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The Mobility Operations &amp; Replacement Services Specialist is a key member of Ayvens Mobility team, acting as a brand ambassador and ensuring a seamless, efficient, and customer-focused experience. This role combines operational excellence with exceptional service delivery, managing the full lifecycle of replacement and mobility solutions while driving continuous improvement and cost optimization.Key Responsibilities:<ul><li>Deliver world-class customer service by managing the replacement process end-to-end (requests in EBS, reservations, rental agreements, handling during and after rental) in compliance with Ayvens policies and procedures.</li><li>Respond promptly to all requests logged in the CRM system or received via calls and emails.</li><li>Allocate the right vehicle to reservations based on customer needs and cost efficiency.</li><li>Create and manage transfer requests in CRM, ensuring seamless execution.</li><li>Handle driver requests for replacement vehicles and manage related workflows.</li><li>Complete administrative tasks, including daily operational lists, to support departmental efficiency.</li><li>Ensure consistent alignment with external service partners (e.g., Rent-a-Car suppliers) to maintain high-quality, cost-efficient service.</li><li>Provide on-site support at the Mobility station, assisting customers and preparing rental agreements for vehicle pick-up.</li><li>Inspect returned vehicles and update their condition in the system.</li><li>Plan and organize the next day’s schedule for vehicle preparation and delivery to customers.</li><li>Communicate professionally via phone and email, ensuring a friendly and helpful approach.</li><li>Resolve customer issues and concerns using effective service techniques and escalate when necessary.</li><li>Monitor and manage complaint handling processes, ensuring timely resolution and customer satisfaction.</li><li>Analyze operational data (fleet utilization, idle time, service timelines, etc.) to support performance evaluation.</li><li>Gather and share customer feedback to identify improvement opportunities and enhance operational performance.</li><li>Participate in cross-functional projects to streamline processes, reduce operating costs, and enhance service consistency.</li><li>Meet all agreed SLAs and KPIs, both internal and external (including Commercial and Operations departments).</li><li>Maintain compliance with internal policies and operational standards.</li><li>Operate within Ayvens methodologies, challenge existing processes, and contribute to KPI-driven improvements.</li></ul>Key Skills &amp; Qualifications<ul><li>Bachelor’s degree in Business Administration, Automotive Engineering, Logistics, or related field.</li><li>Fluency in English (written and spoken)</li><li>2+ years of experience in mobility services, fleet management, automotive operations, or leasing industry.</li><li>Strong customer service orientation with excellent communication skills.</li><li>Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.</li><li>Analytical mindset with a proactive approach to problem-solving and process improvement.</li><li>Familiarity with CRM systems and operational workflows is a plus.</li></ul>

Mobility Operations & Replacement Services Agent

Intellectica is recruiting a highly skilled&nbsp;Investment Manager&nbsp;on behalf of its client, a dynamic, fast-growing maritime investment and operations group with global reach. The group—active across shipping, energy, and maritime investments—offers a dynamic environment shaped by capital market engagement, strategic acquisitions, and an entrepreneurial mindset. Based in Metamorfosi, Attiki, Greece and reporting directly to the Group CFO, the Investment Manager will play a central role in evaluating corporate finance opportunities, executing investment strategies, and supporting capital structuring initiatives across the Group’s operations.Key activities and responsibilities of this role include:<ul><li>Support the end-to-end execution of fleet financing, refinancing, and structured debt transactions, including loan and bond documentation, compliance, and stakeholder engagement</li><li>Lead financial modeling and scenario analysis for new investments, acquisitions, and capital allocation projects</li><li>Conduct detailed research and due diligence on acquisition targets, markets, and asset classes aligned with the Group’s investment thesis</li><li>Prepare Board-level presentations and strategic materials to inform executive and shareholder decision-making</li><li>Contribute to post-deal integration planning and delivery in coordination with legal, operations, and finance teams</li><li>Maintain advanced investment evaluation tools and dashboards to monitor returns, IRR, and risk metrics across the Group’s portfolio</li><li>Collaborate with internal departments (legal, accounting, commercial) and external advisors to support deal structuring and financial negotiations</li><li>Participate in liquidity planning, cash flow forecasting, and portfolio monitoring to optimize capital deployment</li><li>Track shipping market trends, financial markets, and geopolitical developments to identify risks and strategic opportunities</li><li>Undertake special projects and support the CFO in cross-functional corporate finance initiatives as required</li><li>Any other task required from time to time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s degree in Finance, Economics, Business, or related field; MSc, MBA, or CFA/IRC designation is highly preferred</li><li>Minimum of 4 years’ experience in corporate finance, investment banking, or private equity, ideally with exposure to M&amp;A, debt structuring, or treasury</li><li>Previous involvement in shipping, maritime asset management, or US-listed companies is strongly advantageou</li><li>Excellent financial modeling and presentation development skills with a high degree of accuracy</li><li>Familiarity with capital markets, regulatory frameworks, and investor-facing deliverables</li><li>Effective communicator with the ability to present complex financial data to senior audiences</li><li>Proficient in Microsoft Office Suite, especially Excel and PowerPoint</li><li>Fluency in English and Greek (written and spoken)</li></ul>Core competencies of a successful candidate:<ul><li>Clear communicator with stakeholder management skills</li><li>Entrepreneurial mindset with commercial focus</li><li>Strong prioritization and project ownership</li><li>Sharp analytical thinking and investment judgment</li><li>Strategic perspective with attention to execution</li><li>Thrives in high-performance, evolving environments</li></ul>Apply now!Please send your CV in strict confidence at&nbsp;<a target="_blank" rel="noopener noreferrer nofollow" href="mailto:candidates@intellecticagroup.com">candidates@intellecticagroup.com</a>&nbsp;by quoting reference int-0362 and connect your talent and ambitions to a world of opportunities.

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mobility operations & replacement services agent

Ayvens

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Intellectica

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