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We are seeking a skilled and detail-oriented&nbsp;ServiceNow Developer&nbsp;to join our IT Service Management team. You will be responsible for the design, development, configuration, and customization of the ServiceNow platform to support business requirements and digital transformation initiatives. The ideal candidate will have hands-on experience with various ServiceNow modules and a solid understanding of ITIL processes.Key Responsibilities:<ul><li>Design, develop, and implement ServiceNow applications and integrations.</li><li>Customize ServiceNow applications and facilitate the rollout of new applications and modules.</li><li>Work with stakeholders to gather requirements and translate them into technical solutions.</li><li>Create and maintain technical documentation, including design specifications, test plans, and user manuals.</li><li>Collaborate with cross-functional teams to ensure platform scalability and performance.</li><li>Perform regular system maintenance, updates, and patches.</li><li>Develop workflows, business rules, client scripts, UI policies, and other ServiceNow components.</li><li>Integrate ServiceNow with other systems via REST/SOAP APIs.</li><li>Troubleshoot and resolve issues related to the ServiceNow platform.</li></ul>Required Qualifications:<ul><li>Bachelor's degree in Computer Science, Information Technology, or related field.</li><li>2–5+ years of hands-on experience with ServiceNow development.</li><li>Strong understanding of ServiceNow modules: Incident, Problem, Change, CMDB, Service Catalog, and Knowledge Management.</li><li>Experience with scripting languages such as JavaScript and Glide.</li><li>Familiarity with ITIL best practices.</li><li>Experience with ServiceNow integrations (REST, SOAP, MID Server).</li><li>ServiceNow Certified System Administrator (CSA) or higher certification (preferred).</li></ul>Preferred Qualifications:<ul><li>Experience with Scoped Applications and Flow Designer.</li><li>Knowledge of Agile/Scrum methodologies.</li><li>Experience with Performance Analytics, Virtual Agent, or HRSD is a plus.</li><li>ServiceNow Developer or Implementation Specialist certifications.</li></ul>Soft Skills:<ul><li>Excellent problem-solving and analytical skills.</li><li>Strong verbal and written communication.</li><li>Ability to work independently and in a team-oriented, collaborative environment.</li><li>Detail-oriented with a focus on delivering high-quality work.</li></ul>

SERVICE NOW CONSULTANT (3693)

We are the&nbsp;1st Hub for Developers!&nbsp;Our motto is&nbsp;“From Developers to Developers”! Our vision is to provide real career opportunities for candidates that want to take the next step in their career. Code.Career is the first process that you will speak&nbsp;with developers (only!) and tech (freak) experts!<h2>About the job</h2>Within their Data &amp; AI team at our client’s, they are looking for a driven dbt Champion who will play a key role in the expansion of their Competence Center around dbt. With your extensive experience and strategic vision, you will work with their stakeholders to shape the future of their dbt solutions. Are you passionate about the latest Data &amp; AI technologies and would you like to join their team of specialists? Apply now and let your talent and experience contribute to their mission!Job description:<ul><li>As a Lead Data Engineer and dbt Champion, you are responsible for creating, developing and supporting their Competence Center around dbt. You will guide, coach and provide technical leadership to Data Engineers in the use of dbt.</li><li>You will also actively participate in customer projects as a Lead Data Engineer, implementing and integrating dbt into their data projects.</li><li>You will develop documentation, manuals and training materials for both internal and external stakeholders.</li><li>You share your expertise and best practices, ensuring that their team can make optimal use of dbt for data transformation and modeling.</li><li>Together with your team, you ensure the successful delivery of projects, meeting quality, timing and budget requirements.</li><li>You will always stay up-to-date with the latest trends and developments within the dbt community and you will be responsible for sharing this knowledge.</li></ul>Requirements:<ul><li>You are very enthusiastic about data &amp; cloud services.</li><li>You preferably have a relevant bachelor or master degree (Computer Science, Business Engineering, …)</li><li>You have extensive hands-on experience as a Data Engineer and/or Data Architect in the Modern Data Stack.</li><li>You already worked with cloud platforms such as Fabric, Snowflake and Databricks.</li><li>You have advanced knowledge of SQL.</li><li>You have experience with data integration and ETL tools.</li><li>You have strong communication skills and enjoy working in a team.</li><li>You are very customer oriented and you are strong in explaining complex concepts easily to various audiences</li><li>You have a passion for knowledge sharing and team development. You feel comfortable in a lead position and you know how to motivate and coach your team members.</li><li>You are fluent in English.</li></ul>What they offer:<ul><li>22 annual vacation days, 3 sick days that are not carried to the next year (no medical certificate required)</li><li>A seniority day is added every 3 years in the company.</li><li>Private medical insurance</li><li>Monthly meal tickets</li><li>Flexible benefits – 25 EUR/month, that you can invest however you choose.</li><li>A work culture based on cooperation and development – customized learning paths through external providers as well as special development programs.</li><li>They offer remote work flexibility, driven by smart working principles and aligned with team goals and values.</li><li>Wellbeing initiatives to encourage a healthy work life balance through webinars, specialized sessions and internal programs, per their colleagues’ input.</li><li>In close cooperation is a value they live by, through moments that matter, like recurring hangout parties, team buildings, team bonding events.</li></ul>

Lead Data Engineer/DBT Champion

Essential Functions/Core Responsibilities• Produce ad hoc reports, trending data, and respond to client inquiries• Provide consultation to business leaders on reporting needs, trend analysis and report improvement opportunities• Coordinate the implementation of reporting processes• Develop new reports/graphs, production schedules, and additions/deletions from existing reports• Utilize new data sources for report development• Communicate with project managers to understand client report needs• Produce and verify daily electronic reports using reporting tools• Distribute reports to internal and external clients via e-mail and electronic feeds• Maintain existing reports as well as monthly and year-to-date summaries• Develop trending reports on a request basisCandidate Profile• Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred• At least 9 months experience in Concentrix or 6 months in Concentrix in targeted role• Experience as BI Analyst, BI Associate, Data Analyst is required• Experience with call center business and computer support systems preferred• Knowledge of database technology (ETL,RDBMS,T-SQL and SQL)• Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables• Demonstrated knowledge of reporting solutions ( Excel, Power BI, Domo)• Demonstrated ability to advocate reporting solutions in support of customer business goals and strategies• Strong communication skills, both written and verbal in English C1• Proficient in Microsoft Office• Self-starter, sense of urgency, and works well under pressure.• Strong attention to analytics and data management.• Sense of professionalism and ability to develop relationships.• Willingness to work on site from our office in Athens

BI Analyst

We are the&nbsp;1st Hub for Developers!&nbsp;Our motto is&nbsp;“From Developers to Developers”! Our vision is to provide real career opportunities for candidates that want to take the next step in their career. Code.Career is the first process that you will speak&nbsp;with developers (only!) and tech (freak) experts!<h2>Main Responsibilities:</h2><ul><li>Analyze the organization’s IT processes and systems to identify inherent risks at a detailed level and recognize effective security controls that adequately address these risks based on the Bank and Group IC Methodology.</li><li>Assess inherent risks related to IT processes and systems, and evaluate the adequacy and effectiveness of the design and operation of the identified security controls based on the Bank and Group IC Methodology.</li><li>Evaluate identified control weaknesses in IT processes and systems, and assess the adequacy of remediation action plans selected to address those weaknesses according to IC methodology.</li><li>Identify deviations in IT processes and systems—including controls—from standards, regulations, and best practices (e.g., COSO, COBIT, ISO2700X, ISO 22301, ISO 31000, ISO 20000, etc.) and propose improvements.</li><li>Participate in the development of training activities on IT security controls and data analysis topics.</li><li>Perform data analysis using the Bank’s relevant tools (e.g., MS Excel, Power BI) and produce reports for the ICF Management Team.</li></ul><h2>Benefits / Challenges:</h2><ul><li>Participation in large cross-functional projects</li><li>Familiarization with key Bank processes and their supporting systems</li><li>Involvement in data analysis projects</li><li>Positive working environment</li></ul><h2>Position Requirements:</h2><h2>Required Education:</h2><ul><li>Degree in: Computer Science, Business Administration, Risk Management, or related field</li><li>Master’s in: Computer Science, Cybersecurity, Data Analysis, Internal Audit, Risk Management, or related field</li></ul><h2>Required Experience:</h2>2–5 years in audit or consulting firms, banking institutions, or tech companies in a related role (e.g., IT Audit, IT Consulting, Data Analysis, System Analysis), including:<ul><li>Experience evaluating the adequacy/effectiveness of general IT controls, application controls, OS, and database controls</li><li>Experience with Sarbanes-Oxley audits and COSO framework</li><li>Experience related to IT, systems analysis, cybersecurity, and/or data analysis</li></ul><h2>Desired Specialized Knowledge:</h2><ul><li>Basic knowledge of IT security principles</li><li>Experience with COSO, COBIT, ISO 22301, ISO 27001, ISO 20000, ITIL, PCI-DSS</li><li>Experience with data analysis tools (e.g., Excel, ACL, IDEA, Power BI, Tableau, QlikView) and databases</li><li>Basic knowledge of Artificial Intelligence (AI)</li><li>Excellent computer skills, MS Office 365</li></ul><h2>Language Skills:</h2>Very good English (minimum B2 level), proven by certification or studies in an English-speaking university<h2>Skills / Competencies:</h2><ul><li>Strong written and verbal communication in Greek and English</li><li>Teamwork and collaboration</li><li>Critical thinking and analytical skills</li><li>Problem-solving abilities</li><li>Consistency, diligence, attention to detail</li><li>Organizational and methodical approach</li><li>Communication skills</li><li>Results orientation</li><li>Business acumen</li><li>Ability to work under pressure and strict deadlines</li></ul>

Internal Control Professional

Our client is looking for developers with a strong technical foundation in React and TypeScript, who have hands-on experience in real-world applications and can collaborate effectively with the development team.You will be contributing to the evolution of our client’s platform by building a new frontend using React + TypeScript, while also supporting the gradual migration from existing ASP.NET MVC views.&nbsp;Required Qualifications<ul><li>2+ years of professional experience with React and TypeScript</li><li>Strong knowledge of JavaScript (ES6+)</li><li>Practical experience with React Hooks (useState, useEffect, etc.)</li><li>Experience consuming REST APIs (axios)</li><li>Familiarity with Git, npm/yarn, VS Code</li><li>Understanding of responsive design &amp; basic accessibility principles</li><li>Knowledge of Redux</li></ul>Nice-to-Have Qualifications<ul><li>Experience with other state management tools, such as Context API</li><li>Basic testing experience (Jest, React Testing Library)</li><li>Background in building complex admin applications</li><li>Good understanding of ASP.NET MVC to read and migrate functionalities from Razor views and controllers</li><li>Familiarity with backend principles (routing, session state, controllers, services, interfaces, etc.)</li></ul>Work Location This is an onsite position.

Junior Frontend Developer (Onsite)

Intellectica is recruiting a Python Developer on behalf of its client, a digital solutions company in the media-tech, publishing, and platform services space. Based in Athens, Attiki, Greece and reporting directly to the Technical Project Manager, the successful candidate will join a fast-paced engineering team and work closely with the Technical Director and the engineering team to develop custom Python applications, implement AI-powered features, and build intelligent agent systems.Key activities and responsibilities of this role include:<ul><li>Participate in the design and development of scalable Python applications, applying best practices in backend architecture and performance optimisation</li><li>Build and maintain distributed systems using microservices architecture, ensuring modularity and resilience</li><li>Design efficient database schemas and optimise data access across PostgreSQL, MongoDB, and Redis</li><li>Develop secure and well-documented RESTful APIs, and implement real-time data exchange using WebSocket and streaming technologies</li><li>Integrate large language models (LLMs) and intelligent agents into backend services to enable automation, decision-making, and personalised content delivery</li><li>Deploy AI-powered features and monitor model performance to ensure reliability and responsiveness in production environments</li><li>Manage CI/CD pipelines and oversee deployment processes, system monitoring, and operational health</li><li>Conduct code reviews, apply testing strategies, and maintain clear technical documentation</li><li>Troubleshoot complex issues across development and production environments, ensuring system stability</li><li>Contribute to architectural decisions and evaluate emerging technologies through proof-of-concept initiatives</li><li>Support team growth by mentoring junior developers and promoting knowledge sharing</li><li>Any other task that may be required from time to time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s degree in Computer Science, Engineering, or a related field</li><li>Minimum of 4 years experience in software development</li><li>Strong proficiency in Python8+ and deep familiarity with the Python ecosystem</li><li>Practical experience with web frameworks such as FastAPI or Flask</li><li>Proven expertise in designing and maintaining microservices architecture and distributed systems</li><li>Solid understanding of database design, query performance, and optimisation techniques</li><li>Hands-on experience with PostgreSQL, MongoDB, and Redis</li><li>Demonstrated ability to build secure RESTful APIs and integrate third-party services</li><li>Familiarity with cloud platforms including AWS, Google Cloud Platform, or Azure</li><li>Proficiency in containerisation and orchestration tools such as Docker and Apache Airflow</li><li>Skilled in version control and collaborative development using Git</li><li>Exposure to LLM frameworks (e.g., OpenAI API, LangChain) and agent-based architectures is a plus</li><li>Knowledge of vector databases (e.g., Pinecone, Qdrant, Chroma) and prompt engineering is desirable</li><li>Fluency in both English and Greek, written and verbal</li></ul>Core competencies of a successful candidate:<ul><li>Strong problem-solving and system optimisation capabilities</li><li>Ability to collaborate effectively across technical and non-technical teams</li><li>High attention to detail and commitment to code quality</li><li>Continuous engagement with emerging technologies and industry trends</li><li>Capacity to mentor junior developers and contribute to team knowledge</li><li>Proactive approach to innovation and architectural improvement</li><li>Ownership of deliverables and accountability in project execution</li></ul>The company offers:<ul><li>Work on AI-powered applications and intelligent systems</li><li>Collaborate with high-profile clients across diverse industries</li><li>Explore and implement the latest in LLM and agent technologies</li><li>Join a collaborative, innovation-driven team in a growing PaaS environment</li><li>Professional development opportunities in the evolving AI landscape</li></ul>

Python Developer int-0391

We are seeking a detail-oriented Quality Assurance Associate Analyst to join our QA team. The successful candidate will be responsible for testing software applications to ensure they are reliable, fully functional, and meet defined specifications before release. Working closely with developers and reporting to the QA Analysis Lead, the QA Associate Analyst will help identify defects, validate system behavior, and contribute to the overall quality of our products.Key Responsibilities<ul><li>Review requirements and test plans to understand expected system behavior.</li><li>Identify, prepare, and document test data to support test cases and test conditions.</li><li>Execute manual testing across various software features and environments.</li><li>Identify, log, and track defects accurately in the designated bug-tracking system.</li><li>Analyze actual test results against expected outcomes and report discrepancies.</li><li>Collaborate with development and QA teams to reproduce issues and verify fixes.</li><li>Ensure testing activities are completed in line with quality standards and timelines.</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor’s degree in Computer Science, IT, or a related field (or equivalent experience).</li></ul><ul><li>Strong analytical and problem-solving skills with the ability to identify software strengths and weaknesses.</li><li>Ability to think abstractly and understand how individual components fit into the overall system.</li><li>Excellent written and verbal communication skills.</li><li>High attention to detail and a methodical, organized approach to work.</li><li>Fluency in both Greek and English (written and spoken).</li></ul>BenefitsAs an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.Our company is people - centric and offers personalized benefits to each employee:<ul><li>We want you to be well compensated for what you bring in, so we offer an attractive salary package</li><li>Your health matters to us, so all colleagues have a private health insurance plan from day one</li><li>We are excited for challenges, so you are invited to take part in exciting projects</li><li>We never stop learning and evolving! You will have your own mentor and training program to help you develop in a company with unlimited possibilities and you will join our training sessions and online courses that we provide</li><li>We love the Relational vibes so we gather on smaller and bigger occasions to celebrate good times together!</li></ul>

Associate Quality Assurance Analyst

We are the&nbsp;1st Hub for Developers!&nbsp;Our motto is&nbsp;“From Developers to Developers”! Our vision is to provide real career opportunities for candidates that want to take the next step in their career. Code.Career is the first process that you will speak&nbsp;with developers (only!) and tech (freak) experts!Our client stands out for its unique history and dynamic future. Backed by a long-standing presence—established in 1841—a strong tradition, and a noteworthy contribution to the economic transformation of Greece, the Bank serves as a pillar of stability for the Greek economy. It has earned the trust of customers, shareholders, depositors, and employees alike. The Bank’s strength lies in the expertise and experience of its officers and the cutting-edge digital services it offers to meet every banking need.The Group operates primarily in Greece but also maintains an international presence through its banking subsidiaries. As of 31 December 2023, it employed a workforce of 7,889 people (with 6,725 based in Greece). At the end of 2023, the Bank maintained a total of 327 units, including 313 branches (18 of which are tellerless) and 14 transaction offices.They are currently looking for an IT Internal Auditor (at associate or senior level) to join their team.Key Responsibilities include:<ul><li>Design, execution, and reporting of audits/evaluations related to IT systems, cybersecurity, and data governance.</li><li>Risk assessment regarding controls over IT systems, data networks, and applications.</li><li>Providing recommendations for mitigating identified weaknesses.</li><li>Conducting special investigations.</li><li>Supervising audit teams and coordinating audit activities. Depending on the audit’s type and scope, the individual may either lead the team or take on specialized work (team size: 1–5).</li><li>Oversight of third-party projects (e.g., outsourcing or flexible capacity), including supervising consulting firms involved in unit projects.</li></ul>Benefits / Challenges:<ul><li>Close collaboration with audit team members and auditors from other Internal Audit Divisions of the Bank, promoting continuous knowledge sharing and optimal audit coordination.</li><li>Opportunities for continuous training and skill development in regulations, best practices, and IT audit techniques.</li><li>Engagement with innovative technologies, IT architectures, cybersecurity implementations, and the Bank’s and Group’s digital services.</li><li>An excellent work environment.</li></ul>Job Requirements:<ul><li>Degree in Computer Science, Sciences, or Economics.</li><li>Postgraduate studies in IT, Cybersecurity, Data Governance, or Data Analytics (preferred).</li><li>Previous work experience in a financial institution, audit/consulting firm, or IT security service provider as an Internal Auditor (preferred), or as a Consultant in IT systems and/or cybersecurity, or as IT department staff.</li></ul>Specialized Knowledge:<ul><li>Proven experience (at least 5 years) in operating or auditing IT general controls and/or cybersecurity.</li><li>Knowledge in IT security risk assessments.</li><li>Desired knowledge in operating systems (Windows and Linux), database administration, data networks, data governance, cloud computing, and participation in cybersecurity/information security projects.</li><li>Preferred professional certifications: CISA, CISM, CISSP, CEH (indicative).</li></ul>Languages and Skills:<ul><li>Very good command of English (C1 level).</li><li>Strong teamwork and collaboration abilities across different teams and projects.</li><li>Analytical and synthetic thinking.</li><li>Strong verbal and written communication skills.</li><li>Willingness for continuous learning.</li></ul>Special Requirements:<ul><li>Ability to travel within Attica and occasionally abroad depending on the Division’s needs.</li></ul>

IT Internal Auditor

You provide software and application knowledge to support implementation of the given solutions.How you will contributeYou will ensure that delivered services are optimized to meet business demands and the service operations strategy, plan, measure, report and communicate service improvement initiatives, and serve as a consultant on issues and resolutions. You will also recommend actions that can be taken to optimize investments and benefits and to mitigate risks. This role will require you to identify suppliers, evaluate them, on-board new vendors, establish and run vendor governance; collaborate with management and follow-up on requisitions, purchase orders, invoices, and payments; work with project resources to provide design collateral and to configure software components so they are aligned with security policy and governance; and ensure adherence to development and configuration standards and processes.Main Responsibilities&nbsp;<ul><li>Sets out DevOps Platform strategy and roadmap in line with wider Business &amp; IT strategy to facilitate effective software deployment across the organisation</li><li>Leads the design and implementation of processes, practices and tools enabling CI/CD, maximising the speed and quality of software delivery and minimising unit costs across digital platforms</li><li>Manages build automation, release, deployment, and configuration activities of the DevOps platform, setting appropriate milestones &amp; KPIs and working within an Agile framework</li><li>Define CICD / Automation security requirements (e.g. least privilege principle).</li><li>Define security testing requirements (such as static/dynamic analysis security testing, vulnerability scanning, penetration testing, etc.).</li><li>Promote "security-left" (security coding convention, unit tests, static analysers), so that security should be built into the product, rather than applied to the finished product.</li><li>Manages tool and vendor selection across development automation activities to ensure that tooling is fit for purpose for an enterprise-grade software deployment automation &amp; DevOps platform</li><li>Owns, leads and drives systems engineering, software delivery automation and CI/CD practices across all digital platforms</li><li>Follows industry trends and developments to better meet wider business &amp; IT goals and ensure that the DevOps platform ecosystem is at the cutting edge of enterprise-grade software development automation systems</li><li>Bringing in the right “DevOps” mindset among the teams developing software, which would mean conducting training on tools and processes that makes software development and testing easier.</li><li>Drive increased maturity on the cloud DevOps capabilities including advanced CI/CD and metrics</li></ul>Qualifications:<ul><li>Bachelor’s degree in computer science, Business, a related discipline, or equivalent work experience</li><li>Good knowledge of DevOps CI/CD workflows, tools and integration points and experience integrating security into SDLC</li><li>Proven track record of architecting/implementing end to end pipelines that cover the entire SDLC.</li><li>Experience of having Implemented CI / CD tools such as GitHub, Bamboo, Jenkins, Connect All and JFrog including the build of pipelines.</li><li>Drive continuous improvement for supported applications, in areas such as monitoring, operational task automation, continuous integration, deployments and performance tuning.</li><li>Investigate and resolve complex and multi-faceted issues, spanning the entire technology stack, which requires working across teams and technology boundaries.</li><li>Proactively improve key metrics, such as up-time, application performance, and other key operational SLOs, SLAs.</li><li>Organized and prioritized work to complete assignments in a timely, efficient manner.</li></ul>

DevOps Engineer

Intellectica is recruiting a&nbsp;Project Management Officer (PMO)&nbsp;on behalf of its client, a fast-scaling&nbsp;technology&nbsp;and digital solutions company serving high-profile clients in the&nbsp;media sector. With a long-term strategic vision and strong leadership at the helm, the company is building a team of expert technologists and digital specialists to support media organisations in transforming their audience engagement, search visibility, and content performance through cutting-edge technology and data-driven marketing.As part of its foundational team, the company is now hiring a PMO to own and oversee all client-facing and internal projects across the organization. Reporting directly to the Chief Executive Officer, this pivotal role will establish best-in-class project governance, coordinate cross-functional teams, and ensure timely and full delivery of initiatives from scope to execution.Key activities and responsibilities of this role include:<ul><li>Owning end-to-end project delivery across the full lifecycle—from scoping and requirements gathering to QA, deployment, and post-launch evaluation</li><li>Managing project scopes, schedules, budgets, and resource allocation across multiple concurrent initiatives</li><li>Serving as the central coordination point between technology, delivery, client success, and executive teams to ensure accountability and seamless execution</li><li>Leading regular project reviews, tracking delivery KPIs (performance, timelines, resource use, and risk), and communicating progress updates to stakeholders</li><li>Designing and implementing standardized project management frameworks, tools, and reporting systems across the organization</li><li>Identifying project risks and leading the development of mitigation strategies to ensure continuity and quality</li><li>Supporting client onboarding and proposal development through robust scope definition and delivery planning</li><li>Fostering a culture of delivery excellence and continuous improvement through structured retrospectives, stakeholder feedback, and process enhancements</li><li>Any other task that may be required from time to time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s degree in Engineering, Business, Management &amp; Information Technology or a related field</li><li>Master’s degree in Management &amp; Information Technology or a related field, MBA, or professional certifications (PMP, PRINCE2, Scrum Master) are preferred</li><li>Minimum 8 years of experience in project or program management, including oversight of complex digital or technology projects, ideally in media, SaaS, or professional services settings</li><li>Proven success managing simultaneous projects across internal teams and external clients with varying levels of complexity</li><li>Strong familiarity with Agile, Scrum, and Waterfall methodologies and ability to implement hybrid frameworks where appropriate</li><li>Advanced skills in project management platforms such as Jira, Asana, Monday.com, or MS Project</li><li>Experience in defining and reporting on delivery KPIs and team performance metrics</li><li>Demonstrated ability to work cross-functionally and influence senior stakeholders</li><li>Fluency in Greek and proficiency in English, both written and spoken</li></ul>Core competencies of a successful candidate:<ul><li>Highly organized and delivery-focused</li><li>Strong leadership and stakeholder management</li><li>Excellent communicator with executive presence</li><li>Problem-solver with a proactive mindset</li><li>Adaptable and thrives in fast-paced environments</li><li>Committed to continuous improvement and team enablement</li></ul>

PMO int-0338

We are the&nbsp;1st Hub for Developers!&nbsp;Our motto is&nbsp;“From Developers to Developers”! Our vision is to provide real career opportunities for candidates that want to take the next step in their career. Code.Career is the first process that you will speak&nbsp;with developers (only!) and tech (freak) experts!<h2>Position Overview</h2>The IT&amp;T HelpDesk Service Desk Agent plays a crucial role in providing exceptional customer support to users of the IT&amp;T services offered by the company. This role is responsible for promptly and courteously responding to, investigating, and resolving issues raised by end users. Tasks include the installation, monitoring, and maintenance of the airport’s IT&amp;T systems and networks. The role utilizes IT service management tools and request fulfillment processes, in line with help desk objectives, and collaborates closely with all FG IT&amp;T level 2 Specialist teams.<h2>About Them</h2>Our client is committed to operational excellence and the provision of world-class IT&amp;T support services. They strive to ensure the seamless functioning of our airport’s infrastructure through proactive monitoring and a dedicated support team. Their mission is to create a secure and reliable IT&amp;T environment by prioritizing customer satisfaction, continuous improvement, and innovation.<h2>Key Responsibilities</h2><ul><li>Respond to user and customer calls as part of the IT&amp;T Service Desk</li><li>Register and update tickets using the ITSM tool</li><li>Utilize the ITSM tool for incident, service request, problem, and asset management</li><li>Ensure accurate ticket assignments and timely resolution within SLA commitments</li><li>Provide technical information and clarifications to user and customer queries</li><li>Perform incident investigation, analysis, and resolution both onsite and remotely</li><li>Engage Second Level Support and system providers/manufacturers as needed</li><li>Escalate issues in line with operational procedures</li><li>Perform equipment/software installation, updates, and maintenance</li><li>Monitor system and infrastructure availability through corporate tools</li><li>Dispatch critical system notifications to relevant users and customers</li><li>Maintain and update the IT&amp;T knowledge base</li><li>Prepare and submit regular activity reports</li><li>Perform hardware asset safekeeping, reconciliation, and record-keeping</li><li>Execute IMACD (Install, Move, Add, Change, Dispose) of IT&amp;T assets</li></ul><h2>Special Duties</h2><ul><li>Lead or participate in IT&amp;T-related projects as assigned</li></ul><h2>Required Skills</h2><ul><li>Bachelor’s degree in Information Technology, Computer Systems, or Electronics Engineering</li><li>Minimum 3 years of professional experience in service desk environments and technical support roles</li><li>Hands-on experience with ITSM ticketing systems</li><li>Strong knowledge of IT software systems (databases, office applications, OS)</li><li>Solid understanding of IT hardware systems</li><li>Proven experience in hardware/software installation, maintenance, and troubleshooting</li><li>Fluent in written and spoken English (native or certified at C1/C2 level)</li></ul><h2>Desired Skills</h2><ul><li>ITIL certification</li><li>Network/system certifications (e.g., Cisco, CompTIA, Microsoft)</li></ul><h2>What You Can Expect</h2>At our client’s, you will be part of a high-impact team focused on supporting mission-critical IT&amp;T infrastructure in a dynamic airport environment. They offer opportunities for career growth, participation in forward-thinking projects, and engagement with modern technologies. They promote a collaborative and inclusive workplace culture, where your expertise contributes directly to their operational success.<h2>Reporting Structure</h2>Reports to: IT&amp;T HelpDesk Supervisor / IT&amp;T Systems Infrastructure Manager Supervises: None<h2>General</h2>The holder of this position must comply with internal guidelines and procedures, the Labour Charter, and applicable national/international regulations. This job description reflects core responsibilities, which may be updated by Management or HRT in response to structural changes or evolving duties.

Service Desk Agent

🚀&nbsp;Join Our Team as a Technical Support!Are you passionate about technology, customer support, and problem-solving? Do you want to be part of the largest team of experts in Business Software?Epsilon Net,&nbsp;the #1 Business Software Group in Greece, is looking for talented professionals to join our&nbsp;Technical Support Team&nbsp;and provide top-tier assistance to our clients.What We Offer:🌱 Career Growth – Join a team where you can develop, learn, and evolve.🤝 Supportive Culture – Work in an environment that values teamwork, knowledge-sharing, and excellence.🔝 Top Clients &amp; Technology – Engage with industry leaders and cutting-edge tools.Your Role:As a&nbsp;Technical Support, you will:📞 Handle customer requests related to technical issues via phone &amp; email.🎯 Provide expert support &amp; troubleshooting for software applications.💡 Collaborate with a dynamic team to ensure high-quality service.What You Bring:✅ A degree in Computer Science /Information Technology or in the STEM field.✅ Strong troubleshooting skills and a customer-focused mindset.✅ Excellent verbal and written communication skills.✅ Proficiency in MS Office and IT support tools.Nice to have:✅ At least 1 year experience providing end user support in an IT/computer-related field ideally in Support services, will be considered as an asset.✅ Microsoft SQL Databases Experience.Why Join Us?💰 Competitive salary &amp; benefits package📚 Ongoing training &amp; career development (Epsilon Training &amp; Epsilon College)🩺 Private medical insurance &amp; psychological support services💻 Hybrid working model (Athens &amp; Thessaloniki) / Remote options available🏆 Award-winning workplace (Fortune’s 100 Best Companies to Work For in Europe 2024, Best Workplace in Technology, Best Workplaces for Women)📩 Ready to elevate your career? Apply now and become part of a team that leads in business software!

Technical Support (Retail & Fuel)

As a Digital Infrastructure Manager, you will play a key role in designing, implementing, and optimizing our digital ecosystem across CRM, ERP, and other operational platforms. You will act as the link between business stakeholders and technical teams — ensuring that processes are well understood, solutions are correctly designed, and systems work together seamlessly.You will report directly to the Head of Digital Transformation and work closely with Business, Finance, Operations, and Technology teams to support the company’s end-to-end digital journey. Key Responsibilities<ul><li>Lead the implementation of the new ERP system of the company</li><li>Analyze business requirements and translate them into detailed functional specifications for ERP and CRM systems</li><li>Mapping and optimization of key business processes</li><li>Collaborate with external partners and integrators to ensure proper system design, data integrity, and timely delivery</li><li>Perform system testing, and user acceptance coordination</li><li>Create and maintain documentation: process diagrams, data flow maps, and configuration manuals</li><li>Train and support end-users during rollout and after go-live</li><li>Continuously identify improvement opportunities for automation and integration between platforms</li></ul>Job requirementsRequired Skills &amp; Experience<ul><li>5+ years of experience leading ERP and/or CRM implementation projects</li><li>Solid understanding of business processes such as Sales, Finance and Operations</li><li>Experience working with local or international ERPs or similar enterprise systems</li><li>Strong analytical and problem-solving skills — able to translate business needs into system solutions</li><li>Excellent communication and documentation skills in English and Greek </li></ul>We Offer&nbsp;<ul><li>Competitive remuneration package</li><li>Private health and life insurance</li><li>Career development opportunities</li><li>A collaborative and modern work environment</li></ul>

Digital Infrastructure Manager

Your TasksAs a Technical Training Specialist (m/f/d) you are a key part in shaping and building the foundation of DTS's future vision. You will be responsible of our Trainee Programs, supporting new hires and developing raw talent into IT professionals. The following activities are within your area of responsibility.<ul><li>Planning, preparing and delivering courses in the field of IT with a focus on OS, Networking, Productivity Systems, Basic Security, Virtualization, Backup, Identity and Authentication.</li><li>Assessing and reporting the progress of trainees.</li><li>Offering guidance and support to new employees, trainees and interns.</li><li>Conducting workshops to familiarize new hires with the company's tools, systems, and workflow.</li><li>Designing and implementing workshops and bootcamps to identify talents.</li><li>Working closely with other teams on projects that require your expertise.</li></ul>Your Profile<ul><li>Completed studies in IT or professional experience in IT-related positions.</li><li>Experience in teaching, training or coaching individuals in IT-related subjects.</li><li>Excellent communication and interpersonal skills, with the ability to convey complex technical concepts in a clear and understandable manner.</li><li>Ability to think in a conceptual, holistic and strategic way to design and implement engaging and effective training programs.</li><li>Passionate for teaching with excellent mentoring and coaching abilities to help others grow.</li><li>Strong teamwork skills and proficient in collaborative planning.</li></ul>We Offer<ul><li>30 days of vacation (regardless of the length of service)</li><li>Private health insurance for our employees and their dependents (spouse/children)</li><li>In-depth, comprehensive training (approx. 1-3 months) in Germany at our expenses included one monthly flight back to Greece during the whole training period</li><li>Go for EAT - Ticket restaurant card</li><li>Modern hybrid way of working, characterized by flexible working arrangements</li><li>Team-oriented working environment and a broad variety of tasks in an international and diverse team, based on trust and transparency</li><li>Continuous opportunity for personal and professional development and learning</li><li>Personal company hardware</li><li>Free snacks and beverages</li></ul>&nbsp;

Technical Training Specialist (m/f/d) - Athens

We are seeking a highly skilled and experienced Senior Program Manager to lead complex, cross-functional initiatives within our financial services organization. In this role, you will oversee strategic programs that drive operational efficiency, regulatory compliance, and business transformation. You will partner with senior leadership, technology teams, and business stakeholders to deliver programs on time, within scope, and aligned with strategic objectives.&nbsp;OPPORTUNITIES<ul><li>You will lead and manage large-scale, multi-disciplinary programs from initiation through execution and delivery. </li><li>You will define program objectives, success metrics, and governance frameworks in alignment with organizational strategy. </li><li>You will oversee budgets, resource allocation, timelines, and risk management to ensure program success. </li><li>You will engage with executive stakeholders to provide updates, resolve challenges, and align on key decisions. </li><li>You will ensure adherence to regulatory requirements, compliance standards, and industry best practices. </li><li>You will drive continuous improvement in program management methodologies and tools across the organization. </li><li>You will mentor and guide project managers, fostering a culture of collaboration and accountability.</li></ul>&nbsp;SKILLS<ul><li>10+ years of program/project management experience, with at least 5 years in financial services or a highly regulated industry. </li><li>Strong knowledge of program governance, portfolio management, and risk mitigation practices. </li><li>Proven track record of managing multi-million-dollar programs with cross-functional teams. </li><li>Exceptional communication, negotiation, and stakeholder management skills at executive levels. </li><li>Experience with Agile, Waterfall, or hybrid delivery methodologies. </li><li>Familiarity with financial services products, regulatory frameworks, and digital transformation initiatives. </li><li>PMP, PgMP, or similar program management certification is a plus.</li></ul>&nbsp;&nbsp;VALUES<ul><li>Care – You prioritize the needs of clients, colleagues, and communities. </li><li>Commit – You take ownership and deliver on your promises with integrity. </li><li>Collaborate – You foster teamwork across functions, geographies, and cultures. </li><li>Challenge – You embrace change, think critically, and drive innovation.</li></ul> &nbsp;SOME OF OUR BENEFITS include:<ul><li>Maternity leave:&nbsp;Transition back with 3 days per week in the first month and 4 days per week in the second month </li><li>Civil Partnership:&nbsp;1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership </li><li>Family care:&nbsp;4 weeks of paid family care leave </li><li>Recharge days:&nbsp;4 days per year to use when you need to physically or mentally needed to recharge </li><li>Study leave:&nbsp;2 weeks of paid leave each year for study or personal development&nbsp;</li></ul>

Senior Program Manager

We are committed to delivering exceptional value and quality to our clients by leveraging innovative technologies and best practices. As we continue to grow, we are looking for a talented and highly skilled Senior Project Manager &nbsp;to join our team and contribute to our mission of delivering excellence.&nbsp;As a Senior Project Manager , you will lead client-facing SAP implementations and transformation programs, ensuring high-quality delivery, strong governance, and commercial success across SAP consulting engagements.What you will need to do:<ul><li>Manage end-to-end delivery of SAP projects (S/4HANA, rollouts, upgrades).</li><li>Serve as primary delivery lead and trusted advisor for client stakeholders.</li><li>Own scope, schedule, budget, risks, and delivery against Statements of Work.</li><li>Manage project financials, margins, and change requests.</li><li>Lead cross-functional and distributed consulting teams.</li><li>Establish governance, reporting, and steering committee cadence.</li><li>Support pre-sales, proposals, and client presentations as needed.</li></ul>What you need to possess:<ul><li>Bachelor’s degree in Business, Information Systems, Engineering, or related field.</li><li>8–12+ years of SAP project management experience within a consulting or system integrator environment.</li><li>Proven track record delivering SAP S/4HANA and/or ECC projects for external clients.</li><li>Experience managing fixed-price and time-and-material engagements.</li><li>Strong understanding of SAP Activate and consulting delivery models.</li></ul>&nbsp;What will lead you to success:<ul><li>PMP, PRINCE2, or equivalent certification.</li><li>SAP certification or formal SAP training.</li><li>Experience supporting SAP pre-sales activities.</li><li>Experience managing global delivery models and distributed teams.</li></ul><ul><li>Client-facing executive communication and relationship management</li><li>Commercial and financial management in consulting engagements</li><li>Strong negotiation and conflict resolution skills</li><li>Ability to manage ambiguity and competing client priorities</li><li>Proactive, results-driven, delivery-focused leadership</li></ul>&nbsp;Travel<ul><li>Up to 25% based on client needs.</li></ul>What we will offer to you: <ul><li>A workplace with a strong focus on values of teamwork, integrity, and ownership</li><li>Dynamic and friendly working environment</li><li>Competitive remuneration and benefits package</li><li>Continuous training and career development opportunities</li><li>Private medical &amp; health insurance plan</li><li>Food vouchers</li></ul>

PROJECT SENIOR MANAGER (3689)

Epsilon Net, the Largest Group of Business Software in Greece with a full portfolio of specialized services and software solutions, offers you:Career Growth – Become part of a team that fosters growth, learning, and personal development.Supportive Culture – Achieve greatness in a space that emphasizes cooperation, idea exchange, and a pursuit of excellence.Top Clients &amp; Technology – Join forces with top-tier business professionals and utilize the most innovative Microsoft tools.🟪Your RoleWe are looking for a Microsoft Business Central ERP Consultant to support our clients in implementing, customizing, and optimizing Dynamics 365 Business Central. The ideal candidate will have hands-on experience with full lifecycle BC implementations, strong understanding of business processes, and the ability to provide reliable post-deployment support and guidance.🟩Your Mission<ul><li>Implementation &amp; Configuration: Lead the setup, configuration, and deployment of Microsoft Dynamics 365 Business Central, covering key modules such as Finance, Inventory, Purchasing, Sales, and Warehousing.</li><li>Business Process Optimization: Analyze current business processes and propose optimized solutions using Business Central best practices.</li><li>Training &amp; Support: Deliver user training sessions and provide ongoing support to ensure successful adoption of the system.</li><li>System Enhancements: Support continuous improvements, upgrades, integrations, and customizations within the BC environment.</li><li>Stakeholder Collaboration: Work closely with clients, technical teams, and project stakeholders to ensure effective delivery and alignment with business objectives.</li></ul>🟨What You Offer<ul><li>Βachelor’s degree in computer science, Software Engineering, Economics, Business Administration or another related field.</li><li>At least 3+ years of proven experience with ERP systems—preferably Microsoft Dynamics 365 Business Central or NAV.</li><li>Strong analytical and problem-solving skills.</li><li>Excellent communication, interpersonal, and presentation abilities.</li><li>Very good knowledge of English language.</li></ul>🌟A great asset<ul><li>Hands-on experience with Microsoft Dynamics 365 Business Central or Dynamics NAV implementations.</li><li>Familiarity with other major ERP systems such as SAP Business One, Oracle, or similar.</li><li>Knowledge of the Microsoft Power Platform (Power Apps, Power Automate, Power BI).</li><li>Microsoft Dynamics/Business Central certifications.</li></ul>🟫What We Offer💰 Competitive salary &amp; benefits package.📚 Ongoing training &amp; career development (Epsilon Training &amp; Epsilon College).🩺 Private medical insurance &amp; psychological support services.💻 Hybrid working model (Athens &amp; Thessaloniki) / Remote for other cities.🏆 Multi-awarded workplace (Fortune’s 100 Best Companies to Work For in Europe 2024, Best Workplace in Technology, Best Workplaces for Women).

Microsoft Dynamics Consultant

Join INTRALOT as&nbsp;&nbsp;Senior Quality Control EngineerWe are looking for a&nbsp;&nbsp;new Senior Quality Control Engineer to&nbsp;&nbsp;join our team and help shape the future of gaming! If you’re passionate about manual&nbsp;testing, enjoy working in a collaborative environment, and want to grow your career with an industry leader, this is the role for you.What you'll do:<ul><li>Develop test plans &amp; test cases for the functional areas of our projects, always in accordance with the respective Specifications.</li><li>Run tests in various testing phases including preparation, Integration, FAT execution.</li><li>Carry out detailed defect reporting to development teams!</li><li>Always follow up on defects until their complete resolution!</li></ul>Job requirementsWhat we’re looking for:<ul><li>Holding&nbsp;a University or College Degree in Computer Science, Mathematics or Physics</li><li>At least five (5) years of experience in software testing</li><li>Strong command of operating system usage such as Unix flavors, Windows Servers</li><li>Good understanding of network technologies and communications</li><li>Familiarity with Database Usage and Concepts such as Oracle DB, SQL Server</li><li>A good knowledge of mobile phone technologies and usage including iOS, Android</li><li>Automation testing scripting languages will definitely be considered a plus!</li><li>Familiarity with Jira/Zephyr or other Testing Suites</li><li>You have an excellent command of the Greek &amp; English language, both written and spoken</li><li>ISTQB Certification will be considered an asset</li></ul> About Us:&nbsp;INTRALOT, a publicly listed company established in 1992, is a leading gaming solutions supplier and operator active in 39 regulated jurisdictions worldwide. With a global workforce of approximately 1,700 employees, INTRALOT is committed to redefine innovation and quality of services in the lottery and gaming sector, while supporting operators in raising funds for good causes. In 2023, INTRALOT was distinguished as a top ten most attractive employer brands in Greece.INTRALOT has been awarded the prestigious WLA Responsible Gaming Framework Certification by the World Lottery Association. We always act with integrity and enjoy what we do. Why Join Us:💸 A competitive compensation package combined with additional benefits.💻 Hybrid working model.🏥 Private Insurance for you and your family.🏢 Modern facilities, parking inside, enticing restaurant and corporate bus.📚 An extensive training program upon induction and throughout employment.🚀 Exceptional opportunities to learn and develop in a multinational environment.🌎 Prospects for professional growth both locally and globally. Equal Opportunity Employer:🌈 We celebrate diversity and are proud to be an Equal Opportunity Employer. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, marital status, medical condition, disability, or any other protected status. Our premises in Paiania, Attica, are accessible to individuals with disabilities. Join us in shaping the future of gaming and lottery solutions!

Senior Quality Control Engineer

Software engineerAs our business is growing, we are looking for a software engineer to join our team.DescriptionAs our Software Engineer, you will be part of our core development team, aiming to maintain and improve a fully scalable solution. You will be expected to develop key components of our software, take initiatives regarding product coding and effectively collaborate with the rest of the team. If code quality is one of your priorities when writing code, and you enjoy working with technologies such as Java, Spring Boot, react.js, python, terraform Postgres and AWS (or similar cloud) stack you will be a great fit.RequirementsThe right candidate should have experience in building web applications, including hands-on development using technologies such as Java, Spring Framework and javascript. The candidate should also have experience in being part of a software development team.<ul><li>At least 2 years of professional experience in a software engineering role</li><li>Relevant full-stack application development experience</li><li>Proven track record of developing and managing web applications</li><li>Experience in technologies like javascript, react.js, polymer or similar framework</li><li>Combination of high-level education and work experience will be considered a plus</li><li>Demonstration of a deep technical background and willingness to work hard &amp; undertake technical challenges</li><li>Excellent oral and written communication skills in both Greek &amp; English</li></ul>Responsibilities<ul><li>Interact with the pm team to develop specifications, functional requirements, and control flow charts</li><li>Develop the application based on design mock-ups and develop the core functionality of the product</li><li>Follow the software development process (Agile/SCRUM, QA) by setting short-term objectives and assessing progress</li><li>Provide quality assurance through testing and analysis of the developed components</li><li>Effectively cooperate with the other developers of the team</li><li>Communicate with clients about technical issues</li></ul>Benefits<ul><li>Attractive compensation package based on experience and skill-set</li><li>Career growth opportunities</li><li>Friendly and collaborative work environment</li><li>Various perks (health insurance etc)</li><li>Flexible hybrid working model after completion of the training period</li></ul>REQUIRED SKILLS<ul><li>2+ years software engineering</li><li>Full-stack web development</li><li>React.js or other UI framework</li><li>Java</li><li>JavaScript</li><li>Spring Boot</li><li>Spring Framework</li><li>Experience with at least one Cloud Provider (AWS, Azure, GCP)</li></ul>NICE TO HAVEFamiliarity with:<ul><li>CI/CD stack of Terraform and Jenkins Pipelines</li><li>LLM usage</li><li>Python</li></ul>

Software engineer

We’re looking for an experienced, execution-driven Operations Excellence Director to own the end-to-end excellence agenda for Service Operations. You will set the multi-year roadmap and lead cross-functional execution across cost &amp; policy governance (refunds/compensation), fraud strategy, process and automation, experience analytics, data infrastructure &amp; insights, and workforce/BPO partnership strategy—improving customer/vendor/rider experience while protecting unit economics and reducing operational risk.What you’ll be doing Business Processes &amp; Automations<ul><li>Own Service Ops process excellence: end-to-end SOPs, escalation frameworks, quality loops, and process documentation standards.</li><li>Manage the tools, systems, and integrations used by Service Ops, ensuring they are effective, scalable, and reliable.</li><li>Own Help Center flows and self-serve process optimization in partnership with Product/UX/Content.</li><li>Lead automation initiatives (workflow, routing, templates/macros, AI/assist tooling where relevant) with clear ROI.</li></ul>Experience Analytics<ul><li>Lead analysis of user, vendor, and rider experience, identifying pain points and translating insights into prioritized initiatives.</li><li>Drive cross-functional programs (Ops, Product, Commercial, CX, Logistics) to improve experience and reduce contacts.</li><li>Build a clear voice-of-customer / voice-of-operations mechanism (themes, root causes, decision logs).</li></ul>Fraud Management<ul><li>Own and continuously optimize compensation and refund policies, including governance, thresholds, approvals, and auditability.</li><li>Manage the Service Ops P&amp;L levers linked to refunds/compensation (e.g., incidence reduction, partner chargebacks/recoveries, adherence gaps).</li><li>Define and execute the fraud strategy: detect, prevent, investigate, and close policy/tool gaps that enable abuse.</li><li>Partner closely with Legal, Risk, Finance, Product, and Ops to ensure policies are fair, compliant, and economically sound.</li></ul>Service Operations Data &amp; Analytics<ul><li>Own the Service Ops data infrastructure and reporting layer: dashboards, pipelines, metric definitions, and business logic governance.</li><li>Ensure data is trusted and usable (single source of truth, consistent KPIs, strong QA and documentation).</li><li>Provide insights and decision support for Service Ops leadership, including forecasting inputs, efficiency deep-dives, and performance narratives.</li></ul>Workforce &amp; BPO Partnerships Strategy<ul><li>Own the in-house vs BPO split strategy and the operating model behind it.</li><li>Lead BPO vendor performance management, contract renewals, pricing negotiations, onboarding of new vendors (incl. procurement process), and regular BPO business reviews.</li><li>Ensure BPOs operate as a seamless extension of in-house teams (SOPs, quality standards, coaching, governance, escalation, knowledge management).</li></ul>Leadership &amp; people management<ul><li>Lead multiple teams through managers, building a high-performing culture with strong accountability.</li><li>Set clear priorities, operating rhythms (QBRs/MBRs), and performance standards across all sub-pillars.</li><li>Develop talent: succession planning, capability building (analytics, process excellence, vendor management, fraud/risk), and strong stakeholder presence.</li></ul> What you need to be successful <ul><li>10+ years in Operations Excellence / Service Operations / Process Excellence / Strategy &amp; Ops (high-volume environments preferred).</li><li>Proven ownership of cost levers: refunds/compensation governance, leakage reduction, productivity, savings delivery.</li><li>Strong process excellence toolkit: SOP governance, process redesign, continuous improvement methods.</li><li>Tooling &amp; automation: systems ownership, integrations, Help Center/self-serve optimization.</li><li>Data &amp; analytics fluency: KPI design, dashboard requirements, metric governance, data quality.</li><li>BPO/vendor management: pricing/commercials, SLAs, QBRs, onboarding, negotiations.</li><li>Strong Microsoft Office skills (Excel, PowerPoint, Outlook).</li><li>Exceptional communication (written, verbal, presentations).</li><li>Strategic prioritization and structured problem-solving; strong judgment and ownership.</li><li>Senior stakeholder influence and cross-functional leadership.</li><li>People leadership: coaching, accountability, talent development.</li><li>Comfort with ambiguity and fast-paced, scaling environments; collaborative and hands-on.</li></ul>Nice to have<ul><li>Project Management certification, such as Prince PMI 2.</li><li>Fraud/risk program exposure in a digital marketplace environment.</li><li>Experience with Help Center / self-serve strategy and contact-deflection programs.</li><li>Familiarity with modern CX tooling ecosystems (CRM/ticketing, QA, knowledge base, workforce tools, BI stack).</li></ul>

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