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The role reports to the Retail manager and includes the below responsibilities:<ul><li>Manages operations in the regions/stores for which he/she is in charge and makes proposals for improving the process within the Operations department.</li><li>Organizes work and is responsible for the results of work in his/her team: defines KPIs, delegates tasks to associates, monitors the results of associates, motivates employees, develops knowledge of associates, implements company rules, informs employees about all news at regular monthly meetings and regular visits actions.</li><li>Implements and controls the implementation of the company’s strategy in order to ensure a high level of customer satisfaction in the region for which is he/she in charge.</li><li>In cooperation with retail manager sets and monitors the implementation of action plans in order to improve the work process at the regional level he/she leads.</li><li>Provides constructive feedback to other departments on operational challenges, sales improvement and overall performance improvement (range, stock, promotions, innovations, deliveries) for the region he/she manages.</li><li>He/she is responsible for the implementation of all standard operating procedures in retail stores in order to ensure the execution of all necessary activities and processes&nbsp;</li><li>Implements and controls all standards related to the appearance of the facility in the stores (hygiene, equipment, devices, visual merchandising…).</li><li>He/she is responsible for improving the work of retail stores through improvements in the work process, financial performance indicators and customer relations.</li><li>Plans and controls sales targets and costs for the region in charge in order to achieve the annual business plan.</li><li>Regularly monitors the inventory turnover ratio and makes suggestions to ensure that the values ​​are in line with the defined business plan.</li><li>Ensures and is responsible that the write-off and deficit are in accordance with the values ​​defined by the business plan – the rulebook for the region he leads.</li><li>He/she is responsible for the availability and high level of service that employees in retail stores provide to consumers, in order to attract more consumers and retain existing ones.</li><li>With his/hers work and undertaken activities, he/she improves the experience of buying consumers in stores.</li><li>He/she is responsible for monitoring and managing the schedule of employees in retail stores, their absences, transfers between stores, respecting all legally prescribed elements and informing Retail manager.</li><li>Provides full support, in all segments of work, new and renovated stores. Organizes all activities and all services related to the opening, renovation, and relocation of stores.</li><li>Provides support, trains and is responsible for employee training through referral to appropriate training, monitors improvements in daily work and provides feedback regarding their development&nbsp;</li><li>Monitors and identifies competition activities, accordingly, proposes new activities&nbsp;</li></ul>&nbsp;Key Requirements:<ul><li>A bachelor’s degree in marketing, business, or supply chain management.</li><li>At least 3 years of experience in Regional manager or similar roles</li><li>An excellent grasp retail and cosmetics market.</li><li>Possess great organizational, team leading and interpersonal skills.</li><li>Responsible, analytical, fast reacting and acting, able to work towards a common result for the appointed area.</li><li>Proficient in ERP&nbsp;</li><li>Driving license</li><li>Fluent in English&nbsp;</li></ul>

Regional manager

As Head of Courier Supply for the South Region, you will own courier supply end-to-end in Greece. You will report into the South Head of Operations. This role combines strategy, execution, and team leadership, with a strong focus on building scalable, increasingly automated systems that move us from reactive operations to predictive, AI-driven decision-making.What you’ll be doingThis role is about turning demand into reliable, cost-efficient delivery capacity at scale. You will own forecasting, acquisition, incentives, and real-time supply-demand balancing across multiple markets, while building systems that scale without linear headcount growth.Day-to-day in this role you’ll:<ul><li>Own courier supply KPIs across your cities, including availability, utilization, cost efficiency, and service reliability</li><li>Lead and develop a team of ~5 people, driving performance and building a high-performing organization</li><li>Define and execute supply strategies across different time horizons (hourly, daily, seasonal)</li><li>Drive forecasting, incentive design, and supply planning using increasingly AI-driven tools and models</li><li>Optimize incentive structures (who, where, when, how much) to ensure efficient growth and controlled costs</li><li>Identify and implement scalable solutions to improve courier acquisition, retention, and engagement</li><li>Partner with Product, Analytics, Finance, and Global Ops to improve tooling, automation, and decision-making frameworks</li><li>Work closely with local teams and external partners (fleet partners, courier partners, authorities) to ensure strong market execution</li><li>Detect operational anomalies early and act quickly to prevent service degradation</li></ul>Our humble expectations&nbsp;<ul><li>Bachelor’s degree in Business, Economics, Engineering, or a related field; advanced degree is a plus</li><li>8+ years of experience in strategy, operations, consulting, or leadership roles in fast-paced environments, with 3+ years in leadership roles (owning teams, not just projects)</li><li>Strong marketplace understanding (supply–demand mechanics) and operational rigor across multiple time horizons</li><li>Proven analytical and problem-solving skills, with solid financial acumen (forecasting, ROI, cost control)</li><li>Experience leading projects and driving execution in complex, cross-functional environments</li><li>Demonstrated ability to hire, coach, and develop high-performing teams</li><li>Strong communication skills with the ability to influence senior stakeholders</li><li>Fluency in both English and Greek is a requirement</li><li>You're able to work from our Athens office four times a week with one optional work from home day&nbsp;</li></ul>Nice to have:<ul><li>Experience in marketplaces, on-demand platforms, or e-commerce</li><li>Exposure to AI/ML applications in operations or decision-making</li></ul>What we offer<ul><li>Ownership of one of the most critical levers of the business on one of Wolt’s biggest markets (Greece)</li><li>A role with high autonomy and direct impact on growth, cost, and service quality</li><li>The opportunity to define how AI is embedded into core operational decision-making (forecasting, incentives, automation)</li><li>Exposure to multiple functions, creating strong career growth opportunities</li><li>A fast-paced, execution-driven environment where results are visible and measurable</li><li>Competitive compensation package</li></ul>

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regional manager

Lili Drogerie GREECE

head of courier supply, greece

Wolt Greece

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