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Based in Athens, Greece, the successful candidate will be managing client calls, providing accurate information about the clinic’s services, and actively promoting solutions to secure client engagement and sales.Key activities and responsibilities of this role include:<ul><li>Handling inbound and outbound calls, presenting, promoting and selling the clinic’s products, services and solutions</li><li>Assessing client needs and providing accurate assistance and information tailored to their requirements</li><li>Accurately logging all client interactions and maintaining up-to-date records in the CRM system</li><li>Building trust and rapport with potential clients to encourage loyalty and long-term relationships</li><li>Delivering exceptional customer service in a professional and courteous manner</li><li>Any other task that may be required from time to time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s degree</li><li>1–2 years of experience in a call center or customer support role</li><li>Knowledge of Microsoft Office suite (Word, Excel)</li><li>Familiarity with ERP or CRM software is highly desirable</li><li>Fluent in Greek and proficient in English, both written and verbal</li></ul>&nbsp;Core competencies of a successful candidate:<ul><li>Strong communication and persuasion skills, with the ability to build trust and engage clients over the phone</li><li>Service-oriented mindset with excellent problem-solving abilities</li><li>Positive and professional attitude, thriving in a fast-paced environment</li><li>Highly organized with the ability to manage tasks independently or as part of a collaborative team</li></ul>

Call Center Sales Agent int-0258

Λόγω σημαντικής ανάπτυξης στον τομέα των υπηρεσιών επιτήρησης, επιθυμούμε να εντάξουμε άμεσα στην ομάδα του Επιχειρησιακού Κέντρου Ασφαλείας Διαχειριστή Συμβάντων Ασφαλείας&nbsp;(SOC–Security Incidents Administrator)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Περιοχή: Μεταμόρφωση, ΑττικήςΗ θέση αναφέρεται στον προϊστάμενο του Επιχειρησιακού Κέντρου Ασφαλείας και αφορά εργασία είτε πλήρους (πενθήμερης) απασχόλησης σε κυλιόμενες βάρδιες, είτε μερικής (προσαρμοσμένης) απασχόλησης στο 24ωρο&nbsp;Επιχειρησιακό Κέντρο Ασφαλείας.Τα στελέχη του επιχειρησιακού κέντρου εργάζονται σε ομάδες και είναι υπεύθυνα για τη διαχείριση των σημάτων των συστημάτων ασφαλείας με σκοπό την προστασία της ζωής και της περιουσίας των συνδρομητών μας.Αρμοδιότητες Θέσης:<ul><li>Διαχείριση των εισερχομένων από συστήματα ασφάλειας σημάτων στο Επιχειρησιακό Κέντρο Ασφαλείας</li><li>Συν-αξιολόγηση των σημάτων, τυχόν οπτικού υλικού, δεδομένων εκ των τηλεφωνικών επικοινωνιών για την πλήρη κατανόηση της αιτίας και διαβάθμισης του περιστατικού.</li><li>Ενεργοποίηση κατά περίπτωση του κατάλληλου πρωτοκόλλου διαχείρισης προς αποτροπή ή περιορισμού του κινδύνου.</li><li>Διασφάλιση άριστης ικανοποίηση πελατών μέσω της τήρησης των επιχειρησιακών διαδικασιών της ολοκληρωμένης τηλεφωνικής υποστήριξης και ενημέρωσης των συνδρομητών και άλλων εμπλεκόμενων μερών</li><li>Τήρηση των εταιρικών αρχών και αξιών λειτουργίας</li></ul>Απαιτήσεις Θέσης:<ul><li>Οργάνωση, συνέπεια και υπευθυνότητα στην ολοκλήρωση εργασιών.</li><li>Άριστες Επικοινωνιακές Δεξιότητες με πελατοκεντρική προσέγγιση (Επικοινωνία με πελάτες προς ενημέρωση σχετικά με τα ληφθεντα σήματα η και συλλογή σχετικών με το συμβάν δεδομένων).</li><li>Βασικές γνώσεις χειρισμού Η/Υ</li><li>Καλή γνώση της Αγγλικής σε γραπτό και προφορικό λόγο.</li><li>Άδεια υπηρεσιών ασφαλείας (Security) ή πρόθεση απόκτησης της (επιδοτούμενη με προϋποθέσεις από την εταιρεία)</li><li>Σχετική προϋπηρεσία σε Κέντρο Λήψης Σημάτων ή Τηλεφωνική εξυπηρέτηση πελατών σε κλάδο τεχνολογίας θα εκτιμηθεί καθώς και τυχόν εξοικείωση με πρόγραμμα διαχείρισης εισερχομένων σημάτων, κλήσεων ή ticketing</li><li>Σπουδές με τεχνολογική κατεύθυνση όπως Ηλεκτρονικά,, Τηλεπικοινωνίες ή Αυτοματισμούς θα εκτιμηθεί (π.χ. ΙΕΚ, ΤΕΙ, κ.α.)</li></ul>Η εταιρεία προσφέρει:<ul><li>Άριστες συνθήκες εργασίας και εξαιρετική ομάδα στελεχών που πλαισιώνουν την λειτουργία του Επιχειρησιακού Κέντρου</li><li>Σύγχρονο και δυναμικό εργασιακό περιβάλλον</li><li>Υψηλό πακέτο αποδοχών (μισθός, έξτρα αποδοχές) αναλόγως προσόντων</li><li>Ιδιωτική Ασφάλεια</li><li>Μηνιαίο bonus βάσει παραγωγικότητας</li><li>Διαρκή εκπαίδευση και δυνατότητες εξέλιξης</li></ul>Αν επιθυμείτε να γίνετε μέλος στον μεγαλύτερο όμιλο Υπηρεσιών Ασφαλείας που κατέχει ηγετική θέση στην αγορά, διακρίνεστε από συνέπεια, πειθαρχία και επαγγελματισμό, τότε στείλετε το βιογραφικό σας πατώντας το Apply Button και θα επικοινωνήσουμε εμείς μαζί σας!Job requirementsΑπαιτήσεις Θέσης:<ul><li>Σχετική προϋπηρεσία σε Κέντρο Λήψης Σημάτων θα εκτιμηθεί</li><li>Άδεια υπηρεσιών ασφαλείας (Security) -&nbsp;Αν δεν έχετε, θα σας βοηθήσουμε στην απόκτηση της!</li><li>Ιδανική προϋπηρεσία στους τομείς της ηλεκτρονικής ασφάλειας ή σε άλλο κλάδο υψηλής τεχνολογίας με αρμοδιότητες την διαχείριση συστημάτων ασφαλείας ή σε τηλεφωνική εξυπηρέτηση πελατών</li><li>Οργάνωση, συνέπεια και υπευθυνότητα λόγω του αντικειμένου της θέσης εργασίας</li><li>Δυνατότητα λήψης άμεσων αποφάσεων σε περιστατικά με μεγάλη πίεση λόγω του αντικειμένου της θέσης εργασίας</li><li>Άριστες Επικοινωνιακές Δεξιότητες με πελατοκεντρική προσέγγιση (Επικοινωνία με πελάτες και εξωτερικούς συνεργάτες για που αφορούν τα συστήματα ασφαλείας)</li><li>Απόφοιτος σχολής με κατεύθυνση Ηλεκτρολογία, Τηλεπικοινωνίες ή Αυτοματισμούς θα εκτιμηθεί (π.χ. ΙΕΚ, ΤΕΙ, κ.α.)</li><li>γνώση χρήσης πληροφοριακών συστημάτων ERP και εφαρμογών MS Office ή Google workspace (sheets, docs, κ.α.)</li><li>Καλή γνώση της Αγγλικής και Ελληνικης γλώσσας σε γραπτό και προφορικό λόγο</li><li>Ομαδικό πνεύμα εργασίας με εξαιρετικές δεξιότητες οργάνωσης και διαχείρισης χρόνου</li><li>Κάτοχος Ιδίου Μέσου για τη μεταφορά προς και από τις εγκαταστάσεις της Εταιρείας</li></ul>Η εταιρεία προσφέρει:<ul><li>Ικανοποιητικό πακέτο αποδοχών (μισθός, έξτρα αποδοχές, μηνιαίο bonus παραγωγικότητας)</li><li>Δυνατότητες εξέλιξης</li><li>Διαρκή, εκπαίδευση σε θέματα νέων τεχνολογιών</li><li>Άριστες συνθήκες εργασίας</li></ul>Αν επιθυμείτε να κάνετε καριέρα στον μεγαλύτερο όμιλο Υπηρεσιών Ασφαλείας που κατέχει ηγετική θέση στην αγορά και διακρίνεστε από συνέπεια, πειθαρχία και επαγγελματισμό, τότε μπορείτε να αποστείλετε το βιογραφικό σας πατώντας το Apply Button και θα επικοινωνήσουμε εμείς μαζί σας!

Διαχειριστής Συμβάντων Ασφαλείας (SOC–Security Incidents Administrator)

At  Concentrix  B2B Sales we continue to offer revenue generation services under the B2B Sales Services business line now with an expanded global footprint, accelerating B2B digital sales and customer success transformation for the world’s best brands. With end-to-end capabilities across Strategy + Talent + Technology, we’re helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies.&nbsp; &nbsp; We are an inclusive, diverse, and expert team of more than 3 000 sales, customer success and business professionals around the world.&nbsp; &nbsp; We embrace a high-performance culture that promotes growth, success, and opportunity for our employees, clients, and partners.&nbsp;&nbsp;We’re seeking an Account Manager to join our team and support our partners in maximizing the potential of the hardware solutions of a leading IT provider. You’ll collaborate with partners, engaging in outbound calls, meetings, and emails to enhance relationships, optimize solutions, and drive adoption across a diverse portfolio. You'll manage the full sales lifecycle, from initial engagement to ongoing support, ensuring that clients receive exceptional value and service. &nbsp; Join us!  &nbsp; &nbsp; &nbsp;You’ll be responsible for:<ul><li>Achieve revenue-based quotas by selling and renewing Full Hardware Solutions, including PCs and Desktops. Explore upsell opportunities when applicable.</li><li>Operate within a dedicated territory, focusing on business partners that cater to companies with over 150 employees.</li><li>Conduct outbound calls, hold meetings, and manage email communications to engage with your assigned portfolio.</li><li>Manage the complete sales process from initial engagement through discovery, solution proposal, execution, and provide ongoing support to ensure customer satisfaction and retention.</li><li>Work closely with cross-functional teams and management to optimize sales processes and systems for an enhanced customer experience.</li><li>Maintain the customer management system (CRM) to ensure all relevant data is captured in a timely manner&nbsp;</li><li>Work Hours: Initially onsite Monday to Friday from 9:00 to 17:00, with the potential for a hybrid model (up to 2 days remote) based on performance. &nbsp;</li></ul>&nbsp;What we’re looking for:<ul><li>Fluent in English and Norwegian, both written and spoken.</li><li>2-3 years in a sales environment preferred, with a history of achieving individual or team sales quotas/goals.</li><li>Proven ability to communicate effectively with customers in a fast-paced environment, fostering positive relationships.</li><li>Experience with CRM systems, particularly Microsoft Dynamics, is advantageous.</li><li>Excellent verbal and written communication skills.</li><li>Ability to manage multiple priorities effectively, with a track record of success.</li></ul>&nbsp;What we offer:&nbsp;<ul><li>Competitive remuneration package (14 Salaries).</li><li>Performance based bonuses.</li><li>Opportunities for international Career through Concentrix International Mobility program.</li><li>Employee events.</li><li>Private health insurance + Dental Care.</li><li>Daily meal voucher in Up Hellas card per working day.</li><li>Free gym and other well-being activities.</li><li>Free rooftop cinema with Acropolis views.</li><li>Enjoy your lunch break at our brand new corporate cafeteria.</li></ul>&nbsp;You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.&nbsp;

R1684982 B2B Account Manager (Norwegian Speaker)

We at&nbsp;Nova, are a very young and dynamic team, the 2nd largest telecom provider in Greece, looking for vibrant and fast thinking "NMC Operator” to be part of our successful team in our “Mobile-Fixed Core / IP / Access / IT NOC Department”.You have a challenging mission for:Undertaking the activities for the correct operation, fault management and relevant actions foreseen by the procedures to solve the problems of the entire network during the&nbsp;24-hrs supervision.What will you do:<ul><li>Receive, analyze and resolve/escalate any raised problem concerning customer complains or other kind of network failure or outage.</li><li>Act as the primary interface of the Network Management Centre for intra-departmental and external communications.</li><li>Execute planned tasks as required by NMC management.</li><li>Make use of the Corrective Trouble Ticketing System, in order to inform involved parties on Network Faults.</li><li>Escalate Faults among NOVA technical Departments and external providers/vendors and follow up the progress for the timely fault resolution.</li><li>Receive, analyze and resolve or escalate trouble tickets from Performance monitoring platforms.</li><li>Inform Customer Service of problems in the network leading to service outages.</li></ul>What will you get:<ul><li>Wellness programs to keep yourself fit.</li><li>Mobile voice and data to talk.</li><li>Discounts on&nbsp;Nova Fixed / Mobile / TV&nbsp;for you, friends, family.</li><li>Private Insurance program to check up your health&nbsp;</li><li>Toddlers allowance to daycare your kids</li></ul>

NOC Operator

In this position, you will be responsible for analyzing the performance of BPO vendors to ensure the highest quality of customer experience while supporting stable and efficient operations. You will also play a key role in cross-functional collaboration and problem-solving to support external teams and frontline escalations.&nbsp;Key Responsibilities:Collaborate with internal and external stakeholders to ensure excellent customer supportProvide specialized support for complex issues beyond frontline capabilitiesIdentify and recommend process improvementsParticipate in daily alignmentCommunicate with customers when necessary&nbsp;&nbsp;Requirements<ul><li>2+ years of experience in online customer service or back-office roles</li><li>Strong analytical, prioritization, and active listening skills</li><li>Proficiency in MS Office and G-Suite</li><li>Advanced communication skills</li><li>Availability to work rotating shifts (including weekends and holiday),– with at least 1 weekend off per month)</li><li>Fluency in Dutch or Flemish and English</li></ul>&nbsp;Benefits&nbsp;Hybrid working model (3 days at the office, 2 days from home – flexible scheduling)&nbsp;Dedicated onboarding buddy&nbsp;Competitive salary: €1500–€1650 gross/month (based on experience) x14 salaries/year&nbsp;€90/month net meal allowance&nbsp;Annual performance bonus scheme&nbsp;Private life and health insurance for you and your family&nbsp;Unlimited access to Udemy and ongoing training opportunitiesStart Date:&nbsp;July&nbsp;Make it your Next Job Without Boundaries!

Backoffice Agent- Dutch or Flemish

We at Nova, are a very young and dynamic team, the 2nd largest telecom provider in Greece, looking for vibrant and fast thinking “1st Level B2B Support Engineer – Platinum Technician” to be part of our successful team in our “B2B Support team”.&nbsp;What will you do:<ul><li>Provide first-level technical support to corporate users via phone, email, and ticketing system</li><li>Troubleshoot and resolve hardware, software, and basic network issues</li><li>Manage user accounts, permissions, and password resets (Active Directory)</li><li>Support corporate applications, email systems, VPN, and collaboration tools</li><li>Escalate unresolved or complex issues to 2nd/3rd level support following internal procedures</li><li>Monitor and update incident tickets, ensuring accurate documentation and timely resolution</li><li>Assist with workstation setup, configuration, and onboarding of new employees</li><li>Ensure compliance with IT policies, security standards, and SLAs</li><li>Provide user guidance and basic training on IT systems and tools</li><li>Maintain high levels of customer service and professionalism</li></ul>It would be nice if you have:<ul><li>BSc or MSc in Computer Science, Information Security or related degree&nbsp;</li><li>5 years of experience in a similar field is preferred</li><li>Certifications are desirable (Fortinet NSE2, Cisco CCNA)&nbsp;</li><li>Good knowledge of SDWAN , WIFI , CLOUD</li><li>Adaptability to new technologies and commitment to continuous improvement</li><li>Customer-focused mindset ensuring high-quality service delivery</li><li>Proven experience in troubleshooting and resolving technical issues</li><li>Hands-on experience with service activation and deactivation processes</li><li>Strong knowledge of corporate network services</li><li>Strong problem-solving and analytical skills with attention to detail</li><li>Ability to work effectively under pressure and during scheduled night-time maintenance activities</li><li>Team-oriented with excellent communication and collaboration skills</li></ul>&nbsp;What will you get:<ul><li>Wellness programs to keep yourself fit.</li><li>Mobile voice and data to talk.</li><li>Discounts on Nova Fixed / Mobile / TV for you, friends, family.</li><li>Flexy work from home to balance your life.</li><li>Private Insurance program to check up on your health.</li></ul>

1st Level B2B Support Engineer

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As an Onboarding Automotive Specialist (Norwegian and English) in our state-of-the-art location in Athens, Greece, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.Eligible applicants must already be a Greece resident of and eligible to work in Greece.What You’ll be Doing&nbsp;Do you have a passion for helping others and giving them peace of mind? In this role, you’ll work to successfully onboard customers to the client's software. Whether it’s using screen-sharing tools to facilitate Onboarding sessions, consulting on software features or demonstrating practical explanations with compassion and patience, you’ll be the difference between their customer experience being just average or an exceptional one.During a Typical Day, You’ll<ul><li>Assist customers via onboarding software sessions</li><li>Share engaging explanations of features, making customers more confident in their own product knowledge</li><li>Adapt your coaching style depending on the customer's requirements and preferred learning style</li></ul>What You Bring to the Role<ul><li>Fluency in Norwegian and English</li><li>Strong attention to detail</li><li>Savvy with tech and software</li><li>Self-sufficient and resilient attitude</li><li>Confident and adaptable communication and coaching skills</li><li>Engaging presentation skills</li><li>Resident of or ability to immediately relocate to Athens, Greece and gain work authorization expediently</li></ul>What You Can Expect<ul><li>Knowledgeable, encouraging, supporting and present leadership&nbsp;</li><li>Diverse and community minded organization</li><li>Career-growth and lots of learning opportunities for aspiring minds</li><li>25 days annual leave per year </li><li>Excellent premises during training and when you come to the site for employee engagement activities in Athens, Syngrou Fix metro station </li><li>And yes...all the competitive compensation, performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you</li></ul>A Bit More About Your RoleWe’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.

Norwegian-English Automotive Onboarding Specialist

The Sales Manager is responsible for overseeing the management of team(s) supporting moderately complex accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Serves an assigned territory/client with moderate variables in geography and/or customer complexity. Possess passion for sales, superior customer experience, capacity for quick thinking and immediate action, and ability to forecast sales outcomes. Responsible for driving the professional development of the sales team, including coaching, training, and continuous performance evaluation. Responsible for managing, building, and developing the strategic client relationship through a balanced level of engagement with Sales Director and external facing client. Meets strategic needs and goals partnering with client stakeholder(s). Must possess ability to support and manage moderate level of variability and change.DescriptionEssential Functions - Duties and Responsibilities• Lead, develop, and motivate the team(s) to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction• Provide accurate weekly, monthly, and quarterly sales forecasting, execute all required customer success motions and ensure data recorded in the CRM is accurate and up to date• Act as an enabler to remove both internal and external roadblocks and help team to resolve challenges in support of sales opportunities• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members• Analyze data, performance, and customer experience trends to develop and implement strategic sales plays and best practice for client/specific territories• Stay current on developments in client products/services and within the market and ensure the team is informed on the latest trends and market direction• Act as a point of escalation for the client and respond in a timely manner to any issues• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed• Effective client management having a clear view on account and how to maximize revenue as well as effectively communicating quarterly objectives to client• Work closely with client contact on reporting and forecasting• Ensure team alignment to achieve operating plan targets, sales targets, and clientperformance targets (CPTs)• Work with internal functional resources and external partners to develop an effective coaching and training platform, targeted around customer success and revenue retention motions and skills, ensuring on-going development of the team• Coordinate team incentives and SPIFs (Sales Performance Incentive Fund)• Ensure high level of professionalism during all interactions with team and client• Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met• Collaborate with cross-functional teams and management to optimize sales processes, systems and achieve a superior customer experience• Lead team to effectively influence buying/renewal process to achieve greater client satisfactionQualificationsRequired Qualifications• Minimum 3 years of proven work experience in a sales leadership role (or similar)• Consistent track record of success with a passion for exceptional customer experience anddriving team results• Must be well-versed in High Performance Selling methodologies• Results-driven, analytically proficient, strategically minded with an operational outlook• Excellent people management, leadership, and coaching skills• Strong record of developing and retaining high potential employees• Experience in a fast-paced high-volume sales environment with tight deadlines in adynamic working environment• Excellent listening and problem-solving skills• Excellent verbal and written communication skills, both internally and externally• Ability to maximize revenue through best practices• Highly organized with the ability to handle multiple priorities• Strong knowledge of Microsoft Office programs• Demonstrated ability to prioritize and multi-task in a time-sensitive environment• Demonstrated ability to make timely and sound decisions; make decisions under conditionsof uncertainty or limited data; evaluate short- and long-term consequences• Execute high level of independent judgement and critical thinking• Professional and polished demeanor• Strong written and verbal communication skills in both English B2-C1 and German C2.• Willingness to work on site from our office in AthensPreferred Qualifications• Bachelor’s degree• Experience working with Salesforce.com or similar CRM preferredWhy Choose Us?&nbsp; &nbsp;<ul><li>Stable Future: Secure your career with an indefinite contract and enjoy the stability of 14 salaries per year.</li><li>Relocation Package to lovely city of Athens&nbsp;</li><li>Financial Growth: Benefit from our competitive remuneration package and monthly performance bonuses.</li><li>Everyday Benefits: Relish daily meal vouchers with Up Hellas Mastercard.</li><li>Comprehensive Health Coverage: Enjoy private health insurance and dental care.</li><li>Global Career Pathways: Explore international career prospects with our Concentrix International Mobility program.</li><li>Vibrant Community: Engage in exciting employee events and immerse yourself in our lively culture.</li><li>Wellness Focus: Access a free gym, partake in wellness activities, and unwind at our rooftop cinema with breathtaking Acropolis views.</li><li>Gourmet Breaks: Savor delicious meals at our state-of-the-art corporate cafeteria.</li></ul>

Sales Team Leader (f/m/d) with English and German (Relocation Support to Athens)

The Sales Trainer facilitates and delivers targeted, focused training to teach and strengthen client-specific knowledge and skills, including sales processes and systems. The Sales Trainer collaborates with internal and/or external stakeholders to deliver responsive programs and content designed to support the needs of the business, promoting efficiency, and increasing productivity. Works under moderate supervision with some latitude for independent judgement.DescriptionResponsibilities:• Ensure new employees receive comprehensive, client-specific onboarding and training toenhance job-specific knowledge and skills• Provide employees with skills-based, client-specific coaching and training to supportachievement of specific weekly/monthly/quarterly operating plan targets, sales targets,assigned performance targets, and high customer satisfaction• Partner with internal and external stakeholders to develop and deliver an effectivetraining and development program designed to enhance client-specific sales knowledgeand skills associated with any of our sales motions• Analyze data, performance, and customer experience trends to develop and implementstrategic sales plays and best practices for client/specific territories• Oversee, measure, and validate the delivery and quality of provided training• Track the effectiveness of training interventions through various assessment tools• Collaborate with internal and/or external stakeholders to optimize sales processes andsystems to achieve a superior customer experience• Maintain a high level of communication with internal stakeholders to ensure strategicclient relationship is fostered and developed• Maintain high level of knowledge and understanding about the client, customerinteraction, and evolving business environment for relevant training content creationand/or delivery• Help create a culture of continuous learning where individuals take responsibility for theirown development, competence, and performanceCandidate profile:<ul><li>Bachelor’s degree or equivalent experience preferred</li><li>3+ years of experience working in a customer service, training, or sales capacity preferred</li><li>At least 9 months experience in Concentrix or 6 months in Concentrix in targeted role</li><li>Subject matter expert and proven leader within peer group</li><li>Prior experience in high volume calling preferred</li><li>Experience working with Salesforce.com or similar CRM strongly preferred</li><li>Strong technical skills in MSOffice</li><li>Proven ability to prioritize concurrent projects and demonstrate project management</li><li>skills</li><li>Ability to communicate and demonstrate various strategies, platforms, and skills to varied</li><li>audience</li><li>Detail-oriented and proficient communication skills</li><li>Willingness to work on site from our office in Athens</li><li>Fluency in English C1</li><li>Italian, Spanish, German, French fluency will be considered an advantage</li></ul>

Sales Trainer with English

Essential Functions/Core Responsibilities&nbsp;<ul><li>Lead, develop, and motivate the team(s) to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction</li><li>Provide accurate weekly, monthly, and quarterly sales forecasting, execute all required customer success motions and ensure data recorded in the CRM is accurate and up to date</li><li>Act as an enabler to remove both internal and external roadblocks and help team to resolve challenges in support of sales opportunities</li><li>Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members</li><li>Analyze data, performance, and customer experience trends to develop and implement strategic sales plays and best practice for client/specific territories</li><li>Stay current on developments in client products/services and within the market and ensure the team is informed on the latest trends and market direction</li><li>Act as a point of escalation for the client and respond in a timely manner to any issues</li><li>Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed</li><li>Effective client management having a clear view on account and how to maximize revenue as well as effectively communicating quarterly objectives to client</li><li>Work closely with client contact on reporting and forecasting</li><li>Ensure team alignment to achieve operating plan targets, sales targets, and client performance targets (CPTs)</li><li>Work with internal functional resources and external partners to develop an effective coaching and training platform, targeted around customer success and revenue retention motions and skills, ensuring on-going development of the team</li><li>Coordinate team incentives and SPIFs (Sales Performance Incentive Fund)</li><li>Ensure high level of professionalism during all interactions with team and client</li><li>Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met</li><li>Collaborate with cross-functional teams and management to optimize sales processes, systems and achieve a superior customer experience</li><li>Lead team to effectively influence buying/renewal process to achieve greater client satisfaction</li></ul>&nbsp;&nbsp;&nbsp;QualificationsRequired Qualifications• Minimum 3 years of proven work experience in a sales leadership role (or similar)• Consistent track record of success with a passion for exceptional customer experience and driving team results• Must be well-versed in High Performance Selling methodologies• Results-driven, analytically proficient, strategically minded with an operational outlook• Excellent people management, leadership, and coaching skills• Strong record of developing and retaining high potential employees• Experience in a fast-paced high-volume sales environment with tight deadlines in a dynamic working environment• Excellent listening and problem-solving skills• Excellent verbal and written communication skills, both internally and externally• Ability to maximize revenue through best practices• Highly organized with the ability to handle multiple priorities• Strong knowledge of Microsoft Office programs• Demonstrated ability to prioritize and multi-task in a time-sensitive environment• Demonstrated ability to make timely and sound decisions; make decisions under conditions of uncertainty or limited data; evaluate short- and long-term consequences• Execute high level of independent judgement and critical thinking• Professional and polished demeanorPreferred Qualifications• Bachelor’s degree• Experience working with Salesforce.com or similar CRM preferred

Sales Team Leader - Czech + English Speaker (Relocation Support - Athens)

H Kinsen Hellas βρίσκεται σε συνεχή ανάπτυξη των δραστηριοτήτων της. Αυτή την περίοδο, αναζητούμε υποψήφιο, με ζήλο και διάθεση για εξέλιξη που επιθυμεί να γίνει μέρος της ομάδας του&nbsp;Rent&nbsp;a&nbsp;Car&nbsp;αναλαμβάνοντας τα καθήκοντα του&nbsp;Rental&nbsp;Agent.&nbsp;Μια μέρα στη δουλειάΟι κύριες αρμοδιότητες σου θα είναι:<ul><li>Υποδοχή και εξυπηρέτηση πελατών</li><li>Προετοιμασία ενοικιαστηρίου συμβολαίου και συλλογή των απαραίτητων εγγράφων</li><li>Υλοποίηση της διαδικασίας επιστροφής των οχημάτων</li><li>Προσέλκυση νέου πελατολογείου&nbsp;</li><li>Διαχείριση τυχόν παραπόνων ή προβλημάτων&nbsp;των πελατών.</li><li>Διαχείριση ταμείου</li></ul>&nbsp;Είσαι αυτό που ψάχνουμε;Θα είσαι ο τέλειος συνδυασμός αν έχεις:<ul><li>Προϋπηρεσία&nbsp;σε αντίστοιχη θέση&nbsp;θα θεωρείται προσόν</li><li>Πελατοκεντρική αντίληψη</li><li>Άριστες&nbsp;οργανωτικές, επικοινωνιακές&nbsp;και διαπροσωπικές δεξιότητες</li><li>Γνώση Η/Υ</li><li>Γνώση της αγγλικής γλώσσας</li><li>Άδεια&nbsp;οδήγησης Ι.Χ.</li></ul>&nbsp;Τι σου προσφέρουμε εμείςΠέρα από το συνεχές εξελισσόμενο εργασιακό περιβάλλον, προσφέρουμε:💸Ανταγωνιστικό πακέτο αποδοχών και πρόγραμμα μπόνους βάσει απόδοσης.👩‍⚕️ Ομαδικό πρόγραμμα ασφάλειας ζωής &amp; υγείας για εσάς και την οικογένειά σας.⭐ Συνεχής εκπαίδευση, επαγγελματική εξέλιξη, ευκαιρίες κινητικότητας μέσα στον οργανισμό, συμμετοχή σε συνέδρια, απεριόριστη πρόσβαση σε online εκπαιδευτικό υλικό.🌱 Πρόγραμμα bonus σύστασης εργαζομένων ή προϊόντων και υπηρεσιών του ομίλου, τακτικές δραστηριότητες ευεξίας, ESG και εθελοντισμού.🎉Οικονομική υποστήριξη των εργαζομένων σε σημαντικές στιγμές τους όπως οι σπουδές, ο γάμος και ο ερχομός ενός νέου μέλους στην οικογένεια.🏃‍♀️ Ποικίλες εταιρικές δραστηριότητες και προνόμια για εσάς και την οικογένειά σας.&nbsp;&nbsp;Ένα εργασιακό περιβάλλον χωρίς διακρίσειςΣτην Kinsen Hellas, δεσμευόμαστε να αγκαλιάζουμε τη διαφορετικότητα, να ενδυναμώνουμε τη μοναδικότητα και να αποτρέπουμε τις διακρίσεις. Είμαστε υπερήφανοι που η&nbsp;Kinsen Hellas εκπροσωπείται από ανθρώπους με διαφορετικό υπόβαθρο και προσανατολισμό, εξασφαλίζοντας ίσες ευκαιρίες, μεταχείριση και προσοχή σε όλους τους υποψηφίους. Δεσμευόμαστε να παρέχουμε ίση απασχόληση και μεταχείριση γιατί η ομάδα μας δεν κοιτάζει Φύλο, Ηλικία, Φυλή/Χρώμα, Αναπηρία/Χρόνια πάθηση, Εθνότητα/Καταγωγή, Σεξουαλικό προσανατολισμό, Θρησκεία. Προσφέρουμε σε όλους τους ανθρώπους μας, ίσες ευκαιρίες για να εξελιχθούν, για να πάρουν πρωτοβουλίες, να μάθουν περισσότερα, να ξεπεράσουν τον εαυτό τους!&nbsp;#WeDriveYourDreams&nbsp;&nbsp;*Παρακαλείστε να σημειώσετε ότι λόγω του μεγάλου όγκου των αιτήσεων που λαμβάνουμε, θα επικοινωνήσουμε μόνο με τους υποψηφίους των οποίων το προφίλ αντιστοιχεί στις απαιτήσεις της θέσης εργασίας που αναφέρονται παραπάνω.&nbsp;Όλες οι αιτήσεις παραμένουν απολύτως εμπιστευτικές.&nbsp;&nbsp;

Europcar Rental Agent in Athens Airport

H Kinsen Hellas βρίσκεται σε συνεχή ανάπτυξη των δραστηριοτήτων της. Αυτή την περίοδο, αναζητούμε υποψήφιο, με ζήλο και διάθεση για εξέλιξη που επιθυμεί να γίνει μέρος της ομάδας του&nbsp;Rent&nbsp;a&nbsp;Car&nbsp;αναλαμβάνοντας τα καθήκοντα του&nbsp;Rental&nbsp;Agent.&nbsp;Μια μέρα στη δουλειάΟι κύριες αρμοδιότητες σου θα είναι:<ul><li>Υποδοχή και εξυπηρέτηση πελατών</li><li>Προετοιμασία ενοικιαστηρίου συμβολαίου και συλλογή των απαραίτητων εγγράφων</li><li>Υλοποίηση της διαδικασίας επιστροφής των οχημάτων</li><li>Προσέλκυση νέου πελατολογείου&nbsp;</li><li>Διαχείριση τυχόν παραπόνων ή προβλημάτων&nbsp;των πελατών.</li><li>Διαχείριση ταμείου</li></ul>&nbsp;Είσαι αυτό που ψάχνουμε;Θα είναι ο τέλειος συνδυασμός αν έχεις:<ul><li>Προϋπηρεσία&nbsp;σε αντίστοιχη θέση&nbsp;θα θεωρείται προσόν</li><li>Πελατοκεντρική αντίληψη</li><li>Άριστες&nbsp;οργανωτικές, επικοινωνιακές&nbsp;και διαπροσωπικές δεξιότητες</li><li>Γνώση Η/Υ</li><li>Γνώση της αγγλικής γλώσσας</li><li>Άδεια&nbsp;οδήγησης Ι.Χ.</li></ul>&nbsp;Τι σου προσφέρουμε εμείςΠέρα από το συνεχές εξελισσόμενο εργασιακό περιβάλλον, προσφέρουμε:💸Ανταγωνιστικό πακέτο αποδοχών και πρόγραμμα μπόνους βάσει απόδοσης.👩‍⚕️ Ομαδικό πρόγραμμα ασφάλειας ζωής &amp; υγείας για εσάς και την οικογένειά σας.⭐ Συνεχής εκπαίδευση, επαγγελματική εξέλιξη, ευκαιρίες κινητικότητας μέσα στον οργανισμό, συμμετοχή σε συνέδρια, απεριόριστη πρόσβαση σε online εκπαιδευτικό υλικό.🌱 Πρόγραμμα bonus σύστασης εργαζομένων ή προϊόντων και υπηρεσιών του ομίλου, τακτικές δραστηριότητες ευεξίας, ESG και εθελοντισμού.🎉Οικονομική υποστήριξη των εργαζομένων σε σημαντικές στιγμές τους όπως οι σπουδές, ο γάμος και ο ερχομός ενός νέου μέλους στην οικογένεια.🏃‍♀️ Ποικίλες εταιρικές δραστηριότητες και προνόμια για εσάς και την οικογένειά σας.&nbsp;&nbsp;Ένα εργασιακό περιβάλλον χωρίς διακρίσειςΣτην Kinsen Hellas, δεσμευόμαστε να αγκαλιάζουμε τη διαφορετικότητα, να ενδυναμώνουμε τη μοναδικότητα και να αποτρέπουμε τις διακρίσεις. Είμαστε υπερήφανοι που η&nbsp;Kinsen Hellas εκπροσωπείται από ανθρώπους με διαφορετικό υπόβαθρο και προσανατολισμό, εξασφαλίζοντας ίσες ευκαιρίες, μεταχείριση και προσοχή σε όλους τους υποψηφίους. Δεσμευόμαστε να παρέχουμε ίση απασχόληση και μεταχείριση γιατί η ομάδα μας δεν κοιτάζει Φύλο, Ηλικία, Φυλή/Χρώμα, Αναπηρία/Χρόνια πάθηση, Εθνότητα/Καταγωγή, Σεξουαλικό προσανατολισμό, Θρησκεία. Προσφέρουμε σε όλους τους ανθρώπους μας, ίσες ευκαιρίες για να εξελιχθούν, για να πάρουν πρωτοβουλίες, να μάθουν περισσότερα, να ξεπεράσουν τον εαυτό τους!&nbsp;#WeDriveYourDreams&nbsp;&nbsp;*Παρακαλείστε να σημειώσετε ότι λόγω του μεγάλου όγκου των αιτήσεων που λαμβάνουμε, θα επικοινωνήσουμε μόνο με τους υποψηφίους των οποίων το προφίλ αντιστοιχεί στις απαιτήσεις της θέσης εργασίας που αναφέρονται παραπάνω.&nbsp;Όλες οι αιτήσεις παραμένουν απολύτως εμπιστευτικές.

Europcar Rental Agent in Athens City

Essential Functions &amp; Core Responsibilities<ul><li>Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Accountable for achieving individual T&amp;Q performance metrics&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Ensure effective, consistent communication with managers, peers, and other resource groups</li><li>This is a client-facing role, maintaining close communication to ensure alignment on deliverables and expectations. Regularly present results and progress to clients, ensuring transparency and ongoing collaboration.</li><li>May support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aids</li><li>Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation&nbsp;</li><li>Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis&nbsp;</li><li>Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;</li><li>Actively support the Team Leader&nbsp;with quality tasks (evaluations, coaching sessions, calibration sessions) in compliance with CNX T&amp;Q processes, policies and guidelines</li><li>Support the implementation and correct use of global T&amp;Q tools (e.g. PULSE, ALBA, Training AI, SimCX)</li></ul>&nbsp;&nbsp;Candidate Profile• At least 9 months experience within Concentrix or 6 months within the targeted role• Fintech experience would be considered an advantage• Proficient in advanced functionality Microsoft Office• Effective communication skills, both written and verbal (German C1 and English B2 Language)• Demonstrated ability to communicate effectively and professionally with internal and external associates• Ability to multi-task and meet timelines on deliverables• Demonstrated ability to work with and lead a team• Detail and customer service oriented• Willingness to work fully on site from our office in Athens Monday - Friday 9-5/10-6

Training and Quality Specialist with German

Η BFS Group αναζητά call center agents για το τμήμα πωλήσεων για λογαριασμό της Nova. Οι πωλήσεις αφορούν πελάτες που έχουν εκδηλώσει ενδιαφέρον μέσω digital campaigns, Facebook, Google κλπ. Απαραίτητα προσόντα:<ul><li>Ανεπτυγμένη ικανότητα επικοινωνίας &amp; Πελατοκεντρική αντίληψη</li><li>Εμπειρία και ευχέρεια στην τηλεφωνική εξυπηρέτηση</li><li>Άριστη χρήση του προφορικού λόγου</li><li>Άριστες επικοινωνιακές δεξιότητες και ομαδικό πνεύμα εργασίας</li><li>Θέληση για μάθηση, αίσθηση υπευθυνότητας και προσανατολισμό στο αποτέλεσμα</li></ul> Προσφέρονται:<ul><li>Υψηλός σταθερός μισθός αναλόγως προσόντων και extra prim παραγωγικότητας με συνολικές αποδοχές έως και 1.200€</li><li>ΤΑ ΥΨΗΛΟΤΕΡΑ BONUS ΤΗΣ ΑΓΟΡΑΣ</li><li>Full time – Μόνιμη ή μερική απασχόληση</li><li>Άμεση πρόσληψη από την εκπαίδευση</li><li>Ασφάλιση και δωρεάν πρόγραμμα υγείας</li><li>Ένταξη στις εταιρικές παροχές &amp; προνόμια</li><li>Συνεχής εκπαίδευση &amp; καθοδήγηση</li><li>Ευκαιρίες επαγγελματικής ανέλιξης</li><li>Συμμετοχή σε διαγωνισμούς για το επόμενο rising star του ομίλου μας</li><li>Εύκολη πρόσβαση (δίπλα ακριβώς στο μετρό Αγ. Δημήτριος)</li></ul>Στην BFS Group, μια από τις κορυφαίες εταιρείες στον χώρο του Customer Experience Management ,έχεις την ευκαιρία να ξεκινήσεις μια νέα επαγγελματική πορεία ως εκπρόσωπος των μεγαλύτερων εταιρειών στην Ελλάδα. Έλα στην ομάδα μας και κάνε τα όνειρά σου πραγματικότητα!!! Γίνε και εσύ μέλος μιας εταιρείας που προάγει ίσες ευκαιρίες για όλους, με σεβασμό στη διαφορετικότητα, ανεξαρτήτως εθνικότητας, ηλικίας, φύλου και θρησκείας.Σας περιμένουμε με χαρά στην Ομάδα μας!&nbsp;

Διαχείριση Αιτημάτων Leads/Digital Campaigns NOVA

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.DescriptionWe are looking for an enthusiastic Team Leader for one of our clients. Join our team of #GameChangers in Athens and bring out your communication skills in German.Why join usAre you passionate about delivering a unique customer experience and have a natural drive to help people? Then join our fun-loving, multicultural team of #GameChangers at Concentrix Greece and use your communication skills in German.What we offer:<ul><li>Indefinite contract</li><li>Competitive remuneration package (14 Salaries/year)</li><li>Achievable monthly performance bonus</li><li>Daily meal voucher in Up Hellas Mastercard</li><li>Private health insurance + Dental Care</li><li>Opportunities for international Career through Concentrix International Mobility program</li><li>Employee events</li><li>Free gym, well-being activities, and a rooftop cinema with Acropolis views</li></ul>What you’ll be doing:Essential Functions/Core Responsibilities<ul><li>Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements.</li><li>Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly.</li><li>Identify performance-related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment.</li><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations.</li><li>This is a client-facing role, maintaining close communication to ensure alignment on deliverables and expectations.</li><li>Regularly present results and progress to clients, ensuring transparency and ongoing collaboration.</li><li>Communicate expectations to employees and provide timely updates.</li><li>Provide subject matter expertise in handling escalated customer calls as needed.</li><li>Conduct team meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities.</li><li>Stay current on internal work processes, policies, and procedures. Attend required manager development training.</li><li>Promote the Concentrix values through both behavior and attitude, including being an advocate for team members.</li></ul>Candidate Profile<ul><li>Team Leader experience is required.</li><li>BPO or contact center experience is an advantage.</li><li>Fintech experience would be considered an advantage.</li><li>Highly motivated individual with skills to develop and coach team members to achieve performance expectations.</li><li>Work well under pressure and follow through on items to completion.</li><li>Strong communication skills, both written and verbal.</li><li>Ability to lead a team in multi-tasking, prioritization, and meeting timelines on deliverables.</li><li>Ability to mentor, coach, and provide direction to a team of employees.</li><li>Willingness to work a flexible schedule.</li><li>German (C1) and English (B2) proficiency.</li></ul>

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