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Aoristou

Seasonal

FullTime

OnSite

Guest Services Agent/Bellman is a person who creates a welcoming environment for hotel guests and facilitate their arrival and departure. &nbsp;The Guest Services Agent/Bellman will be responsible for meeting, greeting and directing guests to their destinations. &nbsp;Guest Services Agent/Bellman is responsible for delegating tasks to the Porters as needed such as luggage collections and message deliveries. Guest Services Agent/Bellman will be acting also as valet and be responsible for safely parking the guests and external visitor’s cars and ensure all cars are parked and unparked with extreme care as per the procedures, as well as assisting&nbsp; with luggage delivery using buggies when required.&nbsp; Essential Key Duties and Responsibilities• &nbsp; &nbsp;Always well-groomed and immaculately presented in a clean uniform. • &nbsp; &nbsp;Helping to create a friendly and welcoming environment. • &nbsp; &nbsp;Managing guest arrivals and departures as per hotel standard. • &nbsp; &nbsp;Escort and seating guests. • &nbsp; &nbsp;Assist guests and other employees with luggage storage and retrieval. &nbsp; • &nbsp; &nbsp;Offering car door assistance and assisting in calling taxis. • &nbsp; &nbsp;Greeting guests on arrival and assisting guests with their luggage should a porter not be available. • &nbsp; &nbsp;Responsible for keeping lobby area tidy and organized. • &nbsp; &nbsp;Assist guests in giving them directions and providing important information about the hotel. • &nbsp; &nbsp;Respond to all guests needs quickly, efficiently, and courteously. • &nbsp; &nbsp;To be aware of all functions, conferences and special events taking place in the Resort. • &nbsp; &nbsp;Assist Security in maintaining suspicious activity. • &nbsp; &nbsp;Follow LQA &amp; Forbes standards related to Guest Services department. • &nbsp; &nbsp;Attend and participate in team events. • &nbsp; &nbsp;Participate in required training. • &nbsp; &nbsp;Be fully familiar with the room types and hotel. • &nbsp; &nbsp;Proceed with the rooming of guests when necessary. • &nbsp; &nbsp;Use buggies for guest’s movements and luggage delivery when required.&nbsp; • &nbsp; &nbsp;Ensure buggies are kept in good condition. In case of any technical issues, information is passed to Guest Services Team Leader.&nbsp; • &nbsp; &nbsp;Ensure bicycles are kept in good condition. In case of any technical issues, information is passed to Guest Services Team Leader.&nbsp; • &nbsp; &nbsp;Effectively communicate and maintain a favorable working relationship with colleges at all levels. • &nbsp; &nbsp;Always maintain a professional attitude towards guests and colleges. • &nbsp; &nbsp;Ensure all relevant information is always communicated to all team members. • &nbsp; &nbsp;Apply and adhere to rules and regulations as per employee handbook, departmental and hotel policies and procedures, including those for emergency situations. • &nbsp; &nbsp;Practice proper telephone etiquette with colleagues and hotel guests. • &nbsp; &nbsp;Valet parking of guest cars and ensuring the keys are securely stored. • &nbsp; &nbsp;Work night shift when required. • &nbsp; &nbsp;Provide immediate assistance to guests as requested. • &nbsp; &nbsp;To assist with any other duties as required by the management team.Valet Duties and Responsibilities• &nbsp; &nbsp;Assist guests with opening/closing vehicle doors. • &nbsp; &nbsp;Welcome guests and visitors with appropriate greetings of the day. • &nbsp; &nbsp;Able to communicate parking procedures to guests/visitors. • &nbsp; &nbsp;Tag guest vehicle keys with date &amp; time, make/model and guest name. &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; • &nbsp; &nbsp;Able to effectively park and retrieve guests’ cars without causing damage to the vehicle. • &nbsp; &nbsp;Able to provide guests with information regarding property facilities, amenities, services, hours of operation. • &nbsp; &nbsp;Able to provide guests with direction and local areas of interest and activities. • &nbsp; &nbsp;Ensure vehicles are legally parked in the designated parking areas and to maintain a smooth and efficient flow of traffic. • &nbsp; &nbsp;Valet parking of guest cars and ensuring the keys are securely stored. • &nbsp; &nbsp;Ensure all guests’ valet experience are memorable, unique and as per the hotel's standards. • &nbsp; &nbsp;Document and report all vehicle incidents like damage, accidents, theft, missing articles etc. • &nbsp; &nbsp;Report accidents, injuries, and unsafe work conditions to the supervisor or manager. • &nbsp; &nbsp;Monitor and maintain safety, security, and cleanliness of parking areas, portico and behind the valet stand. • &nbsp; &nbsp;Responsible to report any security or safety problems, safety hazards and potential security problems to the supervisors. Education or Certification • &nbsp; &nbsp;Strong interpersonal skills and very good communication skills • &nbsp; &nbsp;Good knowledge of English • &nbsp; &nbsp;Previous customer related experience an asset • &nbsp; &nbsp;Strong human relations skills with both employees and guests • &nbsp; &nbsp;Must have a driver’s license. • &nbsp; &nbsp;Ability to work well under pressure&nbsp; • &nbsp; &nbsp;Ability to work cohesively as part of a team.&nbsp; What we offer:<ul><li>A dynamic and collaborative work environment in a world-class luxury resort.</li><li>Career growth opportunities within One&amp;Only Resorts.</li><li>Continuous training and professional development.</li><li>Competitive salary and benefits package.</li><li>Private health insurance.</li><li>Exclusive discounts at partner businesses.</li></ul>&nbsp;

Doorman | One&Only Aesthesis, Athens (19021)

Leading a team of Stewards in this hands-on role in coordinating the back of house kitchen operations to facilitate the Chef team in delivering outstanding service.Key Duties and Responsibilities • &nbsp; &nbsp;Lead, teach, coach and inspire a team.&nbsp; • &nbsp; &nbsp;Ensuring all colleagues arrive for their shift on time, well-groomed and ready to work. • &nbsp; &nbsp;Assign tasks to all colleagues and pass on events and information. • &nbsp; &nbsp;Ensuring that all colleagues are following the proper procedures and standards set in place by the Executive Chef and the resort. • &nbsp; &nbsp;Responsible for the opening and closing shift. • &nbsp; &nbsp;Ensure that all kitchens are cleaned, organized and sanitized. • &nbsp; &nbsp;Ensure all daily tasks list are completed and customise this task list if necessary. • &nbsp; &nbsp;Ensuring that garbage &amp; recycling removal is being done in a timely manner for the resort.&nbsp; • &nbsp; &nbsp;Assist in the correct usage of all chemicals within the department and outlets, including appropriate training in accordance with Work Health and Safety standards.&nbsp; • &nbsp; &nbsp;Conduct performance discussions and ensure all colleagues are supported in their role. • &nbsp; &nbsp;Assist any outlets and culinary team for any kind of resource request. • &nbsp; &nbsp;Be the main point of call for event set-ups and equipment manoeuvring for events. • &nbsp; &nbsp;Ensuring all equipment is cleaned, maintained and properly stored after an event. • &nbsp; &nbsp;Ensure all storage rooms and walk-in fridges are kept clean and organized. • &nbsp; &nbsp;Filling positions within the department when needed. • &nbsp; &nbsp;Rostering for the department. • &nbsp; &nbsp;Foster an environment of cooperation within the department and between other departments within the hotel. &nbsp;Encourage participation and input from all colleagues while promoting professional work habits. • &nbsp; &nbsp;Have a proactive eye for detail and cleanliness. • &nbsp; &nbsp;Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the resort workplace health and safety program. • &nbsp; &nbsp;To ensure that all Food Safety standards – HCCP / DIVERSEY &nbsp; are followed to the fullest.&nbsp; • &nbsp; &nbsp;Adhere to all environmental policies and programs as required. • &nbsp; &nbsp;Other reasonable duties as assigned. • &nbsp; &nbsp;Follow department policies, procedures and service standards. • &nbsp; &nbsp;Maintain a clean and safe work environment. • &nbsp; &nbsp;Take on all and any stewarding tasks as required. • &nbsp; &nbsp;To assist with any other duties as required by the line manager or another member of the management team.Skills, Experience &amp; Educational Requirements&nbsp; • &nbsp; &nbsp;Knowledge of Food and Beverage and Stewarding an asset • &nbsp; &nbsp;Previous leadership experience an asset • &nbsp; &nbsp;Excellent communication and organisational skills • &nbsp; &nbsp;Outstanding attention to detail • &nbsp; &nbsp;Ability to take ownership of back of house resort areas • &nbsp; &nbsp;Ability to work hands-on and lead by example daily • &nbsp; &nbsp;A valid driver’s license

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doorman | one&only aesthesis, athens (19021)

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chief steward | one&only aesthesis, athens (19813)

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