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As a Customer Support Coordinator you will have to manage and guide a team of customer service employees and ensure that the team complies with the policies and procedures of the organization. You will also be responsible for maintaining a positive image, brand, and reputation of the organization.How you will contribute to our success:<ul><li>Manage our team of the Backoffice and Field Customer Service Representatives, motivating the team to perform at their best;</li><li>Ensure clients’ appointments with House/Field Surveyors and Technicians of the company are held and hence that the daily targets (number of outbound calls, number of visits at subscribers’ premises) are met;</li><li>Manage customer support tickets through coordination with the relevant departments;</li><li>Ensure that the clients’ as well as internal databases are always up to date;</li><li>Ensure that team members always adhere to the company guidelines and policies;</li><li>Guide and help the team to identify and resolve any customer service queries;</li><li>Report to the Project Manager on progress and outstanding issues.</li></ul>To be a fit you will need:<ul><li>Customer Service Certification;</li><li>2 years of experience as a Customer Support Coordinator or a similar role in the Customer Service department;</li><li>Very good command of the German Knowledge (current level: B2);</li><li>Excellent knowledge of English language;</li><li>Awareness of reporting tools;</li><li>Strong analytical and problem-solving abilities;</li><li>Outstanding management and leadership skills;</li><li>Excellent written and verbal communication skills.</li></ul>Ideally, you ’ll also have:Previous working experience in the telecommunications industry.What we offer:<ul><li>Competitive remuneration package;</li><li>Private Health Insurance;</li><li>Flexible remote working;</li><li>Active participation in exciting and challenging projects that shape the infrastructure of the future;</li><li>Opportunities to develop new skills and progress your career through theoretical and on the job training;</li><li>Other corporate benefits.</li></ul>

Customer Support Coordinator

As a Manager with HSE, Process Safety Management and/or Asset Integrity experience in a consulting environment, your role is managing operational risk management focussed projects and advising decision-makers on how to improve their operational risk management:<ul><li>You’ll save lives, drive performance and improve the working lives of all your clients’ employees.</li><li>You will manage a team of experienced consultants and subject matter experts to identify the root causes of client safety challenges by analysing a range of metrics and observations, and create, communicate and implement solutions for a broad range of industrial clients</li><li>You will be trusted to work directly with the client identifying pain points and developing and implementing effective solutions to meet their needs</li><li>You will develop your own and your team’s work plans, mobilizing the team to deliver effectively</li><li>You will work with members of your team to build their capabilities and deliver better value to the client</li><li>You will manage project delivery and cultivate client relationships.</li></ul>Job requirementsWho are you today?Beyond that, be yourself. At dss+, we embrace and celebrate diversity. Above all, we are an inclusive culture in which everyone contributes and has the chance to develop their talents further.You will bring scientific rigor seeking to translate results into concrete and economically viable implementation:<ul><li>You hold a Master’s degree or equivalent in Engineering / HSE</li><li>You have 6-10 years of experience in consulting with previous exposure to HSE, process safety management and/or asset integrity projects</li><li>You have the ability to manage diverse and remote teams of consultants and guide them to achieve business and client objectives</li><li>You are able to manage complex projects from end to end for small or large engagements</li><li>You demonstrate deep knowledge in relevant industries or subject matters, and are able to leverage it externally (guiding clients, creating points of view, etc.)</li><li>You are bilingual or native in Greek and English (a third European language is a significant advantage)</li><li>You have excellent communication skills and an entrepreneurial mindset. Like us.</li></ul>Your skills<ul><li>Thrive in complexity, a natural problem-solver, a critical thinker with intellectual curiosity and easily able to adapt to situations.</li><li>Manage complex projects, coordinate the analysis, absorption, and synthesis of large amounts of information, confidently draw conclusions from the team’s research, and put them into clear recommendations and points for the client.</li><li>Not afraid to ask questions when you need clarity and willing to challenge your own and your team’s perspectives.</li><li>Detail oriented, well-organized, autonomous and a great team player.</li><li>Strong/effective verbal and written communication skills to be able to interact at different levels of the organization, from executive to technicians and operators.</li><li>Exceptional interpersonal skills and team-working attitude to be able to work in multi-cultural and multi-disciplinary teams.</li><li>Work independently, be a good listener, and connect easily with others, making you a great team player.</li><li>If required, able to effectively work in a remote setting across time zones.</li><li>Fluent in Greek and proficient in English.</li></ul>

Manager - Safety & Operations

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customer support coordinator

Phoenix Engineering

manager - safety & operations

dss+

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