Ayvens

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The Strategic Accounts Executive is responsible for creating and providing additional value to Ayvens’ existing Strategic Accounts. Focus of his/her responsibilities is to develop and extend business with existing Customers by cultivating relationship and offering recognizable added value.The individual selected for the role will be concerned with the company’s external facing, consistency, customer satisfaction, new products launching, and ongoing provision of accurate and timely vehicle fleet performance data and analysis to the assigned accounts.Key Responsibilities:<ul><li>Build long-term relationships with existing Strategic Accounts that focus on delivering added value and result on increasing customer satisfaction index.</li><li>Develop deep knowledge of company’s propositions, products, and tools. &nbsp;</li><li>Excellent knowledge of the automotive industry.</li><li>Develop &amp; implement Yearly Strategic Account Plan.</li><li>Involve the company’s senior management where necessary.&nbsp;</li><li>Conduct meetings with clientele according to yearly plan, aiming to cultivate relationship both in depth and breadth.</li><li>Pro-actively and methodically identify customer needs and create plan to provide adequate fleet management solutions through the company’s propositions suite.</li><li>Introduce clientele to the company’s digital platforms.</li><li>Manage sales opportunities with persistency.</li><li>Orchestrate internally and externally an effective tender management process according to timelines and SLA’s.</li><li>Ensure high sales conversion ratio which will lead to renewal fleet successfully &amp; will enable further penetration.</li><li>Provide excellent customer service.</li><li>Take ownership for all queries and complaints and ensure they are resolved within agreed timescales and performance standards.</li><li>Liaise with internal departments to ensure adherence to Service level agreements.</li><li>Identify potential trends and threats and take all actions necessary to avoid customer service disruptions.</li><li>Act internally as clients advocate ensuring that the voice of the customer is communicated with responsibility and embedded at the organization.</li><li>Obtain full and sufficient information from customers to enable the progress of all regulatory processes and enable activities to be completed successfully.</li><li>Be involved in any other ad hoc projects / team activities as may be required.</li><li>Manage commercial CRM with attention to detail, emphasize on top and updated data quality.</li><li>Along with the account management team, take all actions to accelerate the completion of all administrative tasks.</li><li>Ensure that CRM automations are functioning properly and report all relevant issues.</li></ul>Qualifications &amp; Skills:<ul><li>Professional experience with a minimum of five (5) years in an equivalent level, preferably in B2B services or in a complex commercial environment.</li><li>University degree in Business Administration or Marketing.</li><li>Excellent interpersonal and communication skills</li><li>Strong Commercial awareness</li><li>Able to communicate persuasively across a range of different stakeholders.</li><li>Strong listening skills</li><li>Strong written communication skills</li><li>Ability to present effectively.</li><li>Teamwork skills</li><li>Challenger mentality with strong negotiation skills.</li><li>Tech Savviness and new technology adaptiveness.</li><li>An entrepreneurial mind-set with strong self-motivation and the ability to work both independently as well as a member of a high performing teams.</li><li>Solid quantitative (numerical and problem solving) skills.</li><li>Highly structured combined with a pragmatic ‘can do’ mentality.</li><li>Motivated with a strong track record of delivery.</li><li>Fluency in English (speaking and writing)</li></ul>

Strategic Accounts Executive

Ayvens Credit Risk Administrator (Fixed Term Contract) reports directly to the Credit Risk Manager. He/She is responsible for analyzing credit data and financial statements to evaluate the risks associated with the counterparty’s creditworthiness. He/She uses a variety of analytical techniques to evaluate the risks associated with lending to consumers and to evaluate business risks.&nbsp;Responsibilities&nbsp;He/she is the direct contact with relationship managers (sales team), which is also a part of the 1st line of defense, to complete the first rating checks and explain the different credit decisions so that the relationship managers are better prepared for challenging conversations with clients, if needed.Being a part of the first line of defense implies that he/she is actively responsible for the risk assessment and credit decision of clients within the attributed delegation.He/She is responsible for the evaluation of financial data, such as balance sheets and income statements to determine the level of default risk, including the calculation of financial ratios, interpreting results from automated decision-making and the preparation of a report to register the required audit trail. For credit review, the Credit Risk Administrator is responsible for regular rating / scoring update.&nbsp;Skills Requirements<ul><li>Relevant University degree (Bachelor/Masters level) e.g. in Finance, Accounting, Business Administration.</li><li>1 year experience in a relevant position.</li><li>Regularly communicate information that is timely, relevant, and tailored to each audience. This includes being transparent about both positive and negative developments.</li><li>Ability to manage diverse work and overlapping priorities.</li><li>An open mind-set and willingness to learn.</li><li>Very good analytical skills, critical thinking, and the ability to identify problems and propose solutions.</li><li>Team player.</li></ul>

Credit Risk Administrator

The Sales Executive’s responsibilities include identifying and pursuing new sales opportunities with clients and prospects, negotiating deals and maintaining high customer satisfaction. The relevant contact is primarily, but not limited, conducted through telephone. More precisely, the Sales Executive responds to a large number of prospects’ incoming calls regarding leasing services offered by Ayvens. In addition, this role requires a systematic follow-up until the conclusion of the sale and retaining a close relation with clients to increase penetration.This is an exciting role that will support you in growing as a professional, while achieving your ambitious sales targets and KPIs.The ideal candidate for this position will deliver high quality service and provide consultancy to customers on deciding on the vehicle that aligns perfectly with their needs.Responsibilities:<ul><li>Manage incoming clients’ requests and leads</li><li>Provide the most appropriate offer according to the customers &amp; prospects actual needs</li><li>Prepare all relative documentation in order to complete sales. This includes quotation, preparation of proposals for clients, acceptances, collection of clients’ financial documentation and client/prospect consultancy</li><li>Ensure all prospects and clients data is registered in a timely manner and with accuracy in the company's CRM system</li><li>Monitor and follow up all implementaton stages until car delivery</li></ul><ul><li>Identify product improvements or new products by remaining current on industry trends, market activities and competitors.</li></ul><ul><li>Handle all customers’ requests and resolve clients’ complaints</li></ul>Qualifications and skills:<ul><li>Previous experience in sales 3-5 years</li><li>Sales experience over the telephone would be consider as an asset</li><li>Strong listening skills</li><li>Excellent communication skills – verbal and written</li><li>PC Literacy</li><li>Must be familiar with digital technologies</li><li>Bachelor's Degree would be considered as an asset</li><li>Very Good command of Greek and English language (written &amp; oral)</li><li>Enthusiastic, dynamic and passionate about sales</li><li>Results oriented</li><li>Ability to perform well under pressure</li><li>Excellent negotiation skills</li><li>Ability to multi-task and prioritize</li></ul>

Sales Executive- Direct Retail

This position plays a critical role within the Commercial department to secure the smooth progression of all processes related to the Account Management of the Corporate Segment. The role is responsible to provide support to the members of Account Management team in several tasks such as the preparation of client proposals and reporting. The role is part of the Account Management Team which is comprised by Account Managers &amp; Executives as well as the Head of the team. &nbsp;&nbsp;Position Summary:<ul><li>Distribute communications to related departments in a timely manner when needed</li><li>Ensure records are accurately updated and stored responsibly in accordance with company policy</li><li>Update daily and / or weekly all CRM systems, with the respected contracts and or terms for our clients</li><li>Maintain a professional rapport with external and internal customers</li><li>Work alongside other departments to ensure protocol is being followed in compliance with company policy</li><li>Have a close cooperation with Legal Department as far as terms &amp; conditions for external clients is concerned</li><li>Perform administrative duties such as making reports, printing, photocopying and sending emails, and ordering office supplies</li></ul>&nbsp;Qualifications &amp; Skills:<ul><li>Academic background: general education degree or equivalent (University Degree will be preferred)</li><li>Minimum 2 years in a similar position, preferably in a complex commercial environment</li><li>Very good command of English - verbal and written</li><li>IT literate with excellent command of MS Office suite</li><li>Customer service experience</li><li>Excellent Customer service skills</li><li>Knowledge of CRM tools and relevant system applications</li><li>Knowledge of supporting and administrative processes</li><li>Effective on rapport building to develop trust and strong relationships with clients&nbsp;</li><li>Ability to manage data collection and filing</li><li>Ability to multitask</li><li>Strong listening skills</li><li>Being able to use empathy (Interpersonal sensitivity)&nbsp;</li><li>Be able to divert pressure and keep calm under stressful conditions</li></ul>

Commercial Support Agent

The Mobility Operations &amp; Replacement Services Specialist is a key member of Ayvens Mobility team, acting as a brand ambassador and ensuring a seamless, efficient, and customer-focused experience. This role combines operational excellence with exceptional service delivery, managing the full lifecycle of replacement and mobility solutions while driving continuous improvement and cost optimization.Key Responsibilities:<ul><li>Deliver world-class customer service by managing the replacement process end-to-end (requests in EBS, reservations, rental agreements, handling during and after rental) in compliance with Ayvens policies and procedures.</li><li>Respond promptly to all requests logged in the CRM system or received via calls and emails.</li><li>Allocate the right vehicle to reservations based on customer needs and cost efficiency.</li><li>Create and manage transfer requests in CRM, ensuring seamless execution.</li><li>Handle driver requests for replacement vehicles and manage related workflows.</li><li>Complete administrative tasks, including daily operational lists, to support departmental efficiency.</li><li>Ensure consistent alignment with external service partners (e.g., Rent-a-Car suppliers) to maintain high-quality, cost-efficient service.</li><li>Provide on-site support at the Mobility station, assisting customers and preparing rental agreements for vehicle pick-up.</li><li>Inspect returned vehicles and update their condition in the system.</li><li>Plan and organize the next day’s schedule for vehicle preparation and delivery to customers.</li><li>Communicate professionally via phone and email, ensuring a friendly and helpful approach.</li><li>Resolve customer issues and concerns using effective service techniques and escalate when necessary.</li><li>Monitor and manage complaint handling processes, ensuring timely resolution and customer satisfaction.</li><li>Analyze operational data (fleet utilization, idle time, service timelines, etc.) to support performance evaluation.</li><li>Gather and share customer feedback to identify improvement opportunities and enhance operational performance.</li><li>Participate in cross-functional projects to streamline processes, reduce operating costs, and enhance service consistency.</li><li>Meet all agreed SLAs and KPIs, both internal and external (including Commercial and Operations departments).</li><li>Maintain compliance with internal policies and operational standards.</li><li>Operate within Ayvens methodologies, challenge existing processes, and contribute to KPI-driven improvements.</li></ul>Key Skills &amp; Qualifications<ul><li>Bachelor’s degree in Business Administration, Automotive Engineering, Logistics, or related field.</li><li>Fluency in English (written and spoken)</li><li>2+ years of experience in mobility services, fleet management, automotive operations, or leasing industry.</li><li>Strong customer service orientation with excellent communication skills.</li><li>Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.</li><li>Analytical mindset with a proactive approach to problem-solving and process improvement.</li><li>Familiarity with CRM systems and operational workflows is a plus.</li></ul>

Mobility Operations & Replacement Services Agent

The RMT Coordinator is an essential member as he/she will be responsible for handling client's requests for service in an efficient manner while providing excellent customer service and minimizing operating costs. Take inbound calls from drivers, answer inquiries regarding the requests for scheduled and non-scheduled technical repairs, maintenance and tyre replacement, handle complaints and resolve problems. Responsibilities: • Handle drivers’ requests for car maintenance, tires or replacement by promptly providing approvals in accordance with the manufacturer’s guidelines. • Closely monitor costs related to repair, maintenance and tires replacement to achieve maximum savings. • Secure agreed prices with the vendor to ensure the client is aware of the repair total. • Negotiation for warranty recovery in cases where a vehicle is out of the normal factory warranty date or miles. • Handle and resolve drivers’ complaints. • Log all interactions with drivers in the relevant CRM tool and ensure that all tasks are completed. • Identify and escalate situations requiring attention. • Communicate with colleagues and external partners to control direct / indirect costs.• Drive continuous improvement and engage in action planning to improve operational effectiveness.Qualifications and skills:• University degree will be considered as an asset• At least 4-5 years of experience in automotive markets• Very good command of English language, both verbal and written• Organizational skills• Be able to work in teams• Customer oriented

RMT Coordinator

The LCV Specialist will support Ayvens Greece sales teams by providing commercial vehicle industry &amp; market knowledge, advice and guidance. Moreover he / she will provide advice to clients and new business prospects at the vehicle qualification stage on vehicle specification and ancillary equipment to ensure best fit for purpose.Through this role the candidate will liaise with the van manufacturers and importers, third party suppliers / vehicle converters to ensure accuracy and competitiveness of LCV maintenance budgets. Furthermore he/she will provide operational and in-life advice and recommendations to Ayvens Greece customers, particularly in the areas of selecting the appropriate commercial vehicles, according to legislation &amp; compliance to optimize their vehicle utilization.Key Responsibilities:<ul><li>Support the sales teams on winning van / light commercial vehicle business.</li><li>Provide current LCV market and industry information to support the Bid &amp; Tender team for the top 20–25 new commercial vehicle customers and prospects.&nbsp;</li><li>Identify van fleet operators for the New Business team to target and prioritize.</li><li>Actively promote Ayvens LCV proposition and seek to increase take up of the Ayvens commercial vehicles products and services.</li><li>Attend meetings with prospects and existing customers to carry out needs assessments to recommend and advise on fit for purpose vehicles, specifications, legislation, and compliance.</li><li>Make recommendations on commercial vehicle makes and versions including 3rd party specialist suppliers of vehicle racking, lifts, cranes, refrigeration and vehicle livery.</li><li>Support colleagues in both the Implementation and Engage teams to ensure smooth transition and onboarding of CV clients</li><li>Provide input and content for CV Tender management.</li><li>Liaise with the commercial training team in order to organize relevant trainings to the sales and other teams.</li><li>Service quality: Maintain a high level of service focus, ensuring Ayvens Customer Service Style is adopted and always supported.</li><li>Achieve pre-determined customer satisfaction/loyalty objectives and adherence to relevant SLA’s.</li><li>Ensure accurate recording of all relevant information to Commercial CRM.</li><li>Keep abreast of commercial vehicle market conditions and specific industry and organizational changes &amp; developments and regularly communicate this knowledge through the relevant areas of the business.</li><li>Plan, organize and execute training &amp; awareness sessions to the commercial team and all relevant internal partners, aiming to increase product knowledge level.</li><li>Along with the product team, develop and maintain a process for regular production and analysis of key performance indicators relating to Ayvens van fleets.</li></ul>Qualifications &amp; Skills:<ul><li>University degree in Business Administration or technical education.</li><li>Minimum of 5 years’ working experience in B2B environment</li><li>Background in relevant commercial vehicles sales will be considered an asset.</li><li>The ideal individual should have robust knowledge of how sales and account management functions operate and interact with clients within complex sales and business environments.</li><li>Very good coaching and training skills.</li><li>Solid quantitative (numerical and problem solving) skills.</li><li>Basic knowledge of Finance and Cost controlling.</li><li>Strong organizational and coordination skills.</li><li>An entrepreneurial mind-set with strong self-motivation and the ability to work independently.</li><li>Able to take initiative and the confidence to take business solutions from concept stage to implementation.</li><li>Good interpersonal and communication skills.</li><li>Ability to present options and recommendations to a Board level audience.</li><li>Able to communicate persuasively across a range of different stakeholders.</li><li>Team work &amp; listening skills.</li><li>IT literacy and ability to adapt in a complex IT ecosystem.</li><li>Motivated individual with a strong track record of delivery.</li><li>Fluency in English (speaking and writing).</li></ul>

LCV Specialist

The Direct Retail Account Management Executive has a crucial as he / she is the primary point of contact between the existing customer and Ayvens. He/She provides customer support, planning and implementation expertise for the account. He/She will also have the opportunity to further develop the relationship with our clients, focus in proactive sales process that invests time into understanding the overall picture of an account and leverage the information to build influence and sales over timeResponsibilities:<ul><li>Client oriented approach - actively listen to the customers and provide them with the best possible offer/solution that suits their needs.</li><li>Proactive contact with customers in order to renew our cooperation</li><li>Focus on the result and ensure to maximize the sales renewal rate.</li><li>Exhibit high level of ownership and close monitor all the required steps to manage the overall relationship.</li><li>Act as a customers’ advocate within the organization by working to build consensus and effectively handle complaints to keep them satisfied.</li><li>Use judgement to identify, trouble-shoot and resolve day to day tasks. Get involved whenever it is needed, even in non-selling activities.</li><li>Work with speed and agility to learn everything about our clients so that we will be able to serve them better</li><li>Keep abreast of the latest developments and trends in the Fleet Management and Automotive Industry</li><li>Keen to influence and to contribute to technical development and overall improvement of our processes in own or other related business areas and of our services.</li><li>Implementation of Ayvens loyalty plan and annual plan of visits</li></ul>Required Knowledge &amp; Qualifications:&nbsp;Hard Skills:&nbsp;<ul><li>University Degree (preferably in Economics, Business or Finance).&nbsp;</li></ul><ul><li>Professional experience with a minimum of three (3) years in an equivalent level, preferably in B2B services.&nbsp;</li><li>Very Good knowledge of MS Office (Excel, PowerPoint).&nbsp;</li><li>Excellent communication skills both written and oral.&nbsp;</li><li>Adequate knowledge of Automotive industry.&nbsp;</li><li>Very good command of the English language.&nbsp;</li></ul>Soft Skills:&nbsp;<ul><li>Customer Service Mentality.&nbsp;</li><li>Effective on rapport building.&nbsp;</li><li>Challenger with strong negotiation skills.&nbsp;</li><li>Analyze conflicting situations and take action.</li></ul><ul><li>Ability to present effectively.&nbsp;</li><li>Ability to use common sense in problem solving.&nbsp;</li><li>Ability to work under pressure and take decisions quickly.&nbsp;</li></ul>

Account Management Executive

We’re looking for an Indirect Spend Procurement Specialist to join our dynamic procurement team. In this role, you’ll lead sourcing and procurement activities across key indirect categories — such as Sales &amp; Marketing, Facility Management and IT. You will be &nbsp;responsible for optimizing supplier performance, driving cost efficiencies, and ensuring that procurement strategies align with the company’s overall business objectives, reporting to Country Procurement Manager.Responsibilities:<ul><li>Lead strategic sourcing and procurement initiatives for assigned indirect categories, ensuring alignment with organizational goals and objectives.</li><li>Participate in cross-functional teams and projects to support organizational initiatives and/or drive continuous improvement in procurement practices.</li><li>Collaborate closely with internal stakeholders, including commercial, operations, finance, and supply chain teams, to align procurement strategies with business needs and customer requirements.</li><li>Analyze market trends, supplier capabilities, and conduct spend analysis using data-driven assessments to get deep insight in cost structures, identify opportunities for cost savings, value generation, and process efficiencies.</li><li>Manage and optimize suppliers’ database, build relationships that generate long-term value for both Ayvens and the supplier in alignment with the country and group procurement strategies.</li><li>Negotiate contracts, pricing agreements, and service level agreements (SLAs) with suppliers to ensure terms and conditions according to the strategic priorities of the organization.</li><li>Manage supplier contracts throughout the contract lifecycle, including drafting, reviewing, and negotiating contract terms and conditions. Monitor supplier performance against key performance indicators (KPIs) and contractual obligations, taking proactive measures to address issues and drive improvements. Support the introduction of new processes, tools and systems within the procurement team and advise internal customers on procurement methods, processes and application of guidelines</li><li>Ensure &amp; follow-up actions regarding compliance and audit</li><li>Ensure compliance with contract requirements, terms, and conditions, and enforce contractual obligations to safeguard the organization's interests.</li><li>Collaborate with legal, finance, and other relevant stakeholders to mitigate contract risks and ensure contractual compliance.</li></ul>Qualifications and skills:<ul><li>Bachelor’s degree in Business Administration, Supply Chain Management, Procurement, or related field</li><li>Minimum 3 years of experience in procurement, strategic sourcing of Indirect Spend Categories</li><li>Demonstrated expertise in supplier relationship management, contract negotiations, and procurement best practices.</li><li>Strong analytical skills with the ability to analyze data, identify trends, and make data-driven decisions.</li><li>Excellent negotiation, communication, and interpersonal skills, with the ability to build and maintain effective relationships with internal and external stakeholders demonstrating a customer centric mindset.</li><li>High level of integrity and ability to explicitly demonstrate a professional approach in all supplier interactions and meet highest ethical standards.</li><li>Proficiency in procurement software, ERP systems, and Microsoft Office Suite.</li><li>Excellent knowledge of English language (written and oral)</li></ul>

Indirect Spend Procurement Specialist

Accident Operations Advisor plays a key role in ensuring the efficient and compliant operation of garage workflows in line with our master agreements. This role is responsible for managing job approvals, coordinating service appointments, and maintaining high levels of customer satisfaction &amp; service quality for Ayvens clients through effective communication and operational excellence.Key Responsibilities: •&nbsp;Oversee and regulate garage workflow processes to ensure compliance with contractual agreements and service standards. •&nbsp;Act as the primary communication link between the Mobility team and service provider, ensuring alignment and timely updates on service activities. •&nbsp;Manage and approve workshop requests for vehicle maintenance and body repairs in accordance with manufacturer guidelines. •&nbsp;Coordinate and control the channeling of maintenance and body repair appointments, ensuring optimal scheduling and resource utilization. •&nbsp;Monitor and control costs related to repairs and maintenance to ensure cost-efficiency and value delivery. •&nbsp;Negotiate and secure competitive pricing with the service provider, ensuring full transparency and clear communication of total repair costs&nbsp; •&nbsp;Pursue warranty recovery opportunities, even for vehicles outside standard factory warranty periods. •&nbsp;Maintain accurate records of all driver interactions and service activities using Ayvens systems. •&nbsp;Identify and escalate complex or high-impact issues requiring further attention or intervention. • Monitor, analyze, and control key performance indicators (KPIs) to track service quality, cost efficiency, and operational effectiveness, and take corrective actions where necessary. • Contribute to continuous improvement by identifying process gaps and supporting action plans that enhance service delivery and customer satisfaction.Qualifications &amp; Skills: • University degree will be considered as an asset• Technical knowledge of automotive systems, including repair, and maintenance.• At least 5-7 years of experience in automotive markets• Body repair workshop experience will be considered as a plus • Very good command of English language, both verbal and written • Organizational skills • Be able to work in teams • Customer oriented

Accident Operations Advisor

The KYC Analyst &nbsp;is responsible for conducting the KYC Due Diligence: Initial Screening, Periodic Screening, Transaction Monitoring (TM) and Event Driven Reviews (EDRs). Responsibilities: • Assist Relationship Managers (RM) in the KYC research as part of the AML process • Serve as the main point of contact between Commercial Team and the AML Shared Service Center of the Ayvens Group (SSC). • Provide assistance/linkage between RM and SSC when required to help facilitate the CDD process • Liaise with clients to obtain necessary documents for KYC, where agreed with the RM • Provide quality check on documents provided by RM prior to being sent to the SSC • Update of the physical files in line with regulator’s and Ayvens' policy and electronic files • Provide quality check on documents provided by RM prior to being sent to the SSC Qualifications and skills: • University degree, preferably in Business Administration, Finance, Economics, or Information Systems• Minimum 2 years of relevant professional experience in banking, finance, or any similar activities • Fluency in English with both written and verbal communication• Knowledge of relevant KYC/AML/CFT regulations and best practices,• Strong analytical and research skills • Learning and Change agility • Digital literacy and tech savviness

KYC Analyst

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.The role will be responsible for managing a claim from the start through to settlement, making decisions on the extent and validity of a claim, and checking for any implied or hidden fraudulent activity. Is responsible to coordinate all relevant activities which may be required following both small- and large-scale accidents. Responsible as well, to manage effectively the communication with insurance companies and liaise with external experts such as loss adjusters and lawyers in order to timely investigate incidents and recovery of money from the party responsible for the loss. &nbsp;Responsibilities:<ul><li>Review and analyze information including coverage, liability, medical records and other documents as necessary in order to resolve claims</li><li>Analyze and determine value of claim to set case reserves adequately</li><li>Monitor and update allocation of claim reserves, every time you get more information on the progress</li><li>Analyze and evaluate relevant information essential in settling complex high-value liability and bodily injury claims</li><li>Accurately record any communication or activity relevant to the claim in the claim system notes</li><li>Assess with accuracy cases related to the matrix-fraud and take the necessary actions to limit fraudulent actions</li><li>Monitor the actions taken by the partners, according to their SLA.</li><li>Manage relationships, exchanges of information and documentation with the legal counterparty and Insurance Companies</li><li>Manage paper and electronic mail, and all other key documentation necessary for the claim file (police reports etc.) in and out</li><li>Provide support and guidelines to drivers involved in accidents</li><li>Maintain and keep updated all the data related to accidents (i.e. accident reports)</li><li>Adhere to company policies and guidelines and ensure that the communication style is in line with the Ayvens' General Rules and brand identity&nbsp;</li></ul>&nbsp;Qualifications and skills:<ul><li>University degree will be considered as an asset</li><li>At least 3 years of experience in claims handling</li><li>Good understanding of the insurance market</li><li>Knowledge of the insurance / automotive markets</li><li>MS Office</li><li>Very good command of English language, both verbal and written</li><li>Organizational skills</li><li>Customer oriented</li><li>Results oriented</li><li>Interpersonal and negotiation skills</li><li>Be able to work in teams</li></ul>

Claims Handler

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.Operations Advisor play a key role in ensuring the efficient and compliant operation of garage workflows in line with our master agreements. This role is responsible for managing job approvals, coordinating service appointments, and maintaining high levels of customer satisfaction for Ayvens clients through effective communication and operational excellence. The RMT acts as a key liaison between the Mobility team and service providers, ensuring seamless coordination and timely execution of maintenance and body repair services. The role is dedicated to enhancing service quality and ensuring cost efficiency, while actively driving continuous improvement across all operational processes.Key Responsibilities: •&nbsp;Oversee and regulate garage workflow processes to ensure compliance with contractual agreements and service standards. •&nbsp;Act as the primary communication link between the Mobility team and service provider, ensuring alignment and timely updates on service activities. •&nbsp;Manage and approve workshop requests for vehicle maintenance and body repairs in accordance with manufacturer guidelines. •&nbsp;Coordinate and control the channeling of maintenance and body repair appointments, ensuring optimal scheduling and resource utilization. •&nbsp;Monitor and control costs related to repairs and maintenance to ensure cost-efficiency and value delivery. •&nbsp;Negotiate and secure competitive pricing with the service provider, ensuring full transparency and clear communication of total repair costs&nbsp; •&nbsp;Pursue warranty recovery opportunities, even for vehicles outside standard factory warranty periods. •&nbsp;Maintain accurate records of all driver interactions and service activities using Ayvens systems. •&nbsp;Identify and escalate complex or high-impact issues requiring further attention or intervention. • Monitor, analyze, and control key performance indicators (KPIs) to track service quality, cost efficiency, and operational effectiveness, and take corrective actions where necessary. • Contribute to continuous improvement by identifying process gaps and supporting action plans that enhance service delivery and customer satisfaction. &nbsp;Qualifications &amp; Skills • University degree will be considered as an asset • At least 5-7 years of experience in automotive markets • Very good command of English language, both verbal and written • Organizational skills • Be able to work in teams • Customer oriented &nbsp;

Operations Advisor

The KYC Analyst (Fixed Term Contract) is responsible for conducting the KYC Due Diligence: Initial Screening, Periodic Screening, Transaction Monitoring (TM) and Event Driven Reviews (EDRs). Responsibilities: • Assist Relationship Managers (RM) in the KYC research as part of the AML process • Serve as the main point of contact between Commercial Team and the AML Shared Service Center of the Ayvens Group (SSC). • Provide assistance/linkage between RM and SSC when required to help facilitate the CDD process • Liaise with clients to obtain necessary documents for KYC, where agreed with the RM • Provide quality check on documents provided by RM prior to being sent to the SSC • Update of the physical files in line with regulator’s and Ayvens' policy and electronic files • Provide quality check on documents provided by RM prior to being sent to the SSC Qualifications and skills: • University degree, preferably in Business Administration, Finance, Economics, or Information Systems• Minimum 2 years of relevant professional experience in banking, finance, or any similar activities • Fluency in English with both written and verbal communication• Knowledge of relevant KYC/AML/CFT regulations and best practices,• Strong analytical and research skills • Learning and Change agility • Digital literacy and tech savviness&nbsp;

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