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We are looking for a highly organized and detail-oriented Back Office Administrator – Customs Clearance to join our team. In this role, you will be responsible for handling the customs clearance process for international partnerships, ensuring compliance with local and international regulations. You will work closely with customs authorities, logistics providers, and internal teams to facilitate the smooth clearance and timely delivery of shipments.&nbsp;Key Responsibilities:&nbsp;<ul><li>Process and manage customs clearance documentation for international shipments.&nbsp;</li><li>Ensure compliance with customs laws, regulations, and company policies.&nbsp;</li><li>Communicate with customs authorities and relevant stakeholders to resolve any clearance issues.&nbsp;</li><li>Monitor shipments and update relevant systems to track their status.&nbsp;</li><li>Coordinate with international partners to provide necessary information and documentation.&nbsp;</li><li>Maintain accurate records of all customs-related transactions and documentation.&nbsp;</li><li>Assist in resolving disputes or delays related to customs clearance.&nbsp;</li><li>Provide support to the logistics and customer service teams regarding customs queries.&nbsp;</li><li>Identify and implement process improvements to optimize clearance efficiency.&nbsp;</li></ul>Qualifications and Skills:&nbsp;<ul><li>Previous experience in customs clearance, logistics, or a similar back-office role.&nbsp;</li><li>Knowledge of customs procedures, tariffs, and regulations related to international shipments.&nbsp;</li><li>Strong organizational and administrative skills with keen attention to detail.&nbsp;</li><li>Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and relevant customs software.&nbsp;</li><li>Excellent communication skills, both written and verbal.&nbsp;</li><li>Ability to work independently and as part of a team in a fast-paced environment.&nbsp;</li><li>Problem-solving skills and the ability to handle unexpected challenges in the clearance process.&nbsp;</li><li>Experience in working with international clients or accounts is a plus.&nbsp;</li></ul>&nbsp;

Back Office Administrator – Customs Clearance

SingularLogic, a Space Hellas Group member and a Certified Great Place to Work®&nbsp; 2025, is a leading provider of Enterprise Software and Digital Integrated Solutions &amp; Services for large organizations in both the private and public sectors.The opportunityWe are looking for a motivated and Εxperienced&nbsp;SAP MM Professional&nbsp;to join our dynamic SAP team and lead the engagement effort of providing high-quality and value-adding consulting solutions for our customers, in the Public &amp; Private Sector. You will oversee end-to-end project lifecycles at different stages - from problem definition to diagnosis to solution design, development and deployment, applying SAP best practices in the MM area including S/4HANA.Main ResponsibilitiesTeam Leadership<ul><li>Guide and support the SAP MM team to enhance productivity, collaboration, and technical expertise.</li><li>Manage resource allocation, recruitment support, and performance development activities.</li><li>Provide mentorship and ensure consistent application of best practices.</li></ul>Service Delivery<ul><li>Lead customer projects within your area of expertise, ensuring quality outcomes and timely delivery.</li><li>Design and implement SAP MM solutions that align with business objectives.</li><li>Oversee team deliverables and support consultants across project phases.</li></ul>Technical &amp; Methodological Excellence<ul><li>Stay current with SAP technologies, Cloud innovations, and modern development frameworks.</li><li>Promote continuous improvement and adoption of efficient delivery methodologies.</li></ul>Customer Engagement<ul><li>Act as a trusted advisor by leading workshops, analyzing requirements, and proposing effective solutions.</li><li>Represent the SAP team in client discussions and ensure alignment with strategic goals.</li></ul>Requirements<ul><li>University Degree in Computer Science, Information Systems, or Business Operations related fields, such as Business Administration, Financials &amp; Supply Chain</li><li>10+ years of experience, as a Senior MM Consultant and/or SAP Consulting Manager/Team Leader, in the SAP Consulting business</li><li>Hands on, technical expertise in SAP Material Management</li><li>Highly proficient in MS Office Suite (Word, Outlook, Microsoft Project, PowerPoint and Excel) and other team collaboration tools</li><li>Willingness to travel for client meetings and projects as required, in Greece and abroad</li></ul>Nice to have:<ul><li>Multiple Industry exposure (e.g. Retail, Banking, Insurance, FMCG, Manufacturing etc)</li><li>Professional certifications (Project Management methodologies, ITIL, SAP certifications etc)</li></ul>Soft Skills<ul><li>Excellent communication and interpersonal skills, customer-centric mindset</li><li>Excellent verbal, written and presentational skills in both Greek and English; other languages will be considered a plus</li><li>Team player with ability to work effectively in multi-task environment under tight deadlines</li><li>Team Management skills</li><li>Fan of well-structured and disciplined way of work</li></ul>We offer<ul><li>Attractive remuneration package (depending on experience)</li><li>Personal Development &amp; Training program</li><li>Laptop and relevant equipment</li><li>Private health insurance</li><li>Friendly working environment</li><li>Work/life balance</li><li>Hybrid work&nbsp;model</li></ul>All applications will be treated with strict confidentiality

Senior SAP MM Consultant

Are you a Counter Manager in fast moving sector with strong retail &amp; people leadership skills and a proven track record? Are you ready to work with the fastest growing cosmetics brand in the world?&nbsp;If YES is the answer, these will be some key milestones of your day-to-day “working life”:&nbsp;The Counter Manager will be based in NYX PM Counter, and shall be employed on a full time basis. The most important goal of the Counter Manager is to motivate and inspire the entire team to achieve the store productivity goals! The role’s most fascinating part is described below:&nbsp;<ul><li>Assumes overall responsibility of the counter.</li><li>Demonstrates desired behaviors for staff including a passion for beauty and self-expression, driving sales, handling difficult and/or complicated sales, cash management, inventory control and follow up with customers.</li><li>Ensure company standards are met for store and associate appearance at all times. Enforces all company policies and procedures, including health, safety, and security.</li><li>Plans, coordinates, and executes all merchandising direction, campaigns, and sales promotions.</li><li>Prioritizes, plans, and adjusts schedules as necessary to maximize sales: is responsible for the staff planning.</li><li>Hires to the needs of the business, actively helping the Area Sales Manager to recruit to ensure open positions are filled quickly.</li><li>Coaches team in the moment, providing consistent and constructive feedback. Manages and assesses staff performance through consistent feedback, coaching, development plans, and performance appraisals.&nbsp;</li><li>Ensures staff is trained and knowledgeable in beauty, product, customer service, merchandising and operations: Counter Manager is in charge of the training of team.</li><li>Regularly communicates with Area Sales Manager to discuss strengths, opportunities, and trends in business.</li><li>Identifies opportunities to drive traffic into the store through community and/or industry events.</li><li>Creates customer loyalty and creates and maintains relationships with community</li><li>Participate cross functionally with the company’s plans and programs as a strategic partner, with a perspective of the impact on people.</li><li>Builds the necessary network with makeup schools and other professionals, in order to build the pro community in the local area.</li><li>Follows local events and identifies opportunities for collaboration.&nbsp;&nbsp;</li></ul>&nbsp;&nbsp;WE ARE LOOKING FOR:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;3-5 years of professional experience in the management of a retail store, preferably with a heavy customer traffic·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;A proven people management and leadership track record·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;A first degree in management or in a related area of study would be an asset!·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Excellent use of MS Word and Excel·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;The excellent command of the English language is a must·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;A strategic line of thought and a solid business understanding·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proven ability to solve independently moderate to complex issues that may come up·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Flexible and showing initiative with a minimum guidance·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Excellent planning and organizational skills·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Passion for beauty!&nbsp;

NYX PM Counter Manager

We’re looking for an experienced, execution-driven Operations Excellence Director to own the end-to-end excellence agenda for Service Operations. You will set the multi-year roadmap and lead cross-functional execution across cost &amp; policy governance (refunds/compensation), fraud strategy, process and automation, experience analytics, data infrastructure &amp; insights, and workforce/BPO partnership strategy—improving customer/vendor/rider experience while protecting unit economics and reducing operational risk.What you’ll be doing Business Processes &amp; Automations<ul><li>Own Service Ops process excellence: end-to-end SOPs, escalation frameworks, quality loops, and process documentation standards.</li><li>Manage the tools, systems, and integrations used by Service Ops, ensuring they are effective, scalable, and reliable.</li><li>Own Help Center flows and self-serve process optimization in partnership with Product/UX/Content.</li><li>Lead automation initiatives (workflow, routing, templates/macros, AI/assist tooling where relevant) with clear ROI.</li></ul>Experience Analytics<ul><li>Lead analysis of user, vendor, and rider experience, identifying pain points and translating insights into prioritized initiatives.</li><li>Drive cross-functional programs (Ops, Product, Commercial, CX, Logistics) to improve experience and reduce contacts.</li><li>Build a clear voice-of-customer / voice-of-operations mechanism (themes, root causes, decision logs).</li></ul>Fraud Management<ul><li>Own and continuously optimize compensation and refund policies, including governance, thresholds, approvals, and auditability.</li><li>Manage the Service Ops P&amp;L levers linked to refunds/compensation (e.g., incidence reduction, partner chargebacks/recoveries, adherence gaps).</li><li>Define and execute the fraud strategy: detect, prevent, investigate, and close policy/tool gaps that enable abuse.</li><li>Partner closely with Legal, Risk, Finance, Product, and Ops to ensure policies are fair, compliant, and economically sound.</li></ul>Service Operations Data &amp; Analytics<ul><li>Own the Service Ops data infrastructure and reporting layer: dashboards, pipelines, metric definitions, and business logic governance.</li><li>Ensure data is trusted and usable (single source of truth, consistent KPIs, strong QA and documentation).</li><li>Provide insights and decision support for Service Ops leadership, including forecasting inputs, efficiency deep-dives, and performance narratives.</li></ul>Workforce &amp; BPO Partnerships Strategy<ul><li>Own the in-house vs BPO split strategy and the operating model behind it.</li><li>Lead BPO vendor performance management, contract renewals, pricing negotiations, onboarding of new vendors (incl. procurement process), and regular BPO business reviews.</li><li>Ensure BPOs operate as a seamless extension of in-house teams (SOPs, quality standards, coaching, governance, escalation, knowledge management).</li></ul>Leadership &amp; people management<ul><li>Lead multiple teams through managers, building a high-performing culture with strong accountability.</li><li>Set clear priorities, operating rhythms (QBRs/MBRs), and performance standards across all sub-pillars.</li><li>Develop talent: succession planning, capability building (analytics, process excellence, vendor management, fraud/risk), and strong stakeholder presence.</li></ul> What you need to be successful <ul><li>10+ years in Operations Excellence / Service Operations / Process Excellence / Strategy &amp; Ops (high-volume environments preferred).</li><li>Proven ownership of cost levers: refunds/compensation governance, leakage reduction, productivity, savings delivery.</li><li>Strong process excellence toolkit: SOP governance, process redesign, continuous improvement methods.</li><li>Tooling &amp; automation: systems ownership, integrations, Help Center/self-serve optimization.</li><li>Data &amp; analytics fluency: KPI design, dashboard requirements, metric governance, data quality.</li><li>BPO/vendor management: pricing/commercials, SLAs, QBRs, onboarding, negotiations.</li><li>Strong Microsoft Office skills (Excel, PowerPoint, Outlook).</li><li>Exceptional communication (written, verbal, presentations).</li><li>Strategic prioritization and structured problem-solving; strong judgment and ownership.</li><li>Senior stakeholder influence and cross-functional leadership.</li><li>People leadership: coaching, accountability, talent development.</li><li>Comfort with ambiguity and fast-paced, scaling environments; collaborative and hands-on.</li></ul>Nice to have<ul><li>Project Management certification, such as Prince PMI 2.</li><li>Fraud/risk program exposure in a digital marketplace environment.</li><li>Experience with Help Center / self-serve strategy and contact-deflection programs.</li><li>Familiarity with modern CX tooling ecosystems (CRM/ticketing, QA, knowledge base, workforce tools, BI stack).</li></ul>

Operations Excellence Director

Key activities and responsibilities of this role include:<ul><li>Serving as the main point of contact for clients, building and maintaining strong relationships with internal and external stakeholders</li><li>Understanding client needs and objectives, providing exceptional customer service, and developing &amp; executing meaningful communication plans</li><li>Developing and executing omnichannel communication strategies and campaigns, setting clear campaign objectives, and tracking performance</li><li>Preparing high-quality communication content (messaging, press releases, native articles, interviews, statements, letters etc.) to achieve set targets</li><li>Building and maintaining relationships with internal and external stakeholders, including key media, editors, KOL’s, MPs &amp; local governance and other industry members</li><li>Representing the agency on key PR issues, articulating the organization’s viewpoints and strategies in response to emerging trends and challenges</li><li>Leading initiatives to build relationships with journalists, gaining a deep understanding of the media landscape and developing robust media connections,</li><li>Ensuring regular updates to media lists, promptly notifying the agency of media changes, creating customized media lists for client content, and maintaining accurate master client media lists</li><li>Staying up to date on industry trends and competitor activities</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s degree in public relations, communications, business administration, marketing or related field; a Masters’ degree is considered a plus</li><li>2-3 years&nbsp;of experience in Corporate PR, Communications, and/or Account Management at a&nbsp;PR&nbsp;agency</li><li>Proven experience &amp; good grasp in the public sector will be a plus</li><li>Proficient in the Microsoft Office Suite</li><li>Fluent in English and Greek (both written and verbal)</li></ul>Core competencies of a successful candidate:<ul><li>Showing ownership and accountability, by efficiently managing and delivering on multiple projects concurrently</li><li>Navigating swiftly through fast-paced environments, cultivating a proactive mindset coupled with contemporary business acumen and result-oriented solutions</li><li>Showcasing exceptional interpersonal &amp; communication skills</li><li>Exhibiting a recent and fervent commitment to outcomes</li><li>Showcasing a hands-on and practical approach to tasks</li><li>Possessing a contemporary and multifaceted skill set with expertise in team building and modern project management methodologies</li><li>Demonstrating a compelling commitment to advancing the business and enriching the value of services within the organization</li></ul>The company offers:<ul><li>Hybrid working model</li><li>Private health insurance</li><li>Friendly and dynamic working environment</li><li>Regular team bonding events and activities</li><li>Ongoing hard and soft skills trainings, mentorship and professional development activities</li><li>Traveling opportunities</li></ul>

Account Manager int-0164

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As an&nbsp;English - Customer Service Representative in support of The Home Depot (shift of 3pm - 11pm to start)&nbsp;working&nbsp;onsite&nbsp;in our brand new facilities in Athens, Greece, you’ll be a part of bringing humanity to business. #experienceTTECWhat You’ll be DoingDo you have a passion for helping others and giving them peace of mind? You’ll work to resolve the customers’ inquiries, whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile. You’ll be the difference between their customer experience being just average or exceptional, facilitating effortless resolution.During a Typical Day, You’ll<ul><li>Answer incoming calls from U.S.-based customers for the largest home improvement retailer in the United States</li><li>Provide accurate, valid, and complete information by using the right tools, methods, and processes</li><li>Some upselling of products or services to existing customers may be required</li></ul>What You Bring to the Role<ul><li>Fluent in English (B2 level)</li><li>Previous customer service experience recommended</li><li>High school diploma or equivalent</li><li>Proficiency in using computer systems and software applications</li><li>Professionalism, positivity, and a supportive attitude while being eager to learn new skills and processes</li><li>Ability to support and work regular overnight shifts</li></ul>What You Can Expect<ul><li>Competitive compensation package with a monthly base salary performance bonus opportunities</li><li>A shift that fits with your fun living lifestyle from 3pm - 11pm to start, schedules may change in September</li><li>And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives</li><li>Knowledgeable, encouraging, supporting and present leadership</li><li>An inclusive culture and community minded organization where giving back is encouraged</li><li>Career growth and lots of learning opportunities for aspiring minds</li><li>25 days annual leave per year </li></ul>A Bit More About Your RoleWe’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible during each and every call. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. If you're a night owl, this is the perfect opportunity to make a real impact to the American market. You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.

English - Customer Service Representative in support of The Home Depot (Evening Full Time Hours)

We are looking for a B2B CRM Campaign Manager to join the Group’s B2B CRM &amp; Channel Management Hub&nbsp;Key Responsibilities·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Design, develop and implement CRM campaigns in order to maximize success &amp; conversion rates for B2B Customers·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Perform data analytics using internal &amp; external data in order to extract meaningful insights and capure customers’ maximum potentiality·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Compile and distribute up-to-date reporting on ongoing and completed campaigns measuring all relevant KPIs·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Create and execute end2end campaigns for all channels serving B2B Customers (ex. Direct, Indirect, digital etc) supporting the go to market plan of our value propositions·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Co-develop new campaign capabilities and functionalities to improve campaign effectiveness and efficiency·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Conduct testing, review and analysis of CRM activities to ensure optimal results&nbsp;Requirements<ul><li>Bachelor Degree in Marketing, Business Administration, Mathematics,</li><li>&nbsp;Computer Science or Engineering</li><li>&nbsp;A Master’s degree in Analytics, Statistics or related fields will be considered a plus</li><li>&nbsp;2+ years experience in CRM Campaigns</li><li>&nbsp;Knowledge and proven experience in the use of analytics / data mining tools and methodologies</li><li>Experience in large-scale enterprise application, data management and CRM campaign management projects (e.g., CRM, Billing, ERP, Data Warehouse etc.) will be considered a plus</li><li>Thorough understanding of project management fundamentals (Agile Project Management, Scrum Master experience will be considered a plus)</li><li>&nbsp;Fluency in English (Proficiency)</li><li>&nbsp;</li></ul>To be successful as a CRM Campaign Manager you need the following:&nbsp;• Problem-solving, organizational and team working skills, proactiveness and 'can do' attitude• Effective prioritization whilst managing multiple projects at the same period• Outstanding leadership, organizational, and time management skills• A flexible, multitasking, detail-oriented and positive professionalism• Strong work ethic and team spirit• High degree of professionalism and strong interpersonal (verbal and written) communication skills&nbsp;What we offerAt OTE Group, we recognize and reward every effort without discrimination, through a wide range of benefits and programs for our people:&nbsp;Your benefits<ul><li>Competitive remuneration package</li><li>Company Mobile &amp; Device Subsidies</li><li>Fixed telephony, Internet &amp; COSMOTE TV Packages</li><li>Modern working environment, working laptop only</li></ul>&nbsp;Your balance<ul><li>Flexible working arrangements</li></ul>&nbsp;Your wellness<ul><li>Health, safety &amp; wellness programs: Exercise &amp; Wellness Platform “The Coach”</li><li>Wellness and sports activities, dietician appointments, medical check-ups, etc.</li><li>OTE Group psychological support service</li></ul>&nbsp;Your developmentWe foster an empowering culture, encouraging our people to seize every opportunity to learn with the goal to achieve personal development, through:<ul><li>Unlimited access to digital learning platforms Percipio &amp; Coursera</li><li>Various f2f custom made learning academies</li><li>Talent &amp; rotation programs</li></ul>&nbsp;Your On-boarding<ul><li>Virtual new hire pre-boarding &amp; onboarding program</li><li>A buddy to support you in the first months working with us &nbsp;</li></ul>

B2B_CRM Campaign Manager

We are looking for an experienced and highly organized&nbsp;Back Office Supervisor&nbsp;to lead our back-office operations with a focus on customs procedures and documentation. This role is essential in ensuring compliance, efficiency, and smooth communication across internal and external stakeholders. The successful candidate will supervise a team of specialists and contribute to the continuous improvement of administrative logistics processes.Key Responsibilities●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Supervise and coordinate the team of back-office specialists, ensuring task allocation and performance monitoring.●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Maintain accurate and up-to-date records of all customs-related transactions and documentation.●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Assist in resolving disputes or delays related to customs clearance, collaborating with customs brokers and relevant authorities.●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Provide ongoing support to the logistics and customer service teams regarding customs-related queries.●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Identify inefficiencies and implement process improvements to optimize customs clearance procedures.●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ensure proper use of customs software and adherence to relevant procedures and deadlines.●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Communicate effectively with both internal teams and international partners.Qualifications●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;At least 2&nbsp;-3 years experience in a back-office, logistics, or supply chain role, with at least 1-2 years in a supervisory or coordination position.●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Solid knowledge of customs clearance processes and related documentation.●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and relevant customs or ERP software.●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong leadership, organizational, and problem-solving skills.●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Excellent communication skills, both written and verbal, in&nbsp;Greek and English.●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to manage multiple priorities and meet deadlines in a fast-paced environment.&nbsp;

Back Office Supervisor

In this role, you will be responsible for managing and overseeing the process of orders for both Retail and E-commerce departments of Pet City Group. By managing orders through the WMS system and monitoring their progress, you will help guaranteeing accurate and timely fulfillmentof pet parents’ orders. Your ability to group and rout orders, verify completed picking, create external customer orders and resolve any issues, during the picking process, will be essential to delivering an excellent customer experience for our beloved pets and their parents. Your strong organizational skills, team-oriented mindset and passion for pets will be key to succeed in this role!Key Responsibilities<ul><li>Order management through the WMS system (Retail &amp; E-commerce)</li></ul><ul><li>Order grouping &amp; routing</li></ul><ul><li>Verification of completed picking for customer orders</li></ul><ul><li>Create orders for external customers</li></ul><ul><li>Resolution of any issues that may arise during picking</li></ul><ul><li>Monitoring the correct workflow of orders through the Magento platform</li></ul>Requirements<ul><li>1-3 years of proven experience in a similar position (e.g., Procurement, Supply Chain, or Category Assistant).</li><li>Familiarity with ERP and WMS systems (e.g., Business Central, Aberon, or similar).</li></ul><ul><li>Strong knowledge of MS Excel, Outlook and Power Point.</li></ul><ul><li>Good communication skills and a team-oriented mindset</li></ul><ul><li>Problem-solving skills</li></ul>What we offer💶 Competitive compensation package🎓 Opportunities to learn and grow within a dynamic and fast-growing company🤝 Friendly and collaborative working environment💊 Special prices and discounts on healthcare, well-being, and insurance packages through our network of partners🏷️ Employee discounts on our products and services💼 Your professional and personal success is our commitment!

Back Order Processing Associate

The American College of Greece is seeking a Specialist – International and Immigration Services to provide administrative and student-facing support to the International Student Services Office. The successful candidate will play a key role in supporting international and study abroad students throughout the visa, residence permit, and integration process, contributing to a positive and inclusive student experience.Job Responsibilities:<ul><li>Provide administrative support to the International Student Services Office in all matters related to visas, residence permits, back-office operations, and student communication, ensuring timely and accurate service.</li><li>Communicate with international students prior to their arrival in Greece and prepare visa support letters.</li><li>Support degree-seeking international students through one-on-one meetings, presentations, and email communication to ensure full and timely understanding of visa and residence permit processes.</li><li>Coordinate with the Business Affairs Office for the preparation of documents required for residence permits (e.g., tax number, health insurance).</li><li>Follow up with students during the residence permit process regarding pending documentation, biometric appointments, and related requirements.</li><li>Provide support to international and study abroad students in relation to international program services, activities, and excursions, ensuring their full participation and smooth integration into the ACG community.</li><li>Participate in events and excursions organized for international and study abroad students.</li><li>Perform all other tasks assigned by the supervisor.</li></ul>Required Qualifications:<ul><li>Bachelor’s Degree</li><li>1–2 years of professional experience in sales, customer care, or student-facing roles.</li><li>Excellent written and verbal communication skills in English and Greek.</li><li>Strong PC skills (MS Word, Excel, PowerPoint).</li><li>Knowledge of data gathering and reporting.</li></ul>Required Skills:<ul><li>Strong customer service orientation.</li><li>Effective interpersonal and presentation skills.</li><li>High attention to detail.</li><li>Demonstrated discretion and ability to handle confidential and sensitive information.</li><li>Strong teamwork and collaboration skills.</li><li>Excellent organizational skills with the ability to multitask and prioritize effectively.</li><li>Strong time management skills.</li><li>Ability to adapt and work effectively in culturally and ethnically diverse environments.</li></ul>Other requirements:<ul><li>Ability to travel and to work flexible hours as required to support departmental needs.</li></ul>

Specialist – International and Immigration Services

The VAS Assurance Associate Engineer is responsible for providing 1st level support and troubleshooting for Value-Added Services (VAS) within the mobile domain, as well as for the Prepay platform. This role focuses on resolving technical and commercial trouble tickets while maintaining an in-depth understanding of the services delivered to Vodafone customers.&nbsp;The successful candidate will proactively escalate and manage issues that may impact service performance, ensuring their availability, stability, and quality. This position requires strong technical coordination and effective communication with internal teams, Customer Operations and Experience units, roaming partners, and third-party service providers. &nbsp;&nbsp;More specifically you will:&nbsp;<ul><li>Troubleshoot technical and commercial customer complaints within the defined scope areas.&nbsp;</li><li>Handle incidents by acting as the Service Desk for network-related issues.&nbsp;</li><li>Perform daily operational activities related to the provisioning of prepaid and value-added services (VAS).&nbsp;</li><li>Execute and monitor work orders to ensure timely and accurate completion.&nbsp;</li><li>Contribute to the development, enhancement, and smooth operation of mobile services.&nbsp;</li><li>Prepare and deliver reports to support operational transparency and continuous improvement.&nbsp;</li></ul>Who you are<ul><li>Self-motivation, strong analytical and problem-solving abilities, and an innovative mindset.&nbsp;</li><li>Ability to prioritize tasks, meet deadlines under pressure, and actively contribute to a collaborative team culture.&nbsp;</li><li>At least 1 year of experience in telecommunications or computer systems (preferred).&nbsp;</li><li>Bachelor’s degree or equivalent qualification in Telecommunications, Electronic Engineering, Physics, or Computer Science.&nbsp;</li><li>Excellent command of the English language, both written and verbal.&nbsp;</li><li>Proficiency with the Microsoft Office suite.&nbsp;</li><li>Fundamental understanding and practical experience with network technologies such as GSM, SS7, LTE, and 5G.&nbsp;</li><li>Familiarity with programming or scripting languages, including VBA, Shell scripting, etc.&nbsp;</li><li>Experience with CRM systems &amp; LLM-based scripting is nice to have</li></ul>Not a perfect fit?Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.What's in it for you<ul><li>Competitive pay, bonus &amp; remuneration package&nbsp;</li><li>Private Health &amp; Medical Insurance &nbsp;</li><li>Hybrid way of working: a blend of 60% remote and 40% office-based working, including the option to work up to 20 days from abroad&nbsp;</li><li>Unlimited connectivity with our mobile, landline and Vodafone TV services – Experience first what our customers love&nbsp;</li><li>Unlimited access to learning resources and trainings&nbsp;</li><li>Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service &nbsp;</li><li>Remote work equipment to help you create a comfortable, ergonomic workspace at home &nbsp;</li><li>Spirit of Vodafone days: dedicated time to pause, develop new skills and connect with our teams, values and services&nbsp;</li><li>Extra days off: Vodafone Day, Family Day, Volunteering Day &nbsp;</li><li>Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking&nbsp;</li><li>Special employee offers and discounts&nbsp;</li></ul>

VAS Assurance Associate Engineer

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.This Position reports to:EL Product Marketing Manager &nbsp;For our Marketing, Sales and Product Management team (Electrical Vehicle Chargers), understanding the full potential of our technology and the trends in our markets is highly rewarding. In addition, helping customers improve efficiency, save resources and reduce emissions gives our work a powerful sense of purpose. You will use your experience and drive to build long-standing customer relationships, identifying effective solutions for customer needs.&nbsp;The work model for the role is: onsite You will be mainly accountable for:<ul><li>Establishing and maintaining effective customer relationships to recognize their needs, promoting their understanding of ABB’s complete product/systems/ services offering, and aligning with them to provide a solution.&nbsp;</li><li>Meeting short-term / long-term sales and revenue goals following team’s KPIs, preparing offers and managing administrative procedures of sales processes (offer tools, invoices, letters of credit, communication with accounting etc.) based on ABB’s state’s guidelines.&nbsp;</li><li>Communicating to the customers about details related to delivery time, payments, and general terms and conditions, in line with ABB’s offering and strategy and supporting cash collection and project management activities, when needed.&nbsp;</li><li>Ensuring efficient marketing activities and communicating value proposition to customers.</li></ul> Our team dynamics:You will join a dynamic, talented and high performing team, where you will be able to thrive. Qualifications for the role:<ul><li>University Degree in Electrical Engineering or equivalent</li><li>Up to 2 years of experience in Sales or Sales Support will be beneficial</li><li>You are at ease communicating in Greek &amp; English language</li><li>Highly adept in MS Office tools (e.g. excel, Outlook). Knowledge of SAP and Salesforce will be considered a plus</li><li>Strong communication and Negotiation skills</li><li>A Collaborative, Customer-oriented approach</li></ul> We also offer our employees the following benefits:<ul><li>Receive attractive remuneration based on your experience and skills</li><li>Additional financial benefits, such as annual bonus and internal share purchase program.</li><li>Private medical plan (including offers for family members)</li><li>Private Pension Plan</li><li>Seize individual development and training opportunities, from job specific to soft skills.</li></ul>

Sales Engineer (EV Chargers)

The role reports to the Retail manager and includes the below responsibilities:<ul><li>Manages operations in the regions/stores for which he/she is in charge and makes proposals for improving the process within the Operations department.</li><li>Organizes work and is responsible for the results of work in his/her team: defines KPIs, delegates tasks to associates, monitors the results of associates, motivates employees, develops knowledge of associates, implements company rules, informs employees about all news at regular monthly meetings and regular visits actions.</li><li>Implements and controls the implementation of the company’s strategy in order to ensure a high level of customer satisfaction in the region for which is he/she in charge.</li><li>In cooperation with retail manager sets and monitors the implementation of action plans in order to improve the work process at the regional level he/she leads.</li><li>Provides constructive feedback to other departments on operational challenges, sales improvement and overall performance improvement (range, stock, promotions, innovations, deliveries) for the region he/she manages.</li><li>He/she is responsible for the implementation of all standard operating procedures in retail stores in order to ensure the execution of all necessary activities and processes&nbsp;</li><li>Implements and controls all standards related to the appearance of the facility in the stores (hygiene, equipment, devices, visual merchandising…).</li><li>He/she is responsible for improving the work of retail stores through improvements in the work process, financial performance indicators and customer relations.</li><li>Plans and controls sales targets and costs for the region in charge in order to achieve the annual business plan.</li><li>Regularly monitors the inventory turnover ratio and makes suggestions to ensure that the values ​​are in line with the defined business plan.</li><li>Ensures and is responsible that the write-off and deficit are in accordance with the values ​​defined by the business plan – the rulebook for the region he leads.</li><li>He/she is responsible for the availability and high level of service that employees in retail stores provide to consumers, in order to attract more consumers and retain existing ones.</li><li>With his/hers work and undertaken activities, he/she improves the experience of buying consumers in stores.</li><li>He/she is responsible for monitoring and managing the schedule of employees in retail stores, their absences, transfers between stores, respecting all legally prescribed elements and informing Retail manager.</li><li>Provides full support, in all segments of work, new and renovated stores. Organizes all activities and all services related to the opening, renovation, and relocation of stores.</li><li>Provides support, trains and is responsible for employee training through referral to appropriate training, monitors improvements in daily work and provides feedback regarding their development&nbsp;</li><li>Monitors and identifies competition activities, accordingly, proposes new activities&nbsp;</li></ul>&nbsp;Key Requirements:<ul><li>A bachelor’s degree in marketing, business, or supply chain management.</li><li>At least 3 years of experience in Regional manager or similar roles</li><li>An excellent grasp retail and cosmetics market.</li><li>Possess great organizational, team leading and interpersonal skills.</li><li>Responsible, analytical, fast reacting and acting, able to work towards a common result for the appointed area.</li><li>Proficient in ERP&nbsp;</li><li>Driving license</li><li>Fluent in English&nbsp;</li></ul>

Regional manager

Packet Core Network is a part of Mobile Network Architecture responsible for providing data services to mobile users/devices. The most popular data service is "Access to Internet". Packet Core Network Engineer is responsible for design, planning, deployment, maintenance, troubleshooting, and optimization of Packet Core Network.What you will do:<ul><li>Analyze, troubleshoot and resolve/escalate problems concerning customer complains as part of 2nd and 3rd level support process.</li><li>Co-ordinate with Vendors the proper handling of Trouble reports within SLAs, for any issue/problem occurs.</li><li>Create and maintain documentation for day2day operation and maintenance as well as Project related activities.</li><li>Implement changes /upgrades through change management process in all EPC elements, ensuring minimal risks regarding the service to the end-customer.&nbsp;</li><li>Engineer in the role will participate in standby scheme providing 2nd level support to relevant systems/platforms in 24x7 basis. Ensure system’s operational continuity in case of emergency incidents.</li></ul>It would be great if you have:<ul><li>University degree related with Telecommunications, IT or similar technical fields.&nbsp;</li><li>Good knowledge of Mobile Core Concepts, EPC, 4/5G architecture &amp; IP Networks</li><li>2 years of experience in a similar position</li><li>Experience in working with Ericsson EPC is strongly preferred.&nbsp;</li><li>Competence in NFV and Telco Cloud will be considered a plus.&nbsp;</li><li>Administration of Linux based systems</li><li>Able to analyze problems and conduct effective fault diagnosis and system recovery.&nbsp;</li><li>Excellent communication, writing and team building skills. Professional approach to responsibilities – ability to take ownership.&nbsp;</li><li>Team player skills, cooperation and work under pressure capabilities are required.&nbsp;</li><li>Excellent inter-personal and communications skills.&nbsp;</li><li>Strong written and oral communication skills in English.</li><li>Curiosity and willingness to learn</li></ul>What you will get<ul><li>Mobile voice and data to talk</li><li>Discounts on Nova Fixed / Mobile / TV for you, friends, family</li><li>Private Insurance program to check up on your health</li><li>Toddlers allowance to daycare your kids</li></ul>

Mobile Data Service Junior Engineer

Lead customer operations’ teams to enhance network optimization and provide architectural and design recommendations based on KPI reporting. Work closely with client’s network operations monitoring departments (NOC, SOC) providing guidelines and instructions for the implementation of best practices regarding ensuring the smooth operation of the network and resolving any issues that may arise during its operation.&nbsp;Main Responsibilities:&nbsp;Network Security Design and Implementation:&nbsp;&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Design and implement Standard Operating Procedures (SOPs) for client network and security solutions.&nbsp;&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure best practices are followed across client projects.&nbsp;&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ascertain that Projects are comprehensively documented according to Corporate policy&nbsp;and customer requirements&nbsp;Customer Support and Operations:&nbsp;&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Lead customer operations on premises&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Lead Daily network operations such as: Health Check, Monitoring and analysis of relevant performance indicators and management of relevant system alerts (Performance Alarm Handling), management of technical problems and their correction (e.g. operation, security), Configuration Changes, reproduction of errors in the lab environment to facilitate the resolution process (if possible), etc.&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Orchestrate escalated Customer Incidents thus ensuring SLAs&nbsp;&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage Service Requests that require implementation&nbsp;&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage Change Requests that require design and implementation&nbsp;&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Lead incident response efforts and root cause analysis towards implementing corrective measures to prevent future incidents.&nbsp;&nbsp;Technical Expertise and Continuous Improvement:&nbsp;&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Stay updated with the latest security trends, threats, and technologies.&nbsp;&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Lead customer nonproduction testing.&nbsp;What we are looking for:&nbsp;· At least 5 years of work experience in network management issues (Routing, Switching) in a large organization or campus/ business environment with an extensive office network and technologies such as wired and wireless LAN, SD-WAN, &nbsp;and MPLS.&nbsp;·&nbsp; &nbsp; &nbsp;At least 5 years of work experience in solutions from manufacturers such as Cisco, Huawei or Fortinet.&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; High level Security knowledge desirable.&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;At least 2 years of experience in network management in a cloud environment (Azure, AWS, Oracle) is desirable.&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bachelor's or &nbsp;Master's degree in a relevant field (e.g. Computer Science, Electrical Engineering, Network Engineering).&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; CCNP Enterprise or equivalent certifications from other manufacturers (Fortinet, Juniper, Palo Alto), with corresponding experience in an integrator or telecommunications provider required.&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; CCNP Security or equivalent certifications from other manufacturers (Fortinet (NSE7, Palo Alto), with corresponding experience in an integrator or telecommunications provider required.&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience with Huawei’s LAN and Wifi solutions and iMaster is highly desirable.&nbsp;What you will gain:&nbsp;<ul><li>🏋️ ️Friendly and dynamic working environment</li><li>🏫 Formal training and Professional Qualifications fully funded</li><li>✔️ Competitive compensation package</li><li>⚕️ Private Health Insurance</li><li>⚖️Work-Life Balance initiatives</li><li>🏃🏽 Corporate Sports Teams (e.g. Running, Basketball, Volleyball)</li><li>👥 A Buddy who will support you with your onboarding</li></ul>

Senior Network Security Engineer

The Enterprise Engineering &amp; Solution (EES) department within Network Engineering is responsible for designing and developing enterprise solutions integrated into the Vodafone network. Within this department, the Enterprise Connectivity Service Engineering team designs and delivers connectivity services such as MPLS Layer 3 VPN (Company Net), Internet Access, and B2B WiFi Hotspot solutionsMore specifically, as an Enterprise Fixed Services Engineer you will: • &nbsp; &nbsp;Manage the life cycle and service responsibility for the network infrastructure of our business Wi-Fi solution implemented in the German market. • &nbsp; &nbsp;Oversee the full lifecycle of projects, including feasibility studies, development, testing, acceptance, and implementation of network platforms, across all technology areas needed to deliver services to business customers. • &nbsp; &nbsp;Design and implement solutions that include both hardware and software components, ensuring their delivery to the markets. • &nbsp; &nbsp;Work closely with local market teams (Sales, VBTS, Product) to assess the network impact of new service requests. • &nbsp; &nbsp;Define project plans in agreement with all involved parties, including external stakeholders. You will outline detailed project activities and continuously monitor and track progress. • &nbsp; &nbsp;Conduct testing activities, including analysing technical requirements, developing test specifications, executing tests, creating test reports, identifying errors, and troubleshooting or resolving problems for enterprise services.Who you are• &nbsp; &nbsp;Hold a university degree in Computer Science, Telecommunications, or a related field. • &nbsp; &nbsp;At least 3 years’ experience in the IP Networks sector; experience in the Enterprise Segment and Access Networks is an advantage. • &nbsp; &nbsp;Possess a good understanding of broader technology aspects in telecommunications and ICT. • &nbsp; &nbsp;Demonstrate advanced knowledge of IP Network, Routing technologies and their protocols. • &nbsp; &nbsp;Experience in solution design as part of engineering tasks. • &nbsp; &nbsp;Knowledge of Nokia SR is an advantage. • &nbsp; &nbsp;Knowledge and experience with WiFi access points and tunnelling protocols • &nbsp; &nbsp;Understanding of security considerations and market solutions in this area. • &nbsp; &nbsp;Familiarity with inter-functional relationships between network elements. • &nbsp; &nbsp;Financial awareness and acumen. • &nbsp; &nbsp;Project Management certification is considered a plus. • &nbsp; &nbsp;Ability to work within virtual teams and interface with multinational clients. • &nbsp; &nbsp;Ability to autonomously identify problems and develop solutions • &nbsp; &nbsp;Good knowledge of overall network architecture (all domains). • &nbsp; &nbsp;Very good command of English. German language skills are welcome. What's in it for you• &nbsp; &nbsp;Award-winning work environment -certified #1 Top Employer in Greece • &nbsp; &nbsp;Competitive pay, bonus &amp; remuneration package • &nbsp; &nbsp;Private Health &amp; Medical Insurance&nbsp; • &nbsp; &nbsp;Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad • &nbsp; &nbsp;Unlimited connectivity with our mobile, landline and Vodafone TV services – Experience first what our customers love • &nbsp; &nbsp;Unlimited access to learning resources and trainings • &nbsp; &nbsp;Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service&nbsp; • &nbsp; &nbsp;Remote work equipment to help you create a comfortable, ergonomic workspace at home&nbsp; • &nbsp; &nbsp;Spirit of Vodafone days: dedicated time to pause, develop new skills and connect with our teams, values and services • &nbsp; &nbsp;Extra days off: Vodafone Day, Family Day, Volunteering Day&nbsp; • &nbsp; &nbsp;Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking • &nbsp; &nbsp;Special employee offers and discounts

Senior Enterprise Engineer

As an Office Administrator, you will manage day-to-day office operations, handle diverse administrative tasks, support a positive and efficient work environment, and contribute to dynamic projects that drive organizational success.Responsibilities:<ul><li>Complete a wide range of workplace&nbsp;facility and building management services such as asset management, engineering, building and maintenance services, cleaning services and contracts, mail delivery and logistics and/or storage services, etc.</li><li>Execute/oversee the purchasing, maintenance and disposal of company&nbsp;assets in line with Arηs Group, Part of Accenture and local policy.</li><li>Coordinate and manage all aspects of event planning and execution, including venue inspections, catering, transportation, manage event budgets, and ensure adherence to financial guidelines and collaborate with external meetings and events vendors.</li><li>Oversee fleet management services and third-party vendors, ensuring operational compliance to policies, budgets, contracts and guidelines.</li><li>Carry out instructions for security, fire, health and safety and maintain records.</li><li>Receive, review and allocate invoices for the location and/or supplier, including resolving billing issues with vendor and escalating issues as needed.</li><li>Problem-solve by drawing on knowledge of other departments utilizing network of contacts.</li><li>Provide space and service support.</li><li>Take care of business and office administration regular tasks</li></ul>QualificationWHO WE´RE LOOKING FOR?<ul><li>Bachelor’s degree in Business Management, Hospitality Studies, Social Studies are considered the most relevant</li><li>A minimum of 3 years’ experience in office operations</li><li>Strong Microsoft Office skills</li><li>Fluency in English (verbal &amp; written)</li><li>Customer-oriented attitude and culture</li></ul>WHAT´S IN IT FOR YOU?<ul><li>We value your contribution, which is why we offer a competitive and attractive salary package.</li><li>Your wellbeing is our priority – from day one, you are covered by a comprehensive health insurance plan.</li><li>Benefit from a convenient meal allowance provided through a ticket restaurant card.</li><li>Take part in impactful projects that make a difference at both the national and European level.</li><li>Continue to grow with us through in-house training sessions and a wide range of online learning opportunities.</li><li>Join a collaborative culture where we regularly celebrate achievements and milestones together.</li></ul>

Office Administrator Arηs Group, Part of Accenture

D365 Customer Engagement (CE) Product Configuration Expert (PCE) will play a pivotal role in delivering D365 solutions that streamline the company sales and customer management processes. PCE will be responsible for providing expert-level configuration services, helping to leverage D365 CE solutions to optimize the business processes. PCE will work closely with the product team &amp; business partners to understand the business needs and transform them into technical and functional solutions.YOUR KEY RESPONSIBILITIES:• Consulting &amp; Requirement Gathering:• Collaborate with the product team &amp; business partners to understand the business processes and requirements.• Provide guidance on best practices for implementing D365 CE solutions.• Works in close collaboration with DevOps Team, i.e. Product Managers, Solution Architects and Product Configuration Leads on defining Business Specification and splitting them in Backlog Items, providing sequence and effort/Story Points estimation.• System Implementation:• Provide configuration services within the D365 CE implementation for various business processes, and deployment of Dynamics 365 Customer Engagement modules (Sales, Marketing, Customer Service, etc.).• Configure and customize D365 CE modules &amp; Mobile Apps to meet Business needs (e.g., entity, form, field, relationship design), using the best practices for cross-system requirements• Support of Developers in D365 development team to deliver the agreed scope of work• Assure usage of Azure DevOps CI/CD Pipelines (ALM, YAML)• Integrate D365 CE with third-party applications and legacy systems, where relevant and collaborate with integration teams to provide recommendations and support for configuration &amp; delivery• Troubleshoot and resolve complex technical issues that the development team encounters• Support creation of key-user and end-user training documentation and training deliveries to ensure successful adoption of D365 CE.• Ensures creation &amp; maintenance of functional documentation in Azure DevOps Wiki• Support &amp; Continuous Improvement:• Provide post-implementation support, troubleshooting, and user guidance.• Suggest enhancements to improve solutions and optimize performance.• Works very closely with Solution and Platform Architects, Product Configuration Leads on Performance Improvements opportunities and new functionalities architecture.• Stay current with the emerging trends and technologies, tools, and best practices within the Microsoft D365 ecosystem• Collaboration:• Build and maintain strong relationships with business &amp; technology stakeholders, ensuring satisfaction and successful delivery of solutions.• Provide support to the business team to plan &amp; execute change management and process improvements post-implementation.• Adopt SAFE Agile principles and foster &amp; advocate CI/CDs processes ensuring DevSecOps practices are in the DNA of every product lifecycle• Provide status updates, manage risks, and address any issues that arise during the product delivery lifecycle.ARE THESE YOUR SECRET INGREDIENTS?• Bachelor’s degree in computer science, Engineering, or a related field.• 3+ years of hands-on experience in Microsoft Dynamics 365 CRM Implementation projects• Proven experience in configuration of D365 Customer Engagement Apps and Mobile Apps• Experience working with one or more of the D365 CE modules: Sales, Service, Marketing.• Experience in system integration with other Microsoft products (e.g., Power BI, PowerApps, Azure, etc.) is a plus.• Strong knowledge of D365 CE platform, including customization and configuration of Entity, Forms, Views, Business rules, Web Resources, Dashboards, Security Roles, Workflows, Relationships, Ribbon and Chart Customization.• Familiarity with the Power Platform (Power Apps, Power Automate, Power BI).• Knowledge of programming languages such as C#, JavaScript or .NET.• Strong knowledge of data migration and integration tools, including Power Automate and Azure Logic Apps.• Having strong understanding of Software Development Life Cycle and experience working in Agile environment and participating in Agile ceremonies.• Quick learner and adaptive to new and challenging technological environments. Highly motivated to take independent responsibility as well as ability to contribute and be a productive team member.• Experience with Agile methodologies (Scrum, SAFe) and DevOps practices.• Microsoft Certified: Dynamics 365 Fundamentals (or higher) preferred.• Strong understanding of software development lifecycle and best practices.• Certifications in related fields are an advantage.• Excellent problem-solving, analytical, and troubleshooting skills.• Excellent communication skills and the ability to collaborate effectively in a team environment.• FMCG Commercial business process awareness will be considered as an advantage• Fluent in written and verbal EnglishABOUT YOUR NEW TEAM:We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact.We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth.We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don’t have the perfect experience. We have faith in what every person can be.And although we have so much to be proud of, we always stay humble. We believe the real magic happens – for us and for you – when we OPEN UP.AT COCA-COLA HBC, DIVERSITY HELPS US THRIVEAt Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.

Product Configuration Expert D365 CE

Responsibilities:<ul><li>Translate business requirements into ERP functional and configuration requirements</li><li>Participate in analyzing customer needs and identifying opportunities for improvement</li><li>Liaise with the R&amp;D department for developing custom solution components when required</li><li>Provide ongoing support to our growing customer base of Pylon ERP software implementations</li><li>Manage testing and documenting of the ERP software configuration</li><li>Perform customer needs analysis and participate in business process solutions design and architecture</li><li>Compose development specifications and interact with customers to test modifications and resolve any issues that may arise</li><li>Be in charge of the completeness and quality of functional design</li><li>Provide user training to customers</li></ul> Requirements:<ul><li>At least 3 - 4 years experience in providing ERP software solution Services</li><li>Experience in Pylon ERP is a considerable plus</li><li>Computer Science or Economics or Finance&nbsp;Degree or equivalent</li><li>Strong presentation, communication (both written &amp; oral) skills</li><li>Strong ability to convey technical information to non-technical customers</li><li>Self - direction, attention to detail &amp; great customer focus</li><li>Excellent command of English, both written and oral</li><li>Preferred knowledge in SQL &amp; Javascript</li></ul> We Offer:<ul><li>Multi-awarded working environment (Fortune’s 100 Best Companies to Work For in Europe 2024,&nbsp;10 Best Workplaces Hellas,&nbsp;4 Best Workplaces Europe, 2 Best Workplaces™ for Women, 2&nbsp;Best Workplace in Technology&nbsp;Awards)</li><li>Competitive remuneration package</li><li>Ongoing training, opportunities &amp; career development</li><li>Private medical insurance</li><li>Psychological support line</li><li>Online personal- training programs</li><li>Free participation in Epsilon Training &amp; Epsilon College educational programs</li><li>Hybrid working model</li></ul>

ERP Consultant Athens 

The Operations Director will play a pivotal role in driving performance, fostering operational excellence, and ensuring consistent service quality across all functions.Key activities and responsibilities of this role include:<ul><li>Lead the full spectrum of branch operations, including logistics coordination, client service, and team management</li><li>Contribute to the company’s strategic direction by identifying growth opportunities and operational improvements</li><li>Own the branch’s P&amp;L, budgeting, and cost control, ensuring profitability and financial discipline</li><li>Ensure seamless coordination between internal teams and external partners (e.g., subcontractors, carriers)</li><li>Monitor and improve operational KPIs such as delivery times, load optimization, and service accuracy</li><li>Manage and develop a cross-functional logistics team, including warehouse staff, planners, and drivers</li><li>Foster a culture of accountability, ownership, and continuous improvement</li><li>Act as the senior point of contact for strategic clients, ensuring responsiveness and relationship continuity</li><li>Resolve escalated issues with a hands-on, solution-oriented approach</li><li>Lead change initiatives to modernize systems, processes, and service delivery</li><li>Oversee the implementation and integration of logistics systems (e.g., routing software, WMS, ERP)</li><li>Ensure full compliance with transport regulations, safety standards, and internal policies</li><li>Proactively identify and mitigate operational risks, maintaining business continuity</li></ul>&nbsp;Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field</li><li>Professional certifications in logistics or supply chain management are advantageous</li><li>Minimum 6 years of proven experience in a senior operations leadership role</li><li>Prior experience in freight forwarding or logistics sector is highly desirable</li><li>Demonstrated ability to manage end-to-end branch operations, including logistics, client service, and team leadership</li><li>Strong understanding of transport regulations, safety standards, and operational compliance</li><li>Proficiency in Microsoft Office (Word, Excel) and experience with ERP, WMS and CRM systems</li><li>Fluency in English and Greek</li></ul>Core competencies of a successful candidate:<ul><li>Exceptional interpersonal, negotiation, and presentation skills for interacting with diverse stakeholders</li><li>Ability to evaluate complex data sets, derive insights, and make informed decisions to optimize operations</li><li>A deep understanding of customer needs and the ability to deliver superior service</li><li>Keen understanding of market dynamics and a strong focus on identifying and seizing growth opportunities</li><li>Comfortable working in a dynamic, fast-paced environment with changing priorities</li><li>Excellent organizational skills with the ability to manage multiple tasks efficiently</li></ul>

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