurture long-term customer relationships, understanding business objectives, advising customers.</li></ul>What You Bring to the Role<ul><li>Excellent verbal and written communication skills in Spanish and English</li><li>1+ years of Outbound sales experience, with focus on prospecting, lead qualification, negotiation, objection handling, generating new business opportunities, upselling and cross selling</li><li>Strong understanding of cloud-based solutions and subscription models</li><li>Proven ability to uncover and engage decision-makers, identify customer needs and close deals over various channels such as phone, email, and social media&nbsp;</li><li>Ability to manage a high-volume pipeline and meet weekly, daily and monthly sales targets</li><li>Ability to analyze customer data and market trends to identify growth opportunities</li><li>Confidence in presenting to and advising C-suite decision makers</li></ul>What You Can Expect<ul><li>Monday - Friday work week (no weekend shifts!)</li><li>Supportive of your professional development, career growth initiatives and opportunities</li><li>An inclusive culture and community minded organization where giving back is encouraged</li><li>A global team of curious lifelong learners guided by our company values.</li><li>Ask us about our paid time off (PTO) and wellness and healthcare benefits including private insurance, medical and dental).</li><li>And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you.</li><li>Visit https://mybenefits.ttec.com for more information.</li><li>Hundreds of free courses to support your career growth wherever that may take you.</li></ul>A Bit More About Your RoleAs a Customer Success Account Manager your daily responsibilities will encompass prospecting, proactively engaging with book of business accounts, qualifying opportunities, and skillfully closing deals. Additionally, you will have the opportunity to leverage your expertise to upsell and cross sell to our valued existing clients, driving additional revenue and fostering long-term relationships. And we know that you bring with you the one necessary ingredient that can’t be taught – a curious and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.You'll report to Team Lead or Sales Manager. You'll play an essential role in our sales cycle by qualifying leads and initiating contact with potential customers.

Spanish-English Customer Success Account Manager

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a&nbsp;German-English Customer Success Account Manager&nbsp;&nbsp;working onsite in Athens, Greece you’ll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Greece says it all!What You’ll be DoingAre you passionate about driving customer success and maximizing sales opportunities? Do you thrive on building relationships with decision-makers and uncovering new ways to grow business value? If you’re looking to combine strategic thinking, product expertise and a customer-focused mindset – this role is for you!During a Typical Day, You’ll<ul><li>Find prospects to engage with to understand their business needs and provide tailored product recommendations and drive revenue</li><li>Conduct research on customer contracts and history using platforms like Sales Navigator and ZoomInfo to uncover upselling and cross-selling opportunities&nbsp;</li><li>Deliver product demonstrations and create customer-specific use cases to highlight the value of the solutions&nbsp;</li><li>Manage your pipeline effectively, providing accurate updates to management on progress and forecasts&nbsp;</li><li>Collaborate with internal teams to resolve customer issues and expand product adoption across solutions.&nbsp;&nbsp;</li><li>Cultivate and nurture long-term customer relationships, understanding business objectives, advising customers.</li></ul>What You Bring to the Role<ul><li>Excellent verbal and written communication skills in German and English</li><li>1+ years of Outbound sales experience, with focus on prospecting, lead qualification, negotiation, objection handling, generating new business opportunities, upselling and cross selling</li><li>Strong understanding of cloud-based solutions and subscription models</li><li>Proven ability to uncover and engage decision-makers, identify customer needs and close deals over various channels such as phone, email, and social media&nbsp;</li><li>Ability to manage a high-volume pipeline and meet weekly, daily and monthly sales targets</li><li>Ability to analyze customer data and market trends to identify growth opportunities</li><li>Confidence in presenting to and advising C-suite decision makers</li></ul>What You Can Expect<ul><li>Monday - Friday work week (no weekend shifts!)</li><li>Supportive of your professional development, career growth initiatives and opportunities</li><li>An inclusive culture and community minded organization where giving back is encouraged</li><li>A global team of curious lifelong learners guided by our company values.</li><li>Ask us about our paid time off (PTO) and wellness and healthcare benefits including private insurance, medical and dental).</li><li>And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you.</li><li>Visit https://mybenefits.ttec.com for more information.</li><li>Hundreds of free courses to support your career growth wherever that may take you.</li></ul>A Bit More About Your RoleAs a Customer Success Account Manager your daily responsibilities will encompass prospecting, proactively engaging with book of business accounts, qualifying opportunities, and skillfully closing deals. Additionally, you will have the opportunity to leverage your expertise to upsell and cross sell to our valued existing clients, driving additional revenue and fostering long-term relationships. And we know that you bring with you the one necessary ingredient that can’t be taught – a curious and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.You'll report to Team Lead or Sales Manager. You'll play an essential role in our sales cycle by qualifying leads and initiating contact with potential customers.

German-English Customer Success Account Manager

We are looking for an experienced DevOps Engineer to support our product expansion both locally and internationally.About the Role: We are seeking a skilled DevOps Engineer to join our team and help manage our infrastructure, automation, and deployment pipelines.The main responsibilities of the role will include managing continuous integration and development pipelines, setting up and maintaining virtual infrastructure, automating processes, ensuring redundancy and scalability, monitoring production infrastructure, and implementing backup and disaster recovery processes.Key ResponsibilitiesCI/CD Pipeline Management<ul><li>Oversee continuous integration and deployment (CI/CD) processes using GitLab.</li></ul>Infrastructure Management<ul><li>Design, configure, and manage virtualized infrastructure using platforms such as Proxmox, while leveraging configuration management and Infrastructure as Code tools like Ansible and Terraform.</li><li>Containerization and orchestration technologies, including Docker and Kubernetes.</li></ul>Networking and Security<ul><li>Configure and maintain domains, tunnels, proxies, VPNs and Zero Trust Network configurations.</li></ul>Monitoring and Recovery<ul><li>Monitor production infrastructure with health checks, service supervisors, and metrics and log monitoring, supported by well-configured alerting and backup and disaster recovery procedures.</li></ul>Requirements Educational requirementsCandidates must have a Bachelor’s degree in Information and Communication Technologies, Computer Science, Electrical &amp; Computer Engineering or an equivalent field.Essential technical skills<ul><li>Strong foundation n Linux administration, scripting and command-line usage in server environments.</li><li>Hands-on proficiency with at least one major cloud provider (such as AWS, Microsoft Azure, or Google Cloud Platform).</li><li>Familiarity with at least one scripting/programming language (Bash, Python or Go)</li><li>Experience with virtualization technologies and hypervisors, such as Proxmox or VMware, for managing and maintaining virtualized server environments</li></ul>Additional Skills<ul><li>Excellent verbal and written communication skills in English, with the ability to collaborate effectively across diverse teams.</li><li>Native or fluent proficiency in Greek, both written and spoken is mandatory.</li><li>Strong sense of initiative, accountability, and ownership of tasks and outcomes.</li><li>Excellent problem-solving skills, with strong attention to detail and the ability to handle complex technical challenges.</li><li>Good project management and organizational skills, with the ability to multitask and meet deadlines.</li><li>Familiarity with Agile methodologies and a DevOps culture is considered a plus.</li></ul>Benefits<ul><li>Highly competitive salary, reviewed upwards on a regular basis, based on performance</li><li>Remuneration based on your experience and skills</li><li>Participation in state-of-the-art and large-scale projects</li><li>Personal and professional development, amongst industry experts</li><li>Continuous learning</li><li>Modern workspace, at a very good location</li><li>Dynamic team with fresh ideas</li></ul>

DevOps Engineer

Intellectica is recruiting an&nbsp;Engineering &amp; Services Development Manager&nbsp;on behalf of a subsidiary of a group of companies with over 20 years of experience in electricity generation and supply from Renewable Energy Sources. The subsidiary is a fast-growing technology company based in Athens, Greece, leading innovation in the sustainable mobility sector through cutting-edge EV charging infrastructure and digital services. Reporting directly to the CEO, the successful candidate will be responsible for leading the development of the company’s core digital platform and service offerings, managing the Platform Development &amp; Services team — including software engineers and product/service managers — and shaping the company’s technical roadmap.Key activities and responsibilities of this role include:<ul><li>Developing and executing the product and services strategy across the EV solutions portfolio</li><li>Designing commercial specifications for new offerings, both in-house and through strategic partnerships</li><li>Conducting user and market research to enhance platform functionality and user experience</li><li>Introducing innovative technology solutions for public charging and connected devices</li><li>Defining business and technical requirements to support product planning and commercial alignment</li><li>Designing the platform’s system architecture using service-oriented and cloud-native principles</li><li>Overseeing the implementation of technical solutions, ensuring quality, security, and scalability</li><li>Embedding cybersecurity principles throughout the software development lifecycle</li><li>Establishing and maintaining CI/CD pipelines, automated testing, and debugging processes</li><li>Leading and mentoring cross-functional engineering and services teams to drive performance and innovation</li><li>Ensuring continuous technical training and skills development across the team</li><li>Providing day-to-day technical guidance and problem-solving support to software engineers</li><li>Collaborating with external partners to integrate third-party EV chargers and technologies into the platform</li><li>Aligning platform development with commercial objectives and strategic EV partnerships</li><li>Monitoring and managing project delivery timelines and budgets</li><li>Tracking and reporting performance against key KPIs (e.g., platform uptime, user satisfaction, market growth, issue resolution speed)</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s degree in Computer Science, Engineering or a related field</li><li>At least 5 years of experience in a similar managerial role, combining software development and technical leadership</li><li>Proven experience in leading cross-functional teams and managing platform or service development roadmaps</li><li>Strong coding background in Python and JavaScript</li><li>Solid experience with modern cloud environments (e.g., Azure, AWS) and cloud-native technologies</li><li>Familiarity with operating systems, databases, DevOps practices, and deployment pipelines</li><li>Strong understanding of software quality assurance, system security, and cyber-resilience standards</li><li>Fluent in both English and Greek</li></ul>Core competencies of a successful candidate:<ul><li>Strong leadership and project management skills</li><li>Adaptability to evolving technology trends</li><li>Strategic and analytical thinking and decision-making ability</li><li>Innovation-focused and results-oriented</li><li>An engineering mindset above all</li></ul>

Engineering & Services Development Manager int-0305

As an e-Commerce Operations Manager, you will play a critical role in developing and scaling e-Commerce Operations within our Warehouse. By combining strong warehouse operations management with e-Commerce expertise, you will help build a robust, scalable, and customer-centric fulfillment operation aligned with Pet City’s quality standards and growth plans. Your strong organizational, problem-solving, and cross-functional collaboration skills—together with your hands-on experience in Warehouse and e-Commerce Operations and, of course, your love for pets—will help you thrive in this role!&nbsp;Key Responsibilities:• Manage the day-to-day operations of the e-Commerce Warehouse, ensuring smooth execution across Fulfillment, Last Mile, and Stock teams• Assign daily tasks, monitor team productivity, and ensure optimal workforce utilization• Ensure timely order fulfillment and strict adherence to agreed SLAs (Service Level Agreements)• Implement, monitor, and continuously improve Standard Operating Procedures (SOPs), ensuring consistency, quality, and operational excellence• Track, analyze, and improve key operational KPIs (productivity, order accuracy, on-time delivery, cost per order)• Act as a key point of contact between Warehouse Operations and the e-Commerce team, contributing to the development of the e-Commerce function within the warehouse• Collaborate closely with Customer Experience (CX) and Commercial teams to resolve operational issues impacting customer satisfaction• Identify inefficiencies, and improvement opportunities across processes, systems, and workflows• Support the development, training, and coaching of teams on processes, systems, and performance standards• Ensure compliance with Pet City’s quality standards, safety rules, and operational guidelinesRequirements:• Bachelor’s degree in Business Administration, Supply Chain, Logistics, Operations Management, or a related field• Minimum 3–5 years of experience in Warehouse Operations, Fulfillment, or e-Commerce Operations• Strong hands-on warehouse experience is essential; this role requires daily presence on the warehouse floor• Solid understanding of e-Commerce fulfillment operations (order picking, packing, last mile delivery, returns)• Experience working with KPIs, SLAs, and performance management• Familiarity with WMS, ERP systems, and operational reporting tools• Strong collaboration skills and ability to work cross-functionally with e-Commerce, CX, and Commercial teams• Strong organizational, problem-solving, and decision-making skills• Proactive mindset with a strong focus on continuous improvement and process development• Ability to work in a fast-paced, dynamic environment and manage operational complexity&nbsp;What we offer💶Competitive compensation package🎓Opportunities to learn and grow within a dynamic and fast-growing company💼Friendly and collaborative working environment💊Special prices and discounts on healthcare, well-being, and insurance packages through our network of partners🩺 Private health insurance coverage🏷️Employee discounts on our products and services🚀Your professional and personal success is our commitment

e-Commerce Operations Manager

We are looking for a Key Account Manager to join our high-caliber team, with a primary role in developing and managing clients around e-invoicing solutions.Your contribution to the success of the team:<ul><li>Develop new business and manage key accounts through long-term strategic relationships</li><li>Identify new sales opportunities and market prospects</li><li>Accurately forecast monthly and quarterly sales performance and achieve revenue targets</li><li>Participate in contract negotiations to secure favorable terms</li><li>Capture customer feedback to drive product improvements and new offerings</li><li>Maintain strong knowledge of the market, competition, and industry trends</li><li>Support commercial activities during RFI/RFP processes</li><li>Collaborate closely with Professional Services to ensure high-quality proposals and delivery</li><li>Ensure exceptional customer service and maintain a strong professional company image</li></ul>Your Qualifications &amp; Competencies<ul><li>Bachelor’s or Master’s degree in Business Administration, Marketing, Information Systems, or a related field</li><li>Minimum of 3 years of experience in Sales, preferably in the IT industry (Business Software Solutions)</li><li>Understanding of B2B sales techniques and strategies within the software industry</li><li>Excellent verbal and written communication skills in both Greek and English</li><li>Ability to build and maintain strong professional relationships with B2B clients</li><li>Strong presentation and product demonstration skills</li><li>Results-driven mindset with a strong focus on achieving targets</li><li>Ability to work independently as well as collaboratively within a team</li></ul>Your Benefits:We are growing our team with the vision of having top performers who contribute directly to the growth of the company. As a result, we offer:💰Competitive remuneration package&nbsp; ❤️Private health insurance plan&nbsp; 🏠Hybrid working model💯Opportunity to work alongside people who are always eager to mentor&nbsp; 🚍Transportation with company’s bus from central stations&nbsp; 📖 Funded training &amp; development opportunities&nbsp; 🥪Catering food services

Key Account Manager

Ο κάτοχος της θέσης θα αναφέρεται στον Manager του Τμήματος Συντήρησης Μηχανών Παραγωγής και Συσκευασίας, εξασφαλίζοντας την ομαλή λειτουργία του εξοπλισμού παραγωγής και συσκευασίας φαρμάκων, την εφαρμογή του πλάνου προληπτικής συντήρησης και την αντιμετώπιση και αποκατάσταση βλαβών του εξοπλισμού τηρώντας πάντα τους κανόνες GMPs και Υγιεινής και Ασφάλειας του εργοστασίου.&nbsp;Βασικές Αρμοδιότητες:&nbsp;1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Παρακολουθεί και διασφαλίζει την εύρυθμη λειτουργία του μηχανολογικού εξοπλισμού των χώρων Παραγωγής και Συσκευασίας του εργοστασίου Ενεσίμων που περιλαμβάνει παρασκευαστικές μηχανές και δίκτυα (αντλίες, εναλλάκτες θερμότητας, εγκαταστάσεις CIP/SIP), κλιβάνους αποστείρωσης, γεμιστικές μηχανές αμπουλών και φιαλιδίων, μηχανήματα ελέγχου και ακεραιότητας αμπουλών, συσκευαστικές μηχανές φιαλιδίων.2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Εκτελεί και εφαρμόζει το πλάνο προληπτικής συντήρησης των μηχανών Παραγωγής και Συσκευασίας του Εργοστασίου, σύμφωνα με το πρόγραμμα και τις οδηγίες συντήρησης, ενημερώνοντας και τα απαραίτητα έντυπα συντήρησης.3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Εξασφαλίζει την ομαλή λειτουργία και αποκατάσταση των μηχανών μετά από βλάβη. Εξετάζει τυχόν ενέργειες για την αποφυγή επαναληψιμότητας της βλάβης και ενημερώνει τον Προιστάμενο του για αυτές.4.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Συμμετέχει και υλοποιεί τις προτάσεις βελτίωσης λειτουργίας των μηχανών με σκοπό την εξασφάλιση/ βελτίωση της ποιότητας των παραγόμενων προϊόντων.5.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Φροντίζει για τις χωρίς καθυστερήσεις ολοκλήρωση των απαραίτητων ενεργειών ως προς τα “CAPA ACTIONS” όπως έχουν καταγραφεί στις αντίστοιχες λίστες.6.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Παρακολουθεί και ελέγχει την ύπαρξη ικανοποιητικής ποσότητας ανταλλακτικών στην αποθήκη και ενημερώνει τον Προιστάμενο του για την απαραίτητη προμήθεια αυτών..7.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Διαχειρίζεται τα τεχνικά εγχειρίδια του εξοπλισμού.8.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Φροντίζει για την ολοκλήρωση διορθωτικών / προληπτικών ενεργειών σε συνεννόηση με τον Προιστάμενο του και τον Διευθυντή του Τμήματος.9.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ενημερώνει άμεσα τον Προϊστάμενο του για επισφαλείς καταστάσεις που αφορούν την Υγιεινή και Ασφάλεια εξοπλισμού και Προσωπικού του εργοστασίου.&nbsp;Απαραίτητα Προσόντα:&nbsp;1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Πτυχίο ΤΕΙ Μηχανολόγου ή Ηλεκτρολόγου Μηχανικού η Μηχανικού Αυτοματισμών.2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Από 2- 5 χρόνια σε βιομηχανία. Προυπηρεσία σε βιομηχανία τροφίμων ή φαρμάκων θα θεωρηθεί πρόσθετο προσόν3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Καλή γνώση Αγγλικών4.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Γνώση χειρισμού Η/Υ5.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ικανότητα αντίληψης βλαβών και troubleshooting6.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Kαλή γνώση μηχανολογικού σχεδίου ή/και ηλεκτρολογικού σχεδίου,7.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Iκανότητα διαχείρισης εναλλακτικών σχεδίων για την αποκατάσταση προβλημάτων.8.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Συνέπεια,9.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Προσανατολισμός στην Υγιεινή και Ασφάλεια Προσωπικού και Εγκαταστάσεων&nbsp;

Technician Production & Packaging

Your potential has a place here with TTEC’s award-winning employment experience. As a&nbsp;Team Supervisor, Commercial Onboarding &amp; Operationsworking onsite in Athens, Greece, you’ll be a part of bringing humanity to business. #experienceTTEC&nbsp;Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Greece says it all!&nbsp;What You’ll be DoingJoin our team and play a key role in delivering a one-stop shop for commercial customers of all sizes. Our mission is to increase their uptime and productivity by integrating vehicles, software, charging, and service solutions. The Team Supervisor will lead and empower a dedicated team responsible for the accurate and efficient setup, provisioning, and enrollment of new and existing Commercial customers. This role is paramount in ensuring operational excellence and maintaining the highest level of data integrity. Beyond initial setup, a critical aspect of this position involves overseeing the meticulous quality checking of account creation submissions, verifying correct contract terms, product configurations, and customer billing account details. This precision is key to driving exceptional customer satisfaction, ensuring the correct connection of products to customer accounts, and is essential for the rapid realization of the value proposition that the client offers. The successful candidate will be a hands-on leader who drives process adherence, continuous improvement, team development, and fosters strong cross-functional and global collaboration to deliver superior customer experience from the initial customer account creation and onboarding phase.During a Typical Day, You’ll·Oversee the daily workflow, prioritization, and assignment of tasks related to account setup, provisioning, and enrollment for Commercial customers, ensuring timely and accurate completion of requests·Lead, coach, mentor, and manage a team of agents, fostering a high-performance culture focused on accuracy, efficiency, and customer satisfaction in all onboarding and provisioning activities.·Implement, monitor, and continuously refine quality control checks on all Sales-related orders and customer account setups. Partner effectively with external stakeholders to ensure impeccable order accuracy and data integrity before service delivery, minimizing errors and preventing delays.·Develop, maintain, and enforce comprehensive global desk procedures and up-to-date work instructions. Drive initiatives to optimize existing processes, ensuring the team consistently utilizes the most efficient and effective methods to enhance customer account creation and Onboarding experience.·Ensure the team develops and maintains a strong, current understanding of all systems and tools critical for customer account creation and onboarding and enablement with Ford Pro Products and Services, including but not limited to Salesforce. Act as a subject matter expert and provide guidance on system utilization.·Serve as the primary escalation point for complex account creation and enrollment issues. Lead collaborative resolution efforts by engaging directly with Technical Support, Product Owners, Sales Managers, and other key stakeholders to ensure smooth execution and swift problem resolution.·Set clear performance expectations, conduct regular performance reviews, identify training needs, and provide constructive feedback. Track key performance indicators (KPIs) related to customer account creation efficiency, accuracy, and customer satisfaction, generating reports for management and recommending strategic improvements.What You Bring to the Role·Minimum of 3 years of experience in customer operations, onboarding, or a related field, with at least 2 years in a supervisory or team lead role.·Demonstrated experience in managing processes related to account setup, provisioning, and enrollment, preferably within a commercial or B2B technology/automotive environment.·Proven track record of implementing and managing quality control processes to ensure high accuracy.·Familiarity with Software as a service, telematics, or fleet management solutions is a significant advantage.·Proficiency with CRM systems (e.g., Salesforce) and other relevant provisioning tools.·Excellent verbal and written communication and interpersonal skills, with the ability to collaborate effectively across diverse internal and external teams.What You Can Expect&nbsp;·Knowledgeable, encouraging, supporting and present leadership·Career-growth and lots of learning opportunities for aspiring minds·An inclusive culture and community minded organization where giving back is encouraged·A global team of curious lifelong learners guided by our company values and excellent sales, product and systems training and continuous individualized coaching·And yes… all the competitive compensation, performance-based bonus opportunities and the benefits you’d expect and maybe a few that might pleasantly surprise you

Team Supervisor, Commercial Onboarding & Operations

We’re looking for an experienced, execution-driven Operations Excellence Director to own the end-to-end excellence agenda for Service Operations. You will set the multi-year roadmap and lead cross-functional execution across cost &amp; policy governance (refunds/compensation), fraud strategy, process and automation, experience analytics, data infrastructure &amp; insights, and workforce/BPO partnership strategy—improving customer/vendor/rider experience while protecting unit economics and reducing operational risk.What you’ll be doing Business Processes &amp; Automations<ul><li>Own Service Ops process excellence: end-to-end SOPs, escalation frameworks, quality loops, and process documentation standards.</li><li>Manage the tools, systems, and integrations used by Service Ops, ensuring they are effective, scalable, and reliable.</li><li>Own Help Center flows and self-serve process optimization in partnership with Product/UX/Content.</li><li>Lead automation initiatives (workflow, routing, templates/macros, AI/assist tooling where relevant) with clear ROI.</li></ul>Experience Analytics<ul><li>Lead analysis of user, vendor, and rider experience, identifying pain points and translating insights into prioritized initiatives.</li><li>Drive cross-functional programs (Ops, Product, Commercial, CX, Logistics) to improve experience and reduce contacts.</li><li>Build a clear voice-of-customer / voice-of-operations mechanism (themes, root causes, decision logs).</li></ul>Fraud Management<ul><li>Own and continuously optimize compensation and refund policies, including governance, thresholds, approvals, and auditability.</li><li>Manage the Service Ops P&amp;L levers linked to refunds/compensation (e.g., incidence reduction, partner chargebacks/recoveries, adherence gaps).</li><li>Define and execute the fraud strategy: detect, prevent, investigate, and close policy/tool gaps that enable abuse.</li><li>Partner closely with Legal, Risk, Finance, Product, and Ops to ensure policies are fair, compliant, and economically sound.</li></ul>Service Operations Data &amp; Analytics<ul><li>Own the Service Ops data infrastructure and reporting layer: dashboards, pipelines, metric definitions, and business logic governance.</li><li>Ensure data is trusted and usable (single source of truth, consistent KPIs, strong QA and documentation).</li><li>Provide insights and decision support for Service Ops leadership, including forecasting inputs, efficiency deep-dives, and performance narratives.</li></ul>Workforce &amp; BPO Partnerships Strategy<ul><li>Own the in-house vs BPO split strategy and the operating model behind it.</li><li>Lead BPO vendor performance management, contract renewals, pricing negotiations, onboarding of new vendors (incl. procurement process), and regular BPO business reviews.</li><li>Ensure BPOs operate as a seamless extension of in-house teams (SOPs, quality standards, coaching, governance, escalation, knowledge management).</li></ul>Leadership &amp; people management<ul><li>Lead multiple teams through managers, building a high-performing culture with strong accountability.</li><li>Set clear priorities, operating rhythms (QBRs/MBRs), and performance standards across all sub-pillars.</li><li>Develop talent: succession planning, capability building (analytics, process excellence, vendor management, fraud/risk), and strong stakeholder presence.</li></ul> What you need to be successful <ul><li>10+ years in Operations Excellence / Service Operations / Process Excellence / Strategy &amp; Ops (high-volume environments preferred).</li><li>Proven ownership of cost levers: refunds/compensation governance, leakage reduction, productivity, savings delivery.</li><li>Strong process excellence toolkit: SOP governance, process redesign, continuous improvement methods.</li><li>Tooling &amp; automation: systems ownership, integrations, Help Center/self-serve optimization.</li><li>Data &amp; analytics fluency: KPI design, dashboard requirements, metric governance, data quality.</li><li>BPO/vendor management: pricing/commercials, SLAs, QBRs, onboarding, negotiations.</li><li>Strong Microsoft Office skills (Excel, PowerPoint, Outlook).</li><li>Exceptional communication (written, verbal, presentations).</li><li>Strategic prioritization and structured problem-solving; strong judgment and ownership.</li><li>Senior stakeholder influence and cross-functional leadership.</li><li>People leadership: coaching, accountability, talent development.</li><li>Comfort with ambiguity and fast-paced, scaling environments; collaborative and hands-on.</li></ul>Nice to have<ul><li>Project Management certification, such as Prince PMI 2.</li><li>Fraud/risk program exposure in a digital marketplace environment.</li><li>Experience with Help Center / self-serve strategy and contact-deflection programs.</li><li>Familiarity with modern CX tooling ecosystems (CRM/ticketing, QA, knowledge base, workforce tools, BI stack).</li></ul>

Operations Excellence Director

Are you a Counter Manager in fast moving sector with strong retail &amp; people leadership skills and a proven track record? Are you ready to work with the fastest growing cosmetics brand in the world?&nbsp;If YES is the answer, these will be some key milestones of your day-to-day “working life”:&nbsp;The Counter Manager will be based in NYX PM Counter, and shall be employed on a full time basis. The most important goal of the Counter Manager is to motivate and inspire the entire team to achieve the store productivity goals! The role’s most fascinating part is described below:&nbsp;<ul><li>Assumes overall responsibility of the counter.</li><li>Demonstrates desired behaviors for staff including a passion for beauty and self-expression, driving sales, handling difficult and/or complicated sales, cash management, inventory control and follow up with customers.</li><li>Ensure company standards are met for store and associate appearance at all times. Enforces all company policies and procedures, including health, safety, and security.</li><li>Plans, coordinates, and executes all merchandising direction, campaigns, and sales promotions.</li><li>Prioritizes, plans, and adjusts schedules as necessary to maximize sales: is responsible for the staff planning.</li><li>Hires to the needs of the business, actively helping the Area Sales Manager to recruit to ensure open positions are filled quickly.</li><li>Coaches team in the moment, providing consistent and constructive feedback. Manages and assesses staff performance through consistent feedback, coaching, development plans, and performance appraisals.&nbsp;</li><li>Ensures staff is trained and knowledgeable in beauty, product, customer service, merchandising and operations: Counter Manager is in charge of the training of team.</li><li>Regularly communicates with Area Sales Manager to discuss strengths, opportunities, and trends in business.</li><li>Identifies opportunities to drive traffic into the store through community and/or industry events.</li><li>Creates customer loyalty and creates and maintains relationships with community</li><li>Participate cross functionally with the company’s plans and programs as a strategic partner, with a perspective of the impact on people.</li><li>Builds the necessary network with makeup schools and other professionals, in order to build the pro community in the local area.</li><li>Follows local events and identifies opportunities for collaboration.&nbsp;&nbsp;</li></ul>&nbsp;&nbsp;WE ARE LOOKING FOR:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;3-5 years of professional experience in the management of a retail store, preferably with a heavy customer traffic·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;A proven people management and leadership track record·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;A first degree in management or in a related area of study would be an asset!·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Excellent use of MS Word and Excel·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;The excellent command of the English language is a must·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;A strategic line of thought and a solid business understanding·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proven ability to solve independently moderate to complex issues that may come up·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Flexible and showing initiative with a minimum guidance·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Excellent planning and organizational skills·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Passion for beauty!&nbsp;

NYX PM Counter Manager

We are looking for a Sales Manager to join our Client Travel team in Athens and reach / overachieve our targets for new and existing business. Your daily routine will include looking for prospects that will fit our target accounts and mastering your outreach strategies to sky rocket conversion rate (you will be equipped with a sales engagement platform).&nbsp;As we drive growth at an incredible pace, we hire driven talents who enjoy freedom in choosing how to redefine success and pushing our boundaries.YOURDAILYADVENTURESWILLINCLUDE:<ul><li>Our Sales team is the engine that steers new customer acquisition and engagement across Europe: our salespeople can do it all from prospecting to acquisition. They conquer markets with a value based solution oriented approach and use their know-how to grow our customer base at environmentally friendly rocket speed 🚀</li><li>This role is predominantly field based and you will be meeting clients face to face to make them fall in love with our solution. You will run the onboarding process to make sure Freenow’s technology helps our clients in their day to day business.&nbsp;</li><li>Be involved in product improvements and work on marketing strategies&nbsp;</li><li>Last but not least you will manage your portfolio of existing clients including relationship meetings, look for cross and upsell opportunities as well as monitor their booking behaviour closely.&nbsp;</li></ul>TOBESUCCESSFULINTHISROLE:<ul><li>2+ years of sales experience with proven track record of reaching / overachieving sales targets (knowledge of hospitality industry desirable but not a must)</li><li>Love being on the move</li><li>Understand how your activities are impacting your sales quota</li><li>You can make data driven decisions</li><li>Enjoy speaking and meeting new people and you know how to engage with them</li><li>Relish getting to know your customers to then collaborate with internal teams to improve our products for them</li><li>Use coaching opportunities and self reflection to master your sales skills</li><li>Fluent with Greek and you have at least B2 English level</li></ul>BENEFITS&amp;PERKSINANUTSHELL:<ul><li>Flexible working arrangements</li></ul><ul><li>LinkedIn Learning</li></ul><ul><li>Sabbatical &amp; special leave policies</li></ul><ul><li>WeRoad partnership</li></ul><ul><li>Birthday, 24th + 31st December off</li></ul><ul><li>Short term EU work policy</li></ul><ul><li>Mobility Credit</li></ul><ul><li>Health Insurance</li></ul><ul><li>Employee assistance program</li></ul>&nbsp;&nbsp;Plus more local benefits depending on your work location!

Client Travel Sales
Manager

At Wolt, we're on a mission to deliver exceptional service experiences globally. Our Global Workforce Management (WFM) team is at the heart of this mission, ensuring we can meet customer needs swiftly and efficiently, no matter where they are. We're looking for a Global Intraday Lead to join our team and drive a unified, global approach to real-time WFM across more than 30 countries.In this high-impact role, you'll be instrumental in shaping how we monitor, manage, and react in real-time. You'll coordinate with over 120 shift leads, establishing standardized processes, tools, and playbooks to maximize service levels and ensure we can recover quickly from any unexpected incidents. Your work will be critical to our success, and you'll collaborate closely with regional WFM leads, global planning teams, and real-time coordinators. You'll also be supported by a robust analytics and product team, ensuring you have the tools and insights you need to succeed.What you’ll be doingDay-to-day in this role you’ll:<ul><li>Monitor and manage real-time performance across 30+ countries to ensure service levels are consistently met</li><li>Act as the primary escalation point for real-time issues requiring global oversight</li><li>Develop and maintain global intraday playbooks, including standardised alerts, thresholds, queue priority strategies, and prescriptive actions</li><li>Define and implement weekly planning frameworks and daily monitoring protocols.</li><li>Create and maintain incident management playbooks to guide speedy responses to outages, service disruptions, and other crises</li><li>Define escalation protocols and provide real-time support to mitigate and recover from incidents</li><li>Train and mentor shift leads and intraday coordinators on best practices and new methodologies</li><li>Conduct intraday governance sessions to review performance and drive continuous improvement</li><li>Partner with analytics and product teams to ensure dashboards, live monitoring tools, and reporting systems support desired outcomes</li><li>Establish governance frameworks, ensuring alignment across regions and consistent execution</li><li>Leverage data to drive decisions and identify trends, opportunities, and areas of improvement</li><li>Establish feedback mechanisms to ensure key real-time observations are integrated into scheduling and planning processes, addressing root causes and solving problems upstream</li><li>Set up observation and coordination mechanisms to enhance teamwork and operational consistency</li></ul>Our humble expectations<ul><li>Extensive experience in workforce management, particularly in intraday or real-time operations at a global scale</li><li>Strong leadership skills with a proven ability to influence and align diverse teams across multiple regions</li><li>Strategic thinker with a deep understanding of WFM tools, metrics, and methodologies</li><li>Excellent problem-solving skills, especially in high-pressure situations</li><li>Data-driven approach with proficiency in BI tools, dashboards, and reporting systems</li><li>Fluency in English</li><li>Outstanding communication and stakeholder management skills</li></ul>

Workforce Management Global Intraday Lead

The Sr R&amp;D Compliance Officer will report to the R&amp;D Compliance Manager and will be responsible for documenting and monitoring the implementation of the Quality Assurance System, with the aim of ensuring product quality and achieving the objectives of the Department. The role requires strong coordination and communication skills with both internal departments and external partners/suppliers, ensuring compliance with applicable regulatory requirements (GMP, ISO, etc.).The position includes responsibilities covering the entire R&amp;D Department (Analytical/Formulation, CMC), as it will support both manufacturing sites (Pikermi &amp; Keratea).&nbsp;Responsibilities:·&nbsp;&nbsp;&nbsp;&nbsp; Drafting, reviewing, and revising procedures and SOPs related to the Department·&nbsp;&nbsp;&nbsp;&nbsp; Participation in the implementation of new systems and programs (or projects) related to product quality·&nbsp;&nbsp;&nbsp;&nbsp; Management of deviations and change controls·&nbsp;&nbsp;&nbsp;&nbsp; Preparation, issuance, and monitoring of the implementation/execution of corrective and/or preventive action plans (CAPAs)·&nbsp;&nbsp;&nbsp;&nbsp; Coordination and documentation of Cleaning Validation studies·&nbsp;&nbsp;&nbsp;&nbsp; Implementation of the personnel training process·&nbsp;&nbsp;&nbsp;&nbsp; Monitoring the implementation of the Validation Master Plan·&nbsp;&nbsp;&nbsp;&nbsp; Audit preparation and conducting internal audits·&nbsp;&nbsp;&nbsp;&nbsp; Submission of proposals to improve the Department’s operations·&nbsp;&nbsp;&nbsp;&nbsp; Collaboration with involved departments for the implementation of the Quality Management System (QMS) procedures·&nbsp;&nbsp;&nbsp;&nbsp; Responsibility for compliance with Health and Safety rules, in accordance with applicable legislation&nbsp;Technical Skills:·&nbsp;&nbsp;&nbsp;&nbsp; Knowledge of &nbsp;GMP's, Health and Safety requirements·&nbsp;&nbsp;&nbsp;&nbsp; Ability to write and review Procedures / Policies / Files / Instructions / Certificates / Protocols·&nbsp;&nbsp;&nbsp;&nbsp; Languages·&nbsp;&nbsp;&nbsp;&nbsp; Software Tools (Microsoft, QMS)·&nbsp;&nbsp;&nbsp;&nbsp; Audit Management Skills&nbsp;Required Qualifications/:·&nbsp;&nbsp;&nbsp;&nbsp; University Degree in Chemistry, Pharmacy, or in a relevant scientific discipline·&nbsp;&nbsp;&nbsp;&nbsp; At least 2 years of experience in a similar role·&nbsp;&nbsp;&nbsp;&nbsp; Fluent in English and Greek·&nbsp;&nbsp;&nbsp;&nbsp; Advanced computer skills (PC literacy)·&nbsp;&nbsp;&nbsp;&nbsp; Strong organizational and time-management skills·&nbsp;&nbsp;&nbsp;&nbsp; Team spirit and effective communication skills·&nbsp;&nbsp;&nbsp;&nbsp; Strong sense of responsibility with excellent attention to detail·&nbsp;&nbsp;&nbsp;&nbsp; FDA/ Anvisa experience will be considered as an asset

Senior R&D Compliance Officer

BestPrice is a leading discovery, research and price comparison platform at the forefront of e-commerce. With over 4 million visitors per month, it currently features 3.800+ merchants and is entering a new and exciting growth phase. As part of its development plan, it is seeking to hire a Sales Associate. We are looking for a motivated and customer-oriented individual to join our sales team as a Sales Associate. In this role, you will be responsible for supporting our existing clients, training new clients, assisting with business development, and handling the day-to-day needs of the sales department. Key Responsibilities<ul><li>Provide excellent customer service to existing clients, including answering questions, resolving issues, and upselling products and services.</li><li>Train new clients on our products and services, and help them get the most out of them.</li><li>Assist the Account Manager with business development, including prospecting new clients, qualifying leads, and closing deals.</li><li>Handle the day-to-day needs of the sales department, including managing the CRM system, generating reports, and preparing presentations.</li></ul>Requirements<ul><li>Minimum 1-2 years of experience in a sales or customer service role.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to work independently and as part of a team.</li><li>Solid presentation skills.</li><li>Proactive with a strong drive to succeed.</li><li>Fluency in both Greek and English.</li></ul>Benefits<ul><li>A relaxed and modern workplace environment.</li><li>The opportunity to be part of a growing and leading digital team in Greece.</li><li>Private Health Care insurance plan.</li></ul>

Sales Associate

As a Lead Generation Specialist (m/f/d) you play an important role of our Sales Team to open up the Greek market for our own Security Software solutions, Cyber Security solutions and Managed Services. You will be the first point of contact that will generate warm leads for our Account Managers to turn into sales. The following activities are within your area of responsibility:<ul><li>As part of our internal telephone acquisition team, you will promote our services and products in the areas of Cyber Security and Managed Services.</li><li>You will be responsible for inspiring potential customers about DTS as a long-term managed service provider and acquiring new B2B customers.</li><li>You are passionate in generating leads, growing the sales pipeline and hunting for new opportunities.</li><li>You actively support our Account Managers and coordinate the corresponding appointments.</li><li>In addition, you invite our customers to events and are responsible for the continuous maintenance of our CRM database.</li></ul>Your Profile<ul><li>Great interest in modern IT.</li><li>Enjoy communicating with customers by telephone.</li><li>Initial practical experience in telephone sales is desirable.</li><li>Strong communication skills as well as a high customer service orientation.</li><li>Solution-oriented way of thinking.</li><li>Knowledge of English is an advantage in order to understand our products and services.</li></ul>We Offer<ul><li>30 days of vacation (regardless of the length of service)</li><li>Private health insurance for our employees and their dependents (spouse/children)</li><li>In-depth, comprehensive training (approx. 1-3 months) in Germany at our expenses included one monthly flight back to Greece during the whole training period</li><li>Go for EAT - Ticket restaurant card</li><li>Modern hybrid way of working, characterized by flexible working arrangements</li><li>Team-oriented working environment and a broad variety of tasks in an international and diverse team, based on trust and transparency</li><li>Continuous opportunity for personal and professional development and learning</li><li>Personal company hardware</li><li>Free snacks and beverages</li></ul>&nbsp;

Lead Generation Specialist (m/f/d)

You provide software and applications expertise, and be responsible for implementation of the solutions.About the RoleThe Regional Commercial Planning Technology Lead for Europe is responsible for aligning and driving the technology roadmap discussions with Product teams &amp; Business counterparts, overseeing project portfolio delivery, and ensuring the overall health of commercial planning technology and data within the region. This role is pivotal in driving the MEU (Mondelez Europe) transformation, enabling speed, innovation, and agile ways of working across critical functional domains. The Lead will collaborate closely with both operational and transformation business and MDS teams (across global, region and BU) to ensure seamless business continuity throughout significant technology deployments and services.Key Responsibilities:As the strategic regional MDS Commercial Planning lead for Europe, you will:Strategic Technology Leadership:<ul><li>Serve as the primary MDS Sales Point of Contact (PoC) for Europe’s Commercial Planning transformation, ensuring robust process and solution alignment across o9, S4 HANA and RGM (Revenue Growth Management) tools across all impacted MEU markets.</li><li>Maintain a holistic understanding of our commercial planning platforms' functional and technical state, identifying strengths, weaknesses, and ensuring designs support critical business unit (BU) needs, including feature capabilities, exception handling, and integration across local and global platforms.</li><li>Proactively lead the standardization and reuse of core RGM technology capabilities throughout the region, fostering harmonization and maximizing reusability.</li><li>Actively drive "outside-in" inspiration and pilot (where possible) innovative new features to realize tangible business value.</li></ul>Digital Transformation &amp; Roadmap Execution:<ul><li>Oversee the MEU-wide digital capability and solution roadmap for all RGM levers from a technology perspective, including Promotion, Pricing, Price Pack Architecture, Mix, and Trade Terms solutions.</li><li>Drive discussions and prioritization exercises to support and enable RGM products and processes to accelerate Net Revenue (NR) growth across Europe.</li><li>Collaborate with Global &amp; MEU Sales CoE, MDS Sales RGM, MDS BU leads, and key markets to advance the end-to-end RGM digital transformation agenda.</li><li>Maintain the digital sales technology roadmap for the region, aligning with the latest strategic directions and emerging opportunities.</li></ul>Project Delivery &amp; Continuous Improvement:<ul><li>Partner closely with MDS Business Unit (BU) and business stakeholders during global or regional solution deployments, ensuring adequate resource alignment for testing, go-live, and post-go-live support.</li><li>Lead and support key strategic initiatives, such as promo analysis and optimization exercises (e.g., throughout 2026 in Poland and other markets), focusing on doing this (more) in-house with successful implementation and repeatability.</li><li>Support the continued evolution of PEA (Post Event Analysis) solutions in existing markets (e.g., UA, KZ, as well as WTR) and manage their rollout to new markets (e.g., CEE and Nordics).</li><li>Conduct adoption review of markets with established TPM digital foundations (e.g., UK, Nordics, Baltics, SCE, Iberia) to identify innovation opportunities and drive continuous improvements, in partnership with the MEU RGM CoE and market RGM teams.</li></ul>o9 Program Leadership &amp; Data Strategy:<ul><li>Lead and support critical aspects of the o9 program implementation for MEU sales, ensuring successful data strategy, integration, and quality across the region regarding commercial drivers and sales business processes.</li><li>Guide the identification of appropriate templates for data input, ensuring seamless connectivity between systems (e.g., GCP, TPM, Local) and o9.</li><li>Champion regular data quality checks on aligned data points and support the definition of harmonization rules across various data sources (e.g., Nielsen, ePOS, promo) for product, customer, and time dimensions.</li><li>Partner with business teams on data collection strategies and defining the correct cadence for data acquisition.</li><li>Facilitate GCP integration to ensure it serves as a reliable source for all future RGM products in MEU.</li></ul>What extra ingredients you will bring:<ul><li>Commercial Planning &amp; RGM Expertise:&nbsp;Deep knowledge and hands-on experience in Commercial Planning and Revenue Growth Management (RGM) processes, strategies, and solutions within the Consumer Packaged Good industry (CPG).</li><li>Platform Proficiency:&nbsp;Strong technical understanding and practical experience with leading commercial planning platforms including o9, various RGM tools, as well as integration with SAP. Familiarity with TPM/TPO (e.g. Salesforce CG Cloud, RGM Insights, SAP), Nielsen, and ePOS data sources preferred.</li><li>Technology Roadmap &amp; Digital Transformation:&nbsp;Proven track record in developing, executing, and managing strategic technology roadmaps within a complex, regional enterprise environment. Experience leading significant digital transformation initiatives.</li><li>Data Management &amp; Integration:&nbsp;Expertise in data strategy, data integration, data quality management, and defining data harmonization rules across diverse sources.</li><li>Project &amp; Program Management:&nbsp;Demonstrated ability to lead and support complex technology projects from initiation to post-go-live support, including resource alignment, testing, and continuous improvement.</li><li>Stakeholder Management:&nbsp;Exceptional ability to collaborate, influence, and manage relationships with diverse stakeholders, including business leaders, CoE, and global/regional technology teams.</li><li>Innovation &amp; Standardization:&nbsp;A proactive approach to identifying innovative technologies, piloting new features, and driving standardization and reusability of technological capabilities across markets.</li><li>Business Acumen:&nbsp;Strong understanding of P&amp;L drivers, Net Revenue growth, and the commercial levers that impact financial performance within a consumer goods context.</li></ul>

Commercial Planning Technology Lead Europe

We are looking for a detail-oriented Operational Excellence &amp; QHSSE Auditor to join our team!&nbsp;<h2>During your day you will</h2><ul><li>Audit the production, storage, QC and distribution systems and facilities for energy products (conventional fuels and new/alternative fuels such as Hydrogen, SAF, biofuels).</li><li>Review technical risks and operational controls in power generation and storage facilities</li><li>Asses risk control, stock control and operational optimization measures across the MOH supply chain</li><li>Evaluate project planning, construction, commissioning, start-up and shut-down procedures for fuel and energy systems.</li><li>Review the effectiveness of safety-critical elements, barriers, and safeguards in place to manage QHSSE risks.</li><li>Identify gaps and weaknesses, prepares clear, concise audit reports with risk-based findings and value-adding recommendations and tracks implementation progress</li><li>Engage with stakeholders across operations, engineering, maintenance and HSSE functions through audit and consulting work</li></ul><h2>What you need to stand out</h2><ul><li>Bachelor’s Degree in Chemical Engineering, Mechanical Engineering or other related field.</li><li>Master’s Degree in Safety Engineering, Reliability Engineering or Risk Management will be considered an asset</li><li>Minimum 5 years of experience in oil &amp; gas, energy or utilities sector, with at least 3 years in operational integrity or operational support roles</li><li>Exposure to safety, QC, regulatory, or commissioning audits of new energy systems, hydrogen, renewables, or low-carbon fuels is highly desirable</li><li>Strong understanding of operational realities of fuel supply and distribution</li><li>Experience with QHSSE Management System implementation and regulatory compliance</li><li>Analytical mindset with strong problem-solving and critical thinking skills</li><li>Excellent communication and report-writing abilities both in Greek and in English</li><li>Ability to influence and challenge stakeholders constructively</li><li>Familiarity with information systems, SAP, digital audit tools (e.g. TeamMate+ or equivalent Audit Management) are considered a plus</li><li>Experience in delivering training or presentations on technical and audit topics</li><li>Accountability, adaptability &amp; agility</li><li></li></ul>

Operational Excellence & QHSSE Auditor

Essential Functions &amp; Core Responsibilities<ul><li>Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Accountable for achieving individual T&amp;Q performance metrics&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Ensure effective, consistent communication with managers, peers, and other resource groups</li><li>This is a client-facing role, maintaining close communication to ensure alignment on deliverables and expectations. Regularly present results and progress to clients, ensuring transparency and ongoing collaboration.</li><li>May support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aids</li><li>Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation&nbsp;</li><li>Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis&nbsp;</li><li>Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;</li><li>Actively support the Team Leader&nbsp;with quality tasks (evaluations, coaching sessions, calibration sessions) in compliance with CNX T&amp;Q processes, policies and guidelines</li><li>Support the implementation and correct use of global T&amp;Q tools (e.g. PULSE, ALBA, Training AI, SimCX)</li></ul>&nbsp;&nbsp;Candidate Profile• At least 9 months experience within Concentrix or 6 months within the targeted role• Fintech experience would be considered an advantage• Proficient in advanced functionality Microsoft Office• Effective communication skills, both written and verbal (German C1 and English B2 Language)• Demonstrated ability to communicate effectively and professionally with internal and external associates• Ability to multi-task and meet timelines on deliverables• Demonstrated ability to work with and lead a team• Detail and customer service oriented• Willingness to work fully on site from our office in Athens Monday - Friday 9-5/10-6

Training and Quality Specialist with German

As a Cargo Operator in Trafigura you will be responsible for the end-to-end execution of physical shipments (bulk, containers, trucks and rail), identifying the safest and most cost-effective way to transport commodities from point of origin to point of destination. In this role, you will be involved in a broad range of activities that include but are not limited to logistics, contract execution, risk management &amp; PnL controlling, maintain relationships with Client/Contractors and internal stakeholders.Our Cargo Operators are passionate about logistics and supply chain, exceptional problem solvers who are able to think analytically even under pressure, self-driven and energetic professionals able to adapt to ever-changing conditions with their great organization skills and attention to detail.Required Qualifications<ul><li>Education</li></ul>University Degree or equivalent experience<ul><li>Experience</li></ul>Minimum 2 years of work experience in logistics and supply chain or shipping<ul><li>Technical Skills</li></ul>Strong computer skills in MS Office applicationsProficient skills in Microsoft Excel<ul><li>Knowledge &amp; Competencies</li></ul>Good understanding of logistical chainKnowledge of risks involved in logistics operationsUnderstanding of best practices to deliver proper execution of trade<ul><li>Language Requirements</li></ul>Fluent English (spoken and written)Preferred Qualifications<ul><li>Education</li></ul>STEM (Science, Technology, Engineering, Mathematics) or Economics degree<ul><li>Language Skills</li></ul>Knowledge of French or Spanish languageAttributes for success<ul><li>Strong communication and numerical skills</li><li>Strong analytical skills and ability to manage complexity</li><li>Ability to work in fast-paced and high-pressure environment</li><li>Organization skills and attention to detail</li><li>Ability to take initiatives and ensure accountability</li><li>Open personality with energy and drive</li></ul>Key Responsibilities•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Coordinate deliveries from/ to the counterparties•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Arrange logistics (inland and sea) to execute a trade•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage operational costs•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Review purchase invoices and coordinate payments to Suppliers•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Prepare sales invoices•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Arrange for weighing and sampling of the product•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Arrange for quality determination of product•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Coordinate customs clearance of the cargo•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage stock (inventory) positions•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure internal systems are updated in a timely and diligent mannerWork Authorization:We welcome applications from candidates across the globe. Relocation support and visa sponsorship details will be discussed during the hiring process.Key RelationshipsThe team has daily communication with multiple internal departments:•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Traders•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Trade Finance Department,•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Accounting Department•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Treasury Department•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Risk management Department

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