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Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a&nbsp;French-English Customer Success Account Manager&nbsp;&nbsp;working onsite in Athens, Greece you’ll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Greece says it all!What You’ll be DoingAre you passionate about driving customer success and maximizing sales opportunities? Do you thrive on building relationships with decision-makers and uncovering new ways to grow business value? If you’re looking to combine strategic thinking, product expertise and a customer-focused mindset – this role is for you!During a Typical Day, You’ll<ul><li>Find prospects to engage with to understand their business needs and provide tailored product recommendations and drive revenue</li><li>Conduct research on customer contracts and history using platforms like Sales Navigator and ZoomInfo to uncover upselling and cross-selling opportunities&nbsp;</li><li>Deliver product demonstrations and create customer-specific use cases to highlight the value of the solutions&nbsp;</li><li>Manage your pipeline effectively, providing accurate updates to management on progress and forecasts&nbsp;</li><li>Collaborate with internal teams to resolve customer issues and expand product adoption across solutions. &nbsp;&nbsp;</li><li>Cultivate and nurture long-term customer relationships, understanding business objectives, advising customers.</li></ul>What You Bring to the Role<ul><li>Excellent verbal and written communication skills in French and English</li><li>1+ years of Outbound sales experience, with focus on prospecting, lead qualification, negotiation, objection handling, generating new business opportunities, upselling and cross selling</li><li>Strong understanding of cloud-based solutions and subscription models</li><li>Proven ability to uncover and engage decision-makers, identify customer needs and close deals over various channels such as phone, email, and social media&nbsp;</li><li>Ability to manage a high-volume pipeline and meet weekly, daily and monthly sales targets</li><li>Ability to analyze customer data and market trends to identify growth opportunities</li><li>Confidence in presenting to and advising C-suite decision makers</li></ul>What You Can Expect<ul><li>Monday - Friday work week (no weekend shifts!)</li><li>Supportive of your professional development, career growth initiatives and opportunities</li><li>An inclusive culture and community minded organization where giving back is encouraged</li><li>A global team of curious lifelong learners guided by our company values.</li><li>Ask us about our paid time off (PTO) and wellness and healthcare benefits including private insurance, medical and dental).</li><li>And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you.</li><li>Visit https://mybenefits.ttec.com for more information.</li><li>Hundreds of free courses to support your career growth wherever that may take you.</li></ul>A Bit More About Your RoleAs a Customer Success Account Manager your daily responsibilities will encompass prospecting, proactively engaging with book of business accounts, qualifying opportunities, and skillfully closing deals. Additionally, you will have the opportunity to leverage your expertise to upsell and cross sell to our valued existing clients, driving additional revenue and fostering long-term relationships. And we know that you bring with you the one necessary ingredient that can’t be taught – a curious and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.You'll report to Team Lead or Sales Manager. You'll play an essential role in our sales cycle by qualifying leads and initiating contact with potential customers.

French-English Customer Success Account Manager

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a&nbsp;Spanish-English Customer Success Account Manager&nbsp;&nbsp;working onsite in Athens, Greece you’ll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Greece says it all!What You’ll be DoingAre you passionate about driving customer success and maximizing sales opportunities? Do you thrive on building relationships with decision-makers and uncovering new ways to grow business value? If you’re looking to combine strategic thinking, product expertise and a customer-focused mindset – this role is for you!During a Typical Day, You’ll<ul><li>Find prospects to engage with to understand their business needs and provide tailored product recommendations and drive revenue</li><li>Conduct research on customer contracts and history using platforms like Sales Navigator and Zoom Info to uncover upselling and cross-selling opportunities&nbsp;</li><li>Deliver product demonstrations and create customer-specific use cases to highlight the value of the solutions&nbsp;</li><li>Manage your pipeline effectively, providing accurate updates to management on progress and forecasts&nbsp;</li><li>Collaborate with internal teams to resolve customer issues and expand product adoption across solutions.&nbsp;&nbsp;</li><li>Cultivate and nurture long-term customer relationships, understanding business objectives, advising customers.</li></ul>What You Bring to the Role<ul><li>Excellent verbal and written communication skills in Spanish and English</li><li>1+ years of Outbound sales experience, with focus on prospecting, lead qualification, negotiation, objection handling, generating new business opportunities, upselling and cross selling</li><li>Strong understanding of cloud-based solutions and subscription models</li><li>Proven ability to uncover and engage decision-makers, identify customer needs and close deals over various channels such as phone, email, and social media&nbsp;</li><li>Ability to manage a high-volume pipeline and meet weekly, daily and monthly sales targets</li><li>Ability to analyze customer data and market trends to identify growth opportunities</li><li>Confidence in presenting to and advising C-suite decision makers</li></ul>What You Can Expect<ul><li>Monday - Friday work week (no weekend shifts!)</li><li>Supportive of your professional development, career growth initiatives and opportunities</li><li>An inclusive culture and community minded organization where giving back is encouraged</li><li>A global team of curious lifelong learners guided by our company values.</li><li>Ask us about our paid time off (PTO) and wellness and healthcare benefits including private insurance, medical and dental).</li><li>And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you.</li><li>Visit https://mybenefits.ttec.com for more information.</li><li>Hundreds of free courses to support your career growth wherever that may take you.</li></ul>A Bit More About Your RoleAs a Customer Success Account Manager your daily responsibilities will encompass prospecting, proactively engaging with book of business accounts, qualifying opportunities, and skillfully closing deals. Additionally, you will have the opportunity to leverage your expertise to upsell and cross sell to our valued existing clients, driving additional revenue and fostering long-term relationships. And we know that you bring with you the one necessary ingredient that can’t be taught – a curious and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.You'll report to Team Lead or Sales Manager. You'll play an essential role in our sales cycle by qualifying leads and initiating contact with potential customers.

Spanish-English Customer Success Account Manager

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a&nbsp;German-English Customer Success Account Manager&nbsp;&nbsp;working onsite in Athens, Greece you’ll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Greece says it all!What You’ll be DoingAre you passionate about driving customer success and maximizing sales opportunities? Do you thrive on building relationships with decision-makers and uncovering new ways to grow business value? If you’re looking to combine strategic thinking, product expertise and a customer-focused mindset – this role is for you!During a Typical Day, You’ll<ul><li>Find prospects to engage with to understand their business needs and provide tailored product recommendations and drive revenue</li><li>Conduct research on customer contracts and history using platforms like Sales Navigator and ZoomInfo to uncover upselling and cross-selling opportunities&nbsp;</li><li>Deliver product demonstrations and create customer-specific use cases to highlight the value of the solutions&nbsp;</li><li>Manage your pipeline effectively, providing accurate updates to management on progress and forecasts&nbsp;</li><li>Collaborate with internal teams to resolve customer issues and expand product adoption across solutions.&nbsp;&nbsp;</li><li>Cultivate and nurture long-term customer relationships, understanding business objectives, advising customers.</li></ul>What You Bring to the Role<ul><li>Excellent verbal and written communication skills in German and English</li><li>1+ years of Outbound sales experience, with focus on prospecting, lead qualification, negotiation, objection handling, generating new business opportunities, upselling and cross selling</li><li>Strong understanding of cloud-based solutions and subscription models</li><li>Proven ability to uncover and engage decision-makers, identify customer needs and close deals over various channels such as phone, email, and social media&nbsp;</li><li>Ability to manage a high-volume pipeline and meet weekly, daily and monthly sales targets</li><li>Ability to analyze customer data and market trends to identify growth opportunities</li><li>Confidence in presenting to and advising C-suite decision makers</li></ul>What You Can Expect<ul><li>Monday - Friday work week (no weekend shifts!)</li><li>Supportive of your professional development, career growth initiatives and opportunities</li><li>An inclusive culture and community minded organization where giving back is encouraged</li><li>A global team of curious lifelong learners guided by our company values.</li><li>Ask us about our paid time off (PTO) and wellness and healthcare benefits including private insurance, medical and dental).</li><li>And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you.</li><li>Visit https://mybenefits.ttec.com for more information.</li><li>Hundreds of free courses to support your career growth wherever that may take you.</li></ul>A Bit More About Your RoleAs a Customer Success Account Manager your daily responsibilities will encompass prospecting, proactively engaging with book of business accounts, qualifying opportunities, and skillfully closing deals. Additionally, you will have the opportunity to leverage your expertise to upsell and cross sell to our valued existing clients, driving additional revenue and fostering long-term relationships. And we know that you bring with you the one necessary ingredient that can’t be taught – a curious and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.You'll report to Team Lead or Sales Manager. You'll play an essential role in our sales cycle by qualifying leads and initiating contact with potential customers.

German-English Customer Success Account Manager

As our EPC Project Manager, you will be responsible for the proper execution of utility scale PV and/or Hybrid projects on time, within budget and scope. Project management activities include schedule, budget, scope, quality, risk, contracts, engineering, integration, compliance, stakeholder management throughout the execution of the projects.&nbsp;This role also includes the projects’ preliminary phase, where you will coordinate all preparation activities prior to EPC contract signing and you will support throughout negotiations with clients.&nbsp;You can look forward to the following tasks;<ul><li>Accountable for the successful execution of the EPC projects, from design phase through completion, energisation and handover.</li><li>Ensure that project is delivered on-time. Create detailed project plans. Track project timelines, milestones, and deliverables.</li><li>Ensure that project is delivered within budget. Keep overview of budgetary objectives, identify discrepancies, and adjust project constraints based on financial analysis.&nbsp;</li><li>Ensure that project is delivered within scope. Monitor compliance with specifications and requirements included in project contracts and other related project documents.&nbsp;</li><li>Manage changes to the project scope, project schedule and project costs. Perform risk management to minimize/mitigate project risks. Measure project performance using appropriate tools and techniques.</li><li>Create and maintain project documentation. Develop spreadsheets, diagrams, and process maps to document needs.</li><li>Ensure resource availability/allocation and technical feasibility. Coordinate internal and external resources for the flawless execution of the project.&nbsp;</li><li>Liaise with project stakeholders (Project Development and Sales, Engineering, Procurement, Construction, Consultants, Clients, and Authorities) on regular basis to ensure compliant project execution.&nbsp;</li><li>Develop and deliver progress reports and presentations to the Head of EPC and other company executives and to the clients. &nbsp;</li><li>Implement &amp; comply with JUWI processes and standards.&nbsp;</li><li>Ensure full compliance with the QHSE regulations, legislation, standards, codes, and requirements applicable to the project.</li></ul>Your energy is requiredYou impress us with these qualifications:<ul><li>University Degree in Engineering.</li><li>2 - 8 years working experience in EPC project management with overall responsibility (project cost, schedule, risk, quality and technical management and control), preferably in utility-scale Solar PV or other renewable energy field. &nbsp;</li><li>Solid organizational skills including attention to detail and multitasking.</li><li>Excellent communication skills. Ability to communicate across levels both internally and externally.&nbsp;</li><li>Experience of contract management and knowledge of standard contract forms (NEC, FIDIC, etc).&nbsp;</li><li>Strong working knowledge of MS Project &amp; MS Office.&nbsp;</li><li>Ability of working autonomously, decision making and problem solving. &nbsp;</li><li>Team player with evident leadership qualities.</li><li>Ability to work in matrix organizations and to operate in a culturally diverse international environment.</li><li>Fluent in Greek and English (verbal &amp; writing).</li><li>Willing to travel frequently, locally, and internationally, according to project’s needs.&nbsp;</li></ul>You have more to offer? We will gladly consider it. You don't meet all the requirements? No problem. We look forward to receiving your application.Your energy booster at JUWIAt JUWI, an inspiring working environment awaits you. Our flexible working conditions creates the space for you to integrate your work into your life: &nbsp;<ul><li>Company culture: a space for creativity and innovation</li><li>International teams: collaborating and communicating continuously with teams across the JUWI group fosters professional growth in a culturally diverse environment</li><li>Structured environment: benefit from well thought out processes and procedures within our ISO 9001:2015 certified matrix organization</li><li>Professional development: access to a wide range of opportunities for advancing your career&nbsp;</li><li>Smart working: working from home opportunities is part of our commitment to cultivating a healthy work-life balance</li><li>Health insurance: we've got your back! Our private health insurance plan covers you</li><li>Performance-based bonus: work toward your best performance, with your bonus also reflecting the region's performance</li></ul>

EPC Project Manager (m/f/d)

Neurosoft&nbsp;is a leading Managed Services Provider (MSP) that specializes in offering end-to-end premium integrated services in the areas of Cyber Security, Technology Solutions and Field Services. Our services are designed to meet our customers’ holistic needs to increase efficiency and security, supporting business resilience and continuity. Neurosoft is active in Greece and Cyprus in both private and public sector projects and has been listed on the Italian Stock Exchange since 2009 while currently employing 300+ highly skilled professionals with deep expertise in their fields. The statutory majority shareholder is OPAP S.A.We’re seeking a skilled Systems Engineer (L1) to take charge of end-to-end project lifecycles, from initial planning to closeout.📌&nbsp;Location: Athens (North Suburbs)📍&nbsp;Working Model: Onsite🕗Working Hours:&nbsp;Shifts - 24x7x365Reporting to:&nbsp;ISC System Team Leader🖋️You will be reporting a L1 Systems Engineer to join our&nbsp;24/7 IT Operations team. This role involves monitoring, troubleshooting, and maintaining IT systems and cloud services across Microsoft Azure, virtualization platforms, and enterprise infrastructure.&nbsp;🕵‍♀️&nbsp;What we are looking for:Associate or&nbsp;Bachelor’s&nbsp;degree in IT, Computer Science, or a related field (or equivalent experience).&nbsp;&nbsp;Desired:<ul><li>CompTIA A+ or MTA (for foundational IT knowledge).&nbsp;</li><li>Microsoft Azure Fundamentals (AZ-900) (for&nbsp;cloud services knowledge).&nbsp;</li><li>ITIL Foundation (for understanding IT service management).&nbsp;</li><li>VMware VCTA (for basic virtualization knowledge).</li></ul>🎯&nbsp;Main Responsibilities<ul><li>Monitor Windows/Linux servers, virtualization platforms, and Azure cloud environments for performance and security issues.</li><li>Identify and troubleshoot basic system-related issues, such as service failures, performance bottlenecks, and resource constraints.</li><li>Respond to alerts from monitoring tools (e.g., Zabbix).</li><li>Escalate critical issues to L2/L3 engineers while ensuring proper documentation.</li><li>Provide first-line technical support for end-users and business applications.</li><li>Assist clients with basic troubleshooting steps via Ticket, phone, or email.</li><li>Guide users through basic troubleshooting steps for OS and application-related issues.</li><li>Ensure all support requests are logged in the ticketing system (e.g., Jira).</li><li>Ensure prompt incident resolution within customer SLA-defined response times.</li><li>Perform basic system administration tasks, such as patching, resource management, and service restarts.</li><li>Assist with Active Directory (AD) user/group management, including permissions and access control.</li><li>Support Azure Virtual Machines (VMs), backups, and cloud-based services.</li><li>Document system configurations, common issues, and troubleshooting steps.&nbsp;</li></ul>💻&nbsp;Specific Technical Skills:<ul><li>Basic understanding of system administration (Windows/Linux OS, virtualization, cloud computing).</li><li>Familiarity with&nbsp;Active Directory (AD), DNS, DHCP, and group policies.</li><li>Knowledge of&nbsp;Microsoft Azure fundamentals&nbsp;(virtual machines, storage, networking).</li><li>Good problem-solving and analytical abilities.</li><li>Excellent communication skills, both verbal and written.</li><li>Ability to work in a shift-based 24/7 support model.</li><li>Customer-focused with a proactive approach to issue resolution.</li><li>Strong attention to detail and documentation skills&nbsp;</li></ul>What you will gain:<ul><li>🏋️‍️Friendly and dynamic working environment</li><li>🏫&nbsp;Formal training and Professional Qualifications fully funded</li><li>✔️&nbsp;Competitive compensation package</li><li>⚕️&nbsp;Private Health Insurance</li><li>⚖️Work-Life Balance initiatives</li><li>🏃🏽‍Corporate Teams (e.g. Running, Volunteering)</li><li>👥&nbsp;A Buddy who will support you with your onboarding</li></ul>

Systems Engineer (L1)

Global Consumer Care (GCC) is driving the delivery of best-in-class consumer care&nbsp;across JTI. We are passionate about our consumers and fully devoted to enhancing their experience at every stage of their journey — from the very first contact to becoming loyal users and true brand ambassadors.We are firmly committed to becoming the #1 organization in delivering superior consumer experience globally, working hand in hand with JTI markets to realize our shared Vision #1. To support this ambition, we are seeking experienced, consumer-centric, and highly motivated professionals to join our dynamic Global Consumer Care team based in Athens, Greece.&nbsp;Position:&nbsp;As Regional Consumer Care Manager for Western Europe, you will oversee market operations within our outsourced model, driving vendor performance to ensure the consistent delivery of best-in-class consumer care services. You will lead the development and delivery of high-quality training and knowledge management across the region. A key part of your role will be ensuring overall alignment with global initiatives whilst driving operational excellence. This highly collaborative position involves close partnership with vendors, local markets, HQ colleagues, and central functions.&nbsp;In this role, you will:&nbsp;<ul><li>Market Relationship: Support markets in building best-in-class consumer care operations tailored to local needs. Act as primary escalation points for local markets.</li><li>Vendor Management: Manage regional vendors, ensuring strong performance, inc. SLA &amp; KPI achievements for your allocated markets. Identify continuous improvement opportunities, create action plans and ensure follow up. Supporting the management of regional budgets, forecasting, and vendor invoicing.</li><li>Training and development: Designing, implementing, and evaluating all types of training programs (onboarding, new product launches, new initiatives, process improvements, continuous learning etc.) delivered by Vendors to improve advisors’ performance, often coordinating resources like facilitators, technology, and materials.</li><li>Training organization: Coordinating resources like facilitators, technology, and materials as required for the successful delivery of all training. Maintain and monitor relevant KPIs and metrics on training outcomes</li><li>Content curation: Organizing and structuring information to ensure content remains accurate, consistent, and up to date.</li><li>Strategy &amp; Analysis: Partner with the GCC HQ team to develop and enhance knowledge management and training strategies aligned with business goals, ensuring measurable impact and continuous improvement of all initiatives</li><li>Knowledge Management: Build and maintain systems to capture, organize, and share the organization’s knowledge assets — including knowledge bases and digital content — to support both advisors and consumers.</li><li>Continuous Improvement: Foster collaboration among markets and vendors by encouraging knowledge sharing and connection. Partner with the Global Consumer Care team to identify opportunities and translate them into actionable initiatives that enhance training and knowledge effectiveness.</li><li>Training &amp; Knowledge Champion: Prepare and deliver presentations on training and knowledge management initiatives to senior stakeholders and HQ leadership.</li><li>Travel: Travel within the Western European region to support local markets and operational partners, with occasional visits to JTI Headquarters in Geneva, Switzerland, and other hubs as required.</li></ul>&nbsp;&nbsp;Requirements:&nbsp;<ul><li>Degree in Management, Business Administration, Marketing, or related field</li><li>Minimum 5+ years’ experience as a Consumer Care Training Manager / Knowledge Manager/Contact Center Manager or in a similar leadership role</li><li>Solid understanding of all aspects of Consumer Care operations in a multi-hub, outsourced environment</li><li>FMCG and/or Consumer Goods industry experience strongly preferred; tobacco and RRP category knowledge is a plus</li><li>Excellent organizational skills with the ability to manage and prioritize multiple initiatives simultaneously</li><li>Strong understanding of the latest training and knowledge management best practices, including techniques and technology landscape</li><li>Deep understanding of change management practices and techniques</li><li>Excellent influencing skills and experience of working with vendors and partners in the training/knowledge management area</li><li>Exceptional communication and collaboration skills, both one-on-one and in group settings, across all functions and levels of the organization</li><li>Proven ability to multi-task, adapt, and perform under pressure</li><li>Proficient in MS Office and consumer care systems/platforms (e.g., ServiceNow)</li><li>Fluent English (written and spoken); additional languages are an advantage</li></ul>&nbsp;&nbsp;What to expect:&nbsp;&nbsp;Expect growth opportunities, training, good compensation package, social security package. For more details on local policies, speak with the Talent Advisor.

Regional Consumer Care Manager Knowledge and Training (Western Europe)

Your role as a Government &amp; Public Sector Consultant / Senior Consultant will focus on the delivery of client engagements, by understanding objectives for clients and Deloitte, aligning your own work to objectives and setting personal priorities, teaming with others across businesses and borders and taking accountability for own and team results.In this role, you will build relationships and exercise your communication skills in order to positively influence your peers and other stakeholders. You will commit to personal learning and development by actively seeking opportunities for growth, you will share knowledge and experience with others, and act as a strong brand ambassador, embracing our purpose and values in order to put these into practice in your professional life.During your tenure as a Government &amp; Public Sector Consultant / Senior Consultant, you will demonstrate and develop your ability to:<ul><li>Analyze and document the&nbsp;client’s&nbsp;current state process designs by using business process management techniques (e.g. BPMN, RACI, SIPOC, VSM, etc.);</li><li>Identify and document any pain points/quality issues/inefficiencies/non-value-adding activities leading to poor performance;</li><li>Define the process efficiency metrics (KPIs) and the appropriate SLAs;</li><li>Generate business requirement documents for key process improvement projects;</li><li>Effectively monitor project and program implementation;</li><li>Analyze business requirements and prepare technical and functional specifications and develop tender documents;</li><li>Manage and deliver projects and proposals;</li><li>Deal with project research and participate in report writing process;</li><li>Effectively interact with colleagues and clients of varying backgrounds to effectively serve clients.</li></ul> #WinningRequirementsTo qualify for the role you must have:<ul><li>Bachelor’s degree in Public Policy, International Studies, Economics, Business Administration, Finance or Engineering;</li><li>Master’s Degree in Business Administration (MBA) or similar will be considered as a plus;</li><li>Between 2 - 5&nbsp;years of relevant work experience in a consulting firm or related professional area with emphasis on providing advisory services to public sector organizations;</li><li>Knowledge and prior experience in areas related to Government and Public Sector Services gained through serving Greek public administration, European Institutions and / or International Donor Organizations across multiple policy areas;</li><li>Prior experience in preparation of responses to Greek public sector and European tenders will be considered as a plus;</li><li>Understanding of the latest trends across various policy areas (e.g., general public services, economic affairs, environmental protection, social policies), along with insights into major planned Greek public sector reforms and the funding or financing opportunities available for their implementation;</li><li>Strong problem-solving skills and ability to develop insights from quantitative and qualitative information;</li><li>Experience in management of co-funded projects will be considered as a plus;</li><li>Excellent interpersonal skills and ability to prioritize and handle multiple assignments;</li><li>Strong oral and written Greek &amp; English language communication skills;</li><li>Computer literacy;</li><li>Military obligations fulfilled where applicable.</li></ul> #AboutTechnology&amp;Transformation&nbsp;Five core competency areas make up our Technology &amp; Transformation service line:<ul><li>Cyber;</li><li>Engineering, AI &amp; Data;</li><li>Enterprise, Technology &amp; Performance;</li><li>Customer;</li><li>Human Capital.</li></ul>

Government & Public Sector Consultant / Senior Consultant

We have one common vision at&nbsp;IKEA: to help our customers enjoy a better everyday life at home. We take our vision very seriously.<ul><li>We all choose to work at&nbsp;IKEA&nbsp;because we share the unique company culture and values.</li><li>We are passionate about our business and strive for high performance.</li><li>We have fun at work and a human approach while performing.&nbsp;</li></ul>&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;For our&nbsp;Athens Centre&nbsp;Store, we are looking for:&nbsp; &nbsp; &nbsp;&nbsp; Customer Service &amp; Exchanges and Returns Team Leader&nbsp;Reporting to the Customer Relations Manager, the suitable candidate will be responsible and accountable for:<ul><li>Ensuring the implementation of all company policies and routines that apply in your areas of responsibility</li><li>Ensuring that all (company and legal) safety and security guidelines are followed in your areas of responsibility</li><li>Securing the smooth operation of all of the departments in your area of responsibility according to HM procedures</li><li>Implementing the actions agreed in order to improve the ICSS, Brand capital and employee satisfaction indices</li><li>Ensuring that the external services partners (Transportation and Assembly) performance comply with the agreed objectives</li><li>Controlling, Steering and following up all operating costs and KPIs related to your areas of responsibility</li><li>Selecting, developing and maintaining a motivated team capable of producing the agreed objectives</li><li>Monitor and improve the shopping experience for the customer all around the store by compiling, tracking and working with customer comments</li></ul>&nbsp;Qualifications and Competences Required:<ul><li>University Degree</li><li>Very strong Customer Focus</li><li>Good people management skills</li><li>Achievement drive, initiative taking and problem solving skills</li><li>Very good communication skills and team oriented personality</li><li>Good planning, organizational and problem solving skills</li><li>Ability to work under pressure and strict deadlines</li><li>Good knowledge of English</li><li>Good knowledge of MS Office and Navision</li></ul>&nbsp;Qualifications and Competences Preferred:<ul><li>Very good communication skills and team oriented personality</li><li>Good planning, organizational and problem solving skills</li></ul>&nbsp;What we offerAt IKEA, we believe in the power of people and strive to create a collaborative and supportive environment where every individual can thrive and grow with us.<ul><li>💰&nbsp;Competitive Compensation: Attractive salary &amp; benefits package.</li><li>🩺&nbsp;Health &amp; Well-being:&nbsp;Comprehensive group life &amp; medical insurance.</li><li>💻Employee Development:&nbsp;40+ hours of annual training for continuous learning &amp; development.</li><li>🚀&nbsp;Career Growth:&nbsp;8/10 positions are filled from within, reflecting our commitment to internal talent.</li><li>🛍️&nbsp;Special Discounts:&nbsp;Discounts on IKEA products &amp; other Fourlis Group brands.</li><li>🚗&nbsp;Transportation Support: Transportation cards or toll coverage.&nbsp;</li><li>🌍&nbsp;Inclusive Environment:&nbsp;A welcoming, international &amp; diverse team.</li></ul>&nbsp;Are you the one? Get in touch with us, by submitting your complete resumeAll applications will be treated with the strictest confidentiality. Kindly note that only shortlisted candidates will be contacted for this position, due to high volume of applications received.

Customer Service Team Leader

Steelmet S.A., the corporate services arm of the Viohalco Group, is seeking a visionary&nbsp;PMO Senior Manager&nbsp;to restructure and elevate an existing PMO function. We are looking for a leader with a proven track record of transforming project execution from "medium maturity" to a center of excellence. You will drive governance, standardize methodologies, and ensure the successful delivery of strategic initiatives across IT, Operations, HR, and Supply Chain.&nbsp;Key Responsibilities<ul><li>PMO Transformation: Redefine and mature PMO methodologies, processes, and tools to align with industry best practices and organizational strategy.</li><li>Portfolio Governance: Oversee the entire project portfolio, ensuring strategic alignment, optimal resource allocation, and strict financial control.</li><li>Leadership: Lead, mentor, and grow a team of 3-5 Project Managers, fostering a culture of transparency and accountability.</li><li>Execution &amp; Standards: Drive the adoption of standard methodologies (Waterfall, Agile, Hybrid) and optimize the use of tools, specifically ServiceNow.</li><li>Visibility: Implement comprehensive dashboards to provide real-time insights into project health, risks, and value realization for senior stakeholders.</li><li>Risk Management: Establish robust risk mitigation strategies across the portfolio to ensure on-time, on-budget delivery.</li></ul>&nbsp;Required Qualifications<ul><li>Experience: 10-15 years in project/program management, with at least 5 years in a PMO Leadership role (Head of PMO/Manager).</li><li>Track Record: Demonstrated success in restructuring or significantly maturing an existing PMO.</li><li>Education: Bachelor’s degree in Engineering, Business, or related field (Master’s preferred).</li><li>Certification: PMP or PRINCE2, PgMP is a plus.</li><li>Technical Skills: Proficiency in project management software; experience with ServiceNow SPM is highly desirable.</li><li>Exceptional leadership, communication, negotiation, and interpersonal skills, with the ability to influence and collaborate at all levels of the organization.&nbsp;</li><li>Strong analytical and problem-solving abilities, with a strategic mindset focused on driving transparency and accountability.&nbsp;</li><li>Languages: Fluent in English and Greek.</li></ul>&nbsp;Preferred Qualifications:<ul><li>Experience with large-scale capital expenditure projects.</li><li>Familiarity with ERP implementation projects (e.g., SAP).</li><li>Previous experience in manufacturing or industrial environment.</li></ul>&nbsp;&nbsp;The Company offers<ul><li>Competitive remuneration package</li><li>Private Health Insurance</li><li>Pension Plan</li><li>Continuous Learning and development</li></ul>&nbsp;

PMO SENIOR MANAGER (3684)

Steelmet S.A., the corporate services arm of the Viohalco Group, is seeking a visionary&nbsp;PMO Senior Manager&nbsp;to restructure and elevate an existing PMO function. We are looking for a leader with a proven track record of transforming project execution from "medium maturity" to a center of excellence. You will drive governance, standardize methodologies, and ensure the successful delivery of strategic initiatives across IT, Operations, HR, and Supply Chain.&nbsp;Key Responsibilities<ul><li>PMO Transformation: Redefine and mature PMO methodologies, processes, and tools to align with industry best practices and organizational strategy.</li><li>Portfolio Governance: Oversee the entire project portfolio, ensuring strategic alignment, optimal resource allocation, and strict financial control.</li><li>Leadership: Lead, mentor, and grow a team of 3-5 Project Managers, fostering a culture of transparency and accountability.</li><li>Execution &amp; Standards: Drive the adoption of standard methodologies (Waterfall, Agile, Hybrid) and optimize the use of tools, specifically ServiceNow.</li><li>Visibility: Implement comprehensive dashboards to provide real-time insights into project health, risks, and value realization for senior stakeholders.</li><li>Risk Management: Establish robust risk mitigation strategies across the portfolio to ensure on-time, on-budget delivery.</li></ul>&nbsp;Required Qualifications<ul><li>Experience: 10-15 years in project/program management, with at least 5 years in a PMO Leadership role (Head of PMO/Manager).</li><li>Track Record: Demonstrated success in restructuring or significantly maturing an existing PMO.</li><li>Education: Bachelor’s degree in Engineering, Business, or related field (Master’s preferred).</li><li>Certification: PMP or PRINCE2, PgMP is a plus.</li><li>Technical Skills: Proficiency in project management software; experience with ServiceNow SPM is highly desirable.</li><li>Exceptional leadership, communication, negotiation, and interpersonal skills, with the ability to influence and collaborate at all levels of the organization.&nbsp;</li><li>Strong analytical and problem-solving abilities, with a strategic mindset focused on driving transparency and accountability.&nbsp;</li><li>Languages: Fluent in English and Greek.</li></ul>&nbsp;Preferred Qualifications:<ul><li>Experience with large-scale capital expenditure projects.</li><li>Familiarity with ERP implementation projects (e.g., SAP).</li><li>Previous experience in manufacturing or industrial environment.</li></ul>&nbsp;&nbsp;The Company offers<ul><li>Competitive remuneration package</li><li>Private Health Insurance</li><li>Pension Plan</li><li>Continuous Learning and development</li></ul>

We are seeking a highly skilled and experienced Senior Program Manager to lead complex, cross-functional initiatives within our financial services organization. In this role, you will oversee strategic programs that drive operational efficiency, regulatory compliance, and business transformation. You will partner with senior leadership, technology teams, and business stakeholders to deliver programs on time, within scope, and aligned with strategic objectives.&nbsp;OPPORTUNITIES<ul><li>You will lead and manage large-scale, multi-disciplinary programs from initiation through execution and delivery. </li><li>You will define program objectives, success metrics, and governance frameworks in alignment with organizational strategy. </li><li>You will oversee budgets, resource allocation, timelines, and risk management to ensure program success. </li><li>You will engage with executive stakeholders to provide updates, resolve challenges, and align on key decisions. </li><li>You will ensure adherence to regulatory requirements, compliance standards, and industry best practices. </li><li>You will drive continuous improvement in program management methodologies and tools across the organization. </li><li>You will mentor and guide project managers, fostering a culture of collaboration and accountability.</li></ul>&nbsp;SKILLS<ul><li>10+ years of program/project management experience, with at least 5 years in financial services or a highly regulated industry. </li><li>Strong knowledge of program governance, portfolio management, and risk mitigation practices. </li><li>Proven track record of managing multi-million-dollar programs with cross-functional teams. </li><li>Exceptional communication, negotiation, and stakeholder management skills at executive levels. </li><li>Experience with Agile, Waterfall, or hybrid delivery methodologies. </li><li>Familiarity with financial services products, regulatory frameworks, and digital transformation initiatives. </li><li>PMP, PgMP, or similar program management certification is a plus.</li></ul>&nbsp;&nbsp;VALUES<ul><li>Care – You prioritize the needs of clients, colleagues, and communities. </li><li>Commit – You take ownership and deliver on your promises with integrity. </li><li>Collaborate – You foster teamwork across functions, geographies, and cultures. </li><li>Challenge – You embrace change, think critically, and drive innovation.</li></ul> &nbsp;SOME OF OUR BENEFITS include:<ul><li>Maternity leave:&nbsp;Transition back with 3 days per week in the first month and 4 days per week in the second month </li><li>Civil Partnership:&nbsp;1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership </li><li>Family care:&nbsp;4 weeks of paid family care leave </li><li>Recharge days:&nbsp;4 days per year to use when you need to physically or mentally needed to recharge </li><li>Study leave:&nbsp;2 weeks of paid leave each year for study or personal development&nbsp;</li></ul>

Senior Program Manager

Affidea Greece, one of the leading healthcare providers in the country, is expanding and looking for experienced&nbsp;Center Managers&nbsp;to join our growing team in Attica. With several&nbsp;brand-new&nbsp;Diagnostic Centers opening this year, we are seeking dynamic individuals to oversee their development and operations. Responsibility to staff and direct the team to:<ul><li>Manage the center ensuring high quality business activities with maximum quality, service and profitability for the organization.</li><li>Understands that the center's profits and achievements are reflected in all its operations and activities– including relationships and risk management</li><li>Meet your targets and those of the team as a whole</li><li>Manage the smooth running of the team</li><li>Contribute to the training and development of the results-driven team to achieve revenue targets in line with business plans</li><li>Maintain overall center responsibility for performing all duties in compliance with related legal/statutory, regulations, professional duties, responsibilities and obligations and insert as applicable e.g. Best Practice Guidelines, ISO certification</li></ul> Day to day responsibilities&nbsp;agreed with your manager to include:<ul><li>Manage, direct and monitor the overall performance of the center</li><li>Maintain and improve mechanisms for center activities, including surveying and measuring the operations, process, outcomes and profitability and disseminate feedback to the appropriate internal entities</li><li>Direct the development of plans for the center to include management to achieve targets</li><li>Developing plans for the center's progress and growth</li><li>Subject to agreed criteria, recruitment, training, set action and targets, appraise and manage performance, development, coaching and general support of all team members to ensure targets are met</li><li>Reporting (content and format as agreed) monthly as agreed</li><li>Delegate authority and responsibility to team with supervision, accountability and review</li><li>Set an example for team members of commitment, center process and activities, work ethics and habits and personal character</li><li>Maintain accurate records</li><li>Responsibly use resources and control expenses to meet agreed budgetary controls</li><li>Adhere to all organization policies and procedures</li><li>Interact and co-operate with all members of the organization, its suppliers and customers</li><li>From time to time, you may be expected to be part of special projects as are reasonably required of your job role</li></ul>Job requirements<ul><li>At least 3 years&nbsp;of experience in a similar role</li><li>Bachelor's degree in business administration &amp; management</li><li>Excellent verbal and written communication skills both in Greek and English</li><li>Good understanding of business process and management, requirements and dynamics</li><li>Proficient in using MS Office</li><li>Proven ability to drive effectively a center and team</li><li>Ability to coach and develop others</li><li>Excellent interpersonal, organizational and communication skills</li><li>Ability to work in flexible hours</li></ul> What We Offer<ul><li>Attractive salary package and bonus scheme</li><li>Private Health Insurance</li><li>Professional skill development</li><li>Excellent professional environment</li><li>Ongoing career growth and skill development</li></ul>

Center Manager

The Personal Assistant to the CEO is responsible for providing administrative and personal support to the Chief Executive Officer of Quality &amp; Reliability S.A. This individual will work closely with the CEO to ensure all of their needs are met in a timely and efficient manner. The Personal Assistant to the CEO will be expected to anticipate the needs of the CEO and act as a liaison between the CEO and other departments.Duties and Responsibilities:<ul><li>Provide administrative assistance to the CEO including scheduling meetings, managing calendar, travel arrangements, and other related tasks</li><li>Act as a liaison between the CEO and other departments</li><li>Prepare and edit correspondence, reports, and presentations</li><li>Manage and monitor the CEO's email, phone calls, and other communications</li><li>Research and analyze data to prepare reports and documents</li><li>Handle confidential information and documents with discretion</li><li>Assist the CEO with personal tasks as needed</li><li>Perform other duties as assigned</li></ul>Qualifications:<ul><li>Bachelors degree in business administration, management, or related field</li><li>At least 3 years of experience in a Personal Assistant (PA).</li><li>Excellent communication, organizational, and multitasking skills</li><li>Proficiency in Microsoft Office Suite</li><li>Ability to work independently and manage multiple tasks simultaneously</li><li>Ability to handle confidential information with discretion</li><li>Proactive, resourceful, and detail-oriented</li></ul> What is there for you<ul><li>We want our people to be well compensated, so we offer an attractive salary package</li><li>Health is the most important asset, so we have you secured with a health insurance plan from day one</li><li>We are excited about challenges, so you are invited to take part in exciting, innovative projects that make a difference</li><li>Most important, we work as a team, so we gather on smaller and bigger occasions to celebrate good times together! Happy Fridays, bowling sessions, running events and everything that help us have fun and enjoy working with our team.</li></ul>

Personal Assistant to CEO

HELLENIC CABLES S.A.&nbsp;&nbsp;is seeking a&nbsp;Project Scheduler&nbsp;to join our dynamic &amp; fast growing Project Management Office.&nbsp;As a&nbsp;Project Scheduler&nbsp;you will be responsible to ensure that a plan exists for the entire project cycle, from award to closure, providing effective planning oversight and control in order to minimize project failure, and promote timely task execution. Also you will ensure that all stakeholders are aware of the key milestones for the schedule, the time dependencies between the various work packages, the progress that has been made so far and any delays that have occurred or may occur in the future.Responsibilities:&nbsp;<ul><li>Supports the development of work package time plans working closely with Project Manager and Project Engineers</li><li>Measures of progress made</li><li>Conducts schedule forecasting</li><li>Contributes in development of overall project plan and of the definition of project’s milestones and resources</li><li>Supports the identification and management of overall project dependencies and ensures project deliverables stay on-time</li><li>Provides input on impact of changes to schedule</li><li>Performs critical path analysis for project</li><li>Contributes to project reporting on areas of schedule performance and dependency management to the client, the project team and PMO Director</li></ul>Qualifications:&nbsp;<ul><li>Very good knowledge of MS-project and Primavera P6 planning software</li><li>Degree in Engineering, University or Technical</li><li>Relevant working experience up to 2 years</li><li>Strong organization skills to prioritize workload</li><li>Strong analytical skills to evaluate problems/opportunities and drive cost-effective solutions</li><li>Effective interpersonal, communication and teamwork skills</li><li>Good mathematical ability</li><li>Results and action oriented</li><li>Fluent in English</li><li>Fluent in German will be consider an asset</li></ul>The Company Offers:&nbsp;<ul><li>A unique opportunity to thrive in one of the pioneering companies in cable manufacturing</li><li>Competitive remuneration package</li><li>Life &amp; Health Insurance Plan</li><li>Additional Bonus, based on results</li></ul>

PROJECT SCHEDULER (3230)

💼 Your everyday work-life&nbsp;<ul><li>Report to Warehouse Operations Network Director and be responsible for leading and coordinating a workforce of ~100 people, including internal employees and 3rd party resources</li><li>Direct and indirect people management in a multi-shift, high-volume warehouse environment work with management teams to observe disciplinary issues, attendance and performance of direct reports</li><li>Maintain high customer satisfaction levels through excellence in dispatching, identifying, receiving and ensuring quality of products</li><li>Active involvement in the upcoming SAP EWM implementation, acting as a key operational stakeholder</li><li>Collaboration with central supply chain, planning, customer service, IT and external partners</li><li>Act as primary escalation point for warehouse operational issues and-user adoption</li><li>Measure and address the effectiveness of employee performance and warehousing activities</li><li>Identify operations needing development and institute innovations to adjust current work practices and procedures</li><li>Ensure full compliance with H&amp;S legislation, internal policies and ISO standards</li></ul>&nbsp;🚀 As an ideal fit, you should have<ul><li>Bachelor’s in Supply Chain Management, Business Administration, or Logistics</li><li>Academic background in STEM fields (Engineering, Mathematics, Operations Research or related disciplines) is a plus, supporting data-driven decision making and process optimization&nbsp;</li><li>Established warehouse supervisory expertise</li><li>Understanding of WMS &amp; SAP software</li><li>Knowledge of conventional management and warehousing fundamentals&nbsp;</li><li>Strong people leadership skills, with the ability to inspire teams through change and operational complexity</li><li>Excellent interpersonal and communication abilities</li></ul>&nbsp;💎 What we offer&nbsp;<ul><li>Continuous training in new technologies and tools</li><li>Career development and growth opportunities</li><li>Competitive bonus scheme, performance-based</li><li>Group health/medical insurance package</li><li>Internal wellbeing initiatives&nbsp;</li></ul>&nbsp;⭐ Join&nbsp;#teamKotsovolos and find an environment that promotes new technologies, loves to evolve, embraces diversity and stands next to society.&nbsp;

Distribution Center Supervisor

HELLENIC CABLES S.A.&nbsp;&nbsp;is seeking a&nbsp;Project Scheduler&nbsp;to join our dynamic &amp; fast growing Project Management Office.&nbsp;As a&nbsp;Project Scheduler&nbsp;you will be responsible to ensure that a plan exists for the entire project cycle, from award to closure, providing effective planning oversight and control in order to minimize project failure, and promote timely task execution. Also you will ensure that all stakeholders are aware of the key milestones for the schedule, the time dependencies between the various work packages, the progress that has been made so far and any delays that have occurred or may occur in the future.Responsibilities:&nbsp;<ul><li>Supports the development of work package time plans working closely with Project Manager and Project Engineers</li><li>Measures of progress made</li><li>Conducts schedule forecasting</li><li>Contributes in development of overall project plan and of the definition of project’s milestones and resources</li><li>Supports the identification and management of overall project dependencies and ensures project deliverables stay on-time</li><li>Provides input on impact of changes to schedule</li><li>Performs critical path analysis for project</li><li>Contributes to project reporting on areas of schedule performance and dependency management to the client, the project team and PMO Director</li></ul>Qualifications:&nbsp;<ul><li>Very good knowledge of MS-project and Primavera P6 planning software</li><li>Degree in Engineering, University or Technical</li><li>Relevant working experience up to 2 years</li><li>Strong organization skills to prioritize workload</li><li>Strong analytical skills to evaluate problems/opportunities and drive cost-effective solutions</li><li>Effective interpersonal, communication and teamwork skills</li><li>Good mathematical ability</li><li>Results and action oriented</li><li>Fluent in English</li><li>Fluent in German will be consider an asset</li></ul>The Company Offers:&nbsp;<ul><li>A unique opportunity to thrive in one of the pioneering companies in cable manufacturing</li><li>Competitive remuneration package</li><li>Life &amp; Health Insurance Plan</li><li>Additional Bonus, based on results</li></ul>

Ensure the implementation of Health &amp; Safety policies and procedures within the plant, controlling compliance with legal requirements and company standards, aiming to prevent accidents and continuously improve the working environmentKey Accountabilities<ul><li>Design, implement, and monitor the Health &amp; Safety Management System</li><li>Conduct inspections and risk assessments across facilities and processes</li><li>Develop and maintain emergency response plans</li><li>Train employees on safety procedures and proper use of PPE</li><li>Investigate incidents and prepare reports with preventive recommendations</li><li>Provide guidance on facility design, new processes, and equipment selection</li><li>Introduce methods and technologies for continuous improvement</li><li>Collaborate with Production and Maintenance Managers to ensure safety measures are applied</li></ul>Qualifications and Experience<ul><li>Diploma or Degree from a Polytechnic or Technological Institution (Engineering disciplines such as Mechanical, Electrical, Chemical)</li><li>Minimum 5 years of experience in Health &amp; Safety within an industrial environment</li><li>Excellent knowledge of H&amp;S legislation and standards</li><li>Proven experience in drafting reports, policies, and procedures</li><li>Strong command of English language</li><li>Excellent communication, presentation, and training skills</li><li>Ability to manage projects, time, and resources effectively</li><li>Proficiency in MS Office and general IT tools</li></ul>About the benefitsOur Company provides a dynamic working environment, in which cooperation and continuous learning are encouraged and career development relates to performance.In addition, Elval offers its employees a competitive remuneration package and a wide range of benefits.

HEALTH & SAFETY SENIOR ENGINEER (3676)

Golden Automation Systems is a reliable and professional partner for customers operating worldwide.We offer a partnership based on deep knowledge and experience that have been accumulated over the past 32 years of our company’s exclusive activity in marine electrical and automation systems.Role Summary:Overall, the UI Designer role in an industrial applications company in the marine industry is responsible for designing user interfaces that meet user needs, business goals, and technical constraints, while staying up to date with the latest design trends and technologies. Successful candidates will have strong design skills, experience with design software, and the ability to work collaboratively with cross-functional teams to deliver high-quality UI designs.Duties and Responsibilities:· Design user interfaces for industrial applications in the marine industry that meet user needs, business goals, and technical constraints.· Conduct user research to identify user needs and preferences and use this information to inform design decisions.· Create wireframes and prototypes to visualize and communicate the structure and layout of the design.· Develop high-quality, visually appealing designs that are consistent with brand standards and guidelines.· Collaborate with developers and other stakeholders to ensure the UI design is implemented effectively.· Conduct usability testing to identify any issues with the design that may negatively impact the user experience and use feedback to improve the design.· Stay up to date with the latest UI design trends, techniques, and technologies.Skills and Qualifications:· Bachelor’s degree in a relevant field such as graphic design, human-computer interaction, or computer science.· Proven experience as a UI Designer, with a portfolio of work that demonstrates a strong understanding of UI design principles, tools, and techniques.· Proficiency in design software such as Sketch, Figma, or Adobe Creative Suite.· Excellent visual design skills, with a keen eye for typography, color, and layout.· Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams.· Detail-oriented with a strong ability to manage multiple projects and priorities.&nbsp;Preferred Qualifications:· Experience designing user interfaces for industrial applications (AVEVA Wonderware, Ignition ect.).· Basic knowledge of front-end programming.· Basic knowledge in 3D modeling and visualization software such as Blender or 3DS Max.· Experience with latest virtual interaction technologies (VR, AR, HoloLens)· Knowledge of back-end development technologies such as SQL or Python to facilitate effective communication with developers.Knowledge of marine industry-specific regulations, safety standards, and compliance requirements.We offer you:<ul><li>Medical insurance</li><li>Laptop</li><li>Training Courses</li></ul>

UIx Designer - JOBID: UID-190423

Bringing smiles is what we do at TTEC… for you and the customer. As a Sales Analytics Manager working onsite in Athens you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. What You’ll be Doing&nbsp;In this role you will, gather, prepare, and analyze data for client sales and marketing programs. You will directly collect, validate, cleanse, and load data from internal or external systems into databases to enable successful user adoption of analytics tools and reports. &nbsp; The position will work with Strategic Marketing Managers and other program support resources to provide analysis, creative feedback, and prepare findings for presentation to management.&nbsp;During a Typical Day, You’ll&nbsp;• &nbsp; &nbsp;Partner with the line of business owners and other key stakeholders in GTM planning and the day to day running of the EMEA DMe business.&nbsp; • &nbsp; &nbsp;Assist the Sales Managers accountable for achieving revenue goals across the B2B business. Diagnose gaps and develop action plans to improve performance across the region.&nbsp; • &nbsp; &nbsp;Drive the weekly and quarterly Forecast and Outlook process using pipeline analysis, data validation, and identify gaps and actions required.&nbsp; • &nbsp; &nbsp;Manage local execution of Sales Quota setting and validate attainment and exception requests.&nbsp; • &nbsp; &nbsp;Assess current business practices and provide innovative ways for improved efficiency and effectiveness&nbsp;What You Bring to the Role&nbsp;• &nbsp; &nbsp;3-5 years of work experience in sales operations or related field. &nbsp; • &nbsp; &nbsp;Ability to be successful working in highly matrixed organization and able to build support and strong relationships with key stakeholders and peers&nbsp; • &nbsp; &nbsp;Strong Excel skills. Experience in CRM and data visualization tools (e.g. SFDC, Tableau, Power BI) preferred&nbsp; • &nbsp; &nbsp;Exceptional interpersonal, presentation, and communication skills&nbsp; • &nbsp; &nbsp;Ability to work independently and prioritize, multi-task, and perform effectively under pressure&nbsp;What You Can Expect &nbsp;• &nbsp; &nbsp;Supportive of your career and professional development&nbsp; • &nbsp; &nbsp;An inclusive culture and community minded organization where giving back is encouraged&nbsp; • &nbsp; &nbsp;A global team of curious lifelong learners guided by our company values&nbsp; • &nbsp; &nbsp;Ask us about our paid time off (PTO) and wellness and healthcare benefits&nbsp; • &nbsp; &nbsp;And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)&nbsp; Visit www.mybenefits.ttec.com for more information.&nbsp;

Strategic Marketing Manager

Bringing smiles is what we do at TTEC… for you and the customer. As a Director Learning and Development – Sales working on site in Krakow,&nbsp;you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.What You’ll be DoingThis role is ideal for an energetic and enthusiastic professional manager with a leadership flair and ability to drive and motivate others. This role leads the development and implementation of improvement plans for the individual(s), team(s) and site(s) under their umbrella of responsibility together with the local operational leadership teams. They do this based on data &amp; learning needs analysis aimed at ensuring the right quality of service is achieved and remains consistent for our customers worldwide.You are responsible for direct management of a team of Sales Learning and Development experts, with a strong and proven track record of driving and managing performance in the Quality and Learning field.This role is ideal for a self- motivated, energetic and enthusiastic Learning &amp; Development leader with a passion for customer service. They have a proven ability to lead a team of learning and quality experts who are able to identify learning needs or performance opportunities, work in collaboration with a management team to build towards concrete performance objectives, as well as train and coach others.ResponsibilitiesDrivesiteperformance⇒Partnerandconsultwiththesiteoperationalleadershipteamtoconductaquantitative &amp; qualitative analysis (holistically) of site / regional performance. Be accountable forcreatinganddrivingappropriate actionplanswithkey stakeholdersQuality solutions or plans to improve performance &amp; close learning or knowledge gaps ⇒Lookingholistically at the site KPI/indicators and understand the value-add/contribution T&amp;Q (root-cause,deep-dive,collaboratingwith key leadershipteamandsupport staff).DevelopLearning&amp;QualityteamMembers- Observationteammembers’performanceprovidefeedback and coach individuals to grow and develop, succession planning, developmentopportunities, coaching, feedbackDriveexecutionofQualityOperatingModel&amp;Standards - Responsibleforstrategyandcalibration indicators (Attendance and Accuracy for now while others may be added);Performance of agents’ first 90 days - Provide Recruitment feedback on New Hire fit for hire with local recruitment. Accountability towards New Hire development during New Hire cycleTraining Planning ⇒Assign resources to the training duties onsite and ensure it’s being managed properly and work with scheduling and Facilities for appropriate resource requirementsDesired Skills and Experience●Minimum 5 years call center or equivalent work experience&nbsp;●Possess excellent written and spoken English communicationskills●Excellentinterpersonalskills●Excellentorganizationalskills●Able to work independently, as well as extremely team-focused;supportsteamandpeer decisions●Meticulousattentionto detail●Able of working cooperatively with people of diversebackgroundsregardlessofpersonal differences●To be thechange ambassador, with the ability to drive changeby owning themeasuring of the adoption of change, showingflexibility and adapting to the dynamic Customer Serviceenvironment●Receptive to feedback, takes directions and is aware ofdevelopmentareas●Abilityto self-motivateandmanageowntime●Ability to own your own development and with a growthmindset●Ability to facilitate quality calibrations in a face to face andvirtualenvironment,with peergroupandglobalstakeholders●Partner with global learning team to provide input, reviewcreatedmaterials,andsupport deliveryof workshops●Abilityto adoptaconsultativeapproachwithstakeholders●Ability to conduct deep dives as part of overall root causeproblemsolving, analyzeandcreatereportonoutcomes●Ability to use the Learning Management System for basiclearning activities e.g. ability to pull and analyze reports, uploadcontent,createlearningcoursesKnowledge●Demonstrate an understanding of facilitation and questioningtechniques●Good understanding of adult learning principles and learningstyles●Good understanding of the learning models and learning cycles(ADDIE,AgileLearning,Learner Centered,etc.)●Proven experience in improving performance througha QualityManagement Tool, and / or experience working with call centrequality programs●Good understanding of the Customer Service business atBookingorsimilar environment●CustomerServiceoutcomeoriented●Available full time and flexible in both schedule and tasks basedonlocal needs●Experienceofdataanalysis●Experienceofrootcauseproblemsolvingmethodology●Experienceinchangemanagementmethodologies●Experienceofprojectmanagementmethodology●ExperienceoffacilitatingaqualitycalibrationprocessWhat You Can Expect·Supportive of your career and professional development·An inclusive culture and community minded organization where giving back is encouraged·A global team of curious lifelong learners guided by our company values·Ask us about our paid time off (PTO) and wellness and healthcare benefits·And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

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