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Accident Operations Advisor plays a key role in ensuring the efficient and compliant operation of garage workflows in line with our master agreements. This role is responsible for managing job approvals, coordinating service appointments, and maintaining high levels of customer satisfaction &amp; service quality for Ayvens clients through effective communication and operational excellence.Key Responsibilities: •&nbsp;Oversee and regulate garage workflow processes to ensure compliance with contractual agreements and service standards. •&nbsp;Act as the primary communication link between the Mobility team and service provider, ensuring alignment and timely updates on service activities. •&nbsp;Manage and approve workshop requests for vehicle maintenance and body repairs in accordance with manufacturer guidelines. •&nbsp;Coordinate and control the channeling of maintenance and body repair appointments, ensuring optimal scheduling and resource utilization. •&nbsp;Monitor and control costs related to repairs and maintenance to ensure cost-efficiency and value delivery. •&nbsp;Negotiate and secure competitive pricing with the service provider, ensuring full transparency and clear communication of total repair costs&nbsp; •&nbsp;Pursue warranty recovery opportunities, even for vehicles outside standard factory warranty periods. •&nbsp;Maintain accurate records of all driver interactions and service activities using Ayvens systems. •&nbsp;Identify and escalate complex or high-impact issues requiring further attention or intervention. • Monitor, analyze, and control key performance indicators (KPIs) to track service quality, cost efficiency, and operational effectiveness, and take corrective actions where necessary. • Contribute to continuous improvement by identifying process gaps and supporting action plans that enhance service delivery and customer satisfaction.Qualifications &amp; Skills: • University degree will be considered as an asset• Technical knowledge of automotive systems, including repair, and maintenance.• At least 5-7 years of experience in automotive markets• Body repair workshop experience will be considered as a plus • Very good command of English language, both verbal and written • Organizational skills • Be able to work in teams • Customer oriented

Accident Operations Advisor

ou will take part in challenging global / regional / local deployments, acting as a trainer, in order to implement a well-structured and very advanced Operational Excellence transformation in a number of plants and production lines of the Group, collaborating closely with internal/external and local / plant resources. Key responsibilities will involve:&nbsp;<ul><li>Using your technical knowledge and skills, will drive specific transformations in the Plant’s manufacturing &amp; supply chain functions with the aim to transfer capabilities from Operational Excellence Processes, Systems &amp; Tools to the plant’s teams.</li><li>Spend most of your time in Plant’s sites to train, coach and develop teams, both leadership and shop floor personnel, deploying an advanced Operational Excellence program and focus on developing and building employees' capabilities through training, coaching and hands-on support.</li><li>Perform analysis of production/maintenance/quality data and create end to end loss trees, in order to understand current state and identify main losses and areas of improvement linked to KPI target setting.</li><li>Collaborate closely with Plant Continuous Improvement Mgr. and Plant internal leadership teams, as well as with Central Teams on the development of processes.</li><li>Become the change advocate through the transformation journey, coach Plant Leaders through the implementations, and support Plant functional leaders to build their knowledge in new systems and tools.</li><li>Communicate the vision, culture and content of Operations Excellence Program to all Plant levels, and aid in the development of the continuous improvement culture and Leadership capabilities to all levels.</li><li>Capture and disseminate Current Best Practices worthy of reapplication, diagnose activities and identify technical know-how and organization capabilities to progress continuous improvement.</li><li>Utilize advanced analytics, Lean 6σ, TPM, VSM, and other methodologies and tools, already structured in the company’s operational excellence framework.</li></ul>&nbsp;Qualifications<ul><li>A bachelor and preferably a master’s degree in Engineering or Operations Management / Industrial Management.</li><li>Minimum 5 years of working experience in Industrial Manufacturing (Production/Maintenance or Continuous Improvement functions) and/or Industrial Supply Chain Operations.</li><li>Knowledge of industrial Health &amp; Safety procedures.</li><li>Knowledge and working experience of Lean methodologies and tools (Lean 6σ).</li><li>Availability to travel, as most of the working time will be allocated in the Manufacturing Plants of Viohalco’s Business Segments, and availability to relocate for short-term assignments (5 - 6 months within the year with flex arrangements) according to annual deployment plans.</li><li>Advanced business writing/speaking, communication &amp; presentation skills both in Greek and English.</li><li>Strong ability to teach, coach, and develop others.</li><li>Base Location: Thessaloniki (preferrable) or Athens.</li></ul>&nbsp;The Company offers<ul><li>A unique opportunity to thrive in one of the pioneering companies in Greek manufacturing industry.</li><li>Continuous learning and capability building, through a best-in-class operations excellence program.</li><li>Diverse Industrial Experience gained in diversified factories.</li><li>Competitive remuneration package</li><li>Car &amp; Allowances</li><li>Life &amp; Health Insurance Plan</li></ul>&nbsp;

SENIOR TRAINER (3669)

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accident operations advisor

Ayvens

senior trainer (3669)

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