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At Freenow, we empower smarter mobility decisions, helping people move freely and cities to thrive.We are looking for an experienced Workforce Management Manager to own and drive the Workforce Management strategy.&nbsp;Reporting to the Head of Passenger and Driver Care, you will oversee precise forecasting and capacity planning for all Customer Care volumes, ensuring optimal staffing and efficiency. You will be instrumental in developing and delivering high-impact reporting, serving as the primary Subject Matter Expert (POC) for PDC partners, and leading all critical WFM management reviews. Furthermore, you will manage and mentor the WFM team as it expands.YOUR DAILY ADVENTURES WILL INCLUDE:<ul><li>Forecasting: Generate precise forecasts for PDC volumes by analyzing historical data, identifying trends, and accounting for seasonality.</li><li>Capacity Planning: Estimate future capacity needs and implement strategies to ensure optimal staffing levels for PDC requirements while maintaining cost control.</li><li>Scheduling: Develop efficient agent schedules and continuously refine them to balance operational needs with agent preferences.</li><li>Real-Time Management: Proactively monitor real-time and intraday volumes and collaborate with the PDC management team to make necessary adjustments.</li><li>Reporting &amp; Analytics: Create easily digestible reports for PDC management, delivering actionable insights into performance and all key WFM metrics.</li><li>Stakeholder Collaboration: Partner closely with PDC management, Operations, Data Analytics, HR, and external partners to achieve the best possible outcomes for all WFM-impacting topics.</li><li>Internal Communication: Share key WFM insights regularly (weekly), convey important information, and recommend or negotiate changes with internal teams.</li><li>External Influence: Communicate PDC requirements (daily, weekly, monthly) to external partners, positively influencing outcomes and negotiating changes as needed.</li></ul>TO BE SUCCESSFUL IN THIS ROLE:<ul><li>5 + years of experience in Workforce Management in a contact center, BPO, logistics, or similar high-volume operational environment.</li><li>High proficiency in industry-leading WFM tools, such as Tymeshift, Aspect, NICE, or equivalents.</li><li>High proficiency in data manipulation and reporting using tools like Excel, Tableau, Metabase, SQL, BI, or equivalent platforms.</li><li>Strong understanding of contact center metrics, technologies, and operational best practices.</li><li>Highly analytical capacity to identify trends, interpret complex data sets, and translate analysis into actionable business strategies.</li><li>Proven expertise in forecasting and statistical methodologies.</li><li>Demonstrated ability to work with, influence, and effectively collaborate with internal and external stakeholders across various functions.</li><li>Fluent in English and proficiency in other languages is a significant plus.</li></ul>&nbsp;BENEFITS &amp; PERKS IN A NUTSHELL:<ul><li>Hybrid working models</li></ul><ul><li>LinkedIn Learning</li></ul><ul><li>Sabbatical &amp; special leave policies</li></ul><ul><li>WeRoad partnership</li></ul><ul><li>Birthday, 24th + 31st December off</li></ul><ul><li>Short term EU work policy</li></ul><ul><li>Mobility budget for Freenow App</li></ul><ul><li>Health Insurance&nbsp;</li></ul><ul><li>Employee assistance program</li></ul>&nbsp;Plus more local benefits depending on your work location!

Workforce Management (WFM) Manager - Athens

We’re looking for an experienced, execution-driven Operations Excellence Director to own the end-to-end excellence agenda for Service Operations. You will set the multi-year roadmap and lead cross-functional execution across cost &amp; policy governance (refunds/compensation), fraud strategy, process and automation, experience analytics, data infrastructure &amp; insights, and workforce/BPO partnership strategy—improving customer/vendor/rider experience while protecting unit economics and reducing operational risk.What you’ll be doing Business Processes &amp; Automations<ul><li>Own Service Ops process excellence: end-to-end SOPs, escalation frameworks, quality loops, and process documentation standards.</li><li>Manage the tools, systems, and integrations used by Service Ops, ensuring they are effective, scalable, and reliable.</li><li>Own Help Center flows and self-serve process optimization in partnership with Product/UX/Content.</li><li>Lead automation initiatives (workflow, routing, templates/macros, AI/assist tooling where relevant) with clear ROI.</li></ul>Experience Analytics<ul><li>Lead analysis of user, vendor, and rider experience, identifying pain points and translating insights into prioritized initiatives.</li><li>Drive cross-functional programs (Ops, Product, Commercial, CX, Logistics) to improve experience and reduce contacts.</li><li>Build a clear voice-of-customer / voice-of-operations mechanism (themes, root causes, decision logs).</li></ul>Fraud Management<ul><li>Own and continuously optimize compensation and refund policies, including governance, thresholds, approvals, and auditability.</li><li>Manage the Service Ops P&amp;L levers linked to refunds/compensation (e.g., incidence reduction, partner chargebacks/recoveries, adherence gaps).</li><li>Define and execute the fraud strategy: detect, prevent, investigate, and close policy/tool gaps that enable abuse.</li><li>Partner closely with Legal, Risk, Finance, Product, and Ops to ensure policies are fair, compliant, and economically sound.</li></ul>Service Operations Data &amp; Analytics<ul><li>Own the Service Ops data infrastructure and reporting layer: dashboards, pipelines, metric definitions, and business logic governance.</li><li>Ensure data is trusted and usable (single source of truth, consistent KPIs, strong QA and documentation).</li><li>Provide insights and decision support for Service Ops leadership, including forecasting inputs, efficiency deep-dives, and performance narratives.</li></ul>Workforce &amp; BPO Partnerships Strategy<ul><li>Own the in-house vs BPO split strategy and the operating model behind it.</li><li>Lead BPO vendor performance management, contract renewals, pricing negotiations, onboarding of new vendors (incl. procurement process), and regular BPO business reviews.</li><li>Ensure BPOs operate as a seamless extension of in-house teams (SOPs, quality standards, coaching, governance, escalation, knowledge management).</li></ul>Leadership &amp; people management<ul><li>Lead multiple teams through managers, building a high-performing culture with strong accountability.</li><li>Set clear priorities, operating rhythms (QBRs/MBRs), and performance standards across all sub-pillars.</li><li>Develop talent: succession planning, capability building (analytics, process excellence, vendor management, fraud/risk), and strong stakeholder presence.</li></ul> What you need to be successful <ul><li>10+ years in Operations Excellence / Service Operations / Process Excellence / Strategy &amp; Ops (high-volume environments preferred).</li><li>Proven ownership of cost levers: refunds/compensation governance, leakage reduction, productivity, savings delivery.</li><li>Strong process excellence toolkit: SOP governance, process redesign, continuous improvement methods.</li><li>Tooling &amp; automation: systems ownership, integrations, Help Center/self-serve optimization.</li><li>Data &amp; analytics fluency: KPI design, dashboard requirements, metric governance, data quality.</li><li>BPO/vendor management: pricing/commercials, SLAs, QBRs, onboarding, negotiations.</li><li>Strong Microsoft Office skills (Excel, PowerPoint, Outlook).</li><li>Exceptional communication (written, verbal, presentations).</li><li>Strategic prioritization and structured problem-solving; strong judgment and ownership.</li><li>Senior stakeholder influence and cross-functional leadership.</li><li>People leadership: coaching, accountability, talent development.</li><li>Comfort with ambiguity and fast-paced, scaling environments; collaborative and hands-on.</li></ul>Nice to have<ul><li>Project Management certification, such as Prince PMI 2.</li><li>Fraud/risk program exposure in a digital marketplace environment.</li><li>Experience with Help Center / self-serve strategy and contact-deflection programs.</li><li>Familiarity with modern CX tooling ecosystems (CRM/ticketing, QA, knowledge base, workforce tools, BI stack).</li></ul>

Operations Excellence Director

We at&nbsp;Nova, are a young and dynamic team, the 2nd largest telecom provider in Greece, looking for a vibrant and fast thinking&nbsp;“Retail Sales Account Manager – Athens”&nbsp;to be part of our successful&nbsp;Retail Sales Network Team.You have a challenging mission to:Supervise Nova Stores of your responsibility in order to meet the company's operational standards for high quality customer service.What will you do:<ul><li>Design and implement action plans per store and per product, to achieve quantitative and qualitative targets</li><li>Coordinate, guide and support of the Nova Stores franchisees and sales teams through daily stores visits</li><li>Monitor, analyze and effectively affect results per store and per sales agent</li></ul>It would be great if you have:<ul><li>BSc degree from AEI or TEI. Master’s degree will be considered a plus&nbsp;</li><li>Previous experience in sales • Good knowledge of English (written and spoken)&nbsp;</li><li>Excellent knowledge of MS Office&nbsp;</li><li>Client-oriented with ability to quickly understand "new" ways of working as well as to propose fresh ideas in order to improve the current procedures.&nbsp;</li><li>Adaptive, team spirit, good interpersonal skills</li></ul>What will you get:<ul><li>Sales Bonus to celebrate your achievements</li><li>Wellness programs to keep yourself fit</li><li>Mobile voice and data to talk</li><li>Discounts on&nbsp;Nova Fixed / Mobile / TV&nbsp;for you, friends, family</li><li>Private Insurance program to check up on your health</li><li>Toddlers allowance to daycare your kids</li></ul>

Retail Sales Account Manager – Athens

H επίβλεψη μεγάλων κτιριακών έργων του ομίλου.&nbsp;Περιγραφή θέσεως εργασίας:<ol><li>Διαχείριση Έργου:&nbsp;Υπεύθυνος για την οργάνωση και την επίβλεψη της κατασκευής. Αυτό περιλαμβάνει τον συντονισμό όλων των δραστηριοτήτων εργασιών ΗΜ στο εργοτάξιο και διασφάλιση ότι το έργο προχωρά σύμφωνα με τις προδιαγραφές, με τον προγραμματισμένο χρόνο και τον καθορισμένο προϋπολογισμό.</li><li>Ασφάλεια Εργοταξίου:&nbsp;Έχει την ευθύνη να διασφαλίζει ότι οι πρακτικές ασφαλείας τηρούνται στο εργοτάξιο. Αυτό περιλαμβάνει την εκπαίδευση των εργαζομένων σε θέματα ασφάλειας και τη διατήρηση του εργοταξίου σε καλή κατάσταση για να αποφεύγονται ατυχήματα.</li><li>Συντονισμός Προμηθευτών και Υπεργολάβων:&nbsp;Συνεργασία με προμηθευτές και υπεργολάβους για την παροχή υλικών, εξοπλισμού και ειδικευμένης εργασίας.</li><li>Επικοινωνία με Εντεταλμένους Πελάτη:&nbsp;Έχει την ευθύνη της διατήρησης συνεχούς και αποτελεσματικής επικοινωνίας με τους αντίστοιχους εντεταλμένους του πελάτη υπό την έγκριση και εποπτεία του Δ/ντη του Έργου. Αυτό συνεπάγεται την παροχή τακτικών ενημερώσεων για την πρόοδο του έργου, τη διαχείριση των προσδοκιών τους και την ανταπόκριση σε οποιεσδήποτε ανησυχίες ή αιτήματα έχουν.</li><li>Λύση Προβλημάτων και Λήψη Αποφάσεων:&nbsp;Θα αντιμετωπίζει τυχόν προκλήσεις ή προβλήματα που προκύπτουν στη διάρκεια της κατασκευής. Επίλυση συγκρούσεων.</li></ol>&nbsp;Απαραίτητα προσόντα:<ul><li>Μηχανολόγος ή Ηλεκτρολόγος Μηχανικός</li><li>Τουλάχιστον 5 έτη εργοταξιακής εμπειρίας</li><li>Εμπειρία σε κτιριακά έργα και Fit out Projects</li><li>Δυνατότητα εργασίας σε όλη την Ελλάδα</li><li>Ευχέρεια στην χρήση Η/Υ, MS Office</li><li>Πολύ καλή γνώση Αγγλικών</li><li>Μεθοδικότητα &amp; ομαδικότητα</li><li>Οργάνωση και διαχείριση χρόνου</li><li>Προσοχή στην Λεπτομέρεια</li><li>Επιμέλεια και προσήλωση στο αποτέλεσμα</li></ul>&nbsp;Επιθυμητά πρόσθετα προσόντα:<ul><li>Γνώση MS Project</li><li>Επιπλέον ξένες γλώσσες</li><li>Γνώση ERP</li></ul>&nbsp;Η AGT φροντίζει να προσφέρει σε όλους τους συνεργάτες της άριστες συνθήκες εργασίας και δυνατότητες εξέλιξης.Η διαχείριση των βιογραφικών και των αιτήσεων θα γίνει με πλήρη εμπιστευτικότητα.

Μηχανολόγος Μηχανικός (Project Manager)  

We at&nbsp;Nova, are a very young and dynamic team, the 2nd largest telecom provider in Greece, looking for vibrant and fast thinking "NMC Operator” to be part of our successful team in our “Mobile-Fixed Core / IP / Access / IT NOC Department”.You have a challenging mission for:Undertaking the activities for the correct operation, fault management and relevant actions foreseen by the procedures to solve the problems of the entire network during the&nbsp;24-hrs supervision.What will you do:<ul><li>Receive, analyze and resolve/escalate any raised problem concerning customer complains or other kind of network failure or outage.</li><li>Act as the primary interface of the Network Management Centre for intra-departmental and external communications.</li><li>Execute planned tasks as required by NMC management.</li><li>Make use of the Corrective Trouble Ticketing System, in order to inform involved parties on Network Faults.</li><li>Escalate Faults among NOVA technical Departments and external providers/vendors and follow up the progress for the timely fault resolution.</li><li>Receive, analyze and resolve or escalate trouble tickets from Performance monitoring platforms.</li><li>Inform Customer Service of problems in the network leading to service outages.</li></ul>What will you get:<ul><li>Wellness programs to keep yourself fit.</li><li>Mobile voice and data to talk.</li><li>Discounts on&nbsp;Nova Fixed / Mobile / TV&nbsp;for you, friends, family.</li><li>Private Insurance program to check up your health&nbsp;</li><li>Toddlers allowance to daycare your kids</li></ul>

NOC Operator

We at Nova, are a young and dynamic team, the 2nd largest telecom provider in Greece, looking for a vibrant and fast thinking “Retail Sales Account Manager – Athens”&nbsp;to be part of our successful&nbsp;Retail Sales Network Team.You have a challenging mission to:Supervise Nova Stores of your responsibility in order to meet the company's operational standards for high quality customer service.What will you do:<ul><li>Design and implement action plans per store and per product, to achieve quantitative and qualitative targets</li><li>Coordinate, guide and support of the Nova Stores franchisees and sales teams through daily stores visits</li><li>Monitor, analyze and effectively affect results per store and per sales agent</li></ul>It would be great if you have:<ul><li>BSc degree from AEI or TEI. Master’s degree will be considered a plus&nbsp;</li><li>Previous experience in sales</li><li>Good knowledge of English (written and spoken)&nbsp;</li><li>At least 2 years of experience in Sales</li><li>Excellent knowledge of MS Office&nbsp;</li><li>Client-oriented with ability to quickly understand "new" ways of working as well as to propose fresh ideas in order to improve the current procedures.&nbsp;</li><li>Adaptive, team spirit, good interpersonal skills</li></ul>What will you get:<ul><li>Sales Bonus to celebrate your achievements</li><li>Wellness programs to keep yourself fit</li><li>Mobile voice and data to talk</li><li>Discounts on Nova Fixed / Mobile / TV for you, friends, family</li><li>Private Insurance program to check up on your health</li><li>Toddlers allowance to daycare your kids</li></ul>

We are looking to hire a Sales Executive for NN Praktoriaki. The position will report to Non-Life Agency Manager at the NN Hellas Headquarters. We are looking for an experienced professional in non-life products (property &amp; casualty), with communication and sales skills. His/her main object will be the facilitation and promotion of non-life products to our sales force (exclusive agency network).Job description:Your main responsibilities will include:<ul><li>Communicate with Managers &amp; Agents, to facilitate and promote non-life products</li><li>Educate on non-life products</li><li>Communicate with cooperating companies to facilitate product proposals or claims</li><li>In cooperation with the cooperating companies and based on NN Sales Force needs, to program seminars, or to create ad hoc programs</li></ul>Desired Skills/Experience:You need to have:<ul><li>Bachelor’s Degree</li><li>Previous experience in non-life products distribution</li><li>Advanced PC literate</li><li>Experienced with report writing and data analytics</li><li>English – proficiency level</li></ul>Personal Profile:<ul><li>Fit with corporate values clear, care, commit</li><li>Critical thinking</li><li>Good planning and organizing skills</li><li>Result driven</li><li>Customer oriented attitude</li><li>Team player</li><li>Flexible and open to change</li><li>Drive to self develop</li><li>Strong communication and interpersonal skills</li><li>Positive attitude </li></ul>

Sales Brokerage Executive

As a Project Manager will be joining the IT Portfolio &amp; Project Management Domain of IT Governance Business Area of Alpha Bank S.A. and you will be responsible for supporting corporate teams on agile methodology and overseeing their operation to ensure their effectiveness.What you will be doing •&nbsp;&nbsp; &nbsp;Provide end-to-end Project Management for business initiatives driven to IT Projects. •&nbsp;&nbsp; &nbsp;Coordinate requirements collection, analysis and documentation. •&nbsp;&nbsp; &nbsp;Manage project risks with necessary mitigation, escalation and backup plans. What you need to have •&nbsp;&nbsp; &nbsp;Α Bachelor’s Degree in Computer Science, Information Systems Management Engineering, or any other related discipline. •&nbsp;&nbsp; &nbsp;At least 2 and up to 4 years of experience in Project Management. •&nbsp;&nbsp; &nbsp;Excellent interpersonal skills; building, maintaining and developing relationships of trust with colleagues and vendors. •&nbsp;&nbsp; &nbsp;Strong organizational skills and ability to handle multiple projects in parallel. •&nbsp;&nbsp; &nbsp;Ability to work effectively under pressure and meet strict deadlines. •&nbsp;&nbsp; &nbsp;Team player spirit, with results-oriented attitude. •&nbsp;&nbsp; &nbsp;Project Management certification (PMI, PRINCE, Agile) . &nbsp;What we offer &nbsp; It’s all about our people. At Alpha Bank, you will enjoy: &nbsp; •&nbsp;&nbsp; &nbsp;A friendly and collaborative working environment that supports taking initiative and action. •&nbsp;&nbsp; &nbsp;A culture that centers around learning and continuous development and encourages everyone to bring their best self to work. •&nbsp;&nbsp; &nbsp;The opportunity to challenge your thinking through your participation in complex tasks and transformation projects. •&nbsp;&nbsp; &nbsp;Being part of a large organization with a leading role in the Greek economy and a strong presence in the community. •&nbsp;&nbsp; &nbsp;Flexible working options. •&nbsp;&nbsp; &nbsp;A competitive salary and benefits. &nbsp; All applications will be acknowledged and treated in utmost confidence.

ΙΤ Project Manager

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.DescriptionWe are looking for an enthusiastic Team Leader for one of our clients. Join our team of #GameChangers in Athens and bring out your communication skills in German.Why join usAre you passionate about delivering a unique customer experience and have a natural drive to help people? Then join our fun-loving, multicultural team of #GameChangers at Concentrix Greece and use your communication skills in German.What we offer:<ul><li>Indefinite contract</li><li>Competitive remuneration package (14 Salaries/year)</li><li>Achievable monthly performance bonus</li><li>Daily meal voucher in Up Hellas Mastercard</li><li>Private health insurance + Dental Care</li><li>Opportunities for international Career through Concentrix International Mobility program</li><li>Employee events</li><li>Free gym, well-being activities, and a rooftop cinema with Acropolis views</li></ul>What you’ll be doing:Essential Functions/Core Responsibilities<ul><li>Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements.</li><li>Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly.</li><li>Identify performance-related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment.</li><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations.</li><li>This is a client-facing role, maintaining close communication to ensure alignment on deliverables and expectations.</li><li>Regularly present results and progress to clients, ensuring transparency and ongoing collaboration.</li><li>Communicate expectations to employees and provide timely updates.</li><li>Provide subject matter expertise in handling escalated customer calls as needed.</li><li>Conduct team meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities.</li><li>Stay current on internal work processes, policies, and procedures. Attend required manager development training.</li><li>Promote the Concentrix values through both behavior and attitude, including being an advocate for team members.</li></ul>Candidate Profile<ul><li>Team Leader experience is required.</li><li>BPO or contact center experience is an advantage.</li><li>Fintech experience would be considered an advantage.</li><li>Highly motivated individual with skills to develop and coach team members to achieve performance expectations.</li><li>Work well under pressure and follow through on items to completion.</li><li>Strong communication skills, both written and verbal.</li><li>Ability to lead a team in multi-tasking, prioritization, and meeting timelines on deliverables.</li><li>Ability to mentor, coach, and provide direction to a team of employees.</li><li>Willingness to work a flexible schedule.</li><li>German (C1) and English (B2) proficiency.</li></ul>

Team Leader with German

We at NOVA ICT, are a leading system integrator dedicated to helping businesses achieve their full potential. We are looking for a dynamic and results-driven “Accounting Manager” to join our “Accounting team”. This role is ideal for a detail-oriented professional with strong leadership skills and a solid understanding of financial management and compliance.Key Responsibilities:<ul><li>Accounting Oversight: Ensure accounting records comply with IFRS/GAAP and internal policies, oversee general ledger entries accuracy and closing process, manage fixed asset registers, inventory book, accruals, and reconciliations, oversee accounts payable, accounts receivable and banking activities).</li><li>Internal Controls &amp; Compliance: Develop and maintain effective financial controls, ensure compliance with tax regulations and statutory reporting, liaise with external auditors</li><li>Financial Analysis: Conduct financial analysis to identify potential errors and assist in decision-making</li><li>Operational Support: Provide insights and recommendations to senior management relating to finance, contribute to process improvements and digitalization initiatives, support business planning, risk management, and long-term financial strategies</li><li>Team Leadership: Manage, coach and develop the accounting team, adhere to deadlines, collaborate with operations, sales and other departments</li></ul>Requirements:<ul><li>Bachelor’s degree in Accounting, Finance, or a related field (Master’s or CPA/ACCA is a plus)</li><li>At least 8 years of previous working experience in similar roles</li><li>Taxation expertise and Level A signing authority – Accounting is specifically required</li><li>Proficiency in Microsoft Office, especially Excel and working knowledge of ERP/SAP&nbsp;</li><li>Excellent oral and written communication skills of both Greek and English</li><li>Solid analytical, problem solving and interpersonal communication skills</li></ul>&nbsp;What you will get:<ul><li>Annual Bonus to celebrate your achievements.</li><li>Wellness programs to keep yourself fit.</li><li>Mobile voice and data to talk.</li><li>Discounts on Nova Fixed / Mobile / TV for you, friends, family.</li><li>Private Insurance program to check up your health.</li><li>Toddlers allowance to daycare your kids. &nbsp;</li></ul>

Accounting Manager (Nova ICT)

We are the market leader in the field of Electrical Equipment and we have specialized Lighting, Photovoltaic, Industrial Equipment and Building Solutions departments as well as two states of Electrical Panel Production Plants. The combination of high quality products, well trained personnel as well as an organized and flexible organizational structure allow us to be our customer’s top choice and we make sure that only the best work with us.&nbsp; We select and create competent executives and their exceptional performance allows us to make the most of any opportunity that arises. We continuously invest in our people by creating a very dynamic, high – professional and innovating environment that embraces work ethic, teamwork, passion &amp; great results and provides to our employees special learning experiences that foster their personal and professional development.About the role:We are looking for a passionate and motivated professional to join our team as a Supply Chain Systems Associate. The ideal candidate will support the efficient operation of our Distribution Center and Supply Chain Systems, ensuring high standards and timely delivery.Key Responsibilities:<ul><li>Oversee daily operations of the central Distribution Center, ensuring all tasks are completed on time and meet required standards.</li><li>Maintain clear communication with the Warehouse Supervisor to guarantee timely completion of tasks.</li><li>Provide first-level support for the Warehouse Management System (WMS) and troubleshoot any issues.</li><li>Monitor Key Performance Indicators (KPIs) and assist in achieving operational targets.</li><li>Propose and implement solutions for the optimal operation of systems, aiming to improve service efficiency for both internal stakeholders and end customers.</li><li>Actively participate and provide support in ongoing projects and initiatives.</li></ul>Required Qualifications:<ul><li>Bachelor’s degree in Supply Chain/Logistics, Finance, Business Administration, or a related field</li><li>Familiarity with logistics software and inventory management systems (Familiarity with SAP is a plus)</li><li>Excellent command of MS Office applications</li><li>Strong verbal and written communication skills both in English and Greek</li><li>Results-driven with strong problem-solving skills</li><li>Interpersonal, coordination, and collaboration abilities</li><li>Experience in a similar role will be considered as an asset</li></ul>What we offer:<ul><li>Competitive remuneration package &amp; extra benefits</li><li>Dynamic, prestigious and highly distinguished working environment (Best workplace award in Greece for 11 years)</li><li>Among top industries in international market trends</li><li>Multiple learning &amp; career opportunities</li></ul>

Supply Chain Systems Associate

We at Nova, are a very young and dynamic team, the 2nd largest telecom provider in Greece, looking for vibrant and fast thinking “Senior Product Manager” to be part of our successful Mobile Postpaid Product team.&nbsp;You have a challenging mission for:&nbsp;Leading the strategic thinking and planning around proposition, go to market and launch activities to maximize the revenue and growth opportunity.&nbsp;What will you do:&nbsp;• Keep abreast of competitive environment and international trends and best practices.• Provide strong decision support and robust recommendations based on data-driven insights, and research findings.&nbsp;• Deliver a unique value proposition to customers and achieve competitive advantage.&nbsp;• Own the E2E responsibility for new product development, from product and customer journey’s design, manage project priorities and timeline, collaborate with cross-functional teams for the spot-on delivery of new products / services.&nbsp;• Devise go to market strategy and implement out of the box, and forward-thinking plan.&nbsp;• Institute a strong KPI tracking rhythm with clear and measurable outcomes.&nbsp;• Develop, manage, and secure budget KPIs for responsibility area.&nbsp;• Be a team player with an ability to influence, inspire, and motivate cross-functional partners across the organization.&nbsp;&nbsp;It would be great if you have:&nbsp;• Bachelor’s degree in economics, Marketing or Engineering; Postgraduate studies will be considered a plus.&nbsp;• At least 5 years of experience and proven track record of success in evolving products and growing revenues&nbsp;• Strong business acumen and thorough understanding of product and go to market design in TelCo industry.&nbsp;• Ability to be articulate and land data-driven recommendations with business partners at a senior executive level.&nbsp;• Passion about forward thinking, and out of the box plans&nbsp;• Excellent organizational skills and attention to detail&nbsp;• Ability to work in a fast-paced environment and receptive to adapting landscape and priorities.&nbsp;• Assertive determination to ensure delivery of results.&nbsp;What you will get:&nbsp;<ul><li>Wellness programs to keep yourself fit</li><li>Mobile voice and data to talk</li><li>Discounts on&nbsp;Nova Fixed / Mobile / TV&nbsp;for you, friends, family</li><li>Private Insurance program to check up on your health</li><li>Toddlers allowance to daycare your kids</li></ul>

Senior Product Manager

UNISON is seeking a Financial Analyst for its headquarters in Paiania, Attica.Reports to: Finance Manager&nbsp;Job Responsibilities<ul><li>Participating in the preparation of monthly management accounts and year-end financial reports</li><li>Monitoring monthly results versus budgeted, analysis and interpretation of deviations at country and customer level</li><li>Participating in the preparation of annual budget and monthly financial forecasts</li><li>Maintaining, analyzing, updating and following up of the cost centers</li><li>Working closely with the operations team to support in all aspects of financial reporting and analysis</li><li>Developing regular and ad hoc financial reports</li><li>Performing financial analysis and making suggestions to improve performance, where appropriate</li></ul>&nbsp;Qualifications<ul><li>Bachelor's degree in finance, accounting, or related field</li><li>Maximum 3 years of experience in financial reporting and analysis</li><li>Advanced MS Office and Data Analysis skills</li><li>Ability to communicate effectively across all levels</li><li>Knowledge of accounting standards and regulations</li><li>Excellent knowledge of English and Greek language</li></ul>&nbsp;Skills<ul><li>Excellent presentation, reporting and communication skills</li><li>Strong analytical thinking and problem-solving skills</li><li>Ability to work under own initiative</li><li>Team player</li><li>Time management and prioritization skills</li><li>Analytical and numerical skills</li></ul>&nbsp;UNISON is an equal opportunity employer and welcomes diverse perspectives that strengthen our team.

Financial Analyst

We at&nbsp;Nova, are a very young and dynamic team, the 2nd largest telecom provider in Greece, looking for vibrant and fast thinking "Corporate Sales Account Manager” to be part of our successful team in our “Corporate Sales team”.You have a challenging mission for:fostering strong relationships with our corporate clients, identifying their needs, and expanding our reach by providing tailored solutions that meet their ever-evolving technological demands. You'll drive sales targets, manage key accounts, and be at the forefront of introducing innovative products and services.What will you do:<ul><li>Develop trusting relationships and provide high standards of customer service to the company’s corporate customers.</li><li>Expand relationships with existing corporate customers by continuously proposing solutions that meet their needs.</li><li>Identify needs and requirements to promote company products and services to new corporate customers.</li><li>Ensure that products and services are delivered in a timely manner.</li><li>Provide reports on ongoing new sales opportunities in existing or new corporate customers.</li><li>Be responsible for the development and achievement of sales targets through the direct sales channel.</li><li>Focus on growing and developing existing clients, along with generating new business.</li><li>Be involved in RFP (Request for Proposal) preparation and submission.</li><li>Identify a customer’s IT operating model and propose the most suitable solution.</li><li>Rapidly assess the IT implications of Telecoms Business Strategy and understand emerging technology trends.</li></ul>It would be great if you have:<ul><li>A university degree in Business Administration or a relevant field.</li><li>Postgraduate studies will be considered a plus.</li><li>3-5 years of experience in a relevant position.</li><li>Excellent command of the English language and excellent PC skills.</li><li>Results orientation and attention to detail.</li><li>Clear and effective communication.</li><li>A collaborative and strategic mindset.</li><li>Strong sales and negotiation skills.</li><li>A passion for technology and digital trends.</li></ul>What you will get<ul><li>Sales Bonus to celebrate your achievements</li><li>Wellness programs to keep yourself fit</li><li>Mobile voice and data to talk</li><li>Discounts on&nbsp;Nova Fixed / Mobile / TV&nbsp; for you, friends, family</li><li>Private Insurance program to check up on your health</li><li>Toddlers allowance to daycare your kids</li></ul>&nbsp;

Corporate Sales Account Manager

The LCV Specialist will support Ayvens Greece sales teams by providing commercial vehicle industry &amp; market knowledge, advice and guidance. Moreover he / she will provide advice to clients and new business prospects at the vehicle qualification stage on vehicle specification and ancillary equipment to ensure best fit for purpose.Through this role the candidate will liaise with the van manufacturers and importers, third party suppliers / vehicle converters to ensure accuracy and competitiveness of LCV maintenance budgets. Furthermore he/she will provide operational and in-life advice and recommendations to Ayvens Greece customers, particularly in the areas of selecting the appropriate commercial vehicles, according to legislation &amp; compliance to optimize their vehicle utilization.Key Responsibilities:<ul><li>Support the sales teams on winning van / light commercial vehicle business.</li><li>Provide current LCV market and industry information to support the Bid &amp; Tender team for the top 20–25 new commercial vehicle customers and prospects.&nbsp;</li><li>Identify van fleet operators for the New Business team to target and prioritize.</li><li>Actively promote Ayvens LCV proposition and seek to increase take up of the Ayvens commercial vehicles products and services.</li><li>Attend meetings with prospects and existing customers to carry out needs assessments to recommend and advise on fit for purpose vehicles, specifications, legislation, and compliance.</li><li>Make recommendations on commercial vehicle makes and versions including 3rd party specialist suppliers of vehicle racking, lifts, cranes, refrigeration and vehicle livery.</li><li>Support colleagues in both the Implementation and Engage teams to ensure smooth transition and onboarding of CV clients</li><li>Provide input and content for CV Tender management.</li><li>Liaise with the commercial training team in order to organize relevant trainings to the sales and other teams.</li><li>Service quality: Maintain a high level of service focus, ensuring Ayvens Customer Service Style is adopted and always supported.</li><li>Achieve pre-determined customer satisfaction/loyalty objectives and adherence to relevant SLA’s.</li><li>Ensure accurate recording of all relevant information to Commercial CRM.</li><li>Keep abreast of commercial vehicle market conditions and specific industry and organizational changes &amp; developments and regularly communicate this knowledge through the relevant areas of the business.</li><li>Plan, organize and execute training &amp; awareness sessions to the commercial team and all relevant internal partners, aiming to increase product knowledge level.</li><li>Along with the product team, develop and maintain a process for regular production and analysis of key performance indicators relating to Ayvens van fleets.</li></ul>Qualifications &amp; Skills:<ul><li>University degree in Business Administration or technical education.</li><li>Minimum of 5 years’ working experience in B2B environment</li><li>Background in relevant commercial vehicles sales will be considered an asset.</li><li>The ideal individual should have robust knowledge of how sales and account management functions operate and interact with clients within complex sales and business environments.</li><li>Very good coaching and training skills.</li><li>Solid quantitative (numerical and problem solving) skills.</li><li>Basic knowledge of Finance and Cost controlling.</li><li>Strong organizational and coordination skills.</li><li>An entrepreneurial mind-set with strong self-motivation and the ability to work independently.</li><li>Able to take initiative and the confidence to take business solutions from concept stage to implementation.</li><li>Good interpersonal and communication skills.</li><li>Ability to present options and recommendations to a Board level audience.</li><li>Able to communicate persuasively across a range of different stakeholders.</li><li>Team work &amp; listening skills.</li><li>IT literacy and ability to adapt in a complex IT ecosystem.</li><li>Motivated individual with a strong track record of delivery.</li><li>Fluency in English (speaking and writing).</li></ul>

LCV Specialist

We at&nbsp;Nova, are a very young and dynamic team, the 2nd largest telecom provider in Greece, looking for a talented and highly motivated&nbsp;CVM Product Manager&nbsp;to join our&nbsp;CNS Acquisition, CVM &amp; Base Development team.You have a challenging mission to:Boost revenue by growing existing customers and acquiring new ones, turning insights into actionable sales initiatives, coordinating cross-functional campaigns, and delivering exceptional customer experiences. This is an excellent opportunity for a proactive professional who thrives in a fast-paced environment and brings fresh ideas to drive results.What will you do:<ul><li>Revenue growth via development of existing customer base (CRM-CVM) &amp; acquisition of new customers; Owner of end-to-end design and execution of cross-selling and upselling campaigns &amp; offering</li><li>Responsible for maintaining the right balance between production volumes and average value-in, safeguarding a healthy development of converged consumer base</li><li>Analyze multiple datasets &amp; create relevant segmentation to identify opportunities and quickly turn insights into Sales initiatives</li><li>Main contact person with Sales points for her/his field, supporting and educating our sales partners with relevant material</li><li>Coordinating digital campaigns and initiatives with digital &amp; brand departments</li><li>Analyze market and perform competition analysis</li><li>Cross-functional collaboration with all involved departments across organization for the proper delivery and support of services</li><li>Expected to bring new &amp; fresh ideas</li><li>Guarantee impeccable execution with maximum level of CEX</li></ul>It would be great if you have:<ul><li>3–5 years of experience in CRM/CVM, Marketing, Finance, or Analytics (CRM experience preferred)</li><li>Bachelor’s degree in Statistics, Mathematics, Marketing, Finance, Computer Science, or a related field</li><li>Strong analytical skills with experience in SQL , Python , Relational Databases</li><li>Results-oriented, with a proven track record of exceeding targets</li><li>Creativity, efficiency, and attention to detail</li><li>Excellent command of the English language</li><li>A collaborative team player</li></ul>What you will get:&nbsp;<ul><li>Wellness programs to keep yourself fit</li><li>Mobile voice and data to talk</li><li>Discounts on&nbsp;Nova Fixed / Mobile / TV&nbsp; for you, friends, family</li><li>Private Insurance program to check up on your health</li><li>Toddlers allowance to daycare your kids</li></ul>

CVM Product Manager

We at&nbsp;Nova, are a very young and dynamic team, the 2nd largest telecom provider in Greece, looking for a talented and highly motivated CVM Product Manager to join our CNS Acquisition, CVM &amp; Base Development team.You have a challenging mission for:Boost revenue by growing existing customers and acquiring new ones, turning insights into actionable sales initiatives, coordinating cross-functional campaigns, and delivering exceptional customer experiences. This is an excellent opportunity for a proactive professional who thrives in a fast-paced environment and brings fresh ideas to drive results.What will you do:<ul><li>Revenue growth via development of existing customer base (CRM-CVM) &amp; acquisition of new customers; Owner of end-to-end design and execution of cross-selling and upselling campaigns &amp; offering</li><li>Responsible for maintaining the right balance between production volumes and average value-in, safeguarding a healthy development of converged consumer base</li><li>Analyze multiple datasets &amp; create relevant segmentation to identify opportunities and quickly turn insights into Sales initiatives</li><li>Main contact person with Sales points for her/his field, supporting and educating our sales partners with relevant material</li><li>Coordinating digital campaigns and initiatives with digital &amp; brand departments</li><li>Analyze market and perform competition analysis</li><li>Cross-functional collaboration with all involved departments across organization for the proper delivery and support of services</li><li>Expected to bring new &amp; fresh ideas</li><li>Guarantee impeccable execution with maximum level of CEX</li></ul>It would be great if you have:<ul><li>3–5 years of experience in CRM/CVM, Marketing, Finance, or Analytics (CRM experience preferred).</li><li>Bachelor’s degree in Statistics, Mathematics, Marketing, Finance, Computer Science, or a related field.</li><li>Strong analytical skills with experience in SQL , Python , Relational Databases</li><li>Results-oriented, with a proven track record of exceeding targets.</li><li>Creativity, efficiency, and attention to detail</li><li>Excellent command of the English language.</li><li>A collaborative team player.</li></ul>&nbsp;What you will get<ul><li>Wellness programs to keep yourself fit</li><li>Mobile voice and data to talk</li><li>Discounts on&nbsp;Nova Fixed / Mobile / TV&nbsp; for you, friends, family</li><li>Private Insurance program to check up on your health</li><li>Toddlers allowance to daycare your kids</li></ul>

Intellectica is recruiting a&nbsp;UI/UX Designer&nbsp;on behalf of its client, a fast-scaling&nbsp;technology&nbsp;and digital solutions company serving high-profile clients in the&nbsp;media sector. With a long-term strategic vision and strong leadership at the helm, the company is building a team of expert technologists and digital specialists to support media organisations in transforming their audience engagement, search visibility, and content performance through cutting-edge technology and data-driven marketing. Based in Athens, Greece, working in a hybrid work model and reporting directly to the Head of Design, the ideal candidate will play a key role in shaping intuitive, visually compelling, and user-centered digital products.Key activities and responsibilities of this role include:<ul><li>Lead and contribute to all phases of the design process, from user research to final UI design</li><li>Conduct user research and usability testing to gather actionable insights and validate design decisions</li><li>Develop user personas, information architecture, user flows, wireframes, and prototypes that translate complex requirements into intuitive user experiences</li><li>Design and maintain high-quality visuals that align with brand guidelines and ensure consistency across platforms</li><li>Create and evolve design systems that support scalability and efficiency across projects</li><li>Ensure designs adhere to responsive design principles, mobile app design standards, and accessibility best practices</li><li>Collaborate closely with cross-functional teams, including developers, project managers, and content creators, to deliver seamless digital products</li><li>Stay current with industry trends and emerging technologies to continuously elevate design solutions</li><li>Any other task that may be required from time to time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s degree in Design or a related field.</li><li>Proven experience in UI/UX design, ideally within a digital agency or media environment</li><li>Strong understanding of user-centered design principles and usability best practices</li><li>Demonstrated experience conducting user research and usability testing</li><li>Excellent&nbsp;visual design skills&nbsp;with a solid grasp of color theory, typography, and layout principles</li><li>Proven ability to create and manage design systems while ensuring media visuals and brand consistency</li><li>Familiarity with responsive design, mobile app design guidelines, and accessibility design specifications and best practices</li><li>Hands-on expertise with industry-standard tools, including&nbsp;Adobe Creative Suite and Figma</li><li>Strong portfolio showcasing end-to-end design work across web and mobile platforms</li><li>Fluency in Greek and proficiency in English, both written and spoken</li></ul>Core competencies of a successful candidate:<ul><li>Creative and detail-oriented</li><li>Excellent problem-solving mindset</li><li>Collaborative team player</li><li>Flexible and adaptable</li><li>Passion for user-centric design</li></ul>

UI/UX Designer int-0372

The Junior Technical Operations Center (TOC) Engineer acts as a single point of contact for the assessment, prioritization, escalation and resolution of incidents related to corporate and gaming/betting infrastructure. &nbsp;Your day to day will include:<ul><li>BSc in Computer Science, Information Technology, or a related field</li><li>Monitoring the daily performance and functionality of Corporate and Gaming/Betting infrastructure and responding to service failures by implementing the prescribed resolution steps</li><li>Addressing tickets submitted by Opap's corporate operations related to technical issues with hardware devices and platforms, and managing prioritization, evaluation and resolution in accordance with stablished processes and procedures</li><li>Handling technical issues reported via the OPAP Services Portal, collaborating with OPAP Technology vendors to resolve problems concerning gaming and betting application as well as communication circuits</li><li>Escalating incidents and problems as necessary, supporting investigations to minimize incident duration, tracking resolution progress, and providing updates and clarifications &nbsp; to end users regarding the procedure followed&nbsp;</li><li>Maintaining comprehensive documentation and incident reports, detailing the nature of problems and steps taken to resolve them in order to inform improved strategies for preventing future incidents</li><li>Executing User Access Management processes, including overseeing access provisioning and deprovisioning, and gathering relevant data as evidence to support responses to audit inquiries</li><li>Becoming proficient with basic Linux commands and assisting in the review and enhancement of automation scripts to improve operational efficiency.&nbsp;&nbsp;</li></ul> &nbsp; What you need to succeed:&nbsp;<ul><li>2+ years of experience in customer support, preferably in a technical or Network/Technology Operations Center environment &nbsp;</li><li>Help desk exposure in the provision within a corporate environment</li><li>Knowledge of the practices, processes and general standards of the end-user technical support</li><li>Familiarity with ticketing systems and/or monitoring tools</li><li>Ability to comprehend and retain technical information and to clearly translate technical issues in simple non-technical terms&nbsp;</li><li>Strong customer service culture&nbsp;</li><li>Effective communication and team player&nbsp;</li><li>Excellent organizational and prioritization skills&nbsp;</li><li>Achievement orientation</li><li>Availability to work on shifts 24/7/52&nbsp;</li></ul>&nbsp;&nbsp;What’s in it for you?<ul><li>An award-winning working environment 🚀</li><li>State of the art facilities including gym &amp; restaurant 🏢</li><li>Hybrid working model 💻</li><li>Competitive salary package and bonus scheme 💸</li><li>Health insurance coverage &amp; Pension Plan 🙏</li><li>Monthly food allowance 🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy 🎓</li><li>Internal Career Opportunities 💼</li><li>Well-Being Activities 💪</li></ul> OPAP Group is an equal opportunity employer

Junior Technical Operations Engineer (3761)

As a member of their Development team, you will be:<ul><li>Developing and testing quality features from start to end using best practices and according to their standards</li><li>Writing clean, testable code and deliver fit for the purpose solutions</li><li>Proactively ensure scalability and performance of the deliverables</li><li>Complying with secure code development</li><li>Performing code reviews, test, and debug</li><li>Code Refactoring</li><li>Sharing knowledge within the team</li><li>Keeping up to date with industry trends and technology developments</li></ul>Essential Qualifications/skills:<ul><li>BSc in Computer Science or a similar discipline</li><li>At least 3 years of hands-on coding experience in web applications</li><li>Strong understanding of RDBMS</li><li>Experience with C# and the .NET Framework or Java and Spring Boot</li><li>Experience with typescript and Angular framework</li><li>Strong understanding of object-oriented programming and design patterns</li><li>Strong understanding of stateless Single Page Applications and APIs (Rest, Soap etc)</li><li>Foster a collaborative and productive team environment</li></ul>Preferred skills/experience (not mandatory):<ul><li>Microsoft entity framework experience</li><li>Understanding of basic OWASP web security ruleset</li><li>Experience with Angular JS framework</li><li>Experience with Git</li><li>Experience with usage of task management tools like Jira, teamwork etc</li></ul>They offer:<ul><li>Competitive compensation package</li><li>Continuous training and professional development opportunities</li><li>A friendly and vibrant workplace atmosphere</li><li>Opportunities to participate in cutting-edge projects</li></ul>

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